VOLUNTEER GUIDE

PRESENTING PARTNER MAIN PARTNERS FEDERATIONPARTNER HOST CITY

TABLE OF CONTENTS – 2

TABLE OF CONTENTS

3 WELCOME AND THANK YOU!

5 VOLUNTEER CODE OF CONDUCT

10 IMPORTANT INFORMATION

12 ATTACHMENT – MAPS

It is important to us that you enjoy your experience as a volunteer of the MS Amlin

World Triathlon Bermuda. If you have any concerns or issues you wish to raise during

your involvement in the program, please communicate these to the Volunteer Mana-

ger, Jorge Ann Costley or your Sector Head.

ABOUT MS AMLIN WORLD TRIATHLON BERMUDA We are excited to once again host the World Triathlon Series in Bermuda.

The event is one of a global series of 8 triathlon races in cities around the world.

Bermuda will welcome hundreds of amateur athletes and more than 100 professional

elites, some of the world’s best. Our island is once again on the world stage, as the

races are broadcast to over 100 territories on global network television

As a proud volunteer, we’re counting on you to be happy, friendly and helpful. Thank you

for being part of such a significant and historic event in Bermuda and for helping us show

our best side!

RACE INFORMATIONWorld Triathlon Series is an International Triathlon Union (ITU) governed event and must

meet the official criteria of the ITU.

The elite athletes will compete in a Standard Distance race. Age Group, amateur athle-

tes can choose either the Standard or Sprint Distance. Individual competitors each

complete the swim, bike and run.

STANDARD SPRINT

SWIM: 1.5k 750m

BIKE: 40k 20k

RUN: 10k 5k

Bermuda won the bid to host a World Triathlon Series event for three years - 2018,

2019, 2020. We hope that you will volunteer with us each year to help make these

events a great success. We believe that you’ll have a great experience and we’d love you

to sign up again for next year!

WELCOME – 3

WELCOME AND THANK YOU!

A Full Festival Weekend!

The countdown clock at the flagpole on Front Street is ticking toward Thursday April

25th, the start of the weekend of festivities of the MS Amlin World Triathlon Bermuda.

Join us for Bermuda-style celebrations, with music, fun and the Harbour Nights summer

street party at the very heart of the event venue on Front Street. Visiting athletes will

enjoy local cuisine and a warm Bermudian welcome. Thanks for being part of Bermuda’s

World Triathlon where we’ll all have a good time.

RenaissanceRe Kids Duathlon

Friday April 26th and the start line on Front Street will be filled with eager kids, aged

7 – 15, many of whom are new to triathlon. This is a duathlon (run, bike, run) is a great

for starter athletes. Children will run and bike along Front Street, using part of the very

same race course that the world’s top triathletes will race on the following day, inclu-

ding the famous blue carpet finish. Be in the crowd to cheer on local and visiting young

athletes for a 18:30 start.

Registration is FREE and online at www.tribermuda.com/kids

MS Amlin World Triathlon Bermuda

Saturday April 27th is RACE DAY. Local crowds will cheer loudest for Bermuda’s home

sweetheart and World Champion, Flora Duffy and will cheer to support all athletes as

they fight to the finish. Thank you for volunteering, many of you will have a front row view.

WELCOME – 4

WELCOME AND THANK YOU!

VOLUNTEER CODEOF CONDUCT

VOLUNTEER CODE OF CONDUCT – 6

VOLUNTEER CODE OF CONDUCTThe MS Amlin World Triathlon Bermuda is committed to building a team of volunteers

who are dedicated to delivering a successful event whilst providing a positive spectator

experience.

This Code of Conduct is your guide. It details our expectations of you as part of our

valued volunteer team. It forms part of the terms and conditions of your involvement in

conjunction with the Volunteer Waiver and Release Terms and Conditions.

By accepting your volunteer role, you agree to adhere to this Code of Conduct. Plea-

se direct any inquiries regarding this Code of Conduct to: Jorge-Ann Costley (volun-

teer@tribermuda.com).

Understand that your role is important. There is an expectation that you will be there.

The race cannot start until all road marshals are in location.

Expectations and Behaviour

As a volunteer, you’re a public face of the MS Amlin World Triathlon Bermuda and your

conduct and performance as a volunteer reflects directly upon the event. We want you

to perform your role in a way that will enhance the reputation of the MS Amlin World Tri-

athlon Bermuda and shows up Bermuda as the great vacation destination that we are.

All volunteer roles report to a Sector Head. They are your main point of contact leading

up to and during the event.

At all times, we expect you to:

• Perform your role to the best of your ability

• SMILE, be cheerful (you are an ambassador for Bermuda and the triathlon)

• Be informed, seek information from your Sector Head

• Remain attentive. Have your mind on the job at all times

• Be impartial - no cheering, flags, banners, signs or other personal materials

or items that are event related or possibly offensive

• Be open to taking on additional roles and responsibilities, as reasonably requested

• Provide assistance in a timely manner

• Act in a professional, respectful and friendly manner to the public

and your fellow volunteers

• Follow and comply with all reasonable and lawful directions of your Sector Head

• Comply with any venue regulations

• Comply with all Bermuda laws and regulations

You must not, at any time while performing your role

• Consume, take or be under the influence of alcohol, illegal drugs or any other

substance which may impair or otherwise impact your performance

• Discriminate against, harass or intimidate any person

• Make any offensive or obscene comment or gesture, or use any offensive language

• Do anything that may reflect poorly on the MS Amlin World Triathlon Bermuda

Breach of this Code of Conduct, including inappropriate or unacceptable behavior, may

result in your accreditation being revoked and you being relieved of your volunteer role

with this event.

Although you are performing your role as a volunteer, you have made a commitment to

fulfill your assigned shift(s) and are aware of the requirements of your role.

If at any stage you feel you are no longer able to fulfill the requirements of your role

(whether for health, employment, family or other reasons), please notify your Sector

Head as soon as possible. We would prefer you to introduce us to a replacement, should

you no longer be able to assist.

Training

Training sessions are scheduled for Saturday, April 13, 2019, from 3-5 pm and

Monday, April 15, 2019, starting at 6 pm. Both sessions will be held at the Warwick

Academy Auditorium. There you will meet your Sector Head and will be told exactly what

is required on your shift, who you report to should you need help, and the exact location

of your assignment(s). Your Sector Head may also schedule a more in-depth training

session if needed.

If you are unable to attend either session, please contact us at volunteer@tribermu-

da.com.

VOLUNTEER CODE OF CONDUCT – 7

UNIFORM, DRESS STANDARD & ACCREDITATIONYou will be provided with a volunteer t-shirt sponsored by PwC that you are required to

wear during your volunteer shift(s). The shirt should be combined with black bottoms

(long pants, or knee-length shorts/skirt) and comfortable CLOSED TOE footwear, run-

ning shoes are recommended. Remember to bring sunscreen and a hat. We recom-

mend you bring a water bottle and we encourage you to remain well hydrated. You are

also allowed to bring an umbrella and chair if you are acting in a race marshal capacity.

Accreditation

You will be provided with an accreditation pass appropriate to your role, and you must

wear it at all times during your volunteer shift.

Uniform collection

Uniform collection will be on Saturday, April 13th after the training session from 15:00

- 17:00 at the Warwick Academy Auditorium. If you cannot collect your uniform on that

day, you can collect it from the Volunteer tent at the entrance of Queen Elizabeth Park

on Queen Street, Hamilton anytime from Thursday, April 25th to race day, Saturday

April 27th.

Personal Belongings

Any personal belongings you bring to the venue are your responsibility and must be kept

with you at all times. We ask that you do not bring any valuables with you. Your Sector

Head will provide guidance for what is appropriate to bring while on shift.

MS Amlin World Triathlon Bermuda is not responsible for any loss, theft, or damage to

any of your personal belongings.

Check-In Time

Check in on Saturday for the morning shift (05:30) for the Age Group Race, and 12:00

for the afternoon shift (12:00 – 18:00) for the Elite Races. Volunteers should check-in at

the start of their shift at the Volunteer tent at the entrance to Queen Elizabeth Park on

Queen Street, UNLESS you have been instructed otherwise by your Sector Head. Check

in for other days will be directed by your Sector Head.

Health & Safety / Lost and Found / Medical Assistance

MS Amlin World Triathlon Bermuda is committed to protecting your health and safe-

ty while you are volunteering. If you feel that you need to escalate a situation, please

contact your Sector Head immediately.

Nonetheless, you must be proactive in taking all practical steps to ensure your own

safety and the safety of others.

If you feel unsafe or at risk at any time while performing your role, please remove

yourself from the situation and notify your Sector Head immediately.

Athlete Safety

Athletes must not accept assistance during the race.

In volunteer training, Course Marshals will be specifically instructed by their Sector Head

what to do in the case of an emergency. A well-meaning Course Marshal could uninten-

tionally disqualify an athlete from the race, so this is important instruction.

Call the Incident Hotline immediately if you see an athlete down and suspect that they

may need help, even before they request it. This will alert the Venue Command Centre to

be on standby, should assistance be required. The hotline will be provied to you – Please

put the number in your cell phone.

Lost & Found

Will be at Pier 6 on Front Street.

Meals

Breakfast or lunch will be provided for volunteers working a 6-hour shift. Meals are pro-

vided as you check-in for your shift. If you have allergies or food sensitivities, please email

volunteer@tribermuda.com.

Keeping Hydrated

It is important that all volunteers keep hydrated throughout the day. We recommend

that Course Marshals drink plenty of water all day Saturday, April 27th, to properly hyd-

rate your body. Please bring a full water bottle to sip on through your shift. You may wish

to bring a second bottle with you, as there is no refill facility while marshaling the course.

VOLUNTEER CODE OF CONDUCT

VOLUNTEER CODE OF CONDUCT – 8

Weather Protection

It is important that you protect yourself from the elements. Volunteers are encouraged

to wear a hat and apply plenty of sunscreen at regular intervals. If in the unfortunate

circumstance of wet weather, please wear waterproofs and bring an umbrella. The race

goes on rain, blow and shine. If the athletes can do it, so can we. We’ll be brave and

show our support in all weather.

Restrooms

There are several public restrooms in the City of Hamilton – Albuoy’s Point, #1 car park

in front of Transition Zone and in the pink building next to the Hamilton Docks. The MS

Amlin World Triathlon Bermuda will also have portable toilets placed along the route out-

side of Hamilton, for marshal and spectator use.

Media Inquiries & Personal Social Media

You are not authorized to make statements to the media on behalf of or as a repre-

sentative of the MS Amlin World Triathlon Bermuda. Any request from the media for

comment or information should be directed to Vicki Abraham, Head of Local Commu-

nications & Marketing. (Vicki@tribermuda.com)

Any comments you post to social Media should be mindful that you are representing

the event and should therefore not be offensive, or breech confidentiality.

Parking

It is suggested that you use public transportation to the event or have someone drop you

off. If you must drive, volunteers are permitted to park at Par-la-Ville Car Park. The City

of Hamilton is allowing free parking in Par-la-Ville car park for volunteers from 05:00 –

12:00, but you MUST enter before 6 am, after which time the roads leading to the car

park will be closed. If you are leaving your car longer you are required to place a ticket

on your car by 12.30. The car park will be open to the public as paid parking from

12noon.

The following other parking is also available:

BELCO parking lot on Serpentine Road.

Bull’s Head Car Park (likely to fill quickly. $1/hr or $5/day).

Saltus Grammar School – free all day parking.

Cavendish Parking Lot - $1.50 per hour max 3 hours - Daily parking $15.

Road Closures

Be familiar with the road closures and alternate access routes as this will affect you.

Leave yourself plenty of time to get to the event and check-in. Road closure information

is online at www.tribermuda.com

Be helpful to spectators and guide them in a friendly manner. Some may be unaware

and /or annoyed at the inconvenience of the road closures.

See the map on page 14.

VOLUNTEER CODE OF CONDUCT

WE SUGGEST YOU PRINT OFF THE INFORMATION BELOW AND CARRY IT WITH YOU WHILE ON SHIFT.

INFORMATION – 10

SCHEDULE OF EVENTS & ROAD CLOSURE TIMESThursday, April 25th - Front Street closed 18:00 - 23:00

Opening Ceremony & Harbour Night (Starts 19:00)

Friday, April 26th - Front Street closed Fri 18:00 – Sat 19:00

RenaissanceRe Kids Duathlon (Starts 18:30)

Saturday, April 27th - Race course closures all day

Age Group amateur race (Starts 07:00) (Outside of Hamilton closed morning only)

Elite races - Male (Starts 13:06) & Female (Starts 16:06)

FAN ZONES - KEY VANTAGE POINTS• BELCO Family Fan Zone at top of Corkscrew Hill

• Corner of Burnaby & Reid St

• International Fan Zone. Front St, between Parliament & Court Streets

• Front Street restaurants for all the action

• Transition areas: Age Group – City Hall car park | Elites - Front Street

• Public & VIP viewing decks

• Tri-Club Viewing Deck at Pier 6 – ticketed (Ptix.bm)

• ZBM TV7 - Local Broadcaster

• www.RoyalGazette.com

– Live free internet feed to follow the race action from anywhere

INFORMATION

ATTACHMENTMAPS

ATTACHMENT – 12

COURSE MAP – AGE GROUP

ATTACHMENT – 13

COURSE MAP – ELITE

FAN ZONE

FAN ZONE

FANZONE

PA

RLI

AM

EN

T S

T

KIN

G S

T

HARBOUR RD

POMANDER RD

CROW LANE

E BROADWAY

FRONT ST

REID ST

CORKSCREW H

I L L

PITTS BAY RD

BU

RN

AB

Y S

T

QU

EEN

ST

WHEEL STATION PENALTY BOX

STANDARD

ELITE BIKE 4 KM 10 x

ELITE RUN 2.5 KM 4x

ELITE SWIM 700 M 1 ST LAP 1x

ELITE SWIM 800 M 2 ND LAP 1x

FINISH LINE

ELITE TRANSITION AREAELITETA

FINISH

START LINESTART

FINISHELITE TA START

AID STATION

ELITE COURSE

AID STATION

ATTACHMENT – 14

ROAD CLOSURES

ATTACHMENT – 15

VENUE MAP*subject to change. Here you find the latest maps.

ATTACHMENT – 16

ELITE SPECTATOR ACCESS GUIDE

REID ST

GORHAM RD

BER

MU

DIA

NA

RD

KIN

G S

T

E. BROADWAY

FIRST AVE CO

RK

SC

REW

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CR

ISS

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AV

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FOURTH AVEANGLE ST

PARK RD

TR

OTT R

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JAC

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ON

’S W

AY

FINISH

FRONT ST

QU

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WO

OD

BO

UR

NE A

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RICHMOND RD

PITTS BAY RD

CROW LANEBU

RN

AB

Y S

T

DUNDONALD ST

VICTORIA ST

CHURCH ST

BR

U

NS WIC

K S

T

PA

RLIA

MEN

T S

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CO

UR

T S

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HAPPY VALLEY RD.

SH

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THE LA

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AV

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DIS

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WES

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LAN

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SPECTATOR ACCESS GUIDE

FAN ZONE

FAN ZONE

FANZONE

CITY HALL & ARTS CENTRE

BULLS HEAD CAR PARK

VICTORIA PARK

ELITE TRANSITIONFAN ZONE

BUS

TERM

INAL

WO

OD

LAN

DS

RD

FERR

YTE

RMIN

AL

BELCO FAMILY FAN ZONE

FREE PARK N RIDE CEDARBRIDGE & ARBORETUM

SALTUS SCHOOL EXTRA PARKING

ELLIOT CAR PARK

SWIM START

FREE PARK N RIDE OR PARK & WALKBOTANICAL GARDENS

QUEEN ELIZABETH IIPARK

PA

R-LA

-VILLE

RD

POMANDER RD

FORT HAMILTO

N D

R

PR

INC

ES

S S

T

ELITE BIKE 4 KM, 10 LAPS

ELITE RUN 2.5 KM, 4 LAPS

ELITE SWIM 700 M 1 ST LAP

ELITE SWIM 800 M 2 ND LAP

SUGGESTED PARKING AREAS

PEDESTRIAN CROSSINGS

FAN ZONES

KING STREET CAR PARK

INTERNATIONAL FAN ZONE

ELLIOT ST

CAVENDISH RD

ONE WAY

CROSSING

VOLUNTEER TENT

INFO CENTRE