SPONSORS www.EngageCustomer.com@EngageCustomer #EngageForums

• Argos • Aviva • Bank of Ireland • Boots • British Airways • Bupa Global

• Del • Deloitte LLP • DHL Global Mail • EE • Ernst & Young • Experian

• Eurostar • Financial Times • Heathrow • House of Fraser • HSBC

• Hutchinson 3 UK • J P Morgan • Jaguar Land Rover • Lloyds Banking Group

• Marks & Spencer • McDonald's • Mercedes-Benz • Nationwide • NHS

• O2 • PWC • Skype/Microsoft • Telegraph Media Group • Tesco • TfL

• Virgin Atlanic • Waitrose • Which? • William Hill

WHO WILL ATTEND?Directors, Senior Executives,Management and Heads ofresponsible for customer andemployee engagement.

Delegate roles include:

• Customer Service• Customer Experience• Customer Insight• Customer Strategy• Digital Customer Experience• Customer Loyalty• Contact Centre• Social Media• CRM• Marketing• Direct Marketing• Digital Marketing Specialists• HR• Operational• Employee Engagement • Internal Communications

QUICK FACTS:• 100+ Senior Delegates• 20+ Presenters• 1-Day Event• 30 Minute Presentations• Followed by Networking Drinks

This year’s Forum will focus on new developments such as the

ever closer links being forged between the Voice of the

Customer and the Voice of the Employee.

Strategies that are evolving around VOC and VOE are some of the most dynamic in thecustomer and employee engagement space and this Forum will feature a roster of casestudies to reflect this changing landscape.

Delegates will hear how successful VOC programmes are evolving and deliveringvaluable insights and driving employee and customer engagement, enabling them tohelp implement their own strategies for long term success.

NETWORK WITH SENIOR-LEVEL PEERS FROM:

Engage Customer is part of Engage Business Media Ltd.

Our Evolution of Voice of the Customer Directors Forum is one of our mostimportant events of the year as it gets to the very heart of engagement.

12MAY 2016LONDON

VOICE OF THE CUSTOMERDIRECTORS FORUM

2‘END USER’

TICKETS£995

CONFIRMED SPEAKERSTO DATE INCLUDE:

BOOKYOURPLACE

Phone: 01932 506 300 (press 1)

Email: tickets@ebm.media

Online: EngageCustomer.com

JOANA VAN DENBRINK-QUINTANILHAFORRESTER

PHILIP ANDREWTHE AA

JO REDMANSACO SERVICED APARTMENTS

NICK BRICEAMERICAN EXPRESS COMMUNITYSTADIUM

ANDREW RICHARDSMETRO BANK

DR. KIT HAGEMANNIHS

MARK BRADLEYTHE FAN EXPERIENCE COMPANY

AMY BRANNSYNAPTIC POTENTIAL

DAVID MACLEODENGAGE FOR SUCCESS

“ONE OF THE BEST EVENTS I HAVE BEENTO, GREAT SPEAKERS, ATMOSPHERE,

CONTENT/MIND SHARE - REALLY ENJOYEDIT AND WILL BE THERE NEXT YEAR. KEEP

ME INFORMED OF FUTURE EVENTS.”

“THERE WAS A GREAT VARIETY OFSPEAKERS AND TOPICS. IT WAS QUITE

HARD TO CHOOSE WHICH ONES TOATTEND. PLEASE DON'T THINK THAT'S

A CRITICISM THOUGH - IT'S ATESTAMENT TO THE QUALITY OF THEAGENDA THAT THERE WAS NEVER AMOMENT WHEN I THOUGHT THERE'S

NOTHING I WANT TO SEE.”

"I CAN'T COMMEND YOU ENOUGH ONTHE QUALITY OF SPEAKERS. EXCELLENT

AS EVER. GREAT VENUE WHICH ISCENTRAL AND EASY TO GET TO"

2016 EVENTS CALENDAR @EngageCustomer @EngageForums #EngageForums

BOOKYOURPLACE

Phone: 01932 506 300 (press 1)

Email: tickets@ebm.media

Online: EngageCustomer.com

EMPLOYEE ENGAGEMENTSUMMIT 2016THURSDAY 14TH APRIL 2016

14APR 2016

VOICE OF THE CUSTOMERDIRECTORS FORUMTHURSDAY 12TH MAY 2016

12MAY 2016

CUSTOMER EXPERIENCE STRATEGYAND INNOVATION LEADERS FORUM THURSDAY 23RD JUNE 2016

23JUN 2016

CUSTOMER ENGAGEMENTTRANSFORMATION DIRECTORS FORUMFRIDAY 23RD SEPTEMBER 2016

23SEP 2016

CUSTOMER ENGAGEMENT IN FINANCE& RETAIL DIRECTORS FORUMFRIDAY 21ST OCTOBER 2016

21OCT 2016

ENGAGE AWARDSTUESDAY 8TH NOVEMBER 201608

NOV 2016

CUSTOMER ENGAGEMENT SUMMITTUESDAY 8TH NOVEMBER 201608

NOV 2016

INTERNAL COMMUNICATIONSDIRECTORS FORUMTHURSDAY 3RD NOVEMBER 2016

03NOV 2016

2016 EVENTS INCLUDE:

■ Access to all seminar streams

■ Lunch and refreshments

■ Drinks and Networking

■ Printed detailed agenda

■ Download of presentation slides

■ Networking Party

Email: nick.rust@ebm.media Phone: 01932 506 300

Or post to: Engage Business Media, Nicholson House, 41 Thames Street, Weybridge, Surrey, KT13 8JG

Please sign and complete the form below - on receipt an invoice will be raised and issued. All invoices need to be paid in full prior to the event.Please reference your invoice number on payment.

First name Last name

Job title Organisation

Address

County Post code

Tel Mobile

Email

First name Last name Job title

Tel Email

First name Last name Job title

Tel Email

First name Last name Job title

Tel Email

First name Last name Job title

Tel Email

Financial Services Retail IT/Telecoms Public Sector Utilities Leisure Manufacturing Leisure & Tourism

Transport & Logistics Business Services Healthcare & Pharmaceutical Consultant Vendor/Service Provider Other

INDUSTRY:

DELEGATE PACKAGE: PRICE:

Terms & Conditions: All payments must be received before the conference date. We reserve the right to refuseadmission if payment is not received in advance of the event. Substitutions will be permitted at any time provided thedelegate fee has been paid in full.

Cancellation: All delegate fees are non-refundable, however are transferable to another Engage Business Media eventon a like for like basis, all transfers are at the discretion of the event organiser. All invoices are due for settlement within14 days from the invoice date unless agreed otherwise. Engage Business Media Ltd must be informed of any disputedinvoices in writing within 14 days from the date of the relevant invoice. If for any reason the event is postponed orcancelled Engage Business Media Ltd accept no responsibility for airfare, hotel or other travel costs incurred by clients.

We value our relationship with you, please check the box if you do not wish to receive information from third parties or would prefer we don’t share your details with our commercial partners.

Data Protection: Engage Business Media Ltd gathers and processes data inaccordance with the Data Protection Act 1998. The information contained aboutyou on this form may be used for future updates about our products and services.Occasionally, we may make your details available to carefully selected externalcompanies for marketing purposes. If you wish your details to be removed or notpassed on to external organisations, please write to Engage Business Media Ltd atthe address on this form.

For BACS payments please send to:Barclays Bank PLC, 3 Church Street, Weybridge, Surrey, KT13 8DD

Account Name: Engage Business Media Ltd

ACCOUNT No: 23232689 SORT CODE: 20-90-56

IBAN: GB50 BARC 209056 23232689 SWIFT CODE: BARC GB 22

Bank transfer:If paying by bank transfer please ensure that remittance advice is sent to

nick.rust@ebm.mediaPlease QUOTE INVOICE NUMBER, failure to do so may result in a delay in

processing your delegate ticket.

CONFIRMATION

www.EngagementCustomer.com@EngageCustomer #EngageForums

YES, I would like to attend the event(s) detailed above and have read the Terms & Conditions. Please send me an invoice which will be paid in full prior to the event(s) detailed.

Signature Date

Printed Name Job Title

REGISTRATION

OTHER DELEGATE DETAILS

VOICE OF THE CUSTOMER DIRECTORS FORUM

Other - Please specify = £

STANDARD(1 Ticket)

£595+VAT

12MAY 2016LONDON

BRONZE(2 Tickets)

£995+VAT

INDUSTRY/SERVICEPROVIDER£1,495+VAT

SILVER(5 Tickets)

£1,995+VAT

GOLD(10 Tickets)

£2,995+VAT

REGISTER YOUR PLACE