Volume Licensing Service Center

Improved administrative management and streamlined registration and permission management offer flexibility and self-service

Microsoft® is dedicated to helping our partners and customers access and manage purchased software and services licenses. We received partner and customer feedback and created a single portal to manage all Volume Licensing agreements and IDs, download product keys, and access to Software Assurance benefits.

To accomplish this new experience, Microsoft recently upgradedthe Volume Licensing Service Center (VLSC) at https://www.microsoft.com/licensing/servicecenter so customers and partners can now manage, administer and deploy software and service licenses and benefits from one convenient location.

Visit http://www.microsoft.com/licensing/existing-customers/manage-my-agreements.aspx#tab=2 to learn about the unique features and benefits, and receive regular updates.

What’s New?

Many of the enhancements to VLSC are intended to increase security and mitigate privacy concerns. Here are the 3 things you need to knowin order to easily access the site:

- The customer’s valid business email address, as listed on the Volume License Agreement or Open License order, is required and must be associated with a Windows Live ID.

- First time users will be asked to validate theirbusiness email using an invitation email from vlsc@microsoft.com. The business email must be the same as listed on the Volume Licensing agreement or Open order. If this email address does not match what was listed on the Volume Licensing Agreement or Open order, permissions for that Licensing Agreement or Open Order will not be automatically assigned.

- The primary administrator must assign permissions or administrator rights to their resellers orto others within their organization before they are able to access licensing information.

Scenarios

Following are 11 scenarios you or your customer may encounter and how you can help guide them to get support.

1

As part of the new system integration, Microsoft is increasing security to mitigate privacy and anti-piracy concerns.

An important new change is that users are required to have a Windows Live ID and a valid business email address. The valid business email address may be different from your Live ID and must match the email address provided on your Volume License agreement or Open License order. By providing a valid business email address and linking it with a Windows Live ID during the registration process, Microsoft will be able to provide users with instant access to historic and future Volume License agreements and Open License orders upon sign in.

A user’s valid business email is located on the order or agreement form and will be displayed on the “My Permissions” page on VLSC for future reference.

If you are the administrator and receive an error, please verify that the business email address entered on your signed Volume Licensing Agreement matches the email address being used to register on the site. If the email address is accurate and you still don’t have permission, then please go to Help in VLSC and click Contact Us to access contact details for your regional support center.

2© 2010 Microsoft Corporation. All rights reserved.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

1. I am asked to provide a valid business email address. Why?

Customers must logon to VLSC with a Windows Live ID and associate the Windows Live ID with a valid business email address. Toget a Windows Live ID, please sign up athttp://windowslive.com

1. Log into the Volume Licensing Service Center at https://www.microsoft.com/licensing/servicecenter

2. Click Sign In Now to begin3. Enter your Windows Live ID email address and password, then

click Sign In4. VLSC will validate if you are a registered user

If you are not a registered user, you will be invited to register using the valid business email address associated with your agreement. Your valid business email address may be different than your

Windows Live ID but must match the email address provided on your Volume Licensing agreement or Open License order.

Please check your SPAM filters to ensure you receive the registration confirmation email.

Once you have confirmed your e-mail address, you must create a password and password reset option.

To validate your information, you will be prompted to type the characters from the picture in the field to confirm registration.

If you have registered and received a message that no permissions are associated with your account, please try logging in again after a 48 hour period. If you continue to experience this issue, please go to Help on VLSC and clickContact Us to access contact details for your local regional servicecenter. We apologize for any inconvenience this may cause you.

With the recent updates to the Volume Licensing Services Center (VLSC), some users may need to assign or confirm their permissions through the site.

Once you validate your business email, it may take up to 48 hours for access to be granted. If you have registered and validated your business email and still receive a message that no permissions are associated with your account, please try logging in again after a 48 hour period.If you are still unable to access the site, you may need to have an administrator assigned. The only way to be added as an administrator is to contact the Microsoft regional service center. Please go to Help on VLSC and clickContact Us to access contact details for your local regional service center. We apologize for any inconvenience this may cause you.

3© 2010 Microsoft Corporation. All rights reserved.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

2. How do I register on the site?

3. I am registered but I am unable to access VLSC or receive a registration error when I log in. What should I do?

If you are logged in to VLSC and still do not see the agreements or Licensing IDs which you are entitled to, please follow these steps to request access:1. Log onto VLSC with a Windows Live ID at:

https://www.microsoft.com/licensing/servicecenter2. Go to “Settings > “Request Permissions”3. Select appropriate “Program”, enter “Licensing ID”, select permissions

required and provide optional comment before clicking on “submit”. A request will be sent to the administrator of the Agreement (i.e. Licensing ID) who should approve/reject as appropriate.

If there is not an administrator assigned, one must be addedby contacting the Microsoft regional service center.

If you continue to experience this issue, please go to Help on VLSC and clickContact Us to access contact details for your local regional service center.

4© 2010 Microsoft Corporation. All rights reserved.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

4. I need to view my agreements or licensing IDs. How do I do that?

To protect customer licensing data, customers need to be the initial administrator for the agreement.Additional administrators can be added by requesting rights from the organization’sprimary administrator or by a Microsoft support representative.

For customers with any Volume Licensing agreement except for Open License, the process and policies are region-specific. Visit Help in VLSC and click Contact Us to access contact details for your regional support center.

Administrator Inheritance

If you are an administrator, you can opt-in to automatically receive the administrator role on all Master Agreements or Enrollments by selecting administrative inheritance.

1. When an administrator signs-in to VLSC, the Administrator Inheritance Option page is displayed.

2. If opt-in is selected, the user will automatically become an Administrator on all child agreements associated with the parent agreement. This allows all agreements to be viewed.

3. If opt-out is selected, then the child agreements will not be displayed. This is a different view then what was previously shown in MVLS.

How to view the administrative inheritance after registration:1. The Administrator Inheritance Option page is presented only

once, immediately after initial registration. 2. To review or edit this option at a later time:3. Click Settings4. Click Preferences5. Click Save before navigating away from this page to save any

updates

5© 2010 Microsoft Corporation. All rights reserved.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

5. I need to grant or obtain administration rights for my Volume Licensing agreement.

You can access and manage your licenses as follows:

For Administrator Rights:1. Log in to VLSC2. Go to Settings> Request Permissions3. Select the appropriate Program4. Enter the Licensing ID5. Select the appropriate permissions6. Add additional comments (optional)7. Click Submit

A request will be sent to the administrator of the Agreement (e.g., Licensing ID) who will approve/reject, as appropriate.

For Registration:If “Request Permission Failure Notification” is received, this means that there is currently no administrator for the license, or Microsoft doesn’t have a business email associated with the purchased license.

Customer should contact regional customer support to verify their entitlement to the license. In VLSC, go to Help and click Contact Us to access contact details for your regional support center.

Please be ready to provide information such as License and Authorization numbers, end customer company name and address to the customer service representative. If you don’t have this information, please contact your reseller to request this information or you will find it on your order confirmation.

A Microsoft customer service representative will grant access by adding an administrator.

As part of the new system integration, Microsoft is increasing security to mitigate privacy and anti-piracy concerns. If customers would like partners to work on their behalf, the customers must first add their partner of choice as an administrator for Open Licenses. This confirms the customer wants the partner to administer on their behalf.

For Administrator Rights: 1. Log in to VLSC2. Go to Settings> Request Permissions3. Select the appropriate Program4. Enter the Licensing ID5. Select the appropriate permissions6. Add additional comments (optional)7. Click Submit

A request will be sent to the administrator of the Agreement who will approve/reject, as appropriate.

6© 2010 Microsoft Corporation. All rights reserved.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

6. I am an Open License customer and need to register my licenses or become an administrator.

7. My partner used to manage my licenses in eOpen but now they can’t access my licenses. Why?

Some users may need to confirm their permission settings as part of the process. If you are logged in to the VLSC and do not see your organization’s Licensing IDs, please follow these steps to request access:

1. Before you start, please update your bookmark and refresh the site at https://www.microsoft.com/licensing/servicecenter

2. Log onto VLSC3. Go to “Settings > Request Permissions”4. Select appropriate “Program”5. Enter “Licensing ID”6. Select permissions required and provide optional comment

before clicking on “submit”.

A request will be sent to the administrator of the Agreement (i.e. Licensing ID) who should approve/reject as appropriate.

For Open License customers onlyIf “Request Permission Failure Notification” is received, this means that there is currently no administrator for the license, or Microsoft doesn’t have a business email associated with the purchased license.

1. Customer should contact regional customer support to verify their entitlement to the license.

2. Please be ready to provide information such as License and Authorization numbers, end customer company name and address to the customer service representative.

3. If you don’t have this information, please contact your reseller to request this information.

4. A Microsoft customer service representative will grant access by adding an administrator.

7© 2010 Microsoft Corporation. All rights reserved.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

9. I am logged into VLSC, but can’t view my licensing information. What should I do?

If you are the administrator, please register with your business email and associated Windows Live ID. To get a Windows Live ID, please sign up at http://windowslive.com.

1. Log into the Volume Licensing Service Center at https://www.microsoft.com/licensing/servicecenter

2. Click Sign In Now to begin3. Enter your Windows Live ID email address and password, then

click Sign In4. VLSC will validate if you are a registered user

If you are not the administrator, pleasecontact your organization’s administrator and request permissions. Request Permissions

1. Log in to VLSC.2. Go to Settings> Request Permissions.3. Select the appropriate Program.4. Enter the Licensing ID.5. Select the appropriate permissions.6. Add additional comments (optional).7. Click Submit. 8. A request will be sent to the administrator of the Agreement who

will approve/reject, as appropriate.

For customers with any other Volume Licensing agreement, processes and policies are region-specific. Please go to Help in VLSC and click Contact Us to access contact details for your regional support center.

8© 2010 Microsoft Corporation. All rights reserved.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

10. I haven’t accessed the site in a while and now am having difficulty logging on. What should I do?

For privacy reasons, we don’t post the names of Administrators associated with your company or organization. We can, however, route your request to the Administrators affiliated with Licensing IDs in your company.

If you know who the VLSC Administrator is for your organization or company, we recommend that you contact that individual directly using company e-mail to make your request. If, however, you do not know the identity of your Administrator, you will need to rely on the VLSC Request Permissions tool.

1. Log onto VLSC with a Windows Live ID at: https://www.microsoft.com/licensing/servicecenter

2. Go to “Settings > “Request Permissions”3. Select appropriate “Program”, enter “Licensing ID”, select

permissions required and provide optional comment before clicking on “submit”. A request will be sent to the administrator of the Agreement (i.e. Licensing ID) who should approve/reject as appropriate.

If you continue to experience this issue, please go to Help in VLSC and click Contact Us to access contact details for your regional support center.

We apologize for any inconvenience. Please contact your local regional service center. One our customer service representatives can assist you.

North America: VLserva@microsoft.com Europe, Middle East and Africa: VLservem@microsoft.com Asia Pacific (FAREAST): VLservp@microsoft.com Japan: 0120 73 7565 Latin America (LATAM): VLServl@microsoft.com

9© 2010 Microsoft Corporation. All rights reserved.

This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.

11. Who is my administrator?

12. My agreement is expiring and I wasn’t able to access my benefits during the site upgrade. What should I do?