Virtual Teams and GDSS - 1 Virtual Teams and Group Decision Support Systems Minder Chen, Ph.D....
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Virtual Teams and GDSS - 1 Virtual Teams and Group Decision Support Systems Minder Chen, Ph.D. Associate Professor of MIS Martin V. Smith School of Business and Economics CSU Channel Islands Camarillo, CA 93012 [email protected]http://faculty.csuci.edu/minder.chen/ Slides: Slides: http://faculty.csuci.edu/minder.chen/slide 2009 創創創創創創創創創創創創創 June 5, 2009
Virtual Teams and GDSS - 1 Virtual Teams and Group Decision Support Systems Minder Chen, Ph.D. Associate Professor of MIS Martin V. Smith School of Business
Virtual Teams and GDSS - 1 Virtual Teams and Group Decision
Support Systems Minder Chen, Ph.D. Associate Professor of MIS
Martin V. Smith School of Business and Economics CSU Channel
Islands Camarillo, CA 93012 [email protected]
http://faculty.csuci.edu/minder.chen/ Slides: Slides:
http://faculty.csuci.edu/minder.chen/slidehttp://faculty.csuci.edu/minder.chen/slide
2009 June 5, 2009
Slide 2
Virtual Teams and GDSS - 2 A New Model for Teamwork Across
Geography Across Geography On the Road On the Road Across
Disciplines Across Disciplines Among Companies Among Companies
Among Departments Among Departments Critical Business
Processes
Slide 3
Virtual Teams and GDSS - 3 Managing Knowledge and Creativity
People: Individual, Teams, and enterprise Technology: Collaborative
Technology Process: Business Process & Group Process
Slide 4
Virtual Teams and GDSS - 4 Team Lifecycle & Performance
Model Source:
http://hp-strategies.com/images/tpm.jpghttp://hp-strategies.com/images/tpm.jpg
Slide 5
Virtual Teams and GDSS - 5 Facilitation for Better Decisions
Source: The IAF Handbook of Group Facilitation &
http://www.davidsibbet.com/david_sibbet/2008/07/facilitation-ma.html
http://www.davidsibbet.com/david_sibbet/2008/07/facilitation-ma.html
http://news.grove.com/grove-facilitation-model/
Slide 6
Virtual Teams and GDSS - 6 Communications One-to-one: e-mail,
letter, memos One-to-many: distribution lists, newswires,
newsletters Many-to-one: executive info. sys., tracking systems
Many-to-many: discussion group, computer conferencing Coordination
Scheduling Routing work-flow Decision Making idea generation,
organization, & evaluation Modeling Visualization Time Teams
are where works get done. Team Activities
Slide 7
Virtual Teams and GDSS - 7 Groupthink 7 Irving L. Janis
Slide 8
Virtual Teams and GDSS - 8 30% 70%
Slide 9
Virtual Teams and GDSS - 9 Benefits of Virtual Teams Tap into
global talents and skills where ever they are. People can work from
anywhere at anytime. People can be recruited for their
competencies, not just physical location. Many physical handicaps
are not a problem. Expenses associated with travel, lodging,
parking, and leasing or owning a building may be reduced and
sometimes eliminated. There is no commuting time.
Slide 10
Virtual Teams and GDSS - 10 Challenges of Virtual Teams Time
zone barrier Language barrier Culture barrier Limitation of
technology support
Slide 11
Virtual Teams and GDSS - 11 What is a Group Decision Support
System? Definition: Systems that integrate computers and
communications systems to implement group techniques to support
communication, coordination, and decision making via structuring
the processes and contents of teamwork. Alias: Collaboration
Technologies Computer-support cooperative work (CSCW) Groupware
Computer-mediated communication systems Workgroup computing
Slide 12
Virtual Teams and GDSS - 12 Decision Information Center (1 st
Generation) Source:
http://www.groupsystems.comhttp://www.groupsystems.com
http://www.cmi.arizona.edu/
Slide 13
Virtual Teams and GDSS - 13 University of Arizona (2 nd
Generation)
Slide 14
Virtual Teams and GDSS - 14 Federal Aviation Administration;
Washington, D.C.
Slide 15
Virtual Teams and GDSS - 15 Teamwork & GDSS Same Time
Different Time Multi-media presentation systems Key-pad based
voting tools Facilitated meetings using a PC Networked PCs based
GDSS Project/team rooms Shared offices Screen sharing Audio/video
conferencing Web-based desktop conferencing Instant messaging
E-mail Shared document database Group authoring tools Discussion
forum Different Place Different Place Same Place Same Place
TeamSpirits
Slide 16
Virtual Teams and GDSS - 16 Facilitated Meetings Source:
Adapted from http://www.grove.com/wkshp/wkshp.html Agenda Outcomes
Roles Participants Facilitator Rules Scribe (Technographer) Public
displays served as group or organizational memory
Slide 17
Virtual Teams and GDSS - 17 Problem-Solving Life Cycle Idea
generation Idea Organization Alternative Evaluation Generic Problem
Solving Process Identify problems or opportunities Create/design
solutions or systems Implement solutions or systems Idea generation
Idea Organization Alternative Evaluation Idea generation Idea
Organization Alternative Evaluation Problem-Solving Life Cycle
Iteration
Slide 18
Virtual Teams and GDSS - 18 Managing Meetings as a
Problem-Solving Process A meeting Agenda item 1 Agenda Item 2
Agenda Item 3 A problem solving process Problem-solving activity or
task 1 Problem-solving activity or task 2 Problem-solving activity
or task 3 Meeting Roles Facilitator: Design, set up, and monitor
the meeting Participant: Participate in a meeting
Slide 19
Virtual Teams and GDSS - 19 Generic Problem-Solving Process and
TeamSpirit Share information Discussion forum Structured
brainstorming Brainstorming Idea consolidation Rate alternative
Rank alternatives Select alternatives Multicriteria evaluation Idea
generation Idea Organization Alternative Evaluation TeamSpirit
Toolbox Generic Problem Solving Process DivergentThinking
ConvergentThinking TeamSpirit Meeting Management Tool TeamSpirit is
a Web-based group decision support system / creative group problem
solving system. Every user can create and facilitate meetings.
Slide 20
Virtual Teams and GDSS - 20 Team Repository Users Meetings
Meeting Rosters Agendas Activity Items & Item Types Team
Repository Users Meetings Meeting Rosters Agendas Activity Items
& Item Types Group Toolkit Group Toolkit Group Problem Solving
Process Manager Meeting Listing Roster Listing Agenda Execution
Meeting Setup Roster Setup Agenda Setup Group Problem Solving
Process Manager Meeting Listing Roster Listing Agenda Execution
Meeting Setup Roster Setup Agenda Setup User Authentication and
Registration Join Meetings Manage Meetings Participation Version
Facilitation Version Internet / Intranet Facilitators Participants
TS Idea generation Idea consolidation Idea evaluation
Slide 21
Virtual Teams and GDSS - 21 Using TeamSpirits for Case
Studies
Slide 22
Virtual Teams and GDSS - 22 Information Sharing Tool
Slide 23
Virtual Teams and GDSS - 23 Electronic Brainstorming Tool
Slide 24
Virtual Teams and GDSS - 24 Rating Tool
Slide 25
Virtual Teams and GDSS - 25 Software Supporting Teamwork
Software NameDescription Wiki Group writing/documentation tool
TeamSpirits Group DSS tool for group problem solving Compendium
Support IBIS method and Dialogue Mapping FreeMind mind mapping
software Dimdim 4 Web conferencing tool Visio Structured
diagramming tool for process, data, and object-oriented modeling,
including mind- mapping tool Groove & SharePoint Collaboration
and document sharing software & Team Portal MS Project Project
management tool Twitter Micro-blogging tool Ning Social Networking
development tools Second Life 3-D virtual reality
Slide 26
Virtual Teams and GDSS - 26 Evaluating Software for Virtual
Teams Media richness: text, graphic (2-D and 3-D), audio, video
Content structureness: Unstructured, semi- structured, and
structured Process: Ad hoc vs. structured process Ease of use: Use
by all the team members or just a well-trained facilitator
Interaction patterns: 1-to-1, 1-to-N, and M-to-M Resource needs:
Costs, infrastructure, etc.
Slide 27
Virtual Teams and GDSS - 27 (creativity) (Innovation)
(Invention) Products, services, business opportunities
(Entrepreneurship) : Three Ts Technologies/Techniques : Basic
technology, core technology, advanced technology Talents : T-shape
people, * Tolerance (open-minded) Creativity Innovation
Entrepreneurship * Tim Brown, Strategy by Design,
http://www.fastcompany.com/node/52795/printhttp://www.fastcompany.com/node/52795/print