Virtual Receptionist

Index

• About Virtual Receptionist

• Call Flow

• V R – Features & Benefits

Virtual Receptionist From the start of telephony large businesses have enjoyed the benefits of internal

switchboards. Usually when you call one of these large companies you are given a list of options of how to direct your call. And that’s always been an advantage for the big guys; the call is directed to where it should go saving lost calls (and lost revenue).

Virtual Receptionist brings you all the benefits of a real life receptionist or an expensive big box pbx system - but at a fraction of the cost. There’s no hardware or software to be installed or support.

Some of the advanced features of virtual receptionists include a 24/7 auto attendant, customized, studio recorded greeting, call forwarding, music on hold and more.

Call Flow

Customer

Welcome

Message

Press 1 for Sales

Press 2 for Support

Wait for Operator

Call transferred to Employee as per the

option selected

V R - Features & Benefits• Welcome Message

• Multiple Extension - With Super Receptionist, the callers can be diverted to multiple departments. Even if the office is small - multiple departments can be created to give the impression of a bigger company. With the power of unlimited extension, each extension can be configured separately for call forwarding.

• Call Forwarding• Sequential - Call comes to A, If not answered goes to B and then to C.

• Round Robin - First call comes to A, if not answered goes to B and then to C. The second call goes to B, C, A and the third call goes to C, A, B. This ensures that all agents are getting an equal opportunity to answer the call. 

• Parallel - Call comes to A, B, C at the same time. Whoever picks up first gets the call. Faster finger first!

V R - Features & Benefits• Call Details - Keep track of all calls made on your number with details such as caller

details, time and duration of call, recordings of call etc in real time from anywhere using online control panel.

• Call Recordings - We've all been in situations where we need to write down important information when we are out of the office or in the car. The call recording feature allows you to easily record a call so you can replay the conversation and get the important details

• MIS. – Keep track of all your call records and download the MIS in Excel.

Thank You !

Abhinav Bansal+91 92122 03311