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PRP SERVICES PRIVATE LIMITED INTRODUCES HOSTED PBX SERVICE

Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

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Page 1: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

PRP SERVICES PRIVATE LIMITED INTRODUCES

HOSTED PBX SERVICE

Page 2: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

Hosted PBX

Page 3: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

Hosted PBX

Hosted PBX is a powerful software as a service (SaaS) that allows companies to turn their vision of an interactive call flow into reality. The software consists of two main parts:

- The Call Handling Engine -

- The Application Generator -

Hosted PBX is built on a software platform that has been developed over the last 20 years. The product has been

proven around the world to be flexible, robust, and reliable.

Page 4: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

Some Industries that Use Hosted PBX• Information Provider Company• Human Resources Department• Help Desk Applications• Cable TV Company• Retail Business• Order Entry Applications• Insurance Company• Healthcare Industry• Telecommunication Companies• Transportation Industry• Utility Companies• Schools, Colleges & Universities• Financial Institutions• Financial Services Company• Entertainment Industry

Page 5: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

The Call Handling Engine

The Advantages• “Pay as you grow” allows you to start with 2 ports and

scale up to 480 ports as your business grows• Multitenancy System• Every Call is Answered Immediately• Port settings can be changed on the fly• On-screen Call statistics• Remote Diagnostics and support• OfficeHour – Route your IVR Calls according to your

Business need

Page 6: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

The Application GeneratorHosted PBX allows you to easily design and customize multilevel IVR system using a simplest possible design interface.

Start out with a call flow sketch on paper and within minutes you can build a fully functional application that your clients can call into.

Page 7: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

A major chunk of the business comes through phone and if any call goes unanswered, it simply means you are Missing out on leads

Hosted PBX helps you not to miss out on any leads!!!

And help you increase your profitability and expanding

business

DO NOT LOSE ASINGLE LEAD

!

Every Lead is crucial !

Page 8: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

Corporate IT / Support Real Estate AgencyInsurance AgencySupplier/ ManufacturerEducational InstitutesAds AgencyDepartmental StoreFranchiseBPO / KPO / LPO

Suitable to all sorts of business…..

Page 9: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

• Automated Hosted PBX• All in ONE front office solution• Hosted PBX helps businesses across country to have operational productivity optimized.• 24/7 phone coverage• A voicemail inbox filled with client appointments• High availability to customers• Automated office support at your back and call• Cost Effective• Your mind at ease• Hosted PBX is a cloud based service with no hardware purchase.• OfficeHour – Route your Business Calls according to your Business need• CDR Log can track your Attended or Unattended Business calls• IVR Designer allow you to systemized your company according to your Business need• Fallback Action allow you, “Not to lose single Business Call”.

Imagine what your business Gets…

Page 10: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

ISSUES FACED BY BUSINESSES• One (or none) to take any calls• Businesses do not have the capability to hire a trained, professional receptionist• Phone lines are always busy• Important calls may get lost• Segregation of callers

Page 11: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

Programmable extensions

Multi-lingual

Real-time Call logging

Voice / SMS Alerts

Call forwarding

Call Routing ( Day, Time, Holiday, DID, Department, IVR )

Call recordingVoice mail

Page 12: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

Benefits

Increased profits Increased productivity Detailed Call Logs

24x7 Connectivity

Quick turnaroundNo more loss of leads

Page 13: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

COMPARISION Hosted PBX Features Traditional Hosted PBX Call Logs

Call Recordings

Non Working Days Configuration

Voice Mail Facility

Maintenance Required

Multi-Level Office Hours Configure

Multi-Lingual ( English, Hindi, Punjabi etc ) Prompt

Programmable Extension

Multiple IVR Channels

Inbound, Outbound & Inbound + Outbound

Prepaid & Postpaid Billing facility

Customize Sender ID Through SMS Alerts

Page 14: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

DAY BASED ROUTING

Page 15: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

TIME BASED ROUTING

SALES 10 AM – 5PM SUPPORT 10 AM – 10 PM

ACCOUNTS 12 PM – 5PM

Page 16: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

DEPARTMENT BASED ROUTING

Customer Calling

IVR Voice Over

Sales Dept.

3 Agents In Sales

2 Agents In Accounts

3 Agents In Support

Accounts Dept.

Support Dept.

Page 17: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

NUMBER BASED ROUTING

We also provide direct lines so that the customer gets advantaged while calling the IVR. We segregate the calls on the basis of the concern and customer gets directly connected to the concerned department say Billing or Technical support.

Page 18: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

HOLIDAY BASED ROUTING

It’s Christmas next week. Hurray!!

I don’t have to worry with the IVR system. I can schedule the voice prompt for the holiday on 25th DEC today itself.

This feature provides scheduling of voice prompt for Holidays' –

Page 19: Hosted PBX System | VAS Solutions Provider | IVR Services | Virtual Receptionist

+91-7666155888