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PRP SERVICES PRIVATE LIMITED INTRODUCES
HOSTED PBX SERVICE
Hosted PBX
Hosted PBX
Hosted PBX is a powerful software as a service (SaaS) that allows companies to turn their vision of an interactive call flow into reality. The software consists of two main parts:
- The Call Handling Engine -
- The Application Generator -
Hosted PBX is built on a software platform that has been developed over the last 20 years. The product has been
proven around the world to be flexible, robust, and reliable.
Some Industries that Use Hosted PBX• Information Provider Company• Human Resources Department• Help Desk Applications• Cable TV Company• Retail Business• Order Entry Applications• Insurance Company• Healthcare Industry• Telecommunication Companies• Transportation Industry• Utility Companies• Schools, Colleges & Universities• Financial Institutions• Financial Services Company• Entertainment Industry
The Call Handling Engine
The Advantages• “Pay as you grow” allows you to start with 2 ports and
scale up to 480 ports as your business grows• Multitenancy System• Every Call is Answered Immediately• Port settings can be changed on the fly• On-screen Call statistics• Remote Diagnostics and support• OfficeHour – Route your IVR Calls according to your
Business need
The Application GeneratorHosted PBX allows you to easily design and customize multilevel IVR system using a simplest possible design interface.
Start out with a call flow sketch on paper and within minutes you can build a fully functional application that your clients can call into.
A major chunk of the business comes through phone and if any call goes unanswered, it simply means you are Missing out on leads
Hosted PBX helps you not to miss out on any leads!!!
And help you increase your profitability and expanding
business
DO NOT LOSE ASINGLE LEAD
!
Every Lead is crucial !
Corporate IT / Support Real Estate AgencyInsurance AgencySupplier/ ManufacturerEducational InstitutesAds AgencyDepartmental StoreFranchiseBPO / KPO / LPO
Suitable to all sorts of business…..
• Automated Hosted PBX• All in ONE front office solution• Hosted PBX helps businesses across country to have operational productivity optimized.• 24/7 phone coverage• A voicemail inbox filled with client appointments• High availability to customers• Automated office support at your back and call• Cost Effective• Your mind at ease• Hosted PBX is a cloud based service with no hardware purchase.• OfficeHour – Route your Business Calls according to your Business need• CDR Log can track your Attended or Unattended Business calls• IVR Designer allow you to systemized your company according to your Business need• Fallback Action allow you, “Not to lose single Business Call”.
Imagine what your business Gets…
ISSUES FACED BY BUSINESSES• One (or none) to take any calls• Businesses do not have the capability to hire a trained, professional receptionist• Phone lines are always busy• Important calls may get lost• Segregation of callers
Programmable extensions
Multi-lingual
Real-time Call logging
Voice / SMS Alerts
Call forwarding
Call Routing ( Day, Time, Holiday, DID, Department, IVR )
Call recordingVoice mail
Benefits
Increased profits Increased productivity Detailed Call Logs
24x7 Connectivity
Quick turnaroundNo more loss of leads
COMPARISION Hosted PBX Features Traditional Hosted PBX Call Logs
Call Recordings
Non Working Days Configuration
Voice Mail Facility
Maintenance Required
Multi-Level Office Hours Configure
Multi-Lingual ( English, Hindi, Punjabi etc ) Prompt
Programmable Extension
Multiple IVR Channels
Inbound, Outbound & Inbound + Outbound
Prepaid & Postpaid Billing facility
Customize Sender ID Through SMS Alerts
DAY BASED ROUTING
TIME BASED ROUTING
SALES 10 AM – 5PM SUPPORT 10 AM – 10 PM
ACCOUNTS 12 PM – 5PM
DEPARTMENT BASED ROUTING
Customer Calling
IVR Voice Over
Sales Dept.
3 Agents In Sales
2 Agents In Accounts
3 Agents In Support
Accounts Dept.
Support Dept.
NUMBER BASED ROUTING
We also provide direct lines so that the customer gets advantaged while calling the IVR. We segregate the calls on the basis of the concern and customer gets directly connected to the concerned department say Billing or Technical support.
HOLIDAY BASED ROUTING
It’s Christmas next week. Hurray!!
I don’t have to worry with the IVR system. I can schedule the voice prompt for the holiday on 25th DEC today itself.
This feature provides scheduling of voice prompt for Holidays' –
+91-7666155888