Virginia Association for Healthcare Quality

Welcome To The 2015 Annual VAHQ

Membership Meeting

Overview

■ Thank you for coming!■ Introduction of Board Members ■ 2015 Highlights■ Committee Updates■ On to 2016

2015 Board of Directors■ President Elect – Brenda Lamb■ Treasurer – Betsi Hurd■ Secretary – Becky Williams■ Past President – Denise Weisberg■ Membership Chair – Karen

Wentzel■ Newsletter – Robyn Degnan■ PR/Marketing – Becky Gallo

2015 Board of Directors■ Education – Elizabeth Mikula■ Website – Kevin Doyle■ Board Members

– Loretta Loveless– Marcia Mason– Diane Wilhite

■ Nominating Committee – Marian Savage, Dawn Elliot and Adrianne Cole

Highlights

■ Continued partnership with North Carolina

■ Monthly Webinars ■ Newsletter distribution■ Continued offering nursing credits■ Redesigned website■ Participation in the State Leaders

Call■ NAHQ CPHQ Prep-Class

MEMBERSHIP

Membership0

20

40

60

80

100

120

140

125

106

87

VAHQ Membership CY 2013-15

2013 2014 2015

CY 2015 Annual Membership

CY 15 Goal - Increase Membership by 10% (116)

Goal not met

Year end findings- VAHQ experienced an 18.6% decrease in membership from CY 14

Membership

Potential Contributing Factors:1. New Membership chair2. Paid vs Non-Paid members on distribution

list3. Three different Membership programs over 3

year period4. Redesign of Website CY 2015 requiring all

paid members to re-register to ensure accuracy of membership list

5. Members experiencing difficulty renewing membership – all found to be user error but resolved when webmaster was contacted

6. Opportunity for marketing

CY 2015 Annual Membership

Strategies to increase membership:▪ Sent renewal reminders by email with at least two notices to all expired

members

■ Offered reduced membership rates❖ VIP membership fee at $95 per year to include membership and

access to all webinars■ Continue to focus on recruitment

– Outreach to ■ NAHQ members who are not VAHQ members■ Conference attendees who are not members

■ Further develop strategies for feedback and increasing member involvement

■ Identify and implement new strategies at increasing member retention

VAHQ Member Survey ResultsN=79

How long have you been a member of VAHQ?

2014 2015Less than 1 year 14.0% 11.69%1 year 3.5% 10.39%2-5 years 40.4% 33.77% 6-10 years 26.3 % 29.87% 11-20 years 14.0% 11.69%Greater than 20 years 1.8% 2.60%

VAHQ Member Survey

Are you a member of any of the following organizations?

• ANA 8.0% • ASHRM

2.67% • ASQ 2.67% • HIMSS

2.67% • NAHQ

45.67%• VNA 9.33% • VONE 8.0%

None of the above 38% • Other (please specify)

22.67%

VAHQ Member Survey

Are you a CPHQ?

2014 2015YES 74.5%59.74%

No 25.5% 40.26%

VAHQ Member SurveyIn what region of Virginia do you currently work?

2014 2015• Central/Southern (Richmond, Charlottesville, 48.3%

26.58%• Lynchburg, South Hill, etc.)

• Eastern (Williamsburg, NewportNews, Norfolk, 13.8% 25.32%

• VA Beach, etc.) • Northern/North West (Fredericksburg, DC, 31.0%

29.11% Harrisonburg, Winchester, etc.)

• Southwestern (Lexington, Roanoke and cities West 5.2% 7.59%

• along I-81 south of 64)

• Other (Do not work in Virginia, i.e. Maryland, Delaware) 1.7% 11.39%

VAHQ Member Survey

What level of education have you attained?

• High School • Associate Degree • Bachelor's Degree • Some Graduate education • Master's Degree • Some Doctorate-level education

Doctorate Degree

20151.28%8.97% 20.51% 8.97%48.72%6.41%5.13%

20143.4%5.2%

25.9%10.3%1.7%3.4%0.0%

VAHQ Member Survey

What is your age range?18-25 1.27% 26-35 2.53% 36-45 13.92% 46-55 39.24% 56-65 37.97% 66-75 5.06%

> 75 0.0%

VAHQ Member Survey

Overall, how satisfied are you with what VAHQ provides you as a member?

Very Satisfied 19.92% Satisfied 54.05% Neither Satisfied Nor Dissatisfied20.27% Dissatisfied 5.41% Very dissatisfied 1.35%

VAHQ Member Survey

Why did you join VAHQ? Check all that apply.

•Networking opportunities 66.22%

•Educational opportunities 85.14% •It is a benefit of my job/employer 10.81% paid for me to join.

•Recommendation of peer/supervisor. 18.92%

•Other (please specify) 5.41%

VAHQ Member Survey

What do you consider the most valuable benefit of VAHQ membership?

• CEU's offered (Conference, CPHQ Class, 69.44% Webinars)

• Networking/contacts 19.44%

• Newsletter 6.94% • Website 1.39% • Other (please specify) 2.78%

VAHQ Member Survey

• Your membership dues are paid:

• Personally 74.32%

• By employer/business/organization 24.32%

• Other (please specify) 1.35%

VAHQ Member Survey

If you answered that your organization pays your membership fee, if they no longer paid this fee, would you continue to be a member?

•Yes 18.87%

•No 13.21%

•N/A 67.92%

VAHQ Member Survey

How satisfied are you with the information provided on the VAHQ website?

•Very satisfied 17.57% •Satisfied 55.41% •Neither Satisfied Nor Dissatisfied22.97% •Dissatisfied 2.70% •Very dissatisfied 1.35%

VAHQ Member Survey

The VAHQ website is user friendly and easy to navigate.

•Strongly agree 14.67% •Agree 58.67% •Neither Agree Nor Disagree 18.67% •Disagree 2.67% •Strongly disagree 1.33% •Have not visited the website 4.00%

VAHQ Member Survey

Have you visited the VAHQ Facebook page?

•Yes 33.33% •No 66.67%

VAHQ Member Survey

Please rate how useful/interesting you found the information on the VAHQ Facebook page:

•Very interesting/useful 12.50%

•Somewhat interesting/useful 75.00%

•Not interesting/useful at all 15.50%

VAHQ Member Survey

Do you read the electronic VAHQ Newsletters and InfoBlasts?

•Yes 90.28%

•No 9.72%

VAHQ Member Survey

Do you find the information in the newsletters/info blasts informative about VAHQ and NAHQ activities?

•Yes 96.77% •No 1.61%•Have not read a VAHQ newsletter 1.61%

VAHQ Member Survey

Do you receive enough information about VAHQ Board activities through the newsletter?

• Yes 90.63%

• No 9.38%

VAHQ Member Survey

What type(s) of educational programs would you like to see VAHQ provide in the future?Select all that apply.

•Multi-day annual conference 43.94% •Single-day state-wide educational conference 37.88%•Single-day regional educational conference 54.55% •Half-day regional educational conference24.24% •Online self-study CEU's 69.70% •Webinars on current topics 60.61% •Other (please specify) 6.06%

VAHQ Member Survey

As a quality professional practicing in a health care setting, what are your most pressing educational needs?

Top Three

1. Quality 101 for new employees 2. Graphics and displaying data3. Keeping current with regulatory

and survey changes

VAHQ Member Survey Which of the following networking activities might you participate in? Choose all that apply

•In-person networking events in my region. 54.10%

•Online chat or blog for sharing of best practices, 42.62% •resources and tips.

•Networking via Facebook , Twitter, or LinkedIn.27.87%

•Quarterly membership meetings via conference52.46% call or web-ex.

•Online study group for those preparing for CPHQ exam.21.31%

•Opportunities to mentor those new to healthcare quality. 22.95%

VAHQ Member Survey

Have you attended a VAHQ Educational Webinar this year?

2014 2015

• Yes 70.2% 25.71

• No 29.8% 74.29

VAHQ Member Survey

How did the VAHQ Webinar compare to other webinar experiences?

Better than other webinars I’ve attended 20.00%

About the same as other webinars I’ve attended

80.00%

Not as good as other webinars I’ve attended0%

VAHQ Member Survey

Why haven’t you attended a VAHQ Webinar this year?

Inconvenient day 30%Inconvenient time 40%Topics presented not of interest to me28%Cost 20%Other 28%

VAHQ Member Survey

1. I feel it is important to be member of a local chapter of a national organization

2. Dialogue with colleagues on quality and patient safety opportunities and improvements

3. Originally it was a benefit that my employer paid for. Now I continue to be a member for the education opportunities.

4. Opportunity to give back to the quality profession through volunteerism.

5. I wanted to get involved.

6. My job responsibilities involve QM.

Why did you join VAHQ?

VAHQ Member Survey

If you answered that you had not visited the VAHQ Facebook page. Would you tell us why?

• 33 out of 57 respondents to survey indicated that they do not use facebook.

VAHQ Member Survey

What additional content would you like to see/have available on the VAHQ website or Facebook page?

•More updated information. •The information is outdated •More frequent timely updates •Welcoming new members •Initiation of discussion on new, hot relevant news topics that relate to healthcare quality.•Group/ SIG interests

VAHQ Member Survey

What improvements would you recommend for the VAHQ newsletter?

•Publish more relevant best practices, especially those which people are willing and able to be contacted if we want to replicate.

•More information on what the board is doing throughout the year. I don't feel as connected to the association's activities on an ongoing basis as I did previously, e.g, what the committees are doing, special strategic planning initiatives, etc.

•Shorter narrative segments with more bullet points Shorter & more frequent publication. Web based rather than PDF. Sometime I don't read because its so long.

VAHQ Member Survey

You answered that you did not attend a VAHQ Webinar this year. Why haven't you attended? (Check all that apply.)

•Inconvenient day 23.5%

•Inconvenient time 17.6%

•Topics presented not of interest to me 11.8%

•Cost 11.8%

•Other (please specify) 64.7%

VAHQ Member Survey

As a quality professional practicing in a health care setting, what are your most pressing educational needs? Please check your top 3 priorities.

•Nursing continuing education•Quality Measures Roundtable discussions •Core Measures •Mid-Level Excel class (pivot tables, etc...) • Lean Six Sigma

VAHQ Member Survey

What type(s) of educational programs would you like to see VAHQ provide in the future?Select all that apply.

•Nursing CEU's as well for educational webinars

•Webinars

NEWSLETTER - 2015

Newsletter

■ By year end there were:– 4 quarterly newsletters– 4 infoblasts

■ Updated newsletter material from Board members

■ 2016 Will transition to 4 quarterly Newsletters and 2 infoblasts

Newsletter

■ Survey Monkey was sent out to membership regarding publication frequency.

■ In 2016, members will receive Spring and Fall Info Blasts and 4 Quarterly Newsletters.

■ Newsletter Editor position up for election this year.

Newsletter

■ Looking for a few good volunteers!– Members to participate in

developing newsletter content

– Goal: include articles from various healthcare institutions from around the state as well as increasing non-hospital based content

WEBSITE - 2015

Website

Website

■ New website launched in August■ Offers functionality members

have asked for:– Discussion boards– Online workspace for VAHQ

committees and Board■ Added functionality will be rolled

out to allow us to sunset other online software systems.

PUBLIC RELATIONS - 2015

Public Relations

Last post had a 245 person reach!

VAHQ Facebook Page

Public Relations

NAHQ E-News submissions for State News Section

2015 Conference Promotions

Press Release to Newspaper

s

Webinar Promotions

NAHQ Promotions

Partner Promotions

Governor Terry McAuliffe officially recognized the week of October 18-24,

2015 as Healthcare Quality Week in the Commonwealth of

Virginia.

Healthcare Quality Week

EDUCATION - 2015

Education - Webinars

■ 8 webinars total for 2015– 4 webinars offered by Virginia– 4 webinars offered by North Carolina

■ Top benefit for members■ Increased participation and

satisfaction with webinars offerred

Education - Conference

■ Nursing credit hours offered at conference

■ Partnered with NAHQ for CPHQ prep-course – 50 participants with waitlist

■ Same location for conference■ Great venue

Finance - 2015

2016 Board of Directors■ President – Brenda lamb■ President Elect – Rebecca Gallo■ Treasurer – Betsi Hurd■ Secretary – Robyn Degnan■ Past President – Sandra Kuhn■ Board Member – Adrienne Cole-

Williams■ Board Member – Elizabeth Mikula■ Board Member – Becky Williams

2016 Board of Directors■ Board Member – Loretta Loveless■ Board Member – Marcia Mason■ Board Member – Michelle

Comeaux■ Board Member – Karen Wentzel