Upload
theodora-hodge
View
214
Download
0
Tags:
Embed Size (px)
Citation preview
Video Conference at World Bank (Thailand)
Results-Based Management (RBM)
inThe Thai Public Sector
Results-Based Management (RBM)
inThe Thai Public Sector
Results Based Management (RBM) is …
A performance measurement and
management approach, which focuses
on achieving desired goals and
objectives.
PLAN Clear objectives/targets (desired results)
DO Implement a plan to get desired results
CHECK Whether can get desired results or not
ACT Improve to get desired results
Evolution of RBM System
2
A P
DC
Standard
Performance Score > 3.00 will be eligible to receive incentive (Performance-related Pay)
3
3
Performance Agreement
Implementation
Performance Measurement
Strategy
Formulation
Self-Assessment Reports (at the ends of sixth, ninth and twelfth months after the signing of each PA)
- Signing of PAs- Putting PAs into practice
- SWOT Analysis - Vision- Strategic Issues- Goals - KPIs & their targets- Strategies
1) performance-based rewards 2) comprehended PM and the PDCA Cycle, resulting in high performance scores
Outputs of PM :
Outcomes of PM :
the cluster’s and each agency’s and province’s strategies
performance agreement of each agency/province
- SARs of each province- performance scores of each agency/province
Human resources : the needs for knowledge and skills training in performance evaluationBudgeting : Limited budget support for the implementation processesTime : Limited time for each implementation process
Terms of Reference
RiskFactors
Embedding the System
4
5
IndependentAdministrative
Organization**
FundCorporation*
New Model of Government Agencies
ServiceDeliveryUnit**
*Ministry of Finance is responsible for an organization’s performance monitoring and evaluation. ** Board is responsible for an organization’s performance monitoring and evaluation.
*** Office of the Higher Education Commission and Office for National Education Standards and Quality Assessment are responsible for an organization’s performance monitoring and evaluation.
StateEnterprise*
PublicOrganization
HigherEducational
Institute
State University
AutonomyUniversity***
Province
Office of the Public Sector Development Commission is responsible for an organization’s performance monitoring and evaluation.
Ministry
Cluster
Dept. Dept. Dept.Office of
PermanentSecretary
• All government agencies are under performance monitoring and evaluation
337
Embedding the System
6
Cash Reward
Cash reward for excellent performance depends on•Based Salary•Organization’s performance score
Non-Cash
• Quality Service Award presented to government agencies with outstanding service consistent with established standards (since 2003)
• Best Practice Quality Service Award (since 2006)
• Public Sector Management Quality Award (PMQA)
• Award for Government Counter Service/ Service Link
Reward for Performance
The United Nations Public Service Awards (since 2008)
Thailand continually improves its rank in the ease of Doing Business.
For more information:
The Office of the Public Sector Development Commission (OPDC)59/1 Phitsanulok RoadDusit DistrictBangkok 10700THAILAND
Please visit: www.opdc.go.th
7
Back Up
8
External Perspective
(7 0% )
Effectiveness (60%)
Service Quality (10%)
Internal Perspective
(3 0% )
Efficiency (10%)
Exte
rnal
Pers
pecti
ve
Inte
rnal
Pers
pecti
ve
• Customer Satisfaction / Customer Trust
• Service Improvement
Organizational Development (20%)
• Completion of Government policy / Goals and missions of an organization at ministerial level
• Cross Agency Indicators/ Joint KPIs
• Budget Expenditure
• Energy saving • Organization
Development (human capital, information capital, organization capital)
• Work Transparency
Performance Evaluation Framework for Fiscal Year 2014(Government Agencies)
9
Performance Evaluation Framework for Fiscal Year 2014(Government Agencies)
10
4 Year Government Administrative Plan Corporate Scorecard
4 Year Agency Plan•Ministry/Department•Province/Provincial cluster
Strategic Business Unit Scorecard
•Ministry/Department•Province/Provincial cluster
1 Year Action Plan• Ministry/Department• Province/Provincial cluster
Team & Individual Scorecard
Planning Measurement
Sub-unit Scorecard
Government Strategy
Ministry/Department Strategy
Province/Provincial cluster Strategy
Budgeting
Objective, Key Performance
Indicator,
Target, Strategy
Objective, Key Performance
Indicator,
Target, Strategy
Embedding the System
11
Action Plan
Risk Assessment & Management
Structure Process/IT
Rule & Regulation
People/Change
Alignment
4 Year Government Administrative Plan 1 Year Action Plan
4 Year Agency Plan
Vision
Goals
Strategic Issues
Strategies
Strategic Thinking
Strategy Formulation Strategy Implementation
S
W
O
T
12