Slide 2 Verbal Defense & Influence Basic Manual Sequence
Revised November 4, 2011 Powered By Slide 3 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 2 Dr. George
Thompson, the English professor- turned-street-cop who ultimately
taught one million professionals the art of verbally redirecting
negative behavior, passed away June 7 at his home in Auburn, New
York. He was 69. Dr. Thompson, known as Doc to the legions of
professionals trained in his methodology of Verbal Judo, developed
his tactics by witnessing seasoned law enforcement professionals
whom he affectionately called salty old dogs talk down violence and
generate voluntary cooperation in real- time crisis situations.
Through his Verbal Judo Institute and, recently, under its new
brand of Verbal Defense & Influence, Dr. Thompson led a legion
of global trainers who taught these tactics to law enforcement
within police forces large and small. In Memorial Slide 4 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 3
Introduction Verbal Judo is a well established method of providing
public safety personnel with Tactical Communication skills. Law
enforcement situations have the potential for getting out of hand.
Knowing how to redirect a persons behavior with words is a officers
most important weapon for keeping everyone safe. Slide 5 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 4 5
Universal Truths According to Dr. George Thompson of the Verbal
Judo Institute, instead of focusing on how people are different, we
should focus on how people are the same. 1.All people want to be
treated with dignity and respect. 2.All people want to be asked
rather than being told to do something. 3.All people want to be
told why they are being asked to do something. 4.All people want to
be to be given options rather than threats. 5.All people want a
second chance. Slide 6 Verbal Defense & Influence with the
Verbal Judo Institute, Inc 5 Times They are a Changing What are
three things that you need to remember when dealing with todays law
enforcement arena Slide 7 Verbal Defense & Influence with the
Verbal Judo Institute, Inc 6 Changing Times 1.We need to stop
REACTING to threats and start RESPONDING to the ongoing situation
2.Our Force Response will no longer be viewed as a photograph. It
is now viewed as a full length feature film. 3.More and more the
justification for our force response will be based in the verbal
component Not merely in the physical aspect of our force response.
Slide 8 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 7 Program Format Professionalism Communication
Theory Tactics Related Information Slide 9 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 8 Tactical
Communication LEAPS keeps you SAFER 8 to 5 Concept Active Listening
Concepts Moving Beyond Words Concept Making Initial Contacts
Concept Managing Verbal Resistance Concept Slide 10 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 9 L.E.A.P.S.
Concept 1.Listen 2.Empathize 3.Ask 4.Paraphrase 5.Summarize Slide
11 Verbal Defense & Influence with the Verbal Judo Institute,
Inc 10 S.A.F.E.R. Concept Security Attack Flight Excessive
Repetition Revised Priorities Slide 12 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 11 Tactical 8 Step
Concept 1. Appropriate Greeting with Name, if Known 2. Identify
Yourself / Department, if Unknown 3. Explain Reason For The Contact
4. Any Justifiable Reason For If Needed 5. Ask for Identification
if Unknown / Required 6. Additional Information Wellness Check 7.
Decision Stage 8. Appropriate Close Slide 13 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 12 Tactical 5 Step
Concept 1.Ask 2.Set Context 3.Give Options 4.Confirm Noncompliance
5.Act Disengage and/or Escalate Is there anything I can say to get
you to I would like to think so. Slide 14 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 13 Verbal Judo
Template L. S. 8.1 5.1 S. E. A. 8.2 5.2 A / B / C A. A. F. 8.3 5.3
A / B /C F. P. * 8.4 5.4 E. S. R. 8.5 5.5 R. 8.6 8.7 8.8 Slide 15
Verbal Defense & Influence with the Verbal Judo Institute, Inc
14 Part One Slide 16 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 15 Part One: Professionalism Part One -
Professionalism Goals of Course Traits Goal GVC Force OptionsKata 1
Habit of Mind 3 TypesKata 2 DeflectorsKata 3 Contact Professional
WeaknessesKata 4 Art of RepresentationKata 5 Slide 17 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 16
Goals of the Course STAFF SAFETY Enhanced Professionalism Decreased
Citizen Complaints Decreased Vicarious Liability Lessen Stress
Court Power & Articulation Increased Officer Morale Slide 18
Verbal Defense & Influence with the Verbal Judo Institute, Inc
17 Traits of a Professional High Visibility Quick Decisions
Codified Body of Knowledge Imminent Jeopardy Preclusion Continuous
Training Adapt to Change Ethical Standard of Conduct Licensed;
Badge A Symbol Of Public Trust Slide 19 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 18 The Traditional
Goal of Professional Intervention is to GVC Generate Compliance
Voluntary Slide 20 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 19 GVC3 Revisited Communications 3 Cs
1.Compliance 2.Cooperation 3.Collaboration Slide 21 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 20 The Thin
Blue Line The Rails of Common Sense & Decency Our Job Meet
& Greet and O.N.A.R. Overcome Natural Adversarial Relationship
Slide 22 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 21 Our Service To The Community We Think For Others
As They Might Think For Themselves 48-72 Hours Later. Slide 23
Verbal Defense & Influence with the Verbal Judo Institute, Inc
22 Force Continuums vs. Intervention Options 1. Professional
Presence 2. Dialog (Moving Beyond Words) 3. Control Alternatives 4.
Protective Alternatives 5. Deadly Force Slide 24 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 23 S.A.F.E.R.
Concept Security Attack Flight Excessive Repetition Revised
Priorities Slide 25 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 24 Habit of Mind mushin Slide 26 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 25 Dis /
interest Non Bias mu / shin NO MIND = Slide 27 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 26 Three Kinds of
People NICE DIFFICULT SNEAKY You Must Be Skillful With All Three.
Slide 28 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 27 Difficult People A Difficult Person will always
tell you no, the first time you tell them to do something, but
somewhere around the second, third, or fourth time, when handled
properly, 9 out of 10 will comply Slide 29 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 28 Showtime Showtime
is a term used to mentally prepare the officer (tactical mind set)
for the task at hand. It reminds the officer to use only his
professional face and, to use words that will generate voluntary
compliance. Slide 30 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 29 Know Your Weaknesses Name It: Define It: He
Who... Mr. Wanna Bet Challenges My Authority Own It!. The Path To
Strength Is Built On Recognized Weaknesses. Hot Buttons or Triggers
Slide 31 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 30 Anatomy of a Verbal Assault Why people verbal
assault you? Professional and Personal Face Who has access to your
Personal Face Ego is the On Ramp to Personal Face What is Personal
Face What types of verbal attacks do people use to verbal assault
you? How to render the verbal assault impotent? Preparing to meet
Pete A concept created by Doug Haig, Verbal Judo National Trainer
Slide 32 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 31 Types of Verbal Assaults Authority Profanity
Personal Threats Family Safety Other Staff Members Physical
Features Age Sex / Sexuality Skill / Competence Education Economic
Status Religion ETC. Slide 33 Verbal Defense & Influence with
the Verbal Judo Institute, Inc 32 How To Handle Verbal Abuse I
preciate that, but... I understan that, but... I hear that, but...
I got that, but... Im sorry you feel that way, but.... Note:
Combination Phrases Work Best Natural Reaction = Confrontation Vs.
Studied Response = Deflection & Redirection Slide 34 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 33
Reasons To Use Deflection Techniques It Makes You Feel Good!
Springboard-Focus Technique Playground America It Disempowers the
Other It Sounds Good! preciate that, But P L Goal Slide 35 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 34 5
Types of Deflectors Funny Word Blocks Serious Word Blocks Polite
Threat Word Blocks Mobilizing the Audience Word Blocks Sudden
Assault (Time Out) Word Blocks Slide 36 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 35 Funny Word Block
Rules Quick Appropriate Not a Counter Punch Note:Must be delivered
with the right face, tone, and body language with an non aggressive
use of distance Slide 37 Verbal Defense & Influence with the
Verbal Judo Institute, Inc 36 Three Principles Of Verbal Judo Say
What You Want, DO What I SAY unless safety is threaten. I Have The
Last ACT, I GIVE You The Last Word! REspect Vs. Respect. Slide 38
Verbal Defense & Influence with the Verbal Judo Institute, Inc
37 Personal vs. Professional Face OfficerContact Ps Face CONFLICT
Pr Face Ps Face WinWin. Slide 39 Verbal Defense & Influence
with the Verbal Judo Institute, Inc 38 5 Universal Truths According
to Dr. George Thompson of the Verbal Judo Institute, instead of
focusing on how people are different, we should focus on how people
are the same. 1.All people want to be treated with dignity and
respect. 2.All people want to be asked rather than being told to do
something. 3.All people want to be told why they are being asked to
do something. 4.All people want to be to be given options rather
than threats. 5.All people want a second chance. Slide 40 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 39 The
Art of Representation Dept. You C Rage Fear Anxiety Drugs Laws
Policies Procedures Constitution Bill of Rights GVC Ego Power &
Safety Hammer = Disharmony Slide 41 Verbal Defense & Influence
with the Verbal Judo Institute, Inc 40 Complete Public Transparency
Although the change had already begun more than ten years ago,
after the global media frenzy of the Rodney King Video, it has now
exploded into an era of complete public transparency. At no time in
history has police business been more public. Police response, both
appropriate and improper, is no longer just caught on the front
page of a newspaper or on television. Police business is now the
posted on YouTube where 100,000s, even millions of people, watch it
over and over again. Our actions are now immortal and capable of
being viewed forever on the Internet. This is one of the major
differences in police work from a decade ago. Never before has the
need for professional police conduct been more important. As Dr.
George Thompson of the Verbal Judo Institute loves to say You need
to look good and sound good or no good. We, the police, need to be
act, talk, and be more professional than ever before. Our personal
and professional survival demands it. Slide 42 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 41 Thinking Right
Sometimes officers find themselves in the same Square Box that
other people find themselves in. They are under the influence and
out of control. They need our help, it is up to us to help our
fellow officers think right. We are our brother and sister officers
keepers as they are ours. Slide 43 Verbal Defense & Influence
with the Verbal Judo Institute, Inc 42 Ethical Intervention Concept
As the meaning of ethics is rooted in the Greek word, ETHOS meaning
"Self", ethical intervention might well be thought of as "the
representative self acting to uphold THE standard of conduct
expected by one's office. Whenever our 'personal self' acts in
contradiction to our 'representative self' we need another to act
for us as we would act under better conditions--hence "Ethical
Intervention. In other words, Ethical Intervention is an act that
helps sustain our best Representational Power under stress. It is,
then, THE act of the Art of Representation. Dr. George Thompson
Verbal Judo Institute Slide 44 Verbal Defense & Influence with
the Verbal Judo Institute, Inc 43 Ethical Interventions
Professional Pre Incident Prevention Raise / Maintain Personal
Ethical Presence Performance of your Personal Ethical Presence
Impacted Other Officers by your Personal Ethical Presence Direct
Contact Officer Override Level One: Verbal Level Two: Positioning
Level Three: Physical Delayed Post Incident Remedies Make an
Apology, when and if appropriate Debrief Incident Improve Future
Behavior Supervisor Notification / Report Writing Slide 45 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 44 Part
Two Slide 46 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 45 Part Two: Communication Theory Street Truth 1Kata
6 Street Truth 2 Kata 7 Street Truth 3 Role VoiceKata 8 Voice
ONVKata 9 90 10 PrincipleKata 10 3 Proxemics Examples Cutting the
Herd Misreading the Scene Loss of Proxemic Control Slide 47 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 46
L.E.A.P.S. Concept 1.Listen 2.Empathize 3.Ask 4.Paraphrase
5.Summarize Slide 48 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 47 Communication The Opposite of Talking Should
Be Listening, But for Most People It Is Waiting Waiting To
Interrupt!. Slide 49 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 48 L.E.A.P.S. Concept Listen Open &
Unbiased Hear Literally Interpret Accurately Act Appropriately.
Slide 50 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 49 Listening Components Words Tone of Voice Facial
Expressions Body Language Context of the Situation Distance /
Positioning Slide 51 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 50 L.E.A.P.S. Concept Empathize To See Through
The Others Eyes Construct A Verbal Means To Relate To The Subject
You Do Not Have To Agree Simply Understand The Others Perspective.
Slide 52 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 51 Tactical Empathy Tactical Empathy refers to the
active intelligence gathering of a professional investigator who is
attempting to learn what a person is thinking in an attempt to
learn how to generate voluntary compliance, cooperation, and
collaboration. Slide 53 Verbal Defense & Influence with the
Verbal Judo Institute, Inc 52 L.E.A.P.S. Concept Ask (Five Types of
Questions) Fact Finding General Direct Leading Opinion Seeking.
Slide 54 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 53 L.E.A.P.S. Concept Paraphrase - The Sword of
Insertion Let Me Be Sure That I Understand What You Just Said. HIS
Meaning Dressed In Your Words, So That You Can BOTH Understand It.
Slide 55 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 54 Paraphrase 1. Sword of Interruption "Let me be
sure I understand what you just said!" 2. The others perceived
Meaning in Your Words. "You're feeling ________, because of
________. True? Be Disinterested! It means to put the other persons
perceived MEANING into your WORDS and give it back to them to
modify or clarify. X Y M Slide 56 Verbal Defense & Influence
with the Verbal Judo Institute, Inc 55 The Art Of Paraphrasing You
Can Interrupt And Not Generate Resistance. No One Will Listen
Harder Than To His OWN Point of View. It Creates Empathy - The
Other Will Believe You Are Trying To Understand. It Often Makes The
Other Modify Their Initial Statement After Hearing Their Meaning In
Different Words. Slide 57 Verbal Defense & Influence with the
Verbal Judo Institute, Inc 56 L.E.A.P.S. Concept Summarize Creates
Decisiveness & Authority Reconnects Communication When
Temporarily Interrupted. Checks on Understanding Improves Memory
Retention Slide 58 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 57 Three Street Truths 1.People never say what
they mean especially under stress 2.2 People = 6 Six People 3.93%
of your communication is your delivery style Slide 59 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 58 The
Art Of Translation M1 Code Ensure Proper Decoding Feedback External
Noise Influence Under the Influence Send Slide 60 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 59
Communication WORDS MEANING HELP FEAR VIOLATED MY STUFF TIME
RESPOND To The Meaning, Never REACT To The Words. Slide 61 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 60
Roles Two People = 6 Real Self Self As Seen By Self *Self As Seen
By Others X Real Self Self As Seen By Self Self As Seen By Others Y
* How Others See You Is Important For Officer Safety. Slide 62
Verbal Defense & Influence with the Verbal Judo Institute, Inc
61 From The Receivers Point Of View Content= 7-10% Voice=33-40%
O.N.V.=50-60% (Other Non-Verbals) 93% = Delivery Style. Slide 63
Verbal Defense & Influence with the Verbal Judo Institute, Inc
62 Content 7 - 10% Your Words Your Credibility Being right never
convinced anyone! Credibility = Credo Belief Power & Influence
History Slide 64 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 63 Voice 33 - 40% How you Say It If theres a
contradiction between Content & Voice, which should you
believe? Slide 65 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 64 Role vs. Voice H RoleVoice Professional
Language, Tone, and other ONVs 7 - 10%33-40% Slide 66 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 65
Voice Tone = Attitude Pace = Speed Pitch = High or Soft
Modulation:Ebb & Flow The Voice is a Window of a Subjects
Intentions. Slide 67 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 66 Its Not What You Say, Its HOW You Say It! I
Never Said He Stole The Money Slide 68 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 67 Other Non -
Verbals 50 - 60% Body Language Proxemics: Spatial Relations If
theres a contradiction between Voice & ONV, which should you
believe? Slide 69 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 68 Voice vs. O.N.V. H Voice People Will Believe
The O.N.V.. O.N.V. 33-40%50-60% Slide 70 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 69 Other Non -
Verbals Body Language If theres a contradiction in body language,
be prepared to believe the minor element. 90 + 10 - Slide 71 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 70
Other Non - Verbals Proxemics: Spatial Relations Where you are in
regards to the other person. And, will it enhance or inhibit
communication? Slide 72 Verbal Defense & Influence with the
Verbal Judo Institute, Inc 71 Proxemics Remaining Alert Control of
Distance Personal Danger Zone Relative Positioning Contact Cover
Multiple Subjects Cutting Herd Tactics (Divide & Control)
Reasonable Arc Concepts Slide 73 Verbal Defense & Influence
with the Verbal Judo Institute, Inc 72 33 Unaware (White) Total
Relaxation in a Safe Place Unaware (White) Total Relaxation in a
Safe Place DESCRIPTION COLOR CODE OFFICER RESPONSE Relaxed but
Alert (Yellow) Scanning for Possible Threats Relaxed but Alert
(Yellow) Scanning for Possible Threats Ready to Act (Orange)
Focusing on Possible Threats Ready to Act (Orange) Focusing on
Possible Threats Action State (Red) Respond to Threats: Disengaging
and or Escalating Action State (Red) Respond to Threats:
Disengaging and or Escalating Blind Panic (Black) Indecisive and/or
Excessive Response to Threat Blind Panic (Black) Indecisive and/or
Excessive Response to Threat 1. 2. 3. 4. 5. Developed by Jeff
Cooper, clarified by Bob Coach Lindsey Slide 74 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 73 Public a.
Social b. c. Personal d. Intimate Slide 75 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 74 R.A.M. II - P.D.Z
The Personal Danger Zone 4 - 6 90 Slide 76 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 75 Developed by John
Desmedt Composed by Gary T. Klugiewicz Designed & illus. . 1986
K.E.Keith 32 INSIDE 1 1 2 2 2 2 2 1/2 3 3 1 1 Slide 77 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 76 O X
In Control Proxemics (Spatial Relations) Slide 78 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 77 O X O
Proxemics (Contact / Cover) Best Position Slide 79 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 78 OX X X X X O
90 Divide & Control Taking Control Proxemics (Spatial
Relations) Slide 80 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 79 R.A.M. The Reasonable Arc of Movement XC1 C2
X C1 C2 X C1C2 R.A.M. Slide 81 Verbal Defense & Influence with
the Verbal Judo Institute, Inc 80 Part Three Slide 82 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 81 Part
Three: Tactics Verbal Karate v. Verbal Judo Define VJ Physical Demo
Wrist Grab Handshake Making Initial ContactsKata 11 DisasterKata 12
SuccessKata 13 Managing Verbal ResistanceKata 14 Art of
TranslationKata 15 Art of MediationKata 16 LEAPS Thin Blue LineKata
17 Art of ParaphrasingKata 18 ERPPKata 19 DomesticKata 20 Moving
Beyond WordsKata 21 Slide 83 Verbal Defense & Influence with
the Verbal Judo Institute, Inc 82 Verbal Judo vs. Verbal Karate
Verbal Karate Unprofessional Express Personal Feelings
Self-Referential Language - I - me Not in Contact Off-target
Reactions Verbal Judo Professional Use of Words to Achieve
Professional Objectives In Contact with Audience Skillful
Communication That is On-Target. Slide 84 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 83 Tactical
Communication LEAPS keeps you SAFER 8 to 5 Concept Active Listening
Concepts Moving Beyond Words Concept Making Initial Contacts
Concept Managing Verbal Resistance Concept Slide 85 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 84 L.E.A.P.S.
Concept 1.Listen 2.Empathize 3.Ask 4.Paraphrase 5.Summarize Slide
86 Verbal Defense & Influence with the Verbal Judo Institute,
Inc 85 S.A.F.E.R. Concept Security Attack Flight Excessive
Repetition Revised Priorities Slide 87 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 86 Tactical 8 Step
Concept 1. Appropriate Greeting with Name, if Known 2. Identify
Yourself / Assignment, if Unknown 3. Explain Reason For The Contact
4. Any Justifiable Reason For If Needed 5. Ask for Identification
if Unknown / Required 6. Additional Information Wellness Check 7.
Decision Stage 8. Appropriate Close Slide 88 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 87 Tactical 8 Step
Concept Performance Tips Use Interrogatory Tone of Voice Pause
first after saying, The Reason I Stopped You is... Pause again
after asking, Is There any Justifiable Reason for Forecast for
Weapons before asking for Identification or allowing them to access
possible weapons Harmonize Decision and Close Steps Slide 89 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 88
P.A.V.P.O. Concept The Rhetorical Perspective Perspective Know /
Control Audience Read Voice(s) Adopt Purpose Desired Results
Organization Beginning/Middle/End Slide 90 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 89 The Art of
Mediation C JOB MONEY HOME JAIL COURT RECORD OPEN THE BOX WITH
OPTIONS GVC Slide 91 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 90 Tactical 5 Step Concept 1.Ask 2.Set Context
3.Give Options 4.Confirm Noncompliance 5.Act Disengage and/or
Escalate Slide 92 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 91 The Domestic KATA YX CONFLICT The Practical
Appeal Slide 93 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 92 Rattle Snake & Cobra Analogy Slide 94 Verbal
Defense & Influence with the Verbal Judo Institute, Inc 93
Tactical 5 Step Concept Performance Tips Use Interrogatory Tone
when Asking Use Declarative Tone when Setting Context and Shut Down
Your Reasons before Continuing Use Service tone when Giving Options
Be ever more polite tone on Confirmation Confirmation: Is there
anything that I can say to get you to I would like to think so. You
Can Go Back to 5.2 if You Meet a Lessening of Resistance on the
Subjects Part Acting includes Disengaging and/or Escalating Slide
95 Verbal Defense & Influence with the Verbal Judo Institute,
Inc 94 Tactical 5 Step Chant 1.Ask 2.Tell Them Why 3.Give Them
Options 4.Confirm 5.Act Slide 96 Verbal Defense & Influence
with the Verbal Judo Institute, Inc 95 E.R.P.P. The Four Appeals:
Sources Of Persuasion ETHICAL RATIONALPERSONAL PRACTICAL PERSUASION
Slide 97 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 96 The Verbal Judo Institute, Inc 96 E.R.P.P. The
Four Appeals: Sources Of Persuasion ETHICAL RATIONALPERSONAL
PRACTICAL PERSUASION YOUR ALLIANCE IS YOUR ETHICAL APPEAL AND IT IS
THE MOST POWERFUL This is the second most powerful appeal and it is
the GREED PRINCIPAL if they have something to win or lose then you
have something to USE!!! This appeal is GVC by using an off beat
strategy. This is reasonable and logical. But people dont care
about logic when they are upset. 1 2 4 3 Slide 98 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 97 Tactical 5
/Step Voices V1 Interrogatory Voice V2 Declarative Voice V3 Service
Oriented Voice V4 Collaborative Voice Slide 99 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 98 5 Step Hard Style
Ask Ethical Appeal Set Context Rational Appeal Options Personal
Appeal Confirm Practical Appeal ACT Slide 100 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 99 5 Step Hard Style
Ask Art Of Representation Set Context Art Of Translation Options
Art Of Mediation Confirm V 4 A 4 ACT Slide 101 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 100 5 Step Hard Style
Ask V 1 A 1 Set Context V 2 A 2 Options V 3 A 3 Confirm V 4 A 4 ACT
Explain 0/10 7/10 8/10 Close Down 1.Positive Tone 2. Pos./Neg. 3.
Specific Command = Ps Face 9/10 4. Greed Slide 102 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 101 The Verbal
Judo Institute, Inc 101 5 Step with Voice & Appeal Ask Voice 1
Appeal 1 Interrogatory Tone E thical Set Context Voice 2 Appeal 2
Declarative Tone Rational Options Voice 3 Appeal 3 Service Tone
Personal Confirm Voice 4 Appeal 4 Confirmation Practical Most
Courteous Tone ACT Explain 0/10 will do as asked 7/10 will do it
when you explain why 8/10 will do it if there is something in it
for them C 1. Use Pos. first over Neg 2. Be Specific 3. Use the
Greed Principle Command = Ps Face 9/10 watch for A lessening of
Resistancego Back & rephrase context Slide 103 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 102 Crisis
Intervention Concept Pre-Intervention Preparation 1. Calm yourself,
autogenic breathing. 2. Center yourself, get focused. 3. Develop a
strategy for intervention. Slide 104 Verbal Defense & Influence
with the Verbal Judo Institute, Inc 103 Crisis Intervention Concept
Crisis Intervention Format 1. Attempt to get persons attention. 2.
Check on their perception of reality. 3. Attempt to establish a
rapport. 4. Explain your perception of reality. 5. Move towards
resolution. Slide 105 Verbal Defense & Influence with the
Verbal Judo Institute, Inc 104 P.A.C.E. Concept How to Diagnose a
Verbal Encounter Problem your perspective / their perspective
Audience relationship / experience / your role Constraints
obstacles: ignore/step around/use Ethical Presence professional
presence projected Slide 106 Verbal Defense & Influence with
the Verbal Judo Institute, Inc 105 Verbal Judo Street Maxims Its
Not Enough To BE Good, You Have To LOOK Good & SOUND Good, or
Its NO Good! Never Step On Ones Personal Face! The Goal Is To Be
RESPECTED On The Streets! People Are Like Steel - When They Lose
Their Temper They Are Useless! Slide 107 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 106 Principles Of
Disinterest Always Keep Professional Face Always Treat Others As
You Would Want To Be Treated... Under Identical Circumstances Never
Inflate People With Adrenaline Flexibility Is Strength - Rigidity
Weakness Redirect Rather Than Resist. Slide 108 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 107 Part Four
Slide 109 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 108 Format Physical Stabilization Debriefing Report
Writing Slide 110 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 109 Six Levels of Stabilization 1.Presence
2.Verbal 3.Standing 4.Wall 5.Ground 6.Special Restraints Slide 111
Verbal Defense & Influence with the Verbal Judo Institute, Inc
110 Purpose of Debriefing Improve Future Performance Slide 112
Verbal Defense & Influence with the Verbal Judo Institute, Inc
111 Closure Principle Leave people better than they were feeling at
their worst Slide 113 Verbal Defense & Influence with the
Verbal Judo Institute, Inc 112 Types of Debriefing Immediate
Subject / Scene Debriefing Immediate Team Debriefing Formal
Debriefing Process Slide 114 Verbal Defense & Influence with
the Verbal Judo Institute, Inc 113 Training Debriefing Sequence Are
you OK? Wellness Check How do you think you did? What happened?
Positive comment, if possible What would you do different next
time? Instructor, role player, and/or peer jury comments Instructor
Summation Slide 115 Verbal Defense & Influence with the Verbal
Judo Institute, Inc 114 Report Writing Winning the Battle and the
War Wopershall Report Tac Com Report Evaluation Template Report
Evaluation Practical What is Your Plan First Responder Philosophy
Disturbance Resolution Model UOF Documentation Checklist Slide 116
Verbal Defense & Influence with the Verbal Judo Institute, Inc
115 Remember If you dont write it down and it would make you look
good it didnt happen Slide 117 Verbal Defense & Influence with
the Verbal Judo Institute, Inc 116 Verbal Judo Template L. S. 8.1
5.1 S. E. A. 8.2 5.2 A / B / C A. A. F. 8.3 5.3 A / B / C F. P. *
8.4 5.4 E. S. R. 8.5 5.5 R. 8.6 8.7 8.8 Slide 118 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 117 Justifiable
Techniques Are Either: 1."trained (technique)", or 2."a dynamic
application of (a trained) technique", or 3."not trained, but
justifiable under the circumstances Slide 119 Verbal Defense &
Influence with the Verbal Judo Institute, Inc 118 Articulation
Section Remember: If you dont write it down Justifiable Technique
Control Theory First Responder Philosophy Disturbance Resolution
Model Use-of-Force Documentation Checklist Slide 120 Verbal Defense
& Influence with the Verbal Judo Institute, Inc 119 Book List
Verbal Judo: Words as a Force Option - Thompson Verbal Judo: The
Gentle Art of Persuasion - Thompson Verbal Judo: Redirecting
Behavior with Words - Thompson The Verbal Judo Way of Leadership
Thompson Art of War Sun Tzu Blink - Gladwell Emotional Survival for
Law Enforcement Gilmartin On Killing / On Combat - Grossman Values
for a New Millennium - Humphrey Zen in the Martial Arts - Hyams
Slide 121 Verbal Defense & Influence with the Verbal Judo
Institute, Inc 120 Websites www.VerbalDefenseandInfluence.com
www.VerbalJudo.com www.PoliceOne.com www.CorrectionsOne.com
[email protected] www.AcmiSystems.net
www.nwtc.edu/publicsafety www.ResGroupIntl.com www.ForceScience.org
www.PurposefulDevelopment.com
