Vaspian for Medical ServicesGREG SCHREIBER

(716) 961 6161

(855) VASPIAN

Vaspian Ensures Reliability, Local Support & RedundancyCarrier Grade VoIP (Private Tunneled VoIP)

◦ Vaspian Prioritizes Voice Traffic to ensure call Quality◦ Vaspian Peers with Spectrum/Charter, Verizon and Level 3 to route traffic via fastest route

Local Support◦ Support is always Free (on-site or remote)◦ Training is always Free◦ Local Technician’s and Field Support

Automatic Failover Solutions◦ Vaspian offers redundancy solutions that allow Voice traffic to automatically failover to a

secondary provider in the event of an internet outage◦ Service is Free of Charge

Vaspian For Medical Services◦ Voicemail to Email & Fax to Email

◦ Call Queuing with Live Queue Monitor Dashboard

◦ Soft-phone Support – Use your Vaspian phone from your cell, PC or Laptop (This allows you to make and receive calls using your office number or DID)

◦ Best in Industry Call Recording including our newest service - Automated Speech Recognition Provides Dictation Services

◦ Powerful, yet Simple Call Reporting

User Friendly FeaturesVoicemail to Email

◦ No need to check an office Voicemail system ever again. With Vaspian’s Voicemail to Email service, you can receive your office voicemails as an audio file In Outlook or on a cell phone

Fax to Email◦ No more lost faxes. Faxes will automatically be sent directly to your email and are archived in the

Vaspian customer portal

Call Forwarding / Cell Twinning◦ Many call forwarding options◦ Cell Twinning will ring both your desk phone in the office and cell phone. Easily move calls from one

device to another during an active call.

Turn Your Smartphone Into a Full Featured Vaspian Phone◦ Softphones allow businesses to extend their Vaspian Phone system to any iPhone

or Android device

◦ Receive Inbound Calls to your Extension or Direct Dial Number◦ Transfer calls to other extensions within your office right from your cell phone

◦ When you are on the go, make outbound calls using your Office Caller ID (in lieu of your personal cell phone Number)

Best in Industry Call Recording• Free & Unlimited Storage

and Archival for 1 Year

• Find any call via Quick Search or Filters

• Select which Extensions Get Recorded

• Easily Download Calls individually, by Selection or by Month

• Recorded in MP3 and Stereo for quality transcription

Vaspian Automated Speech Recognition• Call Recordings can be dictated

directly to text. Once in text, your call recording audio file is searchable by any keyword.

• Calls are separated by speaker

• Dictations can be copied and pasted to any other system or Microsoft Word Document

Queue Monitor - Real Time Dashboard

• Live Queue Statistics

• Automatically Updates in Real Time

• View Agent Performance

Wallboard - Real Time Dashboard• Display on a Big Screen

TV or in any Browser

• Automatically Updates in Real Time and will Reorganize to Display Current Leader

• Sort By Number of Calls Received, Calls Made or Total Talk Time.

Powerful, Yet Simple Reporting

Detailed Call Reporting & Call Segmentation

Customized Reporting & Display Groups

• Create Customized Reporting Groups for:• Teams• Departments• Telephone Numbers• Predictive Dialer Performance

• Report on any group of users, call groups, queues or telephone numbers