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IT MOBILE TELEPHONY TELEMATICS
iPECS eMG80Made for business. Made for you.
It’s time to remove any barriers between the office and your mobile workforce. Bridge multiple offices, keep employees connected and easily manage your calls. Simple solutions are what you need… and that’s exactly what we deliver.
Learn more about how Communicate Better simplifies call management ››
Work smarter achieve moreIT • MOBILE • TELEPHONY • TELEMATICS
phone: 0800 054 6000 email: [email protected] web: communicatebetter.co.uk
Work smarter achieve moreIT • MOBILE • TELEPHONY • TELEMATICS
phone: 0800 054 6000 email: [email protected] web: communicatebetter.co.uk
Work smarterWith over 20 years in the industry, Communicate
Better has established itself as a tech expert. We
help businesses work smarter - not harder. So
ultimately, you can achieve more.
Stay competitiveIt’s time to simplify the way you manage your
workforce and workload, no matter the size of
your business. Stay competitive and responsive
to changes by placing yourself in the Cloud.
Be in controlGain real value for money. Be in control – only pay
for what you use. With unbeatable and dedicated
customer care by your side, our aftercare team is
on hand to help make a real difference.
We create success stories. As an award-winning market leader, Communicate Better keeps clients up to speed with cutting edge technology, providing cost-effective solutions for growing businesses. At the heart of
what we do, comes building lifelong relationships with our customers.
See our case studies ›› Learn more about us ››
IT MOBILE TELEPHONY TELEMATICS
The Power of Communicate BetterTechnology you know... but Better
Work smarter achieve moreIT • MOBILE • TELEPHONY • TELEMATICS
phone: 0800 054 6000 email: [email protected] web: communicatebetter.co.uk
Easy and economical solutioniPECS UCS Standard server is built into the eMG80. Users can use video,
IM, audio conference, visual voicemail, as well as voice calls on one
platform. An external server, iPECS UCS Premium, provides even more
collaboration features.
Simplicity and flexibilityIntuitive handset and desktop interfaces help users to quickly grasp the
benefits of iPECS technology and adopt it into their daily tasks and business
processes. Flexible architecture ensures iPECS can grow and adapt with
your business.
Seamless expandabilityWith the iPECS eMG80 you can start small with 2-12 users and grow
seamlessly to more than 100 ports. iPECS eMG80 delivers cost effective
communications to small and growing businesses and affordable
expandability to medium-size businesses.
Rich featuresThe eMG80 comes highly featured straight out of the box without expensive
licence options - voicemail, autoattendant, voicemail to email, smartphone
integration, on-demand call recording and much more. The in-built specialist
features are designed to deliver a tailored solution for every user.
IT MOBILE TELEPHONY TELEMATICS
What Makes iPECS eMG80 Different?Call management, simplified
Work smarter achieve moreIT • MOBILE • TELEPHONY • TELEMATICS
phone: 0800 054 6000 email: [email protected] web: communicatebetter.co.uk
Connect and collaborate
• Instant access to colleagues availability
• Quickly find colleagues who are available and save time and money with
more efficient first time contact
• Integrated “do not disturb” presence setting is available across UCS and
Phone
Keep in sync with your team
• Simply invite others with drag & drop
• Send and receive text messages to other internal iPECS systems
• Leave notes for offline UCS users so they can contact you as soon
• as they come online
IT MOBILE TELEPHONY TELEMATICS
Get started, go further, or stay ahead.Learn the ins and outs of Horizon...
Introduce video call
• One-to-one video calls from UCS Desktop and Mobile client
• QCIF, CIF, 4CIF video resolution
Video conference
• Face to face conferences with colleagues
• Max. six party, and eight group video conference
• (Support only 1:1 on Mobile)
• QCIF, CIF, 4CIF video resolution
• Quick ad-hoc conference set up
• Meet-me conference and email notification
• Application sharing during conference
• Remote monitoring, Still shot, Recording
Work smarter achieve moreIT • MOBILE • TELEPHONY • TELEMATICS
phone: 0800 054 6000 email: [email protected] web: communicatebetter.co.uk
Offer true flexibility Keep your team connected and ensure calls are never
missed, whilst both in and out of the office. Users can simply tell the system,
at the click of a mouse, where their calls should be sent: their desk, their
mobile (or both) or their colleague.
Ideal for multi-sites The service is provided centrally so you don’t need an
expensive system on each site. Our hosted solution connects branch offices
together. Calls are free between locations and mobiles and everyone
shares the same dial plans and directories.
Safe and secure in the Cloud Hosted on your behalf, there are no expensive
maintenance or running costs and you only pay for what you use.
Improve customer service Put calls on hold, play marketing messages and move
calls seamlessly between users and offices, ensuring your customers will get
the best experience when calling your business.
IT MOBILE TELEPHONY TELEMATICS
Technology designed for all the ways your employees want to work.Is our hosted phone solution right for you?
Work smarter achieve moreIT • MOBILE • TELEPHONY • TELEMATICS
phone: 0800 054 6000 email: [email protected] web: communicatebetter.co.uk
icall suiteicall is designed to integrate into the iPECS platform and use the data and system functionality to deliver you greater insight and control of your communications platform. Five modules cover call reporting, recording, desktop call control, contact centre management and outbound dialling.
ReportLog and analyse your communications• Customised and scheduled call reports and analysis• Real time dashboard and wallboard displays
RecordRecord your calls for training, compliance and assurance• Simple retrieval, playback and call evaluation• Easily record ISDN2, ISDN 30, Analogue or SIP trunks
DialOutbound dialler - more talking, less time dialling• Progressive and predictive dialling• Increase agent productivity and job satisfaction
ContactContact centre management module• Real time contact centre reporting and demand modelling• Manage SLA’s and monitor agent performance
PHONE-LiNKIntegrated telephony from your desktop delivering call control and full integration into CRM, ERP and specialist applications.
• Screen popping of key applications• Integration into Microsoft Outlook and other applications• Share presence busy status and internal messaging• Click to dial from websites or applications• Operator console
IT MOBILE TELEPHONY TELEMATICS
Integrated ApplicationsEasily connect your system with CRM and more...
Work smarter achieve moreIT • MOBILE • TELEPHONY • TELEMATICS
phone: 0800 054 6000 email: [email protected] web: communicatebetter.co.uk
IT MOBILE TELEPHONY TELEMATICS
iPECS Case StudyWarren House Veterinary Group
The Challenge
The Group required a simple solution
that would provide them with:
- The ability to network the four sites together to
reduce costs and improve business efficiency.
- Overflow call handling so that customers can
get through to a member of the team if Reception
are busy during peak times.
- The ability to see which staff members are
available and who is busy with a patient.
- Call recording for training and monitoring
purposes.
The Solution
• iPECS eMG80
• 20 IP phone handsets
• 10 cordless handsets
• 16 digital handsets
• Voicemail to email
• Overflow call handling
• Call recording
The Benefits
Following the implementation of our
solutions, Warren House Veterinary
Group noted a number of key benefits:
• An eMG80 could run on the existing cabling
and provided a futureproof solution by using
SIP functionality.
• IP phones allow staff members to roam
throughout the office and work remotely.
The Practice Manager can now work from
home and move easily between sites.
• Customers can now get through to a
member of the team even during busy times
thanks to overflow call handling.
• Presence enables staff to easily see when a
colleague is available to take a call.
• Ad hoc call recording allows the
management to monitor customer service
and provide better training to staff.
They Said...
Customers can now get hold of a member of
my team even at busy times, which means we
aren’t losing business to the competition and as
a result we are seeing a fantastic return on our
investment.
Anthony Piercy
Owner, Warren House Veterinary Group