VAR Partner Training St Louis

Agenda

• Welcome / Opening Remarks

• US Signal Overview

Service Delivery

NOC

Network/ Cloud Solutions

• Virtualization/ Cloud Design

• Resource Pool Sizing

• VM-Based Back Up Service

• DRaaS

Customer/ Partner Managed

US Signal DRaaS

• Closing Remarks

About Us

US Signal Overview•Privately held, debt free, Service Provider – HQ in Grand Rapids, MI

•14,000 fiber miles in eight states

•Strategic partnership with Cisco

•Recent 100G DWDM deployment

•SSAE 16 SOC I Type II Certified Data Centers

Service Delivery

Doing business with us is easy.

As a customer of US Signal you have

one point of contact from the time your

order is submitted through installation.

Dedicated project managers provide you

with updates through each phase of the

installation process and assist with any

questions you may have.

Network Operations Center

The same things that are important to you are important to us.

Being able to get the help you need, when

you need it is critical to running your

business. Our NOC Surveillance Center

provides network monitoring 24 hours a day,

7 days a week. When you call the US Signal

NOC, your call is answered within 30 seconds

by a fully qualified maintenance technician

who immediately starts troubleshooting your

issue.

US Signal Solutions

VMware vCloud Powered Infrastructure-as-a-Service

(IaaS)Network Options:

• MPLS

• Internet

• Ethernet

• Dedicated

circuits

• 7 Data centers

• Fiber

Storage:

• Geographically Diverse

• RAID5 Configured Network Attached Storage

• Replication & Snapshot Service

• Off-site Backup

Resource Pools:

• vCloud Powered Resource Pools

• vCloud Director

• Dedicated and Flexible Options Available

• Management and Monitoring 24/7/365

• SLA Availability: 100%

Security:

• Managed Firewall – NAT, IPsec VPN, Application Level Gateway

• Advanced Security – Virtual Firewall, SSL-VPN, Content Filtering, Anti-Spyware, Anti-Spam, Anti-Virus, Anti-Malware

• Unified Threat Management – Intrusion Prevention & Detection, Activity Logging, Event Management

Optical Network

The US Signal debt-free, fiber optic network is one of the largest, fully deployed networks in the Midwest, covering Illinois, Indiana, Michigan, Ohio, Wisconsin and Missouri.

Lighting the way to advanced

Network management

Safety In Numbers

Geographically Diverse Data Centers and Redundant

Network

Peering Akamai

Google

Microsoft

Amazon

Facebook

Netflix

(CDN Appliance Testing)

US Signal vCloud Powered Services

Why are customers interested in the cloud?To securely meet the on-demand computing requirements of their business with an

environment purpose built for tolerance and availability.

EXTEND their datacenter

• Familiarity: utilize the same applications as today and continue to manage VMs with VMware

• Retain control over environment

• Spin up virtual machines in the event of a disaster

• Create hybrid environment between current virtual machines and cloud based resources

SECURE infrastructure

• Customer environments are isolated from one another within their own unique VLAN

• Network segments are isolated along with firewall rules

• Advanced security firewall available for additional security measures

ACCESS resources on demand

• Add/Remove CPU/RAM as needed

• Create golden server images

• Quickly provision new vApps and VMs

Data Center 2 Resource Pool

Compute

Memory

Storage

Two Cloud Data Centers

40 Gb Data Center Interconnect

Less Than 5ms Latency

•Two Data Centers Currently Available

•Unmetered Bandwidth Between Datacenters

•Non-Blocking Access to Private Network

•Unmetered Internet Bandwidth with Managed Firewall

Data Center 1 Resource Pool

Compute

Memory

Storage

VMware Powered Cloud

Virtual Resource Environment

• Consumed in blocks of resources• Free connectivity to MPLS & VES WANs• Un-Metered Usage & Bandwidth• Cisco UCS Hardware• Fiber channel connected 3PAR SAN Storage• Geographically diverse site options

Two US Signal OfferingsDedicated Resource Pool (DRP) Offering:• 100% Commit on hardware resources

- Compute- Memory

• 24x7 Performance

Flexible Resource Pool (FRP) Offering:• Dynamic performance depending on available

resources• Lower cost and operation• Great for Development

VMware vCloud Director

Secure Private Cloud

Organization: Marketing Organization: Finance

Organization VDCs CatalogsOrganization VDCs Catalogs

VMware vSphere

VMware vCenter Server

Resource Pools Datastores Port Groups

(Go

ld)

(Bro

nze

)

Provider Virtual Datacenters

(Sil

ver)

Users & Policies Users & Policies



Manage your cloud


SSAE16 Compliant Data Centers

What does it mean to have SSAE 16 SOC I Type II Certified Data Centers?Statement on Auditing Standards SSAE 16 SOC I, is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA).

A SSAE 16 SOC I audit is widely recognized because it represents that a service or outsourcing organization has been through an in-depth audit of their control activities, which generally include controls over information technology and related processes.

As one of the highest industry accepted auditing standards for service companies, SSAE 16 SOC I certification provides customers with guaranteed security and reliability for their systems.

The Design Process

What Are The Business Objectives?

On a LocalAppliance/Server

On User’s Device In the Data Center In the Cloud

The Design Process

Gathering Requirements For The Design Design Factors - Applications

• Availability

• Performance

• Responsiveness

• RPO/ RTO

• Resiliency

The Design Process

Gathering Requirements For The Design Logical & Physical Design Planning

• Facilities

• Hardware Compute Storage Network

• Software

• Security Facility Customer Data Network

• Administration

• Compliance

• Back-up & Recovery

The Design Process

Gathering Requirements For The Design

Tools to assess the current environment• VMware Capacity Planner

• OS – Specific Tools

• Existing monitoring & Management Apps Server Storage Network

• 3rd Party Virtualization Assessment Tools

• If already Virtualized – Virtualization Management Products VCenter Server

The Design Process

Understanding Constraints• Financial

• Licensing

• Compliance

• Hardware

• Performance/ SLA

• Network

The Design Process

Understanding Constraints - Network• WAN Speed Limitations

Bandwidth Latency

• WAN Quality Limitations Reliability Congestion

Sizing of Resource Pools

“Right Sizing” The Resource Pool

Tools• Promos / Trials

• Test & Development

• Active Directory

• E-Mail

• Databases

• Applications

• Web

• File/ Print

Use platform-as-a-service (PaaS) for ap-plication development

Deploy integrated computing platform

Deploy application- or workload-specific systems/appliances

Applications delivered via software-as-a-service (SaaS) model

Reduce data center power and cooling requirements

Major database deployments or upgrades

Use cloud infrastructure services

Improve collaboration capabilities

Deploying applications on or for new mobile devices

Business intelligence/data analytics initia-tives

Regulatory compliance initiatives

Deploying a "private cloud" infrastructure

Mobile workforce enablement

Desktop virtualization

Data center consolidation

Business continuity/disaster recovery programs

Information security initiatives

Manage data growth

Major application deployments or upgrades

Increased use of server virtualization

Improve data backup and recovery

0% 5% 10% 15% 20% 25% 30% 35%

11%

11%

14%

15%

16%

17%

20%

20%

20%

21%

21%

22%

22%

23%

24%

25%

27%

27%

29%

30%

30%

Which of the following would you consider to be your organization's most important IT priorities over the next 12-18 months? (Percent of respondents,

N=614, ten responses accepted)

Virtualization and Data Protection are Top IT Priorities

Virtualization and

Data Protection

are top IT priorities

for the majority

of organizations

VM-Based Backup Service

• Scheduled off-site backups of VMs

• Backups are stored on SAN storage in Alternate Region

Retention is 5-7 days

• (1) full backup per month; daily incrementals

• Customer initiates restoral via the NOC

• Price: based on subscription fee and either number of VMs elected or storage used

• Ordering: will be an election process when ordering a Resource Pool

Back up your VM’s• Snap shots available within VCloud Director

Back up your VM’s off-site

Customer Managed Disaster RecoveryGeographically Diverse Data Centers Allow for Multiple DR Solutions

CloudStorage

Grand Rapids, MI Southfield, MI

Applications

Virtual Machines

Sites

Applications

Virtual Machines

Sites

Customer Managed Disaster RecoveryGeographically Diverse Data Centers Allow for Multiple DR Solutions

CloudStorage

Grand Rapids, MI Southfield, MI

• Software Replication• Image-Based

Backups

Applications

Virtual Machines

Sites

• Software Replication• File-Based Backups• Load Balancing

• Load Balancing & Automatic Failover

• Software Replication

• Windows NLB• JetNexus• Riverbed Stingray• SQL Server Replication

• Symantic Backup Exec• Acronis True Image• Windows Backup• Microsoft DFS

• Double-Take Copy/ Move• Acronis True Image• Symantic Ghost

CloudStorage

Your Data Center US Signal Data Center

• Site diversity• vCloud Connector to

move resources to and from your cloud

Applications

Virtual Machines

Sites

• Add capacity without adding hardware

• Move to the cloud at your own pace

• Augment your apps by adding more capacity in the cloud or load balancing across hybrid cloud

• Windows NLB across to add additional servers

• Virtual Desktops• Advanced Security for

networking

• Create vApp Templates for bursting capacity

• Move and test at will by creating clones or copies

• Add a cloud in another US Signal location

• Setup DR across sites

Customer Managed Hybrid CloudGeographically Diverse Data Centers Allow for Multiple DR Solutions

Customer Managed Disaster RecoveryFile-Based Backup & Restore

vCC

Node

RTO: Days to Weeks

Failover: None

Cost: Low

Expertise: Low

GRAND RAPIDS, MI SOUTHFIELD, MI

Cloud Storage

Typical Requirements and Uses• These Backups typically protect files on the

Operating System to include: Applications,

Personal Data, and Operating System files

• Low-Cost, Easy Solution for Offsite Protection

• Backups usually daily or weekly

• Doesn’t allow for failover

• Restore requires a running target server

Application Data Application Data

OS Data OS Data

Source Server Target/Restore Server

Can be backed up to

Another server or cloud

storage

Restore from server

Or cloud storage

Backup• 3rd Party Backup & Recovery Software

• Can be Agent Based or Local Installation

• Backups are done incrementally or full

Restore• Restore to existing VM

• Restore to newly created VM

• Restore done with software

Customer Managed Disaster RecoveryFile-Based Backup & Restore

vCC

Node

RTO: Days to Weeks

Failover: None

Cost: Low

Expertise: Low


Cloud Storage

Bob’s Widgets Need Protection• Bob’s Widgets used a file based backup software much like

(Symantic Backup Exec., or Acronis) to back up Apps, Databases,

and Personal Information

• Backups went to Cloud Storage from US Signal

• These backups ran once a day as an incremental (RTO of 1 Day)

• Full backups ran once a week (RTO of 1 Week)

Application Data Application Data

OS Data OS Data


Backups went directly

to Us Signal Cloud

Storage

Restored from Cloud

storage to their vCloud

environment

Backup• vCloud Resource Pool

• Grand Rapids Location

Restore• vCloud Resource Pool

• Southfield Location

Customer Managed Disaster RecoveryMachine –Image Backup & Restore

vCC

Node

RTO: Manual

Failover: None

Cost: Low

Expertise: Low


Cloud Storage

Typical Requirements and Uses

• These backups typically only for archive quality backups

for entire machines

• Low-cost, easy solution for off-site archiving or migrating

of resources

• Backups usually done manually

• Requires downtime for both source and target

OS Image


Can be backed up to

another server or cloud

storage

Restore from server

or cloud storage

Backup• 3rd Party Imaging Software

• Boot from live CD/DVD

• Backups are manual

• RTO depends on backups

Restore• Restore to newly created VM

• Speed varies on size of image

and network speeds

OS Image

Customer Managed Disaster RecoveryMachine –Image Backup & Restore

vCC

Node

RTO: Manual

Failover: None

Cost: Low

Expertise: Low


Cloud Storage

Health Alliance Migration to The Cloud

• Health Alliance Federation was migrating to the Cloud

• Images were taken of each server to migrate to the cloud,

this was done using machine imaging software like Symantic

Ghost

• US Signal Cloud Storage was used to store data during backup

and restore

OS Image


Can be backed up to

another server or cloud

storage

Restore from server

or cloud storage

Backup• On premise environment

• Machines booted up using live CD/DVD

• Machines backed up directly to US Signal

Cloud Storage

Restore

• vCloud Resource Pool in Detroit

• New Machines turned up and booted

with live CD/DVD

• Machines imaged directly from US

Signal Cloud Storage

OS Image

Replication & Recovery

3

2

Windows

VMware ESXi VMware ESXi

Windows1 • A replication mechanism Dictated by RPO/ RTO By Application/ Group

• A means to identify failure

• The ability to recover Failover Failback

Customer Managed Disaster RecoveryReplication-Based Backup & Recovery

vCC

Node

RTO: Minutes to Hours

Failover: Optional

Cost: High

Expertise: High


Typical Requirements and Uses• Software can vary greatly

• Can replicate App Data, Documents, or Operating Systems

• Replication/Backups usually done in small increments

(15 minutes to Real-Time)

• Allows for failover (varies on software)

• Allows for Fault-Tolerant setups (varies on software)

• Restores require a target server running

• Minimal to no downtime required for failover


Active• 3rd Party Replication Software

• Operating System or Agent Based

• Replication in small increments of

time or real-time

Active/Passive

• Failover from last replication point

• Can provide Fault-Tolerance

depending on setup

Single or Bi-Directional Replication

Customer Managed Disaster RecoveryReplication-Based Backup & Recovery

vCC

Node

RTO: Minutes to Hours

Failover: Optional

Cost: High

Expertise: High


Financial Group US• Financial Group US wanted to protect their environment from

disaster and elected to implement replication based backup

• Using 3rd party software they setup each VM with a replication

target in another US Signal Data Center

• Replication was done in 15 minute increments

• Failover was designed by the customer to automatically

failover after 5-10 minutes of down time


Active• 3rd Party replication software installed

on each VM as an agent

• Replication done to secondary site in

near real-time

Active/Passive• VM’s replicating with Active Site

in near real-time

• Failover set to make this site active

after 10 minutes of downtime

Single or Bi-Directional Replication

QuestionsQuestions