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Telecommunications Industry Association TR41.N.n-YY-MM-XXX
Document Cover Sheet
Project Number
Document Title FTRI, TEDPA, and Amplified Telephone Performance Standards
Source Florida Telecommunications Relay, Inc. (FTRI)
Contact James Forstall FTRI
Phone: 850-205-1470
Email: [email protected]
Distribution TR-41.3
Intended Purpose of Document (Select one)
For Incorporation Into TIA Publication X For Information Other (describe) -
The document to which this cover statement is attached is submitted to a Formulating Group or sub-element thereof of the Telecommunications Industry Association (TIA) in accordance with the provisions of Sections 6.4.1–6.4.6 inclusive of the TIA Engineering Manual dated October 2009, all of which provisions are hereby incorporated by reference.
Abstract
This presentation is being provided to TIA TR41 to inform TIA of the activities of FTRI and TEDPA and how TIA may be able to provide service to the hard of hearing community by the establishment of standards related to amplified telephone performance.
Telecommunications Industry Association TR41.3-11-02-006
TIA Quarterly Meeting – February 10, 2011TIA Quarterly Meeting – February 10, 2011
Florida Legislation
Telecommunications Access System Act (TASA) of 1991 (Chapter 427, Section III, Florida Statutes) states:
All persons have the right to basic telecommunication services at reasonable affordable costs.
Who Is FTRI?
Florida Telecommunications Relay, Inc.
• A private not-for-profit organization
• Established by telephone companies as directed by the Florida Public Service Commission (FPSC)
• Governed by Board of Directors (telephone companies)
• Located in Tallahassee
• NOT a state agency
TASA Funding Monthly surcharge (11 cents)
All telephone landlines in Florida Businesses pay on the first 25 lines Does not collect from wireless providers
Surcharge collected by local telephone companies
Funds sent directly to FTRI to pay for:
Florida Relay Service (711) Monthly Invoice Outreach
FTRI Equipment Distribution / Training Outreach Administrative
• In the 2007 Report to the Governor submitted by the FCCDHH (www.fccdhh.org) it’s was estimated that Florida has approximately 3 million residents with hearing loss.
• Floridians who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Challenged may benefit from telecommunication access offered through the FTRI programs:
– Florida Relay (711)
– FTRI Equipment Distribution Program
Facts about Florida Residents
Florida Relay (711)
• Communication LinkConnects people who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Challenged to standard telephone users and vice versa.
• Calls are processed by a Relay CACaller Assistant interfaces between caller and receiver to relay the message.
• All calls (conversations) are strictly confidentialNo phone records are kept.
• Available 24 hours, 365 days a year.
Florida Relay (711)Types of Customers
TTY/TDD
• Is for individuals who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Challenged.
• Allows a person to type his or her own conversation through the relay CA who then voices aloud the typed conversation to a hearing person.
Voice Carry-Over (VCO)
• VCO allows deaf or hard-of-hearing individuals who prefer to use their own voice to speak directly to the party they are calling.
• The CA will type the voice responses back to the VCO user who reads the typed message across the text screen
Florida Relay
Types of Customers
CapTel (enhanced VCO)
Florida Relay (711) Types of Customers
Speech-to-Speech (STS)
• Speech to Speech allows individuals with speech challenges to use their own voice, while utilizing the assistance of specially trained CA to make their calls.
• When spoken words become difficult to understand, the CA assists verbally, making communication between both parties as clear and personal as possible.
Equipment Distribution Program
RDC # 8
FTRI Regional Distribution Centers
RDC # 2 – League for the Hard of Hearing (Ft. Lauderdale)
RDC # 3 – Deaf Service Center of Palm Beach County (West Palm Beach)
RDC # 4 – ES Deaf & Hard of Hearing Services (Daytona Beach)
RDC # 5 – Independent Living Resource Center (Jacksonville)
RDC # 7 – Center for Independent Living in Broward County (Ft. Lauderdale)
RDC # 8 – Center for Independent Living of South Florida (Miami)
RDC # 9 – Citrus Hearing Impaired Program Services (Crystal River)
RDC # 10 – Deaf & Hard of Hearing Services of Pasco/Hernando (Port Richey)
RDC # 12 – Deaf & Hearing Connection for Tampa Bay (Seminole)
RDC # 13 – Community Center for Deaf & Hard of Hearing Manatee/Sarasota Co (Sarasota)
RDC # 14 –Center for Independent Living of North Central Florida (Gainesville)
RDC # 15 – disability Solutions for Independent Living (Daytona Beach)
RDC # 16 – Deaf & Hard of Hearing Services of the Treasure Coast, Inc. (Port St. Lucie)
RDC # 17 – Deaf Service Center of SW Florida (Ft. Myers)
RDC # 18 – Center for Independent Living of Central Florida (Winter Park)
RDC # 19 – Central Florida Speech & Hearing Center (Lakeland)
RDC # 20 – Space Coast Center for Independent Living (Cocoa)
RDC # 21 – Hearing Impaired Persons in Charlotte County (Punta Gorda)
RDC # 22 – Deaf Service Center of Lake & Sumter Counties (Leesburg)
RDC # 23 – Area Agency on Aging (Tallahassee)
RDC # 24 – CIL – Disability Resource Center (Pensacola)
RDC # 25 – Disability Resource Center (Panama City)
RDC # 26 – Hearing and Speech Center of Florida (Miami/Kendall)
RDC # 2
RDC # 5
RDC # 3
RDC # 4
RDC # 24
RDC # 9
RDC # 10
RDC # 12
RDC # 13 RDC # 16
RDC # 17
RDC # 18
RDC # 19
RDC # 20
RDC # 21
RDC # 22
RDC #23
2/2/10
RDC # 7
RDC # 14RDC #25
FTRI Tallahassee
RDC # 15
RDC #26
Hours of operation may vary from RDC to RDC.
New Client Served
During FY 2009/2010 FTRI served 18,185 new clients. Clients certified as eligible for the FTRI program are classified into four distinct groups:
Group New Clients
Deaf 70
Hard of Hearing 17,923
Speech Challenged 161
Dual Sensory Impaired 31
Total 18,185
To date, FTRI has served over 440,000 new clients in Florida. With a population of nearly 3 million individuals with some degree of hearing loss, FTRI still has large number of people to reach.
New Client Age Groups
The 2009/2010 breakdown of new recipients by age group is as follows:
Age Group Recipients
4 – 9 18
10 – 19 53
20 – 29 46
30 – 39 97
40 – 49 317
50 – 59 841
60 – 69 2,550
70 – 79 4,972
80 – 89 6,976
90 – 99 2,220
100 – 109 89
DOB not provided 6
Total 18,185
More people in the 80 to 89 age group received equipment than those of any other specific age group. Approximately eighty percent of all recipients served in this fiscal year were seventy years of age or older.
New Clients Served Chart
0
5000
10000
15000
20000
25000
30000
2007
2008
2009
2010
2011
New ClientsServed
2011 Projection
Based on 2nd Quarter Ended December 31, 2010, New Clients Served is 12,800. If current trend continues, a 41% increase over previous year ended June 2010 may be realized.
Total Services Provided
During FY 2009/2010 FTRI provided 41,188 services. Four of the main type services are categorized below:
Group New Clients
New 18,185
Modifications 1,170
Exchanges 16,658
Returns 4,503
Total 40,516
Equipment Distributed
FTRI distributes both new and refurbished equipment. Equipmentdistributed during fiscal year 2009/2010 numbered 36,044 units. The monthly equipment distribution average was 3,004.
ARS6.8%
TTY0.7%
VRS2.7%
Other4.2%
VCPH85.6%
Over 835,000 pieces of equipmenthave been distributed since 1991.
Specialized Telecommunications Equipment
Features• Volume control
adjustment• Tone control• Loud ringer (85-90dB)
• Flashing ringer• Large buttons• Backlit keypad• Memory dial
Amplified Telephones
Clarity XL-40
(40 dB)
ClearSound CSC-40 (40 dB)
Clarity XL-50
(60 dB)
Clarity W425 Pro (45 dB)
www.tedpa.org
• Formed in 1997 with 11 states attending the first meeting in Florida to organize
• Second year membership doubled
• Membership fluctuates between 28 - 35 states
Mission Statement
The mission of TEDPA is to convene for the purpose of information exchange and to assist one another with the administration of specialized telecommunication equipment distribution programs for persons with disabilities.
To educate its members about state and federal regulatory issues and to advocate for changes when they seem to be in the interest of improved quality and efficiency of specialized telecommunications equipment and related programs.
To share information about program administration, to share cost-effective ideas and techniques, and to promote ideas about community outreach.
To provide representation to other professional, technical and consumer organizations desiring input. To actively examine and advance discussion about issues pertaining to specialized telecommunications equipment when appropriate as determined by TEDPA members, prepare items for membership review and submit advisory opinions about those issues.
To perform other functions that me be deemed appropriate by TEDPA members. The association is organized exclusively for charitable, educational, religious or scientific purposes within the meaning of section 501 (C) (3) of the Internal Revenue Code.
Types of Equipment Distribution Programs (EDP)
Loaner - state EDPs own the equipment and is able to refurbish and redistribute equipment that are returned. State EDPs are responsible for maintenance and repair. RFPs are conducted to obtain best price. The majority of the state EDPs are loaner program.
Voucher – state EDPs assign a limited value to a voucher and issue to qualified individuals who becomes owner of the equipment and is responsible for maintenance and repair. Some states re-issue vouchers to active clients every five years, some less. Voucher are accepted by pre-approved retailers only.
Combination – depending on equipment.
Membership Benefits
Listserv
WebsiteResourcesSurveysProprietary information
Annual Conference
Networking
Vendor Exhibit
Workshops
Latest technology Best PracticesNew equipment LoanerServices Voucher
Concerns
Questions
James Forstall, Executive DirectorFlorida Telecommunications Relay, Inc.
1820 E. Park Avenue, Suite 101Tallahassee, FL 32301
www.ftri.org
Thank you!