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UTBackup : Desktop Backup Client and Service Overview. Introduction. Oscar Treviño ITS User Services, UTBackup Service Primary Contact Ryan Baldwin College of Education, Senior IT Manager, UTBackup Steering Committee Zac Clubb ITS User Services, UTBackup Service Technical Lead. - PowerPoint PPT Presentation
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INFORMATION TECHNOLOGY SERVICES
UTBackup:Desktop Backup Client and Service Overview
INFORMATION TECHNOLOGY SERVICES
Introduction
Oscar TreviñoITS User Services, UTBackup Service Primary Contact
Ryan BaldwinCollege of Education, Senior IT Manager, UTBackup Steering Committee
Zac ClubbITS User Services, UTBackup Service Technical Lead
INFORMATION TECHNOLOGY SERVICES
Table of Contents
UTBackup General Overview• Project history• Service description, information, and options• Getting started• Service support
**Service Q&A**
UTBackup Technical Overview• Customizing the client• Managing users and computers• Restoring files
**Technical Q&A**
INFORMATION TECHNOLOGY SERVICES
Project History
SITAC identified need for centralized data backup service in 2009.
60 day try-and-buy program with UTBackup service conducted during Summer 2011.
Based on the try-and-buy results, UTBackup client licenses and appliances were purchased early Fall 2011.
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Service Description & Information
• Provides enterprise level, centralized, automated backup for desktops and laptops
• Cross-platform support for Windows, Mac, & Linux
• Provides limited open file backup support
• Data restoration available from any computer
• Please see: http://www.utexas.edu/its/utbackup/index.php
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Service Options
• Option 1: Centrally managed option by ITS
• Option 2: Purchase the UTBackup software through ITS and install it on a locally managed server and storage hardware
• Option 3: Purchase the UTBackup software and UTBackup appliances through ITS
• Option 4: ITS Managed Desktop Support (MDS) contract; data storage purchased through ITS
INFORMATION TECHNOLOGY SERVICES
Getting Started
UTBackup is available today, November 14th
• UTBackup Service Request form:https://www.utexas.edu/its/utbackup/forms/index.php
• Contact the ITS Help Desk, 475-9400
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Billing
• Storage consumption tracking begins on December 1, 2011
• Storage use is calculated as a snapshot of the top level org taken at the end of each month
• Monthly totals are tallied, averaged, and rounded up to the nearest Gb
• Billing invoices will be issued in August, 2012
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UTBackup Support
• UTBackup Help & Support: https://www.utexas.edu/its/help/utbackup
• ITS Help Desk, 475-9400
• Subscribe to the UTBackup Mail List:https://utlists.utexas.edu/sympa/info/utbackup
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General Overview Questions
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Customizing client installers
Simplifies account creation
Streamlines org management
Please see https://wikis.utexas.edu/x/aM2tAQ for more information.
INFORMATION TECHNOLOGY SERVICES
Client walkthrough
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Organization Management
How do I manage the UTBackup service for my department?
TSCs can remotely administer UTBackup clients and devices through control of a nested, hierarchical grouping of parent and child organizations.
Remote management is handled via a web-based administrative console (https://utbackup.its.utexas.edu)
INFORMATION TECHNOLOGY SERVICES
Management console walkthrough
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TSC Client Management
Client settings are the settings applied to UTBackup client computers.
Client settings can be created for individual orgs, child orgs, or computers.
Client settings are inherited from the parent organization, unless explicitly blocked.
No explicit file selection or include/exclude filters set by default.
Client settings can set to read-only from the admin console
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File Restore Procedures
Client files can be restored in two ways:
UTBackup client applicationNo size limit/fastest methodCan restore to original file locations
Admin ConsoleDefault 250mb restore limit Slower than client (WebDAV)No client application necessaryTSCs can restore org users’ files via
console
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File Restore Walkthrough
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Service Security
Is UTBackup CAT I compliant? Yes. UTBackup has been analyzed by the ISO and has
received approval for transmitting and storing CAT I data.448 bit Blowfish encryption over the wire and at restAdmin console accessed via HTTPS/SSL
Client Security Settings By default, clients use the standard archive encryption key
(Level 1) Can assign personal password to encryption key (Level 2) Can replace default encryption key with personal encryption
key (Level 3)
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Other Issues and Considerations
Data retention settings By default, files are deleted from backup
archive 30 days after deletion from backup set
Network Settings Initial client seeding should occur on a wired,
campus network
Open file backup Generally supported, however, some frequently
modified files can be problematic. Testing is recommended.
Reporting and Alerts Users and org admins receive automated
backup status reports and alerts based on settings
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Information
ITS UTBackup Service Site:https://www.utexas.edu/its/utbackup/index.php
UTBackup wiki:https://wikis.utexas.edu/display/utbackup/Home+of+UTBackup
UTBackup Service Request Form:https://www.utexas.edu/its/utbackup/forms/index.php
CrashPlanPROe Support:http://support.crashplanpro.com/
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Questions?
Contact information:
Oscar Treviño• ITS User Services, UTBackup Service Primary Contact
Zac Clubb• ITS User Services, UTBackup Service Technical Lead
