Tellers have more personal contact with your customers than any other job function in the organization. Doesn’t it make sense for them to play a key role in your customer relationship management (CRM) strategy? Lead generation, referral management, customer satisfaction follow-up and cross-selling are just a few areas that can be positively impacted by your teller staff.

The KIVA Respect™ unifi ed Teller (uT) solution provides the full range of teller transaction processing capabilities and much more. With uT, you can preserve your existing teller functionality while introducing: new approaches for customer interaction management; and, an open, fl exible platform to support the unifi cation of all service delivery technology.

Four Key Product Components • Monetary Functions – all traditional online teller functions such

as deposits, withdrawals, payments and cash management.

• Wrapper™ Desktop – customer relationship profi les, personalized messages for users and customers, sales referrals and performance dashboards.

• Respect Command Center (RCC) – the core, centralized administrative controls for building and managing workfl ow, permissions and authorizations, rules, routing, escalations, incentives, and staff profi les for security, authorizations, skills and organizational hierarchy.

• Single Sign-On (SSO) – SSO to multiple applications to streamline information access with the ability to integrate with Active Directory.

Monetary Functions HighlightsRespect uT provides a full range of transaction processing in both online and off-host situations. The solution also includes a number of administrative functions such as security enforcement, transaction authorization and maintenance of journal fi les, cash balances and other branch information.

uT’s base transaction sets provide a comprehensive foundation or design point for developing custom solutions for all branch automation requirements. The base functions include:

User friendly GUI – intuitive, easy to train and clear sense of processing status.

Integration to major core systems – IBM SNA, TCP/IP, Web Services and IBM MQ series.

Transactions for deposits, withdrawals and payments – fast, secure and accurate.

Transaction edits and overrides – edit all fi elds, cross-edit multiple fi elds and value list pop-ups. Override and remote supervisor override capability.

KYC/AML – compliance for anti-money laundering, BSA, Patriot Act and more.

Quick keys – set up your top 8-10 transactions for touch of a button access.

Multiple navigation options – mouse, cursor, transaction IDs and function keys.

Product Overview

KIVA Respect™ unifi ed Teller (uT)

KIVA Group, Inc. +1 603.641.5482 info@kivagroup.com www.kivagroup.com

Graphical journal – see transaction screens as they were entered, search in multiple ways. Aid in repairing mistakes and settling end of day quickly.

Multi-language support – controlled at the user profile.

Financial I/O-support – utilize multiple financial printer types, card readers and more.

Customization tool kit – customize your products, processes and rules. Maintain transaction set content through an IBM DB2 data repository to stay competitive in a dynamic market.

AM/PM processing – allows a teller and/or branch manager to change to tomorrow’s business day at a selected time. Deposits taken after that time are considered to be tomorrow’s work for posting purposes.

Balancing – tellers balance by entering the amount for each denomination and comparing it with a count kept by the system.

Bin/batch totals – provide a facility to manage and track certain types of items.

Pop-up calculator – display a running total of calculations and post directly into a transaction.

Complete cash control – maintain a real-time position for each teller as well as the branch vault; track denominations if you choose.

File recovery – provides off-line support at a workstation level, allowing shared files to be recovered and restored on the local drive. This permits branches to continue to use a workstation during a local area network (LAN) failure or a failure on the file server.

Floating teller function – allow tellers to move from station to station while maintaining cash drawer control. This is especially valuable when certain windows, such as the drive-up, must remain open.

Floor limits for online and off-line – each teller can be authorized for limits by transaction and online status to ensure that institution policies are followed.

Configurable tables – information such as fees, commissions, rates and charges can be centrally or locally maintained and applied to transactions with an option to waive.

Audit trails – track changes made to operator profiles and system maintenance activities.

Teller and supervisor authorizations – local and remote override are supported; tellers and supervisors never have to leave their workstations.

Multi-tran grouping – all the transactions of a particular customer can be grouped as a single transaction, eliminating the need to accept and pay out cash between transactions.

Online help – available at any step of the transaction.

Background host recovery – re-establish host sessions automatically if the host link is lost.

Multi-currency and foreign exchange processing – offer deposit accounts in multiple currencies and maintain FX processing with denomination inventory control.

Product Overview

KIVA Respect™ unified Teller (uT)

KIVA Group, Inc. +1 603.641.5482 info@kivagroup.com www.kivagroup.com

Programmed operator – handle host communication procedures automatically by allowing a single keystroke to perform tasks that normally require many; this makes it easy for your staff to display and process information.

Security – customize to fit your organization at several levels, such as sign-on password requirements or restricting transactions to specific teller or supervisor classes. Transactions rejected for processing because of user defined limits can be automatically sent to a supervisor for local or remote override.

Store and forward – automatically log transactions to disk when the workstation is off-line, then forward them to the host when online.

Teller training mode – new tellers can practice in training mode as well as being supported with everything from user-friendly menus to fill-in-the-blank prompts which help new tellers get up to speed.

Transaction reversal – a transaction defined as reversible, may be reversed immediately from the menu or later from the electronic journal. All totals affected by the transaction are reversed accordingly.

Printing of electronic forms – drivers and APIs for laser and impact printers give you the flexibility to design and print a broad variety of forms, checks and reports.

Business graphics – create bar, pie and line graphs dynamically and display them along with text. Optionally, high quality take-home copies of these graphics may be printed for the customer.

Presentation graphics – support the display of picture graphics.

Cash dispenser integration – control cash disbursements and/or receipt of cash with all leading cash handling machines.

Personalized service and receipts – enable tellers to view special notes outside of the core alert system that indicate when a customer has a significant life event occurring that warrants mention. These special notices can even be printed right on the customer’s receipt for more personalized service.

Wrapper Desktop Highlights The Respect Wrapper extends the sales, service and customer experience management capabilities of your front-line people by “wrapping” sales and service functions around your existing applications, turning the user’s workspace into a multi-purpose dashboard. You can keep their current application active while adding the new functions in a wrap-around window. The Wrapper implementation results in a whole new desktop view that complements their current one and gives them the ability to manage customer interactions in ways that both the teller and the customer will appreciate.

Customer profile – build a view of the entire relationship and a full contact history through integration with multiple sources of information and multiple applications.

Message management – create and distribute alerts, sales, service and personal messages across the enterprise for both users and customers.

Navigation – provide quick links to internal as well as external applications and information sources.

Product Overview

KIVA Respect™ unified Teller (uT)

KIVA Group, Inc. +1 603.641.5482 info@kivagroup.com www.kivagroup.com

Referrals – capture prospects with a few clicks and automatically route for follow-up.

My dashboard – track sales and service activity, the status of referrals and performance against objectives.

Case management – capture service requests, route and manage service delivery with enterprise workflow and rules-based routing along with escalation rules.

Knowledge database – maintain responses to frequently asked questions (FAQs) with cut and paste information; search on key words.

Enterprise workflow/intelligent routing – engage back-office support and special skills across the organization for sales, service and relationship management.

Calendaring – schedule, tickle, alert, track and escalate.

Reporting – view online real-time results as well as distribute report forms.

Respect integration – provide tellers access to the Respect unified Communications Center, a multi-channel framework which drives all product and service channels via common business logic and enables true cross-channel capability, including workflow fulfillment with the back-office team.

RCC Highlights Staff profiles – build a database of employee profiles, skills, authorities and contact details.

Remote user profile management – centrally administer and maintain a user profile database.

Reset password – randomly generate passwords and auto generate update e-mails to users.

Organization hierarchy – define an unlimited number of levels for maximum flexibility in setting up the organizational hierarchy.

Routing – utilize organizational hierarchy for defining flexible routing rules on referrals, case management, and escalation procedures.

Authorization – group/user-based authorization and access rights.

Reporting – extensive set of reports for user management.

Audit – audit logs and tracking of changes made to the system.

Centralized journal archiving system – archive multiple years of the tellers’ electronic journals for customer and legal research purposes, eliminating paper tapes and the associated storage logistics.

Signature cards – electronically view digitized images and photos that can be retrieved and presented automatically in the teller window.

Product Overview

KIVA Respect™ unified Teller (uT)

KIVA Group, Inc. +1 603.641.5482 info@kivagroup.com www.kivagroup.com

KIVA Respect™ unifi ed Teller© Copyright 2012

About KIVA GroupKIVA Group is a global provider of customer interaction and experience management software for fi nancial institutions. The company’s CRM/CEM, unifi ed sales and service, and unifi ed delivery channel solutions help institutions create a consistent, personalized experience for customers—with every interaction. The KIVA Respect open technology platform and multi-channel applications connect customer, product, sales and service information to give institutions an unprecedented ability to manage the whole customer relationship. With KIVA’s software, organizations gain access to the current and historical interaction information they need – across multiple data sources – to provide exceptional service as well as identify and capture new sales opportunities.

SSO HighlightsSingle user profi le and password – launch and provide access to multiple applications through a single security function.

Active directory integration – utilize existing enterprise profi le directories to streamline access and processing controls.

Enable use of multi-factor and biometrics authentication – set up policies within the sign-on process for positive identifi cation.

Deployment ApproachKIVA Group’s implementation methodology has been developed throughout the more than 25 years that our team has been deploying retail delivery solutions. Our Best Practical Performance® approach to capturing your custom business requirements has proven for our customer institutions to be a very effi cient and effective aspect of their projects—and the key to high user acceptance.

We fundamentally believe that only by engaging your user community through partnership, user participation, collaboration and communication can any new technology be successfully deployed. Therefore, we work closely with you and your team to blend the institution’s current, day-to-day organizational processes and procedures with our software. As a result, you are able to extract the greatest value from our solutions—while preserving your institution’s own best practices. This distinct approach ultimately drives a successful deployment and a seamless transition to our technology. For more information about Best Practical Performance and how we kick-off all of our deployment projects please visit www.kivagroup.com.

Product Overview

KIVA Respect™ unifi ed Teller (uT)

KIVA Group, Inc. +1 603.641.5482 info@kivagroup.com www.kivagroup.com