USTS Corporate Profile 2011

www.ustechsolutions.com

• What we do

• Who we are

• IT outsourcing

• IT services

• Credentials

• Contact details

CORPORATE PRESENTATION

In this presentation:


In an event-driven world, IT systems must serve near-constant change; agility that requires a different IT philosophy, innovative technology and a new partnership approach that we call co-sourcing

Without timely access to useful information organizations are unable to respond to change, projects quickly stall and workers are less productive, decision makers find themselves required to make judgements based on scant insights.

US Tech Solutions is a team of talented business consultants, project managers and software professionals with a track record in reaching new heights in supporting event-driven IT.

• Managed Service Provider (MSP)

• IT resourcing / project facilitation / operational management

• Technology innovation and thought-leadership

WHAT WE DO

Event-driven IT services


vision:

We aim always to be your first choice for IT advisory, implementation and managed services

• Domain-led IT consultancy with a 10-year track record

• Operating in 5 countries , 600+ consultants

• A reputation for solving IT challenges no other organization can resolve

• Track record of large IT project delivery

• Access to a unique portfolio of innovative technologies that reduce IT project cost, timescales and risk

• Microsoft Independent Software Vendor (ISV)

• Authors of Encanvas enterprise information architecture

Committed to your success

WHO WE ARE


Process frameworks

Highly process enabled approach developed and evolved over a period of time. Have implemented robust process standards within the organization

Our process frameworks:

ISO 9001: 2000 - Quality Management Systems

ISO 14001 - Environmental Management Systems ( by Jan 2010)

SEI CMMi Level 3 (by Mar 2010)

Commitment towards providing world-class solutions with standardized procedures, frameworks and methodologies to our clients.

“Quality and not Quantity” is the philosophy that drives us.


Talent Management

“ US Tech has proven methodologies that deliver the benefits

of high staffing ratios in as little as 6 to 8 weeks through its

co-sourcing spin”. David Thomas

Head of IT, A large US firm

Integrating with client culture

Culture and language specific training for every

person who works with client team

Best in-class talent

Rigorous selection process – offer rate of

0.8% of number of applicants

World class education and training programs

– 12 days/employee/year of mandatory training

Meritocratic retention policy

Understanding client business

200+ domain consultants

200+ technology consultants – e-business, package

applications

Retaining the best talent

Meritocratic culture

Development opportunities

Engaging work environment


IT Outsourcing

In times of recognized economic uncertainty, our outsourcing services help you to reduce costs while industrializing processes for the long term

• Offshore facilities provide cost effective IT operations without compromising on quality

• Co-sourcing offers an improved model for IT operational excellence; enabling internal IT teams to fine-tune resourcing requirements to meet emerging business needs

• Applications outsourcing increases resilience and reduces onsite dependencies

• Infrastructure outsourcing – move your infrastructure to a virtualized, green IT environment.


• Application development more

• ERP solutions more

• BI & DW Solutions more

• Green IT more

• Process consulting more

• Auditing & Security Compliance more

• IT resourcing more

Our IT services portfolio serves the key pinch-points of IT operational excellence and performance to create a ‘secure and live’ IT environment

IT Services

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•Custom development , application reengineering

•Maintenance and enhancements

•Migrations

•Implementation and conversion services

•Systems consolidation

•Production support

•Quality Assurance /Testing

How can organizations free up resources

for new development while maintaining or

enhancing current services?

And how can you improve support for key

business processes while stabilizing

application costs?

IT Services| Application development


• We design, deploy and maintain ERP platforms.

• Implementations, customizations, upgrades and

migrations.

• Subject matter expertise in SAP, Oracle and

PeopleSoft.

At US Tech Solutions, it is our prime concern to help lower

your total cost of ownership through streamlined

implementation and support models.

It takes a unique set of skills and appreciation of how to make projects work successfully. US Tech Solutions has a track record of managing ERP projects for some of the world’s most complex IT environments.

IT Services|ERP Solutions


Key facts (Gartner research findings):

• By 2012, business units will be held responsible for more than 40 percent of the total budget for BI projects.

• Through 2012, more than 35 percent of the top 5,000 global companies will make uninformed decisions due to underinvestment in information infrastructure and business-user tools

• By 2010, 20 percent of organizations will have an industry-specific analytic application delivered through software-as-a-service (SaaS)

Collaborative business intelligence and data warehousing technologies federate insight across the enterprise. Delivered on premises or as-a-service, our tools enable decision makers to customize data views without compromising accuracy or performance

IT Services|BI & DW solutions


• Data center right-sizing, server migration, virtualization, consolidation, standardization, upgrading and retirement

• Reducing paper consumption

• Energy efficient system design

• Quantitative energy consumption analytics

• Reducing real-estate costs through desk hotelling

• Reducing travel costs through remote collaboration

• Alliances with green infrastructure providers

• Smart-grid frameworks and solutions

We provide organizations with a coherent Green IT strategy and supporting implementation service to improve green credentials and achieve cashable efficiency savings

IT Services| Green IT


Our capabilities comprise of:

• Assessment of your current business

• Management of the process design project

• Development of policies, procedures and controls

• Oversee implementation

• Training and coaching

• Six-sigma and lean process consulting

• ITIL process services

Achieve cashable efficiency savings and optimal performance by quickly identifying critical core process constraints inhibiting revenue and earnings growth

IT Services|Process consulting


•Government auditing standards (FISMA etc )

•We help our clients adopt best practices and comply with Federal security policies and regulations.

•We provide a wide variety of security assessment services to help companies identify, assess, and manage business and technical security risks.

•These assessments may be targeted diagnostics addressing specific areas of the business or enterprise wide risk assessments.

•We have trained CISSP, CISA and PCI QSA certified consultants.

We help customers manage their IT

risks through effective security,

compliance, business continuity and computer forensic programs.

IT Services| Auditing & Security compliance


• IT staffing workflow process identification, assessment and management

• Enterprise applications services – development, deployment, global roll-out, help-desk

• Vendor selection, management, on-going evaluation and reporting

• Rate negotiation and compliance, consolidated billing, invoicing and payment

• Program metrics, reporting, benchmarking, analytics

We provide flexible, scalable and customizable talent acquisition programs accessing an expert team of individuals with a passion for IT, problem solving and communications

IT Services|resourcing


State-of-the-art delivery centers

Offshore Delivery centers

9:00am to 5:00pm

128 employees

86%

CMM Level 3 ( by Mar 2010)

9000 certified , 14000 (by Jan 2010)

Business Continuity Plans in place

20,000 sq. ft.

268

24

(Please contact USTS

for more details)

70%

Exceeds Expectation

Office Hours

Headcount

Resource Retention

CMM Rating

ISO

Office Size (Noida GDC)

• Floor Area

• Capacity

BCP/DRP

Current IT Project Clients

No of clients

Client List

Top-Tier clients

Ave. CSAT Rating


• Hillsborough county

• Broward county

• State of Utah

• Nashville & Davidson counties

• State of South Carolina

• State of North Carolina

• NY State

• Multiple NY city agencies

• Florida State

• State of Mississippi

• Montana (State & multiple counties )

GSA- Schedule 70

Federal & Public sector initiatives

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A broad base of small and large clients across automotive, government, financial services, pharma, medical, manufacturing, transportation and utilities.

Clients

CREDENTIALS

View case studies for more information


Business Need

A US State’s Transportation Dept.

PROBLEM Historically, crash reports were communicated manually, and were subject to communication errors, as well as data-entry errors. In addition, the data entry of the crash reports carried a significant manual processing overhead.

US TECH SOLUTIONS ROLE The architecture involved identifying and exposing web services to receive the crash information from LEA systems and defining a repository for crash reports. Additionally, based on the understanding of the optimized business processes, workflows were created to automate the approval of accident data by appropriate supervisory personnel. Historical crash report data was migrated into SharePoint and “E-Search” capabilities were configured to allow users to search the crash reports by various data elements such as driver name, VIN and accident date. All electronic data was transformed by InfoPath XML to be displayable in a web browser.

CRASH ANALYSIS REPORTING PLATFORM

APPROACH The system was designed to allow the simultaneous transmittal and reception of multiple crash reports sent to the client. As a backup, an alternate manual data entry system was also developed for those LEAs not currently able to send crash data electronically.

BENEFITS The State was able to automate the streamlined processing of crash reports for 135 internal users, yielding significant cost and quality benefits. There was a 90% reduction in the work required to process crash information. Additionally, the time to transmit crash reports from LEA’s to the client was reduced from 45 days to one day.

TECHNOLOGIES

Windows Server 2003 /Microsoft Office Share Point Server 2007/ C#.NET /ASP.NET /ADO.NET

/XML /Altova /Map Force /Oracle

WHY US Tech? USTS was engaged to provide expertise and assist the GDOT in realizing the goals and objectives of the initiative, based on its extensive experience in implementing SOA solutions and our knowledge of the related project life cycle

To optimize their business processes with regard to processing of crash/accident reports.

Back to case study list


Business Need

A global telecom company

PROBLEM A somewhat unique challenge of this implementation was that the solution had to be developed incorporating production data in such a way that the development did not affect the production data, including any requisite configuration changes.

US TECH SOLUTIONS ROLE USTS was engaged to provide expertise in the design of the architecture and implementation of the solution, leveraging our BPO knowledge.

Access Circuit Billing Fed Process Automation

APPROACH Automation of some business processes required integration with legacy systems present in their environment. The solution provided business users with a web interface, while connecting to legacy systems (STARS), which in this case, was a consumer of services.

BENEFITS British Telecom Americas successfully completed this initiative along with USTS and was able to increase revenue and reduce manpower, while simultaneously improving the productivity of the affected workers. The solution dramatically reduced the time spent on identification by data analysts and business analysts, while being flexible enough to manage a growing number of external feed systems. British Telecom Americas was able to identify and optimize their business processes, from which their “service points” were identified.

TECHNOLOGIES Windows Server 2003 /Solaris /VB.Net /ASP.Net /Oracle 9i /Visual Studio 2008 / SQL Developer / TOAD

WHY US Tech? Our expertise in Business Process Management and related methodologies, frameworks and implementation experience were a good fit for this project.

ABOUT BRITISH TELECOM Operating in more than 170 countries, BT is one of the world’s leading providers of communications solutions and services.

To automate the manual processes by which their employees process and reconcile data related to unknown telecom circuits.



Business Need

A global pharmaceutical company

PROBLEM

Incumbent processes were inefficient, and involved redundant forms processing. A major driver for this redundancy was the need to create localized versions of many forms.

US TECH SOLUTIONS ROLE To provide architectural design and implementation services; streamline business processes by delivering a portal environment possessing the flexibility to support a new business process topology.

ENTERPRISE PORTAL

APPROACH To address the business need, client launched a portal initiative to create internet portals for use by various departments. US Tech was engaged by the client based on its expertise in architecting and implementing SOA solutions and our expertise in BPO.

BENEFITS

Through US Tech’s co-sourcing partnership, client was able to service its requirements for a robust portal architecture via the implementation of a flexible Microsoft SharePoint solution, which was designed, developed and integrated with other systems in the environment.

Users of various departments were able to create, publish and categorize various documents and articles to different workspace areas via the intranet portal and achieve effective and efficient intra-departmental communications; eliminating redundant forms and inefficient document processes. Also supported localization for 10 languages in 80 countries.

TECHNOLOGIES

Windows Server 2003/SharePoint Server 2007/C#/ASP. Net/Java/Jquery /SQL Server 2005

WHY US Tech? Through its track record of successful SOA and enterprise portal deployments US Tech has evolved unique frameworks and methodologies that speed the implementation of agile portal architectures.

US Tech’s co-sourcing partnership approach, together with its Microsoft Gold Partner status and track record in Microsoft SharePoint Portal Server deployments also contributed to its selection as a preferred partner.

About Client: A global research-driven pharmaceutical company. The client discovers, develops, manufactures and markets vaccines and medicines.

To streamline sub-optimal processes related to intra-departmental communications through development of a collaborative portal platform



Business Need

A leading marketing solutions provider

It was not always possible for the client to evidence proof of entitlement due to poorly formalized document processes

PROBLEM

Historically, documents related to this processing were stored loosely on servers and CD’s with the associated metadata such as author name, creation time and description, very hard to retrieve. With these systems in place, processing was time consuming, error-prone, inefficient and costly.

DOCUMENT STORAGE AND RETRIEVAL SYSTEM

APPROACH

USTS expertise allowed the client to establish an electronic Proof of Enrollment (POE) Document Storage and Image Retrieval System, based on the EMC Documentum® product suite. • Automated redaction of Content (image and data) received from scanning vendor

• Files are made available for processing via document management workflows, based on their optimized business process.

• The system serves as a hub between various sources of content, including legacy sources such as their AS/400 mainframe.

BENEFITS

Significant process improvements have been observed with the introduction of the new system. The new system’s functionality and scalability provides a global solution for all AG’s domestic and international business units.

TECHNOLOGIES

Java /Brava Server, Jboss, Oracle Database, Apache Tomcat Application Server, Documentum eContent Server with TCS, Documentum Task Space and Administrator, Documentum Business Process Suite, Document Image Services, IBM AS400


US TECH SOLUTIONS ROLE USTS was engaged to provide architectural and implementation expertise, based on our superior SOA implementation and BPO expertise; to streamline and automate the relevant business processes and to create and deploy a system that is flexible enough to support their new business process topology.

WHY USTS?

Our expertise in document management, agile development methodology and Business process management contributed towards selecting us as the preferred vendor for this project.

About Client: Client is the global leader in providing innovative marketing solutions that strengthen customer relationships while driving bottom line revenue


Always within reach

Your next step

No matter where your markets are, we have the reach to meet your business needs with local teams that bring with them a local touch.

Headquarter:

CONTACT DETAILS

More US locations

Florida

US Tech Solutions 8875 Hidden River Parkway, Suite 300 Tampa, FL 33637 ,USA

Main : +1 813 367 2508 Fax : +1 813 971 0180

Boston

US Tech Solutions 271 Waverley Oaks Road, Suite 306 Waltham, MA 02452, USA

Main : +1 781 894 2193 Fax : +1 781 894 2197

Phoenix US Tech Solutions 60 E Rio Salado Pkwy., Suite 900 Tempe , AZ 85281, USA

Main : +1 480 366 5895 Fax : +1 480 366 5801

Chicago

US Tech Solutions One S. Dearborn, Suite 2100 Chicago , IL 60603, USA

Main : +1 312 212 4368 Fax : +1 312 212 4401

One, Exchange Place , Ste 900 Jersey City, NJ 07302 USA www.ustechsolutions.com

Phone +1 201 524 9600 Fax +1 201 524 9601 Email [email protected]

http://www.ustechsolutions.com/

mailto:[email protected]

Documents

USTS Corporate Profile 2011