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1 Version (1) dated 22 th September 2017 In compliance with the Article 4 of the Broker – Dealer Department – as at 22 th September 2017 the authorised bank enacts the following: USER MANUAL For Orders Given through the Application “Kombank Trader” I WEB APPLICATION “Kombank Trader” 1. INTRODUCTORY NOTES This User Manual is intended for the customers of Komercijalna Banka AD Beograd – Broker - Dealer Department, who place their orders for trading at the Belgrade Stock Exchange a.d. and at foreign markets through the Web Application “Kombank Trader”. This Manual regulates the rules and procedures for the use of the application, giving and receiving orders for trading and further handling thereof and it makes an integral part of the Operating Rules of the Broker - Dealer Department of Komercijalna Banka AD Beograd and the Agreement on the Use of the Application for Web Orders through the “Kombank Trader” and accompanying Annexes, as well. 2. GENERAL NOTES Kombank Trader” is created in order to enable Komercijalna Banka a new type and manner of providing securities trading services to its customers. This application will facilitate the Bank’s customers to trade with securities at the Belgrade Stock Exchange and at foreign markets by providing services at a high quality - trading from the armchair to its users. Kombank Trader” is a unique product in its category, a novelty and a big step forward to modern stock exchange business operations. This service is expected to raise the general level of the quality of the Bank's services and to contribute to further improvement of its reputation. Komercijalna Banka as a leader in providing banking services in our country continues to strive for constant innovations taking into account the most diverse needs of its customers. Taking into account technical implementation of the application that is largely executed in the web browser, it has not been anticipated to use “Refresh/Reload” of once downloaded page. 3. APPLICATION ACCESS The application “Kombank Trader” is accessed by opening the page https://trader.kombank.com in some of supported web browsers or over the Bank’s website in the following way: RETAIL OPERATIONS KOMBANK ONLINE KOMBANK TRADER (Figure 1 and Figure 2).

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Version (1) dated 22th September 2017

In compliance with the Article 4 of the Broker – Dealer Department – as at 22th September 2017 the authorised bank enacts the following:

USER MANUAL

For Orders Given through the Application

“Kombank Trader”

I WEB APPLICATION “Kombank Trader”

1. INTRODUCTORY NOTES

This User Manual is intended for the customers of Komercijalna Banka AD Beograd – Broker - Dealer Department, who place their orders for trading at the Belgrade Stock Exchange a.d. and at foreign markets through the Web Application “Kombank Trader”.

This Manual regulates the rules and procedures for the use of the application, giving and receiving orders for trading and further handling thereof and it makes an integral part of the Operating Rules of the Broker - Dealer Department of Komercijalna Banka AD Beograd and the Agreement on the Use of the Application for Web Orders through the “Kombank Trader” and accompanying Annexes, as well.

2. GENERAL NOTES

“Kombank Trader” is created in order to enable Komercijalna Banka a new type and manner of providing securities trading services to its customers. This application will facilitate the Bank’s customers to trade with securities at the Belgrade Stock Exchange and at foreign markets by providing services at a high quality - trading from the armchair to its users.

“Kombank Trader” is a unique product in its category, a novelty and a big step forward to modern stock exchange business operations.

This service is expected to raise the general level of the quality of the Bank's services and to contribute to further improvement of its reputation. Komercijalna Banka as a leader in providing banking services in our country continues to strive for constant innovations taking into account the most diverse needs of its customers.

Taking into account technical implementation of the application that is largely executed in the web browser, it has not been anticipated to use “Refresh/Reload” of once downloaded page.

3. APPLICATION ACCESS

The application “Kombank Trader” is accessed by opening the page https://trader.kombank.com in some of supported

web browsers or over the Bank’s website in the following way: RETAIL OPERATIONS → KOMBANK ONLINE → KOMBANK TRADER (Figure 1 and Figure 2).

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Figure 1: The Bank’s Home Page

After that, a page is opened (Figure 2) where by clicking on the banner Kombank Trader, the work can be continued.

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Figure 2

Press F 11 if you want the application to be displayed on the full screen.

Natural persons access the application in the following way:

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Figure 3: Appearance of the Application Login Page

The home page of the application is opened and the customer’s data are entered; the username is automatically defined (it cannot be changed) and the password can be changed after successful login into the application. In case of wrongly entered identification data, the system will notify the user of an error and requests re-entry. The maximum number of repetitions is three, after which the user account will be blocked.

After proper entry of ID data, the system will automatically generate the OTP code – authorisation number and send it in a text message (SMS) to your mobile phone number. Received authorisation number should be typed in the field One-Time Password (shown in Figure 4).

The Application is also available in the English language (Figure 3). The choice of Serbian or English version of the user

interface is done by clicking the icons in the right upper corner of the frame “Login” (Figure 3).

Also, if the customer has forgotten the password, there is a link (Forgotten Password) at the home page (Figure 3). By clicking this link, a new page will be opened and by entering the username and clicking the button “Change” a new password will be created and sent to the e-mail address which the customer has specified when registering for the use of the application “Kombank Trader”.

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Figure 4: Appearance of the Page for One-Time Password Entry

Corporate customers require an electronic certificate that is obtained according to the procedure for web e-bank of Komercijalna Banka and first the PIN for certificate authorisation is entered. After that, the page for username and password entry is opened for the access to the application Kombank Trader. If everything has been done properly, the application will be accessed.

At the home page of the application, in the right upper corner above the Bank’s logo, there are links for Daily Market Review and Contact Us (Figure 5).

Figure 5

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The click on the link Daily Market Review will open the page on the website of Komercijalna Banka where it is possible to open daily reports on a relevant date (Figure 6). The reports contain market information (money market – interest rates on interbank deposits, LIBOR, EURIBOR, BELIBOR, BEONIA, interest rates of central banks, the prices of gold, silver and oil, the exchange rates, the overview of the situation on global and regional stock exchanges relevant to the previous trading day).

Figure 6: Daily Reviews

The click on the box Contact Us will open the mail box (Figure 7). Use it for quick communication with brokers.

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Figure 7

4. WORK IN THE APPLICATION

After login to the Kombank Trader (Figure 8), the start page contains the following information on the right side: 4.1. ICONS (the part of the application that refers to the Belgrade Stock Exchange) And on the left side 4.2. NAVIGATION WITH OPTIONS: My Securities, Orders Overview, Portfolio, Settings and Foreign Trading

4.1. ICONS

The start page contains the following icons on the right side (Figure 8):

Creating Orders

Pending Orders

Columns

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Control Tables

Figure 8: Start Page Icons

The click on the icon – Creating Orders will open the window for orders– initially, buying order (Figure 9) where the user should select buy or sell option, enter the symbol (it is sufficient to enter two beginning letters to open the dropdown menu with offered symbols of securities; entering the next letter of the symbol will narrow the dropdown menu). The click on the requested symbol will write it down and open the window with the depth of securities and in the order, it is necessary to fill the field “Available Balance” (money or securities). The mask for creating orders can also be accessed by selecting it. IMPORTANT NOTE: Users who have assigned foreign currency accounts for buying securities should take into account the fact that for buying orders the retained amount on these accounts will be 5% out of currently available balance because transactions are executed in RSD and there are possible negative exchange rate differences from the moment of the execution of the transaction and its settlement.

For the order to be entered into the application, it is necessary to fill in the following elements correctly:

• Type of Order (buy or sell)

• Symbol (it is sufficient to enter only two beginning letters or the whole symbol if you know it and from the dropdown menu select the financial instrument you intend to trade with) then,

• Category of Order (standard, stop-limit, pending)

• Special Conditions (Iceberg, FOK, IOC)

• Price conditions (market or limit price) next,

• Time Limit for the Order (daily, until specified day, until recall) afterwards,

• Quantity of Securities (their number) finally,

• Price.

In the filed “Category of Order”, there are the following options:

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1. Standard

2. Stop Limit – By choosing this option, you give an order that will be put into the BELEX system only after the specified price on the stock exchange has been reached; money and securities are reserved immediately after the order has been issued. Assets are released if the user deletes the stop limit order. On the occasion of activation (at the moment the specified price has been reached), this order can be rejected if the user has active orders with which the stop limit order can be potentially matched. The user will not receive a message that the order has been rejected, but the order will be in the overview of rejected orders;

3. Pending – This option is for promptness purposes and/or for the possibility to prepare as many as necessary orders and to activate (send) them at any time convenient to you; money and securities are reserved immediately after the order has been sent. If there are not enough assets (money/securities) at the moment of order activation, the order will be rejected. The order will also be rejected in case of “cross selling” (potential match of your buying and selling orders) at the moment of activation.

“Special Conditions”

These are not compulsory order elements; there is an opportunity to select one of the options:

1. Iceberg order (order with a hidden amount) - The Iceberg order is partly hidden from the market. When entering the order, the total amount of the order and the visible amount of the order have to be specified. The visible amount on the Iceberg order has to be at least 10% of the total amount. The minimum total amount on the Iceberg order when issued is 100 pieces. The Iceberg order can be issued at all market segments and the duration of the order is standard (daily, until the specified day or until its recall) 2. Fill or Kill (FOK) - All or nothing at the moment - Fill or Kill (FOK) is the category of conditions for executing existing standard orders in which, if there are market conditions, orders are implemented in full (the total amount) and immediately after entering into the trading system. If it is not possible to implement the total amount immediately, the order is automatically withdrawn. 3. Immediate or Cancel (IOC) – Orders with this condition are executed either partially or completely upon their entry into the order book and all remaining unrealised amounts are automatically withdrawn. IOC and FOK orders are applied at all segments where continuous trading (both shares and bonds) is used in allowed stages in accordance with the Terms and Conditions of the Belgrade Stock Exchange and according to their duration, they can only be daily.

Figure 9: Special Conditions for Order Implementation .

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The price is entered as an integer when it is traded with shares and in trade orders for bonds, the price is expressed in the index with the value that can contain up to 4 decimal places.

When all necessary data are entered, it is necessary to click the button “Enter”.

If everything is filled in correctly, the overview of entered data will be shown in which the intention to transfer the order can be confirmed. If there are any mistakes, a message will be received to correct or amend incorrect entries. Fees are defined in the application and they can be changed only by authorised persons - system administrators.

In addition to general data related to the customer's ID number, the balance of the monetary account (available balance) will also be displayed. These are currently available assets that represent the limit for placing the orders. If a buying order exceeding the limit is given, the order will be automatically rejected and an appropriate message will be written. With every placed buying order, limited assets are reserved for potential execution of the transaction increased for existing costs. Similarly, the assets will be released if the order has been recalled but only after its entry into the BELEX FIX application and only for the amount of executed recall. This means that if the buying order has been partially realised in the meantime, in the BELEX FIX system, it is possible to cancel only the unrealised amount of shares and for that amount (unrealised amount with the x price), the assets will be released.

Figure 10: Appearance of the Page after the Icon “Creating Orders” Has Been Clicked

By clicking Pending Orders, the window with the table of specified pending orders will be opened containing data about the symbol of securities, the type of order (buy/sell), the quantity, the specified price and the time limit (Figure 11).

The pending order can be deleted by clicking the icon and activated on . After the activation of the order, the assets (money or securities) will be reserved.

When the order has been activated, it can be rejected if the user does not have enough assets (money/securities). In such a case, an adequate message will be displayed and the order will get the status “B”. Rejected orders can also be accessed in the option “ Overview of Orders”. In this case, a notification will not be sent.

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Figure 11 : Pending Orders Window

By clicking the icon Columns, the window with the list of columns (Figure 12) will be opened and it serves for the selection of columns in the table as desired by the user (you will not see the column that has been checked out).

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Figure 12: Choice of Columns

By clicking the icon Control Tables you can create (Figure 13) maximum 5 tables (for example, main table,

bonds, table with securities portfolio ...). By clicking the desired table , you can move from one to the other table (Figure 14).

Figure 13: Creating Control Tables

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Figure 14: Appearance of the Display with 3 Created Tables

GENERAL NOTES FOR ORDERS AT THE BELGRADE STOCK EXCHANGE

Trading orders can be placed under the 24-hour clock system. However, for orders at the prevailing price trading method that are placed after 11:54 a.m. for the current day and for orders at the continuous trading method that are placed after 1:54 p.m. for the current day, there is a possibility that they are not included during the day. In this case, these orders will be automatically transferred for the entry on the next trading day. This can happen due to the existence of a large number of placed orders.

All orders that have been placed on the trading day after 12:00 a.m. at the prevailing price trading method and all orders that have been placed after 2:00 p.m. at the continuous trading method will be automatically transferred for entry according to the sequence of their receipt at the Belgrade Stock Exchange on the next trading day immediately after the orders that have remained for entry from the previous working day (if any).

IMPORTANT NOTE: In accordance with above stated, for buying orders placed at the market price after 11:54 a.m. and/or 1:54 p.m. for the current day (depending on the trading method), reserved assets on assigned monetary accounts for buying will be calculated in the amount of two consecutive maximum price increases relevant to the closing price of the previous day and depending on the market at which the order has been placed (different zones of fluctuations).

You will receive real-time notifications about the status of orders on your e-mail address. The notifications are sent for:

• Order entry (except in case of pending and stop limit orders)

• Activation of stop limit and pending orders

• Order implementation (partial or full)

• Order expiry.

If it has been determined that the order you have placed is contrary to the Article 9 of the Agreement on the Use of the “Kombank Trader” Web Application, you will receive an e-mail message that your order has been rejected for placement and that the application has been blocked for further use. In case of delisting or temporary suspension of trading for certain securities for which you have placed orders, you will also receive an email message that your order has been rejected for placement due to the entry failure into the trading system of the Belgrade Stock Exchange.

4.2. NAVIGATION

By selecting the appropriate navigation options (Figure 9), the user will be able to monitor the table (tables that he has created previously) in real time (option “My Securities”), work with his orders (option “Overview of Orders”), the portfolio (option “Portfolio”), set up his profile (option “Settings”) or choose trading at all major global stock exchanges (option “Foreign Trading”).

4.2.1. MY SECURITIES – MONITORING STOCK EXCHANGE TRADING

After successful login, the page “My Securities” – Main Table created on the basis of securities comprising the BELEX 15 group will open initially and afterwards, the last used table will open after every new login.

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On this page, it will be possible to monitor real-time events on the Belgrade Stock Exchange. For the purpose of performing operations under the Agreement on Mediation in Buying and Selling Securities by means of the application Kombank Trader, the Bank will distribute to users original data of the Belgrade Stock Exchange a.d. immediately after their receipt.

Figure 15: Typical Appearance of the Initial Application Page (After the Addition of Selected Securities)

The user is enabled to create his own list of securities which he wishes to monitor and to create his own control tables by entering the securities symbol in the field Symbol (it is sufficient to enter only the beginning of the symbol as interactive support is provided) and by clicking “Enter” (Figure 15). It is possible to create maximum 5 (five) control tables (Figure 16) for the purpose of more efficient monitoring (for example, Table for Securities on A and B listings, Table for Bonds, Table with Portfolio Securities...).

Figure 16: Adjustment of Control Tables

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From this page (created and selected table), it is possible to see the depth of selected securities, delete securities from several lists, directly go to the notification (alarm) page, give orders for buying and selling of selected securities and see the historical overview (Figure 16):

– Icon for the Depth of the Market

– Setting up Alerts

– Deleting Selected Securities from the List

– Buying Order

– Selling Order

-Historical Overview

Figure 17: Depth of Market Icon

By clicking the icon the window showing the depth of selected securities will be opened. The window can be moved on the display (by holding the grey strip of the header) and also, it is possible to open the depth for several securities by

minimising the window ... (Figure 18). From the window for the depth, it is possible to open buying order or selling

order .

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Figure 18: Depth of Securities

By clicking the icon the window for setting up automatic notifications for selected securities (Figure 19) will be opened. When securities reach specified price at the stock exchange, you will receive SMS and/or e-mail message (depending on the manner of notification you have opted for).

Also, from this window, you will be able to specify buying and selling stop limit order that is automatically activated (sent to the stock exchange) when the specified price has been reached.

IMPORTANT NOTE: This service operates only the first time the limit has been exceeded. After each received SMS/e-mail message, you will have to specify the level of the limit again if you want to receive new notifications.

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Figure 19: Setting up Notifications

By clicking the icon , the user is enabled to inspect historical overview of selected securities (Figures 20 and 21).

Figure 20: Historical Overview

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Figure 21: Example of My Securities Page – Historical Overview AERO

For selected security, a new page will be displayed containing more information – historical overview. It displays the symbols, the table with the price change schedule, the volume, the turnover, the minimum and maximum price and the total supply and demand for all days in the interval left to the user to define. Prices and volumes of trade are shown in graphs (Figure 21).

4.2.2. OVERVIEW OF ORDERS

The option “Overview of Orders” has accompanying sub-options: All Orders, Active Orders, Buying Orders, Selling Orders, Stop-Limit Orders and Pending Orders.

The option “All Orders” displays all orders (Figure 22) in the specified time interval (date from – date to). If in the field “Symbol” you write a specific symbol, you will get all orders under that symbol. The field “Status” enables overview of all orders according to the specified status (received, sent, rejected, recalled, implemented, not implemented and partially implemented). The fields “Date from” and “Date to” specify desired time intervals.

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Figure 22: Overview of Orders – All Orders

The option “Active Orders” shows active (“live”) buying and selling orders as follows: the number of the order, the type of the order, the quantity, the price, the time limit, the date of receipt and its status (Figure 23).

By clicking the icon – Details, the window with details of the order (Figure 24) will be opened and the click on will open the window Info (Figure 25) where the click on “YES” can recall the order (if it is in a corresponding status and if it has not expired).

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Figure 23: Active Orders

Figure 24: Details of Orders

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Figure 25: Information for the Recall of the Order

If confirmed, a message will be received on successfully reported recall of the order. This message is at the same time the confirmation of the receipt of the order.

IMPORTANT NOTE: The order will be recalled only in case the recalled order has not been fully or partially implemented in the meantime during the order check and entry. If the part of the order has been partially implemented, only the amount of securities in the order that has not been implemented will be cancelled, and if the order has been fully implemented in the meantime, this order will not be further entered into the application of the Belgrade Stock Exchange.

The option “Buying Order” displays all buying orders initially and the user is enabled to receive the overview depending on the selected symbol, the status and the selected time interval (Figure 26).

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Figure 26

The same procedure is with options “Selling Orders”, “Stop-Limit Orders” and “Pending Orders”.

The Overview of Stop-Limit Orders includes all entered Stop-Limit Orders (Figure 27).

Figure 27: Stop-Limit Orders

By clicking the icon – Details, the window will be opened with details of the order and by clicking the icon –Delete, the window will be opened with “Info” (Figure 28) where the click on “YES” will delete the order and the assets (money or securities) will be released from reservations.

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Figure 28: Deleting Stop-Limit Orders

The overview “Pending Orders” includes all orders that are pending (Figure 29) with data about the number of orders , securities, the type of order (buying/selling), the quantity, the price, the date of receipt and the status of the order.

By clicking the icon – Details, the window will be opened with details of the order and by clicking the icon – Delete, the window will be opened with “Info” where the click on “YES” will delete the order and the assets (money or securities) will be released from reservations.

By clicking the icon – Activate, you will activate the order (“send” the order) and your assets will be reserved at that moment. The order can be rejected if there are not enough assets or if the order can be matched with your other specified orders in the system (potential “cross”).

Figure 29: Pending Orders

4.2.3. PORTFOLIO

The option “Portfolio” has accompanying sub-options Overview and Virtual Portfolio (Figure 30) and in the right upper

corner, there are options for the export into the xls format “Value of the Portfolio” and “Overview of Selling”. The sub-option Overview shows the table with securities in the user's portfolio on the owner's account where the depositor is Komercijalna Banka AD Beograd. The symbol, the issuer, the quantity, the reserved securities (from given selling orders that have not yet been implemented), the available balance and netting of positions are shown. .

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NOTE: The Bank enables netting of securities at T+0 with the time interval of 30 minutes (netting of securities allows the future owner of securities to sell them before the settlement in the Central Securities Depositary and Clearing House and/or before they are transferred to the owner’s securities account). The Bank will check the balance of securities based on the bills obtained from the market organiser. The terms and conditions for business operations of the market organiser anticipate the cancellation of bills (under special conditions).

Figure 30: Appearance of the Page of the “Portfolio” – Overview

By clicking the icon , the page will be opened with the overview of buying( EUR and RSD) and the market value of the selected security on the date of the last completed trading. Also, there are data about the average price, the breakeven point (the price of shares at which you are at zero, which means that if you sell above that price you will have gains), the value of the potential gains/losses in EUR (at the price on the current day and/or on the last completed trading) and the yield rate for the selected security at the date of the last completed trading (Figure 31).

Figure 31: Value of the Portfolio for Individually Selected Security on a Current Day

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By clicking the icon - Sales Value, the window shown in Figure 32 will be opened. Choose the folder in which you want to download the document in the xls format. The report shows generated gains/losses for securities that you have sold (and which you have traded with through the broker of Komercijalna Banka).

Figure 32: The Value of Sales

The total value of the portfolio and generated gains/losses will be obtained by clicking the box Portfolio Value

The sub-option “Virtual Portfolio” (Figure 33) enables the user to register all securities traded at the Belgrade Stock Exchange with the other depositary and to examine the value of that portfolio on the current date (the last trading day).

Figure 33

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The click on the box “New Transaction” will open the window “Virtual Portfolio – Transaction Details” where you write down required elements: the symbol, the date of purchase, the quantity of securities, the price of securities, other expenses = (brokerage fee + stock exchange fees + central securities depositary fees) and in the description of the transaction you can write any text that you wish (Figure 34).

After the click on the box “Save”, the transaction will be written down in the virtual portfolio. By clicking the icon –

Transaction Details, the window with details will be opened. By clicking the icon – you will delete transactions (in case you have sold securities in the meantime).

Figure 34: Virtual Portfolio – Transaction Details

The click on the box “Portfolio Value” ( ) will open the window in which you can chose where to record the current virtual portfolio (Figure 35).

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Figure 35

4.2.4. SETTINGS

The option “Settings” will allow you to change your password and to set parameters for notifications (Figure 36).

The sub-option Notifications will allow the user to change initially set notification parameters: the e-mail address and the telephone number where he wants to receive SMS messages.

The telephone number cannot be freely chosen but, according to the rules in the contract with mobile phone operators, it has to be the one of those numbers which the user has specified as the number that he wants to use when he has signed the agreement allowing him to work in the application.

The sub-option Password Change will serve to change the secret password which you use to login in order to work in the application.

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Figure 36: Settings - Notifications and Password Change

4.2.5. FOREIGN TRADING

This is the part of the application that is intended for trading on all major global stock exchanges. The functionalities are almost the same as on the Belgrade Stock Exchange with differences that are reflected in the presentation of data and the types of available orders depending on the selected foreign partner and the trading rules on each stock exchange separately. The appearance of the initial display:

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Figure 37

The options All Orders, Active Orders, Buying Orders, Selling Orders and Pending Orders have already been explained

in the part Overview of Orders (4.2.2.) that refers to the Belgrade Stock Exchange and do not differ functionally. The option Portfolio contains the amount of traded securities and the stock exchange where trading is carried out, the available balance of securities, the netting position and the reserved amount of securities. From the Portfolio, it is possible to specify

new buying or selling orders that will automatically select the stock exchange at which the securities have been traded (Figure 38).

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Figure 38

The option Monetary Assets gives the overview of available and reserved assets stated in each individual currency. The presentation of this data can be done in three ways: by clicking the option itself, by clicking the order next to the

selected symbol (Figure 39) or by clicking the icon (Figure 40).

Figure 39

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Figure 40

NOTE: Trading can also be done if you do not have the currency for trading on the selected stock exchange in the available balance. In this case, the application will automatically calculate the existing balance of available assets at previously specified conversion order and if you have the coverage, the order will be forwarded to the stock exchange.

By clicking the icon – Creating Orders, you will get the following display:

Figure 41

Initially, the buying order will be opened the first and the market – stock exchange at which we would like to trade will be selected from dropdown menu. The symbol – securities with which we want to trade with (it is sufficient to enter the first

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two letter in order to open the dropdown menu with offered symbols of securities and entering the next letter of the symbol will narrow the choice) will be chosen. Then, you select the type of the order, the time limit of the order and finally the amount and the price. After that, the click on “Enter” will show checks and prompt for the confirmation of the order. If we agree with the entered order, the click on “Confirm” will send the order to the stock exchange (Figure 42).

Figure 42

IMPORTANT NOTES FOR FOREIGN TRADING: In some cases, trading on foreign stock exchanges differs from trading on the Belgrade Stock Exchange and this depends on regulations applied in each particular market. For example, there are cases where some stock exchanges allow orders with two or three decimal places, in some even four, and sometimes, the last decimal can only be 0 or 5. Sometimes, it is required to trade with certain securities in lots (for example, the quantity of 100) and occasionally trading with certain securities has to have a minimum value. At the LSE (London Stock Exchange), you cannot enter an order that is less than GBP 100 (general rule) but, there are also securities where this amount is much larger. Also at the LSE, prices are expressed in GBP Penny (in the vast majority of cases and some prices are expressed only in GBP). However, be sure to enter prices in GBP in the application. Also, at the LSE, certain securities are traded in both USD and EUR. So, additional care is required when entering orders. Information in which currency certain securities are traded can be seen by entering the symbol and the market, for example, at www.google finance where the quoted price in GBP Penny has the symbol GBX. There are no zones of daily price fluctuations so, if you have entered an order with some unrealistic price, it will be rejected. At certain markets, there are additional transaction costs in the form of taxes and fees. So, it is recommended to find out about additional costs on the stock exchange at which you want to trade before you start trading. It is also necessary to pay attention to non-trading days at stock exchanges on which you want to trade because in this case your orders will be pending and will not be realised until opening of the market. After each completed or not completed transaction, you will receive email notification as to whether the order has been realised or not. On this occasion, we are going to explain some of the most common messages that you can get when the order has been rejected:

1. [0] – 65 and 169: Order size too small – Increase the amount of securities; 2. [1] - 52: Unknown instrument – contact [email protected]; 3. [1] - 97: Order exceeds aggressive tolerance – the fluctuation zone has been exceeded;

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4. [1] - 43: On wrong side of market – if you give stop selling order, the order will be accepted if you enter the price BELOW the last price. For example, if the current price is 70, stop selling order at the price below 70 will be accepted. If you give stop buying order, it is necessary to enter the price ABOVE the last price;

5. [1] - 79: Price not in tick size – the last decimal should be changed to be either 0 or 5.

If you cannot find securities you want to trade with, we kindly ask you to contact us at the address: [email protected]. The brokers will answer in the shortest possible time period during business hours of the Broker-Dealer Department.

5. FINAL NOTES

General functionalities of the application are visible on each page of the application and they can be used on each of these pages. They are located in the right upper corner of the page and they are shown in the illustration in the Figure 43.

Figure 43: Options for Logout and Assistance in the Application

The correct termination of the work in the application will be achieved by clicking on the link “Logout”. In this case, the system will automatically logout the user and terminate his session on the server. As this way prevents any abuse in case the user remains logged in to the system and has moved away from the computer, this is the recommended method of terminating the work in the application. The link “Logout” is located in the right upper corner next to the customer’s name that is currently logged in.

The Broker Dealer Department reserves the right to refuse the entry of the order into the trading system of the Belgrade Stock Exchange in accordance with the Article 9 of the Agreement on the Use of the Application.

The application “Kombank Trader” is constantly developing, improving and providing the wide range of possibilities to its users in a simple and easily accessible way. All the novelties that have been included in the production will be notified to you by an email from the address [email protected] and they will be shown at the Bank’s website www.kombank.com.

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II APPLICATION „Kombank Trader - Mobile“– Android OS

1. PREPARATIONS FOR THE WORK

1.1. Downloading the Application

The Application is located on Android Google Play where in the search box you enter Kombank Trader or you can access the application by direct click on the link https://play.google.com/store/apps/details?id=com.kombank.mtrader

1.2. Activation of the Application

To work in the application, you login with the username and password and after a few seconds, you will receive by SMS the authorization number - one-time password (Figures 1 and 2).

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Figure 1 Figure 2 In case of wrong entry of identification data, the application will notify the user about the error and request the

entry repeat.

2. WORK IN THE APPLICATION

After correct login, the home page will open – The main page that has been created on the basis of securities comprising the group BELEX 15 or other table that you have created in the web application and visited the last time (Figure 3).

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Figure 3 Figure 4

At the bottom of the home page, there is a horizontal menu with main options:

− – Homepage

− – Orders

− – Portfolio

− – Settings

By dragging the display edge from the left to the right, you will get the menu in the form shown in Figure 4. In this form, the menu contains additional functions in addition to main options such as: Contact Us, Rate Us, Terms and Conditions of Use, Support and Exit. Navigation within the application is simple and it is done: by touching the icon of the selected option, by dragging the display from the right to the left (scrolling), by touching one of the offered sub-options in the option itself and by using the button “back” on your telephone. In the right upper corner of the display, the selected pages always have additional options: add, search, refresh. Long touch on the symbol, icon and the like will enable opening of new options.

2.1. Homepage

In addition to the BELEX 15, the homepage will also have other tables that you have created in the web application Kombank Trader (http://www.kombank.com/pdf/uputstvo_trader.pdf, Item 4.1.1. – My Securities), as shown in Figures 5 and 6.

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Figure 5 Figure 6

On this page, you can add up new securities (by touching the icon – Figure 7) or delete selected securities (by means of long touch on the selected security that will open the window with possible options – Figure 8).

Figure 7 Figure 8

Also, the short touch on the selected security will give details of this security and the diagram (the price and the volume of trade in the selected period) as shown in Figure 9.

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Figure 9

2.2. Orders

- Orders in the horizontal menu give the overview of orders with fragments (sections): All Orders, Active Orders, Buying, Selling, Stop Limit and Pending Orders. You can move to the desired group of orders by dragging the display from the right to the left (Figures 10 and 11).

Figure 10 Figure 11

The icon enables the addition of a new order where you write down the symbol by yourselfe (that is, the first three letters after which the application itself offers securities) and check the buying or selling order

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(Figures 12 and 13). In this window you also opt for other elements of the order: the Category of Order (standard, limit or pending, the price (limit or market), the duration of the order (daily, until specified date or until recall) and you write down the quantity and the price.

After you have written down the security, the icon – Depth of the Market will show up (Figure 14).

Figure 12 Figure 13

Figure 14

The icon – enables searching the order (Figure 15).

The icon – enables refreshing of the page because it is not automatic. The automatic page refresh implies additional costs for the user. Therefore, we have opted for this type of refreshing in the application.

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Figure 15

2.3. Portfolio

This option enables the presentation of the table with securities in the user's portfolio on the owner's account where the depositor is Komercijalna Banka AD Beograd. The symbol, the issuer, the quantity, the reserved securities (from given selling orders that have not yet been implemented), the available balance and netting of positions are shown (Figure 16). From this page, it is possible to place orders - by long touch on the selected security (Figure 17). In addition to placing buying and selling orders, you can set notifications (alarms) – setting of automatic notification for selected securities (Figure 18). When securities reach specified price at the stock exchange, you will receive SMS and/or e-mail message (depending on the way of notification you have selected).

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Figure 16 Figure 17

Figure 18

2.4. The Option “Settings” (Figure 19) enables language choice (Serbian or English) and the choice of notifications

(whether you want or you do not want an option to receive notifications).

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Figure 19 NOTE “Kombank Trader – Mobile” is “in house” application for securities trading intended for telephones and tablets based on the android platform. This is the first such platform that has appeared at the market of the Republic of Serbia.