USER FLDFU V2 x MNL-000071-X03 · application and the firmware run on the target printer board communicate via USB, and comply with the DFU 1.1 specification. Refer to the USB Device

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FutureLogic, Inc. 425 East Colorado Street Suite 100 Glendale, CA 91205 USA Phone 818.244.4700 Fax 818.244.4764 www.futurelogic-inc.com [email protected]

User Guide

FLDFU Utility v2.x (for GEN3 Evolution®; GEN2 Universal™ Mark II; GEN2 Universal™; ONYX™ printers)

2012 – 2014 FutureLogic, Incorporated. All Rights Reserved.

TCL Printer Language 1991 – 2014 FutureLogic, Incorporated. All Rights Reserved. This work is registered with the United States Copyright Office. TCL Printer Language is a proprietary, copyrighted language developed by FutureLogic, Incorporated for exclusive use with its printer, hardware, and software products.

FLDFU application 2007 – 2014 FutureLogic, Incorporated. All Rights Reserved.

GEN3, Evolution, GEN2 Universal, ONYX, Eclipse, TableXchange, FutureLogic Exchange and FutureLogic are either trademarks or registered trademarks of FutureLogic, Incorporated in the United States and/or other countries. Additional trademarks and intellectual property rights are listed on www.futurelogic-inc.com.

The KBM printer series are printer models of FutureLogic, Incorporated.

All other trademarks and products or brand names mentioned herein are the property of their respective owners.

This document contains Proprietary and Confidential information and its contents are covered by Non-Disclosure Agreement.

This document describes product functions and technology that may not be available in a particular gaming jurisdiction, and would therefore not be available for sale and not approved for use at this time. Please contact your local sales representative for information concerning what features are available in your jurisdiction.

This manual, as well as any software described in it, is furnished under license and may be used or copied only in accordance with the terms of such license. The content of this manual including technical information is disclosed and furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by FutureLogic, Incorporated. FutureLogic, Incorporated assumes no responsibility or liability for any errors or inaccuracies that may appear in this manual and/or software. No grant of license or use rights of any such information is made by publication or distribution of this manual.

Except as permitted by such license, no part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of FutureLogic, Incorporated.

The information in this manual and/or software described is distributed on an “As Is” basis, without warranty. While every precaution has been taken in the preparation of this book and/or software, FutureLogic, Incorporated shall not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions and/or information contained in this manual or by the computer software and/or hardware products described in it.

FUTURELOGIC, INCORPORATED (“FUTURELOGIC”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE FUTURELOGIC SOFTWARE. FUTURELOGIC DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE FUTURELOGIC SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE FUTURELOGIC SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL FUTURELOGIC, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE FUTURELOGIC SOFTWARE EVEN IF FUTURELOGIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

These specifications are subject to change without notice and may not completely and correctly document the operation of this product.

08/05/2014 MNL-000071 REV.03

FLDFU Utility v2.x User Guide

(for GEN3 Evolution®; GEN2 Universal™ Mark II; GEN2 Universal™; ONYX™ printers)

2012 – 2014 FutureLogic, Incorporated. All Rights Reserved. MNL Page i 08/05/2014 MNL-000071 REV.X03

Table of Contents

1 Guide Overview ........................................................................................................ 1 Introduction ............................................................................................................................................. 1 Intended Audience .................................................................................................................................. 1 Applicability ............................................................................................................................................. 1 Document Conventions ........................................................................................................................... 1

2 Product Overview ..................................................................................................... 2 Introduction ............................................................................................................................................. 2 FLDFU Software Changes ...................................................................................................................... 2 FutureLogic Product IDs ......................................................................................................................... 2 Technical Support ................................................................................................................................... 2

3 Download – Overview .............................................................................................. 3 Introduction ............................................................................................................................................. 3 Hardware Requirements ......................................................................................................................... 3 Software Requirements ........................................................................................................................... 3 Download Process Overview .................................................................................................................. 3 Printer and Cable Connections ............................................................................................................... 4

GEN3 Evolution Cable Connections (Out of Game) ........................................................................ 4 GEN2 Universal Mark II Cable Connections (Out of Game) ............................................................ 5 GEN2 Universal Cable Connections (Out of Game) ........................................................................ 6 ONYX Cable Connections (Out of Game) ........................................................................................ 7

4 FLDFU Software Installation ................................................................................... 8 Introduction ............................................................................................................................................. 8 Remove Previous Version ....................................................................................................................... 8 Install the FLDFU Application.................................................................................................................. 9

5 FLDFU Device Driver Installation .......................................................................... 11 Introduction ........................................................................................................................................... 11 Install Device Driver .............................................................................................................................. 11

6 FLDFU Application Usage ..................................................................................... 13 Introduction ........................................................................................................................................... 13 GEN3 Evolution Printers – Specific Notes ............................................................................................ 13

Erase User Settings ........................................................................................................................ 13 ONYX Printers – Specific Notes ........................................................................................................... 13

Erase User Settings ........................................................................................................................ 13 GEN2 Universal Mark II Printers – Specific Notes ................................................................................ 13

Erase User Settings ........................................................................................................................ 13 GEN2 Universal Printers – Specific Notes ............................................................................................ 13

Download Application Only ............................................................................................................. 13 Upgrade Key and USB Side Port ................................................................................................... 14

TableXchange Device – Specific Notes ................................................................................................ 14 Full Upgrade .......................................................................................................................................... 14 First Time Connection: GEN2 Universal Printer with GDS/HID Firmware ............................................ 16

Appendix A Troubleshooting ................................................................................. 19



2012 – 2014 FutureLogic, Incorporated. All Rights Reserved. MNL Page ii 08/05/2014 MNL-000071 REV.X03

Appendix B FLDFU Modes ...................................................................................... 22 Introduction ........................................................................................................................................... 22 CDC Mode............................................................................................................................................. 22 GDS/HID Mode ..................................................................................................................................... 23 SPC Mode ............................................................................................................................................. 24 Netplex Mode ........................................................................................................................................ 24 BSP/Boot Mode ..................................................................................................................................... 25 DFU Mode ............................................................................................................................................. 26

Appendix C Configuration Ticket ........................................................................... 27 Index .......................................................................................................................... 28

List of Figures Figure 3-1 GEN3 Evolution – Cable Connections ................................................................................ 4 Figure 3-2 GEN2 Universal Mark II – Cable Connections .................................................................... 5 Figure 3-3 GEN2 Universal – Cable Connections ................................................................................ 6 Figure 3-4 GEN2 Universal – Upgrade Key and USB Cable Connections ........................................... 6 Figure 3-5 ONYX – Cable Connections ................................................................................................ 7 Figure 4-1 InstallShield Wizard – Program Maintenance ..................................................................... 8 Figure 4-2 InstallShield Wizard – Remove the Program ....................................................................... 8 Figure 4-3 InstallShield Wizard – Completed ....................................................................................... 9 Figure 4-4 InstallShield Wizard for FLDFU ........................................................................................... 9 Figure 4-5 InstallShield Wizard – Ready to Install .............................................................................. 10 Figure 4-6 InstallShield Wizard – Completed ..................................................................................... 10 Figure 5-1 Control Panel – Device Manager Example ....................................................................... 11 Figure 5-2 Update Driver Software Window ....................................................................................... 12 Figure 5-3 Device Manager – Successful Printer DFU Driver Install .................................................. 12 Figure 6-1 FLDFU Main Window ........................................................................................................ 14 Figure 6-2 Firmware Upgrade Window ............................................................................................... 15 Figure 6-3 FLDFU Main Window – Progress Area ............................................................................. 15 Figure 6-4 FLDFU Main Window – Status Area ................................................................................. 16 Figure 6-5 Update Driver Software Window ....................................................................................... 16 Figure 6-6 Browse For Driver Software Window ................................................................................ 17 Figure 6-7 Select The Device Driver Window ..................................................................................... 17 Figure 6-8 Successful Driver Update Window .................................................................................... 18 Figure 6-9 Computer Management Window ....................................................................................... 18

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2012 – 2014 FutureLogic, Incorporated. All Rights Reserved. MNL Page 2 08/05/2014 MNL-000071 REV.X03

2 Product Overview Introduction This manual describes the FLDFU application for use with the GEN3 Evolution®, GEN2 Universal™ Mark II, GEN2 Universal™ and ONYX™ printers.

The FLDFU application runs on computers with Windows® 7 (32-bit or 64-bit), or Windows XP. The FLDFU application and the firmware run on the target printer board communicate via USB, and comply with the DFU 1.1 specification. Refer to the USB Device Firmware Upgrade Specification, Revision 1.1 Aug. 2004 from usb.org for more information on the specifics of the DFU process.

Note for TableXchange® device: FutureLogic recommends using the TableX Host Utility instead of FLDFU. Please contact your FutureLogic technical representative.

FLDFU Software Changes Version 2.2.8 supports the GEN2 Universal Mark II printer.

Additionally, the FLDFU application supports the following:

DFU and SHA firmware

DFU 1.1 and IGT SPC Feature 108 downloads

Product IDs for GEN3 Evolution, GEN2 Universal Mark II, GEN2 Universal, and ONYX printers

Download and Upload capabilities as specified in the DFU 1.1 specification

(For GEN3 Evolution and ONYX printers) Uses the Vendor device class when the target is running in BSP or Boot mode (No device driver should be installed for the Vendor class portion of the device). All components of a new firmware image download in a single firmware bundle. This means that the BSP, Application, SLF, and fonts are all built into one DFU bundle, which is sent down to the printer and stored in Flash via a volume manager (the internal operations of this are transparent to the user).

FutureLogic Product IDs

Printer Product Product ID Base

SPC Class

GDS HID Class

DFU Class

PDC Class

CDC Class

BSP Vendor Class *

GEN2 Universal 02 0x0202 0x0203 0x0204 0x0206 xx xx

GEN2 Universal Mark II

GEN3 Evolution 03 0x0301 0x0303 0x0304 0x0306 0x0307 0x0308

Eclipse™ ** 04 0x0401 0x0403 0x0404 0x0406 0x0407 0x0408

ONYX *** 05 0x0501 0x0503 0x0504 0x0506 0x0507 0x0508

-- 06 0x0601 0x0603 0x0604 0x0606 0x0607 0x0608

xx = not used

* = Provides support for DFU access when in BSP/Boot level execution; does not have a USB driver.

** = For Eclipse printers, use version 1.00 of the FLDFU application.

*** KBM60-2 printers use the same ID as ONYX. Refer to the KBM60-2 Developers Manual.

Technical Support For technical support, send an email to [email protected].




3 Download – Overview Introduction This chapter describes the download hardware and software requirements, and hardware connections.

Hardware Requirements Component Description P/N

Printer GEN3 Evolution, GEN2 Universal Mark II, GEN2 Universal,

or ONYX

Varying

Power Supply Required if the printer is out of the game 350-00031-102

Evaluation Cable Required if the printer is out of the game 150-00013-100

Upgrade Key Required for GEN2 Universal only 100-00368-102

Computer Running Windows XP or Windows 7 (32-bit or 64-bit) Customer-supplied

USB Cable Required for GEN2 Universal and ONXY. Connects to Side Port Customer-supplied

USB Hub (Recommended) For maximum operability use a USB hub between the printer and the computer (host).

Customer-supplied

Software Requirements Download the following from the FutureLogic Exchange™ secured area of our web site (www.futurelogic-inc.com). For access, submit your request to [email protected].

Firmware Version. If you need a firmware version, contact the OEM or use our Firmware Request form available at http://www.futurelogic-inc.com/support/firmwarerequest/.

FLDFU v2.x or newer. The software and printer driver for use with the USB port of the printer.

Download Process Overview Step # Description Occurrence

1 Connect the hardware. See Printer and Cable Connections on page 3.

Each Time

2 Install the FLDFU software. See Chapter 4. First Time Only

3 Load the printer driver. See Chapter 5. First Time Only

4 Launch the FLDFU application. See Chapter 7. Each Time

5 Download the firmware. See page 14. Each Time

6 Close/Exit the FLDFU application. When done with all printers.

7 Cycle power to the printer. Each Time

8 Print a Configuration Ticket. Press and hold the FEED button while powering up the printer. Continue to hold the FEED button until the ticket starts to print, then release. See Appendix C for details on the Configuration Ticket.

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6 FLDFU Application Usage Introduction This chapter provides details on using the FLDFU application in Simple Mode for firmware downloads.

GEN3 Evolution Printers – Specific Notes

Erase User Settings When the Erase User Settings option is checked (enabled) for GEN3 Evolution firmware updates, extra steps are required to perform this erase. The flashing green light in the tool indicates activity, and stops flashing when the upgrade process has completed.

Note the following:

1. Select this setting only in going from a GEN3 CB1.x firmware to another GEN3 CB1.x firmware.

2. NEVER select this setting if a GEN3 CB2.x firmware is involved with the firmware operation.

Do NOT select Erase User Setting when going from a GEN3 CB 1.x (Code Base 1.x) to a GEN3 CB 2.x.

Do NOT select the Erase User Setting option when going from a GEN3 CB 2.x (Code Base 2.x) to a GEN3 CB 1.x.

ONYX Printers – Specific Notes

Erase User Settings When the Erase User Settings option is checked (enabled) for ONYX firmware updates, extra steps are required to perform this erase. The flashing green light in the tool indicates activity, and stops flashing when the upgrade process has completed.

In general, if upgrading a different version of the same firmware, enabling this option is not necessary.

GEN2 Universal Mark II Printers – Specific Notes

Erase User Settings When the Erase User Settings option is checked (enabled) for GEN2 Universal Mark II firmware updates, extra steps are required to perform this erase. The flashing green light in the tool indicates activity, and stops flashing when the upgrade process has completed.

In general, if upgrading a different version of the same firmware, enabling this option is not necessary.

GEN2 Universal Printers – Specific Notes

Download Application Only Note:

The Download Application Only function is only applicable to GEN2 Universal™ printers.

The GEN2 Universal printers also support separately downloading the Application, BSP and boot code.

With the Download Application Only function, the FLDFU application downloads only the Application without automatically upgrading the printer BSP. If the printer is running a version of the BSP that will not allow the Application upgrade, the FLDFU application will show an error message prompting to update Boot and BSP code using Full Upgrade (see page 14 for instructions).

See also First Time Connection: GEN2 Universal Printer with GDS/HID Firmware on page 16.

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Appendix A Troubleshooting

Issue Showing With

Printer Description/Work Around

(Windows XP) Manual loading of drivers.

GEN2 Universal

GEN3 Evolution

Newer operating systems such as Windows 7 use “pnputil” to pre-install the driver package one time; then plugging in new printers of the same model will not require administrator intervention.

Because Windows XP does not have the PNP Utility, it requires the manual installation of the driver every time it detects a device or port change.

Also, if you have the USB HUB between the computer and the printer, Windows XP will treat the USB HUB as a new USB connectivity and will ask you to install a driver again.

See Chapter 5.

(Windows XP) Repeat loading of drivers when switching USB ports or when there is a different printer firmware communication protocol.

GEN2 Universal

GEN3 Evolution

FutureLogic printers support different communication protocols that are controlled by different firmware applications; for example, DFU, PDC, CDC, GDS/HID, and SPC USB. Each protocol has its own Product ID. Since Windows XP manually associates the driver for different Product IDs, if the printer has a new application that has a different protocol loaded, the Found New Hardware wizard will pop up to prompt for installation of the particular driver.

However, if the USB port already went through the driver installation for this specific driver, Windows XP will associate the driver without again prompting for installation of the driver.

See Chapter 5.

New devices found. All The printer supports different communication protocols: DFU, PDC, CDC, GDS/HID, SPC USB. Windows associates a driver for each protocol.

The firmware upgrade uses at least 2 protocols. The firmware upgrade also uses more protocols if there is a change in the firmware type.

See Chapter 5.

(Windows 7) FLDFU application shuts down unexpectedly with Windows exception.

GEN2 Universal

GEN3 Evolution

Old DFU drivers may conflict with the new drivers.

Use Add/Remove Programs to remove the old versions and associated drivers for FLDFU (for example, FLDFU v.1.1). Restart the computer.

See Chapter 4.




Issue Showing With


Printer appears as two devices in Device Manager. (CDC)

GEN3 Evolution

The GEN3 Evolution RS232 application uses the composite device with two interfaces:

DFU run time, to support the DFU communication for the firmware upgrade purpose; and

CDC interface does not require installation. The CDC interface is not needed for normal operation so you can ignore the driver’s installation for this interface. In Windows XP, cancel the Found New Hardware wizard.

Error when converting from SPC protocol to DFU.

GEN3 Evolution

A first-time download may time out depending on the time taken to install the drivers.

Close the application and restart the printer.

Printer fails to restart while loading BSP SPC bundle.

GEN3 Evolution

When downloading BSP SPC firmware, the device will not automatically reset.

As a work around: Power cycle the printer. The printer should come back up in BSP mode.

Cannot update if printer currently has “older” IGT firmware.

If attempting to update without first using the IGT tool, the printer will lock up.

GEN2 Universal

If the printer has either legacy SPC or Netplex (GUUXXXX4XX/502 or GUNXXXXX2X respectively), the USB communication is out-of-sync which will cause the FLDFU to not recognize the printer and interrupt the Full Upgrade procedure.

As a work around, upgrade the printer to the latest Netplex GUNXXXX503 or above using the IGT downloader first before the Full Upgrade process:

1. Launch the IGT downloader.

2. Click Start Download.

3. Select GUNXXXX503 (where XXXX is any version that IGT has approved for example GUN0010503).

4. Wait for the download to complete.

5. Close the IGT downloader.

6. Launch the FLDFU; continue with the upgrade process.

Occasionally cannot complete the download (presumably needs updated BSP but won’t update automatically).

Or FLDFU application times out when updating old Netplex SHA to DFU.

GEN2 Universal

This may be caused by the FLDFU application and the printer with older application firmware being out-of-sync.

To resolve this:

1. Close the running FLDFU application.

2. Power cycle the printer.

3. Launch FLDFU and restart download.

(Windows 7) OS cannot recognize the printer when there is the GDS/HID application loaded in the printer.

GEN2 Universal

See First Time Connection: GEN2 Universal Printer with GDS/HID Firmware on page 16.




Issue Showing With


Error message when downloading firmware to printer with old BSP.

GEN2 Universal

When performing a Full Download on a printer with the old BSP, the FLDFU will hang right after it updates the Boot and BSP and will eventually abort the download. This may be the result of an out-of-sync between FLDFU and the printer.

As a work around, click Download Application Only when the download hangs after boot and BSP update. This will resume the download and update the application FW once the Boot and BSP update process is done.

Error message when downloading DFU firmware while in SPC mode when it is first connected to computer.

GEN2 Universal

When downloading on a computer (host) that has never downloaded before, FLDFU will sometimes time out on the first download, eventually displaying an error message indicating a time out.

As a work around:

1. Click OK on any error message.

2. Close and reopen the FLDFU application.

3. Power cycle the printer; wait for the printer to be listed on the FLDFU application.

4. Restart the download.

Note:

The ONYX printer may experience some of the same issues as a GEN3 Evolution printer.

AIT

T

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2012 – 2014

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L Page 26 08MNL-000071 R

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/05/2014 REV.X03

wer-up

are ID is




Appendix C Configuration Ticket The Configuration Ticket contains information similar to the following:

Figure C-1 Sample Configuration Ticket

Model: PSA-66 USB REV A Firmware: GXX0000000 2012-06-05 COMMUNICATION Interface: USB 2.0 Full Speed PRINT CONTROL Darkness Control: +0.0 Black Bar Index: Enabled Print On Demand: Disabled Auto Sleep Timer: Off SYSTEM RESOURCES FLASH -Used: 000000 -Free: 065536 LIBRARY INVENTORY Templates: 0,1,2,3,4,5,6,7,8,9,A,B,z,x Fonts: 1,2,3,4,5,7,8,9

Model number

System communicationssetup

Print Control Parameters

Amount of memory available for user-defined font and graphics storage is indicated by the “Free” resources.

Resident ticket template package version

Firmware version

List of templates andfonts available in the

printer by TCL™page mode




Index

B

BSP/Boot Mode, 25

C

CDC Mode, 22 Configuration Ticket, 27

D

DFU Mode, 26

F Firmware, download process, 3 FLDFU

device driver install, 11 download application only, 13 download process, 3 full upgrade, 14 hardware requirements, 3 install, 9 modes, 22 printer and cable connections, 4 remove previous version, 8 software changes, 2 software requirements, 3

FutureLogic product IDs, 2

G

GDS/HID Mode, 23 GEN2 Universal

cable connections, 6

download application only, 13 first time connection, 16 product ID, 2 upgrade key, 6

GEN2 Universal Mark II cable connections, 5 erase user settings, 13 product ID, 2

GEN3 Evolution cable connections, 4 erase user settings, 13 product ID, 2

N

Netplex Mode, 24

O

ONYX cable connections, 7 erase user settings, 13 product ID, 2 troubleshooting, 21

S SPC Mode, 24

T technical support, 2 troubleshooting, 19

FutureLogic, Inc. 425 East Colorado Street Suite 100 Glendale, CA 91205 USA Phone 818.244.4700 Fax 818.244.4764 www.futurelogic-inc.com [email protected]

Documents

USER FLDFU V2 x MNL-000071-X03 · application and the firmware run on the target printer board communicate via USB, and comply with the DFU 1.1 specification. Refer to the USB Device