U.S. Import Requirements Guide for International Suppliersmyratelinx.com/file_upload/clientdocs/invacare/... · 12/18/2013 · 4. Supplier contacts the appropriate forwarder to book

Rev 12/2013

Modified 12/18/2013

U.S. Import Requirements Guide for International Suppliers

Shipping

Documentation

Processes

Compliance

Communication

Customs

Invacare Corporation One Invacare Way Elyria, OH 44036 USA 440-329-6000 www.invacare.com

This guide contains confidential and propriety information of Invacare Corp. Dissemination to parties outside your company is strictly prohibited.

Invacare Import Requirements Guide

Confidential and proprietary information of Invacare Corporation. Effective Date: 12/2013

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Table of Contents

I. Introduction Page

A. Purpose.…………………………………………………. 2 B. Using the Guide.………………………………………… 3

C. General Compliance Requirements…………….……. 3 D. Responsibility for the Guide.…………………………… 4

II. The Import Process – How it works

A. Overview.………………………………………………… 5

B. Key Steps……………………………………………….. 5

III. Information and Document Requirements – What we need

A. Overview .……………………………………………….. 7 B. Commercial Invoice Requirements.…………………… 8 C. Packing List Requirements.……………………………. 11

D. Packaging Requirements.………………………………. 13

E. Shipment Booking Requirements.………………………. 15

F. ISF Requirements.………………………………………… 20

IV. Exhibits

A. Shipper’s Letter of Instruction……………………………….. 21

V. Communication

A. Who to contact / website references……………………….. 22



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I. Introduction

A. Purpose

The sole purpose of this Guide is to define and explain the documents and information we need from our overseas suppliers in order 1) to book a shipment with our forwarders; and 2) to clear it through US Customs. Our import supply chain literally starts with you. As an Invacare Supplier, we rely on you for the efficient flow of products, processes and communication between our companies. The better we work together, the more productive and profitable we will all be. However, when our requirements are not met, costly errors and delays occur that result in slower inventory turns, poor service and customer dissatisfaction. Therefore, we see the keys to our successful partnership as:

The timely, efficient flow of product from your facilities to ours.

Error-free processes and transactions … and prompt resolution if errors do occur.

Honest, open communication and accurate information between our teams.

A can-do, ‘no hassles-no excuses’ service approach.

A full understanding and compliance with all our import requirements. We realize that a successful partnership also depends on how closely we cooperate and how effectively we communicate our requirements to you. That is why we developed this Guide. We hope that the quality and usefulness of this Guide will match the effort and commitment that went into its development. The requirements described here will result in efficient business processes, high productivity, superior service and excellent customer satisfaction. We look forward to a positive working relationship with you.

The Invacare International Logistics Team



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B. Using the Guide

We realize that you receive supplier guides from many of your customers. As suppliers ourselves, we also realize that these guides sometimes can be too detailed and difficult to use. In the interest of our partnership, we have put significant effort into making this Guide as simple and easy to use as possible. We made every effort to design the type of guide we would like to see if we were in your place. And we tried to present the detailed information that international shipping requires without overwhelming you.

This guide is organized and designed to reflect the way we conduct business together. It consists of three (3) basic sections:

A. An overview of our import supply chain process to help you understand where you fit in the supply chain and the importance of your compliance with our requirements.

B. An explanation of each of our primary documentation and information requirements so that you will understand what we need, why it is important and when we need it.

C. A Contact List to ensure close communication and cooperation by helping you get answers to any questions or problems you may have.

C. General Compliance Requirements

1. Invacare Corporation values its reputation and image as a responsible corporate citizen. To uphold this goal, we are dedicated to conducting our worldwide business operations and commercial transactions based on ethical business practices and conduct.

2. We recognize the rights and dignity of workers – and expect our suppliers to do the same. We will seek only those business partners who embrace these standards, and we will continually evaluate their performance to ensure that they conform to these standards.

3. Invacare expects its vendors to be aware of and comply with: a) all applicable United States laws and regulations; b) all applicable international shipping laws and regulations, including FDA registration1; c) all U.S. Customs laws and regulations; and d) all applicable Homeland Security regulations and practices, including relevant C-TPAT compliance.

4. Suppliers are warned that illegal transshipments will not be tolerated.

5. While we have no reason to believe that your company is not adhering to our policies, the U.S. government has adopted rules that require importers, as well as their representatives, to verify the country of origin of imported merchandise. We expect your full compliance with these rules.

6. In order for us to satisfy the requirements of these rules, we must insist upon your total cooperation with our document requirements and guidelines. This will not only address compliance with the law, but will also provide us with assurance as to the quality and integrity of your products, and their time delivery to our locations.

1 Foreign Establishments

http://www.fda.gov/MedicalDevices/DeviceRegulationandGuidance/HowtoMarketYourDevice/RegistrationandListing/ucm053165.htm#foreign



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D. Responsibility for this guide

For questions or comments regarding the content of this guide, or permission of use, you may contact either person listed below or email [email protected]:

Laura Underwood International Compliance Specialist – Licensed Broker Invacare Corp. – USA E-mail: [email protected] Office: 440-329-6198 Fax: 440-326-3465 Díane Weber-Fawsitt Supervisor - International Logistics/Compliance Invacare Corp. - USA E-mail: [email protected] Office: 440-329-6511 Chris Jones Logistics Specialist Invacare Corp. – USA E-mail: [email protected] Office : 440-329-6473 Mark Brittsan Logistics Coordinator Invacare Corp. – USA E-mail: [email protected] Office : 440-329-6697 Matt Knittle Director of North American Logistics and Distribution Invacare Corp. – USA E-mail: [email protected] Office : 440-329-6491

mailto:[email protected]







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II. The Invacare Importing Process – How it works

A. Process Overview

To help you better understand the role you play in our supply chain, this section provides a brief explanation of how our importing supply chain process works from the time an order is ready from shipment from your factory to the time it arrives at an Invacare location. Below is an overview of how the process works. This will help you appreciate your role in our importing process. It will also help demonstrate why the information and documents we need from you are so important to us.

B. Key Process Steps

Using the picture above as a reference, here is a summary of the key steps that are involved with the

requirements in this guide:

1. An Invacare Buyer sends a Purchase Order to a Supplier.

a. Invacare assigns a ‘Promise Date’ to the order



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b. The promise date is the date that the Purchase Order should arrive at the Invacare

ship-to location (as indicated on the purchase order)

2. The Supplier accepts or changes the Invacare Promise Date.

a. Invacare will decide whether to accept or reject the Promise Date change

3. The Supplier manufactures the product.

4. Supplier contacts the appropriate forwarder to book a shipment.

a. JAS Global Forwarding is Invacare’s forwarder for Ocean shipments b. JAS and FedEx Express are our AIR freight forwarders.

i. Please see section E for the forwarder of choice based on your shipment. c. The forwarder will prepare the necessary customs and shipping documents d. Details of the forwarder booking process are explained in Section III.E

5. The Supplier ships the order from his plant to the Port of Origin.

a. It normally takes 2-3 days for JAS Global Forwarding to coordinate the loading of a

container

6. Product is loaded on the vessel.

a. Product must be loaded on the vessel seven (7) days prior to the shipping date

b. The normal sailing frequencies are 1 to 2 times per week

7. Product is shipped

a. Ocean transit times are based on carrier schedules

b. Weather and port congestion can affect ocean transit times

c. Carriers will issue an Estimated Time of Arrival (ETA) while the shipment is en route

d. Arrival times vary throughout transit until confirmed arrival at destination port

8. Product is unloaded at Destination Port in the U.S

a. This usually takes 24 to 48 hours

b. Customs Clearance and/or Ocean Freight Release can delay this process



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III. Document and Information Requirements – What we need A. Overview

This section describes and provides examples of the documents required by Invacare to:

1. Book an order for shipment 2. Load and then ship the product from the Port of Origin to the Port of Destination 3. Comply with U.S. Customs requirements in order to clear the shipment through the

customs procedure A typical Invacare import shipment has six (6) types of basic requirements:

1. Commercial Invoice Document 2. Packing List Document 3. International Bill of Lading Document (prepared by Forwarder) 4. Packaging Requirements 5. Forwarder Requirements 6. Importer Security Filing (ISF) information requirements

Failure to comply with these requirements has numerous potential risks, costs and penalties associated with it. These include:

Booking, Scheduling and Shipping delays at the port of origin Customs delays at the U.S. port of entry Fines and penalties from U.S Customs due to non-compliance Production delays at Invacare plants Missed shipments to customers Canceled orders or loss of customer business

These delays and problems are not the sole burden of Invacare. Failure to comply with our requirements in a timely and accurate manner may result in delayed payment. Multiple failures to comply may result in chargebacks or eventual loss of business from Invacare. Therefore, it is extremely important that you understand our requirements and comply with them. If something is unclear or you need help providing the information or documents we need, please do not hesitate to contact us. Section IV of this Guide has a list of the most common questions and who to contact to get an answer. If you have a question that is not on the list, or if you do not receive a satisfactory answer from the person you call, please contact Laura Underwood, Licensed Broker, Díane Weber-Fawsitt, Supervisor of International Logistics/Compliance or Matt Knittle, Director of North American Logistics and Distribution. Laura can be reached by phone: 440-329-6198 or by e-mail: [email protected] Díane can be reached by phone: 440.329.6511 or by e-mail: [email protected] Matt can be reached by phone: 440-329-6491 or by e-mail: [email protected]






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B. Commercial Invoice

1. PURPOSE: The purpose of these requirements is to ensure that all Invacare

commercial invoices presented to U.S. Customs will comply with their requirements. U.S. Customs requires commercial invoices to contain accurate and complete information in order to examine, appraise, classify and release imported merchandise. Please refer to CBP 19CFR141.85 for details.

2. IMPORTANCE: Complying with our Commercial Invoice requirements prevents costly

customs delays and penalties. Avoiding these will result in more timely payment to your company.

Our forwarders must receive the Commercial Invoice before they can

load a shipment. It is also required before a shipment can be cleared by U.S. Customs at the Port of Entry.

3. DATA The commercial invoice must include the following in English:

Requirements: 1. Date

2. Invoice Number

3. Invacare’s Purchase Order Number

a. Include all purchase orders in the shipment

4. Sold to Name and Address

a. Clearly indicate the Invacare division or customer it was sold to

5. Ship to Name, Address, Contact Name and Tel number

6. Seller’s Name and Address

a. Include Shipper’s MID (Manufacturer ID) Code

b. MID is assigned by the US Food and Drug Administration

c. If you need help with this code, contact Invacare

7. Manufacturers’ Location Name and Address

a. Include Manufacturer’s MID Code

b. MID is assigned by the US Food and Drug Administration

c. If you need help with this code, contact Invacare

8. Actual Ship From Location Name and Address

9. Importer of Record Name and Address

10. The INCO Terms should be “FOB” (Origin)



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a. If terms are C&F/CIF/DDU, you must list the freight charges

separately from the unit price

11. Shipping Mode (Air or Ocean)

12. Ship Date (Date the cargo left the factory)

13. Number of Cartons

14. Net, Tare and Gross Weight

15. Part number for each item (SKU)

16. Description for each item (SKU)

17. Order Quantity and unit of measure

18. Unit Price and Extended Price all in US Dollars (USD)

19. Country of Origin of each product

20. Total Quantity of all items in the shipment

21. Gross Value of the shipment

22. Total Amount of the shipment in US Dollars (USD)

23. Certification that the shipment does not contain any wood packing

materials

24. Any additional information as needed

The next page provides a sample Standard Commercial Invoice.

4. Timing To prevent delays, a Commercial Invoice for a shipment must be sent to the ocean or air forwarder 72 hours before a shipment is loaded onto the vessel. A copy of the commercial invoice must be emailed to [email protected] at this time.

5. Assistance If you need any help understanding the above requirements, or need help

completing a Commercial Invoice, please contact one of the following: Mrs. Laura Underwood International Compliance Specialist – Licensed Broker Phone: 440-329-6198 Email: [email protected]

Mrs. Díane Weber-Fawsitt Supervisor – International Logistics Phone: 440.329.6511

E-mail: [email protected]






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Example of Standardized Commercial Invoice



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C. Packing List Requirements

1. PURPOSE: The packing list indicates the product, individual weights and dimensions

associated with each shipment.

2. IMPORTANCE: This list allows Invacare to verify that the products and quantities we

received from the supplier match those that were on the purchase order sent by Invacare to the supplier.

It also enables US Customs authorities to easily identify a specific container they wish to inspect. Complying with our Packing List requirements reduces the potential for claims or disputes. It also can avoid customs delays and problems. Our forwarders must receive the Packing List before they can load a shipment. Invacare also requires a Packing List to be included with the documents packet presented to U.S. Customs at the Port of Entry. A copy of the packing list must be emailed to [email protected] at this time.

If the commercial invoice and packing list do not match, US Customs may require that our shipment be moved to an inspection site for a “shipment inspection.” In this case, the US Custom agent determine if the discrepancy is due to a typing error between the commercial invoice and the packing list, or an outright violation intended perhaps to lower the goods’ total duty amount. Besides an error in count, they may also reclassify the goods if they think that the goods were entered under a wrong HTS category, especially if a higher duty rate will apply. Even if they find no problem with the goods, the move to an exam site will always cause an additional expense and delay, and often can also result in potential damages to the goods during inspection.

4. DATA

Requirements: The Packing List includes shipping information and the following data in

English:

1. Container Number 2. Seal Number 3. Size of the Container (if an Ocean Shipment): 4. Container Type (20 foot/ 40 foot /40 foot High Cube/45 foot) 5. Total number of Cartons/pallets




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6. Product and Quantity (in eaches) 7. Gross Weight 8. Net Weight 9. Cubic Meters (CBM)

4. Timing To prevent delays, a Packing List for a shipment must be sent to the ocean or air forwarder 72 hours before shipment is loaded onto the vessel.

5. Assistance If you need any help understanding or providing the above requirements

or need help completing your Packing List, please contact one of the following:

Mrs. Laura Underwood International Compliance Specialist – Licensed Broker Phone: 440-329-6198 Email: [email protected]

Mrs. Díane Weber-Fawsitt Supervisor – International Logistics/Compliance Phone: 440.329.6511






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D. Packaging Requirements

1. PURPOSE: Suppliers are required to properly package all products and to mark each

carton accurately in order to comply with US Customs requirements.

2. IMPORTANCE: Safely and properly packaging the product will prevent loss or damage

during shipping. It will also ensure that the product can be efficiently received and handled at an Invacare location.

3. PACKAGING

Requirements:

1. Products originating from overseas, which are palletized, are subject to the U.S. Department of Agriculture APHIS standards.

2. Pallets must be treated with preservatives, heat-treated or fumigated.

a. Pallets must be marked with an approved international logo to

certify that the pallet has been properly treated. b. Heat treatment must be heated to a minimum core

temperature of 56 centigrade. c. Fumigated material must be treated with Methyl Bromide.

3. Pallets, which are not made of hardwood or plastic, are subject to

ISPM 15 standards. For more information, please refer to the web site: http://www.aphis.usda.gov/ppq/swp/

4. Make sure cartons are banded to skids and are safely and securely

packaged in order to prevent damage during shipping.

4. MARKING

Requirements: Each individual carton label must include the following to satisfy US

Customs compliance requirements:

1. Model #, SKU # and Serial Number 2. Number of pieces (qty in carton) 3. Country of origin

http://www.aphis.usda.gov/ppq/swp/



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5. Assistance If you need any help understanding or providing the above requirements,

please contact one of the following: Mrs. Laura Underwood

International Compliance Specialist – Licensed Broker Phone: 440-329-6198 Email: [email protected]

Mrs. Díane Weber-Fawsitt Supervisor – International Logistics/Compliance Phone: 440.329.6511






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E. Shipment Booking Requirements

1. PURPOSE: Invacare uses third-party freight forwarders and customs brokers to

coordinate and manage its shipping and customs clearance needs. In that role, they provide the following services:

Serve as the communication intermediary between Invacare and

its vendors Coordinate the shipment booking process with suppliers Consolidate smaller orders to make full container loads whenever

possible Monitor shipments to help ensure that they will arrive by the

promise date Arrange for vessel and space availability with air or ocean carriers Ensure P.O. accuracy with suppliers Manage the flow of communication and documentation Provide tracking information for shipments Assist Invacare with the customs clearance process

2. IMPORTANCE: Providing our forwarders with the proper requirements will ensure that

shipments are booked and shipped in a timely, accurate manner. It will also help Invacare shipments to clear US Customs as quickly as possible, and with reduced risks of inspections or fines. By doing this, we can then be sure that orders will reach our locations on time and by the agreed-upon promise date.

All shipments must be booked before they can be scheduled for

shipment.

All required booking information must be accurate and received in a timely manner in order to avoid shipment scheduling delays with a forwarder.



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3. ROUTING Requirements:

OCEAN: Shipments weighing greater than 150 kilos (330 lbs) use JAS Global Forwarding. Less than 150 kilos (330 lbs) see AIR section.

AIR:

For non-palletized AIR shipments weighing less than 150 kilos ( 330 lbs) total and within the 330 cm (130 in.) individual carton dimensional size, use FedEx Express International ECONOMY service (Do not ship Priority Service unless specifically instructed by Invacare) Shipment must weigh less than 150 kilos (330 lbs) total and be within the 330 cm (130 in.) dimensional size requirements and not greater than 68 kilos (150 lbs) per carton. (Length + (2x width) + (2x height) < 330 cm (130 in)) For AIR shipments weighing more than 150 kilos (330 lbs) or needing palletized use JAS Global Forwarding.

GROUND: CANADA shipments routed to Mississauga, Ontario Canada For GROUND shipments weighing less than less than 150 kilos (330 lbs) total use FedEx Ground Parcel. Shipments weighing more than 150 kilos (330 lbs) total use FedEX Freight Canada. Current contract broker should be listed on customs documents – contact Trade Compliance for broker info at [email protected] CANADA shipments direct to US For GROUND shipments weighing less than less than 150 kilos (330 lbs) total use FedEx Ground Parcel. Shipments weighing more than 150 kilos (330 lbs) total use FedEX Freight Canada. FTN (Fedex Trade Networks) is the assigned broker for Canada to US shipments.



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4a.JAS Global Forwarding (Ocean) Southeast China (Guangdong province) and Hong Kong Requirements: JAS Global Forwarding will provide suppliers with:

a) Booking confirmations b) Shipping information, details and tracking c) Access to the Express Bills of Lading (for ocean) d) Assistance with booking or shipping documentation questions e) ISF filing

To book an OCEAN shipment with JAS Global Forwarding you must:

1. Request shipment booking with JAS Global Forwarding fourteen (14) days prior to the preferred load at the origin point. Suppliers should utilize the Shipper’s Letter of Instructions Form. See Exhibit A.

2. Send JAS Global Forwarding the following required documents three

(3) days prior to the ship date but no later than five (5) days after the Confirmed on Board date.

a. Commercial Invoice b. Packing Slip

3. Use an Express Bill of Lading.

a. You cannot use an original bill of lading without prior permission from Invacare.

b. If permission to use an original Bill of Lading has been granted by

Invacare, it must be expressed mailed to the following person:

Mrs. Laura Underwood International Compliance Specialist – Licensed Broker

39400 Taylor Parkway North Ridgeville, OH 44039 USA

Phone: 440-329-6198 Email: [email protected]

c. The original bill of lading must be sent no later than 5 days after sailing




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4b.JAS Global Forwarding (Ocean) Requirements: JAS Global Forwarding will provide suppliers with:

f) Booking confirmations g) Shipping information, details and tracking h) Access to the Express Bills of Lading (for ocean) i) Assistance with booking or shipping documentation questions

To book an OCEAN shipment with JAS Global Forwarding you must:

4. Request shipment booking with JAS Global Forwarding fourteen (14) days prior to the preferred load at the origin point. Suppliers should utilize the Shipper’s Letter of Instructions Form. See Exhibit A.

5. Send JAS Global Forwarding the following required documents three

(3) days prior to the ship date but no later than five (5) days after the Confirmed on Board date.

a. Commercial Invoice b. Packing Slip

6. Use an Express Bill of Lading.

a. You cannot use an original bill of lading without prior permission from Invacare.

b. If permission to use an original Bill of Lading has been granted by

Invacare, it must be expressed mailed to the following person:

Mrs. Laura Underwood International Compliance Specialist – Licensed Broker

39400 Taylor Parkway North Ridgeville, OH 44039 USA

Phone: 440-329-6198 Email: [email protected]

c. The original bill of lading must be sent no later than 5 days after

sailing




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5. JAS (Air) Requirements: To book an AIR shipment with JAS:

1. Shipment weighs more than 150 kilos (330 lbs) total.

2. Shipment must be tendered on a single pallet (or multiple pallets for larger shipments).

3. Shipment cannot be booked MORE THAN seven (7) days or LESS THAN 24 hours prior to shipment.

4. The Commercial Invoice and Packing List documents must be presented to JAS at time of booking.

6. FedEx Express (Air) Requirements:

To book an AIR shipment with Fed Ex Express:

1. Shipment must weigh less than 150 kilos (330 lbs) total and be within the 330 cm (130 in.) dimensional size requirements

2. All individual cartons must be tendered loose (NO PALLETS) and

must be within the 330 cm (130 in.) dimensional size requirements and each carton must not be greater than 68 kilos (150 lbs.). Length + (2x width) + (2x height) < 330 cm (130 in)

3. Ship International ECONOMY service.

4. The shipment should be billed to Invacare’s destination location Federal Express account number.

7. Assistance JAS Global Forwarding:

To book an OCEAN shipment with JAS Global Forwarding or for any questions regarding the above, please contact the JAS Global Forwarding office that is located in the city for the port of origin. Contact details enclosed in spreadsheet..

JAS:



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To book an AIR SHIPMENT please contact your local JAS office or their web site at www.JAS.com JAS Contact - September 2013 FedEx Express: To book an AIR SHIPMENT, please contact your local Federal Express office or their web site at www.fedex.com If you need to get the Invacare corporate account number, please contact Invacare (see the following).

Invacare:

If you have routing questions and cannot reach the forwarder or do not get a timely response, please contact: Mr. Mark Brittsan or Mr. Chris Jones Logistics Phone: 866-249-5358 Email: [email protected]

F. Importer Security Filing (ISF) Requirements (Ocean Shipments ONLY)

1. PURPOSE: The ISF 10+2 Importer Security Filing Program is intended to help

prevent terrorist weapons from being transported to the United States and to improve identification of high-risk shipments in order to prevent smuggling and to ensure cargo safety and security.

Note: ISF information is not required for AIR SHIPMENTS.

2. IMPORTANCE: Importers shipping cargo to the United States will be required to transmit

certain information to U.S. Customs and Border Protection (CBP) about the product they are transporting prior to loading that cargo at the origin port of departure.

3. DATA

Requirements: Invacare requires the supplier to provide JAS Global Forwarding with

complete and accurate ISF information for every ocean shipment, as follows:

1. Manufacturer Name & Address 2. Container Stuffing Locations 3. Seller Name & Address 4. Consolidator Name & Address 5. Buyer Name & Address 6. Ship to Name & Address

http://www.dhl.com/

../../../../../../Carrier%20Management/International%20Carriers%20(Air%20&%20Ocean)/JAS%20Forwarding/JAS%20Contacts%20update.xlsx

http://www.fedex.com/




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7. Importer of Record 8. Consignee Number 9. Country of Origin 10. Commodity Harmonized Tariff Schedule Number (6 or 10 digits)

4. Timing: The ISF information must be electronically provided to JAS Global

Forwarding immediately after completing a booking to enable filing with US Customs twenty-four (24) hours prior to loading. Invacare will provide the access to the ISF web based filing tool.

5. Assistance: If you cannot reach the JAS Global Forwarding contact, do not get a

timely response or are not satisfied with their response, please contact:

Mrs. Laura Underwood International Compliance Specialist – Licensed Broker Phone: 440-329-6198 Email: [email protected]

Mrs. Díane Weber-Fawsitt

Supervisor – International Logistics/Compliance Phone: 440.329.6511






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IV. Exhibits

A. Shipper’s Letter of Instruction



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V. Communication – Who to contact

We realize that communication is important to ensuring that you comply with our import information and documentation requirements. Listed below are the people who can help answer your questions and work with you to make sure you meet our requirements:

If you want to: Then please Contact: By Phone or E-mail at: Ask questions or make suggestions about this Import Requirements Guide or Invacare’s Import policies ([email protected]) Ask questions pertaining to carrier or forwarder selection

Laura Underwood

Int’l Compliance – Licensed Broker

Díane Weber-Fawsitt Supervisor – International

Logistics/Compliance

Matt Knittle Director of North American Logistics

and Distribution

Mark Brittsan or Chris Jones Logistics

Phone: 440-329-6198

[email protected]

Phone: 440.329.6511 [email protected]

Phone: 440-329-6491 [email protected]

Phone: 866-249-5358 [email protected]

Get explanations or help with completing any of the Import documents described in this Guide

Díane Weber-Fawsitt Supervisor – International

Logistics/Compliance

phone: 440.329.6511 [email protected]

Find out which JAS Global Forwarding office you should use to book a shipment

JAS Global Forwarding link See note section for weblink

Change a Promise Date on an Order

Invacare’s Supplier I-portal System Invacare I-Portal (See note section)

Purchase Order Inquiries Ruth Suarez Director – Demand Planning &

Inventory Management

Office: 440-329-6540 [email protected]

Get information to frequently asked questions about U.S. Customs requirements

The U.S. Customs Service International phone number: (703) 526-4200

US Customs and Border Protection

(See note section)

Note: If you are not reading this in electronic mode, here are the full web addresses for the links above: Invacare Routing Guide = http://www.invacareroutingguide.com JAS Global Forwarding Website = http://www.jas.com Invacare i-Portal = https://supplier.invacare.com/OA_HTML/AppsLocalLogin.jsp US Customs Border = https://help.cbp.gov/cgi-bin/customs.cfg/php/enduser/home.php?p_sid=HzqF77Hj






https://supplier.invacare.com/OA_HTML/AppsLocalLogin.jsp


https://help.cbp.gov/cgi-bin/customs.cfg/php/enduser/home.php?p_sid=HzqF77Hj

http://www.invacareroutingguide.com/

http://www.jas.com/

https://supplier.invacare.com/OA_HTML/AppsLocalLogin.jsp

https://help.cbp.gov/cgi-bin/customs.cfg/php/enduser/home.php?p_sid=HzqF77Hj

Documents

U.S. Import Requirements Guide for International Suppliersmyratelinx.com/file_upload/clientdocs/invacare/... · 12/18/2013 · 4. Supplier contacts the appropriate forwarder to book