up service automotive - isnin.com ensuring efficient and cost ... electrical for Isuzu model F‐Series ... U.P SERVICE AUTOMOTIVE (M) SDN BHD

COMPANYPROFILE

U.P SERVICE AUTOMOTIVE (M) SDN BHD

LIGHTTRUCKSBUSESHEAVYTRUCKSCARSENGINESFLEETSERVICES

U.P SERVICE AUTOMOTIVE (M) SDN BHD www.upservice.com.my 1

TableofContents

1 Table of Contents

2 Vision & Mission

3 Company Overview

4 Company Information

5 QHSE Statement

6 Our Services

7 Light Commercial Truck

8 Heavy Commercial Truck

9 Fleet Maintenance Service

10 Fleet Breakdown Service

11 Achievements

12 Organisation Chart

13 Management Team

14 Senior Mechanics

15 Clients List

16 Contact

17 Authorised Service Dealer Certificates

18 Ministry of Finance Certificate

19 TNB Certificate

20 Certificate of Achievements

21 Company Registration Form 9, 24 & 49


VisionU.PServiceAutomotiveaimstobetheleadingautomotiveservicecentreinMalaysiabycommittingtoexcellenceincustomerservice,genuineproducts,fleetmaintenanceandrepairservices.

MissionRevolutionisingtheDeliveryofServiceandRepair.


Company Overview

U.P Service Automotive (M) Sdn Bhd, was established on 3rd October 2005, a 100% Malaysian

owned and operated company specialising in vehicle repair and preventive maintenance service

provider in the northern region of Malaysia. From humble beginnings we have grown from a “small operation” into an organisation that

boasts a modern range of technology and equipments to accommodate the ever changing needs

of our clients and the environment in which we live in.

We are an authorised service dealer for HICOM and TATA Motors. Ever since the incorporation of

U.P Service Automotive, the brand has established itself as a formidable service dealer especially

in the commercial vehicle industry.

Today we have 3 service outlets strategically located each one at Penang Island, Seberang Perai

and Kulim, Kedah to offer the best services for our clients irrespective how big or how small they

are.

Our Services:

Vehicle Repair

Preventive Maintenance

Suspension & Alignment

Brakes – Air/Hydraulic

Wheels & Tires

Engine Diagnostic

OEM Spare Parts

Batteries

Belts & Hoses

Electrical Systems

Oil, Lube & Filter Change

Tune‐Ups

Body Works

Air Conditioning

Lights, Wipers & Accessories

Exhaust & Mufflers

Engine & Gearbox Overhaul

Smoke Opacity Testing

Welding & Fabrication

Transmissions

Manufacturer Warranty Services

Fleet Maintenance Services

We recognise the demanding environment in which commercial vehicles operates today and we

offer a range of support services designed to meet that challenges, allowing our customers

peace of mind and the ability to concentrate on their business.

As vehicles and specifications become more complex and technical, U.P Service Automotive

continues to invest in people technology and equipment through which we offer a dedicated

service ensuring efficient and cost effective maintenance and repair of vehicles to suit both your

budget and your timescale.


Company Information

Company Name : U.P Service Automotive (M) Sdn Bhd

Registration Number : 711678-P

Date of Incorporation : 3 October 2005

Head Office : Lot 1604/620, Jalan Baru Perai, 13600, Seberang Perai, Pulau Pinang Tel : 04-399 2618 Fax : 04-398 2618 Email : [email protected]

Penang Branch : 12A, Jalan Jelutong, Pulau Pinang

Kulim Branch : Pot 2&3, Lot 400, Geran 37158, Mukim Sungai Ular, 09000 Kulim Kedah

Board of Directors : Purna Chandran (Managing Director) Vikines Sri (Executive Director)

Company Secretary : Mint Management Service No 8A, Tingkat 1, Lebuh Tenggiri 2, 13700 Bandar Seberang Jaya, Pulau Pinang

Auditor : MS Consult Services No. 8B, Tingkat 2, Lebuh Tenggiri 2, 13700 Bandar Seberang Jaya, Pulau Pinang

Bankers : CIMB Bank Berhad – Jalan Baru, Seberang Perai

Authorised Capital : RM 500,000.00

Paid-up Capital : RM 500,000.00

No of Workers : 23 Staffs

Ministry of Finance : 160301, 160302, 220117, 220118, 220121, 220122, 221402


Quality Health Safety Environment Policy Statement

The management recognises the importance of safe working practices and will ensure highest compliance to the stipulated regulations and laws of the local council, state and federal government rulings and other applicable legislations to ensure the health, safety, and welfare of our employees and others affected by our business activities will not be harmful towards our people and the environment.

We strive to:-

Provide and maintain our service centre, store and equipments and ensure working practices that are safe and without risk to health or environment;

Ensure the correct use, handling, storage and transport of substances and articles at work that are safe and without risk to health and environment;

Provide necessary information, instruction and training to all our staffs handling lubricant waste items;

Provide and maintain a safe place of work and ensure access to and egress from that place of work together with competent supervision;

Provide a working environment that is safe and without risk to health and environment.

This policy will be reviewed annually and amended as required to take account of new legislation and improved working practices and brought to the attention of all employees.


Our Services

Our complete list of services:

Vehicle Repair




Wheels & Tires

Engine Diagnostic

OEM Spare Parts

Batteries

Belts & Hoses

Electrical Systems


Tune‐Ups

Body Works

Air Conditioning


Exhaust & Mufflers




Transmissions



At U.P Service Automotive, we offer an array of maintenance and repair services to help keep your

fleet vehicles running smoothly. Our service centre offers expert servicing, maintenance, and

mechanical repairs to all makes and types of trucks – both new and old.

Our Preventive Maintenance programs are very detailed and comprehensive, and can be customised

to accommodate any type of vehicle from light weight trucks to heavy duty specialised haulers.

All our top technicians have been exposed to formal Preventive Maintenance Programs by vehicle

manufacturers over the years to ensure they are really qualified to maintain the high standards of

requirements set by the manufacturers.

Preventive Maintenance isn't just a check off form and fluid changes; it's a state of mind and an

awareness of the condition of the vehicles and systems being maintained. We feel nobody does it

better than we do.


Light Commercial Trucks

U.P Service Automotive is a complete service, repair & maintenance service centre for all types of

light truck makes and models. U.P Service Automotive (M) Sdn Bhd, is an authorised service dealer

and warranty center for HICOM and TATA Motors.

We offer everything you would expect from a full service facility to major repairs and overhauls. We

are specialised in preventative maintenance programs customised to fit your needs.

At U.P Service, we're committed to maintaining the safety and reliability of your vehicle. In fact, our

mechanics are trained to perform factory‐recommended maintenance services.

Vehicle Repair




Wheels & Tires

Engine Diagnostic

OEM Spare Parts

Batteries

Belts & Hoses

Electrical Systems


Tune‐Ups

Body Works

Air Conditioning


Exhaust & Mufflers




Transmissions



All our maintenance and repair services are in compliance towards PUSPAKOM mandatory

inspection conducted periodically to certify the roadworthiness and compliance to the

Road Transport Act 1987 of all the licensed commercial vehicles as specified by the

authority.


Heavy Commercial Trucks

At U.P Service Automotive we offer you the highest standard of repair and preventive maintenance

services to ensure your heavy commercial trucks are road worthy running condition and ensuring

zero downtime.

Maintaining and repairing today's over the road commercial vehicles by professionals is extremely

important to reducing vehicle down time. We will work with you and your company to ensure

reliable operation of your vehicle. In addition, our team can recommend a custom preventive

maintenance program that is right for your specific commercial vehicle and your fleet needs, saving

you time and money in the long run.

Vehicle Repair




Wheels & Tires

Engine Diagnostic

OEM Spare Parts

Batteries

Belts & Hoses

Electrical Systems


Tune‐Ups

Body Works

Air Conditioning


Exhaust & Mufflers




Transmissions



All our maintenance and repair services are in compliance towards PUSPAKOM mandatory

inspection conducted periodically to certify the roadworthiness and compliance to the

Road Transport Act 1987 of all the licensed commercial vehicles as specified by the

authority.


Fleet Maintenance Service

U.P Service Automotive has built one of the most comprehensive fleet management systems

available today. At every stage of the fleet maintenance management process we have addressed the

service, data and payment needs of the fleet manager and built controls that help offer real savings

in both time and money.

Nobody understands the need to keep your vehicles on the road better than us. That’s why we offer

an array of preventive maintenance services designed to help keep your vehicles on the road –

making money for you. Our service centers are open six days a week and a special team on standby

on Sundays and Public Holidays!

Our service centers have diagnostic and maintenance equipment that is capable of performing

advanced services required by your vehicles. We perform repairs, maintenance and services with

trusted, expert mechanics.

U.P Service Fleet Services program includes service notifications and reporting to let you know when

services are due and on which vehicles. We even flag services that are severely past due.

Our preventive maintenance services include:


Tire Rotations

Fluid Exchanges

Manufacturer Recommended Maintenance

Vehicle Inspection

Tune Ups

OEM Spare Parts

Batteries

Belts & Hoses

Air Conditioning Servicing

Lights & wipers


Service intervals can be set to follow OEM recommendations or can be customised by the fleet

manager based on their own preferences.


Fleet Breakdown Service

We at U.P Service Automotive will ensure that all vehicles under our Fleet Maintenance Program are

back on the road as quickly and safely as possible throughout the Northern Region whenever there is

a breakdown.

We have our own dedicated team focused on breakdowns available 24 hours a day, 7 days a week

and for 365 days of the year. A roadside repair will be attempted by our team, but where this is not

possible the vehicle will be brought back to one of our nearest service centre to rectify the problem.

This dedicated 24 hours breakdown service is offered only to selected Fleet Maintenance Program

customers who have signed up for Fleet Breakdown Service. Locations covered are whole of Kedah,

Penang and up to Ipoh, Perak.


Achievements

2006/2007 ‐ Sales achievement: Target achiever service dealer for the period April 2006 to March 2007 (ACM/HICOM) 2006/2007 ‐ Sales achievement: Top five service dealers for the period April 2006 to March 2007 2005/2006 ‐ Sales achievement: Top five service dealers for the period April 2005 to March 2006 2004/2005 ‐ Sales achievement: Sales target for genuine Isuzu parts for the period April 2004 to March 2005 2003/2004 ‐ Sales achievement: target achiever service dealer for the period April 2003 to March 2004(ACM/HICOM)

Our mechanics have attended and successfully completed fundamental product knowledge of MTB 150DX course, UBS maintenance & components operations training course, maintenance service & electrical for Isuzu model F‐Series course conducted by ACM. Our service manager has successfully completed the following course of service and maintenance procedures on major components NHR 54 conducted by Isuzu Motors. Our admin person have attended and successfully completed courses such as Service Advisor, Incorporation of Intellectual Company and Development of brand and etc. Our mechanics also have been trained by TATA Motors in Pune, India.


Organisation Chart

Managing Director

Purna Chandran

Executive Director

Vikines Sri

Kulim Branch ‐ Mechanic

Muniandy

Perai Branch ‐Manager

Kathir Veloo

Penang Branch Mechanic

Rajibathy

Assistant Mechanics

Apprentice

Assistant Mechanics Assistant Mechanics

Apprentice Apprentice

Admin Clerk

Nurshamsharain

Accounts Clerk

Roslina Bakar


Management Team

Name : K. Purna Chandran

Age : 34 Years

Education : Diploma in Automobile Engineering (ITTAR), Diploma in Accountancy (LCCI)

(IPG)

Experience : Over 10 years of experience in the automobile industry with vast knowledge

in diesel engine and diesel powered trucks. With accounting and automobile

engineering background he has created a new business model which has been

successfully implemented in U.P Service Automotive where the company is

seeing back to back growth at the same time providing the highest level of

service to all his customers irrespective how big or how small they are.

Name : Vikines Sri

Age : 30 Years

Education : Bachelor of Human Resources (Hons) (UUM)

Experience : 6 years of experience in top level management handling, human resource

department and administration. She was instrumental in developing in house

human resource programs to enhance mechanics knowledge and confidence

in handling customers and their mechanical related problems. She also holds

the position of accounts manager where her main concern area is receivable

accounts.

Name : G. Kathir Veloo

Age : 60 Years

Education : Diploma in Automobile Engineering

Experience : Mr. Veloo is the most senior staff in U.P Service Automotive where he holds

the senior managers post. He is the head of service centre together with all 18

mechanics and assistant mechanics. His vast experience in automobile

industry back dates to over 40 years where he started as an apprentice for a

bus company in Kedah. Over the years with his experience, he was promoted

and worked with Japanese Automotive Manufacturers. Today he proudly

leads his staffs under him in a much disciplined manner like the Japanese at

U.P Service Automotive.


Senior Mechanics

Name : A. Muniandy

Age : 32 Years

Education : PMR

Experience : 17 years of experience in automobile industry specialising in diesel trucks

and engines. His ability is to pin‐point the core root of any problem faced by

diesel truck vehicles.

Name : M. Rajibathy

Age : 29 Years

Education : MLVK


and engines. He is also an expert in engine overhauls.

Name : Rasidi Saidin

Age : 33 Years

Education : MLVK


and engines. Rasidi is a master in fleet maintenance ensuring complete

servicing of the vehicles on time as required by respective fleet managers.

Name : Che Hasri Che Din

Age : 35 Years

Education : SPM


and engines. Che Hasri is a specialist in gearbox and transmission problems

where he can solve them by his finger tips.


Our Clients List

Fedex

Gardenia

Alagappa Products

AWS Sales & Service

Babas Products

Nippon Express

Bren‐Group Malaysia Sdn Bhd

Jabatan Pertahanan Awam

Jabatan Pengangkutan Jalan

Shan Poornam Metal


www.upservice.com.my

Our contact

Head Office – Seberang Perai

Address

:

U.P Service Automotive (M) Sdn Bhd Lot 1640/620, Jalan Baru Perai, 13600, Seberang Perai, Pulau Pinang Malaysia

Tel : 04‐399 2618

Fax : 04‐398 2618 Email : [email protected]

Penang Branch

Address

:

U.P Service Automotive (M) Sdn Bhd 12A, Jalan Jelutong, 11600, Pulau Pinang Malaysia

Tel : 04‐282 5020


Kulim Branch

Address

:

U.P Service Automotive (M) Sdn Bhd Pot 2&3, Lot 400, Geran 37158, Mukim Sungai Ular, 09000 Kulim, Kedah Malaysia

Tel : 04‐495 6629



ATTACHMENT

AuthorisedServiceDealerCertificates


ATTACHMENT

MinistryofFinanceCertificates


ATTACHMENT

TenagaNasionalCertificate


ATTACHMENT

CertificateofAchivements


ATTACHMENT

CompanyRegistration

Form9,24&49

Documents

up service automotive - isnin.com ensuring efficient and cost ... electrical for Isuzu model F‐Series ... U.P SERVICE AUTOMOTIVE (M) SDN BHD