UNOG Learning Strategies and Activities - an overview

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UNOG Learning Strategies and

Activities - an overview

Staff Development and Learning Section (SDLS)

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Overview

UNOG Staff Development and Learning Section

Images – Facts – Figures

Brief Review of policy and strategy

Learning Opportunities M&C – IT – Languages

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UNOG Staff Development and Learning SectionImages – Facts – Figures

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Clients - approx. 3,000

UNOG (Admin/Conf. Services) OCHA OHCHR UNCTAD ECE


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>> 2006 >>

Management & Communication >> 1,887 participants

Language Training >> 2,245 students Information Technology Training >> 754 participants International Recruitment Exams >> 645 candidates Local Clerical & Secretarial Testing >> 438 candidates Pre-Retirement Seminar >> 300 participants

Total: 6,269

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SECRETARIAT-WIDE (INTERNATIONAL)

COMPETITIVE EXAMINATIONS

Testing and Examinations

LOCAL TESTS

Translators

Interpreters

Précis-writers

Editors

Verbatim Reporters

National Competitive Examination

(NCE

Submission of the Personal History (P-11)

For all 6 official languages




Arabic, English, French, Spanish

Examination subjects

vary yearly

Secretarial

Accountancy

Clerical


English, French


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Learning Policy and Strategy

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Shared Responsibilities

SDLSStaff

Staff members

Supervisors / Managers

• Design and implement programmes based on United Nations core values/competencies and organizational and individuals needs

• Ensure the use of the best possible learning methodologies and approaches

• Ensure learning in the classroom equally for all participants in a creative and supportive climate

• Ensure that learning needs on all levels are being fulfilled

• Monitor and evaluate training and take action to ensure the highest possible quality of the learning programmes

• Take an active part in the career development process • Commit to developemental goals• Take knowledge and skills back to the workplace, put them

into practice and share with colleagues as appropriate

• Assess the needds for the department/specific function/individual• Support professional developement and career planning

aspirations of staff• Facilitate the release of staff members to participate in learning

activities

Maximum Maximum learning learning outcomesoutcomes


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Competencies

Managerial Competencies

LeadershipVision

Empowering OthersBuilding Trust

Managing PerformanceJudgement/Decision

Making

Core Values

IntegrityProfessionalism

Respect for Diversity

Core Competencies

CommunicationTeamwork

Planning & OrganizingAccountability

CreativityClient Orientation

Commitment to Continuous Learning

Technological Awareness

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Management and Communication

ManagementDevelopmentProgramme

UNOG Orientation Programme

LeadershipDevelopmentProgramme

PerformanceMgmt

SupervisorySkills

Coachingfor

Managers

NCEMentoring

NCEOrientation

GS DEV 3TBC*

GS DEV 1 GS DEV 2

Team-based Interventions:• Teambuilding

• Strategic Planning• Client Orientation

Integrity, Professionalism & Respect For Diversity

Pre-retirement

Seminar

FOR SPECIFICFUNCTIONS

Professional Ethics and Integrity

in our Daily Work

Diversity

Communicating Effectively in a

Culturally Divers Environment

Collaborative Negotiation

Mediation

1Career & Life

Planning2

Written Job Applications 3

Effective Interviewing

FOR ALL STAFF

Lunchtime LearningSessions

Briefings:e-Pas, etc.

Career SupportCentre Contracts

Procurement

Project Management

Competency Based

Interviewing

Professional Presentation

Skills

Professional Writing Skills

Train the Trainers

HumanResources

Module

Powerful Presentations

Effective Public

Speaking

Org. DevelopmentIInterventions

FOR SPECIFIC TARGET AUDIENCE

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Management and Communication (continued)

Team-based Interventions

At client‘s request


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Team-based Interventions

Key success factors:

• Process/ not a one-off activity• Preparation! • Results-based• Combined with managerial coaching• Practical, productive and fun


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Career Support Centre

First full year of operation in English and French

• Mini-workshops 300 participants• Coaching 100 participants

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Career Support Centre

Mini-Workshops

(3 hours)Transitions

New! Managing Mobility

New! Change Management

Giving and Receiving Feedback

Managing Difficult Conversations

New! Setting SMART Goals

New! Managing Stress


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Career Support Centre (continued)

Individual Coaching (1

hour)

Small Group Practice Session

(3 hours)

Individual Interviews

PHP ReviewNew! Change Management

Interview Practice


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Information Technology


FOUNDATION

COURSES

SPECIALIZED COURSESExcel 2000

BeginnerIntermediate

Advanced

Access 2000Creating & managing

a contacts list

Lotus NotesBeginner

PowerPointBeginner

Word 2000Beginner

IntermediateAdvanced

WindowsExplorer

2000/WinZip

On-line training 2-hour "How to …" sessions

ECDLCertification

Creating & managing an attendance

record workbook

Meetings &

Group calendars

Footnotes, Endnotes, Bookmarks, Cross-

References, Hyperlinks & Index

Master Documents

Sections Forms

Revision Tools

Styles & table of contents

Templates

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Information Technology

ECDL (European Computer Driving Licence)

Conclusion of successful pilot project (July 05-Nov 06)

• 83 participants • 75 successfully certified at “Start Level“

= 90% success rate

New Phase of ECDL in 2007


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Languages


GENERAL

COURSES

SPECIALIZED COURSES

ChineseBeginner


ArabicBeginner


EnglishBeginner


FrenchBeginner


RussianBeginner


SpanishBeginner


Self-Study – Language Resource Centre

Directed Self-Study (English, French)

Oral Expression

English In the workplace

Oral Expression

Written Expression

Oral Expression

Oral Expression

Professional Writing Skills*


Skills*


Skills*

PlacementTEST

Language ProficiencyExamination

DistaceLearningProject*

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Language Programmes

“Permancence“ in the Language Resource Centre Open daily


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Language Programmes (continued)

Approx. 86 different classes each term 8 levels (E, F, S) 16 levels (A, C, R)

Distance Learning Projects OHCHR (Nepal) / DPKO (Afghanistan)


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Thank you