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Insync Surveys Pty Ltd
Perth Phone: +61 8 6461 6485 • Fax: +61 8 6461 6455
Sydney Phone: +61 2 8081 2000 • Fax: +61 2 9955 8929
Melbourne Phone: +61 3 9909 9209 • Fax: +61 3 9614 4460
Address PO Box 446, Flinders Lane, VIC 8009, Australia
Website www.insyncsurveys.com.au
University of Western Sydney
Library Client Survey
Detailed Data Report
October 2009
University of Western Sydney Library Survey
Results, October 2009Response Statistics
Total 7766
Which Campus Library do you use most?
Bankstown 1579
Blacktown 151
Campbelltown 1298
Hawkesbury 761
Parramatta 2383
Penrith (Allen) 602
Penrith (Ward) 839
Off Campus 138
Unspecified 15
What is your major area of study, research or
teaching?School of Communication Arts 453
School of Education 684
School of Humanities and Languages 477
School of Psychology 569
School of Social Sciences 407
School of Accounting 590
School of Economics and Finance 238
School of Law 477
School of Management 579
School of Marketing 252
Sydney Graduate School of Management 38
School of Biomedical and Health Services 625
School of Computing and Mathematics 180
School of Engineering 257
School of Medicine 146
School of Natural Sciences 551
School of Nursing and Midwifery 1089
UWSCollege 47
Research Institute/Centre/Group 67
Unspecified 40
What single category best describes you?
Undergraduate/UWSCollege 5982
Postgraduate 1291
Academic/Research Staff 246
General Staff 76
From another University 46
TAFE 55
Other 40
Unspecified 30
Are you an Offshore or Local student?
Offshore Student 879
Local Student 6633
Unspecified 254
How often do you come into the library?
Daily 1066
2–4 days a week 4737
Fortnightly 864
Monthly 322
Rarely (ie. A few times a year) 257
Never 46
© Insync Surveys
- 2-
University of Western Sydney Library Survey
Results, October 2009Response Statistics
Unspecified 474
How often do you access the Library online?
Daily 1657
2-4 days a week 4071
Fortnightly 1036
Monthly 324
Rarely (i.e. a few times a year) 182
Never 18
Unspecified 478
How often are you required to be on campus?
Daily 971
2-4 days a week 5908
Fortnightly 125
Monthly 49
Rarely (i.e. a few times a year) 156
Never 94
Unspecified 463
© Insync Surveys
- 3-
Library Client Survey Results, October 2009Weighted Performance IndexWeighted Performance Index
Facilities And Information Weighted
Communication Service Delivery
Facilities And
Equipment Library Staff
Information
Resources
Weighted
TotalCommunication Service Delivery Equipment Library Staff Resources Total
Weighting 15% 22% 18% 20% 25% 100%Weighting 15% 22% 18% 20% 25% 100%
October 2009 (7766) 77.4% 78.4% 74.3% 86.9% 80.7% 79.8%October 2009 (7766) 77.4% 78.4% 74.3% 86.9% 80.7% 79.8%
September 2007 (5604) 74.3% 78.4% 73.4% 85.6% 79.2% 78.5%September 2007 (5604) 74.3% 78.4% 73.4% 85.6% 79.2% 78.5%
Highest Performer in Database 79.8% 82.8% 78.0% 92.4% 79.0% 80.7%Highest Performer in Database 79.8% 82.8% 78.0% 92.4% 79.0% 80.7%
3rd Quartile 74.5% 77.5% 72.6% 84.3% 74.7% 76.2%3rd Quartile 74.5% 77.5% 72.6% 84.3% 74.7% 76.2%
Median 71.8% 75.6% 69.4% 82.2% 71.7% 74.3%Median 71.8% 75.6% 69.4% 82.2% 71.7% 74.3%
Lowest Performer in Database 62.7% 59.8% 53.4% 72.4% 55.6% 65.1%Lowest Performer in Database 62.7% 59.8% 53.4% 72.4% 55.6% 65.1%
© Insync Surveys
- 4-
Library Client Survey Results, October 2009Weighted Performance IndexWeighted Performance Index
100%100%100%100%
80%
100%
79.8% 78.5%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile79.8% 78.5%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
20%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
20%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
79.8% 78.5%
20%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
0
79.8% 78.5%
00%
20%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
0
79.8% 78.5%
00%
20%
40%
60%
80%
100%W
eig
hte
dP
erf
orm
an
ce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
0
79.8% 78.5%
00%
20%
40%
60%
80%
100%
October 2009 (7766) September 2007 (5604)
We
igh
ted
Pe
rfo
rma
nce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
0
79.8% 78.5%
00%
20%
40%
60%
80%
100%
October 2009 (7766) September 2007 (5604)
We
igh
ted
Pe
rfo
rma
nce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
0
79.8% 78.5%
00%
20%
40%
60%
80%
100%
October 2009 (7766) September 2007 (5604)
We
igh
ted
Pe
rfo
rma
nce
Ind
ex
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
© Insync Surveys
- 5-
Library Client Survey Results, October 2009Overall how satisfied are you with the Library?Overall how satisfied are you with the Library?
7777
6
7
5.65 5.62
6
7
1st Quartile
2nd Quartile5.65 5.62
6
7
1st Quartile
2nd Quartile
3rd Quartile
5.65 5.62
5
6
7
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
3
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
3
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
3
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
3
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
2
3
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
2
3
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
2
3
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
1
2
3
4
5
6
7
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
1
2
3
4
5
6
7
October 2009 (7766) September 2007 (5604)
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
1
2
3
4
5
6
7
October 2009 (7766) September 2007 (5604)
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
5.65 5.62
1
2
3
4
5
6
7
October 2009 (7766) September 2007 (5604)
Pe
rfo
rma
nce
Me
an
1st Quartile
2nd Quartile
3rd Quartile
4th Quartile
© Insync Surveys
- 6-
Library Client Survey Results, October 2009
Best Practice Categories Graph
Best Practice Categories
5
4
3
1
2
1
2
3
4
5
6
7
Communication Service Delivery Facilities and Equipment Library Staff Information Resources
October 2009 (7766)
September 2007 (5604)
Highest
1st Quartile
Median
3rd Quartile
Lowest
© Insync Surveys - 7-
Library Client Survey Results, October 2009
Best Practice Categories Graph
Communication
31
2
1
2
3
4
5
6
7
I am informed about Library services The Library web site provides useful information Library signage is clear
October 2009 (7766)
September 2007 (5604)
Highest
1st Quartile
Median
3rd Quartile
Lowest
© Insync Surveys - 8-
Library Client Survey Results, October 2009
Best Practice Categories Graph
Service Delivery
3
4
7
2
1
86
5
1
2
3
4
5
6
7
Opening hours meetmy needs
Books and articles Ihave requested fromother libraries and
campuses aredelivered promptly
Online enquiryservices (e.g. OnlineLibrarian, Contact
Us) meet my needs
Face-to-face enquiryservices meet my
needs
The items I’mlooking for on thelibrary shelves are
usually there
Library classes andonline tutorials helpme with my learningand research needs
The Libraryanticipates mylearning and
research needs
Self Service (e.g.self check loans,returns, requests,renewals, holds)meets my needs
October 2009 (7766)
September 2007 (5604)
Highest
1st Quartile
Median
3rd Quartile
Lowest
© Insync Surveys - 9-
Library Client Survey Results, October 2009
Best Practice Categories Graph
Facilities and Equipment
54
7
62
1
3
1
2
3
4
5
6
7
I can find a place in theLibrary to work in a
group when I need to
A computer is availablewhen I need one
Laptop facilities (e.g.desks, power) in the
Library meet my needs
I can get wirelessaccess in the Library
when I need to
Printing andphotocopying facilitiesin the Library meet my
needs
I can find a quiet placein the Library to study
when I need to
The Library is a goodplace to study
October 2009 (7766)
September 2007 (5604)
Highest
1st Quartile
Median
3rd Quartile
Lowest
© Insync Surveys - 10-
Library Client Survey Results, October 2009
Best Practice Categories Graph
Library Staff
32
14
1
2
3
4
5
6
7
Library staff treat me fairly and withoutdiscrimination
Library staff are approachable and helpfulLibrary staff provide accurate answers tomy enquiries
Library staff are readily available to assistme
October 2009 (7766)
September 2007 (5604)
Highest
1st Quartile
Median
3rd Quartile
Lowest
© Insync Surveys - 11-
Library Client Survey Results, October 2009
Best Practice Categories Graph
Information Resources
13 5 2
4
1
2
3
4
5
6
7
When I am away fromcampus I can access the
electronic Library resourcesand services I need
The library web site is easyto use
Information resourceslocated in the Library (e.g.
books, journals, DVDs)meet my learning and
research needs
Online resources (e.g.ejournals, databases,
ebooks) meet my learningand research needs
Course specific libraryresources meet my learning
needs
I can find library resourceseasily from vUWS sites
October 2009 (7766)
September 2007 (5604)
Highest
1st Quartile
Median
3rd Quartile
Lowest
© Insync Surveys - 12-
University of Western Sydney Library Survey Results, October 2009
7766 Responses
Importance N/A
Mean Rank # %
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.18 1 100 1.29%
Library staff provide accurate answers to my enquiries 6.14 2 139 1.79%
Library staff are readily available to assist me 6.04 3 110 1.42%
When I am away from campus I can access the electronic Library resources and services I need 6.00 4 147 1.89%
Library staff are approachable and helpful 5.87 5 105 1.35%
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.81 6 260 3.35%
Books and articles I have requested from other libraries and campuses are delivered promptly 5.70 7 1572 20.24%
The items I’m looking for on the library shelves are usually there 5.66 8 256 3.30%
Library staff treat me fairly and without discrimination 5.63 9 129 1.66%
The library web site is easy to use 5.60 10 37 0.48%
Course specific library resources meet my learning needs 5.40 11 390 5.02%
I can find library resources easily from vUWS sites 5.38 12 222 2.86%
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.29 13 1080 13.91%
Face-to-face enquiry services meet my needs 5.21 14 251 3.23%
The Library web site provides useful information 5.17 15 22 0.28%
Printing and photocopying facilities in the Library meet my needs 5.16 16 379 4.88%
I can get wireless access in the Library when I need to 5.03 17 1239 15.95%
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.02 18 351 4.52%
Opening hours meet my needs 4.95 19 143 1.84%
The Library anticipates my learning and research needs 4.78 20 264 3.40%
I can find a quiet place in the Library to study when I need to 4.73 21 302 3.89%
I can find a place in the Library to work in a group when I need to 4.66 22 474 6.10%
A computer is available when I need one 4.65 23 338 4.35%
The Library is a good place to study 4.61 24 289 3.72%
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.60 25 1083 13.95%
Library classes and online tutorials help me with my learning and research needs 4.40 26 694 8.94%
Library signage is clear 4.25 27 173 2.23%
I am informed about Library services 4.20 28 57 0.73%
N/A Responses
© Insync Surveys - 13-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — All Respondents
7766 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.50
Library staff treat me fairly and
without discrimination6.26
A computer is available when I
need one4.37
A computer is available when I
need one1.85
When I am away from campus I
can access the electronic Library
resources and services I need
6.50Library staff are approachable and
helpful6.08
I can get wireless access in the
Library when I need to4.99
The items I’m looking for on the
library shelves are usually there1.21
Library staff are approachable and
helpful6.49
Library staff provide accurate
answers to my enquiries6.05
The items I’m looking for on the
library shelves are usually there5.04
I can get wireless access in the
Library when I need to1.14
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.49Library staff are readily available
to assist me5.94
I am informed about Library
services5.17
I can find a quiet place in the
Library to study when I need to1.09
Library staff treat me fairly and
without discrimination6.46
When I am away from campus I
can access the electronic Library
resources and services I need
5.91The Library anticipates my
learning and research needs5.20 The library web site is easy to use 0.86
Library staff are readily available
to assist me6.46
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.87I can find a quiet place in the
Library to study when I need to5.26
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.83
The library web site is easy to use 6.42Face-to-face enquiry services
meet my needs5.83
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.26I can find library resources easily
from vUWS sites0.83
I can find a quiet place in the
Library to study when I need to6.35
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.70
Library classes and online tutorials
help me with my learning and
research needs
5.31I can find a place in the Library to
work in a group when I need to0.81
Course specific library resources
meet my learning needs6.34
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.66I can find a place in the Library to
work in a group when I need to5.39
Course specific library resources
meet my learning needs0.80
Printing and photocopying
facilities in the Library meet my
needs
6.34The Library web site provides
useful information5.65 Library signage is clear 5.44
The Library is a good place to
study0.80
Factors rated top 10 in importance
© Insync Surveys- 14-
University of Western Sydney Library Survey Results, October 2009
7766 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.50 1 6.05 3
When I am away from campus I can access the electronic Library resources and services I need 6.50 2 5.91 5
Library staff are approachable and helpful 6.49 3 6.08 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.49 4 5.66 9
Library staff treat me fairly and without discrimination 6.46 5 6.26 1
Library staff are readily available to assist me 6.46 6 5.94 4
The library web site is easy to use 6.42 7 5.56 12
I can find a quiet place in the Library to study when I need to 6.35 8 5.26 23
Course specific library resources meet my learning needs 6.34 9 5.54 14
Printing and photocopying facilities in the Library meet my needs 6.34 10 5.63 11
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.33 11 5.55 13
I can find library resources easily from vUWS sites 6.33 12 5.50 17
The Library is a good place to study 6.30 13 5.51 15
The Library web site provides useful information 6.26 14 5.65 10
The items I’m looking for on the library shelves are usually there 6.26 15 5.04 26
Face-to-face enquiry services meet my needs 6.24 16 5.83 7
A computer is available when I need one 6.22 17 4.37 28
Opening hours meet my needs 6.21 18 5.47 18
I can find a place in the Library to work in a group when I need to 6.20 19 5.39 20
Books and articles I have requested from other libraries and campuses are delivered promptly 6.19 20 5.70 8
I can get wireless access in the Library when I need to 6.13 21 4.99 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.09 22 5.87 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.01 23 5.26 22
The Library anticipates my learning and research needs 5.84 24 5.20 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.80 25 5.50 16
Library signage is clear 5.74 26 5.44 19
I am informed about Library services 5.57 27 5.17 25
Library classes and online tutorials help me with my learning and research needs 5.56 28 5.31 21
Mean Importance Scores — All Respondents
© Insync Surveys - 15-
University of Western Sydney Library Survey Results, October 2009
7766 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.26 1 6.46 5
Library staff are approachable and helpful 6.08 2 6.49 3
Library staff provide accurate answers to my enquiries 6.05 3 6.50 1
Library staff are readily available to assist me 5.94 4 6.46 6
When I am away from campus I can access the electronic Library resources and services I need 5.91 5 6.50 2
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.87 6 6.09 22
Face-to-face enquiry services meet my needs 5.83 7 6.24 16
Books and articles I have requested from other libraries and campuses are delivered promptly 5.70 8 6.19 20
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.66 9 6.49 4
The Library web site provides useful information 5.65 10 6.26 14
Printing and photocopying facilities in the Library meet my needs 5.63 11 6.34 10
The library web site is easy to use 5.56 12 6.42 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.55 13 6.33 11
Course specific library resources meet my learning needs 5.54 14 6.34 9
The Library is a good place to study 5.51 15 6.30 13
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.50 16 5.80 25
I can find library resources easily from vUWS sites 5.50 17 6.33 12
Opening hours meet my needs 5.47 18 6.21 18
Library signage is clear 5.44 19 5.74 26
I can find a place in the Library to work in a group when I need to 5.39 20 6.20 19
Library classes and online tutorials help me with my learning and research needs 5.31 21 5.56 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.26 22 6.01 23
I can find a quiet place in the Library to study when I need to 5.26 23 6.35 8
The Library anticipates my learning and research needs 5.20 24 5.84 24
I am informed about Library services 5.17 25 5.57 27
The items I’m looking for on the library shelves are usually there 5.04 26 6.26 15
I can get wireless access in the Library when I need to 4.99 27 6.13 21
A computer is available when I need one 4.37 28 6.22 17
Mean Performance Score — All Respondents
© Insync Surveys - 16-
University of Western Sydney Library Survey Results, October 2009
7766 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.85 1 6.22 17
The items I’m looking for on the library shelves are usually there 1.21 2 6.26 15
I can get wireless access in the Library when I need to 1.14 3 6.13 21
I can find a quiet place in the Library to study when I need to 1.09 4 6.35 8
The library web site is easy to use 0.86 5 6.42 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.83 6 6.49 4
I can find library resources easily from vUWS sites 0.83 7 6.33 12
I can find a place in the Library to work in a group when I need to 0.81 8 6.20 19
Course specific library resources meet my learning needs 0.80 9 6.34 9
The Library is a good place to study 0.80 10 6.30 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.78 11 6.33 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.75 12 6.01 23
Opening hours meet my needs 0.75 13 6.21 18
Printing and photocopying facilities in the Library meet my needs 0.70 14 6.34 10
The Library anticipates my learning and research needs 0.64 15 5.84 24
The Library web site provides useful information 0.61 16 6.26 14
When I am away from campus I can access the electronic Library resources and services I need 0.58 17 6.50 2
Library staff are readily available to assist me 0.52 18 6.46 6
Books and articles I have requested from other libraries and campuses are delivered promptly 0.49 19 6.19 20
Library staff provide accurate answers to my enquiries 0.46 20 6.50 1
Face-to-face enquiry services meet my needs 0.42 21 6.24 16
Library staff are approachable and helpful 0.41 22 6.49 3
I am informed about Library services 0.40 23 5.57 27
Library signage is clear 0.31 24 5.74 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.30 25 5.80 25
Library classes and online tutorials help me with my learning and research needs 0.25 26 5.56 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.23 27 6.09 22
Library staff treat me fairly and without discrimination 0.20 28 6.46 5
Mean Gap Scores — All Respondents
© Insync Surveys - 17-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — All Respondents
7766 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2422,27
21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 1312,
25,26
18,23
2 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 14 6 7 10 62 10 Face-to-face enquiry services meet my needs
61 17 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 9 58 14 I can find a place in the Library to work in a group when I need to
57 3 57 15 A computer is available when I need one
56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
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© Insync Surveys
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© Insync Surveys
- 18-
University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic
Which Campus Library do you use most?
Bankstown (1579 Responses) Blacktown (151 Responses) Campbelltown (1298 Responses)
When I am away from campus I can access
the electronic Library resources and services
I need
6.58Library staff treat me fairly and without
discrimination6.40
When I am away from campus I can access
the electronic Library resources and services
I need
6.53
Library staff provide accurate answers to my
enquiries6.56 Library staff are approachable and helpful 6.40
Library staff provide accurate answers to my
enquiries6.51
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.54 Library staff are readily available to assist me 6.37Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.49
Library staff are approachable and helpful 6.53Library staff provide accurate answers to my
enquiries6.34 Library staff are approachable and helpful 6.49
Library staff are readily available to assist me 6.52When I am away from campus I can access
the electronic Library resources and services
I need
6.33 Library staff are readily available to assist me 6.48
Hawkesbury (761 Responses) Parramatta (2383 Responses) Penrith (Allen) (602 Responses)
Library staff provide accurate answers to my
enquiries6.60
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.42 Library staff are approachable and helpful 6.49
Library staff are approachable and helpful 6.59Library staff provide accurate answers to my
enquiries6.42
Library staff provide accurate answers to my
enquiries6.49
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.59When I am away from campus I can access
the electronic Library resources and services
I need
6.41Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.45
When I am away from campus I can access
the electronic Library resources and services
I need
6.56 Library staff are approachable and helpful 6.39Library staff treat me fairly and without
discrimination6.45
Library staff treat me fairly and without
discrimination6.56
Library staff treat me fairly and without
discrimination6.39 The library web site is easy to use 6.43
Penrith (Ward) (839 Responses) Off Campus (138 Responses)
Library staff provide accurate answers to my
enquiries6.60
When I am away from campus I can access
the electronic Library resources and services
I need
6.70
Library staff are approachable and helpful 6.59Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.66
Library staff are readily available to assist me 6.56 The library web site is easy to use 6.61
When I am away from campus I can access
the electronic Library resources and services
I need
6.55Library staff provide accurate answers to my
enquiries6.49
Library staff treat me fairly and without
discrimination6.53
I can find library resources easily from vUWS
sites6.48
Unique Factors
© Insync Surveys - 19-
University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic
Which Campus Library do you use most?
Bankstown (1579 Responses) Blacktown (151 Responses) Campbelltown (1298 Responses)
Library staff treat me fairly and without
discrimination6.33
Library staff treat me fairly and without
discrimination6.13
Library staff treat me fairly and without
discrimination6.27
Library staff are approachable and helpful 6.08 Library staff are approachable and helpful 6.07Library staff provide accurate answers to my
enquiries6.09
Library staff provide accurate answers to my
enquiries6.06
Library staff provide accurate answers to my
enquiries6.01 Library staff are approachable and helpful 6.08
When I am away from campus I can access
the electronic Library resources and services
I need
5.98 Face-to-face enquiry services meet my needs 5.96 Library staff are readily available to assist me 6.03
Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.90 Library staff are readily available to assist me 5.94
When I am away from campus I can access
the electronic Library resources and services
I need
6.00
Hawkesbury (761 Responses) Parramatta (2383 Responses) Penrith (Allen) (602 Responses)
Library staff treat me fairly and without
discrimination6.46
Library staff treat me fairly and without
discrimination6.08
Library staff treat me fairly and without
discrimination6.36
Library staff are approachable and helpful 6.23 Library staff are approachable and helpful 5.96 Library staff are approachable and helpful 6.21
Library staff provide accurate answers to my
enquiries6.17
Library staff provide accurate answers to my
enquiries5.92
Library staff provide accurate answers to my
enquiries6.07
Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs6.06 Library staff are readily available to assist me 5.82 Library staff are readily available to assist me 5.99
Library staff are readily available to assist me 6.05When I am away from campus I can access
the electronic Library resources and services
I need
5.82 Face-to-face enquiry services meet my needs 5.92
Penrith (Ward) (839 Responses) Off Campus (138 Responses)
Library staff treat me fairly and without
discrimination6.40
Library staff provide accurate answers to my
enquiries6.30
Library staff are approachable and helpful 6.19Library staff treat me fairly and without
discrimination6.26
Library staff provide accurate answers to my
enquiries6.14 Library staff are readily available to assist me 6.24
Library staff are readily available to assist me 6.01 Library staff are approachable and helpful 6.19
Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.95
When I am away from campus I can access
the electronic Library resources and services
I need
6.03
Unique Factors
© Insync Surveys - 20-
University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic
Which Campus Library do you use most?
Bankstown (1579 Responses) Blacktown (151 Responses) Campbelltown (1298 Responses)
A computer is available when I need one 2.23 A computer is available when I need one 1.20 A computer is available when I need one 1.42
The items I’m looking for on the library
shelves are usually there1.46
I can get wireless access in the Library when
I need to0.81
I can get wireless access in the Library when
I need to1.18
I can get wireless access in the Library when
I need to1.39
The items I’m looking for on the library
shelves are usually there0.76
The items I’m looking for on the library
shelves are usually there1.15
I can find a quiet place in the Library to
study when I need to1.34
Laptop facilities (e.g. desks, power) in the
Library meet my needs0.70
I can find a quiet place in the Library to
study when I need to0.92
I can find a place in the Library to work in a
group when I need to0.94
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
0.61 Opening hours meet my needs 0.82
Hawkesbury (761 Responses) Parramatta (2383 Responses) Penrith (Allen) (602 Responses)
A computer is available when I need one 1.51 A computer is available when I need one 1.84 A computer is available when I need one 2.13
The items I’m looking for on the library
shelves are usually there1.06
I can find a quiet place in the Library to
study when I need to1.26
I can find a quiet place in the Library to
study when I need to1.29
The library web site is easy to use 0.86The items I’m looking for on the library
shelves are usually there1.18
Laptop facilities (e.g. desks, power) in the
Library meet my needs1.12
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
0.81I can find a place in the Library to work in a
group when I need to1.12
The items I’m looking for on the library
shelves are usually there1.02
I can get wireless access in the Library when
I need to0.78
I can get wireless access in the Library when
I need to1.05
I can get wireless access in the Library when
I need to0.99
Penrith (Ward) (839 Responses) Off Campus (138 Responses)
A computer is available when I need one 2.05 A computer is available when I need one 1.41
The items I’m looking for on the library
shelves are usually there1.33 The library web site is easy to use 1.24
I can get wireless access in the Library when
I need to1.32
I can find library resources easily from vUWS
sites1.11
The library web site is easy to use 0.98Course specific library resources meet my
learning needs1.08
I can find library resources easily from vUWS
sites0.92
I can get wireless access in the Library when
I need to1.06
Unique Factors
© Insync Surveys - 21-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Bankstown
1579 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.58Library staff treat me fairly and
without discrimination6.33
A computer is available when I
need one4.08
A computer is available when I
need one2.23
Library staff provide accurate
answers to my enquiries6.56
Library staff are approachable and
helpful6.08
I can get wireless access in the
Library when I need to4.76
The items I’m looking for on the
library shelves are usually there1.46
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.54Library staff provide accurate
answers to my enquiries6.06
The items I’m looking for on the
library shelves are usually there4.92
I can get wireless access in the
Library when I need to1.39
Library staff are approachable and
helpful6.53
When I am away from campus I
can access the electronic Library
resources and services I need
5.98I can find a quiet place in the
Library to study when I need to5.12
I can find a quiet place in the
Library to study when I need to1.34
Library staff are readily available
to assist me6.52
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.90I am informed about Library
services5.17
I can find a place in the Library to
work in a group when I need to0.94
Library staff treat me fairly and
without discrimination6.50
Library staff are readily available
to assist me5.90
The Library anticipates my
learning and research needs5.19
The Library is a good place to
study0.89
The library web site is easy to use 6.48Face-to-face enquiry services
meet my needs5.82
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.26I can find library resources easily
from vUWS sites0.88
I can find a quiet place in the
Library to study when I need to6.45
Printing and photocopying
facilities in the Library meet my
needs
5.75
Library classes and online tutorials
help me with my learning and
research needs
5.35
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.88
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.43
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.75I can find a place in the Library to
work in a group when I need to5.35
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.87
Course specific library resources
meet my learning needs6.42
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.67 Opening hours meet my needs 5.46Course specific library resources
meet my learning needs0.85
Factors rated top 10 in importance
© Insync Surveys- 22-
University of Western Sydney Library Survey Results, October 2009
1579 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.58 1 5.98 4
Library staff provide accurate answers to my enquiries 6.56 2 6.06 3
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.54 3 5.67 10
Library staff are approachable and helpful 6.53 4 6.08 2
Library staff are readily available to assist me 6.52 5 5.90 6
Library staff treat me fairly and without discrimination 6.50 6 6.33 1
The library web site is easy to use 6.48 7 5.66 12
I can find a quiet place in the Library to study when I need to 6.45 8 5.12 25
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.43 9 5.56 14
Course specific library resources meet my learning needs 6.42 10 5.57 13
Printing and photocopying facilities in the Library meet my needs 6.40 11 5.75 8
I can find library resources easily from vUWS sites 6.40 12 5.52 16
The items I’m looking for on the library shelves are usually there 6.38 13 4.92 26
The Library is a good place to study 6.38 14 5.48 18
Books and articles I have requested from other libraries and campuses are delivered promptly 6.37 15 5.75 9
Face-to-face enquiry services meet my needs 6.34 16 5.82 7
A computer is available when I need one 6.31 17 4.08 28
The Library web site provides useful information 6.30 18 5.66 11
I can find a place in the Library to work in a group when I need to 6.29 19 5.35 20
Opening hours meet my needs 6.29 20 5.46 19
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.17 21 5.90 5
I can get wireless access in the Library when I need to 6.16 22 4.76 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.05 23 5.26 22
The Library anticipates my learning and research needs 5.93 24 5.19 23
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.85 25 5.53 15
Library signage is clear 5.81 26 5.49 17
I am informed about Library services 5.62 27 5.17 24
Library classes and online tutorials help me with my learning and research needs 5.60 28 5.35 21
Mean Importance Scores — Which Campus Library do you use most? - Bankstown
© Insync Surveys - 23-
University of Western Sydney Library Survey Results, October 2009
1579 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.33 1 6.50 6
Library staff are approachable and helpful 6.08 2 6.53 4
Library staff provide accurate answers to my enquiries 6.06 3 6.56 2
When I am away from campus I can access the electronic Library resources and services I need 5.98 4 6.58 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.90 5 6.17 21
Library staff are readily available to assist me 5.90 6 6.52 5
Face-to-face enquiry services meet my needs 5.82 7 6.34 16
Printing and photocopying facilities in the Library meet my needs 5.75 8 6.40 11
Books and articles I have requested from other libraries and campuses are delivered promptly 5.75 9 6.37 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.67 10 6.54 3
The Library web site provides useful information 5.66 11 6.30 18
The library web site is easy to use 5.66 12 6.48 7
Course specific library resources meet my learning needs 5.57 13 6.42 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.56 14 6.43 9
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.53 15 5.85 25
I can find library resources easily from vUWS sites 5.52 16 6.40 12
Library signage is clear 5.49 17 5.81 26
The Library is a good place to study 5.48 18 6.38 14
Opening hours meet my needs 5.46 19 6.29 20
I can find a place in the Library to work in a group when I need to 5.35 20 6.29 19
Library classes and online tutorials help me with my learning and research needs 5.35 21 5.60 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.26 22 6.05 23
The Library anticipates my learning and research needs 5.19 23 5.93 24
I am informed about Library services 5.17 24 5.62 27
I can find a quiet place in the Library to study when I need to 5.12 25 6.45 8
The items I’m looking for on the library shelves are usually there 4.92 26 6.38 13
I can get wireless access in the Library when I need to 4.76 27 6.16 22
A computer is available when I need one 4.08 28 6.31 17
Mean Performance Score — Which Campus Library do you use most? - Bankstown
© Insync Surveys - 24-
University of Western Sydney Library Survey Results, October 2009
1579 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 2.23 1 6.31 17
The items I’m looking for on the library shelves are usually there 1.46 2 6.38 13
I can get wireless access in the Library when I need to 1.39 3 6.16 22
I can find a quiet place in the Library to study when I need to 1.34 4 6.45 8
I can find a place in the Library to work in a group when I need to 0.94 5 6.29 19
The Library is a good place to study 0.89 6 6.38 14
I can find library resources easily from vUWS sites 0.88 7 6.40 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.88 8 6.54 3
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.87 9 6.43 9
Course specific library resources meet my learning needs 0.85 10 6.42 10
The library web site is easy to use 0.82 11 6.48 7
Opening hours meet my needs 0.82 12 6.29 20
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.79 13 6.05 23
The Library anticipates my learning and research needs 0.73 14 5.93 24
Printing and photocopying facilities in the Library meet my needs 0.65 15 6.40 11
The Library web site provides useful information 0.64 16 6.30 18
Library staff are readily available to assist me 0.62 17 6.52 5
Books and articles I have requested from other libraries and campuses are delivered promptly 0.61 18 6.37 15
When I am away from campus I can access the electronic Library resources and services I need 0.60 19 6.58 1
Face-to-face enquiry services meet my needs 0.52 20 6.34 16
Library staff provide accurate answers to my enquiries 0.50 21 6.56 2
Library staff are approachable and helpful 0.45 22 6.53 4
I am informed about Library services 0.45 23 5.62 27
Library signage is clear 0.32 24 5.81 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.32 25 5.85 25
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.27 26 6.17 21
Library classes and online tutorials help me with my learning and research needs 0.25 27 5.60 28
Library staff treat me fairly and without discrimination 0.17 28 6.50 6
Mean Gap Scores — Which Campus Library do you use most? - Bankstown
© Insync Surveys - 25-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Bankstown
1579 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 27 21 66 6 Opening hours meet my needs
65 1324,28
22 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 1112,26
23,25
7,18
64 Median 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 15 14 6 2 10 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 17 8 62 10 Face-to-face enquiry services meet my needs
61 16 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 5 9 59 13 I can find a quiet place in the Library to study when I need to
58 3 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
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© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Blacktown
151 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff treat me fairly and
without discrimination6.40
Library staff treat me fairly and
without discrimination6.13
A computer is available when I
need one4.79
A computer is available when I
need one1.20
Library staff are approachable and
helpful6.40
Library staff are approachable and
helpful6.07
I can get wireless access in the
Library when I need to5.24
I can get wireless access in the
Library when I need to0.81
Library staff are readily available
to assist me6.37
Library staff provide accurate
answers to my enquiries6.01
The items I’m looking for on the
library shelves are usually there5.24
The items I’m looking for on the
library shelves are usually there0.76
Library staff provide accurate
answers to my enquiries6.34
Face-to-face enquiry services
meet my needs5.96
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.30
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.70
When I am away from campus I
can access the electronic Library
resources and services I need
6.33Library staff are readily available
to assist me5.94
The Library anticipates my
learning and research needs5.31
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.61
I can find a quiet place in the
Library to study when I need to6.25
When I am away from campus I
can access the electronic Library
resources and services I need
5.83I am informed about Library
services5.38
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.60
Printing and photocopying
facilities in the Library meet my
needs
6.25
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.82
Library classes and online tutorials
help me with my learning and
research needs
5.39 The library web site is easy to use 0.59
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.24I can find a quiet place in the
Library to study when I need to5.79
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
5.48
Printing and photocopying
facilities in the Library meet my
needs
0.54
Face-to-face enquiry services
meet my needs6.21
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.79 Library signage is clear 5.51 Opening hours meet my needs 0.52
The library web site is easy to use 6.21
Printing and photocopying
facilities in the Library meet my
needs
5.70I can find library resources easily
from vUWS sites5.53
The Library anticipates my
learning and research needs0.52
Factors rated top 10 in importance
© Insync Surveys- 27-
University of Western Sydney Library Survey Results, October 2009
151 Responses
Importance Performance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.40 1 6.13 1
Library staff are approachable and helpful 6.40 2 6.07 2
Library staff are readily available to assist me 6.37 3 5.94 5
Library staff provide accurate answers to my enquiries 6.34 4 6.01 3
When I am away from campus I can access the electronic Library resources and services I need 6.33 5 5.83 6
I can find a quiet place in the Library to study when I need to 6.25 6 5.79 8
Printing and photocopying facilities in the Library meet my needs 6.25 7 5.70 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.24 8 5.63 13
Face-to-face enquiry services meet my needs 6.21 9 5.96 4
The library web site is easy to use 6.21 10 5.62 14
Books and articles I have requested from other libraries and campuses are delivered promptly 6.20 11 5.82 7
The Library web site provides useful information 6.15 12 5.66 12
The Library is a good place to study 6.14 13 5.70 11
Opening hours meet my needs 6.12 14 5.60 15
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.07 15 5.48 21
Course specific library resources meet my learning needs 6.05 16 5.59 17
I can find a place in the Library to work in a group when I need to 6.05 17 5.59 16
I can get wireless access in the Library when I need to 6.04 18 5.24 27
I can find library resources easily from vUWS sites 6.03 19 5.53 19
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.02 20 5.79 9
The items I’m looking for on the library shelves are usually there 6.00 21 5.24 26
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.00 21 5.30 25
A computer is available when I need one 5.98 23 4.79 28
The Library anticipates my learning and research needs 5.83 24 5.31 24
Library signage is clear 5.81 25 5.51 20
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.75 26 5.55 18
Library classes and online tutorials help me with my learning and research needs 5.58 27 5.39 22
I am informed about Library services 5.48 28 5.38 23
Mean Importance Scores — Which Campus Library do you use most? - Blacktown
© Insync Surveys
University of Western Sydney Library Survey Results, October 2009
151 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.13 1 6.40 1
Library staff are approachable and helpful 6.07 2 6.40 2
Library staff provide accurate answers to my enquiries 6.01 3 6.34 4
Face-to-face enquiry services meet my needs 5.96 4 6.21 9
Library staff are readily available to assist me 5.94 5 6.37 3
When I am away from campus I can access the electronic Library resources and services I need 5.83 6 6.33 5
Books and articles I have requested from other libraries and campuses are delivered promptly 5.82 7 6.20 11
I can find a quiet place in the Library to study when I need to 5.79 8 6.25 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.79 9 6.02 20
Printing and photocopying facilities in the Library meet my needs 5.70 10 6.25 7
The Library is a good place to study 5.70 11 6.14 13
The Library web site provides useful information 5.66 12 6.15 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.63 13 6.24 8
The library web site is easy to use 5.62 14 6.21 10
Opening hours meet my needs 5.60 15 6.12 14
I can find a place in the Library to work in a group when I need to 5.59 16 6.05 17
Course specific library resources meet my learning needs 5.59 17 6.05 16
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.55 18 5.75 26
I can find library resources easily from vUWS sites 5.53 19 6.03 19
Library signage is clear 5.51 20 5.81 25
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.48 21 6.07 15
Library classes and online tutorials help me with my learning and research needs 5.39 22 5.58 27
I am informed about Library services 5.38 23 5.48 28
The Library anticipates my learning and research needs 5.31 24 5.83 24
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.30 25 6.00 21
The items I’m looking for on the library shelves are usually there 5.24 26 6.00 21
I can get wireless access in the Library when I need to 5.24 27 6.04 18
A computer is available when I need one 4.79 28 5.98 23
Mean Performance Score — Which Campus Library do you use most? - Blacktown
© Insync Surveys - 29-
University of Western Sydney Library Survey Results, October 2009
151 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.20 1 5.98 23
I can get wireless access in the Library when I need to 0.81 2 6.04 18
The items I’m looking for on the library shelves are usually there 0.76 3 6.00 21
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.70 4 6.00 21
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.61 5 6.24 8
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.60 6 6.07 15
The library web site is easy to use 0.59 7 6.21 10
Printing and photocopying facilities in the Library meet my needs 0.54 8 6.25 7
Opening hours meet my needs 0.52 9 6.12 14
The Library anticipates my learning and research needs 0.52 10 5.83 24
When I am away from campus I can access the electronic Library resources and services I need 0.50 11 6.33 5
I can find library resources easily from vUWS sites 0.50 12 6.03 19
The Library web site provides useful information 0.49 13 6.15 12
Course specific library resources meet my learning needs 0.47 14 6.05 16
I can find a quiet place in the Library to study when I need to 0.46 15 6.25 6
I can find a place in the Library to work in a group when I need to 0.46 16 6.05 17
The Library is a good place to study 0.44 17 6.14 13
Library staff are readily available to assist me 0.43 18 6.37 3
Books and articles I have requested from other libraries and campuses are delivered promptly 0.38 19 6.20 11
Library staff are approachable and helpful 0.33 20 6.40 2
Library staff provide accurate answers to my enquiries 0.32 21 6.34 4
Library signage is clear 0.29 22 5.81 25
Library staff treat me fairly and without discrimination 0.27 23 6.40 1
Face-to-face enquiry services meet my needs 0.25 24 6.21 9
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.23 25 6.02 20
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.21 26 5.75 26
Library classes and online tutorials help me with my learning and research needs 0.18 27 5.58 27
I am informed about Library services 0.10 28 5.48 28
Mean Gap Scores — Which Campus Library do you use most? - Blacktown
© Insync Surveys - 30-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Blacktown
151 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 2219,20
64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
6313,27
21 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
6224,28
2,18
7 10 62 10 Face-to-face enquiry services meet my needs
61 236,25
12 61 Median 11 The items I’m looking for on the library shelves are usually there
60 1511,17
16 26 14 8 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 9,3 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
an
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 31-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Campbelltown
1298 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.53Library staff treat me fairly and
without discrimination6.27
A computer is available when I
need one4.91
A computer is available when I
need one1.42
Library staff provide accurate
answers to my enquiries6.51
Library staff provide accurate
answers to my enquiries6.09
I can get wireless access in the
Library when I need to4.97
I can get wireless access in the
Library when I need to1.18
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.49Library staff are approachable and
helpful6.08
The items I’m looking for on the
library shelves are usually there5.16
The items I’m looking for on the
library shelves are usually there1.15
Library staff are approachable and
helpful6.49
Library staff are readily available
to assist me6.03
I am informed about Library
services5.23
I can find a quiet place in the
Library to study when I need to0.92
Library staff are readily available
to assist me6.48
When I am away from campus I
can access the electronic Library
resources and services I need
6.00The Library anticipates my
learning and research needs5.23 Opening hours meet my needs 0.82
Library staff treat me fairly and
without discrimination6.47
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.94
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.36
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.77
The library web site is easy to use 6.43Face-to-face enquiry services
meet my needs5.90
Library classes and online tutorials
help me with my learning and
research needs
5.36Course specific library resources
meet my learning needs0.76
I can find a quiet place in the
Library to study when I need to6.42
I can find a place in the Library to
work in a group when I need to5.77 Opening hours meet my needs 5.38
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.73
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.38
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.76I can find a quiet place in the
Library to study when I need to5.50 The library web site is easy to use 0.72
Course specific library resources
meet my learning needs6.37
The Library web site provides
useful information5.74 Library signage is clear 5.54
I can find library resources easily
from vUWS sites0.72
Factors rated top 10 in importance
© Insync Surveys- 32-
University of Western Sydney Library Survey Results, October 2009
1298 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.53 1 6.00 5
Library staff provide accurate answers to my enquiries 6.51 2 6.09 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.49 3 5.72 12
Library staff are approachable and helpful 6.49 4 6.08 3
Library staff are readily available to assist me 6.48 5 6.03 4
Library staff treat me fairly and without discrimination 6.47 6 6.27 1
The library web site is easy to use 6.43 7 5.71 13
I can find a quiet place in the Library to study when I need to 6.42 8 5.50 20
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.38 9 5.65 15
Course specific library resources meet my learning needs 6.37 10 5.60 17
The Library is a good place to study 6.36 11 5.74 11
Printing and photocopying facilities in the Library meet my needs 6.36 12 5.65 14
I can find library resources easily from vUWS sites 6.36 13 5.64 16
A computer is available when I need one 6.34 14 4.91 28
I can find a place in the Library to work in a group when I need to 6.31 15 5.77 8
The items I’m looking for on the library shelves are usually there 6.31 16 5.16 26
The Library web site provides useful information 6.30 17 5.74 10
Face-to-face enquiry services meet my needs 6.26 18 5.90 7
Opening hours meet my needs 6.20 19 5.38 21
Books and articles I have requested from other libraries and campuses are delivered promptly 6.18 20 5.76 9
I can get wireless access in the Library when I need to 6.14 21 4.97 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.09 22 5.94 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.01 23 5.36 23
The Library anticipates my learning and research needs 5.87 24 5.23 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.77 25 5.56 18
Library signage is clear 5.75 26 5.54 19
Library classes and online tutorials help me with my learning and research needs 5.54 27 5.36 22
I am informed about Library services 5.50 28 5.23 25
Mean Importance Scores — Which Campus Library do you use most? - Campbelltown
© Insync Surveys - 33-
University of Western Sydney Library Survey Results, October 2009
1298 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.27 1 6.47 6
Library staff provide accurate answers to my enquiries 6.09 2 6.51 2
Library staff are approachable and helpful 6.08 3 6.49 4
Library staff are readily available to assist me 6.03 4 6.48 5
When I am away from campus I can access the electronic Library resources and services I need 6.00 5 6.53 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.94 6 6.09 22
Face-to-face enquiry services meet my needs 5.90 7 6.26 18
I can find a place in the Library to work in a group when I need to 5.77 8 6.31 15
Books and articles I have requested from other libraries and campuses are delivered promptly 5.76 9 6.18 20
The Library web site provides useful information 5.74 10 6.30 17
The Library is a good place to study 5.74 11 6.36 11
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.72 12 6.49 3
The library web site is easy to use 5.71 13 6.43 7
Printing and photocopying facilities in the Library meet my needs 5.65 14 6.36 12
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.65 15 6.38 9
I can find library resources easily from vUWS sites 5.64 16 6.36 13
Course specific library resources meet my learning needs 5.60 17 6.37 10
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.56 18 5.77 25
Library signage is clear 5.54 19 5.75 26
I can find a quiet place in the Library to study when I need to 5.50 20 6.42 8
Opening hours meet my needs 5.38 21 6.20 19
Library classes and online tutorials help me with my learning and research needs 5.36 22 5.54 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.36 23 6.01 23
The Library anticipates my learning and research needs 5.23 24 5.87 24
I am informed about Library services 5.23 25 5.50 28
The items I’m looking for on the library shelves are usually there 5.16 26 6.31 16
I can get wireless access in the Library when I need to 4.97 27 6.14 21
A computer is available when I need one 4.91 28 6.34 14
Mean Performance Score — Which Campus Library do you use most? - Campbelltown
© Insync Surveys - 34-
University of Western Sydney Library Survey Results, October 2009
1298 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.42 1 6.34 14
I can get wireless access in the Library when I need to 1.18 2 6.14 21
The items I’m looking for on the library shelves are usually there 1.15 3 6.31 16
I can find a quiet place in the Library to study when I need to 0.92 4 6.42 8
Opening hours meet my needs 0.82 5 6.20 19
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.77 6 6.49 3
Course specific library resources meet my learning needs 0.76 7 6.37 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.73 8 6.38 9
The library web site is easy to use 0.72 9 6.43 7
I can find library resources easily from vUWS sites 0.72 10 6.36 13
Printing and photocopying facilities in the Library meet my needs 0.71 11 6.36 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.65 12 6.01 23
The Library anticipates my learning and research needs 0.63 13 5.87 24
The Library is a good place to study 0.62 14 6.36 11
The Library web site provides useful information 0.56 15 6.30 17
I can find a place in the Library to work in a group when I need to 0.54 16 6.31 15
When I am away from campus I can access the electronic Library resources and services I need 0.52 17 6.53 1
Library staff are readily available to assist me 0.45 18 6.48 5
Library staff provide accurate answers to my enquiries 0.42 19 6.51 2
Books and articles I have requested from other libraries and campuses are delivered promptly 0.41 20 6.18 20
Library staff are approachable and helpful 0.41 21 6.49 4
Face-to-face enquiry services meet my needs 0.37 22 6.26 18
I am informed about Library services 0.27 23 5.50 28
Library signage is clear 0.21 24 5.75 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.21 25 5.77 25
Library staff treat me fairly and without discrimination 0.19 26 6.47 6
Library classes and online tutorials help me with my learning and research needs 0.18 27 5.54 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.15 28 6.09 22
Mean Gap Scores — Which Campus Library do you use most? - Campbelltown
© Insync Surveys - 35-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Campbelltown
1298 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2422,27
20,21
19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 1323,
25,26
12,
18,28 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 15 11 2 14 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 6 7 62 10 Face-to-face enquiry services meet my needs
61 17 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 5 59 13 I can find a quiet place in the Library to study when I need to
58 3 9 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
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© Insync Surveys
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© Insync Surveys
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Hawkesbury
761 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.60
Library staff treat me fairly and
without discrimination6.46
A computer is available when I
need one4.73
A computer is available when I
need one1.51
Library staff are approachable and
helpful6.59
Library staff are approachable and
helpful6.23
The items I’m looking for on the
library shelves are usually there5.28
The items I’m looking for on the
library shelves are usually there1.06
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.59Library staff provide accurate
answers to my enquiries6.17
I am informed about Library
services5.33 The library web site is easy to use 0.86
When I am away from campus I
can access the electronic Library
resources and services I need
6.56
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
6.06The Library anticipates my
learning and research needs5.39
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.81
Library staff treat me fairly and
without discrimination6.56
Library staff are readily available
to assist me6.05
I can get wireless access in the
Library when I need to5.41
I can get wireless access in the
Library when I need to0.78
Library staff are readily available
to assist me6.54
When I am away from campus I
can access the electronic Library
resources and services I need
6.03
Library classes and online tutorials
help me with my learning and
research needs
5.43I can find library resources easily
from vUWS sites0.77
The library web site is easy to use 6.50
Printing and photocopying
facilities in the Library meet my
needs
6.03 Library signage is clear 5.52Course specific library resources
meet my learning needs0.73
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.44Face-to-face enquiry services
meet my needs6.00
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.55
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.73
Course specific library resources
meet my learning needs6.43
I can find a place in the Library to
work in a group when I need to5.90
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.58The Library web site provides
useful information0.61
Printing and photocopying
facilities in the Library meet my
needs
6.41The Library is a good place to
study5.84
I can find library resources easily
from vUWS sites5.62
I can find a quiet place in the
Library to study when I need to0.57
Factors rated top 10 in importance
© Insync Surveys- 37-
University of Western Sydney Library Survey Results, October 2009
761 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.60 1 6.17 3
Library staff are approachable and helpful 6.59 2 6.23 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.59 3 5.78 13
When I am away from campus I can access the electronic Library resources and services I need 6.56 4 6.03 6
Library staff treat me fairly and without discrimination 6.56 5 6.46 1
Library staff are readily available to assist me 6.54 6 6.05 5
The library web site is easy to use 6.50 7 5.65 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.44 8 5.71 15
Course specific library resources meet my learning needs 6.43 9 5.70 17
Printing and photocopying facilities in the Library meet my needs 6.41 10 6.03 7
I can find library resources easily from vUWS sites 6.39 11 5.62 19
I can find a quiet place in the Library to study when I need to 6.38 12 5.82 12
The Library web site provides useful information 6.36 13 5.76 14
The items I’m looking for on the library shelves are usually there 6.33 14 5.28 27
Face-to-face enquiry services meet my needs 6.31 15 6.00 8
The Library is a good place to study 6.28 16 5.84 10
Opening hours meet my needs 6.27 17 5.71 16
Books and articles I have requested from other libraries and campuses are delivered promptly 6.26 18 5.83 11
A computer is available when I need one 6.24 19 4.73 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.22 20 6.06 4
I can get wireless access in the Library when I need to 6.20 21 5.41 24
I can find a place in the Library to work in a group when I need to 6.18 22 5.90 9
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.05 23 5.58 20
The Library anticipates my learning and research needs 5.92 24 5.39 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.83 25 5.55 21
Library signage is clear 5.78 26 5.52 22
I am informed about Library services 5.64 27 5.33 26
Library classes and online tutorials help me with my learning and research needs 5.63 28 5.43 23
Mean Importance Scores — Which Campus Library do you use most? - Hawkesbury
© Insync Surveys - 38-
University of Western Sydney Library Survey Results, October 2009
761 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.46 1 6.56 5
Library staff are approachable and helpful 6.23 2 6.59 2
Library staff provide accurate answers to my enquiries 6.17 3 6.60 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.06 4 6.22 20
Library staff are readily available to assist me 6.05 5 6.54 6
When I am away from campus I can access the electronic Library resources and services I need 6.03 6 6.56 4
Printing and photocopying facilities in the Library meet my needs 6.03 7 6.41 10
Face-to-face enquiry services meet my needs 6.00 8 6.31 15
I can find a place in the Library to work in a group when I need to 5.90 9 6.18 22
The Library is a good place to study 5.84 10 6.28 16
Books and articles I have requested from other libraries and campuses are delivered promptly 5.83 11 6.26 18
I can find a quiet place in the Library to study when I need to 5.82 12 6.38 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.78 13 6.59 3
The Library web site provides useful information 5.76 14 6.36 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.71 15 6.44 8
Opening hours meet my needs 5.71 16 6.27 17
Course specific library resources meet my learning needs 5.70 17 6.43 9
The library web site is easy to use 5.65 18 6.50 7
I can find library resources easily from vUWS sites 5.62 19 6.39 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.58 20 6.05 23
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.55 21 5.83 25
Library signage is clear 5.52 22 5.78 26
Library classes and online tutorials help me with my learning and research needs 5.43 23 5.63 28
I can get wireless access in the Library when I need to 5.41 24 6.20 21
The Library anticipates my learning and research needs 5.39 25 5.92 24
I am informed about Library services 5.33 26 5.64 27
The items I’m looking for on the library shelves are usually there 5.28 27 6.33 14
A computer is available when I need one 4.73 28 6.24 19
Mean Performance Score — Which Campus Library do you use most? - Hawkesbury
© Insync Surveys - 39-
University of Western Sydney Library Survey Results, October 2009
761 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.51 1 6.24 19
The items I’m looking for on the library shelves are usually there 1.06 2 6.33 14
The library web site is easy to use 0.86 3 6.50 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.81 4 6.59 3
I can get wireless access in the Library when I need to 0.78 5 6.20 21
I can find library resources easily from vUWS sites 0.77 6 6.39 11
Course specific library resources meet my learning needs 0.73 7 6.43 9
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.73 8 6.44 8
The Library web site provides useful information 0.61 9 6.36 13
I can find a quiet place in the Library to study when I need to 0.57 10 6.38 12
Opening hours meet my needs 0.56 11 6.27 17
The Library anticipates my learning and research needs 0.53 12 5.92 24
When I am away from campus I can access the electronic Library resources and services I need 0.53 13 6.56 4
Library staff are readily available to assist me 0.49 14 6.54 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.47 15 6.05 23
The Library is a good place to study 0.44 16 6.28 16
Books and articles I have requested from other libraries and campuses are delivered promptly 0.44 17 6.26 18
Library staff provide accurate answers to my enquiries 0.43 18 6.60 1
Printing and photocopying facilities in the Library meet my needs 0.39 19 6.41 10
Library staff are approachable and helpful 0.36 20 6.59 2
Face-to-face enquiry services meet my needs 0.32 21 6.31 15
I am informed about Library services 0.31 22 5.64 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.28 23 5.83 25
I can find a place in the Library to work in a group when I need to 0.28 24 6.18 22
Library signage is clear 0.26 25 5.78 26
Library classes and online tutorials help me with my learning and research needs 0.19 26 5.63 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.16 27 6.22 20
Library staff treat me fairly and without discrimination 0.10 28 6.56 5
Mean Gap Scores — Which Campus Library do you use most? - Hawkesbury
© Insync Surveys - 40-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Hawkesbury
761 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 24 2720,21
19 66 6 Opening hours meet my needs
65 28 22 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 2623,25
2,13
18 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 67,12
10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 17 14 8 62 10 Face-to-face enquiry services meet my needs
61 16 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 5 59 13 I can find a quiet place in the Library to study when I need to
58 9,3 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 41-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Parramatta
2383 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.42Library staff treat me fairly and
without discrimination6.08
A computer is available when I
need one4.31
A computer is available when I
need one1.84
Library staff provide accurate
answers to my enquiries6.42
Library staff are approachable and
helpful5.96
The items I’m looking for on the
library shelves are usually there4.94
I can find a quiet place in the
Library to study when I need to1.26
When I am away from campus I
can access the electronic Library
resources and services I need
6.41Library staff provide accurate
answers to my enquiries5.92
I can find a quiet place in the
Library to study when I need to4.99
The items I’m looking for on the
library shelves are usually there1.18
Library staff are approachable and
helpful6.39
Library staff are readily available
to assist me5.82
I can find a place in the Library to
work in a group when I need to5.00
I can find a place in the Library to
work in a group when I need to1.12
Library staff treat me fairly and
without discrimination6.39
When I am away from campus I
can access the electronic Library
resources and services I need
5.82I can get wireless access in the
Library when I need to5.03
I can get wireless access in the
Library when I need to1.05
Library staff are readily available
to assist me6.37
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.70I am informed about Library
services5.03
The Library is a good place to
study1.01
The library web site is easy to use 6.34Face-to-face enquiry services
meet my needs5.70
The Library anticipates my
learning and research needs5.12 The library web site is easy to use 0.89
Printing and photocopying
facilities in the Library meet my
needs
6.30The Library web site provides
useful information5.58
Library classes and online tutorials
help me with my learning and
research needs
5.22 Opening hours meet my needs 0.85
The Library is a good place to
study6.30
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.57
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.24
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.85
I can find a quiet place in the
Library to study when I need to6.26
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.51The Library is a good place to
study5.28
I can find library resources easily
from vUWS sites0.84
Factors rated top 10 in importance
© Insync Surveys- 42-
University of Western Sydney Library Survey Results, October 2009
2383 Responses
Importance Performance
Mean Rank Mean Rank
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.42 1 5.57 9
Library staff provide accurate answers to my enquiries 6.42 2 5.92 3
When I am away from campus I can access the electronic Library resources and services I need 6.41 3 5.82 5
Library staff are approachable and helpful 6.39 4 5.96 2
Library staff treat me fairly and without discrimination 6.39 5 6.08 1
Library staff are readily available to assist me 6.37 6 5.82 4
The library web site is easy to use 6.34 7 5.45 12
Printing and photocopying facilities in the Library meet my needs 6.30 8 5.47 11
The Library is a good place to study 6.30 9 5.28 19
I can find a quiet place in the Library to study when I need to 6.26 10 4.99 26
I can find library resources easily from vUWS sites 6.25 11 5.42 16
Course specific library resources meet my learning needs 6.25 12 5.45 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.21 13 5.42 15
The Library web site provides useful information 6.19 14 5.58 8
Opening hours meet my needs 6.17 15 5.32 18
Face-to-face enquiry services meet my needs 6.16 16 5.70 7
A computer is available when I need one 6.15 17 4.31 28
I can find a place in the Library to work in a group when I need to 6.12 18 5.00 25
The items I’m looking for on the library shelves are usually there 6.12 19 4.94 27
I can get wireless access in the Library when I need to 6.08 20 5.03 24
Books and articles I have requested from other libraries and campuses are delivered promptly 6.03 21 5.51 10
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.02 22 5.24 20
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.99 23 5.70 6
The Library anticipates my learning and research needs 5.80 24 5.12 22
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.77 25 5.43 14
Library signage is clear 5.66 26 5.32 17
Library classes and online tutorials help me with my learning and research needs 5.58 27 5.22 21
I am informed about Library services 5.57 28 5.03 23
Mean Importance Scores — Which Campus Library do you use most? - Parramatta
© Insync Surveys - 43-
University of Western Sydney Library Survey Results, October 2009
2383 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.08 1 6.39 5
Library staff are approachable and helpful 5.96 2 6.39 4
Library staff provide accurate answers to my enquiries 5.92 3 6.42 2
Library staff are readily available to assist me 5.82 4 6.37 6
When I am away from campus I can access the electronic Library resources and services I need 5.82 5 6.41 3
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.70 6 5.99 23
Face-to-face enquiry services meet my needs 5.70 7 6.16 16
The Library web site provides useful information 5.58 8 6.19 14
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.57 9 6.42 1
Books and articles I have requested from other libraries and campuses are delivered promptly 5.51 10 6.03 21
Printing and photocopying facilities in the Library meet my needs 5.47 11 6.30 8
The library web site is easy to use 5.45 12 6.34 7
Course specific library resources meet my learning needs 5.45 13 6.25 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.43 14 5.77 25
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.42 15 6.21 13
I can find library resources easily from vUWS sites 5.42 16 6.25 11
Library signage is clear 5.32 17 5.66 26
Opening hours meet my needs 5.32 18 6.17 15
The Library is a good place to study 5.28 19 6.30 9
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.24 20 6.02 22
Library classes and online tutorials help me with my learning and research needs 5.22 21 5.58 27
The Library anticipates my learning and research needs 5.12 22 5.80 24
I am informed about Library services 5.03 23 5.57 28
I can get wireless access in the Library when I need to 5.03 24 6.08 20
I can find a place in the Library to work in a group when I need to 5.00 25 6.12 18
I can find a quiet place in the Library to study when I need to 4.99 26 6.26 10
The items I’m looking for on the library shelves are usually there 4.94 27 6.12 19
A computer is available when I need one 4.31 28 6.15 17
Mean Performance Score — Which Campus Library do you use most? - Parramatta
© Insync Surveys - 44-
University of Western Sydney Library Survey Results, October 2009
2383 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.84 1 6.15 17
I can find a quiet place in the Library to study when I need to 1.26 2 6.26 10
The items I’m looking for on the library shelves are usually there 1.18 3 6.12 19
I can find a place in the Library to work in a group when I need to 1.12 4 6.12 18
I can get wireless access in the Library when I need to 1.05 5 6.08 20
The Library is a good place to study 1.01 6 6.30 9
The library web site is easy to use 0.89 7 6.34 7
Opening hours meet my needs 0.85 8 6.17 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.85 9 6.42 1
I can find library resources easily from vUWS sites 0.84 10 6.25 11
Printing and photocopying facilities in the Library meet my needs 0.83 11 6.30 8
Course specific library resources meet my learning needs 0.80 12 6.25 12
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.79 13 6.21 13
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.78 14 6.02 22
The Library anticipates my learning and research needs 0.68 15 5.80 24
The Library web site provides useful information 0.62 16 6.19 14
When I am away from campus I can access the electronic Library resources and services I need 0.59 17 6.41 3
Library staff are readily available to assist me 0.55 18 6.37 6
I am informed about Library services 0.54 19 5.57 28
Books and articles I have requested from other libraries and campuses are delivered promptly 0.51 20 6.03 21
Library staff provide accurate answers to my enquiries 0.50 21 6.42 2
Face-to-face enquiry services meet my needs 0.46 22 6.16 16
Library staff are approachable and helpful 0.44 23 6.39 4
Library classes and online tutorials help me with my learning and research needs 0.36 24 5.58 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.35 25 5.77 25
Library signage is clear 0.34 26 5.66 26
Library staff treat me fairly and without discrimination 0.31 27 6.39 5
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.29 28 5.99 23
Mean Gap Scores — Which Campus Library do you use most? - Parramatta
© Insync Surveys - 45-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Parramatta
2383 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 2422,27
21 20 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 13 12 2618,28
63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 623,25
2 10 62 Median 10 Face-to-face enquiry services meet my needs
61 15 1114,17
61 11 The items I’m looking for on the library shelves are usually there
60 16 7 8 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 9 58 14 I can find a place in the Library to work in a group when I need to
57 3 57 15 A computer is available when I need one
56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Penrith (Allen)
602 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff are approachable and
helpful6.49
Library staff treat me fairly and
without discrimination6.36
A computer is available when I
need one3.96
A computer is available when I
need one2.13
Library staff provide accurate
answers to my enquiries6.49
Library staff are approachable and
helpful6.21
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.79I can find a quiet place in the
Library to study when I need to1.29
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.45Library staff provide accurate
answers to my enquiries6.07
I can find a quiet place in the
Library to study when I need to4.95
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
1.12
Library staff treat me fairly and
without discrimination6.45
Library staff are readily available
to assist me5.99
I can get wireless access in the
Library when I need to5.06
The items I’m looking for on the
library shelves are usually there1.02
The library web site is easy to use 6.43Face-to-face enquiry services
meet my needs5.92
I can find a place in the Library to
work in a group when I need to5.15
I can get wireless access in the
Library when I need to0.99
Library staff are readily available
to assist me6.42
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.86The Library anticipates my
learning and research needs5.17 The library web site is easy to use 0.97
When I am away from campus I
can access the electronic Library
resources and services I need
6.40
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.82The items I’m looking for on the
library shelves are usually there5.18
I can find a place in the Library to
work in a group when I need to0.97
Course specific library resources
meet my learning needs6.28
When I am away from campus I
can access the electronic Library
resources and services I need
5.81I am informed about Library
services5.26
The Library is a good place to
study0.93
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.28The Library web site provides
useful information5.69
The Library is a good place to
study5.28
I can find library resources easily
from vUWS sites0.86
I can find library resources easily
from vUWS sites6.25
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.60
Library classes and online tutorials
help me with my learning and
research needs
5.34
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.85
Factors rated top 10 in importance
© Insync Surveys- 47-
University of Western Sydney Library Survey Results, October 2009
602 Responses
Importance Performance
Mean Rank Mean Rank
Library staff are approachable and helpful 6.49 1 6.21 2
Library staff provide accurate answers to my enquiries 6.49 2 6.07 3
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.45 3 5.60 10
Library staff treat me fairly and without discrimination 6.45 4 6.36 1
The library web site is easy to use 6.43 5 5.46 13
Library staff are readily available to assist me 6.42 6 5.99 4
When I am away from campus I can access the electronic Library resources and services I need 6.40 7 5.81 8
Course specific library resources meet my learning needs 6.28 8 5.45 14
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.28 9 5.44 16
I can find library resources easily from vUWS sites 6.25 10 5.39 18
Face-to-face enquiry services meet my needs 6.25 11 5.92 5
I can find a quiet place in the Library to study when I need to 6.24 12 4.95 26
The Library web site provides useful information 6.22 13 5.69 9
Printing and photocopying facilities in the Library meet my needs 6.22 14 5.50 12
Books and articles I have requested from other libraries and campuses are delivered promptly 6.22 15 5.82 7
The Library is a good place to study 6.21 16 5.28 20
The items I’m looking for on the library shelves are usually there 6.20 17 5.18 22
I can find a place in the Library to work in a group when I need to 6.12 18 5.15 24
Opening hours meet my needs 6.12 19 5.41 17
A computer is available when I need one 6.09 20 3.96 28
I can get wireless access in the Library when I need to 6.04 21 5.06 25
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.98 22 5.86 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.91 23 4.79 27
The Library anticipates my learning and research needs 5.78 24 5.17 23
Library signage is clear 5.78 25 5.51 11
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.72 26 5.44 15
I am informed about Library services 5.55 27 5.26 21
Library classes and online tutorials help me with my learning and research needs 5.50 28 5.34 19
Mean Importance Scores — Which Campus Library do you use most? - Penrith (Allen)
© Insync Surveys - 48-
University of Western Sydney Library Survey Results, October 2009
602 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.36 1 6.45 4
Library staff are approachable and helpful 6.21 2 6.49 1
Library staff provide accurate answers to my enquiries 6.07 3 6.49 2
Library staff are readily available to assist me 5.99 4 6.42 6
Face-to-face enquiry services meet my needs 5.92 5 6.25 11
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.86 6 5.98 22
Books and articles I have requested from other libraries and campuses are delivered promptly 5.82 7 6.22 15
When I am away from campus I can access the electronic Library resources and services I need 5.81 8 6.40 7
The Library web site provides useful information 5.69 9 6.22 13
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.60 10 6.45 3
Library signage is clear 5.51 11 5.78 25
Printing and photocopying facilities in the Library meet my needs 5.50 12 6.22 14
The library web site is easy to use 5.46 13 6.43 5
Course specific library resources meet my learning needs 5.45 14 6.28 8
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.44 15 5.72 26
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.44 16 6.28 9
Opening hours meet my needs 5.41 17 6.12 19
I can find library resources easily from vUWS sites 5.39 18 6.25 10
Library classes and online tutorials help me with my learning and research needs 5.34 19 5.50 28
The Library is a good place to study 5.28 20 6.21 16
I am informed about Library services 5.26 21 5.55 27
The items I’m looking for on the library shelves are usually there 5.18 22 6.20 17
The Library anticipates my learning and research needs 5.17 23 5.78 24
I can find a place in the Library to work in a group when I need to 5.15 24 6.12 18
I can get wireless access in the Library when I need to 5.06 25 6.04 21
I can find a quiet place in the Library to study when I need to 4.95 26 6.24 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.79 27 5.91 23
A computer is available when I need one 3.96 28 6.09 20
Mean Performance Score — Which Campus Library do you use most? - Penrith (Allen)
© Insync Surveys - 49-
University of Western Sydney Library Survey Results, October 2009
602 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 2.13 1 6.09 20
I can find a quiet place in the Library to study when I need to 1.29 2 6.24 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 1.12 3 5.91 23
The items I’m looking for on the library shelves are usually there 1.02 4 6.20 17
I can get wireless access in the Library when I need to 0.99 5 6.04 21
The library web site is easy to use 0.97 6 6.43 5
I can find a place in the Library to work in a group when I need to 0.97 7 6.12 18
The Library is a good place to study 0.93 8 6.21 16
I can find library resources easily from vUWS sites 0.86 9 6.25 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.85 10 6.45 3
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.84 11 6.28 9
Course specific library resources meet my learning needs 0.83 12 6.28 8
Printing and photocopying facilities in the Library meet my needs 0.72 13 6.22 14
Opening hours meet my needs 0.71 14 6.12 19
The Library anticipates my learning and research needs 0.61 15 5.78 24
When I am away from campus I can access the electronic Library resources and services I need 0.59 16 6.40 7
The Library web site provides useful information 0.53 17 6.22 13
Library staff are readily available to assist me 0.43 18 6.42 6
Library staff provide accurate answers to my enquiries 0.41 19 6.49 2
Books and articles I have requested from other libraries and campuses are delivered promptly 0.40 20 6.22 15
Face-to-face enquiry services meet my needs 0.32 21 6.25 11
I am informed about Library services 0.30 22 5.55 27
Library staff are approachable and helpful 0.28 23 6.49 1
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.28 24 5.72 26
Library signage is clear 0.27 25 5.78 25
Library classes and online tutorials help me with my learning and research needs 0.17 26 5.50 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.12 27 5.98 22
Library staff treat me fairly and without discrimination 0.09 28 6.45 4
Mean Gap Scores — Which Campus Library do you use most? - Penrith (Allen)
© Insync Surveys - 50-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Penrith (Allen)
602 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 24 21 20 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 27 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
6323,26
25 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 13 11 12 18 2 7 10 62 Median 10 Face-to-face enquiry services meet my needs
61 15 14 6 61 11 The items I’m looking for on the library shelves are usually there
60 17 8 60 12 The Library is a good place to study
59 16 59 13 I can find a quiet place in the Library to study when I need to
58 5 3 58 14 I can find a place in the Library to work in a group when I need to
57 9 57 15 A computer is available when I need one
56 1 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 51-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Penrith (Ward)
839 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.60
Library staff treat me fairly and
without discrimination6.40
A computer is available when I
need one4.15
A computer is available when I
need one2.05
Library staff are approachable and
helpful6.59
Library staff are approachable and
helpful6.19
I can get wireless access in the
Library when I need to4.92
The items I’m looking for on the
library shelves are usually there1.33
Library staff are readily available
to assist me6.56
Library staff provide accurate
answers to my enquiries6.14
The items I’m looking for on the
library shelves are usually there5.06
I can get wireless access in the
Library when I need to1.32
When I am away from campus I
can access the electronic Library
resources and services I need
6.55Library staff are readily available
to assist me6.01
I am informed about Library
services5.21 The library web site is easy to use 0.98
Library staff treat me fairly and
without discrimination6.53
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.95
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.23I can find library resources easily
from vUWS sites0.92
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.49
When I am away from campus I
can access the electronic Library
resources and services I need
5.88The Library anticipates my
learning and research needs5.28
I can find a quiet place in the
Library to study when I need to0.83
The library web site is easy to use 6.46Face-to-face enquiry services
meet my needs5.86
Library classes and online tutorials
help me with my learning and
research needs
5.33Course specific library resources
meet my learning needs0.81
Course specific library resources
meet my learning needs6.43 Opening hours meet my needs 5.83 Library signage is clear 5.38
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.79
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.40
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.78I can find library resources easily
from vUWS sites5.47
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.76
I can find library resources easily
from vUWS sites6.39
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
5.72 The library web site is easy to use 5.48
Printing and photocopying
facilities in the Library meet my
needs
0.74
Factors rated top 10 in importance
© Insync Surveys- 52-
University of Western Sydney Library Survey Results, October 2009
839 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.60 1 6.14 3
Library staff are approachable and helpful 6.59 2 6.19 2
Library staff are readily available to assist me 6.56 3 6.01 4
When I am away from campus I can access the electronic Library resources and services I need 6.55 4 5.88 6
Library staff treat me fairly and without discrimination 6.53 5 6.40 1
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.49 6 5.70 11
The library web site is easy to use 6.46 7 5.48 19
Course specific library resources meet my learning needs 6.43 8 5.61 15
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.40 9 5.72 10
I can find library resources easily from vUWS sites 6.39 10 5.47 20
The items I’m looking for on the library shelves are usually there 6.38 11 5.06 26
I can find a quiet place in the Library to study when I need to 6.38 12 5.55 18
Printing and photocopying facilities in the Library meet my needs 6.32 13 5.58 16
Opening hours meet my needs 6.31 14 5.83 8
The Library web site provides useful information 6.28 15 5.63 14
Face-to-face enquiry services meet my needs 6.27 16 5.86 7
Books and articles I have requested from other libraries and campuses are delivered promptly 6.25 17 5.78 9
I can get wireless access in the Library when I need to 6.24 18 4.92 27
The Library is a good place to study 6.24 19 5.68 12
I can find a place in the Library to work in a group when I need to 6.24 20 5.67 13
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.21 21 5.95 5
A computer is available when I need one 6.21 22 4.15 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.99 23 5.23 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.84 24 5.55 17
The Library anticipates my learning and research needs 5.83 25 5.28 23
Library signage is clear 5.79 26 5.38 21
I am informed about Library services 5.56 27 5.21 25
Library classes and online tutorials help me with my learning and research needs 5.47 28 5.33 22
Mean Importance Scores — Which Campus Library do you use most? - Penrith (Ward)
© Insync Surveys - 53-
University of Western Sydney Library Survey Results, October 2009
839 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.40 1 6.53 5
Library staff are approachable and helpful 6.19 2 6.59 2
Library staff provide accurate answers to my enquiries 6.14 3 6.60 1
Library staff are readily available to assist me 6.01 4 6.56 3
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.95 5 6.21 21
When I am away from campus I can access the electronic Library resources and services I need 5.88 6 6.55 4
Face-to-face enquiry services meet my needs 5.86 7 6.27 16
Opening hours meet my needs 5.83 8 6.31 14
Books and articles I have requested from other libraries and campuses are delivered promptly 5.78 9 6.25 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.72 10 6.40 9
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.70 11 6.49 6
The Library is a good place to study 5.68 12 6.24 19
I can find a place in the Library to work in a group when I need to 5.67 13 6.24 20
The Library web site provides useful information 5.63 14 6.28 15
Course specific library resources meet my learning needs 5.61 15 6.43 8
Printing and photocopying facilities in the Library meet my needs 5.58 16 6.32 13
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.55 17 5.84 24
I can find a quiet place in the Library to study when I need to 5.55 18 6.38 12
The library web site is easy to use 5.48 19 6.46 7
I can find library resources easily from vUWS sites 5.47 20 6.39 10
Library signage is clear 5.38 21 5.79 26
Library classes and online tutorials help me with my learning and research needs 5.33 22 5.47 28
The Library anticipates my learning and research needs 5.28 23 5.83 25
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.23 24 5.99 23
I am informed about Library services 5.21 25 5.56 27
The items I’m looking for on the library shelves are usually there 5.06 26 6.38 11
I can get wireless access in the Library when I need to 4.92 27 6.24 18
A computer is available when I need one 4.15 28 6.21 22
Mean Performance Score — Which Campus Library do you use most? - Penrith (Ward)
© Insync Surveys - 54-
University of Western Sydney Library Survey Results, October 2009
839 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 2.05 1 6.21 22
The items I’m looking for on the library shelves are usually there 1.33 2 6.38 11
I can get wireless access in the Library when I need to 1.32 3 6.24 18
The library web site is easy to use 0.98 4 6.46 7
I can find library resources easily from vUWS sites 0.92 5 6.39 10
I can find a quiet place in the Library to study when I need to 0.83 6 6.38 12
Course specific library resources meet my learning needs 0.81 7 6.43 8
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.79 8 6.49 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.76 9 5.99 23
Printing and photocopying facilities in the Library meet my needs 0.74 10 6.32 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.68 11 6.40 9
When I am away from campus I can access the electronic Library resources and services I need 0.67 12 6.55 4
The Library web site provides useful information 0.65 13 6.28 15
I can find a place in the Library to work in a group when I need to 0.57 14 6.24 20
The Library is a good place to study 0.56 15 6.24 19
Library staff are readily available to assist me 0.55 16 6.56 3
The Library anticipates my learning and research needs 0.54 17 5.83 25
Opening hours meet my needs 0.49 18 6.31 14
Books and articles I have requested from other libraries and campuses are delivered promptly 0.46 19 6.25 17
Library staff provide accurate answers to my enquiries 0.46 20 6.60 1
Library signage is clear 0.41 21 5.79 26
Face-to-face enquiry services meet my needs 0.41 22 6.27 16
Library staff are approachable and helpful 0.40 23 6.59 2
I am informed about Library services 0.36 24 5.56 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.29 25 5.84 24
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.26 26 6.21 21
Library classes and online tutorials help me with my learning and research needs 0.14 27 5.47 28
Library staff treat me fairly and without discrimination 0.13 28 6.53 5
Mean Gap Scores — Which Campus Library do you use most? - Penrith (Ward)
© Insync Surveys - 55-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Penrith (Ward)
839 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 22 21 20 66 6 Opening hours meet my needs
65 28 24 27 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 11 2613,25
23 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
632,18
6 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 1712,14
7 8 62 10 Face-to-face enquiry services meet my needs
61 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 3 9 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 1 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
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© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Which Campus Library do you use most? - Off Campus
138 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.70Library staff provide accurate
answers to my enquiries6.30
A computer is available when I
need one4.68
A computer is available when I
need one1.41
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.66Library staff treat me fairly and
without discrimination6.26
The Library anticipates my
learning and research needs4.81 The library web site is easy to use 1.24
The library web site is easy to use 6.61Library staff are readily available
to assist me6.24
The items I’m looking for on the
library shelves are usually there4.97
I can find library resources easily
from vUWS sites1.11
Library staff provide accurate
answers to my enquiries6.49
Library staff are approachable and
helpful6.19
Library classes and online tutorials
help me with my learning and
research needs
4.99Course specific library resources
meet my learning needs1.08
I can find library resources easily
from vUWS sites6.48
When I am away from campus I
can access the electronic Library
resources and services I need
6.03I can get wireless access in the
Library when I need to5.02
I can get wireless access in the
Library when I need to1.06
Library staff are approachable and
helpful6.47
Face-to-face enquiry services
meet my needs5.84
I am informed about Library
services5.05
I can find a quiet place in the
Library to study when I need to1.01
Library staff are readily available
to assist me6.45
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.83I can find a quiet place in the
Library to study when I need to5.08
I can find a place in the Library to
work in a group when I need to0.94
Course specific library resources
meet my learning needs6.44
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.73The Library is a good place to
study5.17
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.93
Library staff treat me fairly and
without discrimination6.39
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.67I can find a place in the Library to
work in a group when I need to5.17
The items I’m looking for on the
library shelves are usually there0.91
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.30
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
5.63
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.19
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.85
Factors rated top 10 in importance
© Insync Surveys- 57-
University of Western Sydney Library Survey Results, October 2009
138 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.70 1 6.03 5
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.66 2 5.73 8
The library web site is easy to use 6.61 3 5.38 15
Library staff provide accurate answers to my enquiries 6.49 4 6.30 1
I can find library resources easily from vUWS sites 6.48 5 5.37 16
Library staff are approachable and helpful 6.47 6 6.19 4
Library staff are readily available to assist me 6.45 7 6.24 3
Course specific library resources meet my learning needs 6.44 8 5.36 17
Library staff treat me fairly and without discrimination 6.39 9 6.26 2
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.30 10 5.63 10
The Library web site provides useful information 6.27 11 5.46 12
I can find a place in the Library to work in a group when I need to 6.11 12 5.17 20
I can find a quiet place in the Library to study when I need to 6.09 13 5.08 22
A computer is available when I need one 6.09 14 4.68 28
I can get wireless access in the Library when I need to 6.08 15 5.02 24
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.04 16 5.19 19
Printing and photocopying facilities in the Library meet my needs 6.02 17 5.44 13
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 6.01 18 5.57 11
Books and articles I have requested from other libraries and campuses are delivered promptly 5.99 19 5.67 9
The Library is a good place to study 5.92 20 5.17 21
The items I’m looking for on the library shelves are usually there 5.88 21 4.97 26
Face-to-face enquiry services meet my needs 5.73 22 5.84 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.65 23 5.83 7
Opening hours meet my needs 5.61 24 5.41 14
Library signage is clear 5.59 25 5.31 18
I am informed about Library services 5.56 26 5.05 23
The Library anticipates my learning and research needs 5.48 27 4.81 27
Library classes and online tutorials help me with my learning and research needs 5.42 28 4.99 25
Mean Importance Scores — Which Campus Library do you use most? - Off Campus
© Insync Surveys - 58-
University of Western Sydney Library Survey Results, October 2009
138 Responses
Performance Importance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.30 1 6.49 4
Library staff treat me fairly and without discrimination 6.26 2 6.39 9
Library staff are readily available to assist me 6.24 3 6.45 7
Library staff are approachable and helpful 6.19 4 6.47 6
When I am away from campus I can access the electronic Library resources and services I need 6.03 5 6.70 1
Face-to-face enquiry services meet my needs 5.84 6 5.73 22
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.83 7 5.65 23
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.73 8 6.66 2
Books and articles I have requested from other libraries and campuses are delivered promptly 5.67 9 5.99 19
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.63 10 6.30 10
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.57 11 6.01 18
The Library web site provides useful information 5.46 12 6.27 11
Printing and photocopying facilities in the Library meet my needs 5.44 13 6.02 17
Opening hours meet my needs 5.41 14 5.61 24
The library web site is easy to use 5.38 15 6.61 3
I can find library resources easily from vUWS sites 5.37 16 6.48 5
Course specific library resources meet my learning needs 5.36 17 6.44 8
Library signage is clear 5.31 18 5.59 25
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.19 19 6.04 16
I can find a place in the Library to work in a group when I need to 5.17 20 6.11 12
The Library is a good place to study 5.17 21 5.92 20
I can find a quiet place in the Library to study when I need to 5.08 22 6.09 13
I am informed about Library services 5.05 23 5.56 26
I can get wireless access in the Library when I need to 5.02 24 6.08 15
Library classes and online tutorials help me with my learning and research needs 4.99 25 5.42 28
The items I’m looking for on the library shelves are usually there 4.97 26 5.88 21
The Library anticipates my learning and research needs 4.81 27 5.48 27
A computer is available when I need one 4.68 28 6.09 14
Mean Performance Score — Which Campus Library do you use most? - Off Campus
© Insync Surveys - 59-
University of Western Sydney Library Survey Results, October 2009
138 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.41 1 6.09 14
The library web site is easy to use 1.24 2 6.61 3
I can find library resources easily from vUWS sites 1.11 3 6.48 5
Course specific library resources meet my learning needs 1.08 4 6.44 8
I can get wireless access in the Library when I need to 1.06 5 6.08 15
I can find a quiet place in the Library to study when I need to 1.01 6 6.09 13
I can find a place in the Library to work in a group when I need to 0.94 7 6.11 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.93 8 6.66 2
The items I’m looking for on the library shelves are usually there 0.91 9 5.88 21
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.85 10 6.04 16
The Library web site provides useful information 0.81 11 6.27 11
The Library is a good place to study 0.76 12 5.92 20
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.67 13 6.30 10
When I am away from campus I can access the electronic Library resources and services I need 0.67 14 6.70 1
The Library anticipates my learning and research needs 0.67 15 5.48 27
Printing and photocopying facilities in the Library meet my needs 0.57 16 6.02 17
I am informed about Library services 0.50 17 5.56 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.44 18 6.01 18
Library classes and online tutorials help me with my learning and research needs 0.43 19 5.42 28
Books and articles I have requested from other libraries and campuses are delivered promptly 0.32 20 5.99 19
Library staff are approachable and helpful 0.28 21 6.47 6
Library signage is clear 0.27 22 5.59 25
Library staff are readily available to assist me 0.21 23 6.45 7
Opening hours meet my needs 0.20 24 5.61 24
Library staff provide accurate answers to my enquiries 0.18 25 6.49 4
Library staff treat me fairly and without discrimination 0.13 26 6.39 9
Face-to-face enquiry services meet my needs -0.10 27 5.73 22
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.18 28 5.65 23
Mean Gap Scores — Which Campus Library do you use most? - Off Campus
© Insync Surveys - 60-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Which Campus Library do you use most? - Off Campus
138 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 24 27 67 5 The Library anticipates my learning and research needs
66 28 66 6 Opening hours meet my needs
65 2620,22
21 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 25 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 2 23 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 62 10 Face-to-face enquiry services meet my needs
61 15 17 13 14 61 Median 11 The items I’m looking for on the library shelves are usually there
60 16 18 9 7 60 12 The Library is a good place to study
59 11 12 59 13 I can find a quiet place in the Library to study when I need to
58 58 14 I can find a place in the Library to work in a group when I need to
578,10
57 15 A computer is available when I need one
56 1 3 6 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 5 55 17 I can get wireless access in the Library when I need to
54 4 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
Imp
ort
an
ce
Me
an
sx
10
© Insync Surveys
- 61-
University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic
What is your major area of study, research or teaching?
School of Communication Arts (453
Responses)School of Education (684 Responses)
School of Humanities and Languages (477
Responses)
Library staff are approachable and helpful 6.57When I am away from campus I can access
the electronic Library resources and services
I need
6.60Library staff provide accurate answers to my
enquiries6.56
Library staff provide accurate answers to my
enquiries6.56
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.57 Library staff are approachable and helpful 6.55
Library staff treat me fairly and without
discrimination6.53
Library staff provide accurate answers to my
enquiries6.57
When I am away from campus I can access
the electronic Library resources and services
I need
6.55
Library staff are readily available to assist me 6.51 Library staff are approachable and helpful 6.56 Library staff are readily available to assist me 6.54
When I am away from campus I can access
the electronic Library resources and services
I need
6.46 Library staff are readily available to assist me 6.54Library staff treat me fairly and without
discrimination6.52
School of Psychology (569 Responses) School of Social Sciences (407 Responses) School of Accounting (590 Responses)
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.70Library staff provide accurate answers to my
enquiries6.62
Library staff treat me fairly and without
discrimination6.34
When I am away from campus I can access
the electronic Library resources and services
I need
6.69 Library staff are approachable and helpful 6.55 Library staff are approachable and helpful 6.34
The library web site is easy to use 6.61When I am away from campus I can access
the electronic Library resources and services
I need
6.53 The Library is a good place to study 6.32
Library staff provide accurate answers to my
enquiries6.58
Library staff treat me fairly and without
discrimination6.51
Library staff provide accurate answers to my
enquiries6.32
Library staff are approachable and helpful 6.56 The library web site is easy to use 6.50 Library staff are readily available to assist me 6.30
School of Economics and Finance (238
Responses)School of Law (477 Responses) School of Management (579 Responses)
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.42Library staff provide accurate answers to my
enquiries6.63
When I am away from campus I can access
the electronic Library resources and services
I need
6.53
When I am away from campus I can access
the electronic Library resources and services
I need
6.31Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.59Library staff provide accurate answers to my
enquiries6.48
Library staff provide accurate answers to my
enquiries6.29
When I am away from campus I can access
the electronic Library resources and services
I need
6.57 Library staff are approachable and helpful 6.47
The library web site is easy to use 6.24 Library staff are readily available to assist me 6.54Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.43
Library staff are approachable and helpful 6.24 Library staff are approachable and helpful 6.53 The library web site is easy to use 6.42
School of Marketing (252 Responses)Sydney Graduate School of Management (38
Responses)
School of Biomedical and Health Services
(625 Responses)
Library staff provide accurate answers to my
enquiries6.43
Library staff provide accurate answers to my
enquiries6.43
Library staff treat me fairly and without
discrimination6.50
Library staff are readily available to assist me 6.43 Library staff are approachable and helpful 6.39Library staff provide accurate answers to my
enquiries6.49
Library staff are approachable and helpful 6.38 Library staff are readily available to assist me 6.39 Library staff are readily available to assist me 6.49
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.38When I am away from campus I can access
the electronic Library resources and services
I need
6.38 Library staff are approachable and helpful 6.47
Library staff treat me fairly and without
discrimination6.36
Library staff treat me fairly and without
discrimination6.37
When I am away from campus I can access
the electronic Library resources and services
I need
6.43
Unique Factors
© Insync Surveys - 62-
University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic
What is your major area of study, research or teaching?
School of Computing and Mathematics (180
Responses)School of Engineering (257 Responses) School of Medicine (146 Responses)
The library web site is easy to use 6.32Library staff provide accurate answers to my
enquiries6.36
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.60
Library staff treat me fairly and without
discrimination6.32 Library staff are approachable and helpful 6.34
When I am away from campus I can access
the electronic Library resources and services
I need
6.57
Library staff are readily available to assist me 6.28 The library web site is easy to use 6.32The items I’m looking for on the library
shelves are usually there6.52
Library staff provide accurate answers to my
enquiries6.28 Library staff are readily available to assist me 6.32
Course specific library resources meet my
learning needs6.49
I can get wireless access in the Library when
I need to6.26
Library staff treat me fairly and without
discrimination6.30
I can find library resources easily from vUWS
sites6.47
School of Natural Sciences (551 Responses)School of Nursing and Midwifery (1089
Responses)UWSCollege (47 Responses)
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.57When I am away from campus I can access
the electronic Library resources and services
I need
6.59I can find a quiet place in the Library to
study when I need to6.37
Library staff provide accurate answers to my
enquiries6.54
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.58 Library staff are approachable and helpful 6.36
Library staff are approachable and helpful 6.52 Library staff are approachable and helpful 6.55 Library staff are readily available to assist me 6.33
When I am away from campus I can access
the electronic Library resources and services
I need
6.50Library staff provide accurate answers to my
enquiries6.54
Library staff treat me fairly and without
discrimination6.31
Library staff treat me fairly and without
discrimination6.50
Library staff treat me fairly and without
discrimination6.53
Printing and photocopying facilities in the
Library meet my needs6.26
Research Institute/Centre/Group (67
Responses)
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.76
When I am away from campus I can access
the electronic Library resources and services
I need
6.67
Library staff provide accurate answers to my
enquiries6.55
The library web site is easy to use 6.48
Library staff are approachable and helpful 6.41
Unique Factors
© Insync Surveys - 63-
University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic
What is your major area of study, research or teaching?
School of Communication Arts (453
Responses)School of Education (684 Responses)
School of Humanities and Languages (477
Responses)
Library staff treat me fairly and without
discrimination6.38
Library staff treat me fairly and without
discrimination6.39
Library staff treat me fairly and without
discrimination6.37
Library staff are approachable and helpful 6.17 Library staff are approachable and helpful 6.12 Library staff are approachable and helpful 6.17
Library staff provide accurate answers to my
enquiries6.08
Library staff provide accurate answers to my
enquiries6.11
Library staff provide accurate answers to my
enquiries6.09
Library staff are readily available to assist me 5.94Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.98 Library staff are readily available to assist me 6.02
Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.92
When I am away from campus I can access
the electronic Library resources and services
I need
5.96When I am away from campus I can access
the electronic Library resources and services
I need
5.90
School of Psychology (569 Responses) School of Social Sciences (407 Responses) School of Accounting (590 Responses)
Library staff treat me fairly and without
discrimination6.43
Library staff treat me fairly and without
discrimination6.33
Library staff treat me fairly and without
discrimination5.98
Library staff provide accurate answers to my
enquiries6.17 Library staff are approachable and helpful 6.09 Library staff are approachable and helpful 5.95
Library staff are approachable and helpful 6.16Library staff provide accurate answers to my
enquiries6.08
Library staff provide accurate answers to my
enquiries5.87
When I am away from campus I can access
the electronic Library resources and services
I need
6.14Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.98
When I am away from campus I can access
the electronic Library resources and services
I need
5.85
Library staff are readily available to assist me 6.01When I am away from campus I can access
the electronic Library resources and services
I need
5.92 Library staff are readily available to assist me 5.82
School of Economics and Finance (238
Responses)School of Law (477 Responses) School of Management (579 Responses)
Library staff treat me fairly and without
discrimination6.10
Library staff treat me fairly and without
discrimination6.25
Library staff treat me fairly and without
discrimination6.23
Library staff are approachable and helpful 6.03When I am away from campus I can access
the electronic Library resources and services
I need
6.00 Library staff are approachable and helpful 6.03
Library staff provide accurate answers to my
enquiries5.95 Library staff are approachable and helpful 5.98
Library staff provide accurate answers to my
enquiries5.98
Library staff are readily available to assist me 5.76Library staff provide accurate answers to my
enquiries5.96
When I am away from campus I can access
the electronic Library resources and services
I need
5.93
When I am away from campus I can access
the electronic Library resources and services
I need
5.75 Library staff are readily available to assist me 5.82 Library staff are readily available to assist me 5.92
School of Marketing (252 Responses)Sydney Graduate School of Management (38
Responses)
School of Biomedical and Health Services
(625 Responses)
Library staff treat me fairly and without
discrimination5.95 Library staff are readily available to assist me 6.00
Library staff treat me fairly and without
discrimination6.30
Library staff provide accurate answers to my
enquiries5.79
Library staff provide accurate answers to my
enquiries5.97 Library staff are approachable and helpful 6.15
Library staff are approachable and helpful 5.71Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.90
Library staff provide accurate answers to my
enquiries6.11
Library staff are readily available to assist me 5.70 Library staff are approachable and helpful 5.84 Library staff are readily available to assist me 6.05
When I am away from campus I can access
the electronic Library resources and services
I need
5.66When I am away from campus I can access
the electronic Library resources and services
I need
5.82Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.95
Unique Factors
© Insync Surveys - 64-
University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic
What is your major area of study, research or teaching?
School of Computing and Mathematics (180
Responses)School of Engineering (257 Responses) School of Medicine (146 Responses)
Library staff treat me fairly and without
discrimination6.21
Library staff treat me fairly and without
discrimination6.21
Library staff treat me fairly and without
discrimination6.21
Library staff are approachable and helpful 6.07 Library staff are approachable and helpful 6.11Library staff provide accurate answers to my
enquiries6.01
Library staff provide accurate answers to my
enquiries6.05
Library staff provide accurate answers to my
enquiries5.96
When I am away from campus I can access
the electronic Library resources and services
I need
5.95
Library staff are readily available to assist me 5.96 Library staff are readily available to assist me 5.95 Library staff are approachable and helpful 5.90
When I am away from campus I can access
the electronic Library resources and services
I need
5.80 Face-to-face enquiry services meet my needs 5.86Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.90
School of Natural Sciences (551 Responses)School of Nursing and Midwifery (1089
Responses)UWSCollege (47 Responses)
Library staff treat me fairly and without
discrimination6.39
Library staff treat me fairly and without
discrimination6.21
Library staff treat me fairly and without
discrimination6.24
Library staff are approachable and helpful 6.15 Library staff are approachable and helpful 6.13I can find a quiet place in the Library to
study when I need to6.05
Library staff provide accurate answers to my
enquiries6.13
Library staff provide accurate answers to my
enquiries6.09
Library staff provide accurate answers to my
enquiries5.98
Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs6.01 Library staff are readily available to assist me 5.99 Library staff are readily available to assist me 5.95
Library staff are readily available to assist me 5.99When I am away from campus I can access
the electronic Library resources and services
I need
5.96 Face-to-face enquiry services meet my needs 5.86
Research Institute/Centre/Group (67
Responses)
Library staff treat me fairly and without
discrimination6.25
Library staff are approachable and helpful 6.00
Library staff are readily available to assist me 5.90
Books and articles I have requested from
other libraries and campuses are delivered
promptly
5.90
Library staff provide accurate answers to my
enquiries5.88
Unique Factors
© Insync Surveys - 65-
University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic
What is your major area of study, research or teaching?
School of Communication Arts (453
Responses)School of Education (684 Responses)
School of Humanities and Languages (477
Responses)
A computer is available when I need one 1.97 A computer is available when I need one 2.31 A computer is available when I need one 1.99
I can get wireless access in the Library when
I need to1.44
The items I’m looking for on the library
shelves are usually there1.36
The items I’m looking for on the library
shelves are usually there1.35
The items I’m looking for on the library
shelves are usually there1.37
I can get wireless access in the Library when
I need to1.35
I can get wireless access in the Library when
I need to1.25
The library web site is easy to use 0.99I can find a quiet place in the Library to
study when I need to1.28
I can find a quiet place in the Library to
study when I need to1.16
I can find library resources easily from vUWS
sites0.88
I can find a place in the Library to work in a
group when I need to1.19
Information resources located in the Library
(e.g. books, journals, DVDs) meet my
learning and research needs
0.96
School of Psychology (569 Responses) School of Social Sciences (407 Responses) School of Accounting (590 Responses)
A computer is available when I need one 2.41 A computer is available when I need one 2.23 A computer is available when I need one 1.55
I can find a quiet place in the Library to
study when I need to1.54
The items I’m looking for on the library
shelves are usually there1.34
I can find a quiet place in the Library to
study when I need to1.13
The items I’m looking for on the library
shelves are usually there1.41
I can get wireless access in the Library when
I need to1.24
I can find a place in the Library to work in a
group when I need to1.03
I can get wireless access in the Library when
I need to1.37
I can find a quiet place in the Library to
study when I need to1.10
The items I’m looking for on the library
shelves are usually there1.02
The Library is a good place to study 1.10 The library web site is easy to use 1.01I can get wireless access in the Library when
I need to0.92
School of Economics and Finance (238
Responses)School of Law (477 Responses) School of Management (579 Responses)
A computer is available when I need one 1.55 A computer is available when I need one 2.10 A computer is available when I need one 1.86
I can find a quiet place in the Library to
study when I need to1.21
I can find a quiet place in the Library to
study when I need to1.48
I can find a quiet place in the Library to
study when I need to1.21
I can get wireless access in the Library when
I need to1.18
The items I’m looking for on the library
shelves are usually there1.42
The items I’m looking for on the library
shelves are usually there1.12
The items I’m looking for on the library
shelves are usually there1.10 Opening hours meet my needs 1.29
I can find a place in the Library to work in a
group when I need to1.10
The Library is a good place to study 1.03I can get wireless access in the Library when
I need to1.18
I can get wireless access in the Library when
I need to1.07
School of Marketing (252 Responses)Sydney Graduate School of Management (38
Responses)
School of Biomedical and Health Services
(625 Responses)
A computer is available when I need one 1.71I can get wireless access in the Library when
I need to1.85 A computer is available when I need one 1.58
I can get wireless access in the Library when
I need to1.27
I can find a quiet place in the Library to
study when I need to1.40
I can get wireless access in the Library when
I need to1.13
I can find a quiet place in the Library to
study when I need to1.19 The Library is a good place to study 1.33
The items I’m looking for on the library
shelves are usually there1.07
I can find a place in the Library to work in a
group when I need to1.19 A computer is available when I need one 1.32
I can find a quiet place in the Library to
study when I need to0.85
The items I’m looking for on the library
shelves are usually there1.02
The items I’m looking for on the library
shelves are usually there1.31
Course specific library resources meet my
learning needs0.81
Unique Factors
© Insync Surveys - 66-
University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic
What is your major area of study, research or teaching?
School of Computing and Mathematics (180
Responses)School of Engineering (257 Responses) School of Medicine (146 Responses)
A computer is available when I need one 1.39 A computer is available when I need one 2.04The items I’m looking for on the library
shelves are usually there1.47
I can find a quiet place in the Library to
study when I need to0.95
Laptop facilities (e.g. desks, power) in the
Library meet my needs1.29
I can get wireless access in the Library when
I need to1.34
I can find a place in the Library to work in a
group when I need to0.78
I can find a quiet place in the Library to
study when I need to1.15 Opening hours meet my needs 1.26
The Library is a good place to study 0.76The items I’m looking for on the library
shelves are usually there1.03 A computer is available when I need one 1.19
The library web site is easy to use 0.76Printing and photocopying facilities in the
Library meet my needs1.00
I can find a quiet place in the Library to
study when I need to1.09
School of Natural Sciences (551 Responses)School of Nursing and Midwifery (1089
Responses)UWSCollege (47 Responses)
A computer is available when I need one 1.64 A computer is available when I need one 1.60I can get wireless access in the Library when
I need to1.42
The items I’m looking for on the library
shelves are usually there0.92
The items I’m looking for on the library
shelves are usually there1.33
Laptop facilities (e.g. desks, power) in the
Library meet my needs1.20
The library web site is easy to use 0.90Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
0.95Course specific library resources meet my
learning needs0.97
I can get wireless access in the Library when
I need to0.88
I can get wireless access in the Library when
I need to0.93
When I am away from campus I can access
the electronic Library resources and services
I need
0.97
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
0.81I can find library resources easily from vUWS
sites0.90 A computer is available when I need one 0.95
Research Institute/Centre/Group (67
Responses)
I can get wireless access in the Library when
I need to1.41
The library web site is easy to use 1.35
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
1.22
The items I’m looking for on the library
shelves are usually there1.10
Information resources located in the Library
(e.g. books, journals, DVDs) meet my
learning and research needs
1.05
Unique Factors
© Insync Surveys - 67-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Communication Arts
453 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff are approachable and
helpful6.57
Library staff treat me fairly and
without discrimination6.38
A computer is available when I
need one4.14
A computer is available when I
need one1.97
Library staff provide accurate
answers to my enquiries6.56
Library staff are approachable and
helpful6.17
I can get wireless access in the
Library when I need to4.78
I can get wireless access in the
Library when I need to1.44
Library staff treat me fairly and
without discrimination6.53
Library staff provide accurate
answers to my enquiries6.08
The items I’m looking for on the
library shelves are usually there5.00
The items I’m looking for on the
library shelves are usually there1.37
Library staff are readily available
to assist me6.51
Library staff are readily available
to assist me5.94
I am informed about Library
services5.29 The library web site is easy to use 0.99
When I am away from campus I
can access the electronic Library
resources and services I need
6.46
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.92
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.29I can find library resources easily
from vUWS sites0.88
I can find a quiet place in the
Library to study when I need to6.43 Opening hours meet my needs 5.86
Library classes and online tutorials
help me with my learning and
research needs
5.35I can find a quiet place in the
Library to study when I need to0.85
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.40
When I am away from campus I
can access the electronic Library
resources and services I need
5.81 The library web site is easy to use 5.36Course specific library resources
meet my learning needs0.74
Course specific library resources
meet my learning needs6.37
Face-to-face enquiry services
meet my needs5.78
The Library anticipates my
learning and research needs5.38
Printing and photocopying
facilities in the Library meet my
needs
0.73
The items I’m looking for on the
library shelves are usually there6.37
I can find a place in the Library to
work in a group when I need to5.74 Library signage is clear 5.43
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.71
The library web site is easy to use 6.36
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
5.71I can find library resources easily
from vUWS sites5.45
The Library web site provides
useful information0.67
Factors rated top 10 in importance
© Insync Surveys
University of Western Sydney Library Survey Results, October 2009
453 Responses
Importance Performance
Mean Rank Mean Rank
Library staff are approachable and helpful 6.57 1 6.17 2
Library staff provide accurate answers to my enquiries 6.56 2 6.08 3
Library staff treat me fairly and without discrimination 6.53 3 6.38 1
Library staff are readily available to assist me 6.51 4 5.94 4
When I am away from campus I can access the electronic Library resources and services I need 6.46 5 5.81 7
I can find a quiet place in the Library to study when I need to 6.43 6 5.58 16
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.40 7 5.69 12
Course specific library resources meet my learning needs 6.37 8 5.64 14
The items I’m looking for on the library shelves are usually there 6.37 9 5.00 26
The library web site is easy to use 6.36 10 5.36 22
I can find library resources easily from vUWS sites 6.33 11 5.45 19
Printing and photocopying facilities in the Library meet my needs 6.33 12 5.59 15
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.30 13 5.71 10
I can find a place in the Library to work in a group when I need to 6.28 14 5.74 9
Opening hours meet my needs 6.26 15 5.86 6
The Library web site provides useful information 6.24 16 5.57 17
Face-to-face enquiry services meet my needs 6.24 17 5.78 8
I can get wireless access in the Library when I need to 6.22 18 4.78 27
The Library is a good place to study 6.21 19 5.64 13
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.20 20 5.92 5
Books and articles I have requested from other libraries and campuses are delivered promptly 6.14 21 5.70 11
A computer is available when I need one 6.11 22 4.14 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.94 23 5.29 24
The Library anticipates my learning and research needs 5.86 24 5.38 21
Library signage is clear 5.80 25 5.43 20
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.76 26 5.50 18
I am informed about Library services 5.58 27 5.29 25
Library classes and online tutorials help me with my learning and research needs 5.44 28 5.35 23
Mean Importance Scores — What is your major area of study, research or teaching? - School of Communication Arts
© Insync Surveys - 69-
University of Western Sydney Library Survey Results, October 2009
453 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.38 1 6.53 3
Library staff are approachable and helpful 6.17 2 6.57 1
Library staff provide accurate answers to my enquiries 6.08 3 6.56 2
Library staff are readily available to assist me 5.94 4 6.51 4
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.92 5 6.20 20
Opening hours meet my needs 5.86 6 6.26 15
When I am away from campus I can access the electronic Library resources and services I need 5.81 7 6.46 5
Face-to-face enquiry services meet my needs 5.78 8 6.24 17
I can find a place in the Library to work in a group when I need to 5.74 9 6.28 14
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.71 10 6.30 13
Books and articles I have requested from other libraries and campuses are delivered promptly 5.70 11 6.14 21
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.69 12 6.40 7
The Library is a good place to study 5.64 13 6.21 19
Course specific library resources meet my learning needs 5.64 14 6.37 8
Printing and photocopying facilities in the Library meet my needs 5.59 15 6.33 12
I can find a quiet place in the Library to study when I need to 5.58 16 6.43 6
The Library web site provides useful information 5.57 17 6.24 16
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.50 18 5.76 26
I can find library resources easily from vUWS sites 5.45 19 6.33 11
Library signage is clear 5.43 20 5.80 25
The Library anticipates my learning and research needs 5.38 21 5.86 24
The library web site is easy to use 5.36 22 6.36 10
Library classes and online tutorials help me with my learning and research needs 5.35 23 5.44 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.29 24 5.94 23
I am informed about Library services 5.29 25 5.58 27
The items I’m looking for on the library shelves are usually there 5.00 26 6.37 9
I can get wireless access in the Library when I need to 4.78 27 6.22 18
A computer is available when I need one 4.14 28 6.11 22
Mean Performance Score — What is your major area of study, research or teaching? - School of Communication Arts
© Insync Surveys - 70-
University of Western Sydney Library Survey Results, October 2009
453 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.97 1 6.11 22
I can get wireless access in the Library when I need to 1.44 2 6.22 18
The items I’m looking for on the library shelves are usually there 1.37 3 6.37 9
The library web site is easy to use 0.99 4 6.36 10
I can find library resources easily from vUWS sites 0.88 5 6.33 11
I can find a quiet place in the Library to study when I need to 0.85 6 6.43 6
Course specific library resources meet my learning needs 0.74 7 6.37 8
Printing and photocopying facilities in the Library meet my needs 0.73 8 6.33 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.71 9 6.40 7
The Library web site provides useful information 0.67 10 6.24 16
When I am away from campus I can access the electronic Library resources and services I need 0.66 11 6.46 5
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.65 12 5.94 23
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.60 13 6.30 13
Library staff are readily available to assist me 0.58 14 6.51 4
The Library is a good place to study 0.57 15 6.21 19
I can find a place in the Library to work in a group when I need to 0.54 16 6.28 14
The Library anticipates my learning and research needs 0.48 17 5.86 24
Library staff provide accurate answers to my enquiries 0.48 18 6.56 2
Face-to-face enquiry services meet my needs 0.46 19 6.24 17
Books and articles I have requested from other libraries and campuses are delivered promptly 0.44 20 6.14 21
Library staff are approachable and helpful 0.40 21 6.57 1
Opening hours meet my needs 0.39 22 6.26 15
Library signage is clear 0.37 23 5.80 25
I am informed about Library services 0.28 24 5.58 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.28 25 6.20 20
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.27 26 5.76 26
Library staff treat me fairly and without discrimination 0.15 27 6.53 3
Library classes and online tutorials help me with my learning and research needs 0.09 28 5.44 28
Mean Gap Scores — What is your major area of study, research or teaching? - School of Communication Arts
© Insync Surveys - 71-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Communication Arts
453 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 21 20 66 6 Opening hours meet my needs
65 27 22 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 11 2813,25
24 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 26 1814,23
6 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 172,12
10 8 62 10 Face-to-face enquiry services meet my needs
61 15 7 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 16 5 59 13 I can find a quiet place in the Library to study when I need to
58 3 9 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 1 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 4 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
Imp
ort
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Me
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© Insync Surveys
- 72-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Education
684 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.60Library staff treat me fairly and
without discrimination6.39
A computer is available when I
need one4.07
A computer is available when I
need one2.31
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.57Library staff are approachable and
helpful6.12
I can get wireless access in the
Library when I need to4.84
The items I’m looking for on the
library shelves are usually there1.36
Library staff provide accurate
answers to my enquiries6.57
Library staff provide accurate
answers to my enquiries6.11
The items I’m looking for on the
library shelves are usually there5.00
I can get wireless access in the
Library when I need to1.35
Library staff are approachable and
helpful6.56
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.98
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.10I can find a quiet place in the
Library to study when I need to1.28
Library staff are readily available
to assist me6.54
When I am away from campus I
can access the electronic Library
resources and services I need
5.96I can find a quiet place in the
Library to study when I need to5.15
I can find a place in the Library to
work in a group when I need to1.19
Library staff treat me fairly and
without discrimination6.53
Library staff are readily available
to assist me5.96
I can find a place in the Library to
work in a group when I need to5.18
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
1.04
The library web site is easy to use 6.50
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.90The Library anticipates my
learning and research needs5.22
Course specific library resources
meet my learning needs0.94
Course specific library resources
meet my learning needs6.47
Face-to-face enquiry services
meet my needs5.86
I am informed about Library
services5.26
I can find library resources easily
from vUWS sites0.88
I can find library resources easily
from vUWS sites6.47
Printing and photocopying
facilities in the Library meet my
needs
5.74
Library classes and online tutorials
help me with my learning and
research needs
5.36
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.87
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.47The Library web site provides
useful information5.73
The Library is a good place to
study5.49
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.87
Factors rated top 10 in importance
© Insync Surveys- 73-
University of Western Sydney Library Survey Results, October 2009
684 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.60 1 5.96 5
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.57 2 5.71 11
Library staff provide accurate answers to my enquiries 6.57 3 6.11 3
Library staff are approachable and helpful 6.56 4 6.12 2
Library staff are readily available to assist me 6.54 5 5.96 6
Library staff treat me fairly and without discrimination 6.53 6 6.39 1
The library web site is easy to use 6.50 7 5.65 13
Course specific library resources meet my learning needs 6.47 8 5.53 16
I can find library resources easily from vUWS sites 6.47 9 5.59 15
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.47 10 5.60 14
I can find a quiet place in the Library to study when I need to 6.43 11 5.15 24
Printing and photocopying facilities in the Library meet my needs 6.40 12 5.74 9
A computer is available when I need one 6.37 13 4.07 28
I can find a place in the Library to work in a group when I need to 6.37 14 5.18 23
The items I’m looking for on the library shelves are usually there 6.36 15 5.00 26
Books and articles I have requested from other libraries and campuses are delivered promptly 6.35 16 5.90 7
The Library is a good place to study 6.35 17 5.49 19
The Library web site provides useful information 6.32 18 5.73 10
Opening hours meet my needs 6.32 19 5.50 18
Face-to-face enquiry services meet my needs 6.32 20 5.86 8
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.21 21 5.98 4
I can get wireless access in the Library when I need to 6.19 22 4.84 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.13 23 5.10 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.92 24 5.66 12
The Library anticipates my learning and research needs 5.90 25 5.22 22
Library signage is clear 5.81 26 5.53 17
I am informed about Library services 5.55 27 5.26 21
Library classes and online tutorials help me with my learning and research needs 5.50 28 5.36 20
Mean Importance Scores — What is your major area of study, research or teaching? - School of Education
© Insync Surveys - 74-
University of Western Sydney Library Survey Results, October 2009
684 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.39 1 6.53 6
Library staff are approachable and helpful 6.12 2 6.56 4
Library staff provide accurate answers to my enquiries 6.11 3 6.57 3
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.98 4 6.21 21
When I am away from campus I can access the electronic Library resources and services I need 5.96 5 6.60 1
Library staff are readily available to assist me 5.96 6 6.54 5
Books and articles I have requested from other libraries and campuses are delivered promptly 5.90 7 6.35 16
Face-to-face enquiry services meet my needs 5.86 8 6.32 20
Printing and photocopying facilities in the Library meet my needs 5.74 9 6.40 12
The Library web site provides useful information 5.73 10 6.32 18
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.71 11 6.57 2
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.66 12 5.92 24
The library web site is easy to use 5.65 13 6.50 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.60 14 6.47 10
I can find library resources easily from vUWS sites 5.59 15 6.47 9
Course specific library resources meet my learning needs 5.53 16 6.47 8
Library signage is clear 5.53 17 5.81 26
Opening hours meet my needs 5.50 18 6.32 19
The Library is a good place to study 5.49 19 6.35 17
Library classes and online tutorials help me with my learning and research needs 5.36 20 5.50 28
I am informed about Library services 5.26 21 5.55 27
The Library anticipates my learning and research needs 5.22 22 5.90 25
I can find a place in the Library to work in a group when I need to 5.18 23 6.37 14
I can find a quiet place in the Library to study when I need to 5.15 24 6.43 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.10 25 6.13 23
The items I’m looking for on the library shelves are usually there 5.00 26 6.36 15
I can get wireless access in the Library when I need to 4.84 27 6.19 22
A computer is available when I need one 4.07 28 6.37 13
Mean Performance Score — What is your major area of study, research or teaching? - School of Education
© Insync Surveys - 75-
University of Western Sydney Library Survey Results, October 2009
684 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 2.31 1 6.37 13
The items I’m looking for on the library shelves are usually there 1.36 2 6.36 15
I can get wireless access in the Library when I need to 1.35 3 6.19 22
I can find a quiet place in the Library to study when I need to 1.28 4 6.43 11
I can find a place in the Library to work in a group when I need to 1.19 5 6.37 14
Laptop facilities (e.g. desks, power) in the Library meet my needs 1.04 6 6.13 23
Course specific library resources meet my learning needs 0.94 7 6.47 8
I can find library resources easily from vUWS sites 0.88 8 6.47 9
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.87 9 6.47 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.87 10 6.57 2
The Library is a good place to study 0.86 11 6.35 17
The library web site is easy to use 0.86 12 6.50 7
Opening hours meet my needs 0.82 13 6.32 19
The Library anticipates my learning and research needs 0.68 14 5.90 25
Printing and photocopying facilities in the Library meet my needs 0.66 15 6.40 12
When I am away from campus I can access the electronic Library resources and services I need 0.63 16 6.60 1
The Library web site provides useful information 0.60 17 6.32 18
Library staff are readily available to assist me 0.58 18 6.54 5
Face-to-face enquiry services meet my needs 0.46 19 6.32 20
Library staff provide accurate answers to my enquiries 0.46 20 6.57 3
Books and articles I have requested from other libraries and campuses are delivered promptly 0.45 21 6.35 16
Library staff are approachable and helpful 0.44 22 6.56 4
I am informed about Library services 0.28 23 5.55 27
Library signage is clear 0.27 24 5.81 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.26 25 5.92 24
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.22 26 6.21 21
Library staff treat me fairly and without discrimination 0.14 27 6.53 6
Library classes and online tutorials help me with my learning and research needs 0.14 28 5.50 28
Mean Gap Scores — What is your major area of study, research or teaching? - School of Education
© Insync Surveys - 76-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Education
684 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 24 2720,21
66 6 Opening hours meet my needs
65 2523,
26,2822 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 15 11 13 14 18 7 64 Median 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
636,12
2 10 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 17 8 62 10 Face-to-face enquiry services meet my needs
61 16 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 5 9 59 13 I can find a quiet place in the Library to study when I need to
58 3 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
Imp
ort
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Me
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© Insync Surveys
- 77-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Humanities and Languages
477 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.56
Library staff treat me fairly and
without discrimination6.37
A computer is available when I
need one4.19
A computer is available when I
need one1.99
Library staff are approachable and
helpful6.55
Library staff are approachable and
helpful6.17
I can get wireless access in the
Library when I need to4.83
The items I’m looking for on the
library shelves are usually there1.35
When I am away from campus I
can access the electronic Library
resources and services I need
6.55Library staff provide accurate
answers to my enquiries6.09
The items I’m looking for on the
library shelves are usually there4.95
I can get wireless access in the
Library when I need to1.25
Library staff are readily available
to assist me6.54
Library staff are readily available
to assist me6.02
The Library anticipates my
learning and research needs5.19
I can find a quiet place in the
Library to study when I need to1.16
Library staff treat me fairly and
without discrimination6.52
When I am away from campus I
can access the electronic Library
resources and services I need
5.90
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.22
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.96
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.49Face-to-face enquiry services
meet my needs5.89
I am informed about Library
services5.23
Course specific library resources
meet my learning needs0.93
The library web site is easy to use 6.45
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.79I can find a quiet place in the
Library to study when I need to5.24
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.91
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.41
Printing and photocopying
facilities in the Library meet my
needs
5.66
Library classes and online tutorials
help me with my learning and
research needs
5.30I can find library resources easily
from vUWS sites0.91
I can find a quiet place in the
Library to study when I need to6.41
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.65I can find library resources easily
from vUWS sites5.40 The library web site is easy to use 0.88
Course specific library resources
meet my learning needs6.37
The Library web site provides
useful information5.64
Course specific library resources
meet my learning needs5.44
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.79
Factors rated top 10 in importance
© Insync Surveys- 78-
University of Western Sydney Library Survey Results, October 2009
477 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.56 1 6.09 3
Library staff are approachable and helpful 6.55 2 6.17 2
When I am away from campus I can access the electronic Library resources and services I need 6.55 3 5.90 5
Library staff are readily available to assist me 6.54 4 6.02 4
Library staff treat me fairly and without discrimination 6.52 5 6.37 1
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.49 6 5.57 14
The library web site is easy to use 6.45 7 5.58 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.41 8 5.46 18
I can find a quiet place in the Library to study when I need to 6.41 9 5.24 22
Course specific library resources meet my learning needs 6.37 10 5.44 19
Face-to-face enquiry services meet my needs 6.37 11 5.89 6
Books and articles I have requested from other libraries and campuses are delivered promptly 6.35 12 5.65 9
I can find library resources easily from vUWS sites 6.31 13 5.40 20
The items I’m looking for on the library shelves are usually there 6.30 14 4.95 26
Printing and photocopying facilities in the Library meet my needs 6.30 15 5.66 8
The Library is a good place to study 6.30 16 5.59 12
The Library web site provides useful information 6.26 17 5.64 10
Opening hours meet my needs 6.22 18 5.61 11
A computer is available when I need one 6.17 19 4.19 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.12 20 5.79 7
I can get wireless access in the Library when I need to 6.08 21 4.83 27
I can find a place in the Library to work in a group when I need to 6.07 22 5.55 15
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.01 23 5.22 24
The Library anticipates my learning and research needs 5.93 24 5.19 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.86 25 5.50 17
Library signage is clear 5.85 26 5.51 16
I am informed about Library services 5.69 27 5.23 23
Library classes and online tutorials help me with my learning and research needs 5.64 28 5.30 21
Mean Importance Scores — What is your major area of study, research or teaching? - School of Humanities and Languages
© Insync Surveys - 79-
University of Western Sydney Library Survey Results, October 2009
477 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.37 1 6.52 5
Library staff are approachable and helpful 6.17 2 6.55 2
Library staff provide accurate answers to my enquiries 6.09 3 6.56 1
Library staff are readily available to assist me 6.02 4 6.54 4
When I am away from campus I can access the electronic Library resources and services I need 5.90 5 6.55 3
Face-to-face enquiry services meet my needs 5.89 6 6.37 11
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.79 7 6.12 20
Printing and photocopying facilities in the Library meet my needs 5.66 8 6.30 15
Books and articles I have requested from other libraries and campuses are delivered promptly 5.65 9 6.35 12
The Library web site provides useful information 5.64 10 6.26 17
Opening hours meet my needs 5.61 11 6.22 18
The Library is a good place to study 5.59 12 6.30 16
The library web site is easy to use 5.58 13 6.45 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.57 14 6.49 6
I can find a place in the Library to work in a group when I need to 5.55 15 6.07 22
Library signage is clear 5.51 16 5.85 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.50 17 5.86 25
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.46 18 6.41 8
Course specific library resources meet my learning needs 5.44 19 6.37 10
I can find library resources easily from vUWS sites 5.40 20 6.31 13
Library classes and online tutorials help me with my learning and research needs 5.30 21 5.64 28
I can find a quiet place in the Library to study when I need to 5.24 22 6.41 9
I am informed about Library services 5.23 23 5.69 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.22 24 6.01 23
The Library anticipates my learning and research needs 5.19 25 5.93 24
The items I’m looking for on the library shelves are usually there 4.95 26 6.30 14
I can get wireless access in the Library when I need to 4.83 27 6.08 21
A computer is available when I need one 4.19 28 6.17 19
Mean Performance Score — What is your major area of study, research or teaching? - School of Humanities and Languages
© Insync Surveys - 80-
University of Western Sydney Library Survey Results, October 2009
477 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.99 1 6.17 19
The items I’m looking for on the library shelves are usually there 1.35 2 6.30 14
I can get wireless access in the Library when I need to 1.25 3 6.08 21
I can find a quiet place in the Library to study when I need to 1.16 4 6.41 9
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.96 5 6.41 8
Course specific library resources meet my learning needs 0.93 6 6.37 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.91 7 6.49 6
I can find library resources easily from vUWS sites 0.91 8 6.31 13
The library web site is easy to use 0.88 9 6.45 7
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.79 10 6.01 23
The Library anticipates my learning and research needs 0.74 11 5.93 24
The Library is a good place to study 0.71 12 6.30 16
Books and articles I have requested from other libraries and campuses are delivered promptly 0.71 13 6.35 12
When I am away from campus I can access the electronic Library resources and services I need 0.64 14 6.55 3
Printing and photocopying facilities in the Library meet my needs 0.64 15 6.30 15
Opening hours meet my needs 0.62 16 6.22 18
The Library web site provides useful information 0.61 17 6.26 17
I can find a place in the Library to work in a group when I need to 0.52 18 6.07 22
Library staff are readily available to assist me 0.52 19 6.54 4
Face-to-face enquiry services meet my needs 0.48 20 6.37 11
I am informed about Library services 0.47 21 5.69 27
Library staff provide accurate answers to my enquiries 0.46 22 6.56 1
Library staff are approachable and helpful 0.39 23 6.55 2
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.36 24 5.86 25
Library classes and online tutorials help me with my learning and research needs 0.35 25 5.64 28
Library signage is clear 0.34 26 5.85 26
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.34 27 6.12 20
Library staff treat me fairly and without discrimination 0.15 28 6.52 5
Mean Gap Scores — What is your major area of study, research or teaching? - School of Humanities and Languages
© Insync Surveys - 81-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Humanities and Languages
477 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 21 20 66 6 Opening hours meet my needs
6524,28
27 22 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 13 25 23 7 10 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 262,12
18 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 6 62 10 Face-to-face enquiry services meet my needs
61 17 14 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 5 9 59 13 I can find a quiet place in the Library to study when I need to
58 3 58 14 I can find a place in the Library to work in a group when I need to
57 1 57 15 A computer is available when I need one
56 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 82-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Psychology
569 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.70Library staff treat me fairly and
without discrimination6.43
A computer is available when I
need one4.05
A computer is available when I
need one2.41
When I am away from campus I
can access the electronic Library
resources and services I need
6.69Library staff provide accurate
answers to my enquiries6.17
I can get wireless access in the
Library when I need to4.90
I can find a quiet place in the
Library to study when I need to1.54
The library web site is easy to use 6.61Library staff are approachable and
helpful6.16
I can find a quiet place in the
Library to study when I need to5.00
The items I’m looking for on the
library shelves are usually there1.41
Library staff provide accurate
answers to my enquiries6.58
When I am away from campus I
can access the electronic Library
resources and services I need
6.14The items I’m looking for on the
library shelves are usually there5.07
I can get wireless access in the
Library when I need to1.37
Library staff are approachable and
helpful6.56
Library staff are readily available
to assist me6.01
I am informed about Library
services5.12
The Library is a good place to
study1.10
Library staff are readily available
to assist me6.56
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
6.01The Library anticipates my
learning and research needs5.21
I can find a place in the Library to
work in a group when I need to0.99
I can find a quiet place in the
Library to study when I need to6.53
Face-to-face enquiry services
meet my needs5.96
I can find a place in the Library to
work in a group when I need to5.34
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.92
Course specific library resources
meet my learning needs6.53
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.87The Library is a good place to
study5.34 The library web site is easy to use 0.87
Library staff treat me fairly and
without discrimination6.52
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.77
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.40 Opening hours meet my needs 0.86
Factors rated top 10 in importance
© Insync Surveys- 83-
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.50
Printing and photocopying
facilities in the Library meet my
needs
5.77
Library classes and online tutorials
help me with my learning and
research needs
5.48I can find library resources easily
from vUWS sites0.86
© Insync Surveys- 84-
University of Western Sydney Library Survey Results, October 2009
569 Responses
Importance Performance
Mean Rank Mean Rank
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.70 1 5.77 9
When I am away from campus I can access the electronic Library resources and services I need 6.69 2 6.14 4
The library web site is easy to use 6.61 3 5.74 12
Library staff provide accurate answers to my enquiries 6.58 4 6.17 2
Library staff are approachable and helpful 6.56 5 6.16 3
Library staff are readily available to assist me 6.56 6 6.01 5
I can find a quiet place in the Library to study when I need to 6.53 7 5.00 26
Course specific library resources meet my learning needs 6.53 8 5.74 11
Library staff treat me fairly and without discrimination 6.52 9 6.43 1
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.50 10 5.67 14
I can find library resources easily from vUWS sites 6.48 11 5.63 16
The items I’m looking for on the library shelves are usually there 6.48 12 5.07 25
A computer is available when I need one 6.47 13 4.05 28
Books and articles I have requested from other libraries and campuses are delivered promptly 6.46 14 5.87 8
The Library is a good place to study 6.44 15 5.34 21
Face-to-face enquiry services meet my needs 6.42 16 5.96 7
Printing and photocopying facilities in the Library meet my needs 6.41 17 5.77 10
Opening hours meet my needs 6.40 18 5.53 17
The Library web site provides useful information 6.37 19 5.69 13
I can find a place in the Library to work in a group when I need to 6.33 20 5.34 22
I can get wireless access in the Library when I need to 6.27 21 4.90 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.20 22 6.01 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.13 23 5.40 20
The Library anticipates my learning and research needs 5.92 24 5.21 23
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.89 25 5.64 15
Library signage is clear 5.80 26 5.48 18
I am informed about Library services 5.68 27 5.12 24
Library classes and online tutorials help me with my learning and research needs 5.65 28 5.48 19
Mean Importance Scores — What is your major area of study, research or teaching? - School of Psychology
© Insync Surveys - 85-
University of Western Sydney Library Survey Results, October 2009
569 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.43 1 6.52 9
Library staff provide accurate answers to my enquiries 6.17 2 6.58 4
Library staff are approachable and helpful 6.16 3 6.56 5
When I am away from campus I can access the electronic Library resources and services I need 6.14 4 6.69 2
Library staff are readily available to assist me 6.01 5 6.56 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.01 6 6.20 22
Face-to-face enquiry services meet my needs 5.96 7 6.42 16
Books and articles I have requested from other libraries and campuses are delivered promptly 5.87 8 6.46 14
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.77 9 6.70 1
Printing and photocopying facilities in the Library meet my needs 5.77 10 6.41 17
Course specific library resources meet my learning needs 5.74 11 6.53 8
The library web site is easy to use 5.74 12 6.61 3
The Library web site provides useful information 5.69 13 6.37 19
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.67 14 6.50 10
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.64 15 5.89 25
I can find library resources easily from vUWS sites 5.63 16 6.48 11
Opening hours meet my needs 5.53 17 6.40 18
Library signage is clear 5.48 18 5.80 26
Library classes and online tutorials help me with my learning and research needs 5.48 19 5.65 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.40 20 6.13 23
The Library is a good place to study 5.34 21 6.44 15
I can find a place in the Library to work in a group when I need to 5.34 22 6.33 20
The Library anticipates my learning and research needs 5.21 23 5.92 24
I am informed about Library services 5.12 24 5.68 27
The items I’m looking for on the library shelves are usually there 5.07 25 6.48 12
I can find a quiet place in the Library to study when I need to 5.00 26 6.53 7
I can get wireless access in the Library when I need to 4.90 27 6.27 21
A computer is available when I need one 4.05 28 6.47 13
Mean Performance Score — What is your major area of study, research or teaching? - School of Psychology
© Insync Surveys - 86-
University of Western Sydney Library Survey Results, October 2009
569 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 2.41 1 6.47 13
I can find a quiet place in the Library to study when I need to 1.54 2 6.53 7
The items I’m looking for on the library shelves are usually there 1.41 3 6.48 12
I can get wireless access in the Library when I need to 1.37 4 6.27 21
The Library is a good place to study 1.10 5 6.44 15
I can find a place in the Library to work in a group when I need to 0.99 6 6.33 20
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.92 7 6.70 1
The library web site is easy to use 0.87 8 6.61 3
Opening hours meet my needs 0.86 9 6.40 18
I can find library resources easily from vUWS sites 0.86 10 6.48 11
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.84 11 6.50 10
Course specific library resources meet my learning needs 0.78 12 6.53 8
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.73 13 6.13 23
The Library anticipates my learning and research needs 0.72 14 5.92 24
The Library web site provides useful information 0.68 15 6.37 19
Printing and photocopying facilities in the Library meet my needs 0.64 16 6.41 17
Books and articles I have requested from other libraries and campuses are delivered promptly 0.59 17 6.46 14
I am informed about Library services 0.56 18 5.68 27
When I am away from campus I can access the electronic Library resources and services I need 0.55 19 6.69 2
Library staff are readily available to assist me 0.54 20 6.56 6
Face-to-face enquiry services meet my needs 0.47 21 6.42 16
Library staff provide accurate answers to my enquiries 0.41 22 6.58 4
Library staff are approachable and helpful 0.40 23 6.56 5
Library signage is clear 0.32 24 5.80 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.25 25 5.89 25
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.20 26 6.20 22
Library classes and online tutorials help me with my learning and research needs 0.17 27 5.65 28
Library staff treat me fairly and without discrimination 0.09 28 6.52 9
Mean Gap Scores — What is your major area of study, research or teaching? - School of Psychology
© Insync Surveys - 87-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Psychology
569 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
6724
27 67 5 The Library anticipates my learning and research needs
66 28 2220,21
66 6 Opening hours meet my needs
65 15 13 11 2623,25
7 19 65 Median 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 12 6 2 18 10 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 17 14 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 8 62 10 Face-to-face enquiry services meet my needs
61 16 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 5 9 59 13 I can find a quiet place in the Library to study when I need to
58 3 58 14 I can find a place in the Library to work in a group when I need to
57 1 57 15 A computer is available when I need one
56 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Social Sciences
407 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.62
Library staff treat me fairly and
without discrimination6.33
A computer is available when I
need one3.96
A computer is available when I
need one2.23
Library staff are approachable and
helpful6.55
Library staff are approachable and
helpful6.09
I can get wireless access in the
Library when I need to4.86
The items I’m looking for on the
library shelves are usually there1.34
When I am away from campus I
can access the electronic Library
resources and services I need
6.53Library staff provide accurate
answers to my enquiries6.08
The items I’m looking for on the
library shelves are usually there5.01
I can get wireless access in the
Library when I need to1.24
Library staff treat me fairly and
without discrimination6.51
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.98
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.12I can find a quiet place in the
Library to study when I need to1.10
The library web site is easy to use 6.50
When I am away from campus I
can access the electronic Library
resources and services I need
5.92I can find a quiet place in the
Library to study when I need to5.14 The library web site is easy to use 1.01
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.49Library staff are readily available
to assist me5.91
The Library anticipates my
learning and research needs5.15
I can find library resources easily
from vUWS sites0.95
Library staff are readily available
to assist me6.49
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.87I am informed about Library
services5.17
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.87
I can find library resources easily
from vUWS sites6.41
Face-to-face enquiry services
meet my needs5.80
I can find a place in the Library to
work in a group when I need to5.38
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.86
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.40The Library web site provides
useful information5.70
Library classes and online tutorials
help me with my learning and
research needs
5.38I can find a place in the Library to
work in a group when I need to0.85
Course specific library resources
meet my learning needs6.38
Printing and photocopying
facilities in the Library meet my
needs
5.67
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.43Course specific library resources
meet my learning needs0.84
Factors rated top 10 in importance
© Insync Surveys- 89-
University of Western Sydney Library Survey Results, October 2009
407 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.62 1 6.08 3
Library staff are approachable and helpful 6.55 2 6.09 2
When I am away from campus I can access the electronic Library resources and services I need 6.53 3 5.92 5
Library staff treat me fairly and without discrimination 6.51 4 6.33 1
The library web site is easy to use 6.50 5 5.49 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.49 6 5.63 11
Library staff are readily available to assist me 6.49 7 5.91 6
I can find library resources easily from vUWS sites 6.41 8 5.46 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.40 9 5.58 12
Course specific library resources meet my learning needs 6.38 10 5.54 13
The items I’m looking for on the library shelves are usually there 6.35 11 5.01 26
The Library web site provides useful information 6.35 12 5.70 9
Printing and photocopying facilities in the Library meet my needs 6.34 13 5.67 10
Books and articles I have requested from other libraries and campuses are delivered promptly 6.33 14 5.87 7
Face-to-face enquiry services meet my needs 6.30 15 5.80 8
The Library is a good place to study 6.25 16 5.47 17
Opening hours meet my needs 6.24 17 5.53 14
I can find a quiet place in the Library to study when I need to 6.24 18 5.14 24
I can find a place in the Library to work in a group when I need to 6.23 19 5.38 21
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.21 20 5.98 4
A computer is available when I need one 6.18 21 3.96 28
I can get wireless access in the Library when I need to 6.11 22 4.86 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.98 23 5.12 25
The Library anticipates my learning and research needs 5.83 24 5.15 23
Library signage is clear 5.75 25 5.47 16
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.75 26 5.43 19
Library classes and online tutorials help me with my learning and research needs 5.60 27 5.38 20
I am informed about Library services 5.58 28 5.17 22
Mean Importance Scores — What is your major area of study, research or teaching? - School of Social Sciences
© Insync Surveys - 90-
University of Western Sydney Library Survey Results, October 2009
407 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.33 1 6.51 4
Library staff are approachable and helpful 6.09 2 6.55 2
Library staff provide accurate answers to my enquiries 6.08 3 6.62 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.98 4 6.21 20
When I am away from campus I can access the electronic Library resources and services I need 5.92 5 6.53 3
Library staff are readily available to assist me 5.91 6 6.49 7
Books and articles I have requested from other libraries and campuses are delivered promptly 5.87 7 6.33 14
Face-to-face enquiry services meet my needs 5.80 8 6.30 15
The Library web site provides useful information 5.70 9 6.35 12
Printing and photocopying facilities in the Library meet my needs 5.67 10 6.34 13
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.63 11 6.49 6
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.58 12 6.40 9
Course specific library resources meet my learning needs 5.54 13 6.38 10
Opening hours meet my needs 5.53 14 6.24 17
The library web site is easy to use 5.49 15 6.50 5
Library signage is clear 5.47 16 5.75 25
The Library is a good place to study 5.47 17 6.25 16
I can find library resources easily from vUWS sites 5.46 18 6.41 8
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.43 19 5.75 26
Library classes and online tutorials help me with my learning and research needs 5.38 20 5.60 27
I can find a place in the Library to work in a group when I need to 5.38 21 6.23 19
I am informed about Library services 5.17 22 5.58 28
The Library anticipates my learning and research needs 5.15 23 5.83 24
I can find a quiet place in the Library to study when I need to 5.14 24 6.24 18
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.12 25 5.98 23
The items I’m looking for on the library shelves are usually there 5.01 26 6.35 11
I can get wireless access in the Library when I need to 4.86 27 6.11 22
A computer is available when I need one 3.96 28 6.18 21
Mean Performance Score — What is your major area of study, research or teaching? - School of Social Sciences
© Insync Surveys - 91-
University of Western Sydney Library Survey Results, October 2009
407 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 2.23 1 6.18 21
The items I’m looking for on the library shelves are usually there 1.34 2 6.35 11
I can get wireless access in the Library when I need to 1.24 3 6.11 22
I can find a quiet place in the Library to study when I need to 1.10 4 6.24 18
The library web site is easy to use 1.01 5 6.50 5
I can find library resources easily from vUWS sites 0.95 6 6.41 8
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.87 7 6.49 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.86 8 5.98 23
I can find a place in the Library to work in a group when I need to 0.85 9 6.23 19
Course specific library resources meet my learning needs 0.84 10 6.38 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.82 11 6.40 9
The Library is a good place to study 0.77 12 6.25 16
Opening hours meet my needs 0.70 13 6.24 17
The Library anticipates my learning and research needs 0.68 14 5.83 24
Printing and photocopying facilities in the Library meet my needs 0.67 15 6.34 13
The Library web site provides useful information 0.65 16 6.35 12
When I am away from campus I can access the electronic Library resources and services I need 0.61 17 6.53 3
Library staff are readily available to assist me 0.58 18 6.49 7
Library staff provide accurate answers to my enquiries 0.53 19 6.62 1
Face-to-face enquiry services meet my needs 0.49 20 6.30 15
Library staff are approachable and helpful 0.46 21 6.55 2
Books and articles I have requested from other libraries and campuses are delivered promptly 0.46 22 6.33 14
I am informed about Library services 0.41 23 5.58 28
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.32 24 5.75 26
Library signage is clear 0.28 25 5.75 25
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.23 26 6.21 20
Library classes and online tutorials help me with my learning and research needs 0.21 27 5.60 27
Library staff treat me fairly and without discrimination 0.18 28 6.51 4
Mean Gap Scores — What is your major area of study, research or teaching? - School of Social Sciences
© Insync Surveys - 92-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Social Sciences
407 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
6620,21
66 6 Opening hours meet my needs
65 28 2422,27
19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 1125,26
23 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
632,18
10 7 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 13 146,12
8 62 10 Face-to-face enquiry services meet my needs
61 17 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 9 3 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
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10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 93-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Accounting
590 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff treat me fairly and
without discrimination6.34
Library staff treat me fairly and
without discrimination5.98
A computer is available when I
need one4.46
A computer is available when I
need one1.55
Library staff are approachable and
helpful6.34
Library staff are approachable and
helpful5.95
The items I’m looking for on the
library shelves are usually there4.99
I can find a quiet place in the
Library to study when I need to1.13
The Library is a good place to
study6.32
Library staff provide accurate
answers to my enquiries5.87
I can find a place in the Library to
work in a group when I need to5.08
I can find a place in the Library to
work in a group when I need to1.03
Library staff provide accurate
answers to my enquiries6.32
When I am away from campus I
can access the electronic Library
resources and services I need
5.85I can get wireless access in the
Library when I need to5.08
The items I’m looking for on the
library shelves are usually there1.02
Library staff are readily available
to assist me6.30
Library staff are readily available
to assist me5.82
I can find a quiet place in the
Library to study when I need to5.10
I can get wireless access in the
Library when I need to0.92
When I am away from campus I
can access the electronic Library
resources and services I need
6.27
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.75I am informed about Library
services5.15
The Library is a good place to
study0.90
Printing and photocopying
facilities in the Library meet my
needs
6.26Face-to-face enquiry services
meet my needs5.73
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.16 Opening hours meet my needs 0.77
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.26The Library web site provides
useful information5.67
The Library anticipates my
learning and research needs5.21
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.75
I can find a quiet place in the
Library to study when I need to6.23
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.60
Library classes and online tutorials
help me with my learning and
research needs
5.33
Printing and photocopying
facilities in the Library meet my
needs
0.71
The library web site is easy to use 6.22
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.56 Opening hours meet my needs 5.33
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.70
Factors rated top 10 in importance
© Insync Surveys- 94-
University of Western Sydney Library Survey Results, October 2009
590 Responses
Importance Performance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.34 1 5.98 1
Library staff are approachable and helpful 6.34 2 5.95 2
The Library is a good place to study 6.32 3 5.42 17
Library staff provide accurate answers to my enquiries 6.32 4 5.87 3
Library staff are readily available to assist me 6.30 5 5.82 5
When I am away from campus I can access the electronic Library resources and services I need 6.27 6 5.85 4
Printing and photocopying facilities in the Library meet my needs 6.26 7 5.55 11
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.26 8 5.56 10
I can find a quiet place in the Library to study when I need to 6.23 9 5.10 24
The library web site is easy to use 6.22 10 5.55 12
I can find library resources easily from vUWS sites 6.16 11 5.47 15
The Library web site provides useful information 6.14 12 5.67 8
Course specific library resources meet my learning needs 6.11 13 5.47 14
I can find a place in the Library to work in a group when I need to 6.11 14 5.08 26
Opening hours meet my needs 6.11 15 5.33 19
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.11 16 5.48 13
Face-to-face enquiry services meet my needs 6.04 17 5.73 7
A computer is available when I need one 6.01 18 4.46 28
The items I’m looking for on the library shelves are usually there 6.01 19 4.99 27
I can get wireless access in the Library when I need to 6.00 20 5.08 25
Books and articles I have requested from other libraries and campuses are delivered promptly 5.97 21 5.60 9
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.97 22 5.75 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.91 23 5.16 22
The Library anticipates my learning and research needs 5.80 24 5.21 21
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.79 25 5.42 16
Library signage is clear 5.72 26 5.42 17
Library classes and online tutorials help me with my learning and research needs 5.66 27 5.33 20
I am informed about Library services 5.60 28 5.15 23
Mean Importance Scores — What is your major area of study, research or teaching? - School of Accounting
© Insync Surveys - 95-
University of Western Sydney Library Survey Results, October 2009
590 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 5.98 1 6.34 1
Library staff are approachable and helpful 5.95 2 6.34 2
Library staff provide accurate answers to my enquiries 5.87 3 6.32 4
When I am away from campus I can access the electronic Library resources and services I need 5.85 4 6.27 6
Library staff are readily available to assist me 5.82 5 6.30 5
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.75 6 5.97 22
Face-to-face enquiry services meet my needs 5.73 7 6.04 17
The Library web site provides useful information 5.67 8 6.14 12
Books and articles I have requested from other libraries and campuses are delivered promptly 5.60 9 5.97 21
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.56 10 6.26 8
Printing and photocopying facilities in the Library meet my needs 5.55 11 6.26 7
The library web site is easy to use 5.55 12 6.22 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.48 13 6.11 16
Course specific library resources meet my learning needs 5.47 14 6.11 13
I can find library resources easily from vUWS sites 5.47 15 6.16 11
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.42 16 5.79 25
Library signage is clear 5.42 17 5.72 26
The Library is a good place to study 5.42 17 6.32 3
Opening hours meet my needs 5.33 19 6.11 15
Library classes and online tutorials help me with my learning and research needs 5.33 20 5.66 27
The Library anticipates my learning and research needs 5.21 21 5.80 24
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.16 22 5.91 23
I am informed about Library services 5.15 23 5.60 28
I can find a quiet place in the Library to study when I need to 5.10 24 6.23 9
I can get wireless access in the Library when I need to 5.08 25 6.00 20
I can find a place in the Library to work in a group when I need to 5.08 26 6.11 14
The items I’m looking for on the library shelves are usually there 4.99 27 6.01 19
A computer is available when I need one 4.46 28 6.01 18
Mean Performance Score — What is your major area of study, research or teaching? - School of Accounting
© Insync Surveys - 96-
University of Western Sydney Library Survey Results, October 2009
590 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.55 1 6.01 18
I can find a quiet place in the Library to study when I need to 1.13 2 6.23 9
I can find a place in the Library to work in a group when I need to 1.03 3 6.11 14
The items I’m looking for on the library shelves are usually there 1.02 4 6.01 19
I can get wireless access in the Library when I need to 0.92 5 6.00 20
The Library is a good place to study 0.90 6 6.32 3
Opening hours meet my needs 0.77 7 6.11 15
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.75 8 5.91 23
Printing and photocopying facilities in the Library meet my needs 0.71 9 6.26 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.70 10 6.26 8
I can find library resources easily from vUWS sites 0.69 11 6.16 11
The library web site is easy to use 0.68 12 6.22 10
Course specific library resources meet my learning needs 0.64 13 6.11 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.62 14 6.11 16
The Library anticipates my learning and research needs 0.59 15 5.80 24
Library staff are readily available to assist me 0.48 16 6.30 5
The Library web site provides useful information 0.46 17 6.14 12
I am informed about Library services 0.45 18 5.60 28
Library staff provide accurate answers to my enquiries 0.45 19 6.32 4
When I am away from campus I can access the electronic Library resources and services I need 0.42 20 6.27 6
Library staff are approachable and helpful 0.40 21 6.34 2
Books and articles I have requested from other libraries and campuses are delivered promptly 0.38 22 5.97 21
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.37 23 5.79 25
Library staff treat me fairly and without discrimination 0.37 24 6.34 1
Library classes and online tutorials help me with my learning and research needs 0.33 25 5.66 27
Face-to-face enquiry services meet my needs 0.31 26 6.04 17
Library signage is clear 0.30 27 5.72 26
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.22 28 5.97 22
Mean Gap Scores — What is your major area of study, research or teaching? - School of Accounting
© Insync Surveys - 97-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Accounting
590 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 1218,24
22,27
20,21
19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 1326,28
62 10 Face-to-face enquiry services meet my needs
61 14 623,25
2 61 Median 11 The items I’m looking for on the library shelves are usually there
60 15 11 17 7 10 8 60 12 The Library is a good place to study
59 16 59 13 I can find a quiet place in the Library to study when I need to
58 5 9 58 14 I can find a place in the Library to work in a group when I need to
57 4 3 57 15 A computer is available when I need one
56 1 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Economics and Finance
238 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.42Library staff treat me fairly and
without discrimination6.10
A computer is available when I
need one4.57
A computer is available when I
need one1.55
When I am away from campus I
can access the electronic Library
resources and services I need
6.31Library staff are approachable and
helpful6.03
I can get wireless access in the
Library when I need to4.95
I can find a quiet place in the
Library to study when I need to1.21
Library staff provide accurate
answers to my enquiries6.29
Library staff provide accurate
answers to my enquiries5.95
The Library anticipates my
learning and research needs4.96
I can get wireless access in the
Library when I need to1.18
The library web site is easy to use 6.24Library staff are readily available
to assist me5.76
I am informed about Library
services4.97
The items I’m looking for on the
library shelves are usually there1.10
Library staff are approachable and
helpful6.24
When I am away from campus I
can access the electronic Library
resources and services I need
5.75I can find a quiet place in the
Library to study when I need to4.99
The Library is a good place to
study1.03
Library staff are readily available
to assist me6.21
Face-to-face enquiry services
meet my needs5.70
The items I’m looking for on the
library shelves are usually there5.05
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.99
Library staff treat me fairly and
without discrimination6.20
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.62I can find a place in the Library to
work in a group when I need to5.05
I can find a place in the Library to
work in a group when I need to0.94
I can find a quiet place in the
Library to study when I need to6.20
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.59
Library classes and online tutorials
help me with my learning and
research needs
5.11I can find library resources easily
from vUWS sites0.93
Printing and photocopying
facilities in the Library meet my
needs
6.18The Library web site provides
useful information5.55
The Library is a good place to
study5.14 The library web site is easy to use 0.90
I can find library resources easily
from vUWS sites6.18
Printing and photocopying
facilities in the Library meet my
needs
5.46 Library signage is clear 5.20
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.90
Factors rated top 10 in importance
© Insync Surveys- 99-
University of Western Sydney Library Survey Results, October 2009
238 Responses
Importance Performance
Mean Rank Mean Rank
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.42 1 5.43 11
When I am away from campus I can access the electronic Library resources and services I need 6.31 2 5.75 5
Library staff provide accurate answers to my enquiries 6.29 3 5.95 3
The library web site is easy to use 6.24 4 5.34 14
Library staff are approachable and helpful 6.24 5 6.03 2
Library staff are readily available to assist me 6.21 6 5.76 4
Library staff treat me fairly and without discrimination 6.20 7 6.10 1
I can find a quiet place in the Library to study when I need to 6.20 8 4.99 24
Printing and photocopying facilities in the Library meet my needs 6.18 9 5.46 10
I can find library resources easily from vUWS sites 6.18 10 5.25 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.18 10 5.27 17
The Library is a good place to study 6.17 12 5.14 20
Face-to-face enquiry services meet my needs 6.17 13 5.70 6
Course specific library resources meet my learning needs 6.16 14 5.33 15
The items I’m looking for on the library shelves are usually there 6.16 15 5.05 23
I can get wireless access in the Library when I need to 6.12 16 4.95 27
A computer is available when I need one 6.12 17 4.57 28
Opening hours meet my needs 6.11 18 5.33 16
The Library web site provides useful information 6.11 19 5.55 9
Books and articles I have requested from other libraries and campuses are delivered promptly 6.05 20 5.59 8
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.02 21 5.36 13
I can find a place in the Library to work in a group when I need to 5.99 22 5.05 22
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.92 23 5.62 7
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.79 24 5.41 12
The Library anticipates my learning and research needs 5.75 25 4.96 26
Library signage is clear 5.56 26 5.20 19
Library classes and online tutorials help me with my learning and research needs 5.51 27 5.11 21
I am informed about Library services 5.50 28 4.97 25
Mean Importance Scores — What is your major area of study, research or teaching? - School of Economics and Finance
© Insync Surveys - 100-
University of Western Sydney Library Survey Results, October 2009
238 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.10 1 6.20 7
Library staff are approachable and helpful 6.03 2 6.24 5
Library staff provide accurate answers to my enquiries 5.95 3 6.29 3
Library staff are readily available to assist me 5.76 4 6.21 6
When I am away from campus I can access the electronic Library resources and services I need 5.75 5 6.31 2
Face-to-face enquiry services meet my needs 5.70 6 6.17 13
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.62 7 5.92 23
Books and articles I have requested from other libraries and campuses are delivered promptly 5.59 8 6.05 20
The Library web site provides useful information 5.55 9 6.11 19
Printing and photocopying facilities in the Library meet my needs 5.46 10 6.18 9
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.43 11 6.42 1
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.41 12 5.79 24
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.36 13 6.02 21
The library web site is easy to use 5.34 14 6.24 4
Course specific library resources meet my learning needs 5.33 15 6.16 14
Opening hours meet my needs 5.33 16 6.11 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.27 17 6.18 10
I can find library resources easily from vUWS sites 5.25 18 6.18 10
Library signage is clear 5.20 19 5.56 26
The Library is a good place to study 5.14 20 6.17 12
Library classes and online tutorials help me with my learning and research needs 5.11 21 5.51 27
I can find a place in the Library to work in a group when I need to 5.05 22 5.99 22
The items I’m looking for on the library shelves are usually there 5.05 23 6.16 15
I can find a quiet place in the Library to study when I need to 4.99 24 6.20 8
I am informed about Library services 4.97 25 5.50 28
The Library anticipates my learning and research needs 4.96 26 5.75 25
I can get wireless access in the Library when I need to 4.95 27 6.12 16
A computer is available when I need one 4.57 28 6.12 17
Mean Performance Score — What is your major area of study, research or teaching? - School of Economics and Finance
© Insync Surveys - 101-
University of Western Sydney Library Survey Results, October 2009
238 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.55 1 6.12 17
I can find a quiet place in the Library to study when I need to 1.21 2 6.20 8
I can get wireless access in the Library when I need to 1.18 3 6.12 16
The items I’m looking for on the library shelves are usually there 1.10 4 6.16 15
The Library is a good place to study 1.03 5 6.17 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.99 6 6.42 1
I can find a place in the Library to work in a group when I need to 0.94 7 5.99 22
I can find library resources easily from vUWS sites 0.93 8 6.18 10
The library web site is easy to use 0.90 9 6.24 4
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.90 10 6.18 10
Course specific library resources meet my learning needs 0.83 11 6.16 14
The Library anticipates my learning and research needs 0.79 12 5.75 25
Opening hours meet my needs 0.78 13 6.11 18
Printing and photocopying facilities in the Library meet my needs 0.73 14 6.18 9
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.66 15 6.02 21
The Library web site provides useful information 0.56 16 6.11 19
When I am away from campus I can access the electronic Library resources and services I need 0.55 17 6.31 2
I am informed about Library services 0.53 18 5.50 28
Face-to-face enquiry services meet my needs 0.47 19 6.17 13
Books and articles I have requested from other libraries and campuses are delivered promptly 0.46 20 6.05 20
Library staff are readily available to assist me 0.45 21 6.21 6
Library classes and online tutorials help me with my learning and research needs 0.40 22 5.51 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.38 23 5.79 24
Library signage is clear 0.36 24 5.56 26
Library staff provide accurate answers to my enquiries 0.34 25 6.29 3
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.30 26 5.92 23
Library staff are approachable and helpful 0.21 27 6.24 5
Library staff treat me fairly and without discrimination 0.10 28 6.20 7
Mean Gap Scores — What is your major area of study, research or teaching? - School of Economics and Finance
© Insync Surveys - 102-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Economics and Finance
238 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 24 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 27 21 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 1311,12
2623,
25,2818 10 22 20 19 62 Median 10 Face-to-face enquiry services meet my needs
61 15 17 6 2 61 11 The items I’m looking for on the library shelves are usually there
60 14 16 7 60 12 The Library is a good place to study
59 8 59 13 I can find a quiet place in the Library to study when I need to
58 5 9 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 103-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Law
477 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.63
Library staff treat me fairly and
without discrimination6.25
A computer is available when I
need one4.26
A computer is available when I
need one2.10
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.59
When I am away from campus I
can access the electronic Library
resources and services I need
6.00I can find a quiet place in the
Library to study when I need to4.95
I can find a quiet place in the
Library to study when I need to1.48
When I am away from campus I
can access the electronic Library
resources and services I need
6.57Library staff are approachable and
helpful5.98
The items I’m looking for on the
library shelves are usually there4.98
The items I’m looking for on the
library shelves are usually there1.42
Library staff are readily available
to assist me6.54
Library staff provide accurate
answers to my enquiries5.96 Opening hours meet my needs 5.02 Opening hours meet my needs 1.29
Library staff are approachable and
helpful6.53
Library staff are readily available
to assist me5.82
I can get wireless access in the
Library when I need to5.04
I can get wireless access in the
Library when I need to1.18
Library staff treat me fairly and
without discrimination6.51
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.81The Library anticipates my
learning and research needs5.06
The Library is a good place to
study1.17
The library web site is easy to use 6.48
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.70I am informed about Library
services5.11
I can find a place in the Library to
work in a group when I need to1.15
Course specific library resources
meet my learning needs6.43 The library web site is easy to use 5.69
I can find a place in the Library to
work in a group when I need to5.15
Printing and photocopying
facilities in the Library meet my
needs
0.93
I can find a quiet place in the
Library to study when I need to6.43
Face-to-face enquiry services
meet my needs5.69
Library classes and online tutorials
help me with my learning and
research needs
5.16I can find library resources easily
from vUWS sites0.85
The Library is a good place to
study6.42
The Library web site provides
useful information5.68
The Library is a good place to
study5.26
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.83
Factors rated top 10 in importance
© Insync Surveys- 104-
University of Western Sydney Library Survey Results, October 2009
477 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.63 1 5.96 4
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.59 2 5.81 6
When I am away from campus I can access the electronic Library resources and services I need 6.57 3 6.00 2
Library staff are readily available to assist me 6.54 4 5.82 5
Library staff are approachable and helpful 6.53 5 5.98 3
Library staff treat me fairly and without discrimination 6.51 6 6.25 1
The library web site is easy to use 6.48 7 5.69 8
Course specific library resources meet my learning needs 6.43 8 5.64 11
I can find a quiet place in the Library to study when I need to 6.43 9 4.95 27
The Library is a good place to study 6.42 10 5.26 19
The items I’m looking for on the library shelves are usually there 6.40 11 4.98 26
I can find library resources easily from vUWS sites 6.37 12 5.52 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.36 13 5.53 12
A computer is available when I need one 6.36 14 4.26 28
Printing and photocopying facilities in the Library meet my needs 6.35 15 5.42 16
The Library web site provides useful information 6.31 16 5.68 10
Opening hours meet my needs 6.31 17 5.02 25
I can find a place in the Library to work in a group when I need to 6.30 18 5.15 21
I can get wireless access in the Library when I need to 6.21 19 5.04 24
Face-to-face enquiry services meet my needs 6.21 20 5.69 9
Books and articles I have requested from other libraries and campuses are delivered promptly 6.12 21 5.50 15
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.06 22 5.26 18
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.97 23 5.70 7
The Library anticipates my learning and research needs 5.84 24 5.06 23
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.75 25 5.50 14
Library signage is clear 5.62 26 5.29 17
I am informed about Library services 5.57 27 5.11 22
Library classes and online tutorials help me with my learning and research needs 5.47 28 5.16 20
Mean Importance Scores — What is your major area of study, research or teaching? - School of Law
© Insync Surveys - 105-
University of Western Sydney Library Survey Results, October 2009
477 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.25 1 6.51 6
When I am away from campus I can access the electronic Library resources and services I need 6.00 2 6.57 3
Library staff are approachable and helpful 5.98 3 6.53 5
Library staff provide accurate answers to my enquiries 5.96 4 6.63 1
Library staff are readily available to assist me 5.82 5 6.54 4
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.81 6 6.59 2
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.70 7 5.97 23
The library web site is easy to use 5.69 8 6.48 7
Face-to-face enquiry services meet my needs 5.69 9 6.21 20
The Library web site provides useful information 5.68 10 6.31 16
Course specific library resources meet my learning needs 5.64 11 6.43 8
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.53 12 6.36 13
I can find library resources easily from vUWS sites 5.52 13 6.37 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.50 14 5.75 25
Books and articles I have requested from other libraries and campuses are delivered promptly 5.50 15 6.12 21
Printing and photocopying facilities in the Library meet my needs 5.42 16 6.35 15
Library signage is clear 5.29 17 5.62 26
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.26 18 6.06 22
The Library is a good place to study 5.26 19 6.42 10
Library classes and online tutorials help me with my learning and research needs 5.16 20 5.47 28
I can find a place in the Library to work in a group when I need to 5.15 21 6.30 18
I am informed about Library services 5.11 22 5.57 27
The Library anticipates my learning and research needs 5.06 23 5.84 24
I can get wireless access in the Library when I need to 5.04 24 6.21 19
Opening hours meet my needs 5.02 25 6.31 17
The items I’m looking for on the library shelves are usually there 4.98 26 6.40 11
I can find a quiet place in the Library to study when I need to 4.95 27 6.43 9
A computer is available when I need one 4.26 28 6.36 14
Mean Performance Score — What is your major area of study, research or teaching? - School of Law
© Insync Surveys - 106-
University of Western Sydney Library Survey Results, October 2009
477 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 2.10 1 6.36 14
I can find a quiet place in the Library to study when I need to 1.48 2 6.43 9
The items I’m looking for on the library shelves are usually there 1.42 3 6.40 11
Opening hours meet my needs 1.29 4 6.31 17
I can get wireless access in the Library when I need to 1.18 5 6.21 19
The Library is a good place to study 1.17 6 6.42 10
I can find a place in the Library to work in a group when I need to 1.15 7 6.30 18
Printing and photocopying facilities in the Library meet my needs 0.93 8 6.35 15
I can find library resources easily from vUWS sites 0.85 9 6.37 12
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.83 10 6.36 13
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.81 11 6.06 22
The library web site is easy to use 0.79 12 6.48 7
Course specific library resources meet my learning needs 0.79 13 6.43 8
The Library anticipates my learning and research needs 0.78 14 5.84 24
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.78 15 6.59 2
Library staff are readily available to assist me 0.72 16 6.54 4
Library staff provide accurate answers to my enquiries 0.68 17 6.63 1
The Library web site provides useful information 0.63 18 6.31 16
Books and articles I have requested from other libraries and campuses are delivered promptly 0.62 19 6.12 21
When I am away from campus I can access the electronic Library resources and services I need 0.57 20 6.57 3
Library staff are approachable and helpful 0.55 21 6.53 5
Face-to-face enquiry services meet my needs 0.52 22 6.21 20
I am informed about Library services 0.47 23 5.57 27
Library signage is clear 0.33 24 5.62 26
Library classes and online tutorials help me with my learning and research needs 0.31 25 5.47 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.27 26 5.97 23
Library staff treat me fairly and without discrimination 0.26 27 6.51 6
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.25 28 5.75 25
Mean Gap Scores — What is your major area of study, research or teaching? - School of Law
© Insync Surveys - 107-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Law
477 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 2421,27
66 6 Opening hours meet my needs
65 28 22 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 15 13 11 12 1823,26
25 64 Median 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 6 14 2 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 17 10 62 10 Face-to-face enquiry services meet my needs
61 16 7 61 11 The items I’m looking for on the library shelves are usually there
60 8 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 58 14 I can find a place in the Library to work in a group when I need to
57 9 57 15 A computer is available when I need one
56 1 3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 108-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Management
579 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.53Library staff treat me fairly and
without discrimination6.23
A computer is available when I
need one4.43
A computer is available when I
need one1.86
Library staff provide accurate
answers to my enquiries6.48
Library staff are approachable and
helpful6.03
I am informed about Library
services5.00
I can find a quiet place in the
Library to study when I need to1.21
Library staff are approachable and
helpful6.47
Library staff provide accurate
answers to my enquiries5.98
I can get wireless access in the
Library when I need to5.02
The items I’m looking for on the
library shelves are usually there1.12
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.43
When I am away from campus I
can access the electronic Library
resources and services I need
5.93The items I’m looking for on the
library shelves are usually there5.09
I can find a place in the Library to
work in a group when I need to1.10
The library web site is easy to use 6.42Library staff are readily available
to assist me5.92
The Library anticipates my
learning and research needs5.14
I can get wireless access in the
Library when I need to1.07
Library staff are readily available
to assist me6.42
Face-to-face enquiry services
meet my needs5.79
I can find a quiet place in the
Library to study when I need to5.15 The library web site is easy to use 1.07
Library staff treat me fairly and
without discrimination6.41
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.77I can find a place in the Library to
work in a group when I need to5.16
The Library is a good place to
study0.90
Printing and photocopying
facilities in the Library meet my
needs
6.39
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.71
Library classes and online tutorials
help me with my learning and
research needs
5.27I can find library resources easily
from vUWS sites0.82
I can find a quiet place in the
Library to study when I need to6.37
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.63 Library signage is clear 5.31
Printing and photocopying
facilities in the Library meet my
needs
0.77
The Library is a good place to
study6.33
Printing and photocopying
facilities in the Library meet my
needs
5.61
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.33
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.73
Factors rated top 10 in importance
© Insync Surveys- 109-
University of Western Sydney Library Survey Results, October 2009
579 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.53 1 5.93 4
Library staff provide accurate answers to my enquiries 6.48 2 5.98 3
Library staff are approachable and helpful 6.47 3 6.03 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.43 4 5.71 8
The library web site is easy to use 6.42 5 5.36 18
Library staff are readily available to assist me 6.42 6 5.92 5
Library staff treat me fairly and without discrimination 6.41 7 6.23 1
Printing and photocopying facilities in the Library meet my needs 6.39 8 5.61 10
I can find a quiet place in the Library to study when I need to 6.37 9 5.15 23
The Library is a good place to study 6.33 10 5.43 17
I can find library resources easily from vUWS sites 6.33 11 5.51 15
A computer is available when I need one 6.29 12 4.43 28
Course specific library resources meet my learning needs 6.27 13 5.56 12
I can find a place in the Library to work in a group when I need to 6.26 14 5.16 22
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.23 15 5.57 11
Face-to-face enquiry services meet my needs 6.23 16 5.79 6
The Library web site provides useful information 6.23 17 5.55 13
The items I’m looking for on the library shelves are usually there 6.21 18 5.09 25
Opening hours meet my needs 6.18 19 5.46 16
I can get wireless access in the Library when I need to 6.09 20 5.02 26
Books and articles I have requested from other libraries and campuses are delivered promptly 6.07 21 5.63 9
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.99 22 5.33 19
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.98 23 5.77 7
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.76 24 5.52 14
The Library anticipates my learning and research needs 5.75 25 5.14 24
Library signage is clear 5.61 26 5.31 20
Library classes and online tutorials help me with my learning and research needs 5.51 27 5.27 21
I am informed about Library services 5.43 28 5.00 27
Mean Importance Scores — What is your major area of study, research or teaching? - School of Management
© Insync Surveys - 110-
University of Western Sydney Library Survey Results, October 2009
579 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.23 1 6.41 7
Library staff are approachable and helpful 6.03 2 6.47 3
Library staff provide accurate answers to my enquiries 5.98 3 6.48 2
When I am away from campus I can access the electronic Library resources and services I need 5.93 4 6.53 1
Library staff are readily available to assist me 5.92 5 6.42 6
Face-to-face enquiry services meet my needs 5.79 6 6.23 16
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.77 7 5.98 23
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.71 8 6.43 4
Books and articles I have requested from other libraries and campuses are delivered promptly 5.63 9 6.07 21
Printing and photocopying facilities in the Library meet my needs 5.61 10 6.39 8
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.57 11 6.23 15
Course specific library resources meet my learning needs 5.56 12 6.27 13
The Library web site provides useful information 5.55 13 6.23 17
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.52 14 5.76 24
I can find library resources easily from vUWS sites 5.51 15 6.33 11
Opening hours meet my needs 5.46 16 6.18 19
The Library is a good place to study 5.43 17 6.33 10
The library web site is easy to use 5.36 18 6.42 5
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.33 19 5.99 22
Library signage is clear 5.31 20 5.61 26
Library classes and online tutorials help me with my learning and research needs 5.27 21 5.51 27
I can find a place in the Library to work in a group when I need to 5.16 22 6.26 14
I can find a quiet place in the Library to study when I need to 5.15 23 6.37 9
The Library anticipates my learning and research needs 5.14 24 5.75 25
The items I’m looking for on the library shelves are usually there 5.09 25 6.21 18
I can get wireless access in the Library when I need to 5.02 26 6.09 20
I am informed about Library services 5.00 27 5.43 28
A computer is available when I need one 4.43 28 6.29 12
Mean Performance Score — What is your major area of study, research or teaching? - School of Management
© Insync Surveys - 111-
University of Western Sydney Library Survey Results, October 2009
579 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.86 1 6.29 12
I can find a quiet place in the Library to study when I need to 1.21 2 6.37 9
The items I’m looking for on the library shelves are usually there 1.12 3 6.21 18
I can find a place in the Library to work in a group when I need to 1.10 4 6.26 14
I can get wireless access in the Library when I need to 1.07 5 6.09 20
The library web site is easy to use 1.07 6 6.42 5
The Library is a good place to study 0.90 7 6.33 10
I can find library resources easily from vUWS sites 0.82 8 6.33 11
Printing and photocopying facilities in the Library meet my needs 0.77 9 6.39 8
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.73 10 6.43 4
Opening hours meet my needs 0.72 11 6.18 19
Course specific library resources meet my learning needs 0.71 12 6.27 13
The Library web site provides useful information 0.68 13 6.23 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.66 14 6.23 15
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.66 15 5.99 22
The Library anticipates my learning and research needs 0.62 16 5.75 25
When I am away from campus I can access the electronic Library resources and services I need 0.60 17 6.53 1
Library staff provide accurate answers to my enquiries 0.50 18 6.48 2
Library staff are readily available to assist me 0.49 19 6.42 6
Library staff are approachable and helpful 0.44 20 6.47 3
Books and articles I have requested from other libraries and campuses are delivered promptly 0.44 21 6.07 21
Face-to-face enquiry services meet my needs 0.44 22 6.23 16
I am informed about Library services 0.43 23 5.43 28
Library signage is clear 0.31 24 5.61 26
Library classes and online tutorials help me with my learning and research needs 0.24 25 5.51 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.24 26 5.76 24
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.21 27 5.98 23
Library staff treat me fairly and without discrimination 0.18 28 6.41 7
Mean Gap Scores — What is your major area of study, research or teaching? - School of Management
© Insync Surveys - 112-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Management
579 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2720,21
65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 13 28 18 24 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 15 14 12 26 25 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 11 6,2 23 10 62 10 Face-to-face enquiry services meet my needs
61 17 7 61 11 The items I’m looking for on the library shelves are usually there
60 16 8 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 9 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 4 55 17 I can get wireless access in the Library when I need to
54 1 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 113-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Marketing
252 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.43
Library staff treat me fairly and
without discrimination5.95
A computer is available when I
need one4.49
A computer is available when I
need one1.71
Library staff are readily available
to assist me6.43
Library staff provide accurate
answers to my enquiries5.79
I am informed about Library
services4.79
I can get wireless access in the
Library when I need to1.27
Library staff are approachable and
helpful6.38
Library staff are approachable and
helpful5.71
I can get wireless access in the
Library when I need to4.84
I can find a quiet place in the
Library to study when I need to1.19
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.38Library staff are readily available
to assist me5.70
I can find a place in the Library to
work in a group when I need to4.97
I can find a place in the Library to
work in a group when I need to1.19
Library staff treat me fairly and
without discrimination6.36
When I am away from campus I
can access the electronic Library
resources and services I need
5.66The Library anticipates my
learning and research needs5.02
The items I’m looking for on the
library shelves are usually there1.02
When I am away from campus I
can access the electronic Library
resources and services I need
6.33
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.56
Library classes and online tutorials
help me with my learning and
research needs
5.03
Printing and photocopying
facilities in the Library meet my
needs
0.89
Printing and photocopying
facilities in the Library meet my
needs
6.31
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.53I can find a quiet place in the
Library to study when I need to5.09
The Library is a good place to
study0.86
I can find a quiet place in the
Library to study when I need to6.28
Face-to-face enquiry services
meet my needs5.48
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.15 The library web site is easy to use 0.86
The Library is a good place to
study6.23
The Library web site provides
useful information5.45
The items I’m looking for on the
library shelves are usually there5.19
I can find library resources easily
from vUWS sites0.85
The items I’m looking for on the
library shelves are usually there6.21
Course specific library resources
meet my learning needs5.43 Library signage is clear 5.25 Opening hours meet my needs 0.83
Factors rated top 10 in importance
© Insync Surveys- 114-
University of Western Sydney Library Survey Results, October 2009
252 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.43 1 5.79 2
Library staff are readily available to assist me 6.43 2 5.70 4
Library staff are approachable and helpful 6.38 3 5.71 3
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.38 4 5.56 6
Library staff treat me fairly and without discrimination 6.36 5 5.95 1
When I am away from campus I can access the electronic Library resources and services I need 6.33 6 5.66 5
Printing and photocopying facilities in the Library meet my needs 6.31 7 5.41 11
I can find a quiet place in the Library to study when I need to 6.28 8 5.09 22
The Library is a good place to study 6.23 9 5.36 14
The items I’m looking for on the library shelves are usually there 6.21 10 5.19 20
A computer is available when I need one 6.20 11 4.49 28
The library web site is easy to use 6.18 12 5.32 15
I can find library resources easily from vUWS sites 6.17 13 5.32 16
I can find a place in the Library to work in a group when I need to 6.15 14 4.97 25
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.14 15 5.39 12
Face-to-face enquiry services meet my needs 6.13 16 5.48 8
I can get wireless access in the Library when I need to 6.12 17 4.84 26
Course specific library resources meet my learning needs 6.12 18 5.43 10
Opening hours meet my needs 6.08 19 5.25 18
The Library web site provides useful information 6.07 20 5.45 9
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.01 21 5.31 17
Books and articles I have requested from other libraries and campuses are delivered promptly 5.95 22 5.37 13
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.80 23 5.53 7
The Library anticipates my learning and research needs 5.74 24 5.02 24
Library signage is clear 5.66 25 5.25 19
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.65 26 5.15 21
Library classes and online tutorials help me with my learning and research needs 5.39 27 5.03 23
I am informed about Library services 5.29 28 4.79 27
Mean Importance Scores — What is your major area of study, research or teaching? - School of Marketing
© Insync Surveys - 115-
University of Western Sydney Library Survey Results, October 2009
252 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 5.95 1 6.36 5
Library staff provide accurate answers to my enquiries 5.79 2 6.43 1
Library staff are approachable and helpful 5.71 3 6.38 3
Library staff are readily available to assist me 5.70 4 6.43 2
When I am away from campus I can access the electronic Library resources and services I need 5.66 5 6.33 6
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.56 6 6.38 4
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.53 7 5.80 23
Face-to-face enquiry services meet my needs 5.48 8 6.13 16
The Library web site provides useful information 5.45 9 6.07 20
Course specific library resources meet my learning needs 5.43 10 6.12 18
Printing and photocopying facilities in the Library meet my needs 5.41 11 6.31 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.39 12 6.14 15
Books and articles I have requested from other libraries and campuses are delivered promptly 5.37 13 5.95 22
The Library is a good place to study 5.36 14 6.23 9
The library web site is easy to use 5.32 15 6.18 12
I can find library resources easily from vUWS sites 5.32 16 6.17 13
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.31 17 6.01 21
Opening hours meet my needs 5.25 18 6.08 19
Library signage is clear 5.25 19 5.66 25
The items I’m looking for on the library shelves are usually there 5.19 20 6.21 10
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.15 21 5.65 26
I can find a quiet place in the Library to study when I need to 5.09 22 6.28 8
Library classes and online tutorials help me with my learning and research needs 5.03 23 5.39 27
The Library anticipates my learning and research needs 5.02 24 5.74 24
I can find a place in the Library to work in a group when I need to 4.97 25 6.15 14
I can get wireless access in the Library when I need to 4.84 26 6.12 17
I am informed about Library services 4.79 27 5.29 28
A computer is available when I need one 4.49 28 6.20 11
Mean Performance Score — What is your major area of study, research or teaching? - School of Marketing
© Insync Surveys - 116-
University of Western Sydney Library Survey Results, October 2009
252 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.71 1 6.20 11
I can get wireless access in the Library when I need to 1.27 2 6.12 17
I can find a quiet place in the Library to study when I need to 1.19 3 6.28 8
I can find a place in the Library to work in a group when I need to 1.19 4 6.15 14
The items I’m looking for on the library shelves are usually there 1.02 5 6.21 10
Printing and photocopying facilities in the Library meet my needs 0.89 6 6.31 7
The Library is a good place to study 0.86 7 6.23 9
The library web site is easy to use 0.86 8 6.18 12
I can find library resources easily from vUWS sites 0.85 9 6.17 13
Opening hours meet my needs 0.83 10 6.08 19
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.82 11 6.38 4
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.75 12 6.14 15
Library staff are readily available to assist me 0.73 13 6.43 2
The Library anticipates my learning and research needs 0.72 14 5.74 24
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.70 15 6.01 21
Course specific library resources meet my learning needs 0.69 16 6.12 18
When I am away from campus I can access the electronic Library resources and services I need 0.68 17 6.33 6
Library staff are approachable and helpful 0.67 18 6.38 3
Face-to-face enquiry services meet my needs 0.65 19 6.13 16
Library staff provide accurate answers to my enquiries 0.64 20 6.43 1
The Library web site provides useful information 0.62 21 6.07 20
Books and articles I have requested from other libraries and campuses are delivered promptly 0.58 22 5.95 22
I am informed about Library services 0.51 23 5.29 28
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.49 24 5.65 26
Library staff treat me fairly and without discrimination 0.41 25 6.36 5
Library signage is clear 0.41 26 5.66 25
Library classes and online tutorials help me with my learning and research needs 0.36 27 5.39 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.27 28 5.80 23
Mean Gap Scores — What is your major area of study, research or teaching? - School of Marketing
© Insync Surveys - 117-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Marketing
252 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 2420,22
21 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 13 18 27 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 14 1126,28
12 62 Median 10 Face-to-face enquiry services meet my needs
61 17 623,25
2,10
61 11 The items I’m looking for on the library shelves are usually there
60 16 7 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 8 58 14 I can find a place in the Library to work in a group when I need to
57 5 3 57 15 A computer is available when I need one
56 9 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 4 54 18 Printing and photocopying facilities in the Library meet my needs
53 1 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
Imp
ort
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Me
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© Insync Surveys
- 118-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - Sydney Graduate School of Management
38 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.43
Library staff are readily available
to assist me6.00
I can get wireless access in the
Library when I need to4.42
I can get wireless access in the
Library when I need to1.85
Library staff are approachable and
helpful6.39
Library staff provide accurate
answers to my enquiries5.97
The items I’m looking for on the
library shelves are usually there4.72
I can find a quiet place in the
Library to study when I need to1.40
Library staff are readily available
to assist me6.39
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.90I can find a quiet place in the
Library to study when I need to4.73
The Library is a good place to
study1.33
When I am away from campus I
can access the electronic Library
resources and services I need
6.38Library staff are approachable and
helpful5.84
The Library is a good place to
study4.73
A computer is available when I
need one1.32
Library staff treat me fairly and
without discrimination6.37
When I am away from campus I
can access the electronic Library
resources and services I need
5.82 Opening hours meet my needs 4.77The items I’m looking for on the
library shelves are usually there1.31
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.35Library staff treat me fairly and
without discrimination5.80
The Library anticipates my
learning and research needs4.78
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
1.28
The library web site is easy to use 6.31
Printing and photocopying
facilities in the Library meet my
needs
5.68
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.88 Opening hours meet my needs 1.13
A computer is available when I
need one6.29
I can find library resources easily
from vUWS sites5.62
A computer is available when I
need one4.96
Course specific library resources
meet my learning needs1.11
Printing and photocopying
facilities in the Library meet my
needs
6.29The Library web site provides
useful information5.59
I am informed about Library
services4.97 The library web site is easy to use 1.04
I can get wireless access in the
Library when I need to6.27
Face-to-face enquiry services
meet my needs5.42
Library classes and online tutorials
help me with my learning and
research needs
5.04
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
1.03
Factors rated top 10 in importance
© Insync Surveys- 119-
University of Western Sydney Library Survey Results, October 2009
38 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.43 1 5.97 2
Library staff are approachable and helpful 6.39 2 5.84 4
Library staff are readily available to assist me 6.39 2 6.00 1
When I am away from campus I can access the electronic Library resources and services I need 6.38 4 5.82 5
Library staff treat me fairly and without discrimination 6.37 5 5.80 6
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.35 6 5.32 12
The library web site is easy to use 6.31 7 5.27 13
A computer is available when I need one 6.29 8 4.96 21
Printing and photocopying facilities in the Library meet my needs 6.29 8 5.68 7
I can get wireless access in the Library when I need to 6.27 10 4.42 28
Course specific library resources meet my learning needs 6.24 11 5.12 18
Library signage is clear 6.18 12 5.21 16
I can find library resources easily from vUWS sites 6.18 13 5.62 8
The Library web site provides useful information 6.17 14 5.59 9
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.16 15 4.88 22
I can find a quiet place in the Library to study when I need to 6.13 16 4.73 25
The Library is a good place to study 6.07 17 4.73 25
The items I’m looking for on the library shelves are usually there 6.04 18 4.72 27
I can find a place in the Library to work in a group when I need to 6.04 18 5.15 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.97 20 5.21 15
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.97 20 5.90 3
Books and articles I have requested from other libraries and campuses are delivered promptly 5.93 22 5.21 14
Opening hours meet my needs 5.90 23 4.77 24
Face-to-face enquiry services meet my needs 5.83 24 5.42 10
I am informed about Library services 5.76 25 4.97 20
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.58 26 5.39 11
Library classes and online tutorials help me with my learning and research needs 5.58 27 5.04 19
The Library anticipates my learning and research needs 5.29 28 4.78 23
Mean Importance Scores — What is your major area of study, research or teaching? - Sydney Graduate School of Management
© Insync Surveys - 120-
University of Western Sydney Library Survey Results, October 2009
38 Responses
Performance Importance
Mean Rank Mean Rank
Library staff are readily available to assist me 6.00 1 6.39 2
Library staff provide accurate answers to my enquiries 5.97 2 6.43 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.90 3 5.97 20
Library staff are approachable and helpful 5.84 4 6.39 2
When I am away from campus I can access the electronic Library resources and services I need 5.82 5 6.38 4
Library staff treat me fairly and without discrimination 5.80 6 6.37 5
Printing and photocopying facilities in the Library meet my needs 5.68 7 6.29 8
I can find library resources easily from vUWS sites 5.62 8 6.18 13
The Library web site provides useful information 5.59 9 6.17 14
Face-to-face enquiry services meet my needs 5.42 10 5.83 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.39 11 5.58 26
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.32 12 6.35 6
The library web site is easy to use 5.27 13 6.31 7
Books and articles I have requested from other libraries and campuses are delivered promptly 5.21 14 5.93 22
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.21 15 5.97 20
Library signage is clear 5.21 16 6.18 12
I can find a place in the Library to work in a group when I need to 5.15 17 6.04 18
Course specific library resources meet my learning needs 5.12 18 6.24 11
Library classes and online tutorials help me with my learning and research needs 5.04 19 5.58 27
I am informed about Library services 4.97 20 5.76 25
A computer is available when I need one 4.96 21 6.29 8
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.88 22 6.16 15
The Library anticipates my learning and research needs 4.78 23 5.29 28
Opening hours meet my needs 4.77 24 5.90 23
The Library is a good place to study 4.73 25 6.07 17
I can find a quiet place in the Library to study when I need to 4.73 25 6.13 16
The items I’m looking for on the library shelves are usually there 4.72 27 6.04 18
I can get wireless access in the Library when I need to 4.42 28 6.27 10
Mean Performance Score — What is your major area of study, research or teaching? - Sydney Graduate School of Management
© Insync Surveys - 121-
University of Western Sydney Library Survey Results, October 2009
38 Responses
Gap Importance
Mean Rank Mean Rank
I can get wireless access in the Library when I need to 1.85 1 6.27 10
I can find a quiet place in the Library to study when I need to 1.40 2 6.13 16
The Library is a good place to study 1.33 3 6.07 17
A computer is available when I need one 1.32 4 6.29 8
The items I’m looking for on the library shelves are usually there 1.31 5 6.04 18
Laptop facilities (e.g. desks, power) in the Library meet my needs 1.28 6 6.16 15
Opening hours meet my needs 1.13 7 5.90 23
Course specific library resources meet my learning needs 1.11 8 6.24 11
The library web site is easy to use 1.04 9 6.31 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 1.03 10 6.35 6
Library signage is clear 0.98 11 6.18 12
I can find a place in the Library to work in a group when I need to 0.89 12 6.04 18
I am informed about Library services 0.78 13 5.76 25
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.76 14 5.97 20
Books and articles I have requested from other libraries and campuses are delivered promptly 0.71 15 5.93 22
Printing and photocopying facilities in the Library meet my needs 0.61 16 6.29 8
The Library web site provides useful information 0.57 17 6.17 14
Library staff treat me fairly and without discrimination 0.57 18 6.37 5
I can find library resources easily from vUWS sites 0.56 19 6.18 13
When I am away from campus I can access the electronic Library resources and services I need 0.56 19 6.38 4
Library staff are approachable and helpful 0.55 21 6.39 2
Library classes and online tutorials help me with my learning and research needs 0.54 22 5.58 27
The Library anticipates my learning and research needs 0.51 23 5.29 28
Library staff provide accurate answers to my enquiries 0.47 24 6.43 1
Face-to-face enquiry services meet my needs 0.41 25 5.83 24
Library staff are readily available to assist me 0.39 26 6.39 2
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.19 27 5.58 26
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.07 28 5.97 20
Mean Gap Scores — What is your major area of study, research or teaching? - Sydney Graduate School of Management
© Insync Surveys - 122-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - Sydney Graduate School of Management
38 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 2419,
20,27
21,22
64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 17 15 28 18 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 16 25 32,26
62 Median 10 Face-to-face enquiry services meet my needs
6112,13
61 11 The items I’m looking for on the library shelves are usually there
60 11 14 23 8 60 12 The Library is a good place to study
59 6 7 59 13 I can find a quiet place in the Library to study when I need to
58 1 10 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 4 9 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 5 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Biomedical and Health Services
625 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff treat me fairly and
without discrimination6.50
Library staff treat me fairly and
without discrimination6.30
A computer is available when I
need one4.71
A computer is available when I
need one1.58
Library staff provide accurate
answers to my enquiries6.49
Library staff are approachable and
helpful6.15
I can get wireless access in the
Library when I need to4.96
I can get wireless access in the
Library when I need to1.13
Library staff are readily available
to assist me6.49
Library staff provide accurate
answers to my enquiries6.11
I am informed about Library
services5.20
The items I’m looking for on the
library shelves are usually there1.07
Library staff are approachable and
helpful6.47
Library staff are readily available
to assist me6.05
The items I’m looking for on the
library shelves are usually there5.21
I can find a quiet place in the
Library to study when I need to0.85
When I am away from campus I
can access the electronic Library
resources and services I need
6.43
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.95The Library anticipates my
learning and research needs5.23
Course specific library resources
meet my learning needs0.81
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.41
When I am away from campus I
can access the electronic Library
resources and services I need
5.93
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.25
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.77
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.41Face-to-face enquiry services
meet my needs5.91
Library classes and online tutorials
help me with my learning and
research needs
5.31
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.76
The library web site is easy to use 6.40
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.79 Opening hours meet my needs 5.46
Printing and photocopying
facilities in the Library meet my
needs
0.71
I can find a quiet place in the
Library to study when I need to6.39
The Library web site provides
useful information5.78
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.50
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.69
Printing and photocopying
facilities in the Library meet my
needs
6.35 The library web site is easy to use 5.75Course specific library resources
meet my learning needs5.51 Opening hours meet my needs 0.68
Factors rated top 10 in importance
© Insync Surveys- 124-
University of Western Sydney Library Survey Results, October 2009
625 Responses
Importance Performance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.50 1 6.30 1
Library staff provide accurate answers to my enquiries 6.49 2 6.11 3
Library staff are readily available to assist me 6.49 3 6.05 4
Library staff are approachable and helpful 6.47 4 6.15 2
When I am away from campus I can access the electronic Library resources and services I need 6.43 5 5.93 6
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.41 6 5.64 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.41 7 5.65 14
The library web site is easy to use 6.40 8 5.75 10
I can find a quiet place in the Library to study when I need to 6.39 9 5.54 17
Printing and photocopying facilities in the Library meet my needs 6.35 10 5.63 16
The Library is a good place to study 6.34 11 5.73 12
Course specific library resources meet my learning needs 6.31 12 5.51 19
I can find a place in the Library to work in a group when I need to 6.30 13 5.73 11
A computer is available when I need one 6.29 14 4.71 28
The items I’m looking for on the library shelves are usually there 6.28 15 5.21 25
The Library web site provides useful information 6.28 16 5.78 9
Face-to-face enquiry services meet my needs 6.28 17 5.91 7
I can find library resources easily from vUWS sites 6.28 18 5.65 13
Books and articles I have requested from other libraries and campuses are delivered promptly 6.23 19 5.79 8
Opening hours meet my needs 6.15 20 5.46 21
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.09 21 5.95 5
I can get wireless access in the Library when I need to 6.09 22 4.96 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.94 23 5.25 23
The Library anticipates my learning and research needs 5.79 24 5.23 24
Library signage is clear 5.72 25 5.52 18
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.69 26 5.50 20
Library classes and online tutorials help me with my learning and research needs 5.55 27 5.31 22
I am informed about Library services 5.43 28 5.20 26
Mean Importance Scores — What is your major area of study, research or teaching? - School of Biomedical and Health Services
© Insync Surveys - 125-
University of Western Sydney Library Survey Results, October 2009
625 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.30 1 6.50 1
Library staff are approachable and helpful 6.15 2 6.47 4
Library staff provide accurate answers to my enquiries 6.11 3 6.49 2
Library staff are readily available to assist me 6.05 4 6.49 3
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.95 5 6.09 21
When I am away from campus I can access the electronic Library resources and services I need 5.93 6 6.43 5
Face-to-face enquiry services meet my needs 5.91 7 6.28 17
Books and articles I have requested from other libraries and campuses are delivered promptly 5.79 8 6.23 19
The Library web site provides useful information 5.78 9 6.28 16
The library web site is easy to use 5.75 10 6.40 8
I can find a place in the Library to work in a group when I need to 5.73 11 6.30 13
The Library is a good place to study 5.73 12 6.34 11
I can find library resources easily from vUWS sites 5.65 13 6.28 18
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.65 14 6.41 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.64 15 6.41 6
Printing and photocopying facilities in the Library meet my needs 5.63 16 6.35 10
I can find a quiet place in the Library to study when I need to 5.54 17 6.39 9
Library signage is clear 5.52 18 5.72 25
Course specific library resources meet my learning needs 5.51 19 6.31 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.50 20 5.69 26
Opening hours meet my needs 5.46 21 6.15 20
Library classes and online tutorials help me with my learning and research needs 5.31 22 5.55 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.25 23 5.94 23
The Library anticipates my learning and research needs 5.23 24 5.79 24
The items I’m looking for on the library shelves are usually there 5.21 25 6.28 15
I am informed about Library services 5.20 26 5.43 28
I can get wireless access in the Library when I need to 4.96 27 6.09 22
A computer is available when I need one 4.71 28 6.29 14
Mean Performance Score — What is your major area of study, research or teaching? - School of Biomedical and Health Services
© Insync Surveys - 126-
University of Western Sydney Library Survey Results, October 2009
625 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.58 1 6.29 14
I can get wireless access in the Library when I need to 1.13 2 6.09 22
The items I’m looking for on the library shelves are usually there 1.07 3 6.28 15
I can find a quiet place in the Library to study when I need to 0.85 4 6.39 9
Course specific library resources meet my learning needs 0.81 5 6.31 12
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.77 6 6.41 6
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.76 7 6.41 7
Printing and photocopying facilities in the Library meet my needs 0.71 8 6.35 10
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.69 9 5.94 23
Opening hours meet my needs 0.68 10 6.15 20
The library web site is easy to use 0.65 11 6.40 8
I can find library resources easily from vUWS sites 0.63 12 6.28 18
The Library is a good place to study 0.62 13 6.34 11
I can find a place in the Library to work in a group when I need to 0.57 14 6.30 13
The Library anticipates my learning and research needs 0.57 15 5.79 24
When I am away from campus I can access the electronic Library resources and services I need 0.50 16 6.43 5
The Library web site provides useful information 0.50 17 6.28 16
Books and articles I have requested from other libraries and campuses are delivered promptly 0.44 18 6.23 19
Library staff are readily available to assist me 0.44 19 6.49 3
Library staff provide accurate answers to my enquiries 0.38 20 6.49 2
Face-to-face enquiry services meet my needs 0.37 21 6.28 17
Library staff are approachable and helpful 0.33 22 6.47 4
Library classes and online tutorials help me with my learning and research needs 0.25 23 5.55 27
I am informed about Library services 0.24 24 5.43 28
Library staff treat me fairly and without discrimination 0.20 25 6.50 1
Library signage is clear 0.20 26 5.72 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.19 27 5.69 26
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.15 28 6.09 21
Mean Gap Scores — What is your major area of study, research or teaching? - School of Biomedical and Health Services
© Insync Surveys - 127-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Biomedical and Health Services
625 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2220,21
19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 1323,24
28 27 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 15 11 2518,26
12,14
2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 7 62 10 Face-to-face enquiry services meet my needs
61 17 6 8 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 16 59 13 I can find a quiet place in the Library to study when I need to
58 5 58 14 I can find a place in the Library to work in a group when I need to
57 9,3 57 15 A computer is available when I need one
56 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 1 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Computing and Mathematics
180 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
The library web site is easy to use 6.32Library staff treat me fairly and
without discrimination6.21
A computer is available when I
need one4.61
A computer is available when I
need one1.39
Library staff treat me fairly and
without discrimination6.32
Library staff are approachable and
helpful6.07
I am informed about Library
services5.10
I can find a quiet place in the
Library to study when I need to0.95
Library staff are readily available
to assist me6.28
Library staff provide accurate
answers to my enquiries6.05
Library classes and online tutorials
help me with my learning and
research needs
5.17I can find a place in the Library to
work in a group when I need to0.78
Library staff provide accurate
answers to my enquiries6.28
Library staff are readily available
to assist me5.96
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.17The Library is a good place to
study0.76
I can get wireless access in the
Library when I need to6.26
When I am away from campus I
can access the electronic Library
resources and services I need
5.80The Library anticipates my
learning and research needs5.19 The library web site is easy to use 0.76
The Library is a good place to
study6.24
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.67 Library signage is clear 5.22I can get wireless access in the
Library when I need to0.75
Library staff are approachable and
helpful6.24
Face-to-face enquiry services
meet my needs5.66
I can find a quiet place in the
Library to study when I need to5.26
The items I’m looking for on the
library shelves are usually there0.72
When I am away from campus I
can access the electronic Library
resources and services I need
6.22
Printing and photocopying
facilities in the Library meet my
needs
5.64
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.32
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.71
Printing and photocopying
facilities in the Library meet my
needs
6.22
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.63The items I’m looking for on the
library shelves are usually there5.32
I can find library resources easily
from vUWS sites0.65
I can find a quiet place in the
Library to study when I need to6.21
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.63I can find a place in the Library to
work in a group when I need to5.38 Opening hours meet my needs 0.60
Factors rated top 10 in importance
© Insync Surveys- 129-
University of Western Sydney Library Survey Results, October 2009
180 Responses
Importance Performance
Mean Rank Mean Rank
The library web site is easy to use 6.32 1 5.56 12
Library staff treat me fairly and without discrimination 6.32 2 6.21 1
Library staff are readily available to assist me 6.28 3 5.96 4
Library staff provide accurate answers to my enquiries 6.28 4 6.05 3
I can get wireless access in the Library when I need to 6.26 5 5.51 15
The Library is a good place to study 6.24 6 5.48 17
Library staff are approachable and helpful 6.24 7 6.07 2
When I am away from campus I can access the electronic Library resources and services I need 6.22 8 5.80 5
Printing and photocopying facilities in the Library meet my needs 6.22 9 5.64 8
I can find a quiet place in the Library to study when I need to 6.21 10 5.26 22
I can find a place in the Library to work in a group when I need to 6.16 11 5.38 19
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.14 12 5.63 9
The Library web site provides useful information 6.14 13 5.58 11
Course specific library resources meet my learning needs 6.12 14 5.53 14
Opening hours meet my needs 6.10 15 5.50 16
I can find library resources easily from vUWS sites 6.10 16 5.45 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.10 17 5.54 13
The items I’m looking for on the library shelves are usually there 6.04 18 5.32 20
Face-to-face enquiry services meet my needs 6.04 19 5.66 7
A computer is available when I need one 6.00 20 4.61 28
Books and articles I have requested from other libraries and campuses are delivered promptly 5.98 21 5.67 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.93 22 5.63 10
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.88 23 5.17 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.78 24 5.32 21
The Library anticipates my learning and research needs 5.60 25 5.19 24
Library signage is clear 5.58 26 5.22 23
Library classes and online tutorials help me with my learning and research needs 5.52 27 5.17 26
I am informed about Library services 5.50 28 5.10 27
Mean Importance Scores — What is your major area of study, research or teaching? - School of Computing and Mathematics
© Insync Surveys - 130-
University of Western Sydney Library Survey Results, October 2009
180 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.21 1 6.32 2
Library staff are approachable and helpful 6.07 2 6.24 7
Library staff provide accurate answers to my enquiries 6.05 3 6.28 4
Library staff are readily available to assist me 5.96 4 6.28 3
When I am away from campus I can access the electronic Library resources and services I need 5.80 5 6.22 8
Books and articles I have requested from other libraries and campuses are delivered promptly 5.67 6 5.98 21
Face-to-face enquiry services meet my needs 5.66 7 6.04 19
Printing and photocopying facilities in the Library meet my needs 5.64 8 6.22 9
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.63 9 6.14 12
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.63 10 5.93 22
The Library web site provides useful information 5.58 11 6.14 13
The library web site is easy to use 5.56 12 6.32 1
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.54 13 6.10 17
Course specific library resources meet my learning needs 5.53 14 6.12 14
I can get wireless access in the Library when I need to 5.51 15 6.26 5
Opening hours meet my needs 5.50 16 6.10 15
The Library is a good place to study 5.48 17 6.24 6
I can find library resources easily from vUWS sites 5.45 18 6.10 16
I can find a place in the Library to work in a group when I need to 5.38 19 6.16 11
The items I’m looking for on the library shelves are usually there 5.32 20 6.04 18
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.32 21 5.78 24
I can find a quiet place in the Library to study when I need to 5.26 22 6.21 10
Library signage is clear 5.22 23 5.58 26
The Library anticipates my learning and research needs 5.19 24 5.60 25
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.17 25 5.88 23
Library classes and online tutorials help me with my learning and research needs 5.17 26 5.52 27
I am informed about Library services 5.10 27 5.50 28
A computer is available when I need one 4.61 28 6.00 20
Mean Performance Score — What is your major area of study, research or teaching? - School of Computing and Mathematics
© Insync Surveys - 131-
University of Western Sydney Library Survey Results, October 2009
180 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.39 1 6.00 20
I can find a quiet place in the Library to study when I need to 0.95 2 6.21 10
I can find a place in the Library to work in a group when I need to 0.78 3 6.16 11
The Library is a good place to study 0.76 4 6.24 6
The library web site is easy to use 0.76 5 6.32 1
I can get wireless access in the Library when I need to 0.75 6 6.26 5
The items I’m looking for on the library shelves are usually there 0.72 7 6.04 18
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.71 8 5.88 23
I can find library resources easily from vUWS sites 0.65 9 6.10 16
Opening hours meet my needs 0.60 10 6.10 15
Course specific library resources meet my learning needs 0.59 11 6.12 14
Printing and photocopying facilities in the Library meet my needs 0.58 12 6.22 9
The Library web site provides useful information 0.56 13 6.14 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.55 14 6.10 17
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.51 15 6.14 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.46 16 5.78 24
When I am away from campus I can access the electronic Library resources and services I need 0.43 17 6.22 8
The Library anticipates my learning and research needs 0.41 18 5.60 25
I am informed about Library services 0.40 19 5.50 28
Face-to-face enquiry services meet my needs 0.37 20 6.04 19
Library signage is clear 0.35 21 5.58 26
Library classes and online tutorials help me with my learning and research needs 0.35 22 5.52 27
Library staff are readily available to assist me 0.32 23 6.28 3
Books and articles I have requested from other libraries and campuses are delivered promptly 0.31 24 5.98 21
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.29 25 5.93 22
Library staff provide accurate answers to my enquiries 0.22 26 6.28 4
Library staff are approachable and helpful 0.17 27 6.24 7
Library staff treat me fairly and without discrimination 0.11 28 6.32 2
Mean Gap Scores — What is your major area of study, research or teaching? - School of Computing and Mathematics
© Insync Surveys - 132-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Computing and Mathematics
180 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 17 28 22 21 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 13 14 12 18 27 20 62 10 Face-to-face enquiry services meet my needs
61 266,23,
25
2,24
61 Median 11 The items I’m looking for on the library shelves are usually there
60 15 117,10
60 12 The Library is a good place to study
59 16 8 59 13 I can find a quiet place in the Library to study when I need to
58 9 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 5,3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Engineering
257 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.36
Library staff treat me fairly and
without discrimination6.21
A computer is available when I
need one3.97
A computer is available when I
need one2.04
Library staff are approachable and
helpful6.34
Library staff are approachable and
helpful6.11
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.67
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
1.29
The library web site is easy to use 6.32Library staff provide accurate
answers to my enquiries5.96
The Library anticipates my
learning and research needs5.06
I can find a quiet place in the
Library to study when I need to1.15
Library staff are readily available
to assist me6.32
Library staff are readily available
to assist me5.95
I can find a quiet place in the
Library to study when I need to5.10
The items I’m looking for on the
library shelves are usually there1.03
Library staff treat me fairly and
without discrimination6.30
Face-to-face enquiry services
meet my needs5.86
The items I’m looking for on the
library shelves are usually there5.12
Printing and photocopying
facilities in the Library meet my
needs
1.00
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.28
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.68I can find a place in the Library to
work in a group when I need to5.13 The library web site is easy to use 0.97
Printing and photocopying
facilities in the Library meet my
needs
6.26
When I am away from campus I
can access the electronic Library
resources and services I need
5.67I am informed about Library
services5.13
I can get wireless access in the
Library when I need to0.95
When I am away from campus I
can access the electronic Library
resources and services I need
6.25The Library web site provides
useful information5.58
I can get wireless access in the
Library when I need to5.16
I can find a place in the Library to
work in a group when I need to0.94
I can find a quiet place in the
Library to study when I need to6.25
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.51
Library classes and online tutorials
help me with my learning and
research needs
5.19
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.82
The Library is a good place to
study6.21
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.49 Opening hours meet my needs 5.20The Library is a good place to
study0.82
Factors rated top 10 in importance
© Insync Surveys- 134-
University of Western Sydney Library Survey Results, October 2009
257 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.36 1 5.96 3
Library staff are approachable and helpful 6.34 2 6.11 2
The library web site is easy to use 6.32 3 5.35 15
Library staff are readily available to assist me 6.32 4 5.95 4
Library staff treat me fairly and without discrimination 6.30 5 6.21 1
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.28 6 5.49 10
Printing and photocopying facilities in the Library meet my needs 6.26 7 5.26 18
When I am away from campus I can access the electronic Library resources and services I need 6.25 8 5.67 7
I can find a quiet place in the Library to study when I need to 6.25 9 5.10 25
The Library is a good place to study 6.21 10 5.39 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.15 11 5.33 16
The Library web site provides useful information 6.15 12 5.58 8
The items I’m looking for on the library shelves are usually there 6.15 13 5.12 24
Course specific library resources meet my learning needs 6.12 14 5.38 14
I can get wireless access in the Library when I need to 6.11 15 5.16 21
I can find a place in the Library to work in a group when I need to 6.07 16 5.13 23
Face-to-face enquiry services meet my needs 6.05 17 5.86 5
I can find library resources easily from vUWS sites 6.03 18 5.29 17
A computer is available when I need one 6.00 19 3.97 28
Opening hours meet my needs 5.97 20 5.20 19
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.96 21 4.67 27
Books and articles I have requested from other libraries and campuses are delivered promptly 5.92 22 5.51 9
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.83 23 5.68 6
Library signage is clear 5.72 24 5.43 11
The Library anticipates my learning and research needs 5.72 25 5.06 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.66 26 5.41 12
I am informed about Library services 5.52 27 5.13 22
Library classes and online tutorials help me with my learning and research needs 5.46 28 5.19 20
Mean Importance Scores — What is your major area of study, research or teaching? - School of Engineering
© Insync Surveys - 135-
University of Western Sydney Library Survey Results, October 2009
257 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.21 1 6.30 5
Library staff are approachable and helpful 6.11 2 6.34 2
Library staff provide accurate answers to my enquiries 5.96 3 6.36 1
Library staff are readily available to assist me 5.95 4 6.32 4
Face-to-face enquiry services meet my needs 5.86 5 6.05 17
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.68 6 5.83 23
When I am away from campus I can access the electronic Library resources and services I need 5.67 7 6.25 8
The Library web site provides useful information 5.58 8 6.15 12
Books and articles I have requested from other libraries and campuses are delivered promptly 5.51 9 5.92 22
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.49 10 6.28 6
Library signage is clear 5.43 11 5.72 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.41 12 5.66 26
The Library is a good place to study 5.39 13 6.21 10
Course specific library resources meet my learning needs 5.38 14 6.12 14
The library web site is easy to use 5.35 15 6.32 3
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.33 16 6.15 11
I can find library resources easily from vUWS sites 5.29 17 6.03 18
Printing and photocopying facilities in the Library meet my needs 5.26 18 6.26 7
Opening hours meet my needs 5.20 19 5.97 20
Library classes and online tutorials help me with my learning and research needs 5.19 20 5.46 28
I can get wireless access in the Library when I need to 5.16 21 6.11 15
I am informed about Library services 5.13 22 5.52 27
I can find a place in the Library to work in a group when I need to 5.13 23 6.07 16
The items I’m looking for on the library shelves are usually there 5.12 24 6.15 13
I can find a quiet place in the Library to study when I need to 5.10 25 6.25 9
The Library anticipates my learning and research needs 5.06 26 5.72 25
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.67 27 5.96 21
A computer is available when I need one 3.97 28 6.00 19
Mean Performance Score — What is your major area of study, research or teaching? - School of Engineering
© Insync Surveys - 136-
University of Western Sydney Library Survey Results, October 2009
257 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 2.04 1 6.00 19
Laptop facilities (e.g. desks, power) in the Library meet my needs 1.29 2 5.96 21
I can find a quiet place in the Library to study when I need to 1.15 3 6.25 9
The items I’m looking for on the library shelves are usually there 1.03 4 6.15 13
Printing and photocopying facilities in the Library meet my needs 1.00 5 6.26 7
The library web site is easy to use 0.97 6 6.32 3
I can get wireless access in the Library when I need to 0.95 7 6.11 15
I can find a place in the Library to work in a group when I need to 0.94 8 6.07 16
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.82 9 6.15 11
The Library is a good place to study 0.82 10 6.21 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.79 11 6.28 6
Opening hours meet my needs 0.77 12 5.97 20
I can find library resources easily from vUWS sites 0.74 13 6.03 18
Course specific library resources meet my learning needs 0.74 14 6.12 14
The Library anticipates my learning and research needs 0.67 15 5.72 25
When I am away from campus I can access the electronic Library resources and services I need 0.58 16 6.25 8
The Library web site provides useful information 0.57 17 6.15 12
Books and articles I have requested from other libraries and campuses are delivered promptly 0.41 18 5.92 22
Library staff provide accurate answers to my enquiries 0.40 19 6.36 1
I am informed about Library services 0.38 20 5.52 27
Library staff are readily available to assist me 0.37 21 6.32 4
Library signage is clear 0.29 22 5.72 24
Library classes and online tutorials help me with my learning and research needs 0.27 23 5.46 28
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.24 24 5.66 26
Library staff are approachable and helpful 0.23 25 6.34 2
Face-to-face enquiry services meet my needs 0.20 26 6.05 17
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.15 27 5.83 23
Library staff treat me fairly and without discrimination 0.09 28 6.30 5
Mean Gap Scores — What is your major area of study, research or teaching? - School of Engineering
© Insync Surveys - 137-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Engineering
257 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 21 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
6318,28
24 27 22 20 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 13 23 12 62 10 Face-to-face enquiry services meet my needs
6111,14
17 25 2 10 61 Median 11 The items I’m looking for on the library shelves are usually there
60 15 16 6 26 60 12 The Library is a good place to study
59 7 59 13 I can find a quiet place in the Library to study when I need to
58 8 58 14 I can find a place in the Library to work in a group when I need to
57 5 9,3 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
Imp
ort
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Me
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© Insync Surveys
- 138-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Medicine
146 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.60Library staff treat me fairly and
without discrimination6.21
Library classes and online tutorials
help me with my learning and
research needs
4.80The items I’m looking for on the
library shelves are usually there1.47
When I am away from campus I
can access the electronic Library
resources and services I need
6.57Library staff provide accurate
answers to my enquiries6.01
I can get wireless access in the
Library when I need to4.92
I can get wireless access in the
Library when I need to1.34
The items I’m looking for on the
library shelves are usually there6.52
When I am away from campus I
can access the electronic Library
resources and services I need
5.95I am informed about Library
services4.99 Opening hours meet my needs 1.26
Course specific library resources
meet my learning needs6.49
Library staff are approachable and
helpful5.90
The Library anticipates my
learning and research needs5.03
A computer is available when I
need one1.19
I can find library resources easily
from vUWS sites6.47
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.90The items I’m looking for on the
library shelves are usually there5.05
I can find a quiet place in the
Library to study when I need to1.09
Library staff are approachable and
helpful6.45
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.88A computer is available when I
need one5.08
I can find library resources easily
from vUWS sites0.93
Opening hours meet my needs 6.43Library staff are readily available
to assist me5.83 Opening hours meet my needs 5.17
Printing and photocopying
facilities in the Library meet my
needs
0.89
Library staff treat me fairly and
without discrimination6.42
Face-to-face enquiry services
meet my needs5.81
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.24
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.83
I can find a quiet place in the
Library to study when I need to6.41
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.67
Printing and photocopying
facilities in the Library meet my
needs
5.24Course specific library resources
meet my learning needs0.82
Factors rated top 10 in importance
© Insync Surveys- 139-
Library staff provide accurate
answers to my enquiries6.41
Course specific library resources
meet my learning needs5.66
I can find a quiet place in the
Library to study when I need to5.33
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.75
© Insync Surveys- 140-
University of Western Sydney Library Survey Results, October 2009
146 Responses
Importance Performance
Mean Rank Mean Rank
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.60 1 5.88 6
When I am away from campus I can access the electronic Library resources and services I need 6.57 2 5.95 3
The items I’m looking for on the library shelves are usually there 6.52 3 5.05 24
Course specific library resources meet my learning needs 6.49 4 5.66 10
I can find library resources easily from vUWS sites 6.47 5 5.54 15
Library staff are approachable and helpful 6.45 6 5.90 4
Opening hours meet my needs 6.43 7 5.17 22
Library staff treat me fairly and without discrimination 6.42 8 6.21 1
I can find a quiet place in the Library to study when I need to 6.41 9 5.33 19
Library staff provide accurate answers to my enquiries 6.41 10 6.01 2
Library staff are readily available to assist me 6.40 11 5.83 7
The library web site is easy to use 6.35 12 5.64 11
The Library is a good place to study 6.29 13 5.58 13
A computer is available when I need one 6.27 14 5.08 23
I can get wireless access in the Library when I need to 6.26 15 4.92 27
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.24 16 5.49 17
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.19 17 5.90 5
I can find a place in the Library to work in a group when I need to 6.17 18 5.63 12
Books and articles I have requested from other libraries and campuses are delivered promptly 6.16 19 5.67 9
Face-to-face enquiry services meet my needs 6.16 20 5.81 8
The Library web site provides useful information 6.16 21 5.51 16
Printing and photocopying facilities in the Library meet my needs 6.13 22 5.24 20
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.08 23 5.24 21
The Library anticipates my learning and research needs 5.66 24 5.03 25
Library signage is clear 5.60 25 5.47 18
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.54 26 5.55 14
I am informed about Library services 5.31 27 4.99 26
Library classes and online tutorials help me with my learning and research needs 4.74 28 4.80 28
Mean Importance Scores — What is your major area of study, research or teaching? - School of Medicine
© Insync Surveys - 141-
University of Western Sydney Library Survey Results, October 2009
146 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.21 1 6.42 8
Library staff provide accurate answers to my enquiries 6.01 2 6.41 10
When I am away from campus I can access the electronic Library resources and services I need 5.95 3 6.57 2
Library staff are approachable and helpful 5.90 4 6.45 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.90 5 6.19 17
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.88 6 6.60 1
Library staff are readily available to assist me 5.83 7 6.40 11
Face-to-face enquiry services meet my needs 5.81 8 6.16 20
Books and articles I have requested from other libraries and campuses are delivered promptly 5.67 9 6.16 19
Course specific library resources meet my learning needs 5.66 10 6.49 4
The library web site is easy to use 5.64 11 6.35 12
I can find a place in the Library to work in a group when I need to 5.63 12 6.17 18
The Library is a good place to study 5.58 13 6.29 13
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.55 14 5.54 26
I can find library resources easily from vUWS sites 5.54 15 6.47 5
The Library web site provides useful information 5.51 16 6.16 21
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.49 17 6.24 16
Library signage is clear 5.47 18 5.60 25
I can find a quiet place in the Library to study when I need to 5.33 19 6.41 9
Printing and photocopying facilities in the Library meet my needs 5.24 20 6.13 22
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.24 21 6.08 23
Opening hours meet my needs 5.17 22 6.43 7
A computer is available when I need one 5.08 23 6.27 14
The items I’m looking for on the library shelves are usually there 5.05 24 6.52 3
The Library anticipates my learning and research needs 5.03 25 5.66 24
I am informed about Library services 4.99 26 5.31 27
I can get wireless access in the Library when I need to 4.92 27 6.26 15
Library classes and online tutorials help me with my learning and research needs 4.80 28 4.74 28
Mean Performance Score — What is your major area of study, research or teaching? - School of Medicine
© Insync Surveys - 142-
University of Western Sydney Library Survey Results, October 2009
146 Responses
Gap Importance
Mean Rank Mean Rank
The items I’m looking for on the library shelves are usually there 1.47 1 6.52 3
I can get wireless access in the Library when I need to 1.34 2 6.26 15
Opening hours meet my needs 1.26 3 6.43 7
A computer is available when I need one 1.19 4 6.27 14
I can find a quiet place in the Library to study when I need to 1.09 5 6.41 9
I can find library resources easily from vUWS sites 0.93 6 6.47 5
Printing and photocopying facilities in the Library meet my needs 0.89 7 6.13 22
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.83 8 6.08 23
Course specific library resources meet my learning needs 0.82 9 6.49 4
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.75 10 6.24 16
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.72 11 6.60 1
The Library is a good place to study 0.70 12 6.29 13
The library web site is easy to use 0.70 13 6.35 12
The Library web site provides useful information 0.65 14 6.16 21
The Library anticipates my learning and research needs 0.64 15 5.66 24
When I am away from campus I can access the electronic Library resources and services I need 0.62 16 6.57 2
Library staff are readily available to assist me 0.57 17 6.40 11
Library staff are approachable and helpful 0.54 18 6.45 6
I can find a place in the Library to work in a group when I need to 0.54 19 6.17 18
Books and articles I have requested from other libraries and campuses are delivered promptly 0.49 20 6.16 19
Library staff provide accurate answers to my enquiries 0.41 21 6.41 10
Face-to-face enquiry services meet my needs 0.34 22 6.16 20
I am informed about Library services 0.31 23 5.31 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.29 24 6.19 17
Library staff treat me fairly and without discrimination 0.21 25 6.42 8
Library signage is clear 0.13 26 5.60 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs -0.01 27 5.54 26
Library classes and online tutorials help me with my learning and research needs -0.07 28 4.74 28
Mean Gap Scores — What is your major area of study, research or teaching? - School of Medicine
© Insync Surveys - 143-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Medicine
146 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
6624,27
66 6 Opening hours meet my needs
65 11 26 25 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 6 13 22 20 21 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 17 1512,28
63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
622,23
14 7 10 8 62 10 Face-to-face enquiry services meet my needs
6116,18
61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 58 14 I can find a place in the Library to work in a group when I need to
57 5 57 15 A computer is available when I need one
56 3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 9 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 1 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 4 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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ort
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Me
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© Insync Surveys
- 144-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Natural Sciences
551 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.57Library staff treat me fairly and
without discrimination6.39
A computer is available when I
need one4.58
A computer is available when I
need one1.64
Library staff provide accurate
answers to my enquiries6.54
Library staff are approachable and
helpful6.15
I am informed about Library
services5.19
The items I’m looking for on the
library shelves are usually there0.92
Library staff are approachable and
helpful6.52
Library staff provide accurate
answers to my enquiries6.13
The Library anticipates my
learning and research needs5.27 The library web site is easy to use 0.90
When I am away from campus I
can access the electronic Library
resources and services I need
6.50
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
6.01I can get wireless access in the
Library when I need to5.35
I can get wireless access in the
Library when I need to0.88
Library staff treat me fairly and
without discrimination6.50
Library staff are readily available
to assist me5.99
Library classes and online tutorials
help me with my learning and
research needs
5.38
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.81
Library staff are readily available
to assist me6.44
When I am away from campus I
can access the electronic Library
resources and services I need
5.96The items I’m looking for on the
library shelves are usually there5.39
I can find library resources easily
from vUWS sites0.77
The library web site is easy to use 6.44Face-to-face enquiry services
meet my needs5.96
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.41Course specific library resources
meet my learning needs0.76
Printing and photocopying
facilities in the Library meet my
needs
6.38
Printing and photocopying
facilities in the Library meet my
needs
5.89 Library signage is clear 5.45I can find a quiet place in the
Library to study when I need to0.74
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.37
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.83
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.49
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.69
Course specific library resources
meet my learning needs6.36
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.75I can find library resources easily
from vUWS sites5.50
The Library web site provides
useful information0.61
Factors rated top 10 in importance
© Insync Surveys- 145-
University of Western Sydney Library Survey Results, October 2009
551 Responses
Importance Performance
Mean Rank Mean Rank
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.57 1 5.75 10
Library staff provide accurate answers to my enquiries 6.54 2 6.13 3
Library staff are approachable and helpful 6.52 3 6.15 2
When I am away from campus I can access the electronic Library resources and services I need 6.50 4 5.96 6
Library staff treat me fairly and without discrimination 6.50 5 6.39 1
Library staff are readily available to assist me 6.44 6 5.99 5
The library web site is easy to use 6.44 7 5.54 18
Printing and photocopying facilities in the Library meet my needs 6.38 8 5.89 8
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.37 9 5.68 15
Course specific library resources meet my learning needs 6.36 10 5.60 16
I can find a quiet place in the Library to study when I need to 6.32 11 5.59 17
The items I’m looking for on the library shelves are usually there 6.31 12 5.39 23
The Library web site provides useful information 6.30 13 5.69 13
The Library is a good place to study 6.29 14 5.72 12
Face-to-face enquiry services meet my needs 6.29 15 5.96 7
I can find library resources easily from vUWS sites 6.27 16 5.50 19
Books and articles I have requested from other libraries and campuses are delivered promptly 6.24 17 5.83 9
I can get wireless access in the Library when I need to 6.22 18 5.35 25
A computer is available when I need one 6.22 19 4.58 28
Opening hours meet my needs 6.18 20 5.72 11
I can find a place in the Library to work in a group when I need to 6.13 21 5.69 14
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.11 22 6.01 4
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.98 23 5.41 22
The Library anticipates my learning and research needs 5.81 24 5.27 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.77 25 5.49 20
Library signage is clear 5.71 26 5.45 21
I am informed about Library services 5.45 27 5.19 27
Library classes and online tutorials help me with my learning and research needs 5.45 28 5.38 24
Mean Importance Scores — What is your major area of study, research or teaching? - School of Natural Sciences
© Insync Surveys - 146-
University of Western Sydney Library Survey Results, October 2009
551 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.39 1 6.50 5
Library staff are approachable and helpful 6.15 2 6.52 3
Library staff provide accurate answers to my enquiries 6.13 3 6.54 2
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.01 4 6.11 22
Library staff are readily available to assist me 5.99 5 6.44 6
When I am away from campus I can access the electronic Library resources and services I need 5.96 6 6.50 4
Face-to-face enquiry services meet my needs 5.96 7 6.29 15
Printing and photocopying facilities in the Library meet my needs 5.89 8 6.38 8
Books and articles I have requested from other libraries and campuses are delivered promptly 5.83 9 6.24 17
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.75 10 6.57 1
Opening hours meet my needs 5.72 11 6.18 20
The Library is a good place to study 5.72 12 6.29 14
The Library web site provides useful information 5.69 13 6.30 13
I can find a place in the Library to work in a group when I need to 5.69 14 6.13 21
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.68 15 6.37 9
Course specific library resources meet my learning needs 5.60 16 6.36 10
I can find a quiet place in the Library to study when I need to 5.59 17 6.32 11
The library web site is easy to use 5.54 18 6.44 7
I can find library resources easily from vUWS sites 5.50 19 6.27 16
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.49 20 5.77 25
Library signage is clear 5.45 21 5.71 26
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.41 22 5.98 23
The items I’m looking for on the library shelves are usually there 5.39 23 6.31 12
Library classes and online tutorials help me with my learning and research needs 5.38 24 5.45 28
I can get wireless access in the Library when I need to 5.35 25 6.22 18
The Library anticipates my learning and research needs 5.27 26 5.81 24
I am informed about Library services 5.19 27 5.45 27
A computer is available when I need one 4.58 28 6.22 19
Mean Performance Score — What is your major area of study, research or teaching? - School of Natural Sciences
© Insync Surveys - 147-
University of Western Sydney Library Survey Results, October 2009
551 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.64 1 6.22 19
The items I’m looking for on the library shelves are usually there 0.92 2 6.31 12
The library web site is easy to use 0.90 3 6.44 7
I can get wireless access in the Library when I need to 0.88 4 6.22 18
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.81 5 6.57 1
I can find library resources easily from vUWS sites 0.77 6 6.27 16
Course specific library resources meet my learning needs 0.76 7 6.36 10
I can find a quiet place in the Library to study when I need to 0.74 8 6.32 11
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.69 9 6.37 9
The Library web site provides useful information 0.61 10 6.30 13
The Library is a good place to study 0.58 11 6.29 14
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.56 12 5.98 23
When I am away from campus I can access the electronic Library resources and services I need 0.54 13 6.50 4
The Library anticipates my learning and research needs 0.54 14 5.81 24
Printing and photocopying facilities in the Library meet my needs 0.49 15 6.38 8
Opening hours meet my needs 0.46 16 6.18 20
Library staff are readily available to assist me 0.46 17 6.44 6
I can find a place in the Library to work in a group when I need to 0.44 18 6.13 21
Books and articles I have requested from other libraries and campuses are delivered promptly 0.41 19 6.24 17
Library staff provide accurate answers to my enquiries 0.41 20 6.54 2
Library staff are approachable and helpful 0.36 21 6.52 3
Face-to-face enquiry services meet my needs 0.34 22 6.29 15
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.27 23 5.77 25
I am informed about Library services 0.27 24 5.45 27
Library signage is clear 0.25 25 5.71 26
Library staff treat me fairly and without discrimination 0.11 26 6.50 5
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.11 27 6.11 22
Library classes and online tutorials help me with my learning and research needs 0.07 28 5.45 28
Mean Gap Scores — What is your major area of study, research or teaching? - School of Natural Sciences
© Insync Surveys - 148-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Natural Sciences
551 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 24 66 6 Opening hours meet my needs
65 27 21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 25 23 18 22 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 26 132,12
10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 17 6 7 62 10 Face-to-face enquiry services meet my needs
61 14 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 9 58 14 I can find a place in the Library to work in a group when I need to
57 3 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 4 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - School of Nursing and Midwifery
1089 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.59Library staff treat me fairly and
without discrimination6.21
A computer is available when I
need one4.58
A computer is available when I
need one1.60
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.58Library staff are approachable and
helpful6.13
The items I’m looking for on the
library shelves are usually there4.78
The items I’m looking for on the
library shelves are usually there1.33
Library staff are approachable and
helpful6.55
Library staff provide accurate
answers to my enquiries6.09
I can get wireless access in the
Library when I need to5.09
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.95
Library staff provide accurate
answers to my enquiries6.54
Library staff are readily available
to assist me5.99
I am informed about Library
services5.31
I can get wireless access in the
Library when I need to0.93
Library staff treat me fairly and
without discrimination6.53
When I am away from campus I
can access the electronic Library
resources and services I need
5.96The Library anticipates my
learning and research needs5.33
I can find library resources easily
from vUWS sites0.90
The library web site is easy to use 6.52
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.96
Library classes and online tutorials
help me with my learning and
research needs
5.44Course specific library resources
meet my learning needs0.87
Library staff are readily available
to assist me6.51
Face-to-face enquiry services
meet my needs5.93
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.45 The library web site is easy to use 0.85
I can find library resources easily
from vUWS sites6.44
Printing and photocopying
facilities in the Library meet my
needs
5.73 Opening hours meet my needs 5.47
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.83
Course specific library resources
meet my learning needs6.43
The Library web site provides
useful information5.70
I can find a quiet place in the
Library to study when I need to5.48
I can find a quiet place in the
Library to study when I need to0.83
Printing and photocopying
facilities in the Library meet my
needs
6.39 The library web site is easy to use 5.67
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.54 Opening hours meet my needs 0.78
Factors rated top 10 in importance
© Insync Surveys- 150-
University of Western Sydney Library Survey Results, October 2009
1089 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.59 1 5.96 5
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.58 2 5.63 12
Library staff are approachable and helpful 6.55 3 6.13 2
Library staff provide accurate answers to my enquiries 6.54 4 6.09 3
Library staff treat me fairly and without discrimination 6.53 5 6.21 1
The library web site is easy to use 6.52 6 5.67 10
Library staff are readily available to assist me 6.51 7 5.99 4
I can find library resources easily from vUWS sites 6.44 8 5.55 18
Course specific library resources meet my learning needs 6.43 9 5.56 16
Printing and photocopying facilities in the Library meet my needs 6.39 10 5.73 8
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.38 11 5.55 17
The Library web site provides useful information 6.34 12 5.70 9
I can find a quiet place in the Library to study when I need to 6.31 13 5.48 20
Face-to-face enquiry services meet my needs 6.31 14 5.93 7
The Library is a good place to study 6.29 15 5.66 11
Opening hours meet my needs 6.25 16 5.47 21
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.23 17 5.96 6
A computer is available when I need one 6.18 18 4.58 28
Books and articles I have requested from other libraries and campuses are delivered promptly 6.17 19 5.62 13
I can find a place in the Library to work in a group when I need to 6.16 20 5.59 14
The items I’m looking for on the library shelves are usually there 6.11 21 4.78 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.09 22 5.45 22
I can get wireless access in the Library when I need to 6.03 23 5.09 26
The Library anticipates my learning and research needs 6.02 24 5.33 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.94 25 5.54 19
Library signage is clear 5.90 26 5.56 15
Library classes and online tutorials help me with my learning and research needs 5.82 27 5.44 23
I am informed about Library services 5.80 28 5.31 25
Mean Importance Scores — What is your major area of study, research or teaching? - School of Nursing and Midwifery
© Insync Surveys - 151-
University of Western Sydney Library Survey Results, October 2009
1089 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.21 1 6.53 5
Library staff are approachable and helpful 6.13 2 6.55 3
Library staff provide accurate answers to my enquiries 6.09 3 6.54 4
Library staff are readily available to assist me 5.99 4 6.51 7
When I am away from campus I can access the electronic Library resources and services I need 5.96 5 6.59 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.96 6 6.23 17
Face-to-face enquiry services meet my needs 5.93 7 6.31 14
Printing and photocopying facilities in the Library meet my needs 5.73 8 6.39 10
The Library web site provides useful information 5.70 9 6.34 12
The library web site is easy to use 5.67 10 6.52 6
The Library is a good place to study 5.66 11 6.29 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.63 12 6.58 2
Books and articles I have requested from other libraries and campuses are delivered promptly 5.62 13 6.17 19
I can find a place in the Library to work in a group when I need to 5.59 14 6.16 20
Library signage is clear 5.56 15 5.90 26
Course specific library resources meet my learning needs 5.56 16 6.43 9
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.55 17 6.38 11
I can find library resources easily from vUWS sites 5.55 18 6.44 8
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.54 19 5.94 25
I can find a quiet place in the Library to study when I need to 5.48 20 6.31 13
Opening hours meet my needs 5.47 21 6.25 16
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.45 22 6.09 22
Library classes and online tutorials help me with my learning and research needs 5.44 23 5.82 27
The Library anticipates my learning and research needs 5.33 24 6.02 24
I am informed about Library services 5.31 25 5.80 28
I can get wireless access in the Library when I need to 5.09 26 6.03 23
The items I’m looking for on the library shelves are usually there 4.78 27 6.11 21
A computer is available when I need one 4.58 28 6.18 18
Mean Performance Score — What is your major area of study, research or teaching? - School of Nursing and Midwifery
© Insync Surveys - 152-
University of Western Sydney Library Survey Results, October 2009
1089 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.60 1 6.18 18
The items I’m looking for on the library shelves are usually there 1.33 2 6.11 21
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.95 3 6.58 2
I can get wireless access in the Library when I need to 0.93 4 6.03 23
I can find library resources easily from vUWS sites 0.90 5 6.44 8
Course specific library resources meet my learning needs 0.87 6 6.43 9
The library web site is easy to use 0.85 7 6.52 6
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.83 8 6.38 11
I can find a quiet place in the Library to study when I need to 0.83 9 6.31 13
Opening hours meet my needs 0.78 10 6.25 16
The Library anticipates my learning and research needs 0.68 11 6.02 24
Printing and photocopying facilities in the Library meet my needs 0.66 12 6.39 10
The Library web site provides useful information 0.64 13 6.34 12
The Library is a good place to study 0.63 14 6.29 15
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.63 15 6.09 22
When I am away from campus I can access the electronic Library resources and services I need 0.63 16 6.59 1
I can find a place in the Library to work in a group when I need to 0.57 17 6.16 20
Books and articles I have requested from other libraries and campuses are delivered promptly 0.54 18 6.17 19
Library staff are readily available to assist me 0.52 19 6.51 7
I am informed about Library services 0.49 20 5.80 28
Library staff provide accurate answers to my enquiries 0.45 21 6.54 4
Library staff are approachable and helpful 0.41 22 6.55 3
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.39 23 5.94 25
Face-to-face enquiry services meet my needs 0.38 24 6.31 14
Library classes and online tutorials help me with my learning and research needs 0.38 25 5.82 27
Library signage is clear 0.33 26 5.90 26
Library staff treat me fairly and without discrimination 0.31 27 6.53 5
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.27 28 6.23 17
Mean Gap Scores — What is your major area of study, research or teaching? - School of Nursing and Midwifery
© Insync Surveys - 153-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - School of Nursing and Midwifery
1089 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 24 27 66 6 Opening hours meet my needs
65 28 2220,21
19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
6423,26
25 18 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
636,13
2,12
10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 157,14
8 62 10 Face-to-face enquiry services meet my needs
61 11 16 61 11 The items I’m looking for on the library shelves are usually there
60 17 5 60 12 The Library is a good place to study
59 9 3 59 13 I can find a quiet place in the Library to study when I need to
58 1 4 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - UWSCollege
47 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
I can find a quiet place in the
Library to study when I need to6.37
Library staff treat me fairly and
without discrimination6.24
I can get wireless access in the
Library when I need to4.64
I can get wireless access in the
Library when I need to1.42
Library staff are approachable and
helpful6.36
I can find a quiet place in the
Library to study when I need to6.05
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.89
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
1.20
Library staff are readily available
to assist me6.33
Library staff provide accurate
answers to my enquiries5.98
A computer is available when I
need one5.00
Course specific library resources
meet my learning needs0.97
Library staff treat me fairly and
without discrimination6.31
Library staff are readily available
to assist me5.95
Course specific library resources
meet my learning needs5.08
When I am away from campus I
can access the electronic Library
resources and services I need
0.97
Printing and photocopying
facilities in the Library meet my
needs
6.26Face-to-face enquiry services
meet my needs5.86
Library classes and online tutorials
help me with my learning and
research needs
5.11A computer is available when I
need one0.95
The Library is a good place to
study6.21
Library staff are approachable and
helpful5.83
When I am away from campus I
can access the electronic Library
resources and services I need
5.12
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.88
Library staff provide accurate
answers to my enquiries6.19
The Library is a good place to
study5.77
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.17
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.86
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.13I can find a place in the Library to
work in a group when I need to5.73
I can find library resources easily
from vUWS sites5.18 The library web site is easy to use 0.77
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.11
Printing and photocopying
facilities in the Library meet my
needs
5.73 The library web site is easy to use 5.21I can find library resources easily
from vUWS sites0.63
When I am away from campus I
can access the electronic Library
resources and services I need
6.09 Opening hours meet my needs 5.58The Library anticipates my
learning and research needs5.21
Books and articles I have
requested from other libraries and
campuses are delivered promptly
0.58
Factors rated top 10 in importance
© Insync Surveys- 155-
University of Western Sydney Library Survey Results, October 2009
47 Responses
Importance Performance
Mean Rank Mean Rank
I can find a quiet place in the Library to study when I need to 6.37 1 6.05 2
Library staff are approachable and helpful 6.36 2 5.83 6
Library staff are readily available to assist me 6.33 3 5.95 4
Library staff treat me fairly and without discrimination 6.31 4 6.24 1
Printing and photocopying facilities in the Library meet my needs 6.26 5 5.73 8
The Library is a good place to study 6.21 6 5.77 7
Library staff provide accurate answers to my enquiries 6.19 7 5.98 3
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.13 8 5.26 17
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.11 9 5.24 18
When I am away from campus I can access the electronic Library resources and services I need 6.09 10 5.12 23
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.09 11 4.89 27
I can get wireless access in the Library when I need to 6.06 12 4.64 28
Books and articles I have requested from other libraries and campuses are delivered promptly 6.06 13 5.47 12
Course specific library resources meet my learning needs 6.05 14 5.08 25
The Library web site provides useful information 6.00 15 5.46 13
Opening hours meet my needs 6.00 15 5.58 10
The library web site is easy to use 5.98 17 5.21 20
A computer is available when I need one 5.95 18 5.00 26
I can find a place in the Library to work in a group when I need to 5.90 19 5.73 8
Face-to-face enquiry services meet my needs 5.85 20 5.86 5
I can find library resources easily from vUWS sites 5.80 21 5.18 21
The items I’m looking for on the library shelves are usually there 5.74 22 5.28 16
The Library anticipates my learning and research needs 5.72 23 5.21 19
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.72 24 5.49 11
Library signage is clear 5.61 25 5.45 14
Library classes and online tutorials help me with my learning and research needs 5.51 26 5.11 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.44 27 5.17 22
I am informed about Library services 5.38 28 5.40 15
Mean Importance Scores — What is your major area of study, research or teaching? - UWSCollege
© Insync Surveys - 156-
University of Western Sydney Library Survey Results, October 2009
47 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.24 1 6.31 4
I can find a quiet place in the Library to study when I need to 6.05 2 6.37 1
Library staff provide accurate answers to my enquiries 5.98 3 6.19 7
Library staff are readily available to assist me 5.95 4 6.33 3
Face-to-face enquiry services meet my needs 5.86 5 5.85 20
Library staff are approachable and helpful 5.83 6 6.36 2
The Library is a good place to study 5.77 7 6.21 6
I can find a place in the Library to work in a group when I need to 5.73 8 5.90 19
Printing and photocopying facilities in the Library meet my needs 5.73 8 6.26 5
Opening hours meet my needs 5.58 10 6.00 15
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.49 11 5.72 24
Books and articles I have requested from other libraries and campuses are delivered promptly 5.47 12 6.06 13
The Library web site provides useful information 5.46 13 6.00 15
Library signage is clear 5.45 14 5.61 25
I am informed about Library services 5.40 15 5.38 28
The items I’m looking for on the library shelves are usually there 5.28 16 5.74 22
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.26 17 6.13 8
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.24 18 6.11 9
The Library anticipates my learning and research needs 5.21 19 5.72 23
The library web site is easy to use 5.21 20 5.98 17
I can find library resources easily from vUWS sites 5.18 21 5.80 21
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.17 22 5.44 27
When I am away from campus I can access the electronic Library resources and services I need 5.12 23 6.09 10
Library classes and online tutorials help me with my learning and research needs 5.11 24 5.51 26
Course specific library resources meet my learning needs 5.08 25 6.05 14
A computer is available when I need one 5.00 26 5.95 18
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.89 27 6.09 11
I can get wireless access in the Library when I need to 4.64 28 6.06 12
Mean Performance Score — What is your major area of study, research or teaching? - UWSCollege
© Insync Surveys
University of Western Sydney Library Survey Results, October 2009
47 Responses
Gap Importance
Mean Rank Mean Rank
I can get wireless access in the Library when I need to 1.42 1 6.06 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 1.20 2 6.09 11
Course specific library resources meet my learning needs 0.97 3 6.05 14
When I am away from campus I can access the electronic Library resources and services I need 0.97 4 6.09 10
A computer is available when I need one 0.95 5 5.95 18
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.88 6 6.11 9
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.86 7 6.13 8
The library web site is easy to use 0.77 8 5.98 17
I can find library resources easily from vUWS sites 0.63 9 5.80 21
Books and articles I have requested from other libraries and campuses are delivered promptly 0.58 10 6.06 13
The Library web site provides useful information 0.54 11 6.00 15
Printing and photocopying facilities in the Library meet my needs 0.53 12 6.26 5
Library staff are approachable and helpful 0.52 13 6.36 2
The Library anticipates my learning and research needs 0.51 14 5.72 23
The items I’m looking for on the library shelves are usually there 0.46 15 5.74 22
The Library is a good place to study 0.45 16 6.21 6
Opening hours meet my needs 0.42 17 6.00 15
Library classes and online tutorials help me with my learning and research needs 0.41 18 5.51 26
Library staff are readily available to assist me 0.38 19 6.33 3
I can find a quiet place in the Library to study when I need to 0.32 20 6.37 1
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.27 21 5.44 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.23 22 5.72 24
Library staff provide accurate answers to my enquiries 0.21 23 6.19 7
I can find a place in the Library to work in a group when I need to 0.17 24 5.90 19
Library signage is clear 0.16 25 5.61 25
Library staff treat me fairly and without discrimination 0.07 26 6.31 4
Face-to-face enquiry services meet my needs 0.00 27 5.85 20
I am informed about Library services -0.02 28 5.38 28
Mean Gap Scores — What is your major area of study, research or teaching? - UWSCollege
© Insync Surveys - 158-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - UWSCollege
47 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 20 13 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 18 22 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 12 21 62 10 Face-to-face enquiry services meet my needs
61 17 1625,27
24 23 7 61 Median 11 The items I’m looking for on the library shelves are usually there
60 15 28 2 6 60 12 The Library is a good place to study
59 14 10 59 13 I can find a quiet place in the Library to study when I need to
58 26 58 14 I can find a place in the Library to work in a group when I need to
57 5 11 8 57 15 A computer is available when I need one
56 3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 4 55 17 I can get wireless access in the Library when I need to
54 9 1 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What is your major area of study, research or teaching? - Research Institute/Centre/Group
67 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.76Library staff treat me fairly and
without discrimination6.25
I can get wireless access in the
Library when I need to4.31
I can get wireless access in the
Library when I need to1.41
When I am away from campus I
can access the electronic Library
resources and services I need
6.67Library staff are approachable and
helpful6.00
A computer is available when I
need one4.42 The library web site is easy to use 1.35
Library staff provide accurate
answers to my enquiries6.55
Library staff are readily available
to assist me5.90
I can find a quiet place in the
Library to study when I need to4.89
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
1.22
The library web site is easy to use 6.48
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.90The Library anticipates my
learning and research needs4.95
The items I’m looking for on the
library shelves are usually there1.10
Library staff are approachable and
helpful6.41
Library staff provide accurate
answers to my enquiries5.88
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.97
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
1.05
Library staff are readily available
to assist me6.39
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.83The Library is a good place to
study5.00
I can find library resources easily
from vUWS sites0.99
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.34
When I am away from campus I
can access the electronic Library
resources and services I need
5.83The items I’m looking for on the
library shelves are usually there5.08
The Library web site provides
useful information0.96
Library staff treat me fairly and
without discrimination6.32
Face-to-face enquiry services
meet my needs5.59 Library signage is clear 5.10
A computer is available when I
need one0.91
The Library web site provides
useful information6.22
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.54I am informed about Library
services5.10
When I am away from campus I
can access the electronic Library
resources and services I need
0.84
Factors rated top 10 in importance
© Insync Surveys- 160-
I can find library resources easily
from vUWS sites6.19
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.54 The library web site is easy to use 5.13Course specific library resources
meet my learning needs0.70
© Insync Surveys- 161-
University of Western Sydney Library Survey Results, October 2009
67 Responses
Importance Performance
Mean Rank Mean Rank
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.76 1 5.54 9
When I am away from campus I can access the electronic Library resources and services I need 6.67 2 5.83 7
Library staff provide accurate answers to my enquiries 6.55 3 5.88 5
The library web site is easy to use 6.48 4 5.13 19
Library staff are approachable and helpful 6.41 5 6.00 2
Library staff are readily available to assist me 6.39 6 5.90 3
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.34 7 5.29 14
Library staff treat me fairly and without discrimination 6.32 8 6.25 1
The Library web site provides useful information 6.22 9 5.26 15
I can find library resources easily from vUWS sites 6.19 10 5.20 16
The items I’m looking for on the library shelves are usually there 6.19 11 5.08 22
Books and articles I have requested from other libraries and campuses are delivered promptly 6.17 12 5.90 4
Course specific library resources meet my learning needs 6.17 13 5.47 11
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.94 14 5.54 10
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.86 15 5.83 6
Face-to-face enquiry services meet my needs 5.76 16 5.59 8
I can get wireless access in the Library when I need to 5.73 17 4.31 28
Opening hours meet my needs 5.68 18 5.38 12
The Library anticipates my learning and research needs 5.58 19 4.95 25
I am informed about Library services 5.52 20 5.10 20
The Library is a good place to study 5.43 21 5.00 23
Printing and photocopying facilities in the Library meet my needs 5.39 22 5.32 13
I can find a quiet place in the Library to study when I need to 5.36 23 4.89 26
A computer is available when I need one 5.33 24 4.42 27
Library signage is clear 5.20 25 5.10 21
Library classes and online tutorials help me with my learning and research needs 5.19 26 5.20 16
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.13 27 4.97 24
I can find a place in the Library to work in a group when I need to 4.63 28 5.18 18
Mean Importance Scores — What is your major area of study, research or teaching? - Research Institute/Centre/Group
© Insync Surveys - 162-
University of Western Sydney Library Survey Results, October 2009
67 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.25 1 6.32 8
Library staff are approachable and helpful 6.00 2 6.41 5
Library staff are readily available to assist me 5.90 3 6.39 6
Books and articles I have requested from other libraries and campuses are delivered promptly 5.90 4 6.17 12
Library staff provide accurate answers to my enquiries 5.88 5 6.55 3
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.83 6 5.86 15
When I am away from campus I can access the electronic Library resources and services I need 5.83 7 6.67 2
Face-to-face enquiry services meet my needs 5.59 8 5.76 16
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.54 9 6.76 1
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.54 10 5.94 14
Course specific library resources meet my learning needs 5.47 11 6.17 13
Opening hours meet my needs 5.38 12 5.68 18
Printing and photocopying facilities in the Library meet my needs 5.32 13 5.39 22
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.29 14 6.34 7
The Library web site provides useful information 5.26 15 6.22 9
Library classes and online tutorials help me with my learning and research needs 5.20 16 5.19 26
I can find library resources easily from vUWS sites 5.20 16 6.19 10
I can find a place in the Library to work in a group when I need to 5.18 18 4.63 28
The library web site is easy to use 5.13 19 6.48 4
I am informed about Library services 5.10 20 5.52 20
Library signage is clear 5.10 21 5.20 25
The items I’m looking for on the library shelves are usually there 5.08 22 6.19 11
The Library is a good place to study 5.00 23 5.43 21
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.97 24 5.13 27
The Library anticipates my learning and research needs 4.95 25 5.58 19
I can find a quiet place in the Library to study when I need to 4.89 26 5.36 23
A computer is available when I need one 4.42 27 5.33 24
I can get wireless access in the Library when I need to 4.31 28 5.73 17
Mean Performance Score — What is your major area of study, research or teaching? - Research Institute/Centre/Group
© Insync Surveys - 163-
University of Western Sydney Library Survey Results, October 2009
67 Responses
Gap Importance
Mean Rank Mean Rank
I can get wireless access in the Library when I need to 1.41 1 5.73 17
The library web site is easy to use 1.35 2 6.48 4
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 1.22 3 6.76 1
The items I’m looking for on the library shelves are usually there 1.10 4 6.19 11
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 1.05 5 6.34 7
I can find library resources easily from vUWS sites 0.99 6 6.19 10
The Library web site provides useful information 0.96 7 6.22 9
A computer is available when I need one 0.91 8 5.33 24
When I am away from campus I can access the electronic Library resources and services I need 0.84 9 6.67 2
Course specific library resources meet my learning needs 0.70 10 6.17 13
Library staff provide accurate answers to my enquiries 0.67 11 6.55 3
The Library anticipates my learning and research needs 0.63 12 5.58 19
Library staff are readily available to assist me 0.49 13 6.39 6
I can find a quiet place in the Library to study when I need to 0.47 14 5.36 23
The Library is a good place to study 0.43 15 5.43 21
I am informed about Library services 0.41 16 5.52 20
Library staff are approachable and helpful 0.41 17 6.41 5
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.40 18 5.94 14
Opening hours meet my needs 0.29 19 5.68 18
Books and articles I have requested from other libraries and campuses are delivered promptly 0.28 20 6.17 12
Face-to-face enquiry services meet my needs 0.17 21 5.76 16
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.16 22 5.13 27
Library signage is clear 0.10 23 5.20 25
Printing and photocopying facilities in the Library meet my needs 0.07 24 5.39 22
Library staff treat me fairly and without discrimination 0.07 25 6.32 8
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.03 26 5.86 15
Library classes and online tutorials help me with my learning and research needs -0.02 27 5.19 26
I can find a place in the Library to work in a group when I need to -0.55 28 4.63 28
Mean Gap Scores — What is your major area of study, research or teaching? - Research Institute/Centre/Group
© Insync Surveys - 164-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What is your major area of study, research or teaching? - Research Institute/Centre/Group
67 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 24 68 4 Library classes and online tutorials help me with my learning and research needs
6727
67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 28 21 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 22 20 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 23 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 11 26 2 25 7 62 10 Face-to-face enquiry services meet my needs
61 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 9 8 59 Median 13 I can find a quiet place in the Library to study when I need to
58 10 58 14 I can find a place in the Library to work in a group when I need to
57 17 6 57 15 A computer is available when I need one
56 5 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 13 12 18 54 18 Printing and photocopying facilities in the Library meet my needs
53 15 53 19 Library staff treat me fairly and without discrimination
52 3 4 52 20 Library staff are approachable and helpful
51 16 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 16 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 14 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic
What single category best describes you?
Undergraduate/UWSCollege (5982
Responses)Postgraduate (1291 Responses) Academic/Research Staff (246 Responses)
Library staff provide accurate answers to my
enquiries6.50
When I am away from campus I can access
the electronic Library resources and services
I need
6.54When I am away from campus I can access
the electronic Library resources and services
I need
6.69
When I am away from campus I can access
the electronic Library resources and services
I need
6.48Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.53Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.67
Library staff are approachable and helpful 6.48Library staff provide accurate answers to my
enquiries6.53
Library staff provide accurate answers to my
enquiries6.55
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.48 Library staff are approachable and helpful 6.52 Library staff are readily available to assist me 6.48
Library staff treat me fairly and without
discrimination6.47 Library staff are readily available to assist me 6.49 Library staff are approachable and helpful 6.48
General Staff (76 Responses) From another University (46 Responses) TAFE (55 Responses)
Library staff are approachable and helpful 6.50Library staff provide accurate answers to my
enquiries6.63 The Library is a good place to study 6.60
Library staff provide accurate answers to my
enquiries6.49
Library staff treat me fairly and without
discrimination6.63
Library staff treat me fairly and without
discrimination6.58
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.43 Library staff are readily available to assist me 6.60I can find a quiet place in the Library to
study when I need to6.47
Library staff are readily available to assist me 6.42 Library staff are approachable and helpful 6.59 Library staff are approachable and helpful 6.44
Library staff treat me fairly and without
discrimination6.37 The library web site is easy to use 6.49 Opening hours meet my needs 6.42
Other (40 Responses)
Laptop facilities (e.g. desks, power) in the
Library meet my needs6.35
Course specific library resources meet my
learning needs6.35
When I am away from campus I can access
the electronic Library resources and services
I need
6.35
The Library is a good place to study 6.32
Opening hours meet my needs 6.28
Unique Factors
© Insync Surveys - 166-
University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic
What single category best describes you?
Undergraduate/UWSCollege (5982
Responses)Postgraduate (1291 Responses) Academic/Research Staff (246 Responses)
Library staff treat me fairly and without
discrimination6.25
Library staff treat me fairly and without
discrimination6.30
Library staff treat me fairly and without
discrimination6.42
Library staff are approachable and helpful 6.05 Library staff are approachable and helpful 6.13 Library staff are approachable and helpful 6.28
Library staff provide accurate answers to my
enquiries6.02
Library staff provide accurate answers to my
enquiries6.13
Library staff provide accurate answers to my
enquiries6.25
Library staff are readily available to assist me 5.91 Library staff are readily available to assist me 6.00 Library staff are readily available to assist me 6.22
When I am away from campus I can access
the electronic Library resources and services
I need
5.90When I am away from campus I can access
the electronic Library resources and services
I need
5.99 Face-to-face enquiry services meet my needs 6.03
General Staff (76 Responses) From another University (46 Responses) TAFE (55 Responses)
Library staff treat me fairly and without
discrimination6.44 Library staff are approachable and helpful 6.37
Library staff treat me fairly and without
discrimination6.48
Library staff are approachable and helpful 6.42Library staff treat me fairly and without
discrimination6.35 Library staff are approachable and helpful 6.32
Library staff provide accurate answers to my
enquiries6.26
Library staff provide accurate answers to my
enquiries6.35
I can find a quiet place in the Library to
study when I need to6.24
Library staff are readily available to assist me 6.24 Library staff are readily available to assist me 6.28When I am away from campus I can access
the electronic Library resources and services
I need
6.22
Books and articles I have requested from
other libraries and campuses are delivered
promptly
6.03 Face-to-face enquiry services meet my needs 5.88 The Library is a good place to study 6.19
Other (40 Responses)
Library staff treat me fairly and without
discrimination6.26
Library staff provide accurate answers to my
enquiries6.24
Library staff are approachable and helpful 6.18
Face-to-face enquiry services meet my needs 5.97
When I am away from campus I can access
the electronic Library resources and services
I need
5.86
Unique Factors
© Insync Surveys - 167-
University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic
What single category best describes you?
Undergraduate/UWSCollege (5982
Responses)Postgraduate (1291 Responses) Academic/Research Staff (246 Responses)
A computer is available when I need one 1.90 A computer is available when I need one 1.83 The library web site is easy to use 1.27
The items I’m looking for on the library
shelves are usually there1.24
The items I’m looking for on the library
shelves are usually there1.22
I can find a quiet place in the Library to
study when I need to0.99
I can get wireless access in the Library when
I need to1.16
I can find a quiet place in the Library to
study when I need to1.18
Information resources located in the Library
(e.g. books, journals, DVDs) meet my
learning and research needs
0.97
I can find a quiet place in the Library to
study when I need to1.09
I can get wireless access in the Library when
I need to1.12
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
0.88
The library web site is easy to use 0.85 Opening hours meet my needs 0.92The items I’m looking for on the library
shelves are usually there0.85
General Staff (76 Responses) From another University (46 Responses) TAFE (55 Responses)
I can get wireless access in the Library when
I need to0.86 A computer is available when I need one 1.36 A computer is available when I need one 1.00
The library web site is easy to use 0.78The items I’m looking for on the library
shelves are usually there1.16
I can get wireless access in the Library when
I need to0.67
A computer is available when I need one 0.76I can get wireless access in the Library when
I need to1.00
The items I’m looking for on the library
shelves are usually there0.67
The items I’m looking for on the library
shelves are usually there0.65
When I am away from campus I can access
the electronic Library resources and services
I need
0.96 I am informed about Library services 0.43
When I am away from campus I can access
the electronic Library resources and services
I need
0.51Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
0.91 The library web site is easy to use 0.42
Other (40 Responses)
A computer is available when I need one 1.13
Printing and photocopying facilities in the
Library meet my needs1.01
I can find a quiet place in the Library to
study when I need to0.96
I can find a place in the Library to work in a
group when I need to0.82
Course specific library resources meet my
learning needs0.77
Unique Factors
© Insync Surveys - 168-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - Undergraduate/UWSCollege
5982 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.50
Library staff treat me fairly and
without discrimination6.25
A computer is available when I
need one4.33
A computer is available when I
need one1.90
When I am away from campus I
can access the electronic Library
resources and services I need
6.48Library staff are approachable and
helpful6.05
I can get wireless access in the
Library when I need to5.01
The items I’m looking for on the
library shelves are usually there1.24
Library staff are approachable and
helpful6.48
Library staff provide accurate
answers to my enquiries6.02
The items I’m looking for on the
library shelves are usually there5.03
I can get wireless access in the
Library when I need to1.16
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.48Library staff are readily available
to assist me5.91
I am informed about Library
services5.14
I can find a quiet place in the
Library to study when I need to1.09
Library staff treat me fairly and
without discrimination6.47
When I am away from campus I
can access the electronic Library
resources and services I need
5.90The Library anticipates my
learning and research needs5.21 The library web site is easy to use 0.85
Library staff are readily available
to assist me6.46
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.85
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.27I can find library resources easily
from vUWS sites0.85
The library web site is easy to use 6.42Face-to-face enquiry services
meet my needs5.81
I can find a quiet place in the
Library to study when I need to5.31
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.84
I can find a quiet place in the
Library to study when I need to6.39
Printing and photocopying
facilities in the Library meet my
needs
5.66
Library classes and online tutorials
help me with my learning and
research needs
5.31I can find a place in the Library to
work in a group when I need to0.83
Printing and photocopying
facilities in the Library meet my
needs
6.38
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.65I can find a place in the Library to
work in a group when I need to5.42
The Library is a good place to
study0.81
The Library is a good place to
study6.36
The Library web site provides
useful information5.65 Library signage is clear 5.43
Course specific library resources
meet my learning needs0.80
Factors rated top 10 in importance
© Insync Surveys- 169-
University of Western Sydney Library Survey Results, October 2009
5982 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.50 1 6.02 3
When I am away from campus I can access the electronic Library resources and services I need 6.48 2 5.90 5
Library staff are approachable and helpful 6.48 3 6.05 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.48 4 5.64 11
Library staff treat me fairly and without discrimination 6.47 5 6.25 1
Library staff are readily available to assist me 6.46 6 5.91 4
The library web site is easy to use 6.42 7 5.56 13
I can find a quiet place in the Library to study when I need to 6.39 8 5.31 22
Printing and photocopying facilities in the Library meet my needs 6.38 9 5.66 8
The Library is a good place to study 6.36 10 5.54 15
Course specific library resources meet my learning needs 6.35 11 5.55 14
I can find library resources easily from vUWS sites 6.34 12 5.49 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.34 13 5.56 12
The items I’m looking for on the library shelves are usually there 6.27 14 5.03 26
The Library web site provides useful information 6.27 15 5.65 10
Face-to-face enquiry services meet my needs 6.25 16 5.81 7
I can find a place in the Library to work in a group when I need to 6.25 17 5.42 20
Opening hours meet my needs 6.24 18 5.50 16
A computer is available when I need one 6.24 19 4.33 28
I can get wireless access in the Library when I need to 6.17 20 5.01 27
Books and articles I have requested from other libraries and campuses are delivered promptly 6.16 21 5.65 9
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.09 22 5.85 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.05 23 5.27 23
The Library anticipates my learning and research needs 5.87 24 5.21 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.79 25 5.47 18
Library signage is clear 5.73 26 5.43 19
Library classes and online tutorials help me with my learning and research needs 5.58 27 5.31 21
I am informed about Library services 5.53 28 5.14 25
Mean Importance Scores — What single category best describes you? - Undergraduate/UWSCollege
© Insync Surveys - 170-
University of Western Sydney Library Survey Results, October 2009
5982 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.25 1 6.47 5
Library staff are approachable and helpful 6.05 2 6.48 3
Library staff provide accurate answers to my enquiries 6.02 3 6.50 1
Library staff are readily available to assist me 5.91 4 6.46 6
When I am away from campus I can access the electronic Library resources and services I need 5.90 5 6.48 2
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.85 6 6.09 22
Face-to-face enquiry services meet my needs 5.81 7 6.25 16
Printing and photocopying facilities in the Library meet my needs 5.66 8 6.38 9
Books and articles I have requested from other libraries and campuses are delivered promptly 5.65 9 6.16 21
The Library web site provides useful information 5.65 10 6.27 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.64 11 6.48 4
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.56 12 6.34 13
The library web site is easy to use 5.56 13 6.42 7
Course specific library resources meet my learning needs 5.55 14 6.35 11
The Library is a good place to study 5.54 15 6.36 10
Opening hours meet my needs 5.50 16 6.24 18
I can find library resources easily from vUWS sites 5.49 17 6.34 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.47 18 5.79 25
Library signage is clear 5.43 19 5.73 26
I can find a place in the Library to work in a group when I need to 5.42 20 6.25 17
Library classes and online tutorials help me with my learning and research needs 5.31 21 5.58 27
I can find a quiet place in the Library to study when I need to 5.31 22 6.39 8
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.27 23 6.05 23
The Library anticipates my learning and research needs 5.21 24 5.87 24
I am informed about Library services 5.14 25 5.53 28
The items I’m looking for on the library shelves are usually there 5.03 26 6.27 14
I can get wireless access in the Library when I need to 5.01 27 6.17 20
A computer is available when I need one 4.33 28 6.24 19
Mean Performance Score — What single category best describes you? - Undergraduate/UWSCollege
© Insync Surveys - 171-
University of Western Sydney Library Survey Results, October 2009
5982 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.90 1 6.24 19
The items I’m looking for on the library shelves are usually there 1.24 2 6.27 14
I can get wireless access in the Library when I need to 1.16 3 6.17 20
I can find a quiet place in the Library to study when I need to 1.09 4 6.39 8
The library web site is easy to use 0.85 5 6.42 7
I can find library resources easily from vUWS sites 0.85 6 6.34 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.84 7 6.48 4
I can find a place in the Library to work in a group when I need to 0.83 8 6.25 17
The Library is a good place to study 0.81 9 6.36 10
Course specific library resources meet my learning needs 0.80 10 6.35 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.78 11 6.05 23
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.77 12 6.34 13
Opening hours meet my needs 0.74 13 6.24 18
Printing and photocopying facilities in the Library meet my needs 0.72 14 6.38 9
The Library anticipates my learning and research needs 0.65 15 5.87 24
The Library web site provides useful information 0.61 16 6.27 15
When I am away from campus I can access the electronic Library resources and services I need 0.58 17 6.48 2
Library staff are readily available to assist me 0.55 18 6.46 6
Books and articles I have requested from other libraries and campuses are delivered promptly 0.50 19 6.16 21
Library staff provide accurate answers to my enquiries 0.49 20 6.50 1
Face-to-face enquiry services meet my needs 0.44 21 6.25 16
Library staff are approachable and helpful 0.43 22 6.48 3
I am informed about Library services 0.39 23 5.53 28
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.32 24 5.79 25
Library signage is clear 0.30 25 5.73 26
Library classes and online tutorials help me with my learning and research needs 0.27 26 5.58 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.24 27 6.09 22
Library staff treat me fairly and without discrimination 0.22 28 6.47 5
Mean Gap Scores — What single category best describes you? - Undergraduate/UWSCollege
© Insync Surveys - 172-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - Undergraduate/UWSCollege
5982 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2422,27
21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 13 12 28 18 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 1125,26
23 2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 17 14 6 7 62 10 Face-to-face enquiry services meet my needs
61 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 5 59 13 I can find a quiet place in the Library to study when I need to
58 9 58 14 I can find a place in the Library to work in a group when I need to
57 3 57 15 A computer is available when I need one
56 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - Postgraduate
1291 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.54Library staff treat me fairly and
without discrimination6.30
A computer is available when I
need one4.40
A computer is available when I
need one1.83
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.53Library staff are approachable and
helpful6.13
I can get wireless access in the
Library when I need to4.88
The items I’m looking for on the
library shelves are usually there1.22
Library staff provide accurate
answers to my enquiries6.53
Library staff provide accurate
answers to my enquiries6.13
The items I’m looking for on the
library shelves are usually there5.03
I can find a quiet place in the
Library to study when I need to1.18
Library staff are approachable and
helpful6.52
Library staff are readily available
to assist me6.00
I can find a quiet place in the
Library to study when I need to5.06
I can get wireless access in the
Library when I need to1.12
Library staff are readily available
to assist me6.49
When I am away from campus I
can access the electronic Library
resources and services I need
5.99The Library anticipates my
learning and research needs5.14 Opening hours meet my needs 0.92
Library staff treat me fairly and
without discrimination6.47
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.95
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.19Course specific library resources
meet my learning needs0.86
The library web site is easy to use 6.47Face-to-face enquiry services
meet my needs5.85
I am informed about Library
services5.23
I can find a place in the Library to
work in a group when I need to0.85
Course specific library resources
meet my learning needs6.36
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.82I can find a place in the Library to
work in a group when I need to5.26 The library web site is easy to use 0.84
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.35
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.72 Opening hours meet my needs 5.27
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.82
I can find library resources easily
from vUWS sites6.33
The Library web site provides
useful information5.70
Library classes and online tutorials
help me with my learning and
research needs
5.32
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.81
Factors rated top 10 in importance
© Insync Surveys- 174-
University of Western Sydney Library Survey Results, October 2009
1291 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.54 1 5.99 5
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.53 2 5.72 9
Library staff provide accurate answers to my enquiries 6.53 3 6.13 3
Library staff are approachable and helpful 6.52 4 6.13 2
Library staff are readily available to assist me 6.49 5 6.00 4
Library staff treat me fairly and without discrimination 6.47 6 6.30 1
The library web site is easy to use 6.47 7 5.63 11
Course specific library resources meet my learning needs 6.36 8 5.50 16
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.35 9 5.54 14
I can find library resources easily from vUWS sites 6.33 10 5.52 15
Books and articles I have requested from other libraries and campuses are delivered promptly 6.31 11 5.82 8
The Library web site provides useful information 6.28 12 5.70 10
Printing and photocopying facilities in the Library meet my needs 6.26 13 5.57 13
Face-to-face enquiry services meet my needs 6.26 14 5.85 7
The items I’m looking for on the library shelves are usually there 6.25 15 5.03 26
I can find a quiet place in the Library to study when I need to 6.23 16 5.06 25
A computer is available when I need one 6.23 17 4.40 28
Opening hours meet my needs 6.19 18 5.27 20
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.16 19 5.95 6
The Library is a good place to study 6.13 20 5.35 18
I can find a place in the Library to work in a group when I need to 6.11 21 5.26 21
I can get wireless access in the Library when I need to 6.01 22 4.88 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.93 23 5.19 23
Library signage is clear 5.84 24 5.48 17
The Library anticipates my learning and research needs 5.84 25 5.14 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.83 26 5.60 12
I am informed about Library services 5.69 27 5.23 22
Library classes and online tutorials help me with my learning and research needs 5.51 28 5.32 19
Mean Importance Scores — What single category best describes you? - Postgraduate
© Insync Surveys - 175-
University of Western Sydney Library Survey Results, October 2009
1291 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.30 1 6.47 6
Library staff are approachable and helpful 6.13 2 6.52 4
Library staff provide accurate answers to my enquiries 6.13 3 6.53 3
Library staff are readily available to assist me 6.00 4 6.49 5
When I am away from campus I can access the electronic Library resources and services I need 5.99 5 6.54 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.95 6 6.16 19
Face-to-face enquiry services meet my needs 5.85 7 6.26 14
Books and articles I have requested from other libraries and campuses are delivered promptly 5.82 8 6.31 11
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.72 9 6.53 2
The Library web site provides useful information 5.70 10 6.28 12
The library web site is easy to use 5.63 11 6.47 7
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.60 12 5.83 26
Printing and photocopying facilities in the Library meet my needs 5.57 13 6.26 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.54 14 6.35 9
I can find library resources easily from vUWS sites 5.52 15 6.33 10
Course specific library resources meet my learning needs 5.50 16 6.36 8
Library signage is clear 5.48 17 5.84 24
The Library is a good place to study 5.35 18 6.13 20
Library classes and online tutorials help me with my learning and research needs 5.32 19 5.51 28
Opening hours meet my needs 5.27 20 6.19 18
I can find a place in the Library to work in a group when I need to 5.26 21 6.11 21
I am informed about Library services 5.23 22 5.69 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.19 23 5.93 23
The Library anticipates my learning and research needs 5.14 24 5.84 25
I can find a quiet place in the Library to study when I need to 5.06 25 6.23 16
The items I’m looking for on the library shelves are usually there 5.03 26 6.25 15
I can get wireless access in the Library when I need to 4.88 27 6.01 22
A computer is available when I need one 4.40 28 6.23 17
Mean Performance Score — What single category best describes you? - Postgraduate
© Insync Surveys - 176-
University of Western Sydney Library Survey Results, October 2009
1291 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.83 1 6.23 17
The items I’m looking for on the library shelves are usually there 1.22 2 6.25 15
I can find a quiet place in the Library to study when I need to 1.18 3 6.23 16
I can get wireless access in the Library when I need to 1.12 4 6.01 22
Opening hours meet my needs 0.92 5 6.19 18
Course specific library resources meet my learning needs 0.86 6 6.36 8
I can find a place in the Library to work in a group when I need to 0.85 7 6.11 21
The library web site is easy to use 0.84 8 6.47 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.82 9 6.53 2
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.81 10 6.35 9
I can find library resources easily from vUWS sites 0.81 11 6.33 10
The Library is a good place to study 0.78 12 6.13 20
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.73 13 5.93 23
The Library anticipates my learning and research needs 0.70 14 5.84 25
Printing and photocopying facilities in the Library meet my needs 0.69 15 6.26 13
The Library web site provides useful information 0.59 16 6.28 12
When I am away from campus I can access the electronic Library resources and services I need 0.55 17 6.54 1
Books and articles I have requested from other libraries and campuses are delivered promptly 0.49 18 6.31 11
Library staff are readily available to assist me 0.49 19 6.49 5
I am informed about Library services 0.46 20 5.69 27
Face-to-face enquiry services meet my needs 0.40 21 6.26 14
Library staff provide accurate answers to my enquiries 0.40 22 6.53 3
Library staff are approachable and helpful 0.39 23 6.52 4
Library signage is clear 0.35 24 5.84 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.23 25 5.83 26
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.21 26 6.16 19
Library classes and online tutorials help me with my learning and research needs 0.19 27 5.51 28
Library staff treat me fairly and without discrimination 0.18 28 6.47 6
Mean Gap Scores — What single category best describes you? - Postgraduate
© Insync Surveys - 177-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - Postgraduate
1291 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 28 2422,27
20,21
19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 25 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 1123,26
18 2 7 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 13 6 8 62 10 Face-to-face enquiry services meet my needs
61 14 12 61 11 The items I’m looking for on the library shelves are usually there
60 17 60 12 The Library is a good place to study
59 16 59 13 I can find a quiet place in the Library to study when I need to
58 5 3 9 58 14 I can find a place in the Library to work in a group when I need to
57 1 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 4 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - Academic/Research Staff
246 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.69Library staff treat me fairly and
without discrimination6.42
I can find a quiet place in the
Library to study when I need to4.62 The library web site is easy to use 1.27
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.67Library staff are approachable and
helpful6.28
The Library is a good place to
study4.79
I can find a quiet place in the
Library to study when I need to0.99
Library staff provide accurate
answers to my enquiries6.55
Library staff provide accurate
answers to my enquiries6.25
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.91
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.97
Library staff are readily available
to assist me6.48
Library staff are readily available
to assist me6.22
I can get wireless access in the
Library when I need to5.06
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.88
Library staff are approachable and
helpful6.48
Face-to-face enquiry services
meet my needs6.03
I can find a place in the Library to
work in a group when I need to5.07
The items I’m looking for on the
library shelves are usually there0.85
The library web site is easy to use 6.44
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.96
Printing and photocopying
facilities in the Library meet my
needs
5.07
When I am away from campus I
can access the electronic Library
resources and services I need
0.77
Library staff treat me fairly and
without discrimination6.39
When I am away from campus I
can access the electronic Library
resources and services I need
5.92The Library anticipates my
learning and research needs5.13
The Library web site provides
useful information0.72
Books and articles I have
requested from other libraries and
campuses are delivered promptly
6.31
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.80 The library web site is easy to use 5.17Course specific library resources
meet my learning needs0.70
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.29
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.79A computer is available when I
need one5.21
The Library is a good place to
study0.62
Factors rated top 10 in importance
© Insync Surveys- 179-
I can find library resources easily
from vUWS sites6.22
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.78The items I’m looking for on the
library shelves are usually there5.25
I can find library resources easily
from vUWS sites0.60
© Insync Surveys- 180-
University of Western Sydney Library Survey Results, October 2009
246 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.69 1 5.92 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.67 2 5.79 9
Library staff provide accurate answers to my enquiries 6.55 3 6.25 3
Library staff are readily available to assist me 6.48 4 6.22 4
Library staff are approachable and helpful 6.48 5 6.28 2
The library web site is easy to use 6.44 6 5.17 21
Library staff treat me fairly and without discrimination 6.39 7 6.42 1
Books and articles I have requested from other libraries and campuses are delivered promptly 6.31 8 5.96 6
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.29 9 5.32 17
I can find library resources easily from vUWS sites 6.22 10 5.63 11
The Library web site provides useful information 6.22 11 5.49 14
Course specific library resources meet my learning needs 6.20 12 5.50 13
The items I’m looking for on the library shelves are usually there 6.09 13 5.25 19
Face-to-face enquiry services meet my needs 6.06 14 6.03 5
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.82 15 5.78 10
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.77 16 5.80 8
I am informed about Library services 5.74 17 5.41 15
I can find a quiet place in the Library to study when I need to 5.61 18 4.62 28
A computer is available when I need one 5.60 19 5.21 20
Opening hours meet my needs 5.59 20 5.51 12
I can get wireless access in the Library when I need to 5.56 21 5.06 25
Library signage is clear 5.55 22 5.29 18
The Library anticipates my learning and research needs 5.51 23 5.13 22
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.41 24 4.91 26
The Library is a good place to study 5.41 25 4.79 27
Library classes and online tutorials help me with my learning and research needs 5.35 26 5.36 16
Printing and photocopying facilities in the Library meet my needs 5.30 27 5.07 23
I can find a place in the Library to work in a group when I need to 5.11 28 5.07 24
Mean Importance Scores — What single category best describes you? - Academic/Research Staff
© Insync Surveys - 181-
University of Western Sydney Library Survey Results, October 2009
246 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.42 1 6.39 7
Library staff are approachable and helpful 6.28 2 6.48 5
Library staff provide accurate answers to my enquiries 6.25 3 6.55 3
Library staff are readily available to assist me 6.22 4 6.48 4
Face-to-face enquiry services meet my needs 6.03 5 6.06 14
Books and articles I have requested from other libraries and campuses are delivered promptly 5.96 6 6.31 8
When I am away from campus I can access the electronic Library resources and services I need 5.92 7 6.69 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.80 8 5.77 16
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.79 9 6.67 2
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.78 10 5.82 15
I can find library resources easily from vUWS sites 5.63 11 6.22 10
Opening hours meet my needs 5.51 12 5.59 20
Course specific library resources meet my learning needs 5.50 13 6.20 12
The Library web site provides useful information 5.49 14 6.22 11
I am informed about Library services 5.41 15 5.74 17
Library classes and online tutorials help me with my learning and research needs 5.36 16 5.35 26
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.32 17 6.29 9
Library signage is clear 5.29 18 5.55 22
The items I’m looking for on the library shelves are usually there 5.25 19 6.09 13
A computer is available when I need one 5.21 20 5.60 19
The library web site is easy to use 5.17 21 6.44 6
The Library anticipates my learning and research needs 5.13 22 5.51 23
Printing and photocopying facilities in the Library meet my needs 5.07 23 5.30 27
I can find a place in the Library to work in a group when I need to 5.07 24 5.11 28
I can get wireless access in the Library when I need to 5.06 25 5.56 21
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.91 26 5.41 24
The Library is a good place to study 4.79 27 5.41 25
I can find a quiet place in the Library to study when I need to 4.62 28 5.61 18
Mean Performance Score — What single category best describes you? - Academic/Research Staff
© Insync Surveys - 182-
University of Western Sydney Library Survey Results, October 2009
246 Responses
Gap Importance
Mean Rank Mean Rank
The library web site is easy to use 1.27 1 6.44 6
I can find a quiet place in the Library to study when I need to 0.99 2 5.61 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.97 3 6.29 9
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.88 4 6.67 2
The items I’m looking for on the library shelves are usually there 0.85 5 6.09 13
When I am away from campus I can access the electronic Library resources and services I need 0.77 6 6.69 1
The Library web site provides useful information 0.72 7 6.22 11
Course specific library resources meet my learning needs 0.70 8 6.20 12
The Library is a good place to study 0.62 9 5.41 25
I can find library resources easily from vUWS sites 0.60 10 6.22 10
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.50 11 5.41 24
I can get wireless access in the Library when I need to 0.50 12 5.56 21
A computer is available when I need one 0.39 13 5.60 19
The Library anticipates my learning and research needs 0.37 14 5.51 23
Books and articles I have requested from other libraries and campuses are delivered promptly 0.35 15 6.31 8
I am informed about Library services 0.33 16 5.74 17
Library staff provide accurate answers to my enquiries 0.30 17 6.55 3
Library staff are readily available to assist me 0.26 18 6.48 4
Library signage is clear 0.26 19 5.55 22
Printing and photocopying facilities in the Library meet my needs 0.23 20 5.30 27
Library staff are approachable and helpful 0.19 21 6.48 5
Opening hours meet my needs 0.08 22 5.59 20
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.05 23 5.82 15
I can find a place in the Library to work in a group when I need to 0.04 24 5.11 28
Face-to-face enquiry services meet my needs 0.03 25 6.06 14
Library classes and online tutorials help me with my learning and research needs -0.01 26 5.35 26
Library staff treat me fairly and without discrimination -0.03 27 6.39 7
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.03 28 5.77 16
Mean Gap Scores — What single category best describes you? - Academic/Research Staff
© Insync Surveys - 183-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - Academic/Research Staff
246 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
6724
27 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2220,21
65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 23 7 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
622,25
26 62 10 Face-to-face enquiry services meet my needs
61 11 10 61 11 The items I’m looking for on the library shelves are usually there
60 60 Median 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 9,8 58 14 I can find a place in the Library to work in a group when I need to
57 1 57 15 A computer is available when I need one
56 13 17 15 3 6 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 5 55 17 I can get wireless access in the Library when I need to
54 12 16 4 54 18 Printing and photocopying facilities in the Library meet my needs
53 18 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 14 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 14 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - General Staff
76 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff are approachable and
helpful6.50
Library staff treat me fairly and
without discrimination6.44
Library classes and online tutorials
help me with my learning and
research needs
4.77I can get wireless access in the
Library when I need to0.86
Library staff provide accurate
answers to my enquiries6.49
Library staff are approachable and
helpful6.42
I can get wireless access in the
Library when I need to4.94 The library web site is easy to use 0.78
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.43Library staff provide accurate
answers to my enquiries6.26
A computer is available when I
need one4.95
A computer is available when I
need one0.76
Library staff are readily available
to assist me6.42
Library staff are readily available
to assist me6.24 Library signage is clear 5.16
The items I’m looking for on the
library shelves are usually there0.65
Library staff treat me fairly and
without discrimination6.37
Books and articles I have
requested from other libraries and
campuses are delivered promptly
6.03I am informed about Library
services5.22
When I am away from campus I
can access the electronic Library
resources and services I need
0.51
When I am away from campus I
can access the electronic Library
resources and services I need
6.31
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.97The Library anticipates my
learning and research needs5.38
Printing and photocopying
facilities in the Library meet my
needs
0.50
The library web site is easy to use 6.22Face-to-face enquiry services
meet my needs5.92
The items I’m looking for on the
library shelves are usually there5.38
I can find a quiet place in the
Library to study when I need to0.49
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.15Course specific library resources
meet my learning needs5.86
I can find library resources easily
from vUWS sites5.40
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.47
Course specific library resources
meet my learning needs6.14
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.84I can find a quiet place in the
Library to study when I need to5.41
I can find library resources easily
from vUWS sites0.42
Face-to-face enquiry services
meet my needs6.13
When I am away from campus I
can access the electronic Library
resources and services I need
5.80 The library web site is easy to use 5.44
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.38
Factors rated top 10 in importance
© Insync Surveys- 185-
University of Western Sydney Library Survey Results, October 2009
76 Responses
Importance Performance
Mean Rank Mean Rank
Library staff are approachable and helpful 6.50 1 6.42 2
Library staff provide accurate answers to my enquiries 6.49 2 6.26 3
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.43 3 5.97 6
Library staff are readily available to assist me 6.42 4 6.24 4
Library staff treat me fairly and without discrimination 6.37 5 6.44 1
When I am away from campus I can access the electronic Library resources and services I need 6.31 6 5.80 10
The library web site is easy to use 6.22 7 5.44 19
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.15 8 5.77 12
Course specific library resources meet my learning needs 6.14 9 5.86 8
Face-to-face enquiry services meet my needs 6.13 10 5.92 7
The Library web site provides useful information 6.09 11 5.74 13
Books and articles I have requested from other libraries and campuses are delivered promptly 6.04 12 6.03 5
The items I’m looking for on the library shelves are usually there 6.03 13 5.38 22
The Library is a good place to study 6.03 14 5.68 14
Printing and photocopying facilities in the Library meet my needs 5.98 15 5.48 18
I can find a quiet place in the Library to study when I need to 5.89 16 5.41 20
I can find library resources easily from vUWS sites 5.83 17 5.40 21
Opening hours meet my needs 5.82 18 5.66 15
I can get wireless access in the Library when I need to 5.81 19 4.94 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.80 20 5.84 9
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.77 21 5.51 17
A computer is available when I need one 5.71 22 4.95 26
I am informed about Library services 5.57 23 5.22 24
I can find a place in the Library to work in a group when I need to 5.53 24 5.56 16
Library signage is clear 5.48 25 5.16 25
The Library anticipates my learning and research needs 5.33 26 5.38 23
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.15 27 5.78 11
Library classes and online tutorials help me with my learning and research needs 5.00 28 4.77 28
Mean Importance Scores — What single category best describes you? - General Staff
© Insync Surveys - 186-
University of Western Sydney Library Survey Results, October 2009
76 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.44 1 6.37 5
Library staff are approachable and helpful 6.42 2 6.50 1
Library staff provide accurate answers to my enquiries 6.26 3 6.49 2
Library staff are readily available to assist me 6.24 4 6.42 4
Books and articles I have requested from other libraries and campuses are delivered promptly 6.03 5 6.04 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.97 6 6.43 3
Face-to-face enquiry services meet my needs 5.92 7 6.13 10
Course specific library resources meet my learning needs 5.86 8 6.14 9
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.84 9 5.80 20
When I am away from campus I can access the electronic Library resources and services I need 5.80 10 6.31 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.78 11 5.15 27
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.77 12 6.15 8
The Library web site provides useful information 5.74 13 6.09 11
The Library is a good place to study 5.68 14 6.03 14
Opening hours meet my needs 5.66 15 5.82 18
I can find a place in the Library to work in a group when I need to 5.56 16 5.53 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.51 17 5.77 21
Printing and photocopying facilities in the Library meet my needs 5.48 18 5.98 15
The library web site is easy to use 5.44 19 6.22 7
I can find a quiet place in the Library to study when I need to 5.41 20 5.89 16
I can find library resources easily from vUWS sites 5.40 21 5.83 17
The items I’m looking for on the library shelves are usually there 5.38 22 6.03 13
The Library anticipates my learning and research needs 5.38 23 5.33 26
I am informed about Library services 5.22 24 5.57 23
Library signage is clear 5.16 25 5.48 25
A computer is available when I need one 4.95 26 5.71 22
I can get wireless access in the Library when I need to 4.94 27 5.81 19
Library classes and online tutorials help me with my learning and research needs 4.77 28 5.00 28
Mean Performance Score — What single category best describes you? - General Staff
© Insync Surveys - 187-
University of Western Sydney Library Survey Results, October 2009
76 Responses
Gap Importance
Mean Rank Mean Rank
I can get wireless access in the Library when I need to 0.86 1 5.81 19
The library web site is easy to use 0.78 2 6.22 7
A computer is available when I need one 0.76 3 5.71 22
The items I’m looking for on the library shelves are usually there 0.65 4 6.03 13
When I am away from campus I can access the electronic Library resources and services I need 0.51 5 6.31 6
Printing and photocopying facilities in the Library meet my needs 0.50 6 5.98 15
I can find a quiet place in the Library to study when I need to 0.49 7 5.89 16
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.47 8 6.43 3
I can find library resources easily from vUWS sites 0.42 9 5.83 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.38 10 6.15 8
I am informed about Library services 0.35 11 5.57 23
The Library web site provides useful information 0.34 12 6.09 11
The Library is a good place to study 0.34 13 6.03 14
Library signage is clear 0.32 14 5.48 25
Course specific library resources meet my learning needs 0.27 15 6.14 9
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.26 16 5.77 21
Library staff provide accurate answers to my enquiries 0.23 17 6.49 2
Library classes and online tutorials help me with my learning and research needs 0.23 18 5.00 28
Face-to-face enquiry services meet my needs 0.21 19 6.13 10
Library staff are readily available to assist me 0.17 20 6.42 4
Opening hours meet my needs 0.15 21 5.82 18
Library staff are approachable and helpful 0.08 22 6.50 1
Books and articles I have requested from other libraries and campuses are delivered promptly 0.00 23 6.04 12
I can find a place in the Library to work in a group when I need to -0.03 24 5.53 24
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.04 25 5.80 20
The Library anticipates my learning and research needs -0.05 26 5.33 26
Library staff treat me fairly and without discrimination -0.07 27 6.37 5
Laptop facilities (e.g. desks, power) in the Library meet my needs -0.63 28 5.15 27
Mean Gap Scores — What single category best describes you? - General Staff
© Insync Surveys - 188-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - General Staff
76 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 21 20 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 24 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 27 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 28 23 62 10 Face-to-face enquiry services meet my needs
61 210,25
61 11 The items I’m looking for on the library shelves are usually there
60 11 18 12 7 60 Median 12 The Library is a good place to study
59 13 59 13 I can find a quiet place in the Library to study when I need to
58 17 26 9 6 8 58 14 I can find a place in the Library to work in a group when I need to
57 15 57 15 A computer is available when I need one
56 1 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 3 14 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 5 53 19 Library staff treat me fairly and without discrimination
52 16 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 4 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - From another University
46 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.63
Library staff are approachable and
helpful6.37
I can get wireless access in the
Library when I need to5.00
A computer is available when I
need one1.36
Library staff treat me fairly and
without discrimination6.63
Library staff treat me fairly and
without discrimination6.35
Library classes and online tutorials
help me with my learning and
research needs
5.00The items I’m looking for on the
library shelves are usually there1.16
Library staff are readily available
to assist me6.60
Library staff provide accurate
answers to my enquiries6.35
A computer is available when I
need one5.06
I can get wireless access in the
Library when I need to1.00
Library staff are approachable and
helpful6.59
Library staff are readily available
to assist me6.28
I am informed about Library
services5.12
When I am away from campus I
can access the electronic Library
resources and services I need
0.96
The library web site is easy to use 6.49Face-to-face enquiry services
meet my needs5.88
The Library anticipates my
learning and research needs5.15
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.91
Opening hours meet my needs 6.45
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.88The items I’m looking for on the
library shelves are usually there5.26
I can find library resources easily
from vUWS sites0.85
The items I’m looking for on the
library shelves are usually there6.41 Opening hours meet my needs 5.81
Printing and photocopying
facilities in the Library meet my
needs
5.38I can find a quiet place in the
Library to study when I need to0.77
A computer is available when I
need one6.41
Course specific library resources
meet my learning needs5.81
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.39
Printing and photocopying
facilities in the Library meet my
needs
0.72
The Library is a good place to
study6.37
The Library web site provides
useful information5.80
When I am away from campus I
can access the electronic Library
resources and services I need
5.39 The library web site is easy to use 0.70
Course specific library resources
meet my learning needs6.35 The library web site is easy to use 5.79
I can find a quiet place in the
Library to study when I need to5.45
The Library is a good place to
study0.69
Factors rated top 10 in importance
© Insync Surveys- 190-
University of Western Sydney Library Survey Results, October 2009
46 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.63 1 6.35 2
Library staff treat me fairly and without discrimination 6.63 1 6.35 2
Library staff are readily available to assist me 6.60 3 6.28 4
Library staff are approachable and helpful 6.59 4 6.37 1
The library web site is easy to use 6.49 5 5.79 10
Opening hours meet my needs 6.45 6 5.81 7
The items I’m looking for on the library shelves are usually there 6.41 7 5.26 23
A computer is available when I need one 6.41 8 5.06 26
The Library is a good place to study 6.37 9 5.68 15
Course specific library resources meet my learning needs 6.35 10 5.81 8
When I am away from campus I can access the electronic Library resources and services I need 6.35 11 5.39 20
I can find library resources easily from vUWS sites 6.33 12 5.49 18
The Library web site provides useful information 6.33 12 5.80 9
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.32 14 5.77 13
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.30 15 5.39 21
Face-to-face enquiry services meet my needs 6.30 15 5.88 5
I can find a quiet place in the Library to study when I need to 6.22 17 5.45 19
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.18 18 5.88 6
I can find a place in the Library to work in a group when I need to 6.15 19 5.54 16
Printing and photocopying facilities in the Library meet my needs 6.11 20 5.38 22
Books and articles I have requested from other libraries and campuses are delivered promptly 6.10 21 5.77 14
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 6.09 22 5.78 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.04 23 5.53 17
I can get wireless access in the Library when I need to 6.00 24 5.00 27
Library signage is clear 5.90 25 5.78 12
The Library anticipates my learning and research needs 5.72 26 5.15 24
I am informed about Library services 5.51 27 5.12 25
Library classes and online tutorials help me with my learning and research needs 5.38 28 5.00 27
Mean Importance Scores — What single category best describes you? - From another University
© Insync Surveys - 191-
University of Western Sydney Library Survey Results, October 2009
46 Responses
Performance Importance
Mean Rank Mean Rank
Library staff are approachable and helpful 6.37 1 6.59 4
Library staff treat me fairly and without discrimination 6.35 2 6.63 1
Library staff provide accurate answers to my enquiries 6.35 2 6.63 1
Library staff are readily available to assist me 6.28 4 6.60 3
Face-to-face enquiry services meet my needs 5.88 5 6.30 15
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.88 6 6.18 18
Opening hours meet my needs 5.81 7 6.45 6
Course specific library resources meet my learning needs 5.81 8 6.35 10
The Library web site provides useful information 5.80 9 6.33 12
The library web site is easy to use 5.79 10 6.49 5
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.78 11 6.09 22
Library signage is clear 5.78 12 5.90 25
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.77 13 6.32 14
Books and articles I have requested from other libraries and campuses are delivered promptly 5.77 14 6.10 21
The Library is a good place to study 5.68 15 6.37 9
I can find a place in the Library to work in a group when I need to 5.54 16 6.15 19
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.53 17 6.04 23
I can find library resources easily from vUWS sites 5.49 18 6.33 12
I can find a quiet place in the Library to study when I need to 5.45 19 6.22 17
When I am away from campus I can access the electronic Library resources and services I need 5.39 20 6.35 11
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.39 21 6.30 15
Printing and photocopying facilities in the Library meet my needs 5.38 22 6.11 20
The items I’m looking for on the library shelves are usually there 5.26 23 6.41 7
The Library anticipates my learning and research needs 5.15 24 5.72 26
I am informed about Library services 5.12 25 5.51 27
A computer is available when I need one 5.06 26 6.41 8
Library classes and online tutorials help me with my learning and research needs 5.00 27 5.38 28
I can get wireless access in the Library when I need to 5.00 27 6.00 24
Mean Performance Score — What single category best describes you? - From another University
© Insync Surveys - 192-
University of Western Sydney Library Survey Results, October 2009
46 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.36 1 6.41 8
The items I’m looking for on the library shelves are usually there 1.16 2 6.41 7
I can get wireless access in the Library when I need to 1.00 3 6.00 24
When I am away from campus I can access the electronic Library resources and services I need 0.96 4 6.35 11
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.91 5 6.30 15
I can find library resources easily from vUWS sites 0.85 6 6.33 12
I can find a quiet place in the Library to study when I need to 0.77 7 6.22 17
Printing and photocopying facilities in the Library meet my needs 0.72 8 6.11 20
The library web site is easy to use 0.70 9 6.49 5
The Library is a good place to study 0.69 10 6.37 9
Opening hours meet my needs 0.64 11 6.45 6
I can find a place in the Library to work in a group when I need to 0.62 12 6.15 19
The Library anticipates my learning and research needs 0.57 13 5.72 26
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.55 14 6.32 14
Course specific library resources meet my learning needs 0.54 15 6.35 10
The Library web site provides useful information 0.54 16 6.33 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.50 17 6.04 23
Face-to-face enquiry services meet my needs 0.42 18 6.30 15
I am informed about Library services 0.39 19 5.51 27
Library classes and online tutorials help me with my learning and research needs 0.38 20 5.38 28
Books and articles I have requested from other libraries and campuses are delivered promptly 0.33 21 6.10 21
Library staff are readily available to assist me 0.32 22 6.60 3
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.31 23 6.09 22
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.31 24 6.18 18
Library staff provide accurate answers to my enquiries 0.29 25 6.63 1
Library staff treat me fairly and without discrimination 0.29 25 6.63 1
Library staff are approachable and helpful 0.21 27 6.59 4
Library signage is clear 0.12 28 5.90 25
Mean Gap Scores — What single category best describes you? - From another University
© Insync Surveys - 193-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - From another University
46 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
6619,
21,2220 66 6 Opening hours meet my needs
656,28
65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 15 11 27 12 25 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 24 262,23
10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 13 14 8 62 10 Face-to-face enquiry services meet my needs
61 18 9,7 61 11 The items I’m looking for on the library shelves are usually there
60 17 16 60 12 The Library is a good place to study
59 3 59 13 I can find a quiet place in the Library to study when I need to
58 58 14 I can find a place in the Library to work in a group when I need to
57 5 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 4 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - TAFE
55 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
The Library is a good place to
study6.60
Library staff treat me fairly and
without discrimination6.48
A computer is available when I
need one5.10
A computer is available when I
need one1.00
Library staff treat me fairly and
without discrimination6.58
Library staff are approachable and
helpful6.32
The items I’m looking for on the
library shelves are usually there5.29
I can get wireless access in the
Library when I need to0.67
I can find a quiet place in the
Library to study when I need to6.47
I can find a quiet place in the
Library to study when I need to6.24
I am informed about Library
services5.32
The items I’m looking for on the
library shelves are usually there0.67
Library staff are approachable and
helpful6.44
When I am away from campus I
can access the electronic Library
resources and services I need
6.22The Library anticipates my
learning and research needs5.36
I am informed about Library
services0.43
Opening hours meet my needs 6.42The Library is a good place to
study6.19
I can get wireless access in the
Library when I need to5.38 The library web site is easy to use 0.42
Library staff provide accurate
answers to my enquiries6.36
Library staff provide accurate
answers to my enquiries6.14 Library signage is clear 5.60
The Library is a good place to
study0.41
The library web site is easy to use 6.35
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
6.13
Library classes and online tutorials
help me with my learning and
research needs
5.60I can find a place in the Library to
work in a group when I need to0.33
Library staff are readily available
to assist me6.33
Face-to-face enquiry services
meet my needs6.13
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
5.77 Library signage is clear 0.32
When I am away from campus I
can access the electronic Library
resources and services I need
6.32
Printing and photocopying
facilities in the Library meet my
needs
6.12The Library web site provides
useful information5.79 Opening hours meet my needs 0.31
Face-to-face enquiry services
meet my needs6.31 Opening hours meet my needs 6.11
I can find a place in the Library to
work in a group when I need to5.80
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.30
Factors rated top 10 in importance
© Insync Surveys- 195-
University of Western Sydney Library Survey Results, October 2009
55 Responses
Importance Performance
Mean Rank Mean Rank
The Library is a good place to study 6.60 1 6.19 5
Library staff treat me fairly and without discrimination 6.58 2 6.48 1
I can find a quiet place in the Library to study when I need to 6.47 3 6.24 3
Library staff are approachable and helpful 6.44 4 6.32 2
Opening hours meet my needs 6.42 5 6.11 10
Library staff provide accurate answers to my enquiries 6.36 6 6.14 6
The library web site is easy to use 6.35 7 5.93 15
Library staff are readily available to assist me 6.33 8 6.09 11
When I am away from campus I can access the electronic Library resources and services I need 6.32 9 6.22 4
Face-to-face enquiry services meet my needs 6.31 10 6.13 8
Books and articles I have requested from other libraries and campuses are delivered promptly 6.27 11 6.00 13
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.14 12 6.07 12
I can find a place in the Library to work in a group when I need to 6.14 13 5.80 18
A computer is available when I need one 6.09 14 5.10 28
Printing and photocopying facilities in the Library meet my needs 6.09 14 6.12 9
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.07 16 5.77 21
I can get wireless access in the Library when I need to 6.05 17 5.38 24
I can find library resources easily from vUWS sites 6.05 18 5.93 15
Course specific library resources meet my learning needs 6.02 19 5.80 18
The Library web site provides useful information 6.02 20 5.79 20
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.00 21 5.90 17
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.98 22 5.93 14
The items I’m looking for on the library shelves are usually there 5.96 23 5.29 27
Library signage is clear 5.92 24 5.60 22
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.87 25 6.13 7
I am informed about Library services 5.75 26 5.32 26
The Library anticipates my learning and research needs 5.59 27 5.36 25
Library classes and online tutorials help me with my learning and research needs 5.57 28 5.60 22
Mean Importance Scores — What single category best describes you? - TAFE
© Insync Surveys - 196-
University of Western Sydney Library Survey Results, October 2009
55 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.48 1 6.58 2
Library staff are approachable and helpful 6.32 2 6.44 4
I can find a quiet place in the Library to study when I need to 6.24 3 6.47 3
When I am away from campus I can access the electronic Library resources and services I need 6.22 4 6.32 9
The Library is a good place to study 6.19 5 6.60 1
Library staff provide accurate answers to my enquiries 6.14 6 6.36 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.13 7 5.87 25
Face-to-face enquiry services meet my needs 6.13 8 6.31 10
Printing and photocopying facilities in the Library meet my needs 6.12 9 6.09 14
Opening hours meet my needs 6.11 10 6.42 5
Library staff are readily available to assist me 6.09 11 6.33 8
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.07 12 6.14 12
Books and articles I have requested from other libraries and campuses are delivered promptly 6.00 13 6.27 11
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.93 14 5.98 22
I can find library resources easily from vUWS sites 5.93 15 6.05 18
The library web site is easy to use 5.93 15 6.35 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.90 17 6.00 21
Course specific library resources meet my learning needs 5.80 18 6.02 19
I can find a place in the Library to work in a group when I need to 5.80 18 6.14 13
The Library web site provides useful information 5.79 20 6.02 20
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.77 21 6.07 16
Library classes and online tutorials help me with my learning and research needs 5.60 22 5.57 28
Library signage is clear 5.60 22 5.92 24
I can get wireless access in the Library when I need to 5.38 24 6.05 17
The Library anticipates my learning and research needs 5.36 25 5.59 27
I am informed about Library services 5.32 26 5.75 26
The items I’m looking for on the library shelves are usually there 5.29 27 5.96 23
A computer is available when I need one 5.10 28 6.09 14
Mean Performance Score — What single category best describes you? - TAFE
© Insync Surveys - 197-
University of Western Sydney Library Survey Results, October 2009
55 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.00 1 6.09 14
I can get wireless access in the Library when I need to 0.67 2 6.05 17
The items I’m looking for on the library shelves are usually there 0.67 3 5.96 23
I am informed about Library services 0.43 4 5.75 26
The library web site is easy to use 0.42 5 6.35 7
The Library is a good place to study 0.41 6 6.60 1
I can find a place in the Library to work in a group when I need to 0.33 7 6.14 13
Library signage is clear 0.32 8 5.92 24
Opening hours meet my needs 0.31 9 6.42 5
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.30 10 6.07 16
Books and articles I have requested from other libraries and campuses are delivered promptly 0.27 11 6.27 11
Library staff are readily available to assist me 0.24 12 6.33 8
The Library anticipates my learning and research needs 0.23 13 5.59 27
The Library web site provides useful information 0.23 14 6.02 20
I can find a quiet place in the Library to study when I need to 0.23 15 6.47 3
Library staff provide accurate answers to my enquiries 0.22 16 6.36 6
Course specific library resources meet my learning needs 0.22 17 6.02 19
Face-to-face enquiry services meet my needs 0.18 18 6.31 10
Library staff are approachable and helpful 0.13 19 6.44 4
I can find library resources easily from vUWS sites 0.12 20 6.05 18
When I am away from campus I can access the electronic Library resources and services I need 0.10 21 6.32 9
Library staff treat me fairly and without discrimination 0.10 22 6.58 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.10 23 6.00 21
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.07 24 6.14 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.04 25 5.98 22
Printing and photocopying facilities in the Library meet my needs -0.03 26 6.09 14
Library classes and online tutorials help me with my learning and research needs -0.03 27 5.57 28
Laptop facilities (e.g. desks, power) in the Library meet my needs -0.26 28 5.87 25
Mean Gap Scores — What single category best describes you? - TAFE
© Insync Surveys - 198-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - TAFE
55 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 12 19 66 6 Opening hours meet my needs
65 13 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
646,21
20 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 28 710,22
27 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 62 10 Face-to-face enquiry services meet my needs
61 15 1714,23
8,18
61 Median 11 The items I’m looking for on the library shelves are usually there
60 112,25
9,24,
26 60 12 The Library is a good place to study
59 3 16 59 13 I can find a quiet place in the Library to study when I need to
58 58 14 I can find a place in the Library to work in a group when I need to
57 1 57 15 A computer is available when I need one
56 5 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
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10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — What single category best describes you? - Other
40 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
6.35Library staff treat me fairly and
without discrimination6.26
A computer is available when I
need one4.94
A computer is available when I
need one1.13
Course specific library resources
meet my learning needs6.35
Library staff provide accurate
answers to my enquiries6.24
Printing and photocopying
facilities in the Library meet my
needs
5.12
Printing and photocopying
facilities in the Library meet my
needs
1.01
When I am away from campus I
can access the electronic Library
resources and services I need
6.35Library staff are approachable and
helpful6.18
I can find a place in the Library to
work in a group when I need to5.14
I can find a quiet place in the
Library to study when I need to0.96
The Library is a good place to
study6.32
Face-to-face enquiry services
meet my needs5.97
The Library anticipates my
learning and research needs5.19
I can find a place in the Library to
work in a group when I need to0.82
Opening hours meet my needs 6.28
When I am away from campus I
can access the electronic Library
resources and services I need
5.86
Library classes and online tutorials
help me with my learning and
research needs
5.20Course specific library resources
meet my learning needs0.77
Library staff treat me fairly and
without discrimination6.26
Library staff are readily available
to assist me5.82
I am informed about Library
services5.24
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.76
I can find a quiet place in the
Library to study when I need to6.25
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.72I can find a quiet place in the
Library to study when I need to5.29 Opening hours meet my needs 0.75
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.23
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.71I can get wireless access in the
Library when I need to5.33
I can find library resources easily
from vUWS sites0.74
I can find library resources easily
from vUWS sites6.23
The Library is a good place to
study5.71
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
5.35The Library web site provides
useful information0.70
Factors rated top 10 in importance
© Insync Surveys- 200-
The library web site is easy to use 6.23
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.63The Library web site provides
useful information5.36
The Library anticipates my
learning and research needs0.63
© Insync Surveys- 201-
University of Western Sydney Library Survey Results, October 2009
40 Responses
Importance Performance
Mean Rank Mean Rank
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.35 1 5.72 7
Course specific library resources meet my learning needs 6.35 2 5.57 13
When I am away from campus I can access the electronic Library resources and services I need 6.35 2 5.86 5
The Library is a good place to study 6.32 4 5.71 9
Opening hours meet my needs 6.28 5 5.53 14
Library staff treat me fairly and without discrimination 6.26 6 6.26 1
I can find a quiet place in the Library to study when I need to 6.25 7 5.29 22
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.23 8 5.47 16
I can find library resources easily from vUWS sites 6.23 8 5.48 15
The library web site is easy to use 6.23 8 5.62 11
Library staff are approachable and helpful 6.23 8 6.18 3
Library staff provide accurate answers to my enquiries 6.23 8 6.24 2
Library staff are readily available to assist me 6.16 13 5.82 6
Face-to-face enquiry services meet my needs 6.16 14 5.97 4
Printing and photocopying facilities in the Library meet my needs 6.13 15 5.12 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 6.10 16 5.59 12
A computer is available when I need one 6.06 17 4.94 28
The items I’m looking for on the library shelves are usually there 6.06 17 5.47 16
The Library web site provides useful information 6.06 19 5.36 19
I can find a place in the Library to work in a group when I need to 5.96 20 5.14 26
I can get wireless access in the Library when I need to 5.96 21 5.33 21
Books and articles I have requested from other libraries and campuses are delivered promptly 5.95 22 5.63 10
Library signage is clear 5.87 23 5.39 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.86 24 5.35 20
The Library anticipates my learning and research needs 5.82 25 5.19 25
Library classes and online tutorials help me with my learning and research needs 5.78 26 5.20 24
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.66 27 5.71 8
I am informed about Library services 5.38 28 5.24 23
Mean Importance Scores — What single category best describes you? - Other
© Insync Surveys - 202-
University of Western Sydney Library Survey Results, October 2009
40 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.26 1 6.26 6
Library staff provide accurate answers to my enquiries 6.24 2 6.23 8
Library staff are approachable and helpful 6.18 3 6.23 8
Face-to-face enquiry services meet my needs 5.97 4 6.16 14
When I am away from campus I can access the electronic Library resources and services I need 5.86 5 6.35 2
Library staff are readily available to assist me 5.82 6 6.16 13
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.72 7 6.35 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.71 8 5.66 27
The Library is a good place to study 5.71 9 6.32 4
Books and articles I have requested from other libraries and campuses are delivered promptly 5.63 10 5.95 22
The library web site is easy to use 5.62 11 6.23 8
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.59 12 6.10 16
Course specific library resources meet my learning needs 5.57 13 6.35 2
Opening hours meet my needs 5.53 14 6.28 5
I can find library resources easily from vUWS sites 5.48 15 6.23 8
The items I’m looking for on the library shelves are usually there 5.47 16 6.06 17
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.47 16 6.23 8
Library signage is clear 5.39 18 5.87 23
The Library web site provides useful information 5.36 19 6.06 19
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.35 20 5.86 24
I can get wireless access in the Library when I need to 5.33 21 5.96 21
I can find a quiet place in the Library to study when I need to 5.29 22 6.25 7
I am informed about Library services 5.24 23 5.38 28
Library classes and online tutorials help me with my learning and research needs 5.20 24 5.78 26
The Library anticipates my learning and research needs 5.19 25 5.82 25
I can find a place in the Library to work in a group when I need to 5.14 26 5.96 20
Printing and photocopying facilities in the Library meet my needs 5.12 27 6.13 15
A computer is available when I need one 4.94 28 6.06 17
Mean Performance Score — What single category best describes you? - Other
© Insync Surveys - 203-
University of Western Sydney Library Survey Results, October 2009
40 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.13 1 6.06 17
Printing and photocopying facilities in the Library meet my needs 1.01 2 6.13 15
I can find a quiet place in the Library to study when I need to 0.96 3 6.25 7
I can find a place in the Library to work in a group when I need to 0.82 4 5.96 20
Course specific library resources meet my learning needs 0.77 5 6.35 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.76 6 6.23 8
Opening hours meet my needs 0.75 7 6.28 5
I can find library resources easily from vUWS sites 0.74 8 6.23 8
The Library web site provides useful information 0.70 9 6.06 19
The Library anticipates my learning and research needs 0.63 10 5.82 25
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.63 11 6.35 1
I can get wireless access in the Library when I need to 0.63 12 5.96 21
The Library is a good place to study 0.62 13 6.32 4
The library web site is easy to use 0.61 14 6.23 8
The items I’m looking for on the library shelves are usually there 0.59 15 6.06 17
Library classes and online tutorials help me with my learning and research needs 0.58 16 5.78 26
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.51 17 5.86 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.51 18 6.10 16
When I am away from campus I can access the electronic Library resources and services I need 0.48 19 6.35 2
Library signage is clear 0.47 20 5.87 23
Library staff are readily available to assist me 0.34 21 6.16 13
Books and articles I have requested from other libraries and campuses are delivered promptly 0.32 22 5.95 22
Face-to-face enquiry services meet my needs 0.19 23 6.16 14
I am informed about Library services 0.14 24 5.38 28
Library staff are approachable and helpful 0.05 25 6.23 8
Library staff treat me fairly and without discrimination -0.01 26 6.26 6
Library staff provide accurate answers to my enquiries -0.01 27 6.23 8
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.05 28 5.66 27
Mean Gap Scores — What single category best describes you? - Other
© Insync Surveys - 204-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — What single category best describes you? - Other
40 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 13 6 2512,16
27 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
6224,26
28 22 1020,21
62 Median 10 Face-to-face enquiry services meet my needs
61 15 18 2 11 9 61 11 The items I’m looking for on the library shelves are usually there
60 14 17 7 60 12 The Library is a good place to study
593,23
59 13 I can find a quiet place in the Library to study when I need to
58 5,4 58 14 I can find a place in the Library to work in a group when I need to
57 8 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 1 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic
Are you an Offshore or Local student?
Offshore Student (879 Responses) Local Student (6633 Responses)
Library staff are approachable and helpful 6.48Library staff provide accurate answers to my
enquiries6.51
Library staff treat me fairly and without
discrimination6.46
When I am away from campus I can access
the electronic Library resources and services
I need
6.51
Library staff are readily available to assist me 6.45Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.50
Library staff provide accurate answers to my
enquiries6.44 Library staff are approachable and helpful 6.49
When I am away from campus I can access
the electronic Library resources and services
I need
6.34Library staff treat me fairly and without
discrimination6.47
Unique Factors
© Insync Surveys - 206-
University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic
Are you an Offshore or Local student?
Offshore Student (879 Responses) Local Student (6633 Responses)
Library staff are approachable and helpful 6.14Library staff treat me fairly and without
discrimination6.28
Library staff treat me fairly and without
discrimination6.11 Library staff are approachable and helpful 6.06
Library staff are readily available to assist me 6.07Library staff provide accurate answers to my
enquiries6.04
Library staff provide accurate answers to my
enquiries6.05
When I am away from campus I can access
the electronic Library resources and services
I need
5.92
Face-to-face enquiry services meet my needs 5.83 Library staff are readily available to assist me 5.91
Unique Factors
© Insync Surveys - 207-
University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic
Are you an Offshore or Local student?
Offshore Student (879 Responses) Local Student (6633 Responses)
A computer is available when I need one 1.32 A computer is available when I need one 1.94
The items I’m looking for on the library
shelves are usually there1.19
The items I’m looking for on the library
shelves are usually there1.23
I can get wireless access in the Library when
I need to1.02
I can get wireless access in the Library when
I need to1.17
I can find a quiet place in the Library to
study when I need to0.90
I can find a quiet place in the Library to
study when I need to1.11
Opening hours meet my needs 0.82 The library web site is easy to use 0.88
Unique Factors
© Insync Surveys - 208-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Are you an Offshore or Local student? - Offshore Student
879 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff are approachable and
helpful6.48
Library staff are approachable and
helpful6.14
A computer is available when I
need one4.69
A computer is available when I
need one1.32
Library staff treat me fairly and
without discrimination6.46
Library staff treat me fairly and
without discrimination6.11
The items I’m looking for on the
library shelves are usually there4.82
The items I’m looking for on the
library shelves are usually there1.19
Library staff are readily available
to assist me6.45
Library staff are readily available
to assist me6.07
I can get wireless access in the
Library when I need to5.06
I can get wireless access in the
Library when I need to1.02
Library staff provide accurate
answers to my enquiries6.44
Library staff provide accurate
answers to my enquiries6.05
The Library anticipates my
learning and research needs5.29
I can find a quiet place in the
Library to study when I need to0.90
When I am away from campus I
can access the electronic Library
resources and services I need
6.34Face-to-face enquiry services
meet my needs5.83
I am informed about Library
services5.30 Opening hours meet my needs 0.82
The library web site is easy to use 6.31
When I am away from campus I
can access the electronic Library
resources and services I need
5.82 Opening hours meet my needs 5.30
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.75
The Library is a good place to
study6.30
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.79
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.31
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.75
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.30The Library web site provides
useful information5.69
I can find a quiet place in the
Library to study when I need to5.33
Printing and photocopying
facilities in the Library meet my
needs
0.74
Printing and photocopying
facilities in the Library meet my
needs
6.30 The library web site is easy to use 5.66
Library classes and online tutorials
help me with my learning and
research needs
5.35The Library is a good place to
study0.72
I can find a quiet place in the
Library to study when I need to6.24
The Library is a good place to
study5.58
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
5.43Course specific library resources
meet my learning needs0.72
Factors rated top 10 in importance
© Insync Surveys- 209-
University of Western Sydney Library Survey Results, October 2009
879 Responses
Importance Performance
Mean Rank Mean Rank
Library staff are approachable and helpful 6.48 1 6.14 1
Library staff treat me fairly and without discrimination 6.46 2 6.11 2
Library staff are readily available to assist me 6.45 3 6.07 3
Library staff provide accurate answers to my enquiries 6.44 4 6.05 4
When I am away from campus I can access the electronic Library resources and services I need 6.34 5 5.82 6
The library web site is easy to use 6.31 6 5.66 9
The Library is a good place to study 6.30 7 5.58 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.30 8 5.56 11
Printing and photocopying facilities in the Library meet my needs 6.30 9 5.55 12
I can find a quiet place in the Library to study when I need to 6.24 10 5.33 21
I can find library resources easily from vUWS sites 6.23 11 5.54 13
Course specific library resources meet my learning needs 6.22 12 5.50 15
The Library web site provides useful information 6.22 13 5.69 8
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.18 14 5.43 19
I can find a place in the Library to work in a group when I need to 6.13 15 5.45 18
Face-to-face enquiry services meet my needs 6.13 16 5.83 5
Opening hours meet my needs 6.12 17 5.30 23
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.12 18 5.79 7
I can get wireless access in the Library when I need to 6.08 19 5.06 26
Books and articles I have requested from other libraries and campuses are delivered promptly 6.05 20 5.54 14
The items I’m looking for on the library shelves are usually there 6.02 21 4.82 27
A computer is available when I need one 6.01 22 4.69 28
The Library anticipates my learning and research needs 5.97 23 5.29 25
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.95 24 5.31 22
Library signage is clear 5.89 25 5.48 17
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.87 26 5.50 16
I am informed about Library services 5.80 27 5.30 24
Library classes and online tutorials help me with my learning and research needs 5.71 28 5.35 20
Mean Importance Scores — Are you an Offshore or Local student? - Offshore Student
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University of Western Sydney Library Survey Results, October 2009
879 Responses
Performance Importance
Mean Rank Mean Rank
Library staff are approachable and helpful 6.14 1 6.48 1
Library staff treat me fairly and without discrimination 6.11 2 6.46 2
Library staff are readily available to assist me 6.07 3 6.45 3
Library staff provide accurate answers to my enquiries 6.05 4 6.44 4
Face-to-face enquiry services meet my needs 5.83 5 6.13 16
When I am away from campus I can access the electronic Library resources and services I need 5.82 6 6.34 5
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.79 7 6.12 18
The Library web site provides useful information 5.69 8 6.22 13
The library web site is easy to use 5.66 9 6.31 6
The Library is a good place to study 5.58 10 6.30 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.56 11 6.30 8
Printing and photocopying facilities in the Library meet my needs 5.55 12 6.30 9
I can find library resources easily from vUWS sites 5.54 13 6.23 11
Books and articles I have requested from other libraries and campuses are delivered promptly 5.54 14 6.05 20
Course specific library resources meet my learning needs 5.50 15 6.22 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.50 16 5.87 26
Library signage is clear 5.48 17 5.89 25
I can find a place in the Library to work in a group when I need to 5.45 18 6.13 15
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.43 19 6.18 14
Library classes and online tutorials help me with my learning and research needs 5.35 20 5.71 28
I can find a quiet place in the Library to study when I need to 5.33 21 6.24 10
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.31 22 5.95 24
Opening hours meet my needs 5.30 23 6.12 17
I am informed about Library services 5.30 24 5.80 27
The Library anticipates my learning and research needs 5.29 25 5.97 23
I can get wireless access in the Library when I need to 5.06 26 6.08 19
The items I’m looking for on the library shelves are usually there 4.82 27 6.02 21
A computer is available when I need one 4.69 28 6.01 22
Mean Performance Score — Are you an Offshore or Local student? - Offshore Student
© Insync Surveys - 211-
University of Western Sydney Library Survey Results, October 2009
879 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.32 1 6.01 22
The items I’m looking for on the library shelves are usually there 1.19 2 6.02 21
I can get wireless access in the Library when I need to 1.02 3 6.08 19
I can find a quiet place in the Library to study when I need to 0.90 4 6.24 10
Opening hours meet my needs 0.82 5 6.12 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.75 6 6.18 14
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.75 7 6.30 8
Printing and photocopying facilities in the Library meet my needs 0.74 8 6.30 9
The Library is a good place to study 0.72 9 6.30 7
Course specific library resources meet my learning needs 0.72 10 6.22 12
I can find library resources easily from vUWS sites 0.69 11 6.23 11
I can find a place in the Library to work in a group when I need to 0.68 12 6.13 15
The Library anticipates my learning and research needs 0.68 13 5.97 23
The library web site is easy to use 0.64 14 6.31 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.64 15 5.95 24
The Library web site provides useful information 0.53 16 6.22 13
Books and articles I have requested from other libraries and campuses are delivered promptly 0.52 17 6.05 20
When I am away from campus I can access the electronic Library resources and services I need 0.51 18 6.34 5
I am informed about Library services 0.50 19 5.80 27
Library signage is clear 0.41 20 5.89 25
Library staff provide accurate answers to my enquiries 0.39 21 6.44 4
Library staff are readily available to assist me 0.38 22 6.45 3
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.37 23 5.87 26
Library classes and online tutorials help me with my learning and research needs 0.36 24 5.71 28
Library staff treat me fairly and without discrimination 0.35 25 6.46 2
Library staff are approachable and helpful 0.34 26 6.48 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.33 27 6.12 18
Face-to-face enquiry services meet my needs 0.30 28 6.13 16
Mean Gap Scores — Are you an Offshore or Local student? - Offshore Student
© Insync Surveys - 212-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Are you an Offshore or Local student? - Offshore Student
879 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
6519,20
65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
6421,22
64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
6312,
18,2428 27 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 13 2325,26
2 62 Median 10 Face-to-face enquiry services meet my needs
61 17 6 14 78,10
61 11 The items I’m looking for on the library shelves are usually there
60 15 115,16
60 12 The Library is a good place to study
59 9,3 59 13 I can find a quiet place in the Library to study when I need to
58 1 58 14 I can find a place in the Library to work in a group when I need to
57 4 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
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Me
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10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — Are you an Offshore or Local student? - Local Student
6633 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.51
Library staff treat me fairly and
without discrimination6.28
A computer is available when I
need one4.32
A computer is available when I
need one1.94
When I am away from campus I
can access the electronic Library
resources and services I need
6.51Library staff are approachable and
helpful6.06
I can get wireless access in the
Library when I need to4.98
The items I’m looking for on the
library shelves are usually there1.23
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.50Library staff provide accurate
answers to my enquiries6.04
The items I’m looking for on the
library shelves are usually there5.06
I can get wireless access in the
Library when I need to1.17
Library staff are approachable and
helpful6.49
When I am away from campus I
can access the electronic Library
resources and services I need
5.92I am informed about Library
services5.14
I can find a quiet place in the
Library to study when I need to1.11
Library staff treat me fairly and
without discrimination6.47
Library staff are readily available
to assist me5.91
The Library anticipates my
learning and research needs5.19 The library web site is easy to use 0.88
Library staff are readily available
to assist me6.46
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.87
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.25I can find library resources easily
from vUWS sites0.85
The library web site is easy to use 6.44Face-to-face enquiry services
meet my needs5.83
I can find a quiet place in the
Library to study when I need to5.26
I can find a place in the Library to
work in a group when I need to0.84
I can find a quiet place in the
Library to study when I need to6.37
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.70
Library classes and online tutorials
help me with my learning and
research needs
5.30
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.84
Course specific library resources
meet my learning needs6.36
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.66I can find a place in the Library to
work in a group when I need to5.38
Course specific library resources
meet my learning needs0.81
Printing and photocopying
facilities in the Library meet my
needs
6.36
Printing and photocopying
facilities in the Library meet my
needs
5.65 Library signage is clear 5.44The Library is a good place to
study0.81
Factors rated top 10 in importance
© Insync Surveys- 214-
University of Western Sydney Library Survey Results, October 2009
6633 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.51 1 6.04 3
When I am away from campus I can access the electronic Library resources and services I need 6.51 2 5.92 4
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.50 3 5.66 9
Library staff are approachable and helpful 6.49 4 6.06 2
Library staff treat me fairly and without discrimination 6.47 5 6.28 1
Library staff are readily available to assist me 6.46 6 5.91 5
The library web site is easy to use 6.44 7 5.56 13
I can find a quiet place in the Library to study when I need to 6.37 8 5.26 22
Course specific library resources meet my learning needs 6.36 9 5.55 14
Printing and photocopying facilities in the Library meet my needs 6.36 10 5.65 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.35 11 5.57 12
I can find library resources easily from vUWS sites 6.34 12 5.49 16
The Library is a good place to study 6.32 13 5.50 15
The items I’m looking for on the library shelves are usually there 6.29 14 5.06 26
The Library web site provides useful information 6.27 15 5.65 11
Face-to-face enquiry services meet my needs 6.27 16 5.83 7
A computer is available when I need one 6.26 17 4.32 28
Opening hours meet my needs 6.24 18 5.48 18
I can find a place in the Library to work in a group when I need to 6.23 19 5.38 20
Books and articles I have requested from other libraries and campuses are delivered promptly 6.20 20 5.70 8
I can get wireless access in the Library when I need to 6.15 21 4.98 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.10 22 5.87 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.03 23 5.25 23
The Library anticipates my learning and research needs 5.84 24 5.19 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.79 25 5.49 17
Library signage is clear 5.73 26 5.44 19
Library classes and online tutorials help me with my learning and research needs 5.55 27 5.30 21
I am informed about Library services 5.54 28 5.14 25
Mean Importance Scores — Are you an Offshore or Local student? - Local Student
© Insync Surveys - 215-
University of Western Sydney Library Survey Results, October 2009
6633 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.28 1 6.47 5
Library staff are approachable and helpful 6.06 2 6.49 4
Library staff provide accurate answers to my enquiries 6.04 3 6.51 1
When I am away from campus I can access the electronic Library resources and services I need 5.92 4 6.51 2
Library staff are readily available to assist me 5.91 5 6.46 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.87 6 6.10 22
Face-to-face enquiry services meet my needs 5.83 7 6.27 16
Books and articles I have requested from other libraries and campuses are delivered promptly 5.70 8 6.20 20
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.66 9 6.50 3
Printing and photocopying facilities in the Library meet my needs 5.65 10 6.36 10
The Library web site provides useful information 5.65 11 6.27 15
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.57 12 6.35 11
The library web site is easy to use 5.56 13 6.44 7
Course specific library resources meet my learning needs 5.55 14 6.36 9
The Library is a good place to study 5.50 15 6.32 13
I can find library resources easily from vUWS sites 5.49 16 6.34 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.49 17 5.79 25
Opening hours meet my needs 5.48 18 6.24 18
Library signage is clear 5.44 19 5.73 26
I can find a place in the Library to work in a group when I need to 5.38 20 6.23 19
Library classes and online tutorials help me with my learning and research needs 5.30 21 5.55 27
I can find a quiet place in the Library to study when I need to 5.26 22 6.37 8
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.25 23 6.03 23
The Library anticipates my learning and research needs 5.19 24 5.84 24
I am informed about Library services 5.14 25 5.54 28
The items I’m looking for on the library shelves are usually there 5.06 26 6.29 14
I can get wireless access in the Library when I need to 4.98 27 6.15 21
A computer is available when I need one 4.32 28 6.26 17
Mean Performance Score — Are you an Offshore or Local student? - Local Student
© Insync Surveys - 216-
University of Western Sydney Library Survey Results, October 2009
6633 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.94 1 6.26 17
The items I’m looking for on the library shelves are usually there 1.23 2 6.29 14
I can get wireless access in the Library when I need to 1.17 3 6.15 21
I can find a quiet place in the Library to study when I need to 1.11 4 6.37 8
The library web site is easy to use 0.88 5 6.44 7
I can find library resources easily from vUWS sites 0.85 6 6.34 12
I can find a place in the Library to work in a group when I need to 0.84 7 6.23 19
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.84 8 6.50 3
Course specific library resources meet my learning needs 0.81 9 6.36 9
The Library is a good place to study 0.81 10 6.32 13
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.78 11 6.03 23
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.78 12 6.35 11
Opening hours meet my needs 0.76 13 6.24 18
Printing and photocopying facilities in the Library meet my needs 0.71 14 6.36 10
The Library anticipates my learning and research needs 0.65 15 5.84 24
The Library web site provides useful information 0.62 16 6.27 15
When I am away from campus I can access the electronic Library resources and services I need 0.59 17 6.51 2
Library staff are readily available to assist me 0.55 18 6.46 6
Books and articles I have requested from other libraries and campuses are delivered promptly 0.49 19 6.20 20
Library staff provide accurate answers to my enquiries 0.47 20 6.51 1
Face-to-face enquiry services meet my needs 0.44 21 6.27 16
Library staff are approachable and helpful 0.43 22 6.49 4
I am informed about Library services 0.39 23 5.54 28
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.30 24 5.79 25
Library signage is clear 0.30 25 5.73 26
Library classes and online tutorials help me with my learning and research needs 0.25 26 5.55 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.22 27 6.10 22
Library staff treat me fairly and without discrimination 0.19 28 6.47 5
Mean Gap Scores — Are you an Offshore or Local student? - Local Student
© Insync Surveys - 217-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — Are you an Offshore or Local student? - Local Student
6633 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2422,27
21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 13 2523,28
18 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 15 1112,26
2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 14 6 7 62 10 Face-to-face enquiry services meet my needs
61 17 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
58 5 9 58 14 I can find a place in the Library to work in a group when I need to
57 3 57 15 A computer is available when I need one
56 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
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10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 218-
University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic
How often do you come into the library?
Daily (1066 Responses) 2–4 days a week (4737 Responses) Fortnightly (864 Responses)
Library staff treat me fairly and without
discrimination6.55
Library staff provide accurate answers to my
enquiries6.51
Library staff provide accurate answers to my
enquiries6.52
The Library is a good place to study 6.53 Library staff are approachable and helpful 6.50When I am away from campus I can access
the electronic Library resources and services
I need
6.47
Library staff provide accurate answers to my
enquiries6.52
When I am away from campus I can access
the electronic Library resources and services
I need
6.50Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.47
Library staff are approachable and helpful 6.51Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.49 Library staff are approachable and helpful 6.46
Library staff are readily available to assist me 6.50Library staff treat me fairly and without
discrimination6.47 Library staff are readily available to assist me 6.44
Monthly (322 Responses)Rarely (ie. A few times a year) (257
Responses)Never (46 Responses)
When I am away from campus I can access
the electronic Library resources and services
I need
6.56Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.64When I am away from campus I can access
the electronic Library resources and services
I need
6.72
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.49When I am away from campus I can access
the electronic Library resources and services
I need
6.61Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.65
Library staff are approachable and helpful 6.43 The library web site is easy to use 6.55 The library web site is easy to use 6.59
Library staff provide accurate answers to my
enquiries6.41 Library staff are readily available to assist me 6.41
Course specific library resources meet my
learning needs6.52
Library staff treat me fairly and without
discrimination6.40
Library staff provide accurate answers to my
enquiries6.40
I can find library resources easily from vUWS
sites6.40
Unique Factors
© Insync Surveys - 219-
University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic
How often do you come into the library?
Daily (1066 Responses) 2–4 days a week (4737 Responses) Fortnightly (864 Responses)
Library staff treat me fairly and without
discrimination6.16
Library staff treat me fairly and without
discrimination6.28
Library staff treat me fairly and without
discrimination6.30
Library staff are approachable and helpful 6.08 Library staff are approachable and helpful 6.09Library staff provide accurate answers to my
enquiries6.06
Library staff provide accurate answers to my
enquiries6.02
Library staff provide accurate answers to my
enquiries6.04 Library staff are approachable and helpful 6.03
Library staff are readily available to assist me 6.01 Library staff are readily available to assist me 5.92When I am away from campus I can access
the electronic Library resources and services
I need
5.87
When I am away from campus I can access
the electronic Library resources and services
I need
5.97When I am away from campus I can access
the electronic Library resources and services
I need
5.91 Library staff are readily available to assist me 5.86
Monthly (322 Responses)Rarely (ie. A few times a year) (257
Responses)Never (46 Responses)
Library staff treat me fairly and without
discrimination6.34
Library staff treat me fairly and without
discrimination6.29 Library staff are readily available to assist me 6.14
Library staff are approachable and helpful 6.10Library staff provide accurate answers to my
enquiries6.15
When I am away from campus I can access
the electronic Library resources and services
I need
6.12
Library staff provide accurate answers to my
enquiries6.09 Library staff are approachable and helpful 6.08
Library staff provide accurate answers to my
enquiries5.96
Library staff are readily available to assist me 6.00 Library staff are readily available to assist me 6.04 Library staff are approachable and helpful 5.89
Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.91
Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.97
Online enquiry services (e.g. Online
Librarian, Contact Us) meet my needs5.72
Unique Factors
© Insync Surveys - 220-
University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic
How often do you come into the library?
Daily (1066 Responses) 2–4 days a week (4737 Responses) Fortnightly (864 Responses)
A computer is available when I need one 1.66 A computer is available when I need one 1.97 A computer is available when I need one 1.67
The items I’m looking for on the library
shelves are usually there1.05
The items I’m looking for on the library
shelves are usually there1.29
The items I’m looking for on the library
shelves are usually there1.21
I can get wireless access in the Library when
I need to1.04
I can get wireless access in the Library when
I need to1.18
I can get wireless access in the Library when
I need to1.10
I can find a quiet place in the Library to
study when I need to0.97
I can find a quiet place in the Library to
study when I need to1.17 The library web site is easy to use 0.97
Opening hours meet my needs 0.91 The Library is a good place to study 0.87I can find library resources easily from vUWS
sites0.91
Monthly (322 Responses)Rarely (ie. A few times a year) (257
Responses)Never (46 Responses)
A computer is available when I need one 1.42 A computer is available when I need one 1.37I can find a quiet place in the Library to
study when I need to1.50
The items I’m looking for on the library
shelves are usually there1.20 The library web site is easy to use 1.18 The Library is a good place to study 1.33
The library web site is easy to use 1.09The items I’m looking for on the library
shelves are usually there0.98 A computer is available when I need one 1.25
I can get wireless access in the Library when
I need to0.97
I can get wireless access in the Library when
I need to0.94 The library web site is easy to use 1.21
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
0.89Course specific library resources meet my
learning needs0.89
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
1.01
Unique Factors
© Insync Surveys - 221-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Daily
1066 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff treat me fairly and
without discrimination6.55
Library staff treat me fairly and
without discrimination6.16
A computer is available when I
need one4.60
A computer is available when I
need one1.66
The Library is a good place to
study6.53
Library staff are approachable and
helpful6.08
I can get wireless access in the
Library when I need to5.19
The items I’m looking for on the
library shelves are usually there1.05
Library staff provide accurate
answers to my enquiries6.52
Library staff provide accurate
answers to my enquiries6.02
The items I’m looking for on the
library shelves are usually there5.20
I can get wireless access in the
Library when I need to1.04
Library staff are approachable and
helpful6.51
Library staff are readily available
to assist me6.01 Opening hours meet my needs 5.38
I can find a quiet place in the
Library to study when I need to0.97
Library staff are readily available
to assist me6.50
When I am away from campus I
can access the electronic Library
resources and services I need
5.97
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.40 Opening hours meet my needs 0.91
Printing and photocopying
facilities in the Library meet my
needs
6.47
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.89I am informed about Library
services5.42
I can find a place in the Library to
work in a group when I need to0.88
When I am away from campus I
can access the electronic Library
resources and services I need
6.45Face-to-face enquiry services
meet my needs5.89
The Library anticipates my
learning and research needs5.47
The Library is a good place to
study0.78
I can find a quiet place in the
Library to study when I need to6.44
The Library web site provides
useful information5.81
I can find a quiet place in the
Library to study when I need to5.47
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.76
The library web site is easy to use 6.44 The library web site is easy to use 5.80I can find a place in the Library to
work in a group when I need to5.51
Course specific library resources
meet my learning needs0.74
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.44
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.78
Library classes and online tutorials
help me with my learning and
research needs
5.55
Printing and photocopying
facilities in the Library meet my
needs
0.73
Factors rated top 10 in importance
© Insync Surveys- 222-
University of Western Sydney Library Survey Results, October 2009
1066 Responses
Importance Performance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.55 1 6.16 1
The Library is a good place to study 6.53 2 5.75 12
Library staff provide accurate answers to my enquiries 6.52 3 6.02 3
Library staff are approachable and helpful 6.51 4 6.08 2
Library staff are readily available to assist me 6.50 5 6.01 4
Printing and photocopying facilities in the Library meet my needs 6.47 6 5.74 13
When I am away from campus I can access the electronic Library resources and services I need 6.45 7 5.97 5
I can find a quiet place in the Library to study when I need to 6.44 8 5.47 21
The library web site is easy to use 6.44 9 5.80 9
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.44 10 5.78 10
I can find a place in the Library to work in a group when I need to 6.39 11 5.51 20
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.37 12 5.67 15
Course specific library resources meet my learning needs 6.36 13 5.62 16
I can find library resources easily from vUWS sites 6.34 14 5.68 14
The Library web site provides useful information 6.33 15 5.81 8
Face-to-face enquiry services meet my needs 6.32 16 5.89 7
Opening hours meet my needs 6.30 17 5.38 25
Books and articles I have requested from other libraries and campuses are delivered promptly 6.26 18 5.75 11
A computer is available when I need one 6.25 19 4.60 28
The items I’m looking for on the library shelves are usually there 6.25 20 5.20 26
I can get wireless access in the Library when I need to 6.23 21 5.19 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.21 22 5.89 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.16 23 5.40 24
The Library anticipates my learning and research needs 6.11 24 5.47 22
Library signage is clear 5.94 25 5.57 18
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.92 26 5.58 17
Library classes and online tutorials help me with my learning and research needs 5.91 27 5.55 19
I am informed about Library services 5.83 28 5.42 23
Mean Importance Scores — How often do you come into the library? - Daily
© Insync Surveys - 223-
University of Western Sydney Library Survey Results, October 2009
1066 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.16 1 6.55 1
Library staff are approachable and helpful 6.08 2 6.51 4
Library staff provide accurate answers to my enquiries 6.02 3 6.52 3
Library staff are readily available to assist me 6.01 4 6.50 5
When I am away from campus I can access the electronic Library resources and services I need 5.97 5 6.45 7
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.89 6 6.21 22
Face-to-face enquiry services meet my needs 5.89 7 6.32 16
The Library web site provides useful information 5.81 8 6.33 15
The library web site is easy to use 5.80 9 6.44 9
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.78 10 6.44 10
Books and articles I have requested from other libraries and campuses are delivered promptly 5.75 11 6.26 18
The Library is a good place to study 5.75 12 6.53 2
Printing and photocopying facilities in the Library meet my needs 5.74 13 6.47 6
I can find library resources easily from vUWS sites 5.68 14 6.34 14
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.67 15 6.37 12
Course specific library resources meet my learning needs 5.62 16 6.36 13
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.58 17 5.92 26
Library signage is clear 5.57 18 5.94 25
Library classes and online tutorials help me with my learning and research needs 5.55 19 5.91 27
I can find a place in the Library to work in a group when I need to 5.51 20 6.39 11
I can find a quiet place in the Library to study when I need to 5.47 21 6.44 8
The Library anticipates my learning and research needs 5.47 22 6.11 24
I am informed about Library services 5.42 23 5.83 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.40 24 6.16 23
Opening hours meet my needs 5.38 25 6.30 17
The items I’m looking for on the library shelves are usually there 5.20 26 6.25 20
I can get wireless access in the Library when I need to 5.19 27 6.23 21
A computer is available when I need one 4.60 28 6.25 19
Mean Performance Score — How often do you come into the library? - Daily
© Insync Surveys - 224-
University of Western Sydney Library Survey Results, October 2009
1066 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.66 1 6.25 19
The items I’m looking for on the library shelves are usually there 1.05 2 6.25 20
I can get wireless access in the Library when I need to 1.04 3 6.23 21
I can find a quiet place in the Library to study when I need to 0.97 4 6.44 8
Opening hours meet my needs 0.91 5 6.30 17
I can find a place in the Library to work in a group when I need to 0.88 6 6.39 11
The Library is a good place to study 0.78 7 6.53 2
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.76 8 6.16 23
Course specific library resources meet my learning needs 0.74 9 6.36 13
Printing and photocopying facilities in the Library meet my needs 0.73 10 6.47 6
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.70 11 6.37 12
I can find library resources easily from vUWS sites 0.67 12 6.34 14
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.66 13 6.44 10
The Library anticipates my learning and research needs 0.64 14 6.11 24
The library web site is easy to use 0.64 15 6.44 9
The Library web site provides useful information 0.52 16 6.33 15
Library staff provide accurate answers to my enquiries 0.51 17 6.52 3
Books and articles I have requested from other libraries and campuses are delivered promptly 0.50 18 6.26 18
Library staff are readily available to assist me 0.49 19 6.50 5
When I am away from campus I can access the electronic Library resources and services I need 0.48 20 6.45 7
Face-to-face enquiry services meet my needs 0.44 21 6.32 16
Library staff are approachable and helpful 0.43 22 6.51 4
I am informed about Library services 0.41 23 5.83 28
Library staff treat me fairly and without discrimination 0.39 24 6.55 1
Library signage is clear 0.36 25 5.94 25
Library classes and online tutorials help me with my learning and research needs 0.35 26 5.91 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.34 27 5.92 26
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.32 28 6.21 22
Mean Gap Scores — How often do you come into the library? - Daily
© Insync Surveys - 225-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Daily
1066 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
6512,18
21,22
20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
6413,14
25 2324,28
27 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 15 6 26 7,2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
6211,17
16 8 62 10 Face-to-face enquiry services meet my needs
61 5 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
599,4,
359 13 I can find a quiet place in the Library to study when I need to
58 1 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
Imp
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© Insync Surveys
- 226-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - 2–4 days a week
4737 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.51
Library staff treat me fairly and
without discrimination6.28
A computer is available when I
need one4.30
A computer is available when I
need one1.97
Library staff are approachable and
helpful6.50
Library staff are approachable and
helpful6.09
I can get wireless access in the
Library when I need to4.97
The items I’m looking for on the
library shelves are usually there1.29
When I am away from campus I
can access the electronic Library
resources and services I need
6.50Library staff provide accurate
answers to my enquiries6.04
The items I’m looking for on the
library shelves are usually there5.01
I can get wireless access in the
Library when I need to1.18
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.49Library staff are readily available
to assist me5.92
I am informed about Library
services5.18
I can find a quiet place in the
Library to study when I need to1.17
Library staff treat me fairly and
without discrimination6.47
When I am away from campus I
can access the electronic Library
resources and services I need
5.91The Library anticipates my
learning and research needs5.21
The Library is a good place to
study0.87
Library staff are readily available
to assist me6.47
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.88I can find a quiet place in the
Library to study when I need to5.24
I can find a place in the Library to
work in a group when I need to0.86
The library web site is easy to use 6.42Face-to-face enquiry services
meet my needs5.85
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.25 The library web site is easy to use 0.86
I can find a quiet place in the
Library to study when I need to6.42
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.70
Library classes and online tutorials
help me with my learning and
research needs
5.32
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.85
Printing and photocopying
facilities in the Library meet my
needs
6.39The Library web site provides
useful information5.67
I can find a place in the Library to
work in a group when I need to5.39
I can find library resources easily
from vUWS sites0.85
The Library is a good place to
study6.38
Printing and photocopying
facilities in the Library meet my
needs
5.66 Opening hours meet my needs 5.47Course specific library resources
meet my learning needs0.81
Factors rated top 10 in importance
© Insync Surveys- 227-
University of Western Sydney Library Survey Results, October 2009
4737 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.51 1 6.04 3
Library staff are approachable and helpful 6.50 2 6.09 2
When I am away from campus I can access the electronic Library resources and services I need 6.50 3 5.91 5
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.49 4 5.64 11
Library staff treat me fairly and without discrimination 6.47 5 6.28 1
Library staff are readily available to assist me 6.47 6 5.92 4
The library web site is easy to use 6.42 7 5.57 12
I can find a quiet place in the Library to study when I need to 6.42 8 5.24 23
Printing and photocopying facilities in the Library meet my needs 6.39 9 5.66 10
The Library is a good place to study 6.38 10 5.52 15
Course specific library resources meet my learning needs 6.36 11 5.55 14
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.35 12 5.55 13
I can find library resources easily from vUWS sites 6.33 13 5.48 17
The items I’m looking for on the library shelves are usually there 6.30 14 5.01 26
Face-to-face enquiry services meet my needs 6.28 15 5.85 7
The Library web site provides useful information 6.27 16 5.67 9
A computer is available when I need one 6.27 17 4.30 28
Opening hours meet my needs 6.27 18 5.47 19
I can find a place in the Library to work in a group when I need to 6.25 19 5.39 20
Books and articles I have requested from other libraries and campuses are delivered promptly 6.19 20 5.70 8
I can get wireless access in the Library when I need to 6.16 21 4.97 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.12 22 5.88 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.04 23 5.25 22
The Library anticipates my learning and research needs 5.88 24 5.21 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.80 25 5.49 16
Library signage is clear 5.77 26 5.47 18
I am informed about Library services 5.58 27 5.18 25
Library classes and online tutorials help me with my learning and research needs 5.57 28 5.32 21
Mean Importance Scores — How often do you come into the library? - 2–4 days a week
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University of Western Sydney Library Survey Results, October 2009
4737 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.28 1 6.47 5
Library staff are approachable and helpful 6.09 2 6.50 2
Library staff provide accurate answers to my enquiries 6.04 3 6.51 1
Library staff are readily available to assist me 5.92 4 6.47 6
When I am away from campus I can access the electronic Library resources and services I need 5.91 5 6.50 3
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.88 6 6.12 22
Face-to-face enquiry services meet my needs 5.85 7 6.28 15
Books and articles I have requested from other libraries and campuses are delivered promptly 5.70 8 6.19 20
The Library web site provides useful information 5.67 9 6.27 16
Printing and photocopying facilities in the Library meet my needs 5.66 10 6.39 9
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.64 11 6.49 4
The library web site is easy to use 5.57 12 6.42 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.55 13 6.35 12
Course specific library resources meet my learning needs 5.55 14 6.36 11
The Library is a good place to study 5.52 15 6.38 10
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.49 16 5.80 25
I can find library resources easily from vUWS sites 5.48 17 6.33 13
Library signage is clear 5.47 18 5.77 26
Opening hours meet my needs 5.47 19 6.27 18
I can find a place in the Library to work in a group when I need to 5.39 20 6.25 19
Library classes and online tutorials help me with my learning and research needs 5.32 21 5.57 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.25 22 6.04 23
I can find a quiet place in the Library to study when I need to 5.24 23 6.42 8
The Library anticipates my learning and research needs 5.21 24 5.88 24
I am informed about Library services 5.18 25 5.58 27
The items I’m looking for on the library shelves are usually there 5.01 26 6.30 14
I can get wireless access in the Library when I need to 4.97 27 6.16 21
A computer is available when I need one 4.30 28 6.27 17
Mean Performance Score — How often do you come into the library? - 2–4 days a week
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University of Western Sydney Library Survey Results, October 2009
4737 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.97 1 6.27 17
The items I’m looking for on the library shelves are usually there 1.29 2 6.30 14
I can get wireless access in the Library when I need to 1.18 3 6.16 21
I can find a quiet place in the Library to study when I need to 1.17 4 6.42 8
The Library is a good place to study 0.87 5 6.38 10
I can find a place in the Library to work in a group when I need to 0.86 6 6.25 19
The library web site is easy to use 0.86 7 6.42 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.85 8 6.49 4
I can find library resources easily from vUWS sites 0.85 9 6.33 13
Course specific library resources meet my learning needs 0.81 10 6.36 11
Opening hours meet my needs 0.80 11 6.27 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.79 12 6.35 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.78 13 6.04 23
Printing and photocopying facilities in the Library meet my needs 0.73 14 6.39 9
The Library anticipates my learning and research needs 0.67 15 5.88 24
The Library web site provides useful information 0.60 16 6.27 16
When I am away from campus I can access the electronic Library resources and services I need 0.59 17 6.50 3
Library staff are readily available to assist me 0.55 18 6.47 6
Books and articles I have requested from other libraries and campuses are delivered promptly 0.50 19 6.19 20
Library staff provide accurate answers to my enquiries 0.47 20 6.51 1
Face-to-face enquiry services meet my needs 0.43 21 6.28 15
Library staff are approachable and helpful 0.41 22 6.50 2
I am informed about Library services 0.40 23 5.58 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.31 24 5.80 25
Library signage is clear 0.29 25 5.77 26
Library classes and online tutorials help me with my learning and research needs 0.26 26 5.57 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.24 27 6.12 22
Library staff treat me fairly and without discrimination 0.20 28 6.47 5
Mean Gap Scores — How often do you come into the library? - 2–4 days a week
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - 2–4 days a week
4737 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2422,27
21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 1312,25
28 18 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 15 11 146,26
23 2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 17 7 62 10 Face-to-face enquiry services meet my needs
61 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 5 59 13 I can find a quiet place in the Library to study when I need to
58 9,3 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Fortnightly
864 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.52
Library staff treat me fairly and
without discrimination6.30
A computer is available when I
need one4.39
A computer is available when I
need one1.67
When I am away from campus I
can access the electronic Library
resources and services I need
6.47Library staff provide accurate
answers to my enquiries6.06
I can get wireless access in the
Library when I need to4.85
The items I’m looking for on the
library shelves are usually there1.21
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.47Library staff are approachable and
helpful6.03
I am informed about Library
services4.96
I can get wireless access in the
Library when I need to1.10
Library staff are approachable and
helpful6.46
When I am away from campus I
can access the electronic Library
resources and services I need
5.87The items I’m looking for on the
library shelves are usually there5.04 The library web site is easy to use 0.97
Library staff are readily available
to assist me6.44
Library staff are readily available
to assist me5.86
The Library anticipates my
learning and research needs5.04
I can find library resources easily
from vUWS sites0.91
Library staff treat me fairly and
without discrimination6.40
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.79
Library classes and online tutorials
help me with my learning and
research needs
5.13
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.89
The library web site is easy to use 6.39Face-to-face enquiry services
meet my needs5.77
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.23I can find a quiet place in the
Library to study when I need to0.88
I can find library resources easily
from vUWS sites6.29
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.67I can find a quiet place in the
Library to study when I need to5.24
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.79
Course specific library resources
meet my learning needs6.26
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.58 Library signage is clear 5.28Course specific library resources
meet my learning needs0.78
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.26The Library web site provides
useful information5.56
I can find a place in the Library to
work in a group when I need to5.33
The Library web site provides
useful information0.66
Factors rated top 10 in importance
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University of Western Sydney Library Survey Results, October 2009
864 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.52 1 6.06 2
When I am away from campus I can access the electronic Library resources and services I need 6.47 2 5.87 4
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.47 3 5.58 9
Library staff are approachable and helpful 6.46 4 6.03 3
Library staff are readily available to assist me 6.44 5 5.86 5
Library staff treat me fairly and without discrimination 6.40 6 6.30 1
The library web site is easy to use 6.39 7 5.42 17
I can find library resources easily from vUWS sites 6.29 8 5.39 18
Course specific library resources meet my learning needs 6.26 9 5.48 12
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.26 10 5.46 14
The items I’m looking for on the library shelves are usually there 6.25 11 5.04 25
The Library web site provides useful information 6.22 12 5.56 10
Face-to-face enquiry services meet my needs 6.21 13 5.77 7
Books and articles I have requested from other libraries and campuses are delivered promptly 6.19 14 5.67 8
Opening hours meet my needs 6.13 15 5.54 11
I can find a quiet place in the Library to study when I need to 6.12 16 5.24 21
A computer is available when I need one 6.06 17 4.39 28
Printing and photocopying facilities in the Library meet my needs 6.05 18 5.44 15
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.97 19 5.79 6
I can find a place in the Library to work in a group when I need to 5.96 20 5.33 19
I can get wireless access in the Library when I need to 5.96 21 4.85 27
The Library is a good place to study 5.94 22 5.42 16
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.82 23 5.23 22
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.70 24 5.47 13
The Library anticipates my learning and research needs 5.69 25 5.04 24
Library signage is clear 5.63 26 5.28 20
I am informed about Library services 5.42 27 4.96 26
Library classes and online tutorials help me with my learning and research needs 5.31 28 5.13 23
Mean Importance Scores — How often do you come into the library? - Fortnightly
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University of Western Sydney Library Survey Results, October 2009
864 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.30 1 6.40 6
Library staff provide accurate answers to my enquiries 6.06 2 6.52 1
Library staff are approachable and helpful 6.03 3 6.46 4
When I am away from campus I can access the electronic Library resources and services I need 5.87 4 6.47 2
Library staff are readily available to assist me 5.86 5 6.44 5
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.79 6 5.97 19
Face-to-face enquiry services meet my needs 5.77 7 6.21 13
Books and articles I have requested from other libraries and campuses are delivered promptly 5.67 8 6.19 14
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.58 9 6.47 3
The Library web site provides useful information 5.56 10 6.22 12
Opening hours meet my needs 5.54 11 6.13 15
Course specific library resources meet my learning needs 5.48 12 6.26 9
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.47 13 5.70 24
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.46 14 6.26 10
Printing and photocopying facilities in the Library meet my needs 5.44 15 6.05 18
The Library is a good place to study 5.42 16 5.94 22
The library web site is easy to use 5.42 17 6.39 7
I can find library resources easily from vUWS sites 5.39 18 6.29 8
I can find a place in the Library to work in a group when I need to 5.33 19 5.96 20
Library signage is clear 5.28 20 5.63 26
I can find a quiet place in the Library to study when I need to 5.24 21 6.12 16
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.23 22 5.82 23
Library classes and online tutorials help me with my learning and research needs 5.13 23 5.31 28
The Library anticipates my learning and research needs 5.04 24 5.69 25
The items I’m looking for on the library shelves are usually there 5.04 25 6.25 11
I am informed about Library services 4.96 26 5.42 27
I can get wireless access in the Library when I need to 4.85 27 5.96 21
A computer is available when I need one 4.39 28 6.06 17
Mean Performance Score — How often do you come into the library? - Fortnightly
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University of Western Sydney Library Survey Results, October 2009
864 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.67 1 6.06 17
The items I’m looking for on the library shelves are usually there 1.21 2 6.25 11
I can get wireless access in the Library when I need to 1.10 3 5.96 21
The library web site is easy to use 0.97 4 6.39 7
I can find library resources easily from vUWS sites 0.91 5 6.29 8
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.89 6 6.47 3
I can find a quiet place in the Library to study when I need to 0.88 7 6.12 16
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.79 8 6.26 10
Course specific library resources meet my learning needs 0.78 9 6.26 9
The Library web site provides useful information 0.66 10 6.22 12
The Library anticipates my learning and research needs 0.65 11 5.69 25
I can find a place in the Library to work in a group when I need to 0.64 12 5.96 20
Printing and photocopying facilities in the Library meet my needs 0.61 13 6.05 18
When I am away from campus I can access the electronic Library resources and services I need 0.60 14 6.47 2
Opening hours meet my needs 0.59 15 6.13 15
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.59 16 5.82 23
Library staff are readily available to assist me 0.58 17 6.44 5
The Library is a good place to study 0.53 18 5.94 22
Books and articles I have requested from other libraries and campuses are delivered promptly 0.52 19 6.19 14
Library staff provide accurate answers to my enquiries 0.46 20 6.52 1
I am informed about Library services 0.46 21 5.42 27
Face-to-face enquiry services meet my needs 0.44 22 6.21 13
Library staff are approachable and helpful 0.44 23 6.46 4
Library signage is clear 0.34 24 5.63 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.23 25 5.70 24
Library classes and online tutorials help me with my learning and research needs 0.19 26 5.31 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.18 27 5.97 19
Library staff treat me fairly and without discrimination 0.10 28 6.40 6
Mean Gap Scores — How often do you come into the library? - Fortnightly
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Fortnightly
864 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 24 27 20 21 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 2623,25
63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 2 7 10 62 Median 10 Face-to-face enquiry services meet my needs
61 15 13 18 6 61 11 The items I’m looking for on the library shelves are usually there
60 17 14 8 60 12 The Library is a good place to study
59 12 59 13 I can find a quiet place in the Library to study when I need to
58 16 58 14 I can find a place in the Library to work in a group when I need to
57 5 9 57 15 A computer is available when I need one
56 3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 1 54 18 Printing and photocopying facilities in the Library meet my needs
53 4 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Monthly
322 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.56Library staff treat me fairly and
without discrimination6.34
A computer is available when I
need one4.60
A computer is available when I
need one1.42
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.49Library staff are approachable and
helpful6.10
The Library anticipates my
learning and research needs4.99
The items I’m looking for on the
library shelves are usually there1.20
Library staff are approachable and
helpful6.43
Library staff provide accurate
answers to my enquiries6.09
I can get wireless access in the
Library when I need to5.01 The library web site is easy to use 1.09
Library staff provide accurate
answers to my enquiries6.41
Library staff are readily available
to assist me6.00
I can find a quiet place in the
Library to study when I need to5.05
I can get wireless access in the
Library when I need to0.97
Library staff treat me fairly and
without discrimination6.40
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.91The items I’m looking for on the
library shelves are usually there5.09
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.89
The library web site is easy to use 6.40
When I am away from campus I
can access the electronic Library
resources and services I need
5.86I am informed about Library
services5.13
I can find a quiet place in the
Library to study when I need to0.85
Library staff are readily available
to assist me6.39
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.83The Library is a good place to
study5.14
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.81
Books and articles I have
requested from other libraries and
campuses are delivered promptly
6.36Face-to-face enquiry services
meet my needs5.76
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.16Course specific library resources
meet my learning needs0.79
The Library web site provides
useful information6.31
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.60
Library classes and online tutorials
help me with my learning and
research needs
5.23I can find library resources easily
from vUWS sites0.78
The items I’m looking for on the
library shelves are usually there6.29 Opening hours meet my needs 5.58
I can find a place in the Library to
work in a group when I need to5.24
The Library web site provides
useful information0.76
Factors rated top 10 in importance
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University of Western Sydney Library Survey Results, October 2009
322 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.56 1 5.86 6
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.49 2 5.60 9
Library staff are approachable and helpful 6.43 3 6.10 2
Library staff provide accurate answers to my enquiries 6.41 4 6.09 3
Library staff treat me fairly and without discrimination 6.40 5 6.34 1
The library web site is easy to use 6.40 6 5.30 18
Library staff are readily available to assist me 6.39 7 6.00 4
Books and articles I have requested from other libraries and campuses are delivered promptly 6.36 8 5.83 7
The Library web site provides useful information 6.31 9 5.55 11
The items I’m looking for on the library shelves are usually there 6.29 10 5.09 24
I can find library resources easily from vUWS sites 6.27 11 5.49 13
Course specific library resources meet my learning needs 6.26 12 5.47 14
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.22 13 5.42 16
Face-to-face enquiry services meet my needs 6.20 14 5.76 8
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.09 15 5.91 5
Opening hours meet my needs 6.05 16 5.58 10
Printing and photocopying facilities in the Library meet my needs 6.02 17 5.45 15
A computer is available when I need one 6.02 18 4.60 28
I can get wireless access in the Library when I need to 5.98 19 5.01 26
I can find a quiet place in the Library to study when I need to 5.91 20 5.05 25
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.85 21 5.16 21
The Library is a good place to study 5.79 22 5.14 22
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.74 23 5.54 12
I can find a place in the Library to work in a group when I need to 5.69 24 5.24 19
Library signage is clear 5.66 25 5.35 17
The Library anticipates my learning and research needs 5.58 26 4.99 27
I am informed about Library services 5.47 27 5.13 23
Library classes and online tutorials help me with my learning and research needs 5.34 28 5.23 20
Mean Importance Scores — How often do you come into the library? - Monthly
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University of Western Sydney Library Survey Results, October 2009
322 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.34 1 6.40 5
Library staff are approachable and helpful 6.10 2 6.43 3
Library staff provide accurate answers to my enquiries 6.09 3 6.41 4
Library staff are readily available to assist me 6.00 4 6.39 7
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.91 5 6.09 15
When I am away from campus I can access the electronic Library resources and services I need 5.86 6 6.56 1
Books and articles I have requested from other libraries and campuses are delivered promptly 5.83 7 6.36 8
Face-to-face enquiry services meet my needs 5.76 8 6.20 14
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.60 9 6.49 2
Opening hours meet my needs 5.58 10 6.05 16
The Library web site provides useful information 5.55 11 6.31 9
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.54 12 5.74 23
I can find library resources easily from vUWS sites 5.49 13 6.27 11
Course specific library resources meet my learning needs 5.47 14 6.26 12
Printing and photocopying facilities in the Library meet my needs 5.45 15 6.02 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.42 16 6.22 13
Library signage is clear 5.35 17 5.66 25
The library web site is easy to use 5.30 18 6.40 6
I can find a place in the Library to work in a group when I need to 5.24 19 5.69 24
Library classes and online tutorials help me with my learning and research needs 5.23 20 5.34 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.16 21 5.85 21
The Library is a good place to study 5.14 22 5.79 22
I am informed about Library services 5.13 23 5.47 27
The items I’m looking for on the library shelves are usually there 5.09 24 6.29 10
I can find a quiet place in the Library to study when I need to 5.05 25 5.91 20
I can get wireless access in the Library when I need to 5.01 26 5.98 19
The Library anticipates my learning and research needs 4.99 27 5.58 26
A computer is available when I need one 4.60 28 6.02 18
Mean Performance Score — How often do you come into the library? - Monthly
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University of Western Sydney Library Survey Results, October 2009
322 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.42 1 6.02 18
The items I’m looking for on the library shelves are usually there 1.20 2 6.29 10
The library web site is easy to use 1.09 3 6.40 6
I can get wireless access in the Library when I need to 0.97 4 5.98 19
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.89 5 6.49 2
I can find a quiet place in the Library to study when I need to 0.85 6 5.91 20
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.81 7 6.22 13
Course specific library resources meet my learning needs 0.79 8 6.26 12
I can find library resources easily from vUWS sites 0.78 9 6.27 11
The Library web site provides useful information 0.76 10 6.31 9
When I am away from campus I can access the electronic Library resources and services I need 0.70 11 6.56 1
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.69 12 5.85 21
The Library is a good place to study 0.66 13 5.79 22
The Library anticipates my learning and research needs 0.59 14 5.58 26
Printing and photocopying facilities in the Library meet my needs 0.57 15 6.02 17
Books and articles I have requested from other libraries and campuses are delivered promptly 0.53 16 6.36 8
Opening hours meet my needs 0.47 17 6.05 16
I can find a place in the Library to work in a group when I need to 0.45 18 5.69 24
Face-to-face enquiry services meet my needs 0.44 19 6.20 14
Library staff are readily available to assist me 0.38 20 6.39 7
Library staff are approachable and helpful 0.34 21 6.43 3
I am informed about Library services 0.33 22 5.47 27
Library staff provide accurate answers to my enquiries 0.32 23 6.41 4
Library signage is clear 0.31 24 5.66 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.20 25 5.74 23
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.18 26 6.09 15
Library classes and online tutorials help me with my learning and research needs 0.12 27 5.34 28
Library staff treat me fairly and without discrimination 0.06 28 6.40 5
Mean Gap Scores — How often do you come into the library? - Monthly
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Monthly
322 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 27 66 6 Opening hours meet my needs
65 24 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 7 2220,21
19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 1125,26
2 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 23 10 62 Median 10 Face-to-face enquiry services meet my needs
61 6 8 61 11 The items I’m looking for on the library shelves are usually there
60 15 17 18 60 12 The Library is a good place to study
59 13 59 13 I can find a quiet place in the Library to study when I need to
58 12 16 58 14 I can find a place in the Library to work in a group when I need to
57 14 3 9 57 15 A computer is available when I need one
56 5 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 4 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
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Me
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10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Rarely (ie. A few times a year)
257 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.64Library staff treat me fairly and
without discrimination6.29
A computer is available when I
need one4.52
A computer is available when I
need one1.37
When I am away from campus I
can access the electronic Library
resources and services I need
6.61Library staff provide accurate
answers to my enquiries6.15
I can find a quiet place in the
Library to study when I need to4.88 The library web site is easy to use 1.18
The library web site is easy to use 6.55Library staff are approachable and
helpful6.08
The Library is a good place to
study4.90
The items I’m looking for on the
library shelves are usually there0.98
Library staff are readily available
to assist me6.41
Library staff are readily available
to assist me6.04
I am informed about Library
services4.91
I can get wireless access in the
Library when I need to0.94
Library staff provide accurate
answers to my enquiries6.40
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.97I can get wireless access in the
Library when I need to4.91
Course specific library resources
meet my learning needs0.89
Library staff are approachable and
helpful6.34
Face-to-face enquiry services
meet my needs5.89
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.01I can find library resources easily
from vUWS sites0.85
Course specific library resources
meet my learning needs6.31
When I am away from campus I
can access the electronic Library
resources and services I need
5.88The items I’m looking for on the
library shelves are usually there5.11
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.83
I can find library resources easily
from vUWS sites6.30
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.81The Library anticipates my
learning and research needs5.12
I can find a quiet place in the
Library to study when I need to0.82
Library staff treat me fairly and
without discrimination6.28
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.81 Library signage is clear 5.13The Library web site provides
useful information0.77
The Library web site provides
useful information6.24
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.66I can find a place in the Library to
work in a group when I need to5.16
When I am away from campus I
can access the electronic Library
resources and services I need
0.74
Factors rated top 10 in importance
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University of Western Sydney Library Survey Results, October 2009
257 Responses
Importance Performance
Mean Rank Mean Rank
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.64 1 5.81 8
When I am away from campus I can access the electronic Library resources and services I need 6.61 2 5.88 7
The library web site is easy to use 6.55 3 5.37 17
Library staff are readily available to assist me 6.41 4 6.04 4
Library staff provide accurate answers to my enquiries 6.40 5 6.15 2
Library staff are approachable and helpful 6.34 6 6.08 3
Course specific library resources meet my learning needs 6.31 7 5.42 16
I can find library resources easily from vUWS sites 6.30 8 5.45 14
Library staff treat me fairly and without discrimination 6.28 9 6.29 1
The Library web site provides useful information 6.24 10 5.48 12
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.19 11 5.47 13
The items I’m looking for on the library shelves are usually there 6.09 12 5.11 22
Books and articles I have requested from other libraries and campuses are delivered promptly 6.04 13 5.81 9
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 6.02 14 5.66 10
Face-to-face enquiry services meet my needs 5.99 15 5.89 6
Printing and photocopying facilities in the Library meet my needs 5.94 16 5.44 15
A computer is available when I need one 5.89 17 4.52 28
I can get wireless access in the Library when I need to 5.85 18 4.91 24
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.84 19 5.97 5
I can find a quiet place in the Library to study when I need to 5.70 20 4.88 27
Opening hours meet my needs 5.69 21 5.66 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.63 22 5.01 23
I can find a place in the Library to work in a group when I need to 5.61 23 5.16 19
The Library anticipates my learning and research needs 5.58 24 5.12 21
Library signage is clear 5.46 25 5.13 20
The Library is a good place to study 5.38 26 4.90 26
I am informed about Library services 5.28 27 4.91 25
Library classes and online tutorials help me with my learning and research needs 5.22 28 5.23 18
Mean Importance Scores — How often do you come into the library? - Rarely (ie. A few times a year)
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University of Western Sydney Library Survey Results, October 2009
257 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.29 1 6.28 9
Library staff provide accurate answers to my enquiries 6.15 2 6.40 5
Library staff are approachable and helpful 6.08 3 6.34 6
Library staff are readily available to assist me 6.04 4 6.41 4
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.97 5 5.84 19
Face-to-face enquiry services meet my needs 5.89 6 5.99 15
When I am away from campus I can access the electronic Library resources and services I need 5.88 7 6.61 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.81 8 6.64 1
Books and articles I have requested from other libraries and campuses are delivered promptly 5.81 9 6.04 13
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.66 10 6.02 14
Opening hours meet my needs 5.66 11 5.69 21
The Library web site provides useful information 5.48 12 6.24 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.47 13 6.19 11
I can find library resources easily from vUWS sites 5.45 14 6.30 8
Printing and photocopying facilities in the Library meet my needs 5.44 15 5.94 16
Course specific library resources meet my learning needs 5.42 16 6.31 7
The library web site is easy to use 5.37 17 6.55 3
Library classes and online tutorials help me with my learning and research needs 5.23 18 5.22 28
I can find a place in the Library to work in a group when I need to 5.16 19 5.61 23
Library signage is clear 5.13 20 5.46 25
The Library anticipates my learning and research needs 5.12 21 5.58 24
The items I’m looking for on the library shelves are usually there 5.11 22 6.09 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.01 23 5.63 22
I can get wireless access in the Library when I need to 4.91 24 5.85 18
I am informed about Library services 4.91 25 5.28 27
The Library is a good place to study 4.90 26 5.38 26
I can find a quiet place in the Library to study when I need to 4.88 27 5.70 20
A computer is available when I need one 4.52 28 5.89 17
Mean Performance Score — How often do you come into the library? - Rarely (ie. A few times a year)
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University of Western Sydney Library Survey Results, October 2009
257 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.37 1 5.89 17
The library web site is easy to use 1.18 2 6.55 3
The items I’m looking for on the library shelves are usually there 0.98 3 6.09 12
I can get wireless access in the Library when I need to 0.94 4 5.85 18
Course specific library resources meet my learning needs 0.89 5 6.31 7
I can find library resources easily from vUWS sites 0.85 6 6.30 8
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.83 7 6.64 1
I can find a quiet place in the Library to study when I need to 0.82 8 5.70 20
The Library web site provides useful information 0.77 9 6.24 10
When I am away from campus I can access the electronic Library resources and services I need 0.74 10 6.61 2
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.72 11 6.19 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.62 12 5.63 22
Printing and photocopying facilities in the Library meet my needs 0.50 13 5.94 16
The Library is a good place to study 0.49 14 5.38 26
The Library anticipates my learning and research needs 0.46 15 5.58 24
I can find a place in the Library to work in a group when I need to 0.45 16 5.61 23
I am informed about Library services 0.38 17 5.28 27
Library staff are readily available to assist me 0.37 18 6.41 4
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.35 19 6.02 14
Library signage is clear 0.33 20 5.46 25
Library staff are approachable and helpful 0.27 21 6.34 6
Library staff provide accurate answers to my enquiries 0.25 22 6.40 5
Books and articles I have requested from other libraries and campuses are delivered promptly 0.23 23 6.04 13
Face-to-face enquiry services meet my needs 0.10 24 5.99 15
Opening hours meet my needs 0.03 25 5.69 21
Library classes and online tutorials help me with my learning and research needs -0.01 26 5.22 28
Library staff treat me fairly and without discrimination -0.01 27 6.28 9
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.13 28 5.84 19
Mean Gap Scores — How often do you come into the library? - Rarely (ie. A few times a year)
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Rarely (ie. A few times a year)
257 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 24 27 66 6 Opening hours meet my needs
65 28 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 22 21 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 25 26 20 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
622,23
62 10 Face-to-face enquiry services meet my needs
61 11 61 11 The items I’m looking for on the library shelves are usually there
60 9 7 10 60 Median 12 The Library is a good place to study
59 15 17 18 59 13 I can find a quiet place in the Library to study when I need to
58 8 58 14 I can find a place in the Library to work in a group when I need to
57 13 6 57 15 A computer is available when I need one
56 16 5 14 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 3 55 17 I can get wireless access in the Library when I need to
54 12 54 18 Printing and photocopying facilities in the Library meet my needs
53 1 53 19 Library staff treat me fairly and without discrimination
52 4 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you come into the library? - Never
46 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.72Library staff are readily available
to assist me6.14
I can get wireless access in the
Library when I need to1.00
I can find a quiet place in the
Library to study when I need to1.50
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.65
When I am away from campus I
can access the electronic Library
resources and services I need
6.12I can find a quiet place in the
Library to study when I need to2.00
The Library is a good place to
study1.33
The library web site is easy to use 6.59Library staff provide accurate
answers to my enquiries5.96
A computer is available when I
need one2.50
A computer is available when I
need one1.25
Course specific library resources
meet my learning needs6.52
Library staff are approachable and
helpful5.89
The Library is a good place to
study2.67 The library web site is easy to use 1.21
I can find library resources easily
from vUWS sites6.40
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.72
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
2.67
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
1.01
Library staff are approachable and
helpful6.32
Library staff treat me fairly and
without discrimination5.67
I can find a place in the Library to
work in a group when I need to3.25
I can find library resources easily
from vUWS sites1.00
Library staff provide accurate
answers to my enquiries6.30
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.64
Printing and photocopying
facilities in the Library meet my
needs
3.50Course specific library resources
meet my learning needs0.98
The Library web site provides
useful information6.20
The Library web site provides
useful information5.56
Face-to-face enquiry services
meet my needs4.75
The Library web site provides
useful information0.65
Library staff are readily available
to assist me6.09
Course specific library resources
meet my learning needs5.53
Books and articles I have
requested from other libraries and
campuses are delivered promptly
4.80
When I am away from campus I
can access the electronic Library
resources and services I need
0.60
Library staff treat me fairly and
without discrimination5.83
I can find library resources easily
from vUWS sites5.41
The Library anticipates my
learning and research needs4.80
I can find a place in the Library to
work in a group when I need to0.50
Factors rated top 10 in importance
© Insync Surveys- 247-
University of Western Sydney Library Survey Results, October 2009
46 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.72 1 6.12 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.65 2 5.64 7
The library web site is easy to use 6.59 3 5.38 11
Course specific library resources meet my learning needs 6.52 4 5.53 9
I can find library resources easily from vUWS sites 6.40 5 5.41 10
Library staff are approachable and helpful 6.32 6 5.89 4
Library staff provide accurate answers to my enquiries 6.30 7 5.96 3
The Library web site provides useful information 6.20 8 5.56 8
Library staff are readily available to assist me 6.09 9 6.14 1
Library staff treat me fairly and without discrimination 5.83 10 5.67 6
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.78 11 5.72 5
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.71 12 5.36 13
I am informed about Library services 5.53 13 5.04 15
Library signage is clear 5.27 14 5.36 12
Library classes and online tutorials help me with my learning and research needs 5.25 15 5.07 14
Books and articles I have requested from other libraries and campuses are delivered promptly 5.07 16 4.80 18
The Library anticipates my learning and research needs 4.97 17 4.80 18
The items I’m looking for on the library shelves are usually there 4.55 18 4.90 16
Opening hours meet my needs 4.38 19 4.80 18
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 4.15 20 4.85 17
The Library is a good place to study 4.00 21 2.67 24
A computer is available when I need one 3.75 22 2.50 26
I can find a place in the Library to work in a group when I need to 3.75 22 3.25 23
Printing and photocopying facilities in the Library meet my needs 3.75 22 3.50 22
I can find a quiet place in the Library to study when I need to 3.50 25 2.00 27
Face-to-face enquiry services meet my needs 3.33 26 4.75 21
Laptop facilities (e.g. desks, power) in the Library meet my needs 2.67 27 2.67 24
I can get wireless access in the Library when I need to 1.00 28 1.00 28
Mean Importance Scores — How often do you come into the library? - Never
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University of Western Sydney Library Survey Results, October 2009
46 Responses
Performance Importance
Mean Rank Mean Rank
Library staff are readily available to assist me 6.14 1 6.09 9
When I am away from campus I can access the electronic Library resources and services I need 6.12 2 6.72 1
Library staff provide accurate answers to my enquiries 5.96 3 6.30 7
Library staff are approachable and helpful 5.89 4 6.32 6
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.72 5 5.78 11
Library staff treat me fairly and without discrimination 5.67 6 5.83 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.64 7 6.65 2
The Library web site provides useful information 5.56 8 6.20 8
Course specific library resources meet my learning needs 5.53 9 6.52 4
I can find library resources easily from vUWS sites 5.41 10 6.40 5
The library web site is easy to use 5.38 11 6.59 3
Library signage is clear 5.36 12 5.27 14
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.36 13 5.71 12
Library classes and online tutorials help me with my learning and research needs 5.07 14 5.25 15
I am informed about Library services 5.04 15 5.53 13
The items I’m looking for on the library shelves are usually there 4.90 16 4.55 18
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 4.85 17 4.15 20
Opening hours meet my needs 4.80 18 4.38 19
The Library anticipates my learning and research needs 4.80 18 4.97 17
Books and articles I have requested from other libraries and campuses are delivered promptly 4.80 18 5.07 16
Face-to-face enquiry services meet my needs 4.75 21 3.33 26
Printing and photocopying facilities in the Library meet my needs 3.50 22 3.75 22
I can find a place in the Library to work in a group when I need to 3.25 23 3.75 22
Laptop facilities (e.g. desks, power) in the Library meet my needs 2.67 24 2.67 27
The Library is a good place to study 2.67 24 4.00 21
A computer is available when I need one 2.50 26 3.75 22
I can find a quiet place in the Library to study when I need to 2.00 27 3.50 25
I can get wireless access in the Library when I need to 1.00 28 1.00 28
Mean Performance Score — How often do you come into the library? - Never
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46 Responses
Gap Importance
Mean Rank Mean Rank
I can find a quiet place in the Library to study when I need to 1.50 1 3.50 25
The Library is a good place to study 1.33 2 4.00 21
A computer is available when I need one 1.25 3 3.75 22
The library web site is easy to use 1.21 4 6.59 3
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 1.01 5 6.65 2
I can find library resources easily from vUWS sites 1.00 6 6.40 5
Course specific library resources meet my learning needs 0.98 7 6.52 4
The Library web site provides useful information 0.65 8 6.20 8
When I am away from campus I can access the electronic Library resources and services I need 0.60 9 6.72 1
I can find a place in the Library to work in a group when I need to 0.50 10 3.75 22
I am informed about Library services 0.49 11 5.53 13
Library staff are approachable and helpful 0.42 12 6.32 6
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.36 13 5.71 12
Library staff provide accurate answers to my enquiries 0.35 14 6.30 7
Books and articles I have requested from other libraries and campuses are delivered promptly 0.27 15 5.07 16
Printing and photocopying facilities in the Library meet my needs 0.25 16 3.75 22
Library classes and online tutorials help me with my learning and research needs 0.18 17 5.25 15
The Library anticipates my learning and research needs 0.17 18 4.97 17
Library staff treat me fairly and without discrimination 0.17 19 5.83 10
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.06 20 5.78 11
I can get wireless access in the Library when I need to 0.00 21 1.00 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.00 21 2.67 27
Library staff are readily available to assist me -0.05 23 6.09 9
Library signage is clear -0.09 24 5.27 14
The items I’m looking for on the library shelves are usually there -0.35 25 4.55 18
Opening hours meet my needs -0.43 26 4.38 19
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.69 27 4.15 20
Face-to-face enquiry services meet my needs -1.42 28 3.33 26
Mean Gap Scores — How often do you come into the library? - Never
© Insync Surveys - 250-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you come into the library? - Never
46 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 24 27 67 5 The Library anticipates my learning and research needs
66 28 66 6 Opening hours meet my needs
65 25 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 26 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 20 21 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 2 62 10 Face-to-face enquiry services meet my needs
61 22 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 59 13 I can find a quiet place in the Library to study when I need to
589,19
58 14 I can find a place in the Library to work in a group when I need to
57 23 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 4 3 53 Median 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 7 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
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10
51 7 51 21 Library staff provide accurate answers to my enquiries
50 5 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 11 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 6 44 28 The library web site is easy to use
43 43
42 8 42
41 41
40 12 40
39 39
38 15 14 18 38
37 37
36 36
35 13 35
34 34
33 10 33
32 32
31 31
<3116,17
<31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
Imp
ort
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10
© Insync Surveys
- 251-
University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic
How often do you access the Library online?
Daily (1657 Responses) 2-4 days a week (4071 Responses) Fortnightly (1036 Responses)
When I am away from campus I can access
the electronic Library resources and services
I need
6.56When I am away from campus I can access
the electronic Library resources and services
I need
6.53Library staff provide accurate answers to my
enquiries6.48
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.56Library staff provide accurate answers to my
enquiries6.51 Library staff are approachable and helpful 6.47
Library staff provide accurate answers to my
enquiries6.56
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.51When I am away from campus I can access
the electronic Library resources and services
I need
6.43
Library staff are approachable and helpful 6.54 Library staff are approachable and helpful 6.49Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.43
Library staff are readily available to assist me 6.53Library staff treat me fairly and without
discrimination6.48
Library staff treat me fairly and without
discrimination6.42
Monthly (324 Responses)Rarely (i.e. a few times a year) (182
Responses)Never (18 Responses)
Library staff are approachable and helpful 6.32Library staff provide accurate answers to my
enquiries6.43 The Library is a good place to study 5.88
Library staff provide accurate answers to my
enquiries6.32 Library staff are approachable and helpful 6.38 Face-to-face enquiry services meet my needs 5.63
Library staff are readily available to assist me 6.31 Library staff are readily available to assist me 6.34The items I’m looking for on the library
shelves are usually there5.53
Library staff treat me fairly and without
discrimination6.27
Library staff treat me fairly and without
discrimination6.33
I can find a quiet place in the Library to
study when I need to5.44
Opening hours meet my needs 6.27I can get wireless access in the Library when
I need to6.30
Printing and photocopying facilities in the
Library meet my needs5.40
Unique Factors
© Insync Surveys - 252-
University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic
How often do you access the Library online?
Daily (1657 Responses) 2-4 days a week (4071 Responses) Fortnightly (1036 Responses)
Library staff treat me fairly and without
discrimination6.27
Library staff treat me fairly and without
discrimination6.26
Library staff treat me fairly and without
discrimination6.29
Library staff are approachable and helpful 6.16 Library staff are approachable and helpful 6.07 Library staff are approachable and helpful 6.09
Library staff provide accurate answers to my
enquiries6.13
Library staff provide accurate answers to my
enquiries6.03
Library staff provide accurate answers to my
enquiries6.07
Library staff are readily available to assist me 6.06When I am away from campus I can access
the electronic Library resources and services
I need
5.93 Library staff are readily available to assist me 5.90
When I am away from campus I can access
the electronic Library resources and services
I need
6.05 Library staff are readily available to assist me 5.92Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.84
Monthly (324 Responses)Rarely (i.e. a few times a year) (182
Responses)Never (18 Responses)
Library staff treat me fairly and without
discrimination6.37
Library staff treat me fairly and without
discrimination6.16
Library classes and online tutorials help me
with my learning and research needs5.60
Library staff are approachable and helpful 5.97Library staff provide accurate answers to my
enquiries5.88 Face-to-face enquiry services meet my needs 5.53
Library staff provide accurate answers to my
enquiries5.93 Library staff are approachable and helpful 5.87
I can get wireless access in the Library when
I need to5.33
Library staff are readily available to assist me 5.88Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.75
Library staff treat me fairly and without
discrimination5.27
Self Service (e.g. self check loans, returns,
requests, renewals, holds) meets my needs5.80 Face-to-face enquiry services meet my needs 5.69 Library staff are approachable and helpful 5.20
Unique Factors
© Insync Surveys - 253-
University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic
How often do you access the Library online?
Daily (1657 Responses) 2-4 days a week (4071 Responses) Fortnightly (1036 Responses)
A computer is available when I need one 1.67 A computer is available when I need one 1.90 A computer is available when I need one 1.94
The items I’m looking for on the library
shelves are usually there1.12
The items I’m looking for on the library
shelves are usually there1.27
The items I’m looking for on the library
shelves are usually there1.23
I can find a quiet place in the Library to
study when I need to1.04
I can get wireless access in the Library when
I need to1.18
I can get wireless access in the Library when
I need to1.07
I can get wireless access in the Library when
I need to1.04
I can find a quiet place in the Library to
study when I need to1.14
I can find a quiet place in the Library to
study when I need to0.99
Opening hours meet my needs 0.85 The library web site is easy to use 0.90 The library web site is easy to use 0.98
Monthly (324 Responses)Rarely (i.e. a few times a year) (182
Responses)Never (18 Responses)
A computer is available when I need one 1.95 A computer is available when I need one 1.82I can find a place in the Library to work in a
group when I need to1.52
The items I’m looking for on the library
shelves are usually there1.31
I can get wireless access in the Library when
I need to1.56
I can find a quiet place in the Library to
study when I need to1.10
I can get wireless access in the Library when
I need to1.20
I can find a quiet place in the Library to
study when I need to1.26 The Library is a good place to study 1.01
I can find a quiet place in the Library to
study when I need to0.99
The items I’m looking for on the library
shelves are usually there1.13 A computer is available when I need one 1.00
The library web site is easy to use 0.95I can find a place in the Library to work in a
group when I need to1.09
The items I’m looking for on the library
shelves are usually there0.60
Unique Factors
© Insync Surveys - 254-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Daily
1657 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.56Library staff treat me fairly and
without discrimination6.27
A computer is available when I
need one4.56
A computer is available when I
need one1.67
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.56Library staff are approachable and
helpful6.16
I can get wireless access in the
Library when I need to5.09
The items I’m looking for on the
library shelves are usually there1.12
Library staff provide accurate
answers to my enquiries6.56
Library staff provide accurate
answers to my enquiries6.13
The items I’m looking for on the
library shelves are usually there5.12
I can find a quiet place in the
Library to study when I need to1.04
Library staff are approachable and
helpful6.54
Library staff are readily available
to assist me6.06
I can find a quiet place in the
Library to study when I need to5.30
I can get wireless access in the
Library when I need to1.04
Library staff are readily available
to assist me6.53
When I am away from campus I
can access the electronic Library
resources and services I need
6.05
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.34 Opening hours meet my needs 0.85
Library staff treat me fairly and
without discrimination6.52
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.93 Opening hours meet my needs 5.38I can find a place in the Library to
work in a group when I need to0.78
The library web site is easy to use 6.49Face-to-face enquiry services
meet my needs5.93
The Library anticipates my
learning and research needs5.39
The Library is a good place to
study0.75
I can find library resources easily
from vUWS sites6.39
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.83I am informed about Library
services5.42
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.73
Course specific library resources
meet my learning needs6.39
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.81I can find a place in the Library to
work in a group when I need to5.45
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.73
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.38 The library web site is easy to use 5.81
Library classes and online tutorials
help me with my learning and
research needs
5.50
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.71
Factors rated top 10 in importance
© Insync Surveys- 255-
University of Western Sydney Library Survey Results, October 2009
1657 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.56 1 6.05 5
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.56 2 5.83 8
Library staff provide accurate answers to my enquiries 6.56 3 6.13 3
Library staff are approachable and helpful 6.54 4 6.16 2
Library staff are readily available to assist me 6.53 5 6.06 4
Library staff treat me fairly and without discrimination 6.52 6 6.27 1
The library web site is easy to use 6.49 7 5.81 10
I can find library resources easily from vUWS sites 6.39 8 5.71 12
Course specific library resources meet my learning needs 6.39 9 5.69 13
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.38 10 5.65 16
Printing and photocopying facilities in the Library meet my needs 6.35 11 5.67 14
The Library web site provides useful information 6.35 12 5.81 11
I can find a quiet place in the Library to study when I need to 6.34 13 5.30 25
The Library is a good place to study 6.32 14 5.57 18
Face-to-face enquiry services meet my needs 6.29 15 5.93 7
Books and articles I have requested from other libraries and campuses are delivered promptly 6.27 16 5.81 9
The items I’m looking for on the library shelves are usually there 6.24 17 5.12 26
I can find a place in the Library to work in a group when I need to 6.24 18 5.45 20
Opening hours meet my needs 6.23 19 5.38 23
A computer is available when I need one 6.23 20 4.56 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.19 21 5.93 6
I can get wireless access in the Library when I need to 6.13 22 5.09 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.06 23 5.34 24
The Library anticipates my learning and research needs 6.04 24 5.39 22
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.92 25 5.65 15
Library signage is clear 5.86 26 5.62 17
I am informed about Library services 5.80 27 5.42 21
Library classes and online tutorials help me with my learning and research needs 5.79 28 5.50 19
Mean Importance Scores — How often do you access the Library online? - Daily
© Insync Surveys - 256-
University of Western Sydney Library Survey Results, October 2009
1657 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.27 1 6.52 6
Library staff are approachable and helpful 6.16 2 6.54 4
Library staff provide accurate answers to my enquiries 6.13 3 6.56 3
Library staff are readily available to assist me 6.06 4 6.53 5
When I am away from campus I can access the electronic Library resources and services I need 6.05 5 6.56 1
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.93 6 6.19 21
Face-to-face enquiry services meet my needs 5.93 7 6.29 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.83 8 6.56 2
Books and articles I have requested from other libraries and campuses are delivered promptly 5.81 9 6.27 16
The library web site is easy to use 5.81 10 6.49 7
The Library web site provides useful information 5.81 11 6.35 12
I can find library resources easily from vUWS sites 5.71 12 6.39 8
Course specific library resources meet my learning needs 5.69 13 6.39 9
Printing and photocopying facilities in the Library meet my needs 5.67 14 6.35 11
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.65 15 5.92 25
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.65 16 6.38 10
Library signage is clear 5.62 17 5.86 26
The Library is a good place to study 5.57 18 6.32 14
Library classes and online tutorials help me with my learning and research needs 5.50 19 5.79 28
I can find a place in the Library to work in a group when I need to 5.45 20 6.24 18
I am informed about Library services 5.42 21 5.80 27
The Library anticipates my learning and research needs 5.39 22 6.04 24
Opening hours meet my needs 5.38 23 6.23 19
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.34 24 6.06 23
I can find a quiet place in the Library to study when I need to 5.30 25 6.34 13
The items I’m looking for on the library shelves are usually there 5.12 26 6.24 17
I can get wireless access in the Library when I need to 5.09 27 6.13 22
A computer is available when I need one 4.56 28 6.23 20
Mean Performance Score — How often do you access the Library online? - Daily
© Insync Surveys - 257-
University of Western Sydney Library Survey Results, October 2009
1657 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.67 1 6.23 20
The items I’m looking for on the library shelves are usually there 1.12 2 6.24 17
I can find a quiet place in the Library to study when I need to 1.04 3 6.34 13
I can get wireless access in the Library when I need to 1.04 4 6.13 22
Opening hours meet my needs 0.85 5 6.23 19
I can find a place in the Library to work in a group when I need to 0.78 6 6.24 18
The Library is a good place to study 0.75 7 6.32 14
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.73 8 6.38 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.73 9 6.56 2
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.71 10 6.06 23
Course specific library resources meet my learning needs 0.69 11 6.39 9
I can find library resources easily from vUWS sites 0.68 12 6.39 8
The library web site is easy to use 0.68 13 6.49 7
Printing and photocopying facilities in the Library meet my needs 0.68 14 6.35 11
The Library anticipates my learning and research needs 0.65 15 6.04 24
The Library web site provides useful information 0.54 16 6.35 12
When I am away from campus I can access the electronic Library resources and services I need 0.51 17 6.56 1
Library staff are readily available to assist me 0.47 18 6.53 5
Books and articles I have requested from other libraries and campuses are delivered promptly 0.46 19 6.27 16
Library staff provide accurate answers to my enquiries 0.43 20 6.56 3
I am informed about Library services 0.38 21 5.80 27
Library staff are approachable and helpful 0.38 22 6.54 4
Face-to-face enquiry services meet my needs 0.36 23 6.29 15
Library classes and online tutorials help me with my learning and research needs 0.29 24 5.79 28
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.27 25 5.92 25
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.26 26 6.19 21
Library staff treat me fairly and without discrimination 0.25 27 6.52 6
Library signage is clear 0.24 28 5.86 26
Mean Gap Scores — How often do you access the Library online? - Daily
© Insync Surveys - 258-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Daily
1657 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 24 27 21 66 6 Opening hours meet my needs
65 28 22 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 2325,26
64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 13 12 18 7,2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 11 6 14 8 62 10 Face-to-face enquiry services meet my needs
61 17 16 61 11 The items I’m looking for on the library shelves are usually there
60 5 60 12 The Library is a good place to study
59 9,3 59 13 I can find a quiet place in the Library to study when I need to
58 1 4 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 259-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - 2-4 days a week
4071 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.53Library staff treat me fairly and
without discrimination6.26
A computer is available when I
need one4.35
A computer is available when I
need one1.90
Library staff provide accurate
answers to my enquiries6.51
Library staff are approachable and
helpful6.07
I can get wireless access in the
Library when I need to4.99
The items I’m looking for on the
library shelves are usually there1.27
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.51Library staff provide accurate
answers to my enquiries6.03
The items I’m looking for on the
library shelves are usually there5.03
I can get wireless access in the
Library when I need to1.18
Library staff are approachable and
helpful6.49
When I am away from campus I
can access the electronic Library
resources and services I need
5.93I am informed about Library
services5.16
I can find a quiet place in the
Library to study when I need to1.14
Library staff treat me fairly and
without discrimination6.48
Library staff are readily available
to assist me5.92
The Library anticipates my
learning and research needs5.20 The library web site is easy to use 0.90
Library staff are readily available
to assist me6.47
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.88I can find a quiet place in the
Library to study when I need to5.24
I can find library resources easily
from vUWS sites0.87
The library web site is easy to use 6.45Face-to-face enquiry services
meet my needs5.83
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.25
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.87
I can find a quiet place in the
Library to study when I need to6.38
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.71
Library classes and online tutorials
help me with my learning and
research needs
5.31The Library is a good place to
study0.85
Course specific library resources
meet my learning needs6.37
The Library web site provides
useful information5.67
I can find a place in the Library to
work in a group when I need to5.39
Course specific library resources
meet my learning needs0.84
Printing and photocopying
facilities in the Library meet my
needs
6.36
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.64 Library signage is clear 5.43I can find a place in the Library to
work in a group when I need to0.83
Factors rated top 10 in importance
© Insync Surveys- 260-
University of Western Sydney Library Survey Results, October 2009
4071 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.53 1 5.93 4
Library staff provide accurate answers to my enquiries 6.51 2 6.03 3
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.51 3 5.64 10
Library staff are approachable and helpful 6.49 4 6.07 2
Library staff treat me fairly and without discrimination 6.48 5 6.26 1
Library staff are readily available to assist me 6.47 6 5.92 5
The library web site is easy to use 6.45 7 5.55 12
I can find a quiet place in the Library to study when I need to 6.38 8 5.24 23
Course specific library resources meet my learning needs 6.37 9 5.53 14
Printing and photocopying facilities in the Library meet my needs 6.36 10 5.64 11
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.36 11 5.54 13
I can find library resources easily from vUWS sites 6.35 12 5.48 17
The Library is a good place to study 6.33 13 5.48 18
The Library web site provides useful information 6.30 14 5.67 9
The items I’m looking for on the library shelves are usually there 6.30 15 5.03 26
Face-to-face enquiry services meet my needs 6.28 16 5.83 7
A computer is available when I need one 6.25 17 4.35 28
Opening hours meet my needs 6.24 18 5.48 16
Books and articles I have requested from other libraries and campuses are delivered promptly 6.22 19 5.71 8
I can find a place in the Library to work in a group when I need to 6.21 20 5.39 20
I can get wireless access in the Library when I need to 6.16 21 4.99 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.12 22 5.88 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.04 23 5.25 22
The Library anticipates my learning and research needs 5.88 24 5.20 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.81 25 5.50 15
Library signage is clear 5.75 26 5.43 19
I am informed about Library services 5.60 27 5.16 25
Library classes and online tutorials help me with my learning and research needs 5.57 28 5.31 21
Mean Importance Scores — How often do you access the Library online? - 2-4 days a week
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University of Western Sydney Library Survey Results, October 2009
4071 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.26 1 6.48 5
Library staff are approachable and helpful 6.07 2 6.49 4
Library staff provide accurate answers to my enquiries 6.03 3 6.51 2
When I am away from campus I can access the electronic Library resources and services I need 5.93 4 6.53 1
Library staff are readily available to assist me 5.92 5 6.47 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.88 6 6.12 22
Face-to-face enquiry services meet my needs 5.83 7 6.28 16
Books and articles I have requested from other libraries and campuses are delivered promptly 5.71 8 6.22 19
The Library web site provides useful information 5.67 9 6.30 14
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.64 10 6.51 3
Printing and photocopying facilities in the Library meet my needs 5.64 11 6.36 10
The library web site is easy to use 5.55 12 6.45 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.54 13 6.36 11
Course specific library resources meet my learning needs 5.53 14 6.37 9
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.50 15 5.81 25
Opening hours meet my needs 5.48 16 6.24 18
I can find library resources easily from vUWS sites 5.48 17 6.35 12
The Library is a good place to study 5.48 18 6.33 13
Library signage is clear 5.43 19 5.75 26
I can find a place in the Library to work in a group when I need to 5.39 20 6.21 20
Library classes and online tutorials help me with my learning and research needs 5.31 21 5.57 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.25 22 6.04 23
I can find a quiet place in the Library to study when I need to 5.24 23 6.38 8
The Library anticipates my learning and research needs 5.20 24 5.88 24
I am informed about Library services 5.16 25 5.60 27
The items I’m looking for on the library shelves are usually there 5.03 26 6.30 15
I can get wireless access in the Library when I need to 4.99 27 6.16 21
A computer is available when I need one 4.35 28 6.25 17
Mean Performance Score — How often do you access the Library online? - 2-4 days a week
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University of Western Sydney Library Survey Results, October 2009
4071 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.90 1 6.25 17
The items I’m looking for on the library shelves are usually there 1.27 2 6.30 15
I can get wireless access in the Library when I need to 1.18 3 6.16 21
I can find a quiet place in the Library to study when I need to 1.14 4 6.38 8
The library web site is easy to use 0.90 5 6.45 7
I can find library resources easily from vUWS sites 0.87 6 6.35 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.87 7 6.51 3
The Library is a good place to study 0.85 8 6.33 13
Course specific library resources meet my learning needs 0.84 9 6.37 9
I can find a place in the Library to work in a group when I need to 0.83 10 6.21 20
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.82 11 6.36 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.79 12 6.04 23
Opening hours meet my needs 0.75 13 6.24 18
Printing and photocopying facilities in the Library meet my needs 0.72 14 6.36 10
The Library anticipates my learning and research needs 0.67 15 5.88 24
The Library web site provides useful information 0.63 16 6.30 14
When I am away from campus I can access the electronic Library resources and services I need 0.60 17 6.53 1
Library staff are readily available to assist me 0.55 18 6.47 6
Books and articles I have requested from other libraries and campuses are delivered promptly 0.50 19 6.22 19
Library staff provide accurate answers to my enquiries 0.49 20 6.51 2
Face-to-face enquiry services meet my needs 0.44 21 6.28 16
I am informed about Library services 0.44 22 5.60 27
Library staff are approachable and helpful 0.43 23 6.49 4
Library signage is clear 0.33 24 5.75 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.31 25 5.81 25
Library classes and online tutorials help me with my learning and research needs 0.27 26 5.57 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.24 27 6.12 22
Library staff treat me fairly and without discrimination 0.22 28 6.48 5
Mean Gap Scores — How often do you access the Library online? - 2-4 days a week
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - 2-4 days a week
4071 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2422,27
21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 1323,
25,26
18,28
64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 12 2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 17 14 6 7 62 10 Face-to-face enquiry services meet my needs
61 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 5 59 13 I can find a quiet place in the Library to study when I need to
58 3 9 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Fortnightly
1036 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.48
Library staff treat me fairly and
without discrimination6.29
A computer is available when I
need one4.23
A computer is available when I
need one1.94
Library staff are approachable and
helpful6.47
Library staff are approachable and
helpful6.09
I can get wireless access in the
Library when I need to4.97
The items I’m looking for on the
library shelves are usually there1.23
When I am away from campus I
can access the electronic Library
resources and services I need
6.43Library staff provide accurate
answers to my enquiries6.07
I am informed about Library
services5.00
I can get wireless access in the
Library when I need to1.07
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.43Library staff are readily available
to assist me5.90
The items I’m looking for on the
library shelves are usually there5.06
I can find a quiet place in the
Library to study when I need to0.99
Library staff treat me fairly and
without discrimination6.42
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.84The Library anticipates my
learning and research needs5.10 The library web site is easy to use 0.98
Library staff are readily available
to assist me6.42
Face-to-face enquiry services
meet my needs5.82
Library classes and online tutorials
help me with my learning and
research needs
5.21
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.86
The library web site is easy to use 6.38
When I am away from campus I
can access the electronic Library
resources and services I need
5.82
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.26I can find library resources easily
from vUWS sites0.86
I can find a quiet place in the
Library to study when I need to6.31
Printing and photocopying
facilities in the Library meet my
needs
5.63I can find a quiet place in the
Library to study when I need to5.32
Course specific library resources
meet my learning needs0.80
Course specific library resources
meet my learning needs6.30
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.61 Library signage is clear 5.34I can find a place in the Library to
work in a group when I need to0.74
The items I’m looking for on the
library shelves are usually there6.30
The Library web site provides
useful information5.57 The library web site is easy to use 5.40
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.74
Factors rated top 10 in importance
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University of Western Sydney Library Survey Results, October 2009
1036 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.48 1 6.07 3
Library staff are approachable and helpful 6.47 2 6.09 2
When I am away from campus I can access the electronic Library resources and services I need 6.43 3 5.82 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.43 4 5.57 11
Library staff treat me fairly and without discrimination 6.42 5 6.29 1
Library staff are readily available to assist me 6.42 6 5.90 4
The library web site is easy to use 6.38 7 5.40 19
I can find a quiet place in the Library to study when I need to 6.31 8 5.32 21
Course specific library resources meet my learning needs 6.30 9 5.50 15
The items I’m looking for on the library shelves are usually there 6.30 10 5.06 25
Printing and photocopying facilities in the Library meet my needs 6.29 11 5.63 8
I can find library resources easily from vUWS sites 6.26 12 5.41 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.26 13 5.52 14
Face-to-face enquiry services meet my needs 6.23 14 5.82 6
The Library is a good place to study 6.23 15 5.56 12
The Library web site provides useful information 6.22 16 5.57 10
Opening hours meet my needs 6.20 17 5.54 13
A computer is available when I need one 6.17 18 4.23 28
I can find a place in the Library to work in a group when I need to 6.15 19 5.40 18
Books and articles I have requested from other libraries and campuses are delivered promptly 6.10 20 5.61 9
I can get wireless access in the Library when I need to 6.04 21 4.97 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.03 22 5.84 5
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.92 23 5.26 22
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.75 24 5.45 16
Library signage is clear 5.71 25 5.34 20
The Library anticipates my learning and research needs 5.67 26 5.10 24
Library classes and online tutorials help me with my learning and research needs 5.40 27 5.21 23
I am informed about Library services 5.39 28 5.00 26
Mean Importance Scores — How often do you access the Library online? - Fortnightly
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University of Western Sydney Library Survey Results, October 2009
1036 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.29 1 6.42 5
Library staff are approachable and helpful 6.09 2 6.47 2
Library staff provide accurate answers to my enquiries 6.07 3 6.48 1
Library staff are readily available to assist me 5.90 4 6.42 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.84 5 6.03 22
Face-to-face enquiry services meet my needs 5.82 6 6.23 14
When I am away from campus I can access the electronic Library resources and services I need 5.82 7 6.43 3
Printing and photocopying facilities in the Library meet my needs 5.63 8 6.29 11
Books and articles I have requested from other libraries and campuses are delivered promptly 5.61 9 6.10 20
The Library web site provides useful information 5.57 10 6.22 16
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.57 11 6.43 4
The Library is a good place to study 5.56 12 6.23 15
Opening hours meet my needs 5.54 13 6.20 17
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.52 14 6.26 13
Course specific library resources meet my learning needs 5.50 15 6.30 9
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.45 16 5.75 24
I can find library resources easily from vUWS sites 5.41 17 6.26 12
I can find a place in the Library to work in a group when I need to 5.40 18 6.15 19
The library web site is easy to use 5.40 19 6.38 7
Library signage is clear 5.34 20 5.71 25
I can find a quiet place in the Library to study when I need to 5.32 21 6.31 8
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.26 22 5.92 23
Library classes and online tutorials help me with my learning and research needs 5.21 23 5.40 27
The Library anticipates my learning and research needs 5.10 24 5.67 26
The items I’m looking for on the library shelves are usually there 5.06 25 6.30 10
I am informed about Library services 5.00 26 5.39 28
I can get wireless access in the Library when I need to 4.97 27 6.04 21
A computer is available when I need one 4.23 28 6.17 18
Mean Performance Score — How often do you access the Library online? - Fortnightly
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University of Western Sydney Library Survey Results, October 2009
1036 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.94 1 6.17 18
The items I’m looking for on the library shelves are usually there 1.23 2 6.30 10
I can get wireless access in the Library when I need to 1.07 3 6.04 21
I can find a quiet place in the Library to study when I need to 0.99 4 6.31 8
The library web site is easy to use 0.98 5 6.38 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.86 6 6.43 4
I can find library resources easily from vUWS sites 0.86 7 6.26 12
Course specific library resources meet my learning needs 0.80 8 6.30 9
I can find a place in the Library to work in a group when I need to 0.74 9 6.15 19
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.74 10 6.26 13
Opening hours meet my needs 0.67 11 6.20 17
The Library is a good place to study 0.66 12 6.23 15
Printing and photocopying facilities in the Library meet my needs 0.66 13 6.29 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.66 14 5.92 23
The Library web site provides useful information 0.64 15 6.22 16
When I am away from campus I can access the electronic Library resources and services I need 0.62 16 6.43 3
The Library anticipates my learning and research needs 0.57 17 5.67 26
Library staff are readily available to assist me 0.52 18 6.42 6
Books and articles I have requested from other libraries and campuses are delivered promptly 0.48 19 6.10 20
Library staff provide accurate answers to my enquiries 0.42 20 6.48 1
Face-to-face enquiry services meet my needs 0.41 21 6.23 14
Library staff are approachable and helpful 0.39 22 6.47 2
I am informed about Library services 0.38 23 5.39 28
Library signage is clear 0.38 24 5.71 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.31 25 5.75 24
Library classes and online tutorials help me with my learning and research needs 0.20 26 5.40 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.19 27 6.03 22
Library staff treat me fairly and without discrimination 0.14 28 6.42 5
Mean Gap Scores — How often do you access the Library online? - Fortnightly
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Fortnightly
1036 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
6520,21
65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 24 27 22 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 13 2623,25
18 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 62,12
10 62 Median 10 Face-to-face enquiry services meet my needs
61 14 7 61 11 The items I’m looking for on the library shelves are usually there
60 17 8 60 12 The Library is a good place to study
59 16 59 13 I can find a quiet place in the Library to study when I need to
58 9 58 14 I can find a place in the Library to work in a group when I need to
57 5 3 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 1 4 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Monthly
324 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff are approachable and
helpful6.32
Library staff treat me fairly and
without discrimination6.37
A computer is available when I
need one4.29
A computer is available when I
need one1.95
Library staff provide accurate
answers to my enquiries6.32
Library staff are approachable and
helpful5.97
I can get wireless access in the
Library when I need to4.82
The items I’m looking for on the
library shelves are usually there1.31
Library staff are readily available
to assist me6.31
Library staff provide accurate
answers to my enquiries5.93
I am informed about Library
services4.88
I can get wireless access in the
Library when I need to1.20
Library staff treat me fairly and
without discrimination6.27
Library staff are readily available
to assist me5.88
The items I’m looking for on the
library shelves are usually there4.92
I can find a quiet place in the
Library to study when I need to0.99
Opening hours meet my needs 6.27
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.80The Library anticipates my
learning and research needs5.00 The library web site is easy to use 0.95
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.27Face-to-face enquiry services
meet my needs5.71
Library classes and online tutorials
help me with my learning and
research needs
5.12I can find library resources easily
from vUWS sites0.87
Printing and photocopying
facilities in the Library meet my
needs
6.25 Opening hours meet my needs 5.62I can find library resources easily
from vUWS sites5.20
I can find a place in the Library to
work in a group when I need to0.84
The Library is a good place to
study6.24
When I am away from campus I
can access the electronic Library
resources and services I need
5.59 The library web site is easy to use 5.21The Library is a good place to
study0.79
A computer is available when I
need one6.24
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.49
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.22Course specific library resources
meet my learning needs0.79
When I am away from campus I
can access the electronic Library
resources and services I need
6.24
Printing and photocopying
facilities in the Library meet my
needs
5.48I can find a quiet place in the
Library to study when I need to5.24
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.78
Factors rated top 10 in importance
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University of Western Sydney Library Survey Results, October 2009
324 Responses
Importance Performance
Mean Rank Mean Rank
Library staff are approachable and helpful 6.32 1 5.97 2
Library staff provide accurate answers to my enquiries 6.32 2 5.93 3
Library staff are readily available to assist me 6.31 3 5.88 4
Library staff treat me fairly and without discrimination 6.27 4 6.37 1
Opening hours meet my needs 6.27 5 5.62 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.27 6 5.49 9
Printing and photocopying facilities in the Library meet my needs 6.25 7 5.48 10
The Library is a good place to study 6.24 8 5.45 12
A computer is available when I need one 6.24 9 4.29 28
When I am away from campus I can access the electronic Library resources and services I need 6.24 10 5.59 8
The items I’m looking for on the library shelves are usually there 6.23 11 4.92 25
I can find a quiet place in the Library to study when I need to 6.23 12 5.24 19
I can find a place in the Library to work in a group when I need to 6.19 13 5.35 16
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.18 14 5.46 11
The library web site is easy to use 6.16 15 5.21 21
Face-to-face enquiry services meet my needs 6.13 16 5.71 6
Course specific library resources meet my learning needs 6.12 17 5.33 17
The Library web site provides useful information 6.08 18 5.37 15
I can find library resources easily from vUWS sites 6.08 19 5.20 22
Books and articles I have requested from other libraries and campuses are delivered promptly 6.06 20 5.44 13
I can get wireless access in the Library when I need to 6.02 21 4.82 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.92 22 5.80 5
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.82 23 5.22 20
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.63 24 5.27 18
The Library anticipates my learning and research needs 5.62 25 5.00 24
Library signage is clear 5.59 26 5.38 14
I am informed about Library services 5.19 27 4.88 26
Library classes and online tutorials help me with my learning and research needs 5.18 28 5.12 23
Mean Importance Scores — How often do you access the Library online? - Monthly
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University of Western Sydney Library Survey Results, October 2009
324 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.37 1 6.27 4
Library staff are approachable and helpful 5.97 2 6.32 1
Library staff provide accurate answers to my enquiries 5.93 3 6.32 2
Library staff are readily available to assist me 5.88 4 6.31 3
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.80 5 5.92 22
Face-to-face enquiry services meet my needs 5.71 6 6.13 16
Opening hours meet my needs 5.62 7 6.27 5
When I am away from campus I can access the electronic Library resources and services I need 5.59 8 6.24 10
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.49 9 6.27 6
Printing and photocopying facilities in the Library meet my needs 5.48 10 6.25 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.46 11 6.18 14
The Library is a good place to study 5.45 12 6.24 8
Books and articles I have requested from other libraries and campuses are delivered promptly 5.44 13 6.06 20
Library signage is clear 5.38 14 5.59 26
The Library web site provides useful information 5.37 15 6.08 18
I can find a place in the Library to work in a group when I need to 5.35 16 6.19 13
Course specific library resources meet my learning needs 5.33 17 6.12 17
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.27 18 5.63 24
I can find a quiet place in the Library to study when I need to 5.24 19 6.23 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.22 20 5.82 23
The library web site is easy to use 5.21 21 6.16 15
I can find library resources easily from vUWS sites 5.20 22 6.08 19
Library classes and online tutorials help me with my learning and research needs 5.12 23 5.18 28
The Library anticipates my learning and research needs 5.00 24 5.62 25
The items I’m looking for on the library shelves are usually there 4.92 25 6.23 11
I am informed about Library services 4.88 26 5.19 27
I can get wireless access in the Library when I need to 4.82 27 6.02 21
A computer is available when I need one 4.29 28 6.24 9
Mean Performance Score — How often do you access the Library online? - Monthly
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University of Western Sydney Library Survey Results, October 2009
324 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.95 1 6.24 9
The items I’m looking for on the library shelves are usually there 1.31 2 6.23 11
I can get wireless access in the Library when I need to 1.20 3 6.02 21
I can find a quiet place in the Library to study when I need to 0.99 4 6.23 12
The library web site is easy to use 0.95 5 6.16 15
I can find library resources easily from vUWS sites 0.87 6 6.08 19
I can find a place in the Library to work in a group when I need to 0.84 7 6.19 13
The Library is a good place to study 0.79 8 6.24 8
Course specific library resources meet my learning needs 0.79 9 6.12 17
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.78 10 6.27 6
Printing and photocopying facilities in the Library meet my needs 0.77 11 6.25 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.72 12 6.18 14
The Library web site provides useful information 0.71 13 6.08 18
Opening hours meet my needs 0.65 14 6.27 5
When I am away from campus I can access the electronic Library resources and services I need 0.64 15 6.24 10
The Library anticipates my learning and research needs 0.62 16 5.62 25
Books and articles I have requested from other libraries and campuses are delivered promptly 0.62 17 6.06 20
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.59 18 5.82 23
Library staff are readily available to assist me 0.42 19 6.31 3
Face-to-face enquiry services meet my needs 0.42 20 6.13 16
Library staff provide accurate answers to my enquiries 0.39 21 6.32 2
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.36 22 5.63 24
Library staff are approachable and helpful 0.35 23 6.32 1
I am informed about Library services 0.31 24 5.19 27
Library signage is clear 0.21 25 5.59 26
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.13 26 5.92 22
Library classes and online tutorials help me with my learning and research needs 0.06 27 5.18 28
Library staff treat me fairly and without discrimination -0.10 28 6.27 4
Mean Gap Scores — How often do you access the Library online? - Monthly
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Monthly
324 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 24 621,22
20 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 1113,28
1412,
18,2327 62 Median 10 Face-to-face enquiry services meet my needs
61 26 25 7,2 10 61 11 The items I’m looking for on the library shelves are usually there
60 17 60 12 The Library is a good place to study
59 8 59 13 I can find a quiet place in the Library to study when I need to
58 16 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 5 9 3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 1 4 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Rarely (i.e. a few times a year)
182 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.43
Library staff treat me fairly and
without discrimination6.16
A computer is available when I
need one4.25
A computer is available when I
need one1.82
Library staff are approachable and
helpful6.38
Library staff provide accurate
answers to my enquiries5.88
I can get wireless access in the
Library when I need to4.75
I can get wireless access in the
Library when I need to1.56
Library staff are readily available
to assist me6.34
Library staff are approachable and
helpful5.87
I am informed about Library
services4.87
I can find a quiet place in the
Library to study when I need to1.26
Library staff treat me fairly and
without discrimination6.33
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.75The Library anticipates my
learning and research needs4.87
The items I’m looking for on the
library shelves are usually there1.13
I can get wireless access in the
Library when I need to6.30
Face-to-face enquiry services
meet my needs5.69
Library classes and online tutorials
help me with my learning and
research needs
4.99I can find a place in the Library to
work in a group when I need to1.09
I can find a quiet place in the
Library to study when I need to6.29
Library staff are readily available
to assist me5.65
The items I’m looking for on the
library shelves are usually there4.99
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
1.04
Printing and photocopying
facilities in the Library meet my
needs
6.25
Printing and photocopying
facilities in the Library meet my
needs
5.57I can find library resources easily
from vUWS sites5.02 The library web site is easy to use 1.03
The Library is a good place to
study6.24
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.47I can find a quiet place in the
Library to study when I need to5.03
Course specific library resources
meet my learning needs0.97
Face-to-face enquiry services
meet my needs6.23 Opening hours meet my needs 5.46
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.07I can find library resources easily
from vUWS sites0.97
I can find a place in the Library to
work in a group when I need to6.20
When I am away from campus I
can access the electronic Library
resources and services I need
5.44 The library web site is easy to use 5.10The Library is a good place to
study0.85
Factors rated top 10 in importance
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University of Western Sydney Library Survey Results, October 2009
182 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.43 1 5.88 2
Library staff are approachable and helpful 6.38 2 5.87 3
Library staff are readily available to assist me 6.34 3 5.65 6
Library staff treat me fairly and without discrimination 6.33 4 6.16 1
I can get wireless access in the Library when I need to 6.30 5 4.75 27
I can find a quiet place in the Library to study when I need to 6.29 6 5.03 21
Printing and photocopying facilities in the Library meet my needs 6.25 7 5.57 7
The Library is a good place to study 6.24 8 5.39 11
Face-to-face enquiry services meet my needs 6.23 9 5.69 5
I can find a place in the Library to work in a group when I need to 6.20 10 5.11 18
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.14 11 5.36 13
The library web site is easy to use 6.14 12 5.10 19
Course specific library resources meet my learning needs 6.13 13 5.16 17
The items I’m looking for on the library shelves are usually there 6.13 14 4.99 23
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.11 15 5.07 20
Opening hours meet my needs 6.10 16 5.46 9
A computer is available when I need one 6.07 17 4.25 28
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.03 18 5.39 12
When I am away from campus I can access the electronic Library resources and services I need 6.00 19 5.44 10
I can find library resources easily from vUWS sites 5.99 20 5.02 22
Books and articles I have requested from other libraries and campuses are delivered promptly 5.90 21 5.47 8
The Library web site provides useful information 5.89 22 5.31 14
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.72 23 5.75 4
Library signage is clear 5.63 24 5.17 16
The Library anticipates my learning and research needs 5.53 25 4.87 25
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.51 26 5.28 15
I am informed about Library services 5.23 27 4.87 26
Library classes and online tutorials help me with my learning and research needs 5.18 28 4.99 24
Mean Importance Scores — How often do you access the Library online? - Rarely (i.e. a few times a year)
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University of Western Sydney Library Survey Results, October 2009
182 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.16 1 6.33 4
Library staff provide accurate answers to my enquiries 5.88 2 6.43 1
Library staff are approachable and helpful 5.87 3 6.38 2
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.75 4 5.72 23
Face-to-face enquiry services meet my needs 5.69 5 6.23 9
Library staff are readily available to assist me 5.65 6 6.34 3
Printing and photocopying facilities in the Library meet my needs 5.57 7 6.25 7
Books and articles I have requested from other libraries and campuses are delivered promptly 5.47 8 5.90 21
Opening hours meet my needs 5.46 9 6.10 16
When I am away from campus I can access the electronic Library resources and services I need 5.44 10 6.00 19
The Library is a good place to study 5.39 11 6.24 8
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.39 12 6.03 18
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.36 13 6.14 11
The Library web site provides useful information 5.31 14 5.89 22
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.28 15 5.51 26
Library signage is clear 5.17 16 5.63 24
Course specific library resources meet my learning needs 5.16 17 6.13 13
I can find a place in the Library to work in a group when I need to 5.11 18 6.20 10
The library web site is easy to use 5.10 19 6.14 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.07 20 6.11 15
I can find a quiet place in the Library to study when I need to 5.03 21 6.29 6
I can find library resources easily from vUWS sites 5.02 22 5.99 20
The items I’m looking for on the library shelves are usually there 4.99 23 6.13 14
Library classes and online tutorials help me with my learning and research needs 4.99 24 5.18 28
The Library anticipates my learning and research needs 4.87 25 5.53 25
I am informed about Library services 4.87 26 5.23 27
I can get wireless access in the Library when I need to 4.75 27 6.30 5
A computer is available when I need one 4.25 28 6.07 17
Mean Performance Score — How often do you access the Library online? - Rarely (i.e. a few times a year)
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University of Western Sydney Library Survey Results, October 2009
182 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.82 1 6.07 17
I can get wireless access in the Library when I need to 1.56 2 6.30 5
I can find a quiet place in the Library to study when I need to 1.26 3 6.29 6
The items I’m looking for on the library shelves are usually there 1.13 4 6.13 14
I can find a place in the Library to work in a group when I need to 1.09 5 6.20 10
Laptop facilities (e.g. desks, power) in the Library meet my needs 1.04 6 6.11 15
The library web site is easy to use 1.03 7 6.14 12
Course specific library resources meet my learning needs 0.97 8 6.13 13
I can find library resources easily from vUWS sites 0.97 9 5.99 20
The Library is a good place to study 0.85 10 6.24 8
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.78 11 6.14 11
Library staff are readily available to assist me 0.69 12 6.34 3
Printing and photocopying facilities in the Library meet my needs 0.68 13 6.25 7
The Library anticipates my learning and research needs 0.66 14 5.53 25
Opening hours meet my needs 0.65 15 6.10 16
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.64 16 6.03 18
The Library web site provides useful information 0.58 17 5.89 22
When I am away from campus I can access the electronic Library resources and services I need 0.56 18 6.00 19
Library staff provide accurate answers to my enquiries 0.55 19 6.43 1
Face-to-face enquiry services meet my needs 0.54 20 6.23 9
Library staff are approachable and helpful 0.50 21 6.38 2
Library signage is clear 0.45 22 5.63 24
Books and articles I have requested from other libraries and campuses are delivered promptly 0.43 23 5.90 21
I am informed about Library services 0.36 24 5.23 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.24 25 5.51 26
Library classes and online tutorials help me with my learning and research needs 0.19 26 5.18 28
Library staff treat me fairly and without discrimination 0.16 27 6.33 4
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.04 28 5.72 23
Mean Gap Scores — How often do you access the Library online? - Rarely (i.e. a few times a year)
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Rarely (i.e. a few times a year)
182 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
6420,21
64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 17 1318,22
19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 14 12 10 62 10 Face-to-face enquiry services meet my needs
61 15 1116,28
25 24 6 61 Median 11 The items I’m looking for on the library shelves are usually there
60 2623,27
60 12 The Library is a good place to study
59 2 7 59 13 I can find a quiet place in the Library to study when I need to
58 58 14 I can find a place in the Library to work in a group when I need to
57 8 57 15 A computer is available when I need one
56 3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 5 9 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 1 4 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often do you access the Library online? - Never
18 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
The Library is a good place to
study5.88
Library classes and online tutorials
help me with my learning and
research needs
5.60I can find a place in the Library to
work in a group when I need to3.79
I can find a place in the Library to
work in a group when I need to1.52
Face-to-face enquiry services
meet my needs5.63
Face-to-face enquiry services
meet my needs5.53
A computer is available when I
need one3.93
I can find a quiet place in the
Library to study when I need to1.10
The items I’m looking for on the
library shelves are usually there5.53
I can get wireless access in the
Library when I need to5.33
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
4.10The Library is a good place to
study1.01
I can find a quiet place in the
Library to study when I need to5.44
Library staff treat me fairly and
without discrimination5.27
When I am away from campus I
can access the electronic Library
resources and services I need
4.17A computer is available when I
need one1.00
Printing and photocopying
facilities in the Library meet my
needs
5.40Library staff are approachable and
helpful5.20 The library web site is easy to use 4.27
The items I’m looking for on the
library shelves are usually there0.60
Library staff provide accurate
answers to my enquiries5.33
The Library anticipates my
learning and research needs5.15
I can find a quiet place in the
Library to study when I need to4.33
Printing and photocopying
facilities in the Library meet my
needs
0.60
Library staff treat me fairly and
without discrimination5.33
I am informed about Library
services5.13
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
4.43 Opening hours meet my needs 0.60
I can find a place in the Library to
work in a group when I need to5.31
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.07 Opening hours meet my needs 4.47 The library web site is easy to use 0.47
Library staff are approachable and
helpful5.27
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.00
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.53Library staff are readily available
to assist me0.47
I can find library resources easily
from vUWS sites5.15
The items I’m looking for on the
library shelves are usually there4.93
Library staff are readily available
to assist me4.67
Library staff provide accurate
answers to my enquiries0.47
Factors rated top 10 in importance
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University of Western Sydney Library Survey Results, October 2009
18 Responses
Importance Performance
Mean Rank Mean Rank
The Library is a good place to study 5.88 1 4.87 11
Face-to-face enquiry services meet my needs 5.63 2 5.53 2
The items I’m looking for on the library shelves are usually there 5.53 3 4.93 10
I can find a quiet place in the Library to study when I need to 5.44 4 4.33 23
Printing and photocopying facilities in the Library meet my needs 5.40 5 4.80 13
Library staff provide accurate answers to my enquiries 5.33 6 4.87 11
Library staff treat me fairly and without discrimination 5.33 6 5.27 4
I can find a place in the Library to work in a group when I need to 5.31 8 3.79 28
Library staff are approachable and helpful 5.27 9 5.20 5
I can find library resources easily from vUWS sites 5.15 10 4.77 16
Library staff are readily available to assist me 5.13 11 4.67 19
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.13 11 5.07 8
I can get wireless access in the Library when I need to 5.08 13 5.33 3
Opening hours meet my needs 5.07 14 4.47 21
Course specific library resources meet my learning needs 5.00 15 4.69 18
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.00 15 4.80 13
Books and articles I have requested from other libraries and campuses are delivered promptly 5.00 15 5.00 9
A computer is available when I need one 4.93 18 3.93 27
Library classes and online tutorials help me with my learning and research needs 4.85 19 5.60 1
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.80 20 4.53 20
The Library anticipates my learning and research needs 4.80 20 5.15 6
The library web site is easy to use 4.73 22 4.27 24
Library signage is clear 4.73 22 4.79 15
The Library web site provides useful information 4.67 24 4.77 16
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 4.62 25 4.43 22
When I am away from campus I can access the electronic Library resources and services I need 4.42 26 4.17 25
I am informed about Library services 4.33 27 5.13 7
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 4.09 28 4.10 26
Mean Importance Scores — How often do you access the Library online? - Never
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University of Western Sydney Library Survey Results, October 2009
18 Responses
Performance Importance
Mean Rank Mean Rank
Library classes and online tutorials help me with my learning and research needs 5.60 1 4.85 19
Face-to-face enquiry services meet my needs 5.53 2 5.63 2
I can get wireless access in the Library when I need to 5.33 3 5.08 13
Library staff treat me fairly and without discrimination 5.27 4 5.33 6
Library staff are approachable and helpful 5.20 5 5.27 9
The Library anticipates my learning and research needs 5.15 6 4.80 20
I am informed about Library services 5.13 7 4.33 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.07 8 5.13 11
Books and articles I have requested from other libraries and campuses are delivered promptly 5.00 9 5.00 15
The items I’m looking for on the library shelves are usually there 4.93 10 5.53 3
Library staff provide accurate answers to my enquiries 4.87 11 5.33 6
The Library is a good place to study 4.87 11 5.88 1
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 4.80 13 5.00 15
Printing and photocopying facilities in the Library meet my needs 4.80 13 5.40 5
Library signage is clear 4.79 15 4.73 22
The Library web site provides useful information 4.77 16 4.67 24
I can find library resources easily from vUWS sites 4.77 16 5.15 10
Course specific library resources meet my learning needs 4.69 18 5.00 15
Library staff are readily available to assist me 4.67 19 5.13 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.53 20 4.80 20
Opening hours meet my needs 4.47 21 5.07 14
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 4.43 22 4.62 25
I can find a quiet place in the Library to study when I need to 4.33 23 5.44 4
The library web site is easy to use 4.27 24 4.73 22
When I am away from campus I can access the electronic Library resources and services I need 4.17 25 4.42 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 4.10 26 4.09 28
A computer is available when I need one 3.93 27 4.93 18
I can find a place in the Library to work in a group when I need to 3.79 28 5.31 8
Mean Performance Score — How often do you access the Library online? - Never
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University of Western Sydney Library Survey Results, October 2009
18 Responses
Gap Importance
Mean Rank Mean Rank
I can find a place in the Library to work in a group when I need to 1.52 1 5.31 8
I can find a quiet place in the Library to study when I need to 1.10 2 5.44 4
The Library is a good place to study 1.01 3 5.88 1
A computer is available when I need one 1.00 4 4.93 18
The items I’m looking for on the library shelves are usually there 0.60 5 5.53 3
Printing and photocopying facilities in the Library meet my needs 0.60 6 5.40 5
Opening hours meet my needs 0.60 7 5.07 14
The library web site is easy to use 0.47 8 4.73 22
Library staff are readily available to assist me 0.47 8 5.13 11
Library staff provide accurate answers to my enquiries 0.47 8 5.33 6
I can find library resources easily from vUWS sites 0.38 11 5.15 10
Course specific library resources meet my learning needs 0.31 12 5.00 15
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.27 13 4.80 20
When I am away from campus I can access the electronic Library resources and services I need 0.25 14 4.42 26
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.20 15 5.00 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.19 16 4.62 25
Face-to-face enquiry services meet my needs 0.09 17 5.63 2
Library staff are approachable and helpful 0.07 18 5.27 9
Library staff treat me fairly and without discrimination 0.07 18 5.33 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.06 20 5.13 11
Books and articles I have requested from other libraries and campuses are delivered promptly 0.00 21 5.00 15
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs -0.01 22 4.09 28
Library signage is clear -0.05 23 4.73 22
The Library web site provides useful information -0.10 24 4.67 24
I can get wireless access in the Library when I need to -0.25 25 5.08 13
The Library anticipates my learning and research needs -0.35 26 4.80 20
Library classes and online tutorials help me with my learning and research needs -0.75 27 4.85 19
I am informed about Library services -0.80 28 4.33 27
Mean Gap Scores — How often do you access the Library online? - Never
© Insync Surveys - 283-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often do you access the Library online? - Never
18 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 62 10 Face-to-face enquiry services meet my needs
61 61 11 The items I’m looking for on the library shelves are usually there
60 60 12 The Library is a good place to study
59 12 59 13 I can find a quiet place in the Library to study when I need to
58 58 14 I can find a place in the Library to work in a group when I need to
57 57 15 A computer is available when I need one
56 10 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 11 55 17 I can get wireless access in the Library when I need to
54 13 18 54 18 Printing and photocopying facilities in the Library meet my needs
53 14 21 20 19 53 19 Library staff treat me fairly and without discrimination
52 26 52 20 Library staff are approachable and helpful
51 6 22 8 17 51 Median 21 Library staff provide accurate answers to my enquiries
Imp
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51 6 22 8 17 51 Median 21 Library staff provide accurate answers to my enquiries
50 25 23 7 50 22 Library staff are readily available to assist me
49 15 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 16 5 4 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 28 3,2 47 25 Course specific library resources meet my learning needs
46 24 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 27 44 28 The library web site is easy to use
43 1 43
42 42
41 9 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
- 284-
University of Western Sydney Library Survey Results, October 2009Top 5 Importance Scores by Demographic
How often are you required to be on campus?
Daily (971 Responses) 2-4 days a week (5908 Responses) Fortnightly (125 Responses)
Library staff provide accurate answers to my
enquiries6.52
Library staff provide accurate answers to my
enquiries6.50 Library staff are approachable and helpful 6.47
Library staff are approachable and helpful 6.51When I am away from campus I can access
the electronic Library resources and services
I need
6.50Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.45
Library staff are readily available to assist me 6.49 Library staff are approachable and helpful 6.49Library staff provide accurate answers to my
enquiries6.45
Library staff treat me fairly and without
discrimination6.49
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.48When I am away from campus I can access
the electronic Library resources and services
I need
6.40
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.48Library staff treat me fairly and without
discrimination6.46 The library web site is easy to use 6.39
Monthly (49 Responses)Rarely (i.e. a few times a year) (156
Responses)Never (94 Responses)
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.63When I am away from campus I can access
the electronic Library resources and services
I need
6.63When I am away from campus I can access
the electronic Library resources and services
I need
6.69
When I am away from campus I can access
the electronic Library resources and services
I need
6.51Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.62Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
6.59
Library staff provide accurate answers to my
enquiries6.40
Library staff provide accurate answers to my
enquiries6.52 The library web site is easy to use 6.56
Library staff are approachable and helpful 6.36 The library web site is easy to use 6.47Course specific library resources meet my
learning needs6.52
Library staff treat me fairly and without
discrimination6.30 Library staff are readily available to assist me 6.46 Library staff are approachable and helpful 6.52
Unique Factors
© Insync Surveys - 285-
University of Western Sydney Library Survey Results, October 2009Top 5 Performance Scores by Demographic
How often are you required to be on campus?
Daily (971 Responses) 2-4 days a week (5908 Responses) Fortnightly (125 Responses)
Library staff treat me fairly and without
discrimination6.28
Library staff treat me fairly and without
discrimination6.26
Library staff treat me fairly and without
discrimination6.20
Library staff are approachable and helpful 6.16 Library staff are approachable and helpful 6.06 Library staff are approachable and helpful 6.04
Library staff provide accurate answers to my
enquiries6.06
Library staff provide accurate answers to my
enquiries6.03
Library staff provide accurate answers to my
enquiries6.04
Library staff are readily available to assist me 6.03When I am away from campus I can access
the electronic Library resources and services
I need
5.91When I am away from campus I can access
the electronic Library resources and services
I need
5.97
Face-to-face enquiry services meet my needs 5.99 Library staff are readily available to assist me 5.91 Library staff are readily available to assist me 5.96
Monthly (49 Responses)Rarely (i.e. a few times a year) (156
Responses)Never (94 Responses)
Library staff treat me fairly and without
discrimination6.32
Library staff treat me fairly and without
discrimination6.42
Library staff treat me fairly and without
discrimination6.24
Library staff provide accurate answers to my
enquiries6.20
Library staff provide accurate answers to my
enquiries6.33 Library staff are approachable and helpful 6.23
Library staff are approachable and helpful 6.15 Library staff are approachable and helpful 6.24Library staff provide accurate answers to my
enquiries6.22
When I am away from campus I can access
the electronic Library resources and services
I need
6.08 Library staff are readily available to assist me 6.13 Library staff are readily available to assist me 6.14
Library staff are readily available to assist me 6.07 Face-to-face enquiry services meet my needs 6.08When I am away from campus I can access
the electronic Library resources and services
I need
5.88
Unique Factors
© Insync Surveys - 286-
University of Western Sydney Library Survey Results, October 2009Top 5 Gap Scores by Demographic
How often are you required to be on campus?
Daily (971 Responses) 2-4 days a week (5908 Responses) Fortnightly (125 Responses)
A computer is available when I need one 1.49 A computer is available when I need one 1.94 A computer is available when I need one 1.47
The items I’m looking for on the library
shelves are usually there1.01
The items I’m looking for on the library
shelves are usually there1.27
The items I’m looking for on the library
shelves are usually there1.18
I can get wireless access in the Library when
I need to0.87
I can get wireless access in the Library when
I need to1.18
I can get wireless access in the Library when
I need to1.17
I can find a quiet place in the Library to
study when I need to0.87
I can find a quiet place in the Library to
study when I need to1.14
I can find a quiet place in the Library to
study when I need to1.11
The library web site is easy to use 0.78 The library web site is easy to use 0.87 Opening hours meet my needs 0.92
Monthly (49 Responses)Rarely (i.e. a few times a year) (156
Responses)Never (94 Responses)
I can get wireless access in the Library when
I need to1.27 A computer is available when I need one 1.23 The library web site is easy to use 1.09
A computer is available when I need one 1.22The items I’m looking for on the library
shelves are usually there1.08 A computer is available when I need one 0.96
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
1.10I can get wireless access in the Library when
I need to0.99
Course specific library resources meet my
learning needs0.90
Course specific library resources meet my
learning needs1.09
I can find library resources easily from vUWS
sites0.96
The items I’m looking for on the library
shelves are usually there0.90
The items I’m looking for on the library
shelves are usually there0.98
Course specific library resources meet my
learning needs0.94
Online resources (e.g. ejournals, databases,
ebooks) meet my learning and research
needs
0.85
Unique Factors
© Insync Surveys - 287-
University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Daily
971 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.52
Library staff treat me fairly and
without discrimination6.28
A computer is available when I
need one4.69
A computer is available when I
need one1.49
Library staff are approachable and
helpful6.51
Library staff are approachable and
helpful6.16
I can get wireless access in the
Library when I need to5.25
The items I’m looking for on the
library shelves are usually there1.01
Library staff are readily available
to assist me6.49
Library staff provide accurate
answers to my enquiries6.06
The items I’m looking for on the
library shelves are usually there5.29
I can get wireless access in the
Library when I need to0.87
Library staff treat me fairly and
without discrimination6.49
Library staff are readily available
to assist me6.03
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.36I can find a quiet place in the
Library to study when I need to0.87
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.48Face-to-face enquiry services
meet my needs5.99
The Library anticipates my
learning and research needs5.41 The library web site is easy to use 0.78
When I am away from campus I
can access the electronic Library
resources and services I need
6.47
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.92I am informed about Library
services5.41
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.76
The library web site is easy to use 6.42
When I am away from campus I
can access the electronic Library
resources and services I need
5.90I can find a quiet place in the
Library to study when I need to5.45
Course specific library resources
meet my learning needs0.72
Printing and photocopying
facilities in the Library meet my
needs
6.34The Library web site provides
useful information5.76 Opening hours meet my needs 5.48
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.71
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.34
Printing and photocopying
facilities in the Library meet my
needs
5.74I can find a place in the Library to
work in a group when I need to5.52 Opening hours meet my needs 0.71
Course specific library resources
meet my learning needs6.34
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.73
Library classes and online tutorials
help me with my learning and
research needs
5.55I can find a place in the Library to
work in a group when I need to0.70
Factors rated top 10 in importance
© Insync Surveys- 288-
University of Western Sydney Library Survey Results, October 2009
971 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.52 1 6.06 3
Library staff are approachable and helpful 6.51 2 6.16 2
Library staff are readily available to assist me 6.49 3 6.03 4
Library staff treat me fairly and without discrimination 6.49 4 6.28 1
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.48 5 5.72 11
When I am away from campus I can access the electronic Library resources and services I need 6.47 6 5.90 7
The library web site is easy to use 6.42 7 5.64 12
Printing and photocopying facilities in the Library meet my needs 6.34 8 5.74 9
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.34 9 5.63 16
Course specific library resources meet my learning needs 6.34 10 5.61 17
The Library is a good place to study 6.33 11 5.64 13
The Library web site provides useful information 6.32 12 5.76 8
I can find a quiet place in the Library to study when I need to 6.32 13 5.45 22
Face-to-face enquiry services meet my needs 6.30 14 5.99 5
The items I’m looking for on the library shelves are usually there 6.30 15 5.29 26
I can find library resources easily from vUWS sites 6.29 16 5.63 15
Books and articles I have requested from other libraries and campuses are delivered promptly 6.26 17 5.73 10
I can find a place in the Library to work in a group when I need to 6.22 18 5.52 20
Opening hours meet my needs 6.19 19 5.48 21
A computer is available when I need one 6.17 20 4.69 28
I can get wireless access in the Library when I need to 6.13 21 5.25 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.10 22 5.92 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.05 23 5.36 25
The Library anticipates my learning and research needs 6.00 24 5.41 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.90 25 5.64 14
Library signage is clear 5.89 26 5.58 18
I am informed about Library services 5.71 27 5.41 23
Library classes and online tutorials help me with my learning and research needs 5.71 28 5.55 19
Mean Importance Scores — How often are you required to be on campus? - Daily
© Insync Surveys - 289-
University of Western Sydney Library Survey Results, October 2009
971 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.28 1 6.49 4
Library staff are approachable and helpful 6.16 2 6.51 2
Library staff provide accurate answers to my enquiries 6.06 3 6.52 1
Library staff are readily available to assist me 6.03 4 6.49 3
Face-to-face enquiry services meet my needs 5.99 5 6.30 14
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.92 6 6.10 22
When I am away from campus I can access the electronic Library resources and services I need 5.90 7 6.47 6
The Library web site provides useful information 5.76 8 6.32 12
Printing and photocopying facilities in the Library meet my needs 5.74 9 6.34 8
Books and articles I have requested from other libraries and campuses are delivered promptly 5.73 10 6.26 17
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.72 11 6.48 5
The library web site is easy to use 5.64 12 6.42 7
The Library is a good place to study 5.64 13 6.33 11
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.64 14 5.90 25
I can find library resources easily from vUWS sites 5.63 15 6.29 16
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.63 16 6.34 9
Course specific library resources meet my learning needs 5.61 17 6.34 10
Library signage is clear 5.58 18 5.89 26
Library classes and online tutorials help me with my learning and research needs 5.55 19 5.71 28
I can find a place in the Library to work in a group when I need to 5.52 20 6.22 18
Opening hours meet my needs 5.48 21 6.19 19
I can find a quiet place in the Library to study when I need to 5.45 22 6.32 13
I am informed about Library services 5.41 23 5.71 27
The Library anticipates my learning and research needs 5.41 24 6.00 24
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.36 25 6.05 23
The items I’m looking for on the library shelves are usually there 5.29 26 6.30 15
I can get wireless access in the Library when I need to 5.25 27 6.13 21
A computer is available when I need one 4.69 28 6.17 20
Mean Performance Score — How often are you required to be on campus? - Daily
© Insync Surveys - 290-
University of Western Sydney Library Survey Results, October 2009
971 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.49 1 6.17 20
The items I’m looking for on the library shelves are usually there 1.01 2 6.30 15
I can get wireless access in the Library when I need to 0.87 3 6.13 21
I can find a quiet place in the Library to study when I need to 0.87 4 6.32 13
The library web site is easy to use 0.78 5 6.42 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.76 6 6.48 5
Course specific library resources meet my learning needs 0.72 7 6.34 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.71 8 6.34 9
Opening hours meet my needs 0.71 9 6.19 19
I can find a place in the Library to work in a group when I need to 0.70 10 6.22 18
The Library is a good place to study 0.69 11 6.33 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.69 12 6.05 23
I can find library resources easily from vUWS sites 0.66 13 6.29 16
Printing and photocopying facilities in the Library meet my needs 0.60 14 6.34 8
The Library anticipates my learning and research needs 0.59 15 6.00 24
When I am away from campus I can access the electronic Library resources and services I need 0.58 16 6.47 6
The Library web site provides useful information 0.57 17 6.32 12
Books and articles I have requested from other libraries and campuses are delivered promptly 0.53 18 6.26 17
Library staff are readily available to assist me 0.46 19 6.49 3
Library staff provide accurate answers to my enquiries 0.45 20 6.52 1
Library staff are approachable and helpful 0.35 21 6.51 2
Face-to-face enquiry services meet my needs 0.32 22 6.30 14
Library signage is clear 0.31 23 5.89 26
I am informed about Library services 0.30 24 5.71 27
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.27 25 5.90 25
Library staff treat me fairly and without discrimination 0.21 26 6.49 4
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.18 27 6.10 22
Library classes and online tutorials help me with my learning and research needs 0.16 28 5.71 28
Mean Gap Scores — How often are you required to be on campus? - Daily
© Insync Surveys - 291-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Daily
971 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 24 27 22 21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 1312,23
25,26
7,18
2 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 156,14
62 10 Face-to-face enquiry services meet my needs
61 17 8 61 11 The items I’m looking for on the library shelves are usually there
605,16
60 12 The Library is a good place to study
59 9,3 59 13 I can find a quiet place in the Library to study when I need to
58 58 14 I can find a place in the Library to work in a group when I need to
57 1 4 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - 2-4 days a week
5908 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff provide accurate
answers to my enquiries6.50
Library staff treat me fairly and
without discrimination6.26
A computer is available when I
need one4.30
A computer is available when I
need one1.94
When I am away from campus I
can access the electronic Library
resources and services I need
6.50Library staff are approachable and
helpful6.06
I can get wireless access in the
Library when I need to4.96
The items I’m looking for on the
library shelves are usually there1.27
Library staff are approachable and
helpful6.49
Library staff provide accurate
answers to my enquiries6.03
The items I’m looking for on the
library shelves are usually there5.00
I can get wireless access in the
Library when I need to1.18
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.48
When I am away from campus I
can access the electronic Library
resources and services I need
5.91I am informed about Library
services5.14
I can find a quiet place in the
Library to study when I need to1.14
Library staff treat me fairly and
without discrimination6.46
Library staff are readily available
to assist me5.91
The Library anticipates my
learning and research needs5.19 The library web site is easy to use 0.87
Library staff are readily available
to assist me6.46
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.87I can find a quiet place in the
Library to study when I need to5.23
I can find a place in the Library to
work in a group when I need to0.85
The library web site is easy to use 6.42Face-to-face enquiry services
meet my needs5.82
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.26I can find library resources easily
from vUWS sites0.85
I can find a quiet place in the
Library to study when I need to6.37
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.71
Library classes and online tutorials
help me with my learning and
research needs
5.30
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.84
Printing and photocopying
facilities in the Library meet my
needs
6.35The Library web site provides
useful information5.65
I can find a place in the Library to
work in a group when I need to5.37
The Library is a good place to
study0.83
Course specific library resources
meet my learning needs6.35
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.64 Library signage is clear 5.43Course specific library resources
meet my learning needs0.81
Factors rated top 10 in importance
© Insync Surveys- 293-
University of Western Sydney Library Survey Results, October 2009
5908 Responses
Importance Performance
Mean Rank Mean Rank
Library staff provide accurate answers to my enquiries 6.50 1 6.03 3
When I am away from campus I can access the electronic Library resources and services I need 6.50 2 5.91 4
Library staff are approachable and helpful 6.49 3 6.06 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.48 4 5.64 10
Library staff treat me fairly and without discrimination 6.46 5 6.26 1
Library staff are readily available to assist me 6.46 6 5.91 5
The library web site is easy to use 6.42 7 5.55 12
I can find a quiet place in the Library to study when I need to 6.37 8 5.23 23
Printing and photocopying facilities in the Library meet my needs 6.35 9 5.63 11
Course specific library resources meet my learning needs 6.35 10 5.54 14
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.34 11 5.54 13
I can find library resources easily from vUWS sites 6.33 12 5.49 16
The Library is a good place to study 6.33 13 5.50 15
The items I’m looking for on the library shelves are usually there 6.28 14 5.00 26
The Library web site provides useful information 6.27 15 5.65 9
Face-to-face enquiry services meet my needs 6.27 16 5.82 7
Opening hours meet my needs 6.25 17 5.48 18
A computer is available when I need one 6.24 18 4.30 28
I can find a place in the Library to work in a group when I need to 6.22 19 5.37 20
Books and articles I have requested from other libraries and campuses are delivered promptly 6.19 20 5.71 8
I can get wireless access in the Library when I need to 6.14 21 4.96 27
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.11 22 5.87 6
Laptop facilities (e.g. desks, power) in the Library meet my needs 6.02 23 5.26 22
The Library anticipates my learning and research needs 5.86 24 5.19 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.79 25 5.48 17
Library signage is clear 5.74 26 5.43 19
I am informed about Library services 5.57 27 5.14 25
Library classes and online tutorials help me with my learning and research needs 5.57 28 5.30 21
Mean Importance Scores — How often are you required to be on campus? - 2-4 days a week
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University of Western Sydney Library Survey Results, October 2009
5908 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.26 1 6.46 5
Library staff are approachable and helpful 6.06 2 6.49 3
Library staff provide accurate answers to my enquiries 6.03 3 6.50 1
When I am away from campus I can access the electronic Library resources and services I need 5.91 4 6.50 2
Library staff are readily available to assist me 5.91 5 6.46 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.87 6 6.11 22
Face-to-face enquiry services meet my needs 5.82 7 6.27 16
Books and articles I have requested from other libraries and campuses are delivered promptly 5.71 8 6.19 20
The Library web site provides useful information 5.65 9 6.27 15
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.64 10 6.48 4
Printing and photocopying facilities in the Library meet my needs 5.63 11 6.35 9
The library web site is easy to use 5.55 12 6.42 7
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.54 13 6.34 11
Course specific library resources meet my learning needs 5.54 14 6.35 10
The Library is a good place to study 5.50 15 6.33 13
I can find library resources easily from vUWS sites 5.49 16 6.33 12
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.48 17 5.79 25
Opening hours meet my needs 5.48 18 6.25 17
Library signage is clear 5.43 19 5.74 26
I can find a place in the Library to work in a group when I need to 5.37 20 6.22 19
Library classes and online tutorials help me with my learning and research needs 5.30 21 5.57 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.26 22 6.02 23
I can find a quiet place in the Library to study when I need to 5.23 23 6.37 8
The Library anticipates my learning and research needs 5.19 24 5.86 24
I am informed about Library services 5.14 25 5.57 27
The items I’m looking for on the library shelves are usually there 5.00 26 6.28 14
I can get wireless access in the Library when I need to 4.96 27 6.14 21
A computer is available when I need one 4.30 28 6.24 18
Mean Performance Score — How often are you required to be on campus? - 2-4 days a week
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University of Western Sydney Library Survey Results, October 2009
5908 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.94 1 6.24 18
The items I’m looking for on the library shelves are usually there 1.27 2 6.28 14
I can get wireless access in the Library when I need to 1.18 3 6.14 21
I can find a quiet place in the Library to study when I need to 1.14 4 6.37 8
The library web site is easy to use 0.87 5 6.42 7
I can find a place in the Library to work in a group when I need to 0.85 6 6.22 19
I can find library resources easily from vUWS sites 0.85 7 6.33 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.84 8 6.48 4
The Library is a good place to study 0.83 9 6.33 13
Course specific library resources meet my learning needs 0.81 10 6.35 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.79 11 6.34 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.77 12 6.02 23
Opening hours meet my needs 0.77 13 6.25 17
Printing and photocopying facilities in the Library meet my needs 0.72 14 6.35 9
The Library anticipates my learning and research needs 0.66 15 5.86 24
The Library web site provides useful information 0.62 16 6.27 15
When I am away from campus I can access the electronic Library resources and services I need 0.58 17 6.50 2
Library staff are readily available to assist me 0.55 18 6.46 6
Books and articles I have requested from other libraries and campuses are delivered promptly 0.48 19 6.19 20
Library staff provide accurate answers to my enquiries 0.47 20 6.50 1
Face-to-face enquiry services meet my needs 0.45 21 6.27 16
I am informed about Library services 0.43 22 5.57 27
Library staff are approachable and helpful 0.42 23 6.49 3
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.31 24 5.79 25
Library signage is clear 0.31 25 5.74 26
Library classes and online tutorials help me with my learning and research needs 0.27 26 5.57 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.24 27 6.11 22
Library staff treat me fairly and without discrimination 0.20 28 6.46 5
Mean Gap Scores — How often are you required to be on campus? - 2-4 days a week
© Insync Surveys - 296-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - 2-4 days a week
5908 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 2422,27
21 20 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 1318,28
64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 1112,23
25,262 10 63 Median 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 14 6 7 62 10 Face-to-face enquiry services meet my needs
61 17 8 61 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 5 59 13 I can find a quiet place in the Library to study when I need to
58 9 58 14 I can find a place in the Library to work in a group when I need to
57 3 57 15 A computer is available when I need one
56 1 4 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
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Me
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Fortnightly
125 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Library staff are approachable and
helpful6.47
Library staff treat me fairly and
without discrimination6.20
A computer is available when I
need one4.76
A computer is available when I
need one1.47
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.45Library staff are approachable and
helpful6.04
I can get wireless access in the
Library when I need to4.93
The items I’m looking for on the
library shelves are usually there1.18
Library staff provide accurate
answers to my enquiries6.45
Library staff provide accurate
answers to my enquiries6.04
The items I’m looking for on the
library shelves are usually there5.01
I can get wireless access in the
Library when I need to1.17
When I am away from campus I
can access the electronic Library
resources and services I need
6.40
When I am away from campus I
can access the electronic Library
resources and services I need
5.97I can find a quiet place in the
Library to study when I need to5.12
I can find a quiet place in the
Library to study when I need to1.11
The library web site is easy to use 6.39Library staff are readily available
to assist me5.96
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
5.20 Opening hours meet my needs 0.92
Library staff treat me fairly and
without discrimination6.39
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.83 Opening hours meet my needs 5.20I can find library resources easily
from vUWS sites0.82
Library staff are readily available
to assist me6.36
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.79
Library classes and online tutorials
help me with my learning and
research needs
5.25The Library is a good place to
study0.79
Course specific library resources
meet my learning needs6.29
The Library web site provides
useful information5.68
The Library anticipates my
learning and research needs5.30 The library web site is easy to use 0.73
The Library web site provides
useful information6.28
Course specific library resources
meet my learning needs5.68 Library signage is clear 5.30
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.72
Books and articles I have
requested from other libraries and
campuses are delivered promptly
6.27
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.68I am informed about Library
services5.31
Printing and photocopying
facilities in the Library meet my
needs
0.69
Factors rated top 10 in importance
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University of Western Sydney Library Survey Results, October 2009
125 Responses
Importance Performance
Mean Rank Mean Rank
Library staff are approachable and helpful 6.47 1 6.04 2
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.45 2 5.83 6
Library staff provide accurate answers to my enquiries 6.45 3 6.04 3
When I am away from campus I can access the electronic Library resources and services I need 6.40 4 5.97 4
The library web site is easy to use 6.39 5 5.67 11
Library staff treat me fairly and without discrimination 6.39 6 6.20 1
Library staff are readily available to assist me 6.36 7 5.96 5
Course specific library resources meet my learning needs 6.29 8 5.68 9
The Library web site provides useful information 6.28 9 5.68 8
Books and articles I have requested from other libraries and campuses are delivered promptly 6.27 10 5.68 10
A computer is available when I need one 6.24 11 4.76 28
I can find library resources easily from vUWS sites 6.23 12 5.42 17
I can find a quiet place in the Library to study when I need to 6.23 13 5.12 25
The items I’m looking for on the library shelves are usually there 6.19 14 5.01 26
Printing and photocopying facilities in the Library meet my needs 6.19 15 5.50 15
The Library is a good place to study 6.19 16 5.40 18
Opening hours meet my needs 6.13 17 5.20 23
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.13 17 5.47 16
I can get wireless access in the Library when I need to 6.10 19 4.93 27
I can find a place in the Library to work in a group when I need to 6.08 20 5.51 14
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.06 21 5.79 7
Face-to-face enquiry services meet my needs 6.01 22 5.64 12
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.91 23 5.20 24
The Library anticipates my learning and research needs 5.78 24 5.30 21
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.68 25 5.62 13
Library signage is clear 5.67 26 5.30 20
I am informed about Library services 5.49 27 5.31 19
Library classes and online tutorials help me with my learning and research needs 5.32 28 5.25 22
Mean Importance Scores — How often are you required to be on campus? - Fortnightly
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University of Western Sydney Library Survey Results, October 2009
125 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.20 1 6.39 6
Library staff are approachable and helpful 6.04 2 6.47 1
Library staff provide accurate answers to my enquiries 6.04 3 6.45 3
When I am away from campus I can access the electronic Library resources and services I need 5.97 4 6.40 4
Library staff are readily available to assist me 5.96 5 6.36 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.83 6 6.45 2
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.79 7 6.06 21
The Library web site provides useful information 5.68 8 6.28 9
Course specific library resources meet my learning needs 5.68 9 6.29 8
Books and articles I have requested from other libraries and campuses are delivered promptly 5.68 10 6.27 10
The library web site is easy to use 5.67 11 6.39 5
Face-to-face enquiry services meet my needs 5.64 12 6.01 22
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.62 13 5.68 25
I can find a place in the Library to work in a group when I need to 5.51 14 6.08 20
Printing and photocopying facilities in the Library meet my needs 5.50 15 6.19 15
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.47 16 6.13 17
I can find library resources easily from vUWS sites 5.42 17 6.23 12
The Library is a good place to study 5.40 18 6.19 16
I am informed about Library services 5.31 19 5.49 27
Library signage is clear 5.30 20 5.67 26
The Library anticipates my learning and research needs 5.30 21 5.78 24
Library classes and online tutorials help me with my learning and research needs 5.25 22 5.32 28
Opening hours meet my needs 5.20 23 6.13 17
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.20 24 5.91 23
I can find a quiet place in the Library to study when I need to 5.12 25 6.23 13
The items I’m looking for on the library shelves are usually there 5.01 26 6.19 14
I can get wireless access in the Library when I need to 4.93 27 6.10 19
A computer is available when I need one 4.76 28 6.24 11
Mean Performance Score — How often are you required to be on campus? - Fortnightly
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University of Western Sydney Library Survey Results, October 2009
125 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.47 1 6.24 11
The items I’m looking for on the library shelves are usually there 1.18 2 6.19 14
I can get wireless access in the Library when I need to 1.17 3 6.10 19
I can find a quiet place in the Library to study when I need to 1.11 4 6.23 13
Opening hours meet my needs 0.92 5 6.13 17
I can find library resources easily from vUWS sites 0.82 6 6.23 12
The Library is a good place to study 0.79 7 6.19 16
The library web site is easy to use 0.73 8 6.39 5
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.72 9 5.91 23
Printing and photocopying facilities in the Library meet my needs 0.69 10 6.19 15
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.66 11 6.13 17
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.61 12 6.45 2
Course specific library resources meet my learning needs 0.61 13 6.29 8
The Library web site provides useful information 0.59 14 6.28 9
Books and articles I have requested from other libraries and campuses are delivered promptly 0.59 15 6.27 10
I can find a place in the Library to work in a group when I need to 0.57 16 6.08 20
The Library anticipates my learning and research needs 0.49 17 5.78 24
When I am away from campus I can access the electronic Library resources and services I need 0.43 18 6.40 4
Library staff are approachable and helpful 0.43 19 6.47 1
Library staff provide accurate answers to my enquiries 0.41 20 6.45 3
Library staff are readily available to assist me 0.40 21 6.36 7
Library signage is clear 0.37 22 5.67 26
Face-to-face enquiry services meet my needs 0.37 23 6.01 22
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.27 24 6.06 21
Library staff treat me fairly and without discrimination 0.19 25 6.39 6
I am informed about Library services 0.18 26 5.49 27
Library classes and online tutorials help me with my learning and research needs 0.07 27 5.32 28
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.06 28 5.68 25
Mean Gap Scores — How often are you required to be on campus? - Fortnightly
© Insync Surveys - 301-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Fortnightly
125 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 66 6 Opening hours meet my needs
65 20 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 28 2421,
22,2719 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
637,2,25
63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 11 1312,26
18 62 Median 10 Face-to-face enquiry services meet my needs
61 17 614,23
8 61 11 The items I’m looking for on the library shelves are usually there
60 10 60 12 The Library is a good place to study
59 16 59 13 I can find a quiet place in the Library to study when I need to
58 5 58 14 I can find a place in the Library to work in a group when I need to
57 3 9 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 4 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Monthly
49 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.63Library staff treat me fairly and
without discrimination6.32
I can get wireless access in the
Library when I need to4.56
I can get wireless access in the
Library when I need to1.27
When I am away from campus I
can access the electronic Library
resources and services I need
6.51Library staff provide accurate
answers to my enquiries6.20
A computer is available when I
need one4.60
A computer is available when I
need one1.22
Library staff provide accurate
answers to my enquiries6.40
Library staff are approachable and
helpful6.15
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.95
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
1.10
Library staff are approachable and
helpful6.36
When I am away from campus I
can access the electronic Library
resources and services I need
6.08
Library classes and online tutorials
help me with my learning and
research needs
4.98Course specific library resources
meet my learning needs1.09
Library staff treat me fairly and
without discrimination6.30
Library staff are readily available
to assist me6.07
I can find a place in the Library to
work in a group when I need to5.00
The items I’m looking for on the
library shelves are usually there0.98
The library web site is easy to use 6.27
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.95The items I’m looking for on the
library shelves are usually there5.06
I can find library resources easily
from vUWS sites0.83
Library staff are readily available
to assist me6.26
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.86 Opening hours meet my needs 5.06 The library web site is easy to use 0.69
Course specific library resources
meet my learning needs6.22
Face-to-face enquiry services
meet my needs5.70
Printing and photocopying
facilities in the Library meet my
needs
5.13
Printing and photocopying
facilities in the Library meet my
needs
0.69
Books and articles I have
requested from other libraries and
campuses are delivered promptly
6.19The Library web site provides
useful information5.67
Course specific library resources
meet my learning needs5.13 Opening hours meet my needs 0.56
Factors rated top 10 in importance
© Insync Surveys- 303-
I can find library resources easily
from vUWS sites6.18
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.64I can find a quiet place in the
Library to study when I need to5.16
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.55
© Insync Surveys- 304-
University of Western Sydney Library Survey Results, October 2009
49 Responses
Importance Performance
Mean Rank Mean Rank
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.63 1 5.53 12
When I am away from campus I can access the electronic Library resources and services I need 6.51 2 6.08 4
Library staff provide accurate answers to my enquiries 6.40 3 6.20 2
Library staff are approachable and helpful 6.36 4 6.15 3
Library staff treat me fairly and without discrimination 6.30 5 6.32 1
The library web site is easy to use 6.27 6 5.58 11
Library staff are readily available to assist me 6.26 7 6.07 5
Course specific library resources meet my learning needs 6.22 8 5.13 20
Books and articles I have requested from other libraries and campuses are delivered promptly 6.19 9 5.95 6
I can find library resources easily from vUWS sites 6.18 10 5.35 16
The Library web site provides useful information 6.11 11 5.67 9
The items I’m looking for on the library shelves are usually there 6.05 12 5.06 23
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.00 13 5.46 13
Face-to-face enquiry services meet my needs 5.95 14 5.70 8
I can get wireless access in the Library when I need to 5.84 15 4.56 28
A computer is available when I need one 5.83 16 4.60 27
Printing and photocopying facilities in the Library meet my needs 5.82 17 5.13 21
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.79 18 5.86 7
I can find a quiet place in the Library to study when I need to 5.66 19 5.16 19
Opening hours meet my needs 5.63 20 5.06 22
The Library anticipates my learning and research needs 5.62 21 5.35 17
Library signage is clear 5.60 22 5.44 14
The Library is a good place to study 5.56 23 5.27 18
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.50 24 4.95 26
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.47 25 5.64 10
I am informed about Library services 5.38 26 5.40 15
I can find a place in the Library to work in a group when I need to 5.36 27 5.00 24
Library classes and online tutorials help me with my learning and research needs 5.23 28 4.98 25
Mean Importance Scores — How often are you required to be on campus? - Monthly
© Insync Surveys - 305-
University of Western Sydney Library Survey Results, October 2009
49 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.32 1 6.30 5
Library staff provide accurate answers to my enquiries 6.20 2 6.40 3
Library staff are approachable and helpful 6.15 3 6.36 4
When I am away from campus I can access the electronic Library resources and services I need 6.08 4 6.51 2
Library staff are readily available to assist me 6.07 5 6.26 7
Books and articles I have requested from other libraries and campuses are delivered promptly 5.95 6 6.19 9
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.86 7 5.79 18
Face-to-face enquiry services meet my needs 5.70 8 5.95 14
The Library web site provides useful information 5.67 9 6.11 11
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.64 10 5.47 25
The library web site is easy to use 5.58 11 6.27 6
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.53 12 6.63 1
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.46 13 6.00 13
Library signage is clear 5.44 14 5.60 22
I am informed about Library services 5.40 15 5.38 26
I can find library resources easily from vUWS sites 5.35 16 6.18 10
The Library anticipates my learning and research needs 5.35 17 5.62 21
The Library is a good place to study 5.27 18 5.56 23
I can find a quiet place in the Library to study when I need to 5.16 19 5.66 19
Course specific library resources meet my learning needs 5.13 20 6.22 8
Printing and photocopying facilities in the Library meet my needs 5.13 21 5.82 17
Opening hours meet my needs 5.06 22 5.63 20
The items I’m looking for on the library shelves are usually there 5.06 23 6.05 12
I can find a place in the Library to work in a group when I need to 5.00 24 5.36 27
Library classes and online tutorials help me with my learning and research needs 4.98 25 5.23 28
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.95 26 5.50 24
A computer is available when I need one 4.60 27 5.83 16
I can get wireless access in the Library when I need to 4.56 28 5.84 15
Mean Performance Score — How often are you required to be on campus? - Monthly
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University of Western Sydney Library Survey Results, October 2009
49 Responses
Gap Importance
Mean Rank Mean Rank
I can get wireless access in the Library when I need to 1.27 1 5.84 15
A computer is available when I need one 1.22 2 5.83 16
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 1.10 3 6.63 1
Course specific library resources meet my learning needs 1.09 4 6.22 8
The items I’m looking for on the library shelves are usually there 0.98 5 6.05 12
I can find library resources easily from vUWS sites 0.83 6 6.18 10
The library web site is easy to use 0.69 7 6.27 6
Printing and photocopying facilities in the Library meet my needs 0.69 8 5.82 17
Opening hours meet my needs 0.56 9 5.63 20
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.55 10 5.50 24
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.54 11 6.00 13
I can find a quiet place in the Library to study when I need to 0.50 12 5.66 19
The Library web site provides useful information 0.45 13 6.11 11
When I am away from campus I can access the electronic Library resources and services I need 0.43 14 6.51 2
I can find a place in the Library to work in a group when I need to 0.36 15 5.36 27
The Library is a good place to study 0.29 16 5.56 23
The Library anticipates my learning and research needs 0.27 17 5.62 21
Face-to-face enquiry services meet my needs 0.25 18 5.95 14
Library classes and online tutorials help me with my learning and research needs 0.25 19 5.23 28
Books and articles I have requested from other libraries and campuses are delivered promptly 0.24 20 6.19 9
Library staff are approachable and helpful 0.21 21 6.36 4
Library staff provide accurate answers to my enquiries 0.20 22 6.40 3
Library staff are readily available to assist me 0.19 23 6.26 7
Library signage is clear 0.16 24 5.60 22
I am informed about Library services -0.02 25 5.38 26
Library staff treat me fairly and without discrimination -0.02 26 6.30 5
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs -0.07 27 5.79 18
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs -0.17 28 5.47 25
Mean Gap Scores — How often are you required to be on campus? - Monthly
© Insync Surveys - 307-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Monthly
49 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 24 66 6 Opening hours meet my needs
65 27 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 20 21 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 28 22 19 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 25 26 7 62 10 Face-to-face enquiry services meet my needs
61 2 61 11 The items I’m looking for on the library shelves are usually there
60 11 23 10 60 12 The Library is a good place to study
59 59 Median 13 I can find a quiet place in the Library to study when I need to
5815,17
18 8 58 14 I can find a place in the Library to work in a group when I need to
57 13 57 15 A computer is available when I need one
56 65,12
3 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 16 9 55 17 I can get wireless access in the Library when I need to
54 14 1 54 18 Printing and photocopying facilities in the Library meet my needs
53 53 19 Library staff treat me fairly and without discrimination
52 4 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
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Me
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Rarely (i.e. a few times a year)
156 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.63Library staff treat me fairly and
without discrimination6.42
The Library anticipates my
learning and research needs4.91
A computer is available when I
need one1.23
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.62Library staff provide accurate
answers to my enquiries6.33
I can get wireless access in the
Library when I need to4.91
The items I’m looking for on the
library shelves are usually there1.08
Library staff provide accurate
answers to my enquiries6.52
Library staff are approachable and
helpful6.24
A computer is available when I
need one4.94
I can get wireless access in the
Library when I need to0.99
The library web site is easy to use 6.47Library staff are readily available
to assist me6.13
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
4.95I can find library resources easily
from vUWS sites0.96
Library staff are readily available
to assist me6.46
Face-to-face enquiry services
meet my needs6.08
I am informed about Library
services4.99
Course specific library resources
meet my learning needs0.94
Library staff are approachable and
helpful6.46
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
6.02
Library classes and online tutorials
help me with my learning and
research needs
5.13 The library web site is easy to use 0.94
Library staff treat me fairly and
without discrimination6.46
When I am away from campus I
can access the electronic Library
resources and services I need
5.99I can find a quiet place in the
Library to study when I need to5.17
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
0.87
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
6.43
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.75The items I’m looking for on the
library shelves are usually there5.18
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.87
I can find library resources easily
from vUWS sites6.38
Books and articles I have
requested from other libraries and
campuses are delivered promptly
5.74 Library signage is clear 5.24I can find a quiet place in the
Library to study when I need to0.78
Course specific library resources
meet my learning needs6.31
Online enquiry services (e.g.
Online Librarian, Contact Us)
meet my needs
5.65The Library is a good place to
study5.31
Laptop facilities (e.g. desks,
power) in the Library meet my
needs
0.77
Factors rated top 10 in importance
© Insync Surveys- 309-
University of Western Sydney Library Survey Results, October 2009
156 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.63 1 5.99 7
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.62 2 5.75 8
Library staff provide accurate answers to my enquiries 6.52 3 6.33 2
The library web site is easy to use 6.47 4 5.53 13
Library staff are readily available to assist me 6.46 5 6.13 4
Library staff are approachable and helpful 6.46 5 6.24 3
Library staff treat me fairly and without discrimination 6.46 7 6.42 1
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.43 8 5.56 12
I can find library resources easily from vUWS sites 6.38 9 5.43 15
Course specific library resources meet my learning needs 6.31 10 5.37 17
The Library web site provides useful information 6.28 11 5.58 11
The items I’m looking for on the library shelves are usually there 6.26 12 5.18 21
Face-to-face enquiry services meet my needs 6.24 13 6.08 5
Books and articles I have requested from other libraries and campuses are delivered promptly 6.21 14 5.74 9
A computer is available when I need one 6.17 15 4.94 26
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.06 16 6.02 6
Printing and photocopying facilities in the Library meet my needs 6.04 17 5.47 14
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 6.04 18 5.65 10
Opening hours meet my needs 5.95 19 5.39 16
I can find a quiet place in the Library to study when I need to 5.95 20 5.17 22
I can get wireless access in the Library when I need to 5.90 21 4.91 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.71 22 4.95 25
The Library is a good place to study 5.67 23 5.31 19
Library signage is clear 5.65 24 5.24 20
I can find a place in the Library to work in a group when I need to 5.60 25 5.36 18
The Library anticipates my learning and research needs 5.58 26 4.91 28
I am informed about Library services 5.32 27 4.99 24
Library classes and online tutorials help me with my learning and research needs 5.22 28 5.13 23
Mean Importance Scores — How often are you required to be on campus? - Rarely (i.e. a few times a year)
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University of Western Sydney Library Survey Results, October 2009
156 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.42 1 6.46 7
Library staff provide accurate answers to my enquiries 6.33 2 6.52 3
Library staff are approachable and helpful 6.24 3 6.46 5
Library staff are readily available to assist me 6.13 4 6.46 5
Face-to-face enquiry services meet my needs 6.08 5 6.24 13
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 6.02 6 6.06 16
When I am away from campus I can access the electronic Library resources and services I need 5.99 7 6.63 1
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.75 8 6.62 2
Books and articles I have requested from other libraries and campuses are delivered promptly 5.74 9 6.21 14
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.65 10 6.04 18
The Library web site provides useful information 5.58 11 6.28 11
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.56 12 6.43 8
The library web site is easy to use 5.53 13 6.47 4
Printing and photocopying facilities in the Library meet my needs 5.47 14 6.04 17
I can find library resources easily from vUWS sites 5.43 15 6.38 9
Opening hours meet my needs 5.39 16 5.95 19
Course specific library resources meet my learning needs 5.37 17 6.31 10
I can find a place in the Library to work in a group when I need to 5.36 18 5.60 25
The Library is a good place to study 5.31 19 5.67 23
Library signage is clear 5.24 20 5.65 24
The items I’m looking for on the library shelves are usually there 5.18 21 6.26 12
I can find a quiet place in the Library to study when I need to 5.17 22 5.95 20
Library classes and online tutorials help me with my learning and research needs 5.13 23 5.22 28
I am informed about Library services 4.99 24 5.32 27
Laptop facilities (e.g. desks, power) in the Library meet my needs 4.95 25 5.71 22
A computer is available when I need one 4.94 26 6.17 15
I can get wireless access in the Library when I need to 4.91 27 5.90 21
The Library anticipates my learning and research needs 4.91 28 5.58 26
Mean Performance Score — How often are you required to be on campus? - Rarely (i.e. a few times a year)
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University of Western Sydney Library Survey Results, October 2009
156 Responses
Gap Importance
Mean Rank Mean Rank
A computer is available when I need one 1.23 1 6.17 15
The items I’m looking for on the library shelves are usually there 1.08 2 6.26 12
I can get wireless access in the Library when I need to 0.99 3 5.90 21
I can find library resources easily from vUWS sites 0.96 4 6.38 9
Course specific library resources meet my learning needs 0.94 5 6.31 10
The library web site is easy to use 0.94 6 6.47 4
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.87 7 6.43 8
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.87 8 6.62 2
I can find a quiet place in the Library to study when I need to 0.78 9 5.95 20
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.77 10 5.71 22
The Library web site provides useful information 0.70 11 6.28 11
The Library anticipates my learning and research needs 0.68 12 5.58 26
When I am away from campus I can access the electronic Library resources and services I need 0.64 13 6.63 1
Printing and photocopying facilities in the Library meet my needs 0.58 14 6.04 17
Opening hours meet my needs 0.56 15 5.95 19
Books and articles I have requested from other libraries and campuses are delivered promptly 0.47 16 6.21 14
Library signage is clear 0.41 17 5.65 24
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.39 18 6.04 18
The Library is a good place to study 0.36 19 5.67 23
I am informed about Library services 0.33 20 5.32 27
Library staff are readily available to assist me 0.33 21 6.46 5
I can find a place in the Library to work in a group when I need to 0.25 22 5.60 25
Library staff are approachable and helpful 0.22 23 6.46 5
Library staff provide accurate answers to my enquiries 0.20 24 6.52 3
Face-to-face enquiry services meet my needs 0.16 25 6.24 13
Library classes and online tutorials help me with my learning and research needs 0.08 26 5.22 28
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.04 27 6.06 16
Library staff treat me fairly and without discrimination 0.03 28 6.46 7
Mean Gap Scores — How often are you required to be on campus? - Rarely (i.e. a few times a year)
© Insync Surveys - 312-
University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Rarely (i.e. a few times a year)
156 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 67 5 The Library anticipates my learning and research needs
66 24 27 66 6 Opening hours meet my needs
65 28 22 20 21 19 65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 26 23 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 11 25 2 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 15 7 10 62 Median 10 Face-to-face enquiry services meet my needs
61 8 61 11 The items I’m looking for on the library shelves are usually there
60 6 18 9 60 12 The Library is a good place to study
59 17 13 59 13 I can find a quiet place in the Library to study when I need to
58 58 14 I can find a place in the Library to work in a group when I need to
57 16 12 57 15 A computer is available when I need one
56 5 3 14 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 55 17 I can get wireless access in the Library when I need to
54 54 18 Printing and photocopying facilities in the Library meet my needs
53 1 53 19 Library staff treat me fairly and without discrimination
52 4 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
ort
an
ce
Me
an
sx
10
51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Me
dia
n
Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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University of Western Sydney Library Survey Results, October 2009Top 10 Factors — How often are you required to be on campus? - Never
94 Responses
Most Important Factors Mean Highest Performing Factors Mean Lowest Performing Factors Mean Largest Gaps (I - P) Mean
When I am away from campus I
can access the electronic Library
resources and services I need
6.69Library staff treat me fairly and
without discrimination6.24
I can get wireless access in the
Library when I need to4.93 The library web site is easy to use 1.09
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
6.59Library staff are approachable and
helpful6.23
The Library anticipates my
learning and research needs4.97
A computer is available when I
need one0.96
The library web site is easy to use 6.56Library staff provide accurate
answers to my enquiries6.22
A computer is available when I
need one5.13
Course specific library resources
meet my learning needs0.90
Course specific library resources
meet my learning needs6.52
Library staff are readily available
to assist me6.14
I am informed about Library
services5.14
The items I’m looking for on the
library shelves are usually there0.90
Library staff are approachable and
helpful6.52
When I am away from campus I
can access the electronic Library
resources and services I need
5.88
Library classes and online tutorials
help me with my learning and
research needs
5.15
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
0.85
Library staff are readily available
to assist me6.50
Face-to-face enquiry services
meet my needs5.88
The items I’m looking for on the
library shelves are usually there5.27
I can find library resources easily
from vUWS sites0.82
Library staff provide accurate
answers to my enquiries6.47
Self Service (e.g. self check loans,
returns, requests, renewals,
holds) meets my needs
5.79I can find a quiet place in the
Library to study when I need to5.34
When I am away from campus I
can access the electronic Library
resources and services I need
0.81
I can find library resources easily
from vUWS sites6.44
Information resources located in
the Library (e.g. books, journals,
DVDs) meet my learning and
research needs
5.75 Opening hours meet my needs 5.39I can get wireless access in the
Library when I need to0.75
Library staff treat me fairly and
without discrimination6.41
Online resources (e.g. ejournals,
databases, ebooks) meet my
learning and research needs
5.73I can find a place in the Library to
work in a group when I need to5.43
Books and articles I have
requested from other libraries and
campuses are delivered promptly
0.64
Books and articles I have
requested from other libraries and
campuses are delivered promptly
6.20The Library web site provides
useful information5.70 The library web site is easy to use 5.48 Opening hours meet my needs 0.54
Factors rated top 10 in importance
© Insync Surveys- 314-
University of Western Sydney Library Survey Results, October 2009
94 Responses
Importance Performance
Mean Rank Mean Rank
When I am away from campus I can access the electronic Library resources and services I need 6.69 1 5.88 5
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 6.59 2 5.73 9
The library web site is easy to use 6.56 3 5.48 19
Course specific library resources meet my learning needs 6.52 4 5.62 15
Library staff are approachable and helpful 6.52 5 6.23 2
Library staff are readily available to assist me 6.50 6 6.14 4
Library staff provide accurate answers to my enquiries 6.47 7 6.22 3
I can find library resources easily from vUWS sites 6.44 8 5.62 14
Library staff treat me fairly and without discrimination 6.41 9 6.24 1
Books and articles I have requested from other libraries and campuses are delivered promptly 6.20 10 5.56 17
The Library web site provides useful information 6.19 11 5.70 10
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 6.18 12 5.75 8
The items I’m looking for on the library shelves are usually there 6.16 13 5.27 23
A computer is available when I need one 6.10 14 5.13 26
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.97 15 5.52 18
Opening hours meet my needs 5.94 16 5.39 21
Printing and photocopying facilities in the Library meet my needs 5.91 17 5.70 12
Face-to-face enquiry services meet my needs 5.89 18 5.88 6
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.89 19 5.79 7
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.88 20 5.68 13
The Library is a good place to study 5.86 21 5.70 11
I can find a quiet place in the Library to study when I need to 5.79 22 5.34 22
I can find a place in the Library to work in a group when I need to 5.76 23 5.43 20
I can get wireless access in the Library when I need to 5.68 24 4.93 28
Library signage is clear 5.66 25 5.58 16
I am informed about Library services 5.46 26 5.14 25
Library classes and online tutorials help me with my learning and research needs 5.37 27 5.15 24
The Library anticipates my learning and research needs 5.34 28 4.97 27
Mean Importance Scores — How often are you required to be on campus? - Never
© Insync Surveys - 315-
University of Western Sydney Library Survey Results, October 2009
94 Responses
Performance Importance
Mean Rank Mean Rank
Library staff treat me fairly and without discrimination 6.24 1 6.41 9
Library staff are approachable and helpful 6.23 2 6.52 5
Library staff provide accurate answers to my enquiries 6.22 3 6.47 7
Library staff are readily available to assist me 6.14 4 6.50 6
When I am away from campus I can access the electronic Library resources and services I need 5.88 5 6.69 1
Face-to-face enquiry services meet my needs 5.88 6 5.89 18
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 5.79 7 5.89 19
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 5.75 8 6.18 12
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 5.73 9 6.59 2
The Library web site provides useful information 5.70 10 6.19 11
The Library is a good place to study 5.70 11 5.86 21
Printing and photocopying facilities in the Library meet my needs 5.70 12 5.91 17
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 5.68 13 5.88 20
I can find library resources easily from vUWS sites 5.62 14 6.44 8
Course specific library resources meet my learning needs 5.62 15 6.52 4
Library signage is clear 5.58 16 5.66 25
Books and articles I have requested from other libraries and campuses are delivered promptly 5.56 17 6.20 10
Laptop facilities (e.g. desks, power) in the Library meet my needs 5.52 18 5.97 15
The library web site is easy to use 5.48 19 6.56 3
I can find a place in the Library to work in a group when I need to 5.43 20 5.76 23
Opening hours meet my needs 5.39 21 5.94 16
I can find a quiet place in the Library to study when I need to 5.34 22 5.79 22
The items I’m looking for on the library shelves are usually there 5.27 23 6.16 13
Library classes and online tutorials help me with my learning and research needs 5.15 24 5.37 27
I am informed about Library services 5.14 25 5.46 26
A computer is available when I need one 5.13 26 6.10 14
The Library anticipates my learning and research needs 4.97 27 5.34 28
I can get wireless access in the Library when I need to 4.93 28 5.68 24
Mean Performance Score — How often are you required to be on campus? - Never
© Insync Surveys - 316-
University of Western Sydney Library Survey Results, October 2009
94 Responses
Gap Importance
Mean Rank Mean Rank
The library web site is easy to use 1.09 1 6.56 3
A computer is available when I need one 0.96 2 6.10 14
Course specific library resources meet my learning needs 0.90 3 6.52 4
The items I’m looking for on the library shelves are usually there 0.90 4 6.16 13
Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs 0.85 5 6.59 2
I can find library resources easily from vUWS sites 0.82 6 6.44 8
When I am away from campus I can access the electronic Library resources and services I need 0.81 7 6.69 1
I can get wireless access in the Library when I need to 0.75 8 5.68 24
Books and articles I have requested from other libraries and campuses are delivered promptly 0.64 9 6.20 10
Opening hours meet my needs 0.54 10 5.94 16
The Library web site provides useful information 0.49 11 6.19 11
Laptop facilities (e.g. desks, power) in the Library meet my needs 0.45 12 5.97 15
I can find a quiet place in the Library to study when I need to 0.45 13 5.79 22
Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs 0.44 14 6.18 12
The Library anticipates my learning and research needs 0.37 15 5.34 28
Library staff are readily available to assist me 0.36 16 6.50 6
I can find a place in the Library to work in a group when I need to 0.33 17 5.76 23
I am informed about Library services 0.32 18 5.46 26
Library staff are approachable and helpful 0.29 19 6.52 5
Library staff provide accurate answers to my enquiries 0.25 20 6.47 7
Library classes and online tutorials help me with my learning and research needs 0.22 21 5.37 27
Printing and photocopying facilities in the Library meet my needs 0.21 22 5.91 17
Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs 0.20 23 5.88 20
Library staff treat me fairly and without discrimination 0.17 24 6.41 9
The Library is a good place to study 0.16 25 5.86 21
Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs 0.10 26 5.89 19
Library signage is clear 0.08 27 5.66 25
Face-to-face enquiry services meet my needs 0.01 28 5.89 18
Mean Gap Scores — How often are you required to be on campus? - Never
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University of Western Sydney Library Survey Results, October 2009Best Practice Categories Gap Grid — How often are you required to be on campus? - Never
94 Responses
Performance Means x 10 Statements
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 1 I am informed about Library services
70 70 2 The Library web site provides useful information
69 69 3 Library signage is clear
68 68 4 Library classes and online tutorials help me with my learning and research needs
67 27 67 5 The Library anticipates my learning and research needs
66 28 24 66 6 Opening hours meet my needs
65 25 2220,21
65 7 Books and articles I have requested from other libraries and campuses are delivered promptly
64 26 19 64 8 Self Service (e.g. self check loans, returns, requests, renewals, holds) meets my needs
63 63 9 Online enquiry services (e.g. Online Librarian, Contact Us) meet my needs
62 11 72,23
62 10 Face-to-face enquiry services meet my needs
61 15 61 Median 11 The items I’m looking for on the library shelves are usually there
60 16 60 12 The Library is a good place to study
59 69,12,
188 10 59 13 I can find a quiet place in the Library to study when I need to
58 13 14 58 14 I can find a place in the Library to work in a group when I need to
57 17 3 57 15 A computer is available when I need one
56 56 16 Laptop facilities (e.g. desks, power) in the Library meet my needs
55 1 55 17 I can get wireless access in the Library when I need to
54 4 54 18 Printing and photocopying facilities in the Library meet my needs
53 5 53 19 Library staff treat me fairly and without discrimination
52 52 20 Library staff are approachable and helpful
51 51 21 Library staff provide accurate answers to my enquiries
Imp
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51 51 21 Library staff provide accurate answers to my enquiries
50 50 22 Library staff are readily available to assist me
49 49 23 Information resources located in the Library (e.g. books, journals, DVDs) meet my learning and research needs
48 48 24 Online resources (e.g. ejournals, databases, ebooks) meet my learning and research needs
47 47 25 Course specific library resources meet my learning needs
46 46 26 I can find library resources easily from vUWS sites
45 45 27 When I am away from campus I can access the electronic Library resources and services I need
44 44 28 The library web site is easy to use
43 43
42 42
41 41
40 40
39 39
38 38
37 37
36 36
35 35
34 34
33 33
32 32
31 31
<31 <31
<31 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70
Media
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Legend: Gap > 2.9 Gap > 1.9 Gap > 1.4 Gap > 0.9 Gap < 0.9
© Insync Surveys
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© Insync Surveys
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