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Unit Training
Information Management
ObjectivesBy the end of this session you should be able to:
• Populate all the required information on a CFRR/ACR/PTR/PCR in accordance with PHECC completion guidelines.
• Request a unique incident call number (INCO)for transporting a patient in a Red Cross vehicle.
Which Report do you use?• A Cardiac First Responder Report (CFRR) is used if you
have attended a Cardiac arrest as part of a CFR in the community group.
• An Ambulatory Care Report (ACR) is used for the general treatment and discharge of a patient back to an event, that the Irish Red Cross is covering.
• A Patient Transport Report (PTR) is used for the Inter facility transport of a patient that has no interventions.
• A Patient Care Report (PCR) is used if a patient is to be transported to an Emergency Department, there may also be an ACR completed but a PCR must also be completed for the transport.
Purpose of PCR/ACR/CFRR
• Clinical– Recording pre-hospital care interventions and
medications administered is an essential clinical responsibility of pre-hospital emergency care practitioners.
– Documents the events preceding and possible hospital admission of the patient (ref PCR).
Purpose of PCR/ACR/CFRR• Legal
– Patient Care Report’s identify the care that has been given to a patient.
– Properly completed it will give protection and be an essential aid if called as a witness in court.
Purpose of PCR/PTR/ACR/CFRR
Organisation Information– Activity related information can assist in future
planning and development.– May be used for Public Health monitoring and to
provide information for research into new skills, services, equipment and other resources required in the future.
– Assist in the development of both service and individual training plans.
Purpose of PCR/ACR/CFRR
Inaccurate documentation is potentially damaging to patients, the IRC (Service Provider) and the standing of the pre-hospital emergency care practitioner.
CFR Report
Ambulatory Care Report
Patient Care Report edition 3
Patient Care Report edition 3
OHCAR• The Out of Hospital Cardiac Arrest
Register is a National Register that will assist in better understanding of the causes and interventions in cardiac arrest.
• Please ensure if you have attended a Cardiac Arrest that the OHCAR section on the back of the PCR is completed with the most information that can be obtained
Patient Transport Report
Entering Information on Forms
• Accurate• In real time if
possible• Factual• Complete• Legible• Correct
• Objective• Errors• Signing – PIN• Tick Box • Coded Entry• Abbreviations• Numerical
See www.phecit.ie for more information on form completion
Requesting an INCO number
1. To request an INCO number text 087-2873955 with INCO 1234
• No commas or apostrophes.
• Insert one blank space between INCO and your PHECC number.
Inputting an INCO number1. You will receive back, by
text your INCO incident number.
2. Record this number in the Incident Number field box on the Incident Information page of the PCR.
3. Record your PHECC PIN in the correct Attending or Supporting field boxes.
Communications Centre Codes1. Communications
codes are to be entered into the CC code field box on the PCR.
2. The code that is used is the region that the incident has occurred in.
Communications Centre CodesCommunication
CentreIrish Red Cross Region
CC30 IRC Head Office
CC31 Dublin North East
CC32 Dublin Mid Leinster
CC33 Southern
CC34 Western
CC35 Commercial Services Department
CC36 Spare
CC37 Spare
CC38 Spare
CC39 Irish Red Cross Search and Rescue
(2 MRT’s and 1 Lifeboat)
Station Code IRC Area Station Code
IRC Area
CA Carlow LC Limerick
CB Cavan LD Longford
CL Clare LA Louth
CE Connemara MA Mayo
CR Cork MC Meath
DE Donegal MB Monaghan
DB Dublin Borough O Offaly
DC Dublin Fingal S Sligo
DA South Co. Dublin LE Leitrim
DD Dun Laoghaire/Rathdown R Roscommon
G Galway T Tipperary
KC Kerry WA Waterford
KA Kildare WD Westmeath
KL Kilkenny WB Wexford
LB Laois WC Wicklow
RC Head Office SA/SB Spare
Station Code
Handover Report• Provide age and gender of patient.• Describe incident and chief complaint.• Describe patient’s level of responsiveness.• Report vital signs and examination results.• Report pertinent medical condition in
SAMPLE format.• Report interventions provided.• Hand over top copy (original) of PCR.
Summary• Purpose of Patient Care Report
completion.• Information entry onto CFRR/PTR/
ACR/PCR.• Handover Report.
References• Irish Red Cross SOP’s Patient Care
Reporting ver. 1.3• PHECC STN003-PCR Information Standard
ver. 2.0 • 3rd Edition PCR Completion guide (Audio-
Visual)• Ambulatory Care Report Guidebook• CFR Report Completion Guide • PHECC Glossary of terms ver.1.0
• All PHECC documents can be downloaded or viewed from www.phecit.ie