Unit 5 Job Satisfaction &

Motivation

Survey on motivation

• p.38 Exercise A

What motivates you to worker harder?

The value of job satisfactionThe motivation of employees is

influenced by job satisfaction. Job satisfaction:

- the degree to which employees are satisfied with their jobs

The effect of job satisfaction

Chapter 3 15

ProductivityProductivityProductivity

AbsenteeismAbsenteeismAbsenteeism

TurnoverTurnoverTurnover

Job

Satisfaction

and Employee

Performance

JobJob

SatisfactionSatisfaction

and Employeeand Employee

PerformancePerformance

Maslow proposed that we have a hierarchy of needs. Once one is fulfilled we can move on to the next.

Maslow’s Hierarchy of

Needs

Physiological needs: In the early 1900s, Henry Ford aided his employees in satisfying physiological needs by paying them $5 a day – twice the going wage.

Safety needs: IBM, AT&T, Xerox, and Johnson & Johnson have created stress-management programs for employees that include everything from exercise and meditation to counseling and referrals.

Social needs: Auto workers at the Fremont, California assembly plant operated as a joint venture between GM and Toyota are referred to as team members. Team members rotate jobs and work together in an atmosphere of mutual trust. They produce almost defect-free cars.

Esteem needs: When Union Carbide’s CEO asked for volunteers to develop new business ideas. 10 percent of the 2,000-member specialty chemicals staff signed up. Some 66 new-venture ideas dreamed up by these volunteers are being studied by Union Carbide.

Self-actualization needs: As a young man, Sid Craig wrote his goals on his bathroom mirror every morning ( “Become the owner of the company”). After a career that included teaching ballroom dancing and owning five Arthur Murray franchises, Craig and his wife Jenny built the enormously successful chain of Jenny Craig diet clinics in US and Australia.

Hertzberg’s two-factor theory

Hygiene or maintenance factors

Salary

Job security

Work conditions

Level and quality of supervision

Company policy and administration

Interpersonal relations

Motivator or growth factors

Sense of achievement

Recognition

Responsibility

Nature of the work

Personal growth and advancement

Work-related factors that can fulfill basic needs and prevent job dissatisfaction

Work-related factors that can lead to job satisfaction and motivate employees

Exhibition Examples of firms that have achieved very high job satisfaction:

Firm Methods

Southwest Airlines

• Treats employees with respect.• Empowers employees to solve problems.• Gives awards and recognition to employees.

MBNA • Focuses on hiring employees who get along with other people.• Provides on-site childcare.

Microsoft • Casual work environment.• Empowers employees to solve problems.

Eddie Bauer

• Two-week paid sick leave for new parents.• Flexible work schedules.

Exercises

• Listening: p.40 “Motivating factors”

• Reading: pp.38-39 “Fringe benefits”

• Reading: p.41 “Job satisfaction is all in a name”

Survey: best employers in China

• Which companies are the top 5 companies to work for in China?

• What kinds of benefits do they provide for their employees?