Unisys University – LACR

A Common Language as a Strategic Imperative in Global Organizations

Betsy Urdaneta – Senior Lead Consultant Helping Unleash our Talent Advantage

Agenda

• Unisys today overview –  Go-to-Market and Delivery approach –  Global Sourcing

• Unisys University – Developing Talent to Succeed!

• GlobalEnglish at Unisys

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UNISYS WORLD-WIDE

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•  An information technology company with over 130 years of history of innovation

•  More than 28,000 strong in 100+ countries •  Provides a portfolio of IT Services , software

and technology

Unisys 2009 – Corporate Goals

A flexible, creative and adaptable approach to face today’s challenging global economic environment

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Unique Portfolio

• SECURITY • DATA-SERVICE TRANSFORMATION AND OUTSOURCING • END-USER OUTSOURCING AND SUPPORT SERVICES • APPLICATION MODERNIZATION AND OUTSOURCING

Business Unit Driven • PUBLIC SECTOR • GLOBAL INDUSTRIES • GLOBAL OUTSOURGING & INFRASTRUCTURE • FEDERAL

Global Sourcing Delivery Model • ONSITE, ONSHORE, NEARSHORE, AND OFFSHORE RESOURCES

UNISYS GLOBAL SOURCING FOOTPRINT

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Global Outsourcing Shared Centers Brazil, Mexico, USA, UK, Australia, China, Bangalore

Solution Development Centers Brazil, Colombia, Chile, USA, France Spain, Portugal, Bangalore, China, NZ, South Africa

Call Centers Colombia, Venezuela, Brazil, Mumbai, UK, USA

Managed Services Australia, China, UK, USA, Argentina Venezuela, Mexico

Security Command Centers NZ, USA, Colombia, Netherlands

Unisys University Supporting our Go-To-Market and Delivery of Solutions approach

UNISYS UNIVERSITY •  Mission:

–  Help unleash our employees’ talent advantage with a comprehensive portfolio in Talent Management and Learning and Development.

•  We offer the expertise, tools, resources and services to:

–  Aid in the development of knowledge and skills needed to succeed –  Contribute to Individual and Business Performance by Aligning Development with

Business Needs –  Assist Business Units in optimizing their effectiveness and successfully implementing

change

•  Unisys University focuses in two areas:

–  Learning and Development –  Global Talent Management

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LEARNING AND DEVELOPMENT

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•  UU provides learning and development solutions that impact Human Capital Growth and Success

•  Use of CONSULTING as a framework to understand specific needs

•  UU delivers packaged and customized solutions aligned to Business Strategies and Corporate Goals

•  Our portfolio includes:

GLOBAL TALENT MANAGEMENT

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•  Focus on the optimization of our workforce to achieve business results through:

–  Alignment and achievement of performance objectives and targets. –  Identification and development of core competencies. –  Visibility of career paths and growth opportunities. –  Identification and development of our top talent and alignment to the biggest and

boldest opportunities.

–  Integration of global HR solutions to meet the talent development and management needs of our business.

GlobalEnglish and Unisys University

An answer to today’s Business Dynamics

Genesys of Unisys-GlobalEnglish Relationship in Latin America

• No control over other English programs at the time (mostly instructor led) –  Quality –  Absenteeism –  Learning Results –  ROI

• Piloted in Brazil in 2004 –  25 participants –  One month

• First group started with 70 employees in Brazil

• Current number of licences is 250 only in LAC

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GlobalEnglish Solution today – Key Premises

• Based on business priorities and accomplishment of objectives –  Communication of Corporate Business Goals –  Identification of specific Business Unit objectives

• Focus on strategic and key roles in the organization –  Technical roles supporting offshore clients – Managers who lead Global Sourcing resources –  Employees with regional and/or global responsibilities –  Employees involved in regional and/or global projects

• Direct involvement of management

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GLOBALENGLISH IMPLEMENTATION IN UNISYS LATIN AMERICA

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Three-stage annual implementation process

STAGE I Nomination and Selection Process

 Communication to managers send Q4

 Managers prepare and send Business case per individual

 Assessment and validation of BC by UU consultants and HR partners

  Formal announcement to managers with results of process

Plan:

MEASURE

  Formal survey is conducted  Results analyzed to identify

effectiveness  Results are presented to

management

Plan:

STAGE II IMPLEMENTATION AND FOLLOW UP

  Send formal announcement to selected employees

  Selected employees are informed of local/regional English Language Policies and general Unisys University policy

  Periodic one-to-one follow up

Plan:

ENGLISH AS A FOREIGN LANGUAGE IN UNISYS LATIN AMERICA

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•  English is necessary

•  Required in current job 96%

•  Relevant to receive a promotion 88%

•  Usage on a daily basis 79% •  72% for internal and external communication with coworkers

•  47% with managers

•  22% with customers

•  A skills gap exists •  91% feel their current level of English in insufficient and need additional

study time

•  Urgency of improvement •  61% need to improve in the next 12 months

IMPACT ON PERFORMANCE

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  Applicability of Learning

+  97% of users cite the learning as relevant to their daily job +  91% have already used what they learned from GlobalEnglish on

the job

  Users are better able to communicate in English across a wide range of business situations

+  77% improved their ability to produce and understand email in English

+  80% improved their ability to understand English documents +  46% improved their ability to participate in meetings in English +  65% improved in their ability to respond to questions and offer

assistance in English

  Productivity Gains: The average time savings reported due to improved English skills is 2.5 hours per week.

ROI: PRODUCTIVITY GAIN

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1,000 Learners Time saved or recovered due to better English skills (emails, presentations, meetings, etc.)

2 hours/week (2.5 hours saved - .5 hours/week using GlobalEnglish)

Annual Productivity Gains (in hours) 80,000 hours (assumes 40 working weeks in a year)

Employee Cost per hour (fully loaded) $40 per hour

Annual Productivity Gains (in USD) $3.2 MM in annual productivity gains from improved English skills

ROI Analysis Total Annual Investment ($328,350)

Annual Net Savings on Investment $2.8 MM annually

This translates into 10,000 person-days of productive time gained due to Unisys’s investment in the GlobalEnglish Service

THANK YOU!