Unexpected Violence in the Workplace – The New Reality!

Unexpected Violence in Unexpected Violence in the Workplace – The New the Workplace – The New

Reality! Reality!

Raymond C. Ferrara, CPP, CFE, MBCI, CBM, M.S.Ed

ObjectivesObjectives

Raise awarenessRaise awareness

List prevention strategiesList prevention strategies

Look at legal issuesLook at legal issues

Identify documentation Identify documentation requirements.requirements.

Convert your new expertise into Convert your new expertise into actionaction

StatisticsStatistics Approximately 2 million people in the United Approximately 2 million people in the United

States are victims of workplace violence each States are victims of workplace violence each yearyear

In an average week in United States In an average week in United States workplaces, one employee is killed and at least workplaces, one employee is killed and at least 25 are seriously injured in violent assaults by 25 are seriously injured in violent assaults by current or former coworkerscurrent or former coworkers

Workplace violence accounts for nearly 16% of Workplace violence accounts for nearly 16% of all work-related fatal occupational injuries.all work-related fatal occupational injuries.

The Department of Labor’s Bureau of Labor The Department of Labor’s Bureau of Labor Statistics lists homicide as one of the top four Statistics lists homicide as one of the top four leading causes of death within the workplaceleading causes of death within the workplace

Homicide is the 2Homicide is the 2ndnd leading cause of job-related leading cause of job-related deaths for womendeaths for women

StatisticsStatistics Approximately 68 percent of employers Approximately 68 percent of employers

have written policies addressing workplace have written policies addressing workplace violenceviolence

Approximately 79 percent of employers Approximately 79 percent of employers regulate and/or prevent weapons on regulate and/or prevent weapons on company premisescompany premises

Workplace violence costs a lot more to Workplace violence costs a lot more to worry about than attorney feesworry about than attorney fees U.S. businesses about $4.2 billion annuallyU.S. businesses about $4.2 billion annually American companies pay over 1,700,000 sick American companies pay over 1,700,000 sick

days annually due to lost time resulting days annually due to lost time resulting directly from workplace violencedirectly from workplace violence

Healthcare StatsHealthcare Stats

The healthcare sector leads all other The healthcare sector leads all other industries, with 45% of all nonfatal industries, with 45% of all nonfatal assaults against workers resulting in assaults against workers resulting in lost work days in the US. (BLS, 2006)lost work days in the US. (BLS, 2006)

In 2009 there were 2,050 assaults In 2009 there were 2,050 assaults and violent acts reported by RNs and violent acts reported by RNs requiring an average of 4 days away requiring an average of 4 days away from work (BLS, Private Industry, from work (BLS, Private Industry, State and Local Government, 2011) State and Local Government, 2011)

What is Workplace What is Workplace Violence?Violence?

Workplace violence is any physical assault, Workplace violence is any physical assault, threatening behavior, or verbal abuse threatening behavior, or verbal abuse occurring in the work setting.occurring in the work setting.

According to the FBI, “According to the FBI, “WPV includes: WPV includes: Homicide, physical assault, domestic Homicide, physical assault, domestic violence, stalking, threats, harassment, violence, stalking, threats, harassment, bullying, emotional abuse, intimidation, bullying, emotional abuse, intimidation, and other forms of conduct that create and other forms of conduct that create anxiety, fear, and a climate of distrust in anxiety, fear, and a climate of distrust in the workplace.the workplace.

What is Workplace What is Workplace Violence? Cont’d…Violence? Cont’d…

A workplace may be any location either A workplace may be any location either permanent permanent

or temporary where an Associate performs any or temporary where an Associate performs any work-related duty.work-related duty.

This includes, but is not limited to, This includes, but is not limited to, the building and the surrounding perimeters,the building and the surrounding perimeters,including the parking lots, field location, including the parking lots, field location, customers’ job sites, and traveling to and customers’ job sites, and traveling to and from work assignments.from work assignments.

According to SHRMAccording to SHRM Workplace violence: Assaults and other Workplace violence: Assaults and other

violent acts or threats that occur in or are violent acts or threats that occur in or are related to the workplace and entail a related to the workplace and entail a substantial risk of physical or emotional substantial risk of physical or emotional harm to individuals or damage to company harm to individuals or damage to company resources or capabilities. resources or capabilities.

Workplace violence may involve Workplace violence may involve employees, clients and vendors of the employees, clients and vendors of the affected organization as well as those who affected organization as well as those who do not have a relationship with the do not have a relationship with the organization but who may know the organization but who may know the intended victims.intended victims.

Types of WPV and Types of WPV and Preventative StrategiesPreventative Strategies

Type I:Type I: Violent acts by criminals who have no connection Violent acts by criminals who have no connection

with the workplace, but enter to commit robbery with the workplace, but enter to commit robbery or another crimeor another crime

Most Common Victims:Most Common Victims: Bank runs, second/third shift workersBank runs, second/third shift workers

Preventative Strategies:Preventative Strategies: Emphasis on physical security measures, Emphasis on physical security measures,

special employer policies, and Associate special employer policies, and Associate training (Physical Security Assessment, training (Physical Security Assessment, camera, panic alarms, hold-up procedures)camera, panic alarms, hold-up procedures)


Type II:Type II:

Violence directed at Violence directed at Associates/employees by customers Associates/employees by customers or vendorsor vendors

Most Common Victims:Most Common Victims: Counter sales, showroom consultants, Counter sales, showroom consultants,

and driversand drivers Preventative Strategies:Preventative Strategies:

Policy, procedures, awareness trainingPolicy, procedures, awareness training


Type III:Type III:Violence against coworkers, supervisors, or Violence against coworkers, supervisors, or

managers by a present or former managers by a present or former associate/employeeassociate/employee

Most Common Victims:Most Common Victims: Any Associate/employeeAny Associate/employee

Preventative Strategies:Preventative Strategies: Policy, procedures, training, assessment, Policy, procedures, training, assessment,

observable behaviors observable behaviors


Type IV:Type IV:Violence committed in the workplace by someone Violence committed in the workplace by someone

who does not work there, but has a personal who does not work there, but has a personal relationship with an associate/employeerelationship with an associate/employee

An abusive spouse or domestic partnerAn abusive spouse or domestic partner

Most Common Victims:Most Common Victims: Any Associate/employeeAny Associate/employee

Preventative Strategies:Preventative Strategies: Policy, procedures, training, security Policy, procedures, training, security

department awarenessdepartment awareness

Other Types of WPV:Other Types of WPV:

Property-DirectedProperty-Directed Associate damaging company Associate damaging company

property or reputation property or reputation

Terroristic violence against a Terroristic violence against a targeted company and its associatestargeted company and its associates

Gang-related violenceGang-related violence

Examples of WPVExamples of WPV Making false, malicious or unfounded Making false, malicious or unfounded

statements against coworkers, statements against coworkers, supervisors, or subordinates supervisors, or subordinates which tend to damage their reputations which tend to damage their reputations or undermine their authorityor undermine their authority

Inappropriate remarks, such as making Inappropriate remarks, such as making delusional statementsdelusional statements

Fascination with guns or other weapons, Fascination with guns or other weapons, bringing weapons into the workplacebringing weapons into the workplace

Examples of WPVExamples of WPV

Verbal harassment; abusive or Verbal harassment; abusive or offensive language, gestures offensive language, gestures or other discourteous or other discourteous conduct towards supervisors, conduct towards supervisors, fellow Associates, or customersfellow Associates, or customers

Disorderly conduct, such as Disorderly conduct, such as shouting, throwing or shouting, throwing or pushing objects, pushing objects, punching walls, and punching walls, and slamming doorsslamming doors

Examples of WPVExamples of WPV

Verbal threats to inflict bodily Verbal threats to inflict bodily harm; including vague or covert harm; including vague or covert threatsthreats

Attempting to cause physical harm; Attempting to cause physical harm; striking, pushing striking, pushing and other aggressive and other aggressive physical acts against another physical acts against another person person

Actual ThreatsActual Threats

Do not minimize actual statements or Do not minimize actual statements or threats made by the individualthreats made by the individual

Take them at their word or action and Take them at their word or action and respond appropriately. Contact your respond appropriately. Contact your Human Resources or Security Human Resources or Security Department, if you have one. If serious, Department, if you have one. If serious, contact law enforcement immediately.contact law enforcement immediately.

Document the threat.Document the threat.

Potential Results of WPVPotential Results of WPV

Workplace violence damages…Workplace violence damages… TrustTrust CommunityCommunity Sense of securitySense of security

Every Associate/employee has a right to Every Associate/employee has a right to feel safe and secure while on the jobfeel safe and secure while on the job

Violence in the Violence in the WorkplaceWorkplace

Homicides

Physical Assaults

Verbal Threats

Hassles & High Maintenance

Intimidation & Harassment

HighRiskof

Harm

LowRiskof

Harm

Continuum of Workplace Continuum of Workplace ViolenceViolence

Assaults

Homicide Threats

Verbal abuse

Legal Duties and Legal Duties and ObligationsObligations

OSHA General Duty clause, Workers’ OSHA General Duty clause, Workers’ Comp and Civil Rights laws require:Comp and Civil Rights laws require:

1.1. The employer has a legal obligation to provide a The employer has a legal obligation to provide a workplace free of conditions or activities that either workplace free of conditions or activities that either the employer or industry recognizes as hazardous the employer or industry recognizes as hazardous and that cause, or are likely to cause, death or and that cause, or are likely to cause, death or serious physical harm to employees when there is a serious physical harm to employees when there is a feasible method to abate the hazard. feasible method to abate the hazard.

2.2. Employers responsible for job-related injuries.Employers responsible for job-related injuries.

3.3. Protection from harassment, Protection from harassment, threats, and violence.threats, and violence.


If If NO action is takenNO action is taken to to

avert preventable avert preventable

violence, the violence, the victimvictim may may

sue the employer sue the employer under under

such claims as such claims as

negligence, workers’ negligence, workers’

comp, and OSHA.comp, and OSHA.


Zero Incidents Trumps Zero ToleranceZero Incidents Trumps Zero Tolerance

But if But if action is takenaction is taken to to avert preventable avert preventable

violence,violence,the the accusedaccused may sue the may sue the employer for such claims employer for such claims as discrimination, as discrimination,

invasion invasion of privacy, false of privacy, false imprisonment, wrongful imprisonment, wrongful discharge, defamation.discharge, defamation.

Interdisciplinary Interdisciplinary Response to WPVResponse to WPV

There needs to be written policies that address threats, violence, harassment, drug and alcohol use, and weapons.

Physical Security SurveysThreat Assessment Teams (HR, Risk, Legal, Security Safety, Facilities Management)Outside resources (Operational Psychologists, Executive Protection Specialists) Trained Threat Management TeamsThreat Assessment

Evaluating Current Evaluating Current Prevention and Prevention and

Intervention PracticesIntervention Practices Does your organization have protocols in place Does your organization have protocols in place

to manage workplace emergencies? to manage workplace emergencies? Does your organization identify clear lines of Does your organization identify clear lines of

workplace behavior?workplace behavior?

Does your workplace encourage employees to Does your workplace encourage employees to report circumstances of concern?report circumstances of concern?

Are employees aware and trained about Are employees aware and trained about policies or programs related to workplace policies or programs related to workplace violence?violence?

Evaluating Current Evaluating Current Prevention and Prevention and

Intervention PracticesIntervention PracticesDoes your organization have the following:Does your organization have the following: Anti-harassment and discrimination policy?Anti-harassment and discrimination policy? Substance abuse policy?Substance abuse policy? Code of business conduct/ethics policy?Code of business conduct/ethics policy? Electronic communication policy?Electronic communication policy? Inspection policy establishing employer’s Inspection policy establishing employer’s

right to access employee’s workplace right to access employee’s workplace computer, desk, locker, other items and computer, desk, locker, other items and premises as may be necessary and premises as may be necessary and appropriate during an investigation? appropriate during an investigation?

WPV Threat Assessment WPV Threat Assessment SurveySurvey

Recommendations for Workplace Violence Prevention Recommendations for Workplace Violence Prevention ProgramsPrograms

For a sample threat assessment For a sample threat assessment survey, go to survey, go to www.www.oshaosha.gov/Publications/.gov/Publications/osha31osha315353.pdf.pdf

or or www.osha.gov/Publications/osha3148.pdf

Physical Security Physical Security AssessmentAssessment

According to ASIS, a physical security risk According to ASIS, a physical security risk assessment could include the following items:assessment could include the following items:

Documenting law enforcement, fire Documenting law enforcement, fire department and hospital locations and department and hospital locations and contact information.contact information.

Documenting contacts for security staff in Documenting contacts for security staff in nearby facilities.nearby facilities.

Documenting other building tenants.Documenting other building tenants. Securing all building entrances after hours, Securing all building entrances after hours,

and arming alarm systems.and arming alarm systems.


Securing dock/shipping areas at all times.Securing dock/shipping areas at all times. Making sure all entrances, parking lots Making sure all entrances, parking lots

and grounds are well-lit.and grounds are well-lit. Securing doors and windows so they Securing doors and windows so they

cannot be easily opened or removed.cannot be easily opened or removed. Actively monitoring video cameras during Actively monitoring video cameras during

business hours and ensuring that business hours and ensuring that cameras cover all entrances, exits and cameras cover all entrances, exits and parking areas.parking areas.


Functioning adequate access control Functioning adequate access control systemsystem

Implementing commercial-grade security Implementing commercial-grade security lockslocks

Doing an inventory of electronic key cards, Doing an inventory of electronic key cards, to ensure they are returned by exiting to ensure they are returned by exiting employees, and deactivating cards employees, and deactivating cards immediately after workers leave the immediately after workers leave the organization or lose their cardorganization or lose their card

Tracking and auditing employees’ keysTracking and auditing employees’ keys

Risk Factors and Early Risk Factors and Early Warning SignsWarning Signs

Moral righteousness (“I’ve been wronged”)Moral righteousness (“I’ve been wronged”) Can’t (or won’t) take criticism; does nothing Can’t (or won’t) take criticism; does nothing

wrongwrong Homicidal or suicidal comments or threatsHomicidal or suicidal comments or threats Holds a grudge, especially against managementHolds a grudge, especially against management Expresses desperation over work or familyExpresses desperation over work or family Has history of violent behavior (on or off job)Has history of violent behavior (on or off job) Fascinated with incidents of workplace violenceFascinated with incidents of workplace violence Intimidating and/or harassing behaviorIntimidating and/or harassing behavior

More Risk Factors and More Risk Factors and Early Warning SignsEarly Warning Signs

Carrying or displaying work tools as Carrying or displaying work tools as weapons weapons

Threats of harm (direct or veiled)Threats of harm (direct or veiled) Paranoia (“They’re out to get me”)Paranoia (“They’re out to get me”) Excessive drug or alcohol useExcessive drug or alcohol use Experiencing legal problemsExperiencing legal problems Ignores co-worker safetyIgnores co-worker safety Outbursts of angerOutbursts of anger What’s your “gut” telling you?What’s your “gut” telling you?

Sample Threat Sample Threat Management Process Management Process

Non-emergencyNon-emergency

Threat Risk ScreeningThreat Risk Screening

Fact finding verificationFact finding verification Confirm the statements leading to Confirm the statements leading to

the threatthe threat Current and former supervisorsCurrent and former supervisors Background check refreshBackground check refresh HR filesHR files


Motivating factors for the action or Motivating factors for the action or statementsstatements

What was communicated – Hunter or What was communicated – Hunter or HowlerHowler

Violence interest, weapons, group affiliationViolence interest, weapons, group affiliation Has the individual engaged in planning an Has the individual engaged in planning an

actact Conducted site surveillance, target Conducted site surveillance, target

harassing, breaching, stalkingharassing, breaching, stalking History of mental illness or substance abuseHistory of mental illness or substance abuse


Has the individual exhibited symptom:Has the individual exhibited symptom: Paranoia, delusional ideasParanoia, delusional ideas Extreme agitationExtreme agitation Suicidal tendenciesSuicidal tendencies Acted out on beliefsActed out on beliefs


Does the individual blame others or Does the individual blame others or exhibit a strong sense of exhibit a strong sense of entitlement, defensiveness, entitlement, defensiveness, intolerance of othersintolerance of others

Is the individual experiencing strong Is the individual experiencing strong life stressorslife stressors

Financial, divorce, custody disputes, Financial, divorce, custody disputes, loss of status, death in the family loss of status, death in the family (human factors)(human factors)


What is the individual’s known history What is the individual’s known history ConflictConflict ViolenceViolence Criminal conduct (domestic or Criminal conduct (domestic or

substance abuse)substance abuse)


Does the individual have critical Does the individual have critical emotional anchors (family)emotional anchors (family)

Has the individual expressed genuine Has the individual expressed genuine remorseremorse

Has the individual responded Has the individual responded positively to defusing effortspositively to defusing efforts

Has the individual engaged in Has the individual engaged in problem solving and sought problem solving and sought professional treatmentprofessional treatment

Threat Assessment Threat Assessment Knowledge ResourcesKnowledge Resources

Lone Worker SafetyLone Worker Safety

““Someone who works by themselves Someone who works by themselves without close or direct supervision.” without close or direct supervision.”

““Lone working should carry no more risk Lone working should carry no more risk than normal working, but managers must than normal working, but managers must recognize that risks to lone workers are recognize that risks to lone workers are greater because there is a reduced level greater because there is a reduced level of immediate support available.” of immediate support available.”



Situational Awareness:Situational Awareness: is the ability to identify, process, is the ability to identify, process,

and comprehend the critical and comprehend the critical elements of information elements of information immediately confronting you. immediately confronting you. More simply, it’s More simply, it’s knowing what is knowing what is going on around you. going on around you. Are you Are you prepared to respond to these prepared to respond to these critical pieces of information? critical pieces of information?


Eliminate lone working if possibleEliminate lone working if possible Implement control measures to reduce Implement control measures to reduce

riskrisk Train staff members in methods of safe Train staff members in methods of safe

lone workinglone working Monitor the situation to ensure the Monitor the situation to ensure the

risk reduction methods workrisk reduction methods work

The ReceptionistThe Receptionist Identify and resolve security Identify and resolve security

vulnerabilities in the front desk and vulnerabilities in the front desk and reception area reception area

Develop procedures and policies to Develop procedures and policies to maintain a secure front desk area maintain a secure front desk area and facility and facility

Recognize at-risk and threatening Recognize at-risk and threatening behaviors of irate customers and behaviors of irate customers and visitors visitors

The ReceptionistThe Receptionist Identify common tactics that distract Identify common tactics that distract

front desk personnel from front desk personnel from dangerous, criminal actions dangerous, criminal actions

De-escalate hostile individuals and De-escalate hostile individuals and manage hostile encounters manage hostile encounters

Interact with aggressive customers Interact with aggressive customers and visitors and visitors

Domestic Violence in the Domestic Violence in the WorkplaceWorkplace

Harassing Phone callsHarassing Phone calls StalkingStalking Unauthorized entryUnauthorized entry Protective OrdersProtective Orders No Trespassing noticeNo Trespassing notice Criminal records research Criminal records research

Domestic ViolenceDomestic Violence

Active ShooterActive ShooterMyths & RealitiesMyths & Realities

MythsMyths No one knewNo one knew Never saw it comingNever saw it coming He just snappedHe just snapped

RealitiesRealities Erratic or abnormal behavior is a warning sign Erratic or abnormal behavior is a warning sign

of possible future violence.of possible future violence. Warnings can be through comments, feelings, Warnings can be through comments, feelings,

or thoughts.or thoughts. There are flags along the path to violence.There are flags along the path to violence.

The Faces of The Faces of Active ShootersActive Shooters 1966

Charles Whitman

Killed 14

Wounded 32

1986

Patrick Sherrill

Killed 14

Wounded 6

2003

Doug Williams

Killed 6

Wounded 9

1991

George Hennard

Killed 23

Wounded 201999

Dylan Klebold

Eric Harris

Killed 13

Wounded 21

2007

Robert A. Hawkins

Killed 9

Wounded 4

2007

Seung-Hui Cho

Killed 32

Wounded 25

2009

Nidal Malik Hasan

Killed 13 Wounded 32

2001

William D. Baker

Killed 5

Wounded 4

2011

Jared Lee Loughner

Killed 6

Wounded 12

2013 Christopher

Dorner

Killed 4 Wounded 3

2012Adam Lanza

Killed 27Wounded 2

2012James E. Holmes

Killed 12Wounded 58

2013Aaron Alexis

Killed 12Wounded 8

2013John Zawahri

Killed 4Injured 5

Active Shooter ResponseActive Shooter Response

Seek secure areaSeek secure area Calm, reassure, and quiet othersCalm, reassure, and quiet others Report the incidentReport the incident Treat the injuredTreat the injured Law enforcement response:Law enforcement response:

Objective is to neutralize threatObjective is to neutralize threat EvacuationEvacuation Follow-up medical care, interview, counselingFollow-up medical care, interview, counseling InvestigationInvestigation

Active Shooter TrainingActive Shooter Training

Run – Hide – Fighthttp://www.readyhoustontx.gov/videos.html

Practical AdvicePractical Advice Support victims of WPV and domestic violenceSupport victims of WPV and domestic violence

Don’t punish themDon’t punish them

Adopt and practice fair and consistent Adopt and practice fair and consistent disciplinary procedures for violators disciplinary procedures for violators

Build a workplace climate of trust and respectBuild a workplace climate of trust and respect

At the first sign of WPV, have your established At the first sign of WPV, have your established protocol ready. CONTACT YOUR THREAT protocol ready. CONTACT YOUR THREAT MANAGEMENT TEAM. If necessary, contact MANAGEMENT TEAM. If necessary, contact law enforcement.law enforcement.

Understanding Employer Understanding Employer Contributions to WPVContributions to WPV

UnderstaffingUnderstaffing Poorly defined job responsibilitiesPoorly defined job responsibilities Downsizing and re-organizationDownsizing and re-organization Poor labor-management relationsPoor labor-management relations Negative management stylesNegative management styles

Arbitrary orders, micro-managing, public reprimands, Arbitrary orders, micro-managing, public reprimands, inconsistent disciplineinconsistent discipline

Inadequate securityInadequate security Lack of Associate counselingLack of Associate counseling Lax safety standards – high injury rateLax safety standards – high injury rate Not addressing Associate grievancesNot addressing Associate grievances

Hiring PracticesHiring Practices

1.1. What your Risk/Human Resources What your Risk/Human Resources Department can do to assist:Department can do to assist:

Pre-employment screeningPre-employment screening Review histories of drug or alcohol abuseReview histories of drug or alcohol abuse Past work conflictsPast work conflicts Criminal convictionsCriminal convictions

2.2. What you should do:What you should do: The InterviewThe Interview

Defensive hostile attitude?Defensive hostile attitude? Frequent job changes?Frequent job changes? Blames others for problems?Blames others for problems?

Managers’ Managers’ ResponsibilitiesResponsibilities

Demonstrate the workplace culture and Demonstrate the workplace culture and climateclimate

Do not tolerate horseplay, bullying, Do not tolerate horseplay, bullying, intimidation, lack of trustintimidation, lack of trust

Prevent high levels of stress, frustration, and Prevent high levels of stress, frustration, and angeranger

Prevent poor Prevent poor communicationcommunication

Team approach Team approach for response for response

Employees Should Employees Should Understand:Understand:

Policy and procedurePolicy and procedure Medical care, counseling, workers’ comp, legal Medical care, counseling, workers’ comp, legal

assistance, PTSD, Corporate Chaplain Program, assistance, PTSD, Corporate Chaplain Program, EAPEAP

Risk factors and warning signsRisk factors and warning signs Prevention and defusing techniquesPrevention and defusing techniques Cultural diversityCultural diversity Action and assistance plansAction and assistance plans Personal protectionPersonal protection

Buddy system, night escortBuddy system, night escort Reporting and record keepingReporting and record keeping

Employees Should Employees Should Understand:Understand:

A safe way to A safe way to anonymouslyanonymously report a crime, report a crime, or potential crime, without fear of reprisalor potential crime, without fear of reprisal

Response Response RecommendationsRecommendations

Remember the “Three R’s”:Remember the “Three R’s”:

RRed Flagsed Flags

RResourcesesources

RRecoveryecovery RRR


First “R”:First “R”:

RRed Flagsed Flags

Recognize a potentialRecognize a potential problem for what it is – a problem for what it is – a

potential problem!potential problem!

You don’t need to be aYou don’t need to be a a work prevention experta work prevention expert

to figure it out. That’s why to figure it out. That’s why you’ve got…you’ve got…


Second “R”:Second “R”:

RResourcesesources

““Who ya gonna Who ya gonna call?”call?”

Human ResourcesHuman ResourcesSecurity Security

LegalLegalEmployment PracticesEmployment Practices

Employee Assistance ProgramEmployee Assistance ProgramCounselorsCounselors

Social Service agenciesSocial Service agenciesLaw enforcementLaw enforcement

Response Response RecommendationsRecommendationsThird “R”:Third “R”:

RRecoveryecovery

Once we identify the problem (Once we identify the problem (red red flagflag) and consult with the right ) and consult with the right

people (people (resourcesresources), it’s time to “fix ), it’s time to “fix it and make it better” (it and make it better” (recoveryrecovery).).

To Prevent WPV --- Go To Prevent WPV --- Go LOCOLOCO

GoGo LOCOLOCO

LListen to employeesisten to employees

OObserve employeesbserve employees

CCompare notes with ompare notes with colleaguescolleagues

OObtain helpbtain help

Now That We’ve Just Traveled Now That We’ve Just Traveled Down the Road Leading to the Down the Road Leading to the Prevention of Workplace Violence…Prevention of Workplace Violence…

Let’s Revisit our Let’s Revisit our ObjectivesObjectives

1.1. Raised awarenessRaised awareness2.2. Listed prevention strategiesListed prevention strategies3.3. Looked at legal issuesLooked at legal issues4.4. Identified documentation Identified documentation

requirementsrequirements

NOW, it’s time for YOU to…NOW, it’s time for YOU to…Convert your new expertise into action!Convert your new expertise into action!

ResourcesResources

http://peaceatwork.org/http://peaceatwork.org/ http://www.workplaceviolence911.com/http://www.workplaceviolence911.com/

https://www.osha.gov/SLTC/workplaceviolence/inhttps://www.osha.gov/SLTC/workplaceviolence/index.htmldex.html

ResourcesResources

http://www.atapworldwide.org/http://www.atapworldwide.org/

http://workplaceviolencenews.com/http://workplaceviolencenews.com/

Healthcare ResourcesHealthcare Resources http://www.cdc.gov/niosh/topics/violence/http://www.cdc.gov/niosh/topics/violence/

training_nurses.htmltraining_nurses.html

http://nursingworld.org/workplaceviolencehttp://nursingworld.org/workplaceviolence

https://www.osha.gov/SLTC/healthcarefacilities/https://www.osha.gov/SLTC/healthcarefacilities/violence.htmlviolence.html

Healthcare ResourcesHealthcare Resourceshttps://www.osha.gov/SLTC/etools/hospital/https://www.osha.gov/SLTC/etools/hospital/

hazards/workplaceviolence/viol.htmlhazards/workplaceviolence/viol.html

https://www.https://www.asisasisonline.org/online.org/

http://www.iahss.org/http://www.iahss.org/

Why this is importantWhy this is important

Pelham, Alabama

That’s It! That’s It!

Raymond C. Ferrara, CPP, CFE, MBCI, CBM, M.S.Ed

Documents

Unexpected Violence in the Workplace – The New Reality!