Types of Foodservice Operations

Conventional (cook/serve)

Commissary

Ready prepared (cook/chill)

Assembly/serve (thaw/serve)

Managing the Organization: Outline

Levels/Skills/Roles of Managers

Theories of Management

Functions of Managers» POSDCoRB» CLAAM

Tools of Management

Roles of Managers

Manage ___________

Manage ___________

Manage ___________

Levels / Skills of Managers

Top

(Policy)

Middle

(Organizational)

First-line

(Day-to-day)

Conceptual

Human

Technical

Skills:

Goals, etc.

Policies

Procedures, methods

Theories of Management

__________ theory: Tenets» one best way to do a job» one best way to organize» the organization should

function in a _____________ manner

Fayol’s Principles (1949)

specialization is efficient authority discipline unity of command unity of direction subordination of interests fair remuneration centralization is efficient order brings efficiency equity stability initiative esprit de corps

_________________ theory» organization as a social system» involvement promotes

efficiency

___________________» use quantitative techniques to

help managers make decisions

Theories of Management

Theories of Management

_____________ approach» system is open» dynamic equilibrium is goal–feedback received–adjustments made

» _________________: any change affects other parts of the system

» ______________

____________approach: __________ to the situation

Expanded Systems Model of an Organization

Input

Transformation

Output

Also: control, memory, feedback

Glossary

Management» arrangement of individuals/groups

to accomplish the goals of an organization

Hawthorne effect» people respond to efforts on their

behalf System» set of parts that work together to

achieve a designed purpose Contingency» something dependent on

something else

Technology» ____________________

Power» ____________________

Glossary

Glossary

Authority» granting of power for a purpose

within certain limits Responsibility» obligation to perform an assigned

activity Parity principle» ______________________

Accountability» state of accepting ____________

internally to oneself or externally to another

Functions of Management

Planning Organizing Staffing Directing COordinating Reporting Budgeting

Communicating Leading Activating, Actuating Motivating

Tools of Management

Plans

Organizational chart

Job analysis

Records: financial, purchasing, production, etc.

Planning

Planning = “Big Picture” thinking» vision» goals/objectives» core values statement»mission statement, slogan

Dimensions of Planning

Repetitiveness» standing vs. single-use

Time span» short vs. long term

Level of management» broad vs. specific

Flexibility

Plans

Standing vs strategic plans

Outcomes developed:» goals/objectives:

» policies:

» operating plans: day-to-day

Work Schedules

Outline of:» work to perform» procedures to use» time allotted

Types of schedules:» production (N321)» individual (fig. 13.10)» **daily unit (fig. 13.11)**» organization (fig. 13.12)

Daily Unit Schedule

Consider:» work to perform

(menu analysis, experience)» working conditions– equipment availability– physical conditions

» worker efficiency

_____________ = estimated labor hours needed ÷ working hours in a day

Criteria

___________________

Evenly distribute _________

Include ___________ duties

Minimize employee _______» +20-30%

Be _________

Tools of Management

Plans

Organizational chart

Job analysis

Records: financial, purchasing, production, etc.

Creating the ______________ structure

___________: delegation» chain of command» authority is delegated;

responsibility is shared– parity principle

_________________: departmentalization» empowerment» cross-training» communication

Organizational Chart

Departmentalization

_____________» production, sales, finances,

personnel, purchasing _____________ _____________ _____________» school vs. college vs.

healthcare» grocery vs. institutional

_____________» equipment use» time shifts

Organize by:

Chart depicts:

_________________, which depends on:

Authority and Delegation» accountability

Line vs. staff organization

Line: based on _____________» responsibility is clear and

primarily vertical» vertical growth via delegation» horizontal growth via

departmentalization– divide by function, product, or

location

Staff: based on ___________» ________________________» categorize by:– service -- initiation– advisory -- innovation– control

Job Analysis

Job ______________

Job ______________» title» positional identity: department,

supervisor, supervisees» ____________

Performance ____________» define