Upload
homer-tyler-cox
View
214
Download
0
Embed Size (px)
Citation preview
Turkey Trip15. – 20. April 2013
Operational Improvements
Hotels surveyed
Barut Lara Suites & Spa (401 rooms)HolidayCheck: 5.5 and 94% guests recommendationTripAdvisor: number 1 in Antalya (223 hotels)Traveler choice winner 2013 – Top luxuryTUI Holly (3 or 4 years back to back) and Thomson Gold medal winnerLess expensive Hotel
Royal Holiday Village (500 rooms)HolidayCheck: 5.5 and 94%TripAdvisor: number 18 in Antalya (improved now to number 13)
Rixos Premium (769 rooms)HolidayCheck: 5.6 and 94%TripAdvisor: number 19 in Belek (66 hotels)Traveler choice 2012Most expensive hotel (EGP 500 more than Barut Lara)
Additionally Calista, Susesi, Maxx Royal and Sensimar were visited
Food and Beverage
Welcome DrinkRixos
Open Bar instead of served welcome drink in the lounge and at the entrance typical Egyptian sweet as welcome (Lokum offered in Turkey)
New arrivals welcome drinksRixos
Ultra All-Inclusive Food OfferBarut Lara
BreakfastBuffet main and Turunc restaurant Breakfast a la carteLate BreakfastPatisserieLunchMain & Turunc restaurantFast food cornerPatisserieA la carte restaurant DinnerMain restaurantA la Carte RestaurantNight buffet till 1 am
Important is the notice that the management can change opening time as needed seasonally as some outlets are outdoor only
Ultra All-Inclusive Food OfferRoyal Palace
Ultra All-Inclusive Food OfferRixos
Reduction of the themes evening with 5 a la carte restaurants
Barut Lara
2 themes nights per week as Egyptian and Gala nights could be for our hotels with several a la carte restaurants. In low season close each day one or 2 a la carte restaurants as experienced.
Additional outlet – patisserie (which is Also the late breakfast outlet)
Barut Lara
Additional outlet – local tentAll the hotels
Egyptian tent with tea and other Egyptian food and beverage spezialties (incl. Sisha) as here the Turkish ones
Additional outlet - Kids restaurantsAll hotels
In all the hotels, a kids restaurant with hot and cold buffet (same build and set up as adult buffet) is available next to the main restaurant and inside the kids club itself (so 2 outlets for kids). In general kids facilities are amazing
Additional outlet – food courtBarut Lara
All the below items in addition to the snacks menu:CrepesWafflesHamburgerMezzehPizzaFried Chicken (KFC style)
In Calista hotel:BagelsFruitsSandwichesHot dogs
Additional outlet – food courtRixos Premium
HamburgerWafflesSaladsPizza/PideFried Chicken(KFC style – 3 kinds)BagelsFruitsSandwichesSoupsSpaghettiDoenerFilled potatoesIce cream
Variety of food at the patisserie outlet Royal Palace
Day one Day two
Variety of food at buffet Royal Palace
List kinds of Lara and Palace against JH&RAnd improvements where additional efforts are needed through SAA
Presentation of food at buffet All hotels
Seasonal strawberries fruit cornerBarut Lara and Sensimar Side
This corner can be implemented for all the seasonal fruits (tasty and at best price during their season as mango, water melon, figs etc. Same flexibility in our menu is need for vegetables as asparagus etc...
Hot croissants & french pastriesAll hotels
Eyes for detailsRoyal Holiday Palace
Double usage of outlets for a la carte offers
Barut Lara
The indoor grill of the main restaurant is also the bbq a la carte restaurant with add. Terrace to main rest. (only outdoor or the beach and suites pool restaurant being for dinner a la carte outdoor restaurants
Ultra All-Inclusive Beverage offerBarut Lara
International branded spirits but local wines and sparking wine
Ultra All-Inclusive Beverage offerBarut Lara
Stair for kids at the barBarut Lara/Rixos
Ultra All-Inclusive Beverage offerBarut Lara, Royal palace and Rixos
Add minibar beverage within our all-inclusive offer
Table decoration for Turkish theme nightRixos
Same for Egyptian night (Sofra in MM restaurant style)
Table set up a la carte restaurantRixos and Barut Lara
Runner on the table clothes and long clothes on side where no guests.
Table set up main restaurant – Runner on table clothe
Rixos
Buffet sauces/dressings in clear wine bottles
Royal Palace
Traditional service of Turkish coffeeAt Lobby Bar
Sensimar
Mobile stations for waitersIn and outdoor
Barut Lara
Rooms
Sent in the wardrobeRoyal Holiday Palace and Sensimar
High quality plastic chair with less maintennace as fer forge with cushion
Sensimar
Paper envelop napkin instead of linen napkin to reduce misuse and loss
Royal Palace
Top wardrobe set up with beach bagBarut Lara
Spa
Relaxation chairs with hot waterSensimar
Outdoor massage pavillons within theSpa garden
Sensimar and Rixos
Entertainment
EntertainmentBarut Lara
Not every day but if then high quality as the magic show
Entertainment at Sensimar is 2 shows, 2 live music evenings and 1 Turkish night per week
Entertainment during low leisure seasonRixos
Standing tables within the AmphitheaterSensimar
Safety
Colored cutting boards in preparation kitchen
Royal Palace
Disinfection dispenser in toilets
Sensimar
Bridge with light
Rixos
Entire Hotel
Hotel map and clear offer descriptionBarut Lara
Tour of the Hotel Rixos
Each day at 4h30 pm introduction of all facilities of the property with golf cars and Taf-Taf
This could be arranged for huge properties or on area level at MC and MM
Hotel facilities and Staff IntroductionBarut Lara
At each arrival, the new guests are invited to an introduction (at Barut Lara) in the indoor amphitheater where the film of all facilities of the hotels are presented to the guests in several languages. Additionally the GM present the department heads to the guests . Beverage and small canapés are served
Environment policy exposed at guestsInformation board
Sensimar
Guests information through LCD at Reception
Royal Palace
Guest photos competitionRixos
Best pictures of the guests to be framed, exposed andrecompensed with prizes.This pictures to become free for hotel usage in third parties web site and brochures if professional
Animal friendly hotelsSensimar and Royal Palace
Action Plan
Action Plan for pilot project hotels
Action Plan for pilot project hotels
My resume
Resume
I can confirm the information from TUI Germany saying that their hotels in Egypt have a better total satisfaction but Turkey is far away in hotel facilities and F&B offers. In all the hotels we have visited the service is either lower or at similar level than our best hotels. Better service is available at the top hotels of Antalya as Calista, Susesi, Mardan and Maxx RoyalWith several adjustments in offers and facilities but also and especially in the main buffet offer and its design, space and live cooking facilities, we should be able to surpass any actual competitor in Egypt.We have also seen that a la carte restaurants are differently frequented (and in low season not all time opened) by the guests and not at first priority for the guest satisfaction. Also quality of food (except Turkish a la carte restaurants) is much lower than at the main restaurant buffet.Main restaurant and the wide food and beverage time offer/variety/live cooking are our main weaknesses to focus on as we will catch up with food corners and increased a la carte outlets.
Thank you for having been
part of this trip