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Huntington Ingalls Industries, Technical Solutions Division (HII-TSD)

(Camber Corporation)

12689 Challenger Parkway

Suite 130

Orlando, FL 32826

Skills Certification TA Manual 2018 ii

VETERANS BENEFITS ADMINISTRATION

SKILLS CERTIFICATION TEST ADMINISTRATION MANUAL

TABLE OF CONTENTS

CHANGE RECORD .................................................................................................................................................. IV

INTRODUCTION ..................................................................................................................................................... 1

OVERVIEW OF MANUAL ........................................................................................................................................... 1 OVERVIEW OF TESTING PROCESS ................................................................................................................................ 1

PRE-TEST PREPARATION ........................................................................................................................................ 2

FIRST STEPS .......................................................................................................................................................... 2 INTERNAL COORDINATION ........................................................................................................................................ 3

Coordinate with Candidates and Coaches ...................................................................................................... 3 Requests for Accommodation under ADA ....................................................................................................... 3 Coordinate with IRM Staff ............................................................................................................................. 4 Identify Support Staff for Test Administration ................................................................................................ 5 Identify Test Site ............................................................................................................................................ 6

OBTAIN SUPPLIES / PREPARE DOCUMENTS ................................................................................................................... 7 LATE REGISTRATIONS ............................................................................................................................................... 7

USING THE TA PORTAL ........................................................................................................................................... 8

OVERVIEW ............................................................................................................................................................ 8 ASSIGNING TEST FORMS......................................................................................................................................... 12

Seating Chart .............................................................................................................................................. 13 Making Assignments in the TA Portal ........................................................................................................... 13

ASSIGNING GROUPS .............................................................................................................................................. 13 ADMINISTERING THE TEST....................................................................................................................................... 14

Pre-Test Administrative Activities................................................................................................................. 14 Starting and Monitoring the Test ................................................................................................................. 14 Problems? ................................................................................................................................................... 14 End the Session ........................................................................................................................................... 15

TEST CANDIDATE SCREENS ................................................................................................................................... 16

OVERVIEW .......................................................................................................................................................... 16

TEST DAY ACTIVITIES............................................................................................................................................ 22

PREPARE TEST ROOM ............................................................................................................................................ 22 SIGN-IN CANDIDATES ............................................................................................................................................ 22 PROTOCOL DURING THE TEST................................................................................................................................... 23

Ensuring Test Security .................................................................................................................................. 23 Reading the Script ....................................................................................................................................... 23 Proctoring the Room ................................................................................................................................... 24 Completing the Test Record ......................................................................................................................... 24 Potential Problems ...................................................................................................................................... 24

SEND COMPLETED TEST MATERIALS TO HII-TSD .......................................................................................................... 26 Contact Information .................................................................................................................................... 26

Skills Certification TA Manual 2018 iii

APPENDIX A: PDF AND BROWSER CONFIGURATION ...........................................................................................A-1

APPENDIX B: 508 COMPLIANCE INFORMATION .................................................................................................. B-1

APPENDIX C: CONFIDENTIALITY AGREEMENT FOR UNION OBSERVERS ............................................................... C-1

APPENDIX D: VSR, PMC VSR AND VCE, AND JRVSR TEST ADMINISTRATION SCRIPT .......................................... D-1

APPENDIX E: DRO TEST ADMINISTRATION SCRIPT .............................................................................................. E-1

APPENDIX F: ASSISTANT COACH & COACH TEST ADMINISTRATION SCRIPT ........................................................ F-1

APPENDIX G: SR. VSR TEST ADMINISTRATION SCRIPT ........................................................................................ G-1

APPENDIX H: ROOM SIGNS ................................................................................................................................ H-1

Skills Certification TA Manual 2018 iv

Change Record

Date Change

March 2013 Condensed and moved TA scripts to appendices

April 2013 Added description of new display functionality for items marked for review

October 2013 Edited wording throughout

Updated screen shots

December 2013 Deleted wording regarding comment forms

February 2014 Added Sr. VSR information and script

Edited wording of scripts

April 2014 Added ADA language P.6

May 2014 Edited Sr. VSR, DRO scripts for SJT items

October 2014 Yearly update and edit, new contract numbers on Title page, added new web browser instructions

November 2014 Added procedure for managing a security breach

January 2015 Updated text regarding use of dual monitors

February 2015 Added text allowing access to VBMS

March 2015 Updated PMC VSR to PMC VSR and VCE

May 2015 Clarified scripts

September 2015 Significant updates to reflect TA Portal changes and new

electronic test documents

Updated Overview of Testing Process

Updated Pre-Test Preparation

Updated Using the TA Portal

Updated Test Candidate Screens

Updated Test Day Activities

Updated Test Scripts

May 2016 Removed paper-based documents

Clarified reasonable accommodation time

exceptions

August 2016 Updated fax number

Clarification of candidate resource restrictions

September 2016 Clarified TA Confidentiality Agreements

October 2016 508 compliance information

Eliminated MCC and IC item types

May 2017 Updated reasonable accommodation guidelines

Updated prohibited devices

June 2017 Updated HR contact

October 2017 Updated format

Added content for Assistant Coach

Updated procedures and scripts

Revised TA requirements

Late registration process update

April 2018 Updated all references to usernames to reflect the

change to five numbers instead of four numbers

Removed the requirement for TAs to provide a 1

minute reminder from the test scripts.

Skills Certification TA Manual 2018 1

Introduction

Overview of Manual

This manual is designed to introduce Test Administrators (TAs) to the procedures and security

measures for administering the VBA Skills Certification tests. Read this manual in its entirety to

become familiar with test preparation and procedures, to allow time to call or email questions

(see Contact Information), to alert OFO and HII-TSD about reasonable accommodations, and to

coordinate with VBA IRM for computer setup. Among other topics, the manual describes:

Pre-test activities

Use of the online Test Administrator (TA) Portal

Test administration protocols

Reasonable accommodation guidelines

Overview of Testing Process

Tests are administered online. The testing process works as follows:

TAs access a web-based portal that allows them to assign test forms to candidates, stop and start the test, and monitor candidate progress on the test.

TAs receive an email from HII-TSD approximately 3 business days prior to the test

that contains the administration information needed. At this time, the TA can access

the portal to prepare for testing. TAs log into the portal, sign an electronic

Confidentiality Agreement, and access the roster. Please note that a TA only needs to

submit one agreement for each test administration. One is not required for each day of testing.

Notify the HII-TSD Skills Certification Helpdesk immediately of any issues or inaccuracies identified in the roster.

Prior to candidates’ arrival, the TA will start each computer.

Each candidate will:

o Log on to the computer.

o Open an internet browser.

o Enter the URL for the Test Portal (https://skillcert.camber.com) (Note: There is

no “www” in the URL.)

o Select the System Check link on the Test Portal Setup and Login screen. If any software needs attention, this should be taken care of immediately.

o Verify documentation shortcuts open in a new window or tab. Candidates should

follow the steps in the Setup Instructions to configure the browser if needed (Appendix A: PDF and Browser Configuration).

o Log in to the test portal using the username and password located in the Roster

Login Sheet tab of the roster. (Note: Username contains two letters and five numbers, and is not case sensitive.)

o Read and agree to the Test Candidate Confidentiality Agreement. Answer the

Work-related Demographic questions.

o Edit the candidate name as it will appear on the test certificate, if desired.

https://skillcert.camber.com/


As candidates are ready for the test, the TA will read Introductory Instructions.

The TA will read the Test Instructions aloud and enable each candidate’s test to begin Session 1.

The TA will instruct candidates to select Continue on the Welcome screen to access the test.

Questions are presented one per screen. Each screen provides opportunity for candidates to add a comment about that test question.

Candidates are permitted to review and change answers to any test question while the

session is active. Once the session is stopped, candidates cannot make further changes. When a session is complete (submitted), candidates cannot return to it.

When all candidates have submitted or time is up (whichever comes first), end the

test session for those not completed and give final instructions for signing out of the

session.

All tests have two sessions. Session 2 follows the same procedures as Session 1. Test

sessions are separated by a 1-hour lunch break, except for DRO. The length of

sessions varies by test. Verify session lengths before beginning testing. The DRO test

has two sessions separated by a 15-minute break. Both DRO test sessions are

completed in the morning.

All candidates are to complete background, or demographic, information at the end of Session 2.

The TA must generate daily test records on the Documents screen for each session.

At the end of testing, the TA must email or fax completed paper-based test records

(e.g., Union Confidentiality Agreement, sign-in sheets) to HII-TSD. These documents

may be submitted in one batch after the last day of testing.

The remainder of this manual explains in detail what TAs must do to prepare for and administer

the test.

Pre-Test Preparation

First Steps

Certain steps must be taken in advance of testing. Prior to test day, complete the following:

Read this manual in its entirety to become familiar with test preparation and

procedures, to allow time to call or email questions (see Contact Information), and to

coordinate with VBA IRM for computer setup.

Upon receipt of the email containing the TA password, review the roster available on

the Documents screen in the TA Portal to confirm candidates testing at your station.

The Login tab provides usernames and passwords; the Sign-in tab provides candidate

names and spaces for candidate signatures and TA record keeping. You have full

access approximately 3 workdays before the test to download the roster and perform

pre-testing tasks.

Ensure all TAs and Assistant TAs sign Confidentiality Agreements. Electronic

agreements are generated on the TA Portal, Documents screen. Scan and email any


paper agreements for Union Observers to [email protected] or fax them to HII-

TSD (407-207-5883). A TA only needs to submit one agreement for each test

administration. One is not required for each day of testing.

Read through the script for the scheduled test. For questions about the script or procedures before test day, contact HII-TSD.

Internal Coordination

Coordinate with Candidates and Coaches

Contact test candidates and their supervisors to notify them of the test date and time and provide

the following information:

Prior to test day, candidates should read the Candidate Readiness Guide, available

from the Skills Certification website at: http://cptraining.vba.va.gov/C&P_Training/Skills_Cert/Index.htm.

Encourage candidates to coordinate with IRM staff prior to test day to set up the

computer they will use during testing to ensure all automated references and tools

are available. The Candidate Readiness Guide provides pointers on how to do this.

Dual monitors are required for use during testing.

Candidates are allowed to bring their own reference materials, prepared notes, and

battery-operated non-programmable calculators to the test center. Reference books

with handwritten notes are acceptable. Candidates MAY NOT bring electronic

devices (e.g., cell phone, programmable calculator, BlackBerry device, iPod, iPad, tablet, smartwatch) to the test site.

Requests for Accommodation under ADA

Candidates may submit a request for reasonable accommodation under the Americans with

Disabilities Act (ADA). When a disability or need for accommodation for Skills Certification

purposes is not obvious or not already known to VA (on file with the RO), the Agency may

request that the employee submit appropriate medical documentation about the disability and

limitations that would affect the candidate in the testing environment. For more information, see

VA Handbook 5975.1, Processing Requests for Reasonable Accommodation from Employees

and Applicants with Disabilities.

Employees who have unsuccessfully completed Skills Certification within a fiscal year and have

an approved accommodation on file are not required to provide new medical documentation

unless a different accommodation request is sought. However, employees required to undergo

recertification (every 2 years) must provide updated medical documentation to support

accommodations.

Requests should describe the preferred accommodation (e.g., large-print test booklet, additional

time, separate testing area) and the reason it is needed. If the request expands on an existing

accommodation (e.g., currently use a separate testing area but now request additional time),

additional documentation may be needed.

The TA must notify OFO of any requirement for a paper-based test as early as possible. As

soon as OFO is aware of the need for a paper-based test, OFO must notify HII-TSD to prepare

the paper-based test. Timely notification is essential to assure the preparation, printing, and

mailto:[email protected]

http://cptraining.vba.va.gov/C&P_Training/Skills_Cert/Index.htm


shipping of the paper-based test occur for the TA to receive the paper-based test with sufficient

time to prepare for its administration.

The TA should ask the candidate as early as possible for required medical documentation of

any expanded need. If you are aware that a candidate has an existing accommodation, but has

not asked for an accommodation at test registration, follow up to determine if an accommodation

is still required. By test administration day, candidates should have current medical

documentation verifying need. If medical documentation cannot be obtained in time for the test,

the request may not be approved. If a candidate is granted additional time to complete the test, it

does NOT allow longer than usual breaks within a session (for example, lunch).

The TA will have additional test day actions for candidates testing on 2 days. If a candidate will

be testing over 2 days due to a reasonable accommodation, the candidate will appear registered

on the roster for only the first day of testing. The TA will need to add the candidate’s name to the

roster on the second day of testing so he/she can sign in. This enables the candidate to sign in for

both days. The TA will make sure the test is stopped after the first session, whether by TA action

or candidate action, after the first day of testing. On the second day, the TA will set the test to

session 2 and start it for the candidate.

Coordinate with IRM Staff

At least 1 week before the test, coordinate with IRM staff to ensure all computers, including the

TA’s computer that controls the TA Portal, are in good working order and able to fully access the

online testing site. Provide IRM with a list of participants and the day they are testing.

IRM staff should:

Ensure all testing computers have downloaded current updates. There is no time on

test day for this. Candidates should be testing only on computers cleared and

updated by IRM staff, and should not use their assigned work laptops or desktops

for testing.

Ensure all computers are loaded with Adobe Acrobat Reader or Adobe Pro (not

both, as it causes a conflict), and that multiple PDF files can be opened in separate

browser windows or tabs at one time. Opening a PDF should not replace the test

window. Compatibility View should be turned off in the browser, as it can interfere

with the recording of answers. Follow the steps in the Setup Instructions document

located on the TA Portal Login and Documents screens to properly configure the

browser. Failure to do so could result in problems during the test.

Ensure that candidates are prohibited from accessing the following resources during the test:

o Email

o Microsoft Lync ®

o Network shared drives

o RBA2000

o ASPEN

o Assigned work computer (laptop or desktop)


Access to any restricted applications poses a severe security risk. Candidates

should have all necessary references and tools available on their desktop or via

the intranet.

Candidates may access VBMS.

Notify VBA of any problems identified during setup (e.g., links that don’t work).

Identify Support Staff for Test Administration

The role of TA is most important in preparing for the test. You must ensure the test is

administered in a standardized manner and that test security is maintained. If a large number of

people are testing at one time, or if multiple test rooms are in use, you will require assistance in

setting up and/or proctoring the test. The rule of thumb is that one TA or Co-Administrator (Co-

TA) is necessary for proctoring every 15-20 candidates. In some ROs, multiple assistants may be

required. A Union Observer is welcome at the test site. Any individuals observing the test or

accessing the TA Portal must complete a Confidentiality Agreement.

Test Administrator (TA)

Roles include:

Maintains lists of potential candidates with dates of eligibility

Notifies supervisors and employees of test date

Coordinates logistics with test dates, test sites, and candidate computer setup

Maintains security of test materials

Coordinates computer staging with IRM staff and invites test candidates to familiarize themselves with their computers before the test

Ensures candidates have no access to email, Microsoft Lync®, network shared drives, RBA 2000, ASPEN, and prohibited devices during the test

Conducts test administration by setting up the test site, signing-in candidates, administering the test, and checking candidates in and out of the sessions

Collects and returns materials to HII-TSD after the test is finished

Is present in the test room at all times during the administration

Who fills the role?

A Regional Office HR Liaison or other designated RO TA fills this role. The employee’s

position cannot reside within the Veterans Service Center (VSC) nor Pension Management

Center (PMC). Exception: The position of RO Training Manager can perform the duty regardless

of where the position resides.

Additionally, the person cannot be in a Bargaining Unit Employee (BUE) position.


Test Co-Administrator (Co-TA)

Roles include:

If more than approximately 15 people are sitting for the test at one time, a Co-TA will assist the TA in setting up the test site and proctoring the test.

If the test is administered in more than one room, a Co-TA will perform all TA roles.

Who fills the role?

The TA will designate an individual who is in a non-BUE position that does not reside within the

Veterans Service Center (VSC) nor Pension Management Center (PMC).

Exception: The position of RO Training Manager can perform the duty regardless of where the

position resides.

Test Administrator Assistant

Roles include:

Assists the TA in setting up the site and checking candidates in/out

Proctors the test to allow the TA to take brief personal breaks

Who fills the role?

The TA will designate an individual who is in a non-BUE position that does not reside within the

Veterans Service Center (VSC) nor Pension Management Center (PMC). Exception: The

position of RO Training Manager can perform the duty regardless of where the position resides.

Union Representative

Roles include:

Observes the test administration process, in general

Who fills the role?

Local union representative. This representative MAY NOT be someone who will sit for

certification in the job for which the test is being conducted at some time in the future.

Identify Test Site

It is important the test be administered in an environment that promotes optimal performance.

Standardization of conditions and instructions to candidates is critical.

Noise. The test site should be free from distracting background/outside noises.

Voice. The TA should be able to be heard throughout the entire room.

Distance. The test site should be arranged to maximize the distance between

candidates. If possible, candidates should be spread throughout the room, with as

much space as possible between them.


Work space. Every candidate must have a PC on which to take the test and sufficient space in which to work. This should not be the candidate’s assigned work computer.

Assigning test forms. Candidates taking the same form of the test should not be able to view each other’s screens.

Visibility. The TA’s podium/desk should be visible to all candidates, and all

candidates must be visible to the TA. If the layout of the room is such that the TA

cannot see the whole room, a Co-TA should be designated.

Obtain Supplies / Prepare Documents

HII-TSD provides each TA with a Roster Sign-in Sheet to be used to record candidates’ presence

at the testing site, and a login sheet from which the TA provides candidates their individual login

information. An email provides the TA brief instructions for logging into the Portal, accessing

the roster, and administering the test. Required documents are available online and in this TA

Manual:

Confidentiality Agreement for Test Candidates (signed electronically in test portal; hard copies only for candidates taking a paper test due to ADA accommodations)

Confidentiality Agreement for Test Administrators (one per TA/assistant per test administration; signed electronically in TA Portal)

Confidentiality Agreement for Union Observers (one for each observer; Appendix C: Confidentiality Agreement for Union Observers)

Test Record (two for each classroom: one for the morning and one for the afternoon session; generated electronically in TA Portal)

“Quiet Please, Testing in Progress” sign (Appendix H: Room Signs)

“Skills Certification Test Room” sign (Appendix H: Room Signs)

Other materials to provide to the candidates include:

Pens and pencils

Paper clips

Scratch paper (colored - to distinguish it from candidates’ prepared notes)

Late Registrations

When a registration user makes changes in the Skills Certification Registration System, the

changes are sent in a timely manner to the Test Portal in a batch update. Because TAs may not

have access to the Registration System, changes completed after the rosters have been distributed

must be communicated to the TA by the registration user. Thus, the TA should regularly check the TA Portal Setup tab for updated candidate information when changes were requested.


Using the TA Portal

Overview

The TA Portal Login screen, shown in Figure 1 below, provides a link to the candidate computer

Setup Instructions for coordinating with IRM during pretest setup.

The TA Portal has four tabs, or screens: Information, Documents, Setup, and Testing.

Log in to the TA Portal using the password provided in the TA email.

Figure 1: Login Screen


The Information screen, shown in Figure 2, provides important testing reminders and details.

Figure 2: Information Screen


The Documents screen, shown in Figure 3 below, provides links to this TA Manual, the

Candidate Roster for the test administration, and candidate computer Setup Instructions. TA

Confidentiality Agreements and Test Records are added and saved electronically.

Figure 3: Documents Screen


The Setup screen, shown in Figure 4 below, has a drop-down menu for selecting more than one

group. This screen features six columns:

Test Form - Assign test forms to each candidate per the guidance in the Assigning Test Forms section of this manual.

Group - Optional feature. If desired for organizational purposes, each candidate may be assigned to a group based on chosen criteria (e.g., test date or location).

Test Date - The testing date to which the candidate is assigned

Candidate Name - List of candidates at your station

Username - Candidates’ usernames

Password - Candidates’ passwords

Figure 4: Setup Screen


The Testing screen, shown in Figure 5, allows you to:

View session time limits.

Check all or uncheck all Start/Stop checkboxes.

View candidates by group.

View candidates by testing date.

Hide/view submitted candidates.

STOP/START test for all candidates (individually or altogether).

View current status of each test (stopped or started).

Set session assignments and view which session each candidate is currently assigned

to and working on (Session 1 [1], Session 2 [2], or Background [BG]). Session 1 is set by default when you set the form for a candidate.

View each candidate’s name.

View time elapsed since test start (hours:minutes:seconds).

Figure 5: Testing Screen

Assigning Test Forms

Approximately 3 business days before the test, TAs receive an email containing:

TA password

Test Administration instructions

Instructions for accessing the roster on the portal

Provided in Excel format, the Roster Sign-In Sheet tab has space for candidates to sign in, and

for you to verify they have logged in and out of both sessions. The Roster Login Sheet tab


contains the candidate usernames and passwords. Candidate usernames consist of two letters

(e.g., xy) and five numbers (e.g., 0123). If you open the file and can view only the sign-in sheet,

the workbook is minimized within Excel. Select the maximize button or double select the

workbook header to view it full-screen.

Seating Chart

For test security, candidates taking the same test form should be seated so that they cannot view

each other’s screens. Either assign forms first and create a seating chart for candidates based on

which test form they take, or let candidates decide where they will sit and assign test forms based

on the seats they take. (For example, assign Form A to candidates in the front row, Form B to

those in the second row, Form A to those in the third row, etc.) HII-TSD recommends TAs

randomly assign test forms prior to test day and create a seating chart in order to ensure equal

numbers of candidates are taking each form of the test.

Making Assignments in the TA Portal

The TA will assign test forms to the candidates.

You can assign test forms from up to 3 days before until the morning of the test. Go

to the TA Portal website (https://skillcert.camber.com/Admin/), select the RO, and

log in using your TA password from the email you received.

o Upon successful login, “Logged in as: <your RO name here>” will appear.

o If your password was entered incorrectly, an alert appears. Try again using the

correct information. If problems persist, contact the HII-TSD Skills Certification Help Desk at 407-249-7299 or [email protected].

The TA password is linked to the names and passwords for all candidates testing at

the RO. Upon successful login, select the Setup screen to view candidate names.

Select the drop-down menu and assign test Forms (A, B, …). Then, select Apply

Changes. The program is now set to administer the assigned forms to candidates.

When the test is started and candidates access it, the TA will not be able to

change form assignments.

Assigning Groups

If more than one room, location, or day is required to administer the test, the TA may choose to

assign candidates to a group. By assigning groups, each TA can choose to view only the

candidates in that room/location or who are testing on that particular day. The application

accommodates several groups.

On the Setup screen (see Figure 4), select the number of groups needed using the Number of Groups drop-down menu. This should be set once by the primary TA.

When more than one group has been selected, the Group column is activated. Use the drop-down menu to assign a group to each candidate.

Select Apply Changes to save.

On the Testing screen (see Figure 5), all candidates in all rooms are shown by default. When

more than one group is selected on the Setup screen, the View/Group drop-down menu becomes

https://skillcert.camber.com/Admin/



available. To view candidates assigned to a single group, select a group from the View/Group drop-down menu. To view all candidates again, choose All from the drop-down menu.

Administering the Test

Pre-Test Administrative Activities

Start all candidate computers before arrival. Candidates must log on to the VBA system to access

references and other materials needed to take the test. See the Test Day Activities for further

details.

Starting and Monitoring the Test

When all candidates are ready to test, access the TA Portal and review candidate names on the

Testing screen.

1. If any candidates did not arrive at the test site, return to the Setup screen and set the

Form to blank. Select Apply Changes. This will eliminate absentees on the Testing

screen.

2. Select the check boxes in the Start/Stop column for all those present; then, select Apply Changes. This starts the test and candidates can begin.

Starting each session varies slightly.

Starting Session 1

o The Session setting is set to 1 by default after assigning test forms. Select the

Start/Stop boxes for participating candidates and select Apply Changes. The test

and timer will begin. Elapsed Time will display after the candidate has accessed

the test.

Starting Session 2

o Change the Session setting to 2 and select Apply Changes. Select candidate

Start/Stop boxes and Apply Changes. The test and timer will begin.

The Testing screen refreshes every 5 minutes. To view the most current information, select

Refresh Screen on the lower right side of the screen. This updates the Elapsed Time column.

Problems?

If problems occur (e.g., PDF files won’t open, a computer crashes) stop an individual’s test by

selecting the Start/Stop box next to the name and Apply Changes. This stops the clock on a

candidate’s test, so that candidate will lose no testing time.

Stop the test to wait for IRM personnel to fix a problem.

Do not stop the test for a candidate’s personal break.

If a candidate reports missing responses for items already answered, stop the test and ensure

there are not two windows of the test portal open concurrently. If two test windows are open, ask

the candidate to close the window or tab that is missing responses, leaving the other Portal

window open. Inform the candidate that answers are recorded each time questions are answered.

To restart the candidate’s test, select the Start/Stop box again and Apply Changes.


If you are unable to resolve an issue with a candidate’s test, contact the HII-TSD Skills

Certification Help Desk at [email protected] or 407-249-7299.

End the Session

When 1 minute is left in the session, prepare to stop active testers.

Ending Session 1

o After reading the script and advising candidates to select Complete Session 1 on

the Review page, select Refresh Screen to view active candidates.

o Select the Start/Stop checkboxes of candidates whose Status is STARTED.

o Select the Apply Changes button to stop selected candidates.

o Candidates whose tests have been stopped prior to selecting the Complete Session

1 button should select Exit in the top right corner of the screen to log out of the

Portal.

Ending Session 2

o After reading the script and advising candidates to select Complete Session 2 on

the Review page to proceed to background questions, select Refresh Screen to

view active candidates.

o Select the Start/Stop checkboxes of candidates whose Status is STARTED.

o Select the Apply Changes button to stop selected candidates.

o In the Session column, select the BG radio button of candidates whose Status is

STOPPED.

o Select the Start/Stop checkboxes of candidates whose Session was changed to BG.

o Select Apply Changes to start selected candidates and allow them access to the

Background tab.

o When candidates submit background information, Status will automatically

change to SUBMITTED and the test will be stopped. This status change will

appear when selecting Refresh Screen.

o Candidates who complete their test and background questions early should leave

the testing room.

o If a candidate fails to submit background questions, stop their session using the

procedures above.



Test Candidate Screens

Overview

Candidate login requires three steps (Figure 6):

Step 1 - Candidates select System Check, which allows the portal to verify the

computer has the proper software and settings required to run the test. If there are any

insufficiencies, the candidate should follow the onscreen instructions before

continuing. Contact your local IRM staff if needed.

Step 2 - Candidates should select a documentation shortcut to verify it opens in a new

window or tab. If it does not open in a new window or tab, the candidate should select

the Setup Instructions to configure the browser. If further assistance is needed,

contact your IRM staff to correct the problem before having candidates log in.

Step 3 - Candidates enter usernames and passwords. Usernames contain two letters and five numbers (e.g., xy00000 = xy + 5 zeroes).

Figure 6: Setup and Login Screen


After logging in, the Test Candidate Confidentiality Agreement screen displays (Figure 7). The

candidate must read and agree to the statement to continue.

Figure 7: Test Candidate Confidentiality Agreement Screen


Upon selecting Continue, the Work-related Demographic Questions screen displays (Figure 8).

Candidates must answer these three questions before continuing.

Figure 8: Work-related Demographic Questions Screen

After selecting Continue, candidates will view a welcome screen (Figure 9). A text box below

the welcome banner displays the name that will appear on the candidate’s passing certificate.

The candidate may choose to modify the name before proceeding.

If the session contains SJT questions, a link to the instructions for that item type is available on

this screen.


Figure 9: Welcome Screen


After Session 1 is started, candidates may proceed to the questions located in the Session 1 tab

(Figure 10). Only the questions for the active session are available at one time.

Figure 10: Testing Interface

The timer, located at the top right of the screen, informs candidates of approximately how much

time has elapsed so they can monitor their own progress. Candidates can hide or show the timer

by selecting the Elapsed Time link at the top of the screen. Unanswered questions appear in bold,

blue along the top of the screen. The current question number appears in [red font] with

brackets surrounding. All questions answered appear black, not bold. The numbers of questions

marked for review appear underscored.

Candidates navigate among questions by:

Selecting each individual number along the top of the screen

Using Previous and Next buttons located at the bottom of the screen

The yellow banner above each question identifies the type of question (MC, SJT, etc.) and how

to answer it.

Candidates can mark any question(s) they would like to review by selecting the box below the

question.


Candidates may enter comments about a question in the Comment field located below the

Previous and Next buttons, and may also leave comments about the overall testing experience on

the Background tab. All comments are confidential and have no bearing on test score. No extra

time is provided for submitting comments.

When candidates go to the Review page at the end of their questions (Figure 11), they are

informed of which questions are not answered and which are marked for review.

Figure 11: Unanswered Questions on Review Page

When all questions are answered, the Review page informs of completion of all questions in the

section (Figure 12). At this point all the question numbers at the top of the question screen are

light gray, indicating all questions are answered and recorded in the database. To submit this

session, the candidate selects Complete Session 1.


Figure 12: All Questions Answered

Test Day Activities

Prepare Test Room

Take the time to visit the test room and prepare it for the administration.

Check the test site to ensure requirements for setting up the room have been met.

Post room signs outside the door(s).

Set up sign-in near the room entrance. Include a sign indicating registration, the Test

Roster Sign-In and Login sheets, and pens.

Turn on the computer and log in to the TA Portal website (https://skillcert.camber.com/Admin) using the password provided.

If you haven’t already done so, select the Documents tab to add and sign a TA Confidentiality Agreement.

On the Documents tab, add and begin to fill out a Test Record for the session.

Select the Setup tab. If you haven’t already done so, complete test assignments for

each candidate. Select Apply Changes if you have made any changes. After

candidates have accessed the test, you will not be able to change test form

assignments. Select the Testing tab. In the Session column, note that Session 1 is

selected for each candidate.

Select the box next to the name of each candidate testing. Do NOT select Apply Changes yet.

Turn on candidate computers.

Sign-In Candidates

The in-person verification of picture IDs and the paper-based sign-in process confirm candidate

identity and support test security.

As candidates arrive, greet each one, verify picture IDs, and ask them to sign in.

As candidates sign in, initial the sign-in sheet in the appropriate area and, referring to

the roster of candidate names and passwords provided, give each candidate his/her username and password.

https://skillcert.camber.com/Admin


Have candidates sit in their assigned seats. Direct candidates to log on to their

computers, open Internet Explorer, enter the test website URL

(https://skillcert.camber.com), and then read the onscreen instructions.

Protocol during the Test

After everyone is seated, close the doors to the testing room, welcome the candidates, and read

the script (Appendix C-E: Test Administration Scripts). Be sure to use the correct script for the

test you are administering, as the scripts differ for each test.

Ensuring Test Security

Clearly defined expectations and rules of conduct safeguard the integrity of the Skills

Certification tests, clarify the roles of participants, maintain fairness for all test takers, and ensure

transparency to all stakeholders. TAs are responsible for:

Administering the test according to prescribed procedures and conditions

Preventing conditions in the conduct of the test administration that might invalidate the results

Preventing actions/conditions that would permit a candidate to misrepresent his or her actual levels of knowledge

Conducting reasonable quality control procedures before, during, and after the test administration

Notifying individuals as appropriate if a breach occurs

If you suspect a breach in test security, notify via email the OFO Management Analyst for the

test, Compensation Service Skills Certification Management, and HII-TSD’s Skills Certification

Helpdesk immediately, and document details in the Test Record. VBA will investigate as

appropriate.

Reading the Script

Please be sure to read the appropriate test script to ensure all key information is presented. Even

if you are an experienced TA who has proctored many administrations, follow the script, as it

may be periodically updated. It is important that the instructions are consistent and nothing is

overlooked or forgotten.

The symbol indicates that you should pause to give the candidates time to

complete their materials or to ask questions.

The symbol is an indication that you should take the action indicated.

When reading the script, put more emphasis on the CAPITALIZED words.

Speak audibly and clearly. To ensure a fair test event for all candidates, read instructions word for word from this manual; do not improvise.

https://skillcert.camber.com/


Proctoring the Room

Do not single out candidates or hover over any candidate without cause, as this may

increase test anxiety. If a candidate notices you looking at him/her, smile and look elsewhere in the room.

Answer candidates’ questions about procedures. If a candidate asks a question about

the content of an item, tell him/her that you cannot answer questions about specific

items.

Move about the room frequently, checking to make sure that candidates are not

encountering any problems and that they are not using prohibited software applications or otherwise breaching security.

While VBA IRM is directed to disable Email, Microsoft Lync®, network drives,

RBA 2000, and ASPEN, TAs are the backup in case this procedure is not followed.

TAs must monitor the room by walking around, checking to ensure candidates are not using prohibited software applications.

Allow only one person to leave the room at a time. Candidates must inform the TA if they are leaving the room.

As candidates finish, collect their materials. For security reasons, once a candidate has finished his/her test and left the test site, he/she may not return to the test room.

Completing the Test Record

Edit the electronic Test Record on the Documents tab to note any event that affected

any candidate’s test performance. This could include a network crash, a

malfunctioning computer, or a fire alarm.

If there are candidates listed on the roster who did not test, please note their names on the Test Record along with any explanatory information you may have.

Be sure to complete a Test Record daily even if there were no problems during the

sessions. It is important for each site to document how the test went.

Potential Problems

Late Arrivals. Once testing begins, late arrivals will NOT be allowed to take the test.

There are no planned make-up dates, so candidates should be advised to get to the

testing room early.

Problems with Test Items. If a candidate identifies a problem with a test item, have him or her note the specifics of the problem in the Comment field below the item.

Problems with Tools. If a website, database, or other tool allowed to be used by

candidates to complete the test is inoperable, use the TA Portal to stop the

individual’s test, and notify IRM and the HII-TSD Skills Certification Help Desk.

Please keep the Help Desk informed. Once the situation is resolved, restart the

individual’s test. Note the situation in the Test Record and describe the problem as

specifically as possible and the amount of time the system was down. If the issue is

widespread, you will be kept informed and updated via the TA Message box that will

appear at the top of the Information screen.


Candidate Notes. Candidates are allowed to take notes only on the colored scratch

paper provided with the test materials. They should not make notes on any other

paper, including tracking their answers on a sheet they prepared ahead of time; and they should not create notes using the PC.

Failure of PDF Files to Open. There are five potential problems.

o The computer does not have Adobe Acrobat loaded, in which case no PDF files

can open. Notify IRM immediately and have the software installed.

o Both Adobe Acrobat Reader and Adobe Pro are loaded and PDF files cannot

open. Notify IRM immediately to resolve this conflict.

o A PDF file has become corrupt and the candidate cannot open it.

Have the candidate flag the item and come back to it later.

Notify the HII-TSD Skills Certification Help Desk (407-249-7299 or

[email protected]) at HII-TSD. The HII-TSD Skills Certification Help

Desk will replace the file.

Have the candidate reboot the computer. This clears the memory cache

and allows the test to access the uncorrupted file rather than the one

previously in memory.

o The PDF file didn’t “pop” open and selecting the link does no good. It is possible

that the file opened and can be accessed by selecting the bar in the tray at the

bottom of the screen. Note: You can also “lock” this bar in place so that the

candidates can always see it by right-selecting it and selecting “Lock the Taskbar”

(as in Figure 13). The PDF could also be open in another tab in the browser.

Figure 13: Locking the Taskbar

o Test Browser Closes When PDF File Is Opened. Ensure that browser shortcuts open in a new window:

Open the Tools menu and select Internet Options.

Under the Advanced tab, scroll down to the section labeled Browsing.

mailto:[email protected]?subject=PDF%20problems


Locate the setting labeled “Reuse windows for launching shortcuts.” Make sure that setting is unchecked.

Detailed steps to correct this are also in the Setup Instructions available from the Documents

screen. Also ensure candidates open a new window or tab before selecting a bookmark from their browser Favorites menu.

Send Completed Test Materials to HII-TSD

The following materials are to be returned to HII-TSD either by scanning and emailing them

([email protected]) (preferred) or by faxing them (407-207-5883):

Test Roster with signatures and TA initials. Cross out the names of any candidates who did not test.

Confidentiality Agreements for Union Observers not submitted prior to the test.

If you scan and email the files, please follow this file naming convention:

RO_TypeOfTest_NameOfForm_M-D-YYYY.pdf (e.g., Detroit_JRVSR_TestRecord_3-1-2017.pdf).

If you are sending multiple files titled alike, name them LosAngeles1..., LosAngeles2..., etc.

Remember to shred all used scratch paper and throw away room signs. Do not return these

papers to HII-TSD.

Contact Information

If you have a question about the Program, contact the Help Desk and/or VBA.

Question Point of Contact Phone Email

Human Resources

Related Questions

Carol Thomas,

HR Lead

310-235-6003

[email protected]

Test Materials or

Procedures

HII-TSD Skills

Certification Help

Desk

407-249-7299 [email protected]

Other questions

not covered in this

manual

VBA points of

contact for each

Skills Certification

Test

Contact details are found on the Skills Certification

website on each test page.

http://cptraining.vba.va.gov/C&P_Training/Skills_

Cert/Index.htm






Skills Certification TA Manual 2018 A-1

Appendix A: PDF and Browser Configuration

Skills Certification Browser Setup Instructions

The purpose of this document is to ensure the PC you use for Skills Certification testing is set up

properly. These steps should be performed before test day, but if not, before testing begins.

Please note that candidates should NOT be testing on their personal work computers.

IMPORTANT: During the test, open a new window before using your browser Favorites by

selecting File > New Window from the menu bar. If you do not, selecting a

Favorite will overwrite (replace) the current browser window content (including

the test content).

Step 1. Verify PDF access.

What do you see?

a. If this document opened in a new tab or window, continue to step 3.

b. Is your testing window no longer accessible? If so, this document did not open

in a new tab or window. Let your Test Administrator (TA) know so that you can

set up your PC properly with no loss of testing time. Do not proceed without

TA assistance.

Step 2. Configure browser settings.

The following steps ensure documents open in a new window or tab.

a. Select Tools from the menu or gear icon in upper right corner of the window.

b. Select Internet Options.

c. In the Tabs section, select the Settings button (Figure A-1).

d. Make sure Enable Tabbed Browsing is checked (Figure A-2).

e. Make sure Warn me when closing multiple tabs is checked.

f. In the section, Open links from other programs in, select A new window. The

current tab or window should NOT be selected.

g. Close and restart the browser.

h. Continue to step 3.

Figure A-1: Internet Options Figure A-2: Tabbed Browsing Settings


Step 3. Validate documentation shortcuts.

a. Have you created any documentation shortcuts on your PC desktop?

a. If No, and you need assistance creating documentation shortcuts, notify

your TA and IRM representative immediately.

b. If Yes, with the Test Portal window open in a browser, select a

documentation shortcut on your PC desktop.

b. Does the documentation shortcut open in a separate window?

a. If Yes, your documentation opened properly. Continue to step 4.

b. If No (the documentation opens but the Test Portal is no longer

accessible), alert your TA and repeat step 2 to re-configure your browser

settings.

Step 4. Verify Compatibility View mode is turned OFF.

Your answers may not save properly if your browser is using Compatibility View

mode. Follow one of the methods below to ensure it is OFF.

a. Method 1: If a torn paper icon displays in address bar, what color is it (Figure

A-3)?

1) If it is gray, your browser is configured properly.

2) If it is blue, select it to turn Compatibility View off.

3) If no icon displays, use method 2.

Figure A-3: Torn Paper Icon

b. Method 2: Select Tools from the menu bar. Is Compatibility View checked

(Figure A-4)?

1) If it is not checked, your browser is configured properly.

2) If it is checked, select Compatibility View in the menu to uncheck it.

3) If Compatibility View is not in the menu list, use method 3.


Figure A-4: Tools Menu

c. Method 3: Select Tools > Compatibility View Settings from the menu bar. In

the popup that displays, is the Skills Certification test portal website included in

the “Websites you’ve added to Compatibility View:” list (Figure A-5)?

1) If the site is not listed, your browser is configured properly.

2) If the site is listed, select it and select the Remove button.

Figure A-5: Compatibility View Settings Popup

You have completed the setup.

Close this file. Alert your Test Administrator if your PC is still not set up properly.

Skills Certification TA Manual 2018 C-1

Appendix B: 508 Compliance Information

The Skills Certification Test Portal is Section 508 compliant. Part of the Rehabilitation Act of

1973, Section 508 established guidelines for technology accessibility, requiring that members of

the public with disabilities have access to and use of information and data.

All links, buttons, and controls in the Test Portal are accessible using key presses. Tabbing

provides access to active content and all question text. Links and buttons are assigned access

keys, which are defined in the table below. Buttons are accessed using Alt + access key. Links

are accessed using Alt + access key + Enter. All links have their access key underlined in the

text. Access keys are also defined in the Accessibility Information section of the Help file on the

Test Portal.

Portal Screen Button/Link Access Key Sequence

Menu on all Screens Elapsed Time Link Alt + m + Enter

Help Link Alt + l + Enter

Logout Link Alt + o + Enter

Login System Check Link Alt + k + Enter

Setup Instructions Link Alt + i + Enter

Login Button Alt + o

System Check Return to Login Button Alt + u

Confidentiality Agreement Continue Button Alt + n

Welcome Continue Button Alt + s + Enter

SJT Instructions Link Alt + n

Question Next Button Alt + n

Previous Button Alt + p

Skip to Question Link Alt + u + Enter

SJT Rating Scale Link Alt + s + Enter

Review Complete Session Button Alt + n

Previous Button Alt + p

Locked Session Continue Button Alt + n

Background Submit Button Alt + u

A Skip to Question link is provided for assistive technology or large-scale viewing as a means to

skip the list of linked question numbers and focus on the question instructions.

Navigate question options in the following manner:

Radio Buttons

Use the Tab key to reach a radio button which appears with a dotted box around it. This

radio button then has keyboard focus.


Use the arrow keys to move the keyboard focus between the radio buttons inside a radio

button group.

o Use the Down and Right arrow keys to move forward within the group.

o Use the Up and Left arrow keys to move backward.

o When the Right or Down arrow is selected on the last radio button in a group, its

focus will then cycle back to the first radio button in the group.

o Similarly, when the Up or Left arrows are selected on the first radio button in the

group, then focus is placed on the last radio button in the group.

o Moving to a radio button using the arrow keys changes the selection of that radio

button.

Check Boxes

Use the tab key to navigate to a check box.

Drop-Down Lists

Tab to select a list.

Use the Up and Down arrows to select an item in the list.

Most Skills Certification test records are now electronic. TA confidentiality agreements and

daily test records are now available in the TA portal and should be completed electronically.

Candidate confidentiality agreements are completed electronically when the candidate begins the

test.

If a Union Observer is present, have him or her complete the following confidentiality agreement

and return to HII-TSD either by scanning and emailing to [email protected] (preferred) or by

faxing it (407-207-5883).



Appendix C: Confidentiality Agreement for Union Observers

Confidentiality Agreement for Union Observers

As a Union Observer for the (insert test name) ______________________________ Skills

Certification Test, I understand and agree to comply with the following terms:

I am not eligible to sit for this test.

I will comply at all times with the instructions the Test Administrator provides.

I will not allow any unauthorized people to look at or handle the test materials.

I will report any breaches in test security to HII-TSD or the VBA immediately after

they become known.

Failure to sign this agreement by an employee will prohibit that employee from observing the

test. A breach of this agreement may result in disciplinary action.

_____________________________________ _______________________

Signature (in ink) Date

_____________________________________ _______________________

Print Name Station Number

Skills Certification TA Manual 2018 D-1

Appendix D: VSR, PMC VSR and VCE, and JRVSR

Test Administration Script

Script for Session 1 (VSR, PMC VSR and VCE, and JRVSR)

Introductory Instructions

Welcome to the administration of the _______ [insert name of test here] Skills Certification test.

This test is divided into Session 1 and Session 2. You have 3 hours to complete Session 1 of the

test. You will NOT be able to return to this session of the test in the afternoon.

Read each question carefully and answer all questions to the best of your ability. There is an

option on each question to “flag” the item to review it. There is no penalty for guessing,

meaning it is better to guess than to leave items unanswered.

You may provide feedback about each question using the Comment field located near the bottom

of the screen. All comments are confidential and have no bearing on your test score.

Let’s go over the rules for the test center:

You are prohibited from having electronic devices (e.g., cell phone, programmable

calculator, BlackBerry device, iPod, iPad, tablet, smartwatch) at your testing station.

If you have your cellphone or any other electronic devices with you, I will take those

now.

Confiscate any electronic devices.

You are prohibited from eating at your desk.

Once the test has begun, you are prohibited from talking. If you have a question, raise

your hand and I will assist you.

You are prohibited from making notes on any of your own materials. However, you

are allowed to write on the scratch paper I have given you, which will be collected at

the end of each session.

During the test, you are allowed to access some of the resources you normally use,

including VBMS, the VBA intranet, and other links and tools. You can use any

reference materials you brought with you.

You are prohibited from using email, Microsoft Lync®, RBA2000, ASPEN, or the

shared drive during the test.

You are allowed to take a personal break during the test, but you will not be allowed

extra time on the test. If you need to leave the room, raise your hand. Only one person

may leave at a time.

Do not use the Back and Next buttons at the top of your browser to navigate. Doing

so will cause an error message to appear. Select Continue on the Welcome screen to

return to the test.


Candidates should have logged in to their computers and entered the test portal URL in an

internet browser.

Now, please turn to the test portal Setup Instructions screen on your computer. You will notice

three sections.

Section 1 contains a link to check your system. This tests your computer for necessary software.

If there are any insufficient resources listed, raise your hand.

Inform IRM staff of any issues before candidates begin the test.

Section 2. Double select a documentation shortcut to verify it opens in a new window or tab. If it

does not, follow the steps in the Setup Instructions to configure your browser. If you need

assistance, raise your hand.

Section 3. Enter the username and password given you during sign-in. Usernames consist of two

letters and five numbers. There are no ohs, only zeroes. After logging in, check your name in the

upper menu bar for accuracy. If it is incorrect, raise your hand. Wait on the Confidentiality

Agreement screen until instructed to continue.

Instruct any candidates with login issues to make note of the error message received.

Verify correct usage of candidate username (two letters, five numbers) and password and that a

form has been assigned. If problems persist, contact the HII-TSD Skills Certification Help Desk

at 407-249-7299 or [email protected].

Read the Confidentiality Agreement for Test Candidates. You will see your name and the date on

the screen. Sign the agreement by selecting the checkbox and selecting Continue. By signing this

agreement you indicate you will not discuss the contents of the test during or after

administration. A breach of this agreement could result in disciplinary action. When you select

Continue, three demographic questions will display. Answer each question. When you select

Continue, a welcome message with your name will appear. If you experience any issues, please

raise your hand.

A text box below the welcome banner displays the name that will appear on your certificate. You

may edit this name here if desired. Remain on the Welcome screen until told to move ahead.

Test Instructions

The test will be administered to you in two segments – half in the morning and half this

afternoon.



The types of questions on the test are multiple-choice questions. Some questions are

based on scenarios or case materials.

Use reference books and prepared notes at any time, access the intranet and internet to answer

test questions. If you did not bring a calculator, use the calculator on the computer.

You have 3 hours to complete Session 1. I will notify you when there is 1 hour, 30 minutes, and 5

minutes left. There is also a timer on your screen that provides an estimate of time elapsed in

hours, minutes, and seconds. As soon as the test begins, I will walk around the room to make

sure there are no problems with systems.

If you have questions or need assistance, raise your hand. I can answer questions about

procedures, but NOT about the content of test questions.

If you finish Session 1 early, take a few minutes to review it, making sure you have answered all

questions, and select the Complete Session 1 button on the Review page. After you bring your

test materials to me, you may leave for lunch break. Once you leave for lunch, you will not be

able to return to Session 1.

When we break, turn in your scratch paper and sign out from Session 1. You will be given a 1-

hour lunch break. You will not be able to sign back in to Session 1 during the afternoon, so

make sure you answer all the questions before you leave for lunch. When you return from

lunch, you will complete the second part of the test in the 3 hours you are given. Any questions?

Start the test section via the Testing screen on your TA Portal. Check the boxes of all the

candidates who are taking the test in the Start/Stop column; then, select Apply Changes. Check

the time on the room clock. Remember to select the Refresh Screen button before stopping the

test for any candidates.

The time is now _______; the session will end at _______. If you leave the test early, be sure you

return no later than _______ for the start of the afternoon session. You may select Continue at

the bottom right of your screen and begin the test.

When there is 1 hour left, say: You have 1 hour to complete the test session.

When there are 30 minutes left, say: You have 30 minutes to complete the test session.


Finish the question you are currently on; then, if you have any unanswered questions, since

there is no penalty for guessing, answer them now.

When there is 1 minute left, go to the Testing screen on your TA Portal and select the

Refresh Screen button.


When time is up, say: Please stop. To make sure all your answers are saved, select

Complete Session 1 on the Review Page. This will log you out. Be sure you are back at this test

site in 60 minutes to begin Session 2.

Select Refresh Screen. Select the boxes in the Start/Stop column of any unstopped

candidates who are taking the test. Select Apply Changes on the Testing screen. This disables the

testing session.

Checking Candidates Out of Session 1

As you check candidates out for lunch, do these things:

Candidates selecting Complete Session 1 at the bottom of the Review page is a

verification the candidates are officially finished, logs them out of the Portal, and

stops the test. The status will change when the tab is refreshed. The test must be stopped for candidates who are not finished when time is up.

Make sure each candidate turns in scratch paper. Initial the test roster in the appropriate box next to the candidate’s name to indicate all materials are received.

Return any confiscated electronic devices to candidates.

Place fresh scratch paper at each seat; make sure pencils are sharp.

Prepare the TA Portal for Session 2. On the Testing screen, select “2” in the Session

column and select Apply Changes.

Script for Session 2 (VSR, PMC VSR and VCE, and JRVSR)


When candidates return, remind them to use the same username and password.

Welcome back. All of the rules and procedures discussed earlier are still in effect for Session 2.

Test Instructions

We are beginning Session 2. You have 3 hours to complete this half of the test.

As you finish, select Complete Session 2 on the Review screen. You will be taken to background

demographic questions. Once you complete the form, select Submit. Bring your scratch paper to

me. Do not talk to other test candidates in the room. When your materials are submitted, you

may leave the room. As a reminder, the use of email and Microsoft Lync® is strictly prohibited.

Are there questions before I begin the test?

Make sure checkboxes in the Start/Stop column are selected for candidates taking the

test.

The time is now _______; the Session 2 will end at _______. Select Continue on your screen to

begin the test.


When there is 1 hour left, say: You have 1 hour to complete the test.

When there are 30 minutes left, say: You have 30 minutes to complete the test.

When there are 5 minutes left, say: You have 5 minutes to complete the test. Finish the

question you are currently on; then, if you have any unanswered questions, since there is no

penalty for guessing, answer them now.

When there is 1 minute left, select the Refresh Screen button on the Testing screen on the

TA Portal.

When time is up, say: Please stop. To make certain your answers are saved, select

Complete Session 2. You will be placed in the background demographic questions. When you

finish answering these questions, exit, and you will be logged out.

When time is up and you have instructed candidates to complete the session, select the

Refresh Screen button. Select the checkboxes in the Start/Stop column for candidates whose

session is set to 2. Select Apply Changes to stop any remaining candidates. Then, set the session

to BG and select the checkboxes in the Start/Stop column for those candidates stopped. Select

Apply Changes to start candidates in the Background tab. When the session is set to BG,

“Background” will appear in the Time Elapsed column.

After all candidates have submitted background demographic information and exited,

select the Refresh Screen button on your Testing screen to confirm all candidates’ Status columns

indicate SUBMITTED. Stop the test for any candidates whose status is still STARTED.

Important Information about the Background Tab

If a candidate has selected the Complete Session 2 button on the Review page at the end of

Session 2, the Session selection will automatically change to “BG” and Elapsed Time will

change to “Background” after you select the Refresh Screen button. The status remains

STARTED. Do not stop this candidate.

If you stop candidates who did not finish Session 2, you should set the session to “BG,” select

the appropriate checkboxes, and select Apply Changes. They will then be able to complete

background questions but will not be able to access any remaining test questions. After all

candidates submit background questions, refresh the TA Portal. All statuses should say

SUBMITTED. Stop the test for any candidate whose status is not SUBMITTED.


As you check candidates out:

As they finish, remind candidates to select the Complete Session 2 button on the Review

page after questions have been answered, then to submit their background questions and

exit the test. Answers are saved automatically, but exiting is verification from the

candidates they are finished with the test. If they do not do so, the Testing screen of the

TA Portal will indicate the test is still running. Stop the test for any candidate who does


not submit background questions. This is not a cause for concern about the data; the

program automatically saves all data when the user advances to a new page, preventing

candidates from the need to start over in the event of an internet or server crash. Please

note in the Test Record if any candidates do not select the Complete Session 2 button at

the end of a test. That will give record of the event in case questions arise.

Make sure candidates turn in scratch paper.

Initial the test roster in the appropriate box next to the candidate's name to indicate all test materials have been received.

Skills Certification TA Manual 2018 E-1

Appendix E: DRO Test Administration Script

Script for Situational Judgment Section of DRO Test (Labeled “Session 1”)


Good morning! Welcome to the DRO Skills Certification Test.

The test has two sections: Situational Judgment Test (SJT) and Job Knowledge Test. You will

complete both sections this morning. The SJT section is first and can be found under the Session

1 tab on the test screen. You have 45 minutes to complete Session 1. You will NOT be able to go

back to this session once you select the Complete Session 1 button, so pace yourself accordingly.










now.








During the test, you may access some of the resources you normally use, including

VBMS, the VBA intranet, and other links and tools. Use any reference materials you

brought with you.



You are allowed to take a personal break during the test, but you will not be allowed



Do not use the Back and Next buttons at the top of your browser to navigate. If you

do, an error message will appear. Select Continue on the Welcome screen to return to

the test.


Candidates should have logged in to their computers and entered the test portal URL in

an internet browser.


three sections.



Inform IRM staff of any issues, before candidates begin the test.


















raise your hand.


may edit this name if desired. Remain on the Welcome screen until told to move ahead.

Test Instructions

You will begin with the SJT section, located under the Session 1 tab. You have 45 minutes to

complete this part of the test. You will not be able to sign back in to the SJT section during the

Job Knowledge section, so make sure you answer all the questions before you select the



Complete Session 1 button. If you need extra scratch paper, let me know. Scratch paper will be

collected at the end of the test.

Once time is up you will sign out from the Situational Judgment section. There will then be a 15-

minute break as we transition to the Job Knowledge section.

Any questions?

This session includes Situational Judgment Test, or SJT, questions. Each SJT question includes a

scale for rating the effectiveness of each response to the situation provided. Select the SJT

instructions link to view an example. Once you’re in the session, the instructions above each

question include a link to details about the scale. Note that you will not be ranking responses

but, rather, rating each independently of the others. This means some responses may be equally

effective or ineffective. Use the drop-down menu next to each response to rate it. Once a question

is answered, select the Next button to continue. To return to a question, select Previous or select

the question numbers at the top of the screen to navigate among test items.

You have 45 minutes to complete this portion of the test. I will notify you when there are 15

minutes left and 5 minutes left. There is also a timer located on your screen that provides an

estimate of how much time has elapsed in hours, minutes, and seconds.

As soon as the test begins, I will walk around the room to make sure there are no problems with

the systems.

If you have questions or need assistance during the test, raise your hand and I will help you. I

can answer questions about procedures, but NOT about the content of test questions.

If you finish the SJT section of the test early, take a few minutes to review it, make sure you have

answered all questions, and select the Complete Session 1 button on the Review page.

Any questions?

Start the test session via the Testing screen on your TA Portal: Check the boxes of all the

candidates who are taking the test in the Start/Stop column, then, select the Apply Changes

button. Check the time on the room clock. Remember to select the Refresh Screen button before

stopping the test for any candidates.


return at _______ for the start of the Job Knowledge Test session. You may select Continue at




Finish the question you are currently on; then, if you have any unanswered questions and since

there is no penalty for guessing, answer any items you have left now.




When time is up, say: Please stop. To make sure that all your answers are saved, select

the Complete Session 1 button. This will log you out of the test. Be sure to be back at this testing

site in 15 minutes to begin Session 2.

Select the Refresh Screen button. Then, select the boxes in the Start/Stop column of all

the unstopped candidates who are taking the test. Select the Apply Changes button on your Testing screen. This disables the testing session.

Checking Candidates Out of the SJT Section (DRO Test Only)

As you check candidates out of their first section:

Candidates selecting the Complete Session 1 button at the bottom of the Review page

is verification the candidates are officially finished, logs them out of the Portal, and

stops the test. The status will change when the tab is refreshed. The test must be

stopped for candidates who are not finished when time is up.

Make sure that each candidate turns in his or her scratch paper. Initial the test roster

in the appropriate box next to the candidate’s name to indicate that all materials have been received.


Place fresh scratch paper at each seat; check that everyone has sharp pencils.

Prepare the TA Portal for the JKT section. On the Testing screen, select “2” in the Session column and select Apply Changes.


Script for Job Knowledge Test Section of DRO Test (Session 2)


When candidates return, they will log in using the same username and password. Then

read the following script:

Welcome back. Please notice the fresh scratch paper at your stations. All of the rules and

procedures that we discussed this morning are still in effect for Session 2.

Test Instructions

Now we will start the Job Knowledge Test located under the Session 2 tab. You have 3 hours and

15 minutes to complete this session.

I will notify you of time remaining as I did in Session 1.

As you finish the test, select the Complete Session 2 button on the Review screen, and select Yes,

Continue. You will automatically be taken to the background demographic questions. Once you

complete the form, select Submit Answers. On the completion page select Yes, Exit Test in the

confirmation message. Bring your scratch paper to me. Do not talk to other test candidates in the

testing room. Once you have submitted your materials, you may leave the room. As a reminder,

the use of email and Microsoft Lync® is strictly prohibited.

Are there any questions before I begin the test?

Answer any appropriate questions.

Make sure that checkboxes in the Start/Stop column are selected for candidates taking the

test. Select the Apply Changes button to start the JKT section.

The time is now _______; the Job Knowledge Test session will end at _______. Select Continue

on your screen to begin the test.









the Complete Session 2 button; then, select the Yes, Continue button. You will be placed in the

Background tab. Once you submit your background questions and exit, you will be logged out.




session is set to 2. Select the Apply Changes button to stop these candidates. Then, set the session

to BG and select the checkboxes in the Start/Stop column for those candidates who are stopped.

Select the Apply Changes button to start the candidates in the Background tab. Note: when the

session is set to BG, “Background” will appear in the Time Elapsed column.

After everyone has submitted their background information and exited, select the Refresh

Screen button on your Testing screen to confirm that all the candidates’ Status columns indicate

SUBMITTED. Stop the test for any candidates whose status is still STARTED.






If you have to stop candidates who did not finish Session 2, you should set the session to “BG,”

select the checkboxes, and select the Apply Changes button. They will then be able to complete

the background questions but will not be able to access any of the test questions. After all

candidates submit their background questions, refresh your TA Portal. All statuses should say


Checking Candidates Out of the DRO Job Knowledge Test Section


Candidates selecting the Complete Session 2 button on the Review page verifies the

candidates are finished with the test. If they do not do so, the Testing screen of the TA

Portal will indicate that the test is still running. Stop the test for any candidate who does

not submit the background questions. This is not a cause for concern about the data; the

program automatically saves all data when the user advances to a new page, which

prevents candidates from having to start over in the event of an internet or server crash.

Please note in the Test Record if any candidates do not select the Complete Session 2

button at the end of a test. That will give us a record of the event in case any questions

arise later.

Make sure candidates turn in all scratch paper. Initial the test roster in the appropriate box next to the candidate's name to indicate that all test materials have been received.

Skills Certification TA Manual 2018 F-1

Appendix F: Assistant Coach & Coach Test Administration Script

Script for Session 1 of the Assistant Coach & Coach Tests


Good morning! Welcome to the Assistant Coach and Coach Skills Certification test. This test is

divided into Session 1 and Session 2. You have 3.5 hours to complete Session 1, but keep in mind

that you will NOT be able to return to this portion of the test in Session 2, so pace yourself

accordingly.










now.








During the test, you may access some of the resources you normally use, including


brought with you.



You may take a personal break during the test, but you will not be allowed extra time

on the test. If you need to leave the room, raise your hand. Only one person may leave

at a time.



the test.





three sections.



Inform IRM staff immediately of any issues, before candidates begin the test.


















raise your hand.


may edit this name if desired. Remain on the Welcome screen until directed to move ahead.

Test Instructions

The test will be administered to you in two segments today – half in the morning and half this

afternoon. The first half will be the knowledge section of the test, which can include multiple-

choice and stem completion questions. The afternoon section will be the Situational Judgment

Test (SJT) portion.



You have 3.5 hours to complete Session 1. I will notify you when there is 1 hour left, 30 minutes

left, and 5 minutes left. There is also a timer located on your screen that provides an estimate of

how much time has elapsed in hours, minutes, and seconds.

As soon as the test begins, I will walk around the room to make sure there are no problems with

the systems.



If you finish Session 1 early, take a few minutes to review it, make sure you have answered all

questions, and select the Complete Session 1 button on the Review page.

When we break, you will turn in your scratch paper and sign out from Session 1. You will then

take a 1-hour lunch break. You will not be able to sign back in to Session 1 during the

afternoon, so make sure you answer all the questions before you leave for lunch. When you

return from lunch, you will complete the second part of the test. You have 1.5 hours to complete

Session 2.

Any questions?

Start the test section via the Testing screen on your TA Portal: Check the boxes of all the

candidates who are taking the test in the Start/Stop column; then, select the Apply Changes




return at _______ for the start of the afternoon session. You may select Continue at the bottom

right of your screen and begin the test.









the Complete Session 1 button. This will log you out of the test.

Select the Refresh Screen button. Then, select the boxes in the Start/Stop column of all

the unstopped candidates who are taking the test. Select the Apply Changes button on your

Testing screen. This disables the testing session.


Checking Candidates Out of Session 1 of the Assistant Coach & Coach Test

As you check candidates out for their lunch break:

Remind candidates to select the Complete Session 1 button at the bottom of the

Review page as they finish. Answers are saved automatically, but selecting this is

verification the candidate is officially finished, logs them out of the Portal, and stops

the test. The status will change when the tab is refreshed. The test must be stopped for candidates who are not finished when time is up.


in the appropriate box next to the candidate’s name to indicate that all materials have

been received.


Thank candidates and remind them to return to the test site in 60 minutes to begin the second section of the test. (You will set the exact time.)




Script for Session 2 of the Assistant Coach & Coach Test


When candidates return, they will log in using the same username and password. Then,

read the following script:



Test Instructions

Now we will start the Situational Judgment Test located under the Session 2 tab. You have 1.5

hours to complete this half of the test.

Select the SJT instructions link on the Welcome Screen to view instructions and an example.

These instructions also appear on each SJT item. Remain on the Welcome screen until told to

move ahead.

Each question provides a scale to rate the effectiveness of each response to the situation

provided. The scale, along with the instructions, can be found above each question. You will not

be ranking but, rather, rating each response independently of the others. This means some

responses may be equally effective or ineffective. You will use the pull-down menu next to each

response to rate it. Once a question is answered, select Next to continue. To return to a question,

select Previous or select the question numbers at the top of the screen to navigate among items.


Continue. You will be taken to the background demographic questions. Once you complete the

form, select Submit. On the completion page select Yes, Exit Test in the confirmation message.


Bring your scratch paper to me. Do not talk to other test candidates in the testing room. Once

you have submitted your materials, you may leave the room. As a reminder, the use of email and

Microsoft Lync® is strictly prohibited.


Go to the Testing screen on your TA Portal. Select the Start/Stop checkboxes for

candidates who are testing and select the Apply Changes button to start Session 2.

The time is now _______; the session will end at _______. You may select Continue on your

screens and begin the session.
















session is set to BG, “Background” will appear in the Time Elapsed column.

















Having candidates select the Complete Session 2 button on the Review page verifies the

candidates are finished with the test. If they do not do so, the Testing Screen of the TA

Portal will indicate that the test is still running. Stop the test for any candidate who does

not submit the background questions. This is not a cause for concern about the data; the

program automatically saves all data when the user advances to a new page, which

prevents candidates from needing to start over in the event of an internet or server crash.

Please note in the Test Record if any candidates do not select the Complete Session 2

button at the end of a test. That will give us a record of the event in case any questions

arise later.


Skills Certification TA Manual 2018 G-1

Appendix G: Sr. VSR Test Administration Script

Script for Session 1


Good morning! Welcome to the Sr. VSR Skills Certification Test. This test is divided into Session

1 and Session 2. You will have 3 hours to complete Session 1 of the test. You will NOT be able to

return to this session of the test in the afternoon, so pace yourself accordingly.










now.








During the test, you may access most of the resources you normally use, including


brought with you.



You are allowed to take personal breaks during the test, but you will not be allowed





the test.





three sections.






Inform IRM staff immediately of any issues, before candidates begin the test.















raise your hand.


may edit this name if desired. Remain on the Welcome screen until told to move ahead.

Test Instructions

The test will be administered to you in two segments today – half in the morning and half this

afternoon.

The types of questions on the test include multiple-choice and situational judgement test

(SJT) questions. Many questions are based on scenarios or case materials. Many questions



include PDF attachments. Once you are finished with the PDF files for a question, close them to

ensure you reference only the relevant files for a test item.

You may use your reference books and prepared notes, and access the intranet and internet to

answer test questions. If you did not bring a calculator, you may use the calculator on the

computer.

You will have 3 hours to complete Session 1: I will notify you when there is 1 hour left, 30

minutes left, and 5 minutes left. There is also a timer located on your screen that provides an

estimate of how much time has elapsed in hours, minutes, and seconds. As soon as the test

begins, I will walk around the room to make sure there are no problems with the systems.



If you finish Session 1 early, take a few minutes to review it, make sure you have answered all

questions, and select the Complete Session 1 button on the Review page. Then, after you bring

your test materials to me, you may leave for your lunch break. Remember that once you leave for

lunch, you will not be able to revisit the questions or your answers for Session 1.

When we break, you will turn in your scratch paper and sign out from Session 1. You will then

take a 1-hour lunch break. You will not be able to sign back in to Session 1 during the

afternoon, so make sure you answer all the questions before you leave for lunch. When you

return from lunch, you will complete the second part of the test. You will also have 3 hours to

complete Session 2.

Any questions?

Start the test session via the Testing screen on your TA Portal: Check the boxes of all the

candidates who are taking the test in the Start/Stop column; then, select the Apply Changes




return at _______ for the start of the Job Knowledge Test session. You may select Continue at











the Complete Session 1 button. This will log you out of the test.

Select the Refresh Screen button. Then select the boxes in the Start/Stop column of all the

unstopped candidates who are taking the test. Select the Apply Changes button on your Testing

screen. This disables the testing session.


As you check candidates out for their lunch break, do these things:

Remind candidates to select the Complete Session 1 button at the bottom of the

Review page as they finish. Answers are saved automatically, but selecting this is

verification the candidate is officially finished, logs them out of the Portal, and stops

the test. You will see the status change when the tab is refreshed. The test must be stopped for candidates who are not finished when time is up.


in the appropriate box next to the candidate’s name to indicate that all materials have

been received.


Thank candidates and remind them to return to the test site in 60 minutes to begin the second section of the test. (You will set the exact time.)




Script for Session 2


When candidates return, they will log in using the same username and password they

used for Session 1. Then, read the following script:



Test Instructions

Remember, the program will not allow you to go back to Session 1 questions, so focus on Session

2 questions. You will also have to submit background demographic information after you finish

the test, but this information has no effect on your score.

You have 3 hours to complete this half of the test. You should be on the Welcome screen now.

This session includes Situational Judgment Test, or SJT, questions. Each SJT question includes a

scale for rating the effectiveness of each response to the situation provided. Select the SJT

instructions link to view an example. Once you’re in the session, the instructions above each

question include a link to details about the scale. Note that you will not be ranking responses


but, rather, rating each independently of the others. This means some responses may be equally

effective or ineffective. Use the drop-down menu next to each response to rate it.

I will notify you of time remaining as I did in Session 1.


Continue. You will automatically be taken to the background questions. Once you complete the

form, select the Submit Answers button. On the completion page select Yes, Exit Test in the

confirmation message. Bring your scratch paper to me. Do not talk to other test candidates in the

testing room. Once you have submitted your materials, you may leave the room. As a reminder,

the use of email and Microsoft Lync® is strictly prohibited.


Answer any appropriate questions.

Make sure that checkboxes in the Start/Stop column are selected for candidates taking the

test. Select the Apply Changes button to start the session.

The time is now _______; the session will end at _______. Select Continue on your screen to

begin.
















session is set to BG, you will see “Background” in the Time Elapsed column.







Session 2, the session selection will automatically change to “BG” and Elapsed Time will change

to “Background” after you select the Refresh Screen button. The status remains STARTED. Do

not stop this candidate.






Checking Candidates Out of the Sr. VSR Test


Candidates selecting the Complete Session 2 button verify that they are finished with the

test. If they do not do so, the Testing screen of the TA Portal will indicate that the test is

still running. Stop the test for any candidate who does not submit the background

questions. This is not a cause for concern about the data; the program automatically saves

all data when the user advances to a new page, which prevents candidates from needing

to start over in the event of an internet or server crash. Please note in the Test Record if

any candidates do not select the Complete Session 2 button at the end of a test. That will

give us a record of the event in case any questions arise later.


1

Appendix H: Room Signs

Quiet Please,

Testing in Progress

2

SKILLS

CERTIFICATION

TEST ROOM