Troubleshooting Big Green Complete 7700 · Prepared by J. Yingst 6/17/2009 L:\EnCyc Documents\Troubleshooting Big Green Complete 7700 .doc 3 6) Is the X-valve dispensing solution?

$Page 1: Troubleshooting Big Green Complete 7700 · Prepared by J. Yingst 6/17/2009 L:\EnCyc Documents\Troubleshooting Big Green Complete 7700 .doc 3 6) Is the X-valve dispensing solution?$
Prepared by J. Yingst 6/17/2009 L:\EnCyc Documents\Troubleshooting Big Green Complete 7700 .doc

1

Troubleshooting Big Green Complete - 7700

Problem Page No Spray 2 No/Low Suction – Dry Vacuuming 3 No/Low Suction – Wet Cleaning 4 Water Tank Not Seating Properly 6 Leaking 7 No Heat 8 Crevice Tool no Spray 9 Overflowing Collection Tank 9 Hard Floor Tool Not Suctioning 10 Floor TurboBrush Not Suctioning 11 Quick Release Hose Door Hard to Close 12 Solution to Water Mix Ratio 12 Cord Prong is not visible 13 FAQs 13 Included tools, sample solutions, etc 15 General Information 16 Tank capacity Amps Amount of Hard Floor Solution Filters are washable Pet Pack will NOT fit Width of Air Powered TurboBrush = 11” Width of Multi-Surface Floor Tool = 10 ¼” Width of Carpet Cleaning Tool = 10” Diameter of Drain Cleaner Tool = 4 ½” dia. Size of pad = 14 ¼” L x 3 ¼” S Cord = 18’ Hose = 8’ Microban in collection tank Made in China Warranty – 1 year No Power 17


2

No Spray 1) Make sure there is power to the machine 2) Is solution tank full? 3) Is Hose Solution Line connected? Check connection at front of machine. Firmly insert

and twist to the right. After inserting, twist to

Insert Hose Solution line The right to lock

Firmly insert Twist to the right to lock 4) Is Wet Clean button pressed? The button must be pressed for machine to spray. 5) Is the water/solution tank seated properly and red auto-load gasket in place? Check bottom of water/solution tank to make sure the Tank Insert is in correctly

and the red auto-load gasket is in place.

Red auto-load gasket Screen facing outward facing outward Correct position of insert Incorrect position of insert


3

6) Is the X-valve dispensing solution? Press while over a sink to determine. Press X-valve 7) Check the 2 small o-rings on the fitted end of the Hose Solution line (picture) 2 o-rings should be in place 8) Have the consumer run the unit for 5 minutes with all three buttons engaged. This should dislodge any clogs in the heater. If all above steps have been done, and unit is still not spraying, refer to ASC, or RA No/Low Suction – Dry Vacuuming 1) Check for suction at motor duct gasket…. Motor duct If YES; suction at motor duct…proceed If NO suction at motor duct… Refer to ASC, or RA Check for suction here


4

2) Check to make sure motor duct gasket is in place (may be stuck on underside of tank).

Motor duct gasket missing Motor duct gasket in place 3) Check end of wand for suction. If no suction, there may be a clog. Clear clog from

wand pieces by pushing long blunt object such as a broom handle thru the wand pieces.

4) Is collection tank seated correctly? Disconnect the hose, unlatch the Quick Release Hose door, and lift out the tank. After complete removal, re-seat the tank.

5) Make sure the top-lid is properly seated 6) Is pre-motor filter is free of debris? If not, clean filter and allow to completely dry

before returning it to the machine. 7) Make sure all wand pieces are firmly pressed together. If still no suction, refer to ASC, or RA No/Low Suction – Wet Cleaning 1) Check for suction at motor duct gasket…. Motor duct If YES; suction at motor duct…proceed If NO suction at motor duct… Refer to ASC, or RA Check for suction here 2) Check to make sure motor duct gasket is in place (may be stuck on underside of


5

tank). Motor duct gasket missing Motor duct gasket in place 3) Check end of wand for suction. If no suction, there may be a clog. Clear clog from

wand pieces by pushing long blunt object such as a broom handle thru the wand pieces.

4) Check level of collection tank? If full, empty tank and retry. 5) Has the float tripped? Check the float to make sure it is near the bottom of the tank. If the float is stuck in the up position, the result will be no/low suction. Float in down position

suction should be fine Float should be in the up position when tank is full Float down = Suction Float up = NO Suction

6) Is collection tank seated correctly? Disconnect the hose, unlatch the Quick Release Hose door, and lift out the tank. After complete removal, re-seat the tank.

7) Make sure the top-lid is properly seated


6

8) Is pre-motor filter is free of debris? If not, clean filter and allow to completely dry before returning it to the machine.

9) Make sure all wand pieces are firmly pressed together. If still no suction, refer to ASC, or RA Water Tank will NOT seat properly

1) Check insert for proper installation

Incorrect Correct

2) If red auto-load gasket missing, it may be stuck in the reservoir.

Check here for debris, or gasket that may Be stuck

Leaking


7

LEAKING FROM HOSE SOLUTION LINE CONNECTION

Leaking here

1) If leaking from where hose solution line connects to machine, check the 2 small

o-rings on the fitted end of the hose solution line. 2 o-rings should be in place 2) Make sure Hose Solution Line is firmly locked into place. After firmly inserting connection, turn to the right until it “snaps” into place.

Insert Hose Solution line After inserting, twist to

The right to lock

If still leaking, refer to ASC, or RA

LEAKING BETWEEN WAND PIECES


8

Make sure o-rings on wand sections are in place, and wand sections are firmly pressed together. (2) O-rings on wand section

LEAKING FROM BOTTOM OF TANK 1) Is red auto-load gasket on water/solution tank in place? 2) Check X-valve. If stuck inward, press to release. If valve will not release, send new insert. 3) Verify that cap is screwed on securely 4) Check tanks for cracks (if leaking liquid is dirty, There may be a crack in the collection tank) If all above steps check out, refer to ASC, or RA X-valve Not Heating Water Note: the built-in heater heats tap water 25-degrees hotter and will

never allow the temperature to exceed 190-degrees. 1) Is the ON/OFF button pressed? 2) Is Heater Button pressed? NOTE: Heater takes approximately 1 minute to warm up.


9

Crevice Tool Will not Spray 1) Disconnect wand from grip trigger handle, turn unit on, press trigger, and check for

spray at main water connector. Is there spray here? Grip Trigger handle If YES

► Make sure wand pieces are firmly pressed together. ► Using a paperclip, clean out spray tip on crevice tool.

If NO spray at Grip Trigger handle; see “No Spray” Above

Water in Collection Tank is Overflowing 1) Is float in correctly? Widest part of float is the bottom Top Bottom CORRECT INCORRECT Bottom Top 2) Is float stuck in the down position?


10

With float stuck in down position, machine will Float should freely move continue to pull liquid into tank up and down

Hard Floor Tool Not Suctioning 1) Check for suction at motor duct gasket…. Motor duct If YES; suction at motor duct…proceed If NO suction at motor duct… Refer to ASC, or RA Check for suction here 2) Remove all wands from Grip Trigger handle and check for suction at Grip Trigger handle. Check for suction here If YES ► Make sure all wand pieces are

firmly pressed together. ► Check all wand pieces for clogs. ► Check position of micro-fiber pad…pictures below


11

Suction path Suction path is covered Correct pad position Incorrect pad position Correct Incorrect

Air-Powered Floor TurboBrush NOT Suctioning 1) Completely remove Floor TurboBrush from wand. Check end of wand for suction. If NO suction at end of wand…See “No/Low suction” section on page 3 above. If Yes, suction at end of wand…proceed to step 2 2) Completely remove Floor TurboBrush from wand. Look thru TurboBrush-tube for

clog/debris and remove if found.

2) With TurboBrush completely removed from machine, turn it upside-down. Remove quick-release access plate (squeeze tabs on either side to release) and remove clog/debris if found. Replace access plate after removing clog/debris.


12

Access plate IN PLACE REMOVED If still no suction, send new turbobrush

Quick Release Hose Door hard to close TIP: Disconnect hose PRIOR to closing the Quick Release hose door. With hose disconnected, lock door into place, then lock in the hose. Make sure to twist hose Solution to Water Mix Carpet Cleaning Formula = 2 caps

Hard Floor Formula – 1 cap


13

Cord Prong is not Visible The Big Green Complete is shipped with a black prong protector-cap, which covers the electrical prong. The consumer need only remove the prong protector-cap before inserting into electrical outlet. The prong protector-cap can be discarded.

Big Green Complete FAQs.

Note: International units DO NOT feature Microban. Section 1: Big Green Complete Carton FAQs Q: What are the advantages of 3 Stage Filtration? A: 3 stage filtration means you’ll get excellent filtration quality while you vacuum. The water filtration stage captures and sinks large particles, including dirt, hair and crumbs. Smaller particles are captured by the secondary filter, insuring that the Big Green Complete captures all the dirt and dust you vacuum up. Finally, the HEPA media filter cleans and filters the air before it leaves the machine. Q: What is deep cleaning? A: Deep cleaning is a carpet cleaning process that loosens and removes most harmful dirt and ground-in grit, which may be deep down in your rugs and carpets. Not only does frequent deep cleaning protect the investment you have in your home, but parents of young children, pet owners and allergy sufferers may find deep cleaning especially beneficial. Q: How does it work? A: The deep cleaning process is a combination of TACH: Time: The proper speed is needed to spread the cleaning solution into the carpet and extract it back out. Agitation: Big Green Complete’s deep cleaning brush safely and effectively cleans all types of carpet. Cleaning formula: BISSELL manufactures its own cleaning formulas to work specifically with our machines. Heat: The built-in heater heats hot water up to 25 degrees hotter to ensure maximum cleaning performance. Q: How does the built-in heater help with deep cleaning?


14

A: The patented built-in heater heats the water and cleaning solution-just like the professionals. The water and solution travel through the heater just before being sprayed onto your carpet. BISSELL provides continuous heated cleaning by raising the temperature of your hot tap water by up to 25 degrees. As long as the heater is turned on the water stays hot. Q: How does Microban® antimicrobial product protection work? A: Microban® protection is built-in to key components of the Big Green Complete to fight the growth of odor causing bacteria, mold and mildew. Under the right conditions microbes can double in number every 20 minutes on an unprotected surface. Microban® protection works continuously to make your BISSELL Big Green Complete easier to clean and to keep it cleaner and fresher between uses. Section 2: User Guide Trouble Shooting Reduce Spray or No Spray Possible Cause Remedies 1. Make sure power is on 1. Press power button if needed 2. Solution tank may be empty 2. Fill tank according to directions 3. Tank may not be seated properly 3. Turn ON/OFF, heater and wet clean

button off. Remove and reseat tank 4. Hose solution line may be disconnected 4. Check connection at front of

machine 5. Wet clean is not turned on 5. Depress wet clean button to turn on Machine is not suctioning Possible Cause Remedies 1. Collection tank may not be placed properly 1. Open Quick Release™ Hose Door, lift

out tank and re-seat. Re-latch Quick Release™ Hose Door

2. Collection tank may not be 2. Check to make sure the top lid is assembled properly properly seated 3. Wand tool connections are not tight 3. Check all connections

(At grip, wand and tool) Push tight if necessary.

4. Collection tank is full 4. Empty collection tank by following instruction on page 9

5. Float has tripped 5. Check to see if tank needs to be emptied. Make sure float is down towards bottom of tank.

6. Pre-motor filter is dirty 6. Remove top lid. Remove and clean pre-moter filter by following instructions on page 15. Filter must be completely dry before using again

Built-in heater light does not illuminate Possible Cause Remedies 1. The heater button has not been depressed 1. Depress the heater button 2. The ON/OFF button has not been depressed 2. Depress the ON/OFF button


15

Section 3: Anticipated Product Questions Q: Do I need to have water in the collection tank to run in Water Filtrated Vacuum mode? A: Not for functionality. The product will continue to work but the filters will clog faster. Clean, cold water should always be added to the collection tank when in Water Filtrated Vacuum use. Q: What are all the different tools for? A: Vacuum Tools

• Air-powered Floor TurboBrush: Best for use on carpets and area rugs • Multi-Surface Floor Tool: With brushes engaged, best for use on hard floor surfaces. With brushes hidden, this is the best tool for carpets and area rugs. • 5” Brush: Best for corners and detail work • Crevice Tool: Edges, corners, couches, etc. • Upholstery Dusting Brush: Curtains, under chairs and couches, hard floors

Deep Cleaning Tool • Carpet Deep Cleaning Tool: Best for deep cleaning of carpets and area rugs • 4” Upholstery Tool: Best for spot cleaning of carpets, area rugs and upholstery • Hard Floor Tool: Safe and effective on many hard floor surfaces, including vinyl, tile, laminates and sealed hardwoods

Q: What’s the best way to clean the hose? A: Remove the wand(s) and tool from the grip. Disconnect the solution line from the machine (by turning counterclockwise). Disconnect the hose from the Quick Release™ Hose Door (by turning counter-clockwise). Be sure to hold both ends of the hose up in the air. Take to a sink and flush hot water through one end of the hose. Make sure the grip is pointed into the sink in order not to spill. Q: How often do I need to clean the filters? A: It will depend on use. In general, cleaning the pre-motor foam filter every couple of uses will keep it in top shape. The HEPA media filter can be cleaned whenever you notice obvious signs of use. Q: How often do I need to replace the filters? A: The filters can be washed to remove most contaminants. However, replacements are available for purchase. Both filters should be replaced if there is visible wear, tearing or holes in the medium. Or, you could always keep a spare set on hand to eliminate the wait for a filter to dry after cleaning. Included Tools & Solutions – 7700 Multi Surface Tool Air Powered Floor TurboBrush


16

5” Brush Crevice Tool Dust Brush Carpet Cleaning Tool 4” Upholstery Tool Drain Cleaner Wand Sections (2) Hard Floor Microfiber Pads (2 Pack) Sample size Fiber Cleansing Formula (16 oz) Sample size Hard Floor Solution (8 oz) Mesh Bag Tool Caddy (due to the different wall materials, wall-mounting screws are not included) General Info Clean tank liquid capacity = approximately 1.3 gallons Dirty tank liquid capacity = approximately 1.3 gallons Amps = 12 When using Hard Floor Solution, use only 1 cap of solution Both filters (pre-motor and HEPA Media) are washable Pet Pack will not fit Big Green Complete Air Powered TurboBrush is 11” (inches) wide Multi-Surface Floor Tool is 10 ¼” (inches) wide Carpet Deep Cleaning Tool is 10” (inches) wide Drain Cleaner Tool has a 4 ½” (inch) diameter Pad is 14 ¼” long and 3 ¼” wide Cord – 18’ Hose – 8’


17

Pricing – Aprox $249 MICROBAN – Dirty water (collection) tank Made in China Warranty – 1 year No Power

• Check the entire length of the cord for damage. If the cord is damaged, refer the consumer to the nearest authorized service center.

• Make sure the unit is plugged into a functioning outlet. • If there is still no power, refer the consumer to the nearest authorized service

center.