Travel Process for Client

Agenda

Booking and Payment flow

What is IATA Billing and settlement plan (BSP)and overview

Fare Types

Class System & Airline Yield Management

Queue Management

Cancellation and Refund Process overview

Unused Legs/Banked Ticket

Booking Overview

Booking Overview

Client

Payment Gateway

Profile Overview

Our Validation Check Mandatory client reference with character limit

“Reason of travel , Policy ID, Employee ID & Cost Centre”

Air class missing

Hotel wrongly created .

Travellers name missing

Rail folders not contain the city code

Product code mismatch

Back office Product code not mapped with Airplus product

More than 4 Segments

Wrong Ticket Number or Airline 3 letter code missing

Payment Flow

Payment method is automatically selected as “Payment Gateway” based on customer payment terms.

Files are sent to Payment gateway on daily bases .

Gateway portal process payment .

Back office invoice to Client.

What is IATA Billing & Settlement Plan(BSP)

What is IATA BSPBilling and Settlement Plan – A carrier neutral reporting/accounting system run by IATA

A network of approved Agents who issue Airline Ticket on behalf of the Airlines

A clearing instrument to reconcile the sales by Agents to the Airlines that own sales

Travel Agencies: Sell tickets on many carriers - Reports to one central point = BSP

AIRLINE: Many sales outlets - Reports received from one central point = BSP

BSP Overview

BSP Overview Accredited Agent receives tickets stock from IATA

Accredited Agent issues E-ticket via General Distribution system (GDS) .

Passenger pays and receives a E-ticket from the Agent

Airline carries the passenger

GDS sends ticketing information to the Data processes centre (DPC)

DPC, produces and uploads Reports on BSP link

IATA informs Bank about Remittance and Settlement amounts

Bank debits Agent 15th of every month – Remittance from Agents

Bank credits Airlines – Settlement for Airlines

Refunds

What Is Fare Type & What Does it Mean?

What, When & How

Faring

SavingPublished Fare London - Moscow- London 1400.00Corporate House Fare London - Moscow- London 1100.00Consolidated Fare London - Moscow- London N/ALeisure Fare London - Moscow- London 850.00 250.00

Published Fare London - Houston-London 6140.00Consolidated Fare London - Houston-London 4940.00Leisure Fare London - Houston-London N/AInnovation London - Houston-London-"Berlin" 3750.00 1190.00

Ticket issued in Dec Ticketed London - Singapore - London 5900.00Revisited in Jan & Issued Ticketed London - Singapore - London 4100.00 1800.00

Scenario 1

Scenario 2

Scenario 3

Class System & Airline Yield Management

Class System

Premium Economy

Business

Economy Non Flex

First

Economy Semi FlexBusiness Semi Flex

Business Non Flexi

Y J D C K

Airline Yield Management

£3500.00(Flexible)

£2800.00 (Semi Flexible)

£2150.00(Non or Semi Flexible)

£1800.00(Non or Semi Flexible)

J-36 Seats

C – 22 Seats

D -12 Seats

R - 4Seat

Multiple pseudo city

UKUS

India

18

Pseudo City Routing AvailabiltyUK London - Moscow 1INDIA London - Moscow 4US London - Moscow 2

Selling the right seats to right customers at right prices and at right time

Queue Management

Queue ManagementA Queue is an automated file of PNR’s or messages, which require servicing or handling. Each queue is identified by a number and optional queue identification.

A queue will hold either PNR’s, MESSAGES or PROFILE FILES but never a combination on the same queue

Reservation System places PNR’s on queue based on the action required, such as confirmation or schedule change notification.

The system determines correct queue placement of a PNR from the Subscriber Identification (SID) in the first field

Queue Management Process Overview

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Booking made as per Travel Policy (second check)

Profile fields check

Unused legs check

Visa Checks

Fare checks

Transfer check

Air plus fields checks

Refunds

Cancellations & Refund Process Overview

Cancellations & Refund Process Overview

Client

Gateway Portal

Refund Process OverviewAll Refunds go to BSP (billing cycle 01st to end of every month).

BSP processes refund request.

BSP generates refunds remittance on 15th of every month.

Once the refund remittance received from BSP & it is sent to the back office system automatically.

Back office will automatically update the refunds and generate refunds remittance and send to Payment Getaway portal.

Unused legs

Unused legs

Unused legs are also called Banked ticket which can be use by the traveler for the future

MERMUN MARGULIS SLAWA DME ZRH LX PSWISS 24-Oct 7244129551964

2IWHUN MARGULIS SLAWA DME ZRH LX ESWISS 10-Oct 7244129310195

2IWHUN MARGULIS SLAWA LHR SVO SU NPX1 11-Oct 5554129361867

2IWHUN MARGULIS SLAWA ZRH LHR LX SSWISSUK 13-Oct 7244129361870

3O82GC RAYNER DAVID LHR DME BA NNCRU 05-Nov 1254129457239

NG5A67 ANTONOV MIKHAIL LHR IAH UA QNCUP41S

12-Nov 0164129657564

Unused legs ScenarioScenario 1 Change in Schedule /Airline for Return Fare Used Segments Unused Segments Banked

British Airways issued London - Moscow- London 1700/- London -Moscow Moscow - London

Aeroflot

Moscow - London one way

1650/- N/A

Aeroflot-->London Moscow & BA--> Moscow -London open for use in

one years time

Change in schedule for Returns trip Aeroflot

Moscow- London - Moscow

1800/- Moscow - London London - Moscow

Scenario 2 Change in Routing

Swiss Air issued under Best Price Non Refundable London – Singapore -London

5000/-

Zurich - Manchester-Zurich open for use in one years time

Changes in trip re-routing travel with British Airways Zurich - Singapore - London

5000/- Zurich - London - Zurich

Scenario 3 Fixed Time Frame Fixed time frame British

Airways out & Lufthansa way Back London - Berlin - London

1200/-

Issued two round trip With British airways & Lufthansa London - Berlin - London

1300/-London - Berlin - London BA

out & Lufthansa InLondon - Berlin - London

Lufthansa Out & BA Inopen for use in one years time

Scenario 4 Additional Segment & Merged Additional Travel

British airways London - Houston - London 7000/- Adding Additional Segments

to reduce cost London - Houston - London-

Berlin5500/- London - Houston - London London -Berlin open for use in one years time

Merged Additional TravelLondon - Berlin -London-

Singapore - London5800/-

London - Berlin -London-Singapore - London