FMM INSTITUTE PROFILE

FMM Institute was incorporated as a separate company of the Federation of Malaysian Manufacturers (FMM) on January 12, 1999. This effort was specifically to expand and focus on its training functions, in line with the objectives of FMM to develop the potentials and enhance the skills of personnel at every level in the industry. This will create a pool of manpower trained in all aspects of industrial skills and management capabilities to face the challenges as the country moves into the status of an industrialized nation.

FMM Institute Sabah Representative Office was set up with the prime objective to meet and match the training demand and to provide adequate knowledge of industrial skills and management techniques for the industry. Dedicated to provide the best in training and continuous education, FMM Institute aims to be the ultimate one-stop training centre for the manufacturing industry.

FMM Institute offers a wide range of functional training programmes to cater to the diverse needs of the manufacturing and services sectors. Continuing professional educational provides the opportunity for the working personnel to gain the necessary qualifications to upgrade themselves both professionally as well as for self development. This opportunity is made possible through FMM Institute’s Certificates, Public and In-house programmes in selected areas of industrial and managerial skills.

FMM Institute’s programmes could also be specially customized to meet the training needs of specific industries and conducted on in-house basis. Programme outlines and objectives are discussed with the companies and trainers will be selected to develop the programme accordingly. All in-house programmes are packaged to be cost effective for companies with no compromise on the quality of the programmes and the desired result.

FMM Institute considers various factors such as inputs from the industry and engagements with training experts and consultants from relevant areas to deliver programmes of high degree of flexibility in terms of duration, learning and teaching resources and venues. In addition, FMM Institute constantly evaluates the performances of its trainers and ensures that they keep abreast with the latest information and knowledge.

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TRAINING SCHEMES

HUMAN RESOURCE DEVELOPMENT FUND (HRDF)

Employers who are registered with Pembangunan Sumber Manusia Berhad (PSMB) are eligi-ble for training grants through the various schemes available under the HRDF. The schemes are as follows:

• SBL Scheme Employers can claim for reimbursement from HRDF upon completion of programme. How-ever, approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Training grants can be considered for all types of training programmes (both in-house and external) for the retraining and skills upgrading of employees relevant to the needs of employers.

• SBL-Khas Scheme FMM Institute will claim the entire amount directly from the employer’s account with HRDF. Approval from PSMB is required prior to commencement of programme by completing Form PSMB/PGL/1/09. Employers must submit Form PSMB/SBL-KHAS/T2/09 to FMM Institute pri-or to commencement of programme.

SME Corporation Malaysia (SME Corp)

Under this scheme, a total of 35 SMEs Skills Upgrading Programmes were approved by SME Corporation Malaysia to be conducted for SMEs so as to enjoy the 70% SMEs Skills Upgrading Grant.

Eligibility to SMEs Skills Upgrading Programmes

• Manufacturing sector (including agricultural-based industries) and manufacturing-relat-ed services – annual sales value is not more than RM50 million or with less than 200 full-time employees.

• Services sector (including ICT) – annual sales value is not more than RM20 million or with less than 75 full-time employees.

• SMEs must registered under the Companies Act 1965 (Private Limited Companies) or Registration of Business Act 1956 (Enterprise companies) with majority Malaysian Share-holders (minimum 60%).

SMEs who contribute to the HRDF can also apply for training grants under the various schemes available under the HRDF. The SMEs Skills Upgrading Programmes can also be con-ducted on in-house basis.

(List of approved programmes on page 30)

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Vision FMM Institute’s ProfileTraining Schemes Contents

Human Resource Building Dynamic Human Resource Assistant/ClerkPractical Human Resource Management SkillsStrategi Mengendalikan Pekerja Bermasalah

Communication and Clerical DevelopmentAplikasi dan Amalan 5S dalam Pengurusan Rekod dan FailManaging Office Records and Files EffectivelyPentadbiran Pejabat dan Pengendalian MesyuaratProgram Pembangunan Pekeranian

Financial ManagementBudgeting for Effective Cost ControlPractical Accounting and Records Management Skills Practical Costing and Cost Control to maximise ProfitStrategic Procurement, Negotiations and Cost Reduction

Operations and LogisticsEffective Logistic ManagementEffective Warehouse ManagementInventory and Stores ManagementPerancangan dan Pengawalan Inventori

Management and Supervisory Skills Kemahiran Penyeliaan Yang BerkesanLeadership Development Programme

Customer Service , Sales and MarketingDrafting a Marketing PlanExcellent Customer Service SkillsExcellent Sales Negotiation to Win Sales

Quality Systems and Productivity Improvement7 Steps of Highly Effective Autonomous Maintenance TrainingBengkel Produktiviti: Pelaksanaan 5SIntegrating the ISO 14001:2015 EMS into ISO 9001:2015 QMSKaizen: Strategy of Continuous ImprovementTransitioning into ISO 9001:2015 Quality Management SystemSafety Management for Executive and Supervisor

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Industrial Safety Accident and Incident Investigation, Recording and Reporting (NADOPOD)Behavior-Based-Safety & Performance MeasurementsOccupational First Aid Skills and CPROccupational Safety and Health Leadership in the WorkplacePengurusan Jawatankuasa Keselamatan & Kesihatan PekerjaanSafety Management for Executive and Supervisor

Maintenance and TechnicalElectrical Circuit and TroubleshootingEquipment Efficiency through Maintenance ManagementKemahiran Penyelenggaraan untuk JuruteknikOperation and Maintenance of Electrical InstallationPractical Approach to Boiler Operation, Maintenance and Management

Certificate ProgrammesFMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM) FMM Certificate in Safety and Health Officer FMM Certificate in Steam Engineer FMM Executive Certificate in Human Resource and Industrial RelationsFMM Certificate in Energy Management

In-House Training List of Approved SME Skills Upgrading ProgrammesRegistration FormSabah State Public Holidays for 2015Monthly Training Schedule for 2015Location Map

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1.1 Building Dynamic Human Resource Assistant/ClerkDate : To be confirmedDuration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

ObjectivesUpon completion of this course, participants will be able to: prepare effective advertisements handle interview candidates handle new comers conduct effective orientation programmes conduct effective counseling sessions use the phone effectively practice good time management keep records & manage file effectively

Contents • Human Resource Management Overview• The Human Resource Assistants The Recruitment and Selection Process • Handling New Comers• Orientation Programme• Effective Counselling Techniques• Other Essential Skills• Keeping Records and File Management

Who Should AttendHuman Resource Assistants / Clerks or any other junior Human Resource Personnel.

1.2 Practical Human Resource Management Skills Date : Aug 10-11Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

ObjectivesUpon completion of this course, participants will be able to: Convert corporate objectives into human resource management objectives. Understand Human Resource Planning. Develop an effective recruitment and selection process. Conduct effective interviews. Select the right candidates. Conduct training needs analysis. Develop the annual training plan. Evaluate training effectiveness. Implement an effective Performance Management system. Conduct effective counseling sessions. Contents Unit 1 : Human Resource Management OverviewUnit 2 : Human Resource PlanningUnit 3 : Effective Recruitment & SelectionUnit 4 : Effective Interviewing SkillsUnit 5 : Training & Developing EmployeesUnit 6 : Performance ManagementUnit 7 : Effective Counselling Skills

Who Should AttendHuman Resource Managers, Executives, Officers, Supervisors, Clerks/Assistants and Departmental Heads.

1.0 HUMAN RESOURCE

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1.3 Strategy Mengendalikan Pekerja BermasalahDate : Nov 23-24Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

ObjectivesUpon completion of this course, participants will be able to:• Managing Problematic Employees• Reduce Absenteeism• Understanding the Importance of Counselling• Identifying When Counselling is Necessary• Developing Counselor Qualities• Developing Listening Skills• Utilizing the Counselling Process• Differentiating Counselling and Disciplinary action

Contents Pekerja BermasalahIsu-Isu Ketidakhadiran Dan DisiplinPengawalan KetidakhadiranPengenalan Kepada KaunselingBila Kaunseling DiperlukanKaunselor Yang BerkesanProses KaunselingTindakan Disiplin

Who Should AttendHODs, Managers, Executives, Supervisors, Leaders, Human Resource Personnel

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2.1 Aplikasi dan Amalan 5S dalam Pengurusan Rekod dan FailDate : Jun 15-16Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Pemahaman dan kaedah meningkatkan

produktiviti, kualiti perkhidmatan, pen-jimatan kos, ruang, masa, meningkatkan kecekapan, mewujudkan suasana yang selesa ditempat kerja dan meningkatkan imej agensi.

Tempat simpanan rekod/fail dikemas, bersih serta dapat melupuskan ma-na-mana rekod yang tidak bernilai kekal.

Dapat mengenalpasti rekod-rekod ber-nilai kekal dan diuruskan mengikut prosedur.

Apabila semua aspek 5S diamalkan da-lam bidang pengurusan rekod, semua maklumat/dokumen agensi akan dapat diuruskan dengan lebih teratur dan sistematik.

Contents• Konsep dan Praktis dalam Pengurusan Rekod• Seiri (Sisih)• Seiton (Susun)• eiso (Sapu)• Seiketsu (Seragam)• Shitsuke (Sentiasa Amal)

Who Should AttendSecretarial, Administrative Supervisors and Clerical staff in various organisations who wants to ensure their records are properly filed and managed.

2.2 Managing Office Records and Files EffectivelyDate : Sep 14-15Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Gain a better understanding of the im-

portance of proper records manage-ment practices

Organise the records of an organisation more systematically and efficiently

Increase efficiency in processing records and files in respect of arrangement, keeping, filing, retrieving, maintaining and disposing of records

Contents• Teory and Practice in Record Management• File Operation• Security and Characteristics of Good Record Room• Rules and Regulations Governing Record

Management• Last Stages in Record Management – Final Destiny

Who Should AttendSecretarial, Administrative Supervisors and Clerical staff in various organisations who wants to ensure their records are properly filed and managed.

2.0 COMMUNICATION AND CLERICAL DEVELOPMENT

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2.3 Pentadbiran Pejabat dan Pengendalian MesyuaratDate : Mar 16-17Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-house Training Available

Objectives Dapat meningkatkan fahaman peranan pejabat Menambahkan pengetahuan kaedah

pengurusan pejabat Dapat memberi perkhidmatan yang baik

kepada pelanggan Dapat mengurus dan mengendalikan

semua alat komunikasi pejabat Dapat menguruskan maklumat dan rekod

pejabat dengan baik serta sistematik. Memahami semua persediaan awal

sebelum mesyuarat Dapat menguruskan mesyuarat dengan

teratur dan sistematik Dapat menjalankan mesyuarat dengan

baik tanpa apa-apa kelemahan Dapat menyediakan minit mesyuarat

secara konsisten dan lengkap

Contents Part 1 - Pentadbiran Pejabat• Organisasi / Pejabat• Perhubungan Di Pejabat• Perancangan Kerja Pembelian• Pengendalian Rekod Dan Fail Pejabat.• Sistem Fail Dan Pengklasan Perkara

Part 2 - Pengendalian Mesyuarat• Takrifan Mesyuarat• Tujuan Dan Matlamat Mesyuarat/ Persediaan Awal• Persediaan Oleh Setiausaha Untuk Mencatat Minit Mesyuarat.• Sesi Latihamal

Who Should AttendThis programme is specially designed for Administrative, secretarial and clerical staff in all organisations

2.4 Program Pembangunan PekeranianDate : Dec 7-8Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-house Training Available

Objectives Understand the administrative role and

function of an organisation. Learn the importance of realizing the

organisation’s mission and objectives through daily work.

Identify ways to foster good working relationship, positive work attitude and effective working habits so as to contribute positively towards the organisation’s productivity.

Acquire excellent work ethics and work culture for personal improvement and organisational development.

Contents • Peranan dan Fungsi• Sistem Pejabat• Motivasi• Perhubungan Kemanusiaan• Komunikasi Berkesan• Pengurusan Masa dan Tugasan• Perkhidmatan Pelanggan

Who Should Attend All levels of Clerical Staff, Secretaries, Personal and Administrative Assistants.

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3.1 Budgeting for Effective Cost ControlDate : Nov 11-12Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Know the importance of the preparation

of the budgets Not the common problems that is faced

during the budget preparation Relate the departmental plan to the

annual budget Focus realistically the department’s

annual objectives Prepare the budget in a more systematic

and professional manner Prepare the CASH budget so as to

augment the periodic CASH requirement Monitor the performance in a more

effective way.

Contents• Budgetary Planning and Control• The Role of Budgetary Planning and

Control • Types of Budget and Approaches• Preparation of an Annual Budget• Management Approach to COST Control

through Budgeting• Performance Evaluation and Control

Who Should AttendHead of Departments, Managers, Executives, Personnel who are responsible to prepare budgets.

2.2 Practical Accounting and Records Management Skills Date : Jun 8-9Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives To understand and appreciate the steps

performed in the accounting process. To be more knowledgeable on the

important areas in accounting. Comprehend the nature and purpose

of financial statements, the ways accounting events are measured, recorded and reported.

Develop skills in understanding and analyzing financial statements to evaluate organizational performance & credit risk.

Contents• Understand Practical Accounting• The Process of Expenses Classification• The Principle of Double Entries• Understanding of the Accounting System• The Recording of Sales and Purchases

Transaction• The Treatment of Depreciation and Bad &

Doubtful Debts, Hire Purchases Accounts.• Trial Balance and Accounting Adjustments• Manufacturing Accounts, Trading, Profit

and Loss Accounts and Balance Sheets.• Working Capital Management.• The importance of Effective Records

Management.

Who Should AttendAccount Receivable , Account Payables data entry clerks, and Account Supervisors and All Accounting Staff Members.

3.0 FINANCIAL MANAGEMENT

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3.3 Practical Costing and Cost Control to Maximise Profits Date : Mar 17-18Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives To train the participants on:- The element of costs in production. The importance of Costs. To identify the Costs wastage factors. The techniques to identify key

performance indicator pertaining to Costs of production.

The techniques to save Costs

Contents • The Elements of Costs in Production• The Costs Behaviour – Control Technics• Activity Based Costing• Your Duties And Responsibilities In

Costs Control and Saving• Productivity And Cost Control• Flow Time calculations and Management• Cycle Time Calculations and Management • Management System Approach In Costs

Saving

Who Should AttendProduction or Operations Professional, Managers, Executives, Officers and Supervisors.

3.4 Strategic Procurement, Negotiation and Cost ReductionDate : Dec 14-15Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives The strategic roles and responsibilities

of procurement missions To design and develop suppliers

classifications and qualifying suppliers for effective procurement missions

To effectively source, evaluate and select effective suppliers to achieve COST saving

The steps to strategic Procurement. The skills in developing spend analysis The Supply Chain Management Skills.

Contents • Developing The Strategic Procurement

Plan• The Steps To Strategic Procurement• The Demand For Continuous

Improvement In Total Ownership.• Understand What The Supply Chain Is?• Impacts To The Supplier / Customer

Relationships• The Challenges Of Purchasers in The

Supply Chain In Costs Reductions• Strategic Inventory Cost Reduction

Process• Understanding Negotiation AND

Costs Reduction Through Strategic Negotiations

• Preparation For Negotiation – Establish B.A.T.N.A. - “Best Alternatives To Negotiated Agreement”

• Negotiation STRATEGIES To Achieve Costs Savings.

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4.1 Effective Logistics ManagementDate : Oct 29-30Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Understands the fundamental principles

in effective logistics management. Develop skills in material planning. Identify purchasing, distribution,

transportation, inventory and warehouse management strategies.

Resolve logistics problems and issues. Improve and complete logistics

operations skillfully. Acquire the competencies related to

operational, financial and quantitative tools and techniques that are widely applicable in the logistics functions.

Contents• Logistics – concepts and framework• Logistical operational integration• Performance and profitability in supply

chain• Inventory and warehouse / store operation and management• Transportation infrastructure• Transportation management• Out sourcing logistics

Who Should AttendLogistics / inventory / distribution / warehouse / materials / shipping / traffic managers / executives / supervisors.

4.2 Effective Warehouse ManagementDate : May 28-29Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Upon completion of this course, participants will be able to: Understand precisely the roles and

functions of warehouse and distribution centre in a logistics system.

Apply the warehouse management principles and operation system effectively in any situation given.

Know thoroughly the storage methods. Discuss packaging, material handling

and inventory management of warehouse activities.

Analyse critically the current global issues and development of warehousing.

Contents• Introduction to Warehouse

Management• Principles of Warehouse Management• Information Technology in Logistics

Management• Essentials of Operations Management• Transport and Distribution• What Is Total Logistics• Why Inventory Management• International Trade and Shipping• Essentials of Customer Service• Links to Supply Chain Management

Who Should AttendAll Stores/ Warehouse personnel and those in related jobs who need to have a better understanding of Store/ Warehouse Operation and Management.

4.0 OPERATIONS AND LOGISTICS

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4.3 Inventory and Store ManagementDate : Jan 29-30Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Develop skills in the field of control for

various functions and responsibilities in the stores organization.

Understand the activities and operations of an efficient store.

Learn the different techniques used to control stock while maintaining a high standard of safety and hygiene in the store.

Contents • Stores Function and Organisation • Stock Identification and Vocabulary • Stock Control and Administration • Provisions of Establishment and

Authorized Holdings • Store Cycle • Procedure Involving the Receiving of

Materials from Suppliers • Principles and Procedures of Stocktaking • Physical Aspects of Storekeeping • Some Special Types of Stock • Assessing the Performance and

Efficiency in the Stores Department

Who Should AttendInventory controllers, store managers and officers who are interested to acquire knowledge and skills in controlling the store activities and operations, will find the programme useful and beneficial.

4.4 Perancangan dan Pengawalan InventoriDate : To be advisedDuration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the programme, participants will be able to: Identify concepts and practices of

planning and controlling inventory Apply the techniques, knowledge and

skills to effectively execute the tasks entrusted

Uplift the confidence of the participants to initiate development in managing inventory effectively

Contents • Konsep • Organisasi • Klasifikasi Bahan-bahan Keperluan • Perancangan Inventori • Menentukan Keperluan Inventori • Perancangan Keperluan Bahan • Maklumat-Maklumat Penting dalam

Perlaksanaan MRP • Konsep dan Amalan JIT • Mengawal Bahan-bahan Lebihan dan

Buangan

Who Should AttendExecutives, Supervisors and Clerks who are directly or indirectly involved in materials planning and control, inventory and financial control

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5.1 Kemahiran Penyeliaan Yang BerkesanDate : Feb 5-6Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Selepas mengikut kursus ini, para peserta akan mempelajari bagaimana: Memahami peranan penting seorang

penyelia Membina sikap kerja positif Memahami konsep motivasi Mempelajari cara memotivasi pekerja Membina kemahiran berkomunikasi Memahami gaya kepimpinan yang efektif Memahami kaedah-kaedah penyelesaian

masalah dan membuat keputusan Memahami konsep dan membina

semangat berpasukan

Contents• Peranan dan Fungsi Penyelia - Membina profail penyelia - Perbincangan masalah yang sering

dihadapi serta kaedah penyelesaian• Sikap Kerja Positif - Membuat penilaian tentang diri sendiri• Motivasi - Mengenal pasti pekerja yang tidak

bermotivasi - Langkah-langkah yang boleh diambil• Komunikasi• Kepimpinan• Penyelesaian Masalah dan Membuat

Keputusan• Semangat Berpasukan

Who Should AttendDepartment heads, executives, officers, supervisors, potential supervisors and others whose duties include supervision of a group of subordinates.

5.2 Leadership Development ProgrammeDate : May 20-21 Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the programme, participants will be able to: Adopt appropriate leadership styles Enhance communication skills with

management and the workforce Setting departmental direction Develop the “people” skills of handling

subordinates Handling problematic employees using

counselling skills Developing effective human relations

with all levels Apply the finer points of Middle

Management through the development of skills in diagnosis of problems implementation of solutions

Using effective time management tools. Contents• Excellent Leadership Skills • Communication• Setting Departmental Directions • Managing Employees • Effective Human Relations• Problem Solving• Time Management

Who Should AttendAll Managers, HODs, Heads of Sections, Assistant Managers, Executives, Officers, Supervisors or positions that require leadership skills.

5.0 MANAGEMENT AND SUPERVISORY SKILLS

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6.1 Drafting a Marketing PlanDate : Jul 13-14Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Gain an overview of the basic concept

and key functions of marketing. Familiarise themselves with the

meaning of specialised terms commonly used in marketing

Understand specific application of strategic planning in the consumer, industrial and service sectors

Apply the four Ps of marketing: Product, Price, Place and Pro-motions to their own organisation’s unique needs

Integrate advertising, sales promotion and public relations into their overall strategic planning

Formulate and draft a simple marketing plan

Contents• The benefits of a marketing plan • Where are you now? • The position audit • Where do you want to be • The Strategic Issues • Which is the best way to get there • The tactical issues • Putting details to the plan • Marketing action plan • Marketing action timetable • Monitoring and controlling the plan

Who Should AttendMarketing Personnel, Senior Management and Sales Personnel

5.2 Leadership Development Programme

6.2 Excellent Customer Service SkillsDate : To be confirmedDuration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the training, the participants will be able to: Create first impression Understand customer needs Build listening skills Achieve high customer satisfaction Increase customer loyalty Translate customer complaints into

positive actions Handle difficult customer situations

effectively

Contents• Understanding the Basics of QCS• Understanding your Customer Needs• The Art of Listening to Customers• Achieving High Customer Satisfaction –

Part 1• Handling Phone Calls• Achieving High Customer Satisfaction –

Part 2• Handling Difficult Customer Situations

Who Should AttendAll front liners, cashiers, sales coordinators, employees dealing with customers face-to-face or by the telephone and employees involved with delivery service.

6.0 CUSTOMER SERVICE, SALES AND MARKETING

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6.3 Excellent Sales Negotiation to Win SalesDate : Mar 23-24Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Identify the “don’ts” in sales negotiating Identify negotiating objectives Apply the various strategies and tactics

required in sales negotiations Assess leverage and limitations, musts and

wants Assess the key parties and key influences in

the buyer negotiating team Use the various negotiations planning tools

ContentsModule 1• What is involved in Sales Negotiations?• The basics of sales negotiations• The process (script reading)Module 2• Sales and Negotiating Crimes• Inadequate planning time• Weak information gathering• Failing to negotiate internally first• A rigid mind set• Responding too quickly to each demand• Four characteristics of effective sales negotiations Module 3• Basic Sales Negotiation Principles• The 12 principles in sales negotiationsModule 4• Identifying Negotiating Objectives: Ours

and Theirs• Negotiable areas to consider• Create a negotiation objectives matrix• Understanding the customer’s needs

and wants• Clarify and test your assumptions• Case study: Pinnacle Electronics• Writing out a Negotiation Statement

Module 5• Assessing Leverage and Limitations• Exploring the 8 areas for sales leverageModule 6• Assessing the Key Parties and Key

Influences• How do you deal with the members

concerned in your transactionModule 7• Negotiating Styles• Four styles are involved• Participants are required to identify the

style that suits themModule 8• Planning Win-Win Strategies and Tactics• The four key strategic questions• The classic win-win negotiation (script reading)• Customer win-lose strategies• The “Drop A Bomb” tactic• Counter-tactics for win-lose customers

in negotiation.• Down by the seashore: a win win

negotiation• Understanding the 8 counter-tactics to

maintain and win customer• Win-win strategies and fallback

positions• Differentiating your offer from the

competition’sModule 9• Negotiating Tools• Assessing the negotiating climate• Test your plan on the manager (script

reading)• The 6 areas of the sales negotiation

planner (script reading)• Understanding the model of a sales

negotiation planner• Trade-offs• The offer/response planning tool

Who Should AttendSales Managers, Sales Executives and Sole Proprietors.

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7.1 7 Steps of Highly Effective Autonomous Maintenance TrainingDate : Mar 9-10, May 18-19Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Understanding the framework and

concept in implementing an effective Autonomous Maintenance

Focusing on team and support efforts for Autonomous Maintenance effectiveness

Developing a provisional standard for routine cleaning and inspection

Eliminating sources of contamination and inaccessible areas

Determining lubrication procedures, performing lubrication and documenting the procedures in a provisional standard

Conducting training and general inspection

Improving workplace management and control

Contents• Introduction to Autonomous Maintenance• Teamwork for Autonomous Maintenance• Initial Cleaning and Inspection• Eliminating Sources of Contamination

and Inaccessible Areas• Lubrication and Establishing Provisional

Standards• Training and Conducting General Inspection• Improving Workplace Management and

Control• Striving Onwards with Advanced

Improvement Activities

Who Should AttendManagers, Executives, Officers, Engineers, Supervisors, Line Leaders and Technicians.

5.2 Leadership Development Programme

6.2 Bengkel Produktiviti: Pelaksanaan 5SDate : Apr 13-14Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Explain each of the 5S in detail Explain at least three systems for Seiri Explain the seven principles of Seiton Prepare a complete Seiso schedule Perform 5S audit and present report Rearrange any workplace to 5S standard,

given a work area and materials Use 5S kit to start 5S implementation

Contents• Konsep dan Faedah 5S • SEIRI – Asingkan/Sisih • SEITON – Susun • SEISO – Bersih• SEIKETSU – Seragam• SHITSUKE – Sentiasa Amal• Pelaksanaan 5S• Hands-on Practical• Kit Pelaksanaan 5S

Who Should Attend5S Committee Members, Manufacturing, Administrative and Logistics personnel at all levels.

7.0 QUALITY SYSTEMS AND PRODUCTIVITY IMPROVEMENT

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7.3 Integrating the ISO 14001:2015 EMS into ISO 9001:2015 QMSDate : Jul 27-28, Nov 23-24Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Appreciate the fundamental concepts that

constitute the body of knowledge of the quality and environmental management.

Clear off the various perceptions and misconceptions that have grown up around ISO 9001 and ISO 14001 and their associated infrastructure.

Position the quality and environmental management forward into different approaches to managing quality and environmental.

Derive the quality and environmental performance objectives relevant to the organisation and examine how top management might challenge each individual in proving the need for change.

Apply the process approach as to manage work in which the activities, resources and behaviours function together to produce results consistent with the process objectives.

ContentsModule 1• An Introduction To Quality• Achieving Sustainable Quality• System Approach• Integrating The Ems Into Qms• Implementing The Integrating Management

Systems• Process Approach• Managing Quality And Environmental

More Effectively

Who Should AttendManagers, QMRs, Internal QMS Auditors, Engineers, Executives, Officers, Supervisors, and Technicians

7.4 Kaizen: Strategy of Continuous ImprovementDate : Sep 21-22Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Understand the Kaizen concept Apply the various systems and

methodologies used in Kaizen approach at their workplace

Contents• Kaizen: The Concept• Kaizen by TQC• Kaizen by SGA (QCC)• Kaizen by 5S• Kaizen by 7W Elimination• Kaizen in Production Floor• Kaizen by TPM• Kaizen Tools• Kaizen and Management Function

Who Should AttendManagers, Officers, Supervisors, Group Leaders and those who want to know more about the KAIZEN concept, it is also highly recommended for all improvement minded people

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7.5 Transitioning into ISO 9001:2015 Quality Management SystemDate : Apr 13-14, Oct 12-13Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Appreciate the fundamental concepts that

constitute the body of knowledge of the quality management system.

Clear off the various perceptions and misconceptions that have grown up around ISO 9000 since 1987 and the associated infrastructure.

Position the quality management forward into different approaches to managing the activities during the quality management systems transition period.

Derive the objectives relevant to the organisation and examine how top management might challenge each individual in proving the need for change.

Apply the process approach as to manage work in which the activities, resources and behaviours function together to produce results consistent with the process objectives.

Maintain the its quality management system based on the ISO 9001:2015 standards.

Contents • An Introduction To Quality• Achieving Sustainable Quality• System Approach• Understanding The Iso 9001:2015

Quality Management Systems• Transitioning Into Iso 9001:2015 Quality

Management Systems• Process Approach• Managing Quality More Effectively

Who Should AttendManagers, QMRs, Internal QMS Auditors, Engineers, Executives, Officers, and Supervisors

18

8.1 Accident and Incident Investigation, Recording and Reporting (NADOPOD)Date : Jul 2-3Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Acquire the immediate steps to be taken after

the occurrence of any accident or incident Apply various techniques/tools to determine

root cause of the accident Carry out accident investigation and

formulate conclusions and recommendations Exposed to common errors involved during

accident/incident investigation and reporting Prepare written report using the right forms

to report the accidents

Contents• Introduction to Accidents and the

Importance of Accident Investigation• Formation of Accident Investigating Team• Techniques Involved In Investigating an

Accident• Sources of Accident Information –

Methods to Collect Such Information• Techniques of Interviewing the Victims and

Witnesses• Determining the Root Cause of The

Accident• Formulate Conclusion and

Recommendation• How to Prepare and Submit Reports to the

Management and the Authorities• Getting the Right Forms to Report the

Accidents – Practical Exercise• Common Errors Involved During Accident

Investigation

Who Should AttendOSH Officers, Safety and Health Committee Members, Managers, Supervisors and others who are inclined to Safety and Health.

8.2 Behavior-Based-Safety and Performance MeasurementDate : Feb 4-5Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the programme, participants will be able to: Ability to undertake a Behavior - Based-

Safety program. Ability to use the safety metrics

techniques of performance measurement.

Comprehend why positive reinforcement is much more effective than negative reinforcement.

Comply with legislative requirements for a safe workplace using the behavioral psychology technique

Contents• Introduction to Behavior-Based-Safety • Behavior- Based-Safety process• Keys to the success of a Behavior -

Based-Safety program• Avoiding pitfalls in Behavior - Based-

Safety program• Traditional Hierarchy of Safety

Interventions.• Safety Metrics and Performance

Measurement• Benchmarking• Auditing Safety Performance

Who Should AttendSafety and Health Committee members, Human Resources staff with safety and health responsibilities.

8.0 INDUSTRIAL SAFETY

19

8.3 Occupational First Aid Skills & CPRDate : May 7-8Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Be aware of the importance of proper

safety procedures and principles of a healthy lifestyle.

Understand basic first aid principles and is procedures.

Identify common injuries at the workplace and how to deal with these injuries.

Possess life-saving and life-sustaining skills.

Contents • Wound and Bleeding • Musculoskeletal Injuries • Burn Injuries • Shock • Basic Life Support • Patient Transport

Who Should AttendThis programme is specially designed for all management staff, supervisors, production workers and especially those in high risk category at workplace.

8.4 Occupational Safety and Health Leadership in the WorkplaceDate : Aug 4-5Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the program, participants will be able to: To comprehend the fundamentals of

loss control and to apply suitable control measures to reduce or eliminate risks.

To ensure that all stakeholders are aware of their duties and responsibilities towards ensuring a safe and healthy work culture.

To resolve the various safety and health problems by using the Behaviour-based technique

To strive for continual improvement in safety and health

Contents • Introduction • The concept of occupational safety,

health and welfare. - The definition of unsafe act/condition,

incident, accident/near-miss. - Deliberate on hazards and risks. • Effective leadership qualities. - The employer and employee roles

and responsibilities. - The legal requirements of the

employer and employees. • Policy, procedures and training. • Safety goal, objectives and metrics (Zero

Accident Philosophy).• Auditing safety performance. • Just culture, enhancing the safety

environment.• Motivation, hazard communication and

discipline.• Behavior based safety metrics.• Accident investigation, the pitfalls to avoid.

Who Should AttendSafety and Health Committee members Human Resources staff with safety and health responsibilities, Head of Department.

20

8.5 Pengurusan Jawatankuasa Keselamatan dan Kesihatan Pekerjaan Date : Mar 5-6Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Melaksanakan program Jawatankuasa

Keselamatan dan Kesihatan Pekerjaan (JKKP) di tempat kerja masing-masing dengan lebih baik

Menyatakan fungsi dan peranan ahli JKKP Menyatakan criteria pemilihan ahli JKKP Melaksanakan pengurusan JKKP yang baik Menyatakan bagaimana menangani aduan

pekerja

ContentsModule 1• Perundangan Keselamatan dan

Kesihatan Pekerjaan di Malaysia • Pembentukan JKKP yang Aktif• Memilih Ahli JKKP• Agenda Mesyuarat JKKP• Minit Mesyuarat JKKP• Bagaimana Menangani Aduan Pekerja • Menilai Fungsi JKKP• Hazard Pekerjaan Di Kalangan Anggota

Kesihatan • Penaksiran Tempat Kerja • Pemeriksaan Tempat Kerja• Job Hazard Analysis • Penyiasatan Kemalangan

Who Should AttendSafety Officers, Human Resource Managers/Executives and Members of a company’s Safety Committee and Safety Representatives.

8.6 Safety Management for Executive and SupervisorDate : Oct 19-20Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Upon completion of the course, participants will be able to: Understand the terms accident, hazard,

hazard control and loss control Understand the Safety responsibilities of

Supervisors and Middle Management Know the procedures for accident

prevention and steps to be taken when an accident occur

Realize the direct and indirect cost of accident and know the best approach to safety performance on the job

Contents• Top Management Commitment• Employee and Management Accountability• Effective Safety Communication• Identify and Control Hazards• Accident Investigation• The Cost of Accident• Education and Training

Who Should AttendMiddle Management, Supervisors and Supporting Staff who need to understand their responsibilities for their own safety and the safety of others, especially for those at the shopfloor level in an organisation

21

9.1 Electrical Circuit and Troubleshooting Date : To be advisedDuration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the course, participants will be able to: Minimize downtime due to failures of

faulty circuits Provide proper guidance and approach

of troubleshooting faulty circuits Promote smooth operation with

minimum electrical circuits failures Minimize cost of maintenance.

Contents• Simple Electrical Theory (Current, Voltage,

Power, etc.) • Definition Of Electrical Circuits• Types To Electrical Circuits• Components Of Electric Circuits (cable,

fuse, MCB, etc.)• Control Of Electrical Circuits And Their

Functionalities• Protective Device for Electrical Circuits and

their functionalities (Fuse, MCB, RCCB, etc)• Electrical Circuits Drawing• Electrical Testing and Measuring Instruments• Identify Electrical Circuit Faults and the

Root Causes• Methods Of Troubleshooting Faulty Circuits • How To Avoid Electrical Circuits • Fault?• Maintenance Of Electrical Circuit

Who Should AttendTechnical personnel who are directly or indirectly involve in the operation and maintenance of electrical and electronic equipment and machines in the industries.

9.2 Equipment Efficiency through Maintenance ManagementDate : Jan 20-21Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the course, participants will be able to: Strengthen and enhance methods for

maintenance management Predict, forecast, decide the most

appropriate approach of maintenance systems, tools and techniques for maintenance problems solving

Ensure cost effectiveness and reliability through maintenance management systems

Establish, plan and organize maintenance work and activities effectively

Improve the plant maintenance through life cycle cost

Contents• Analysis of Maintenance Performance,

Practice and Cost • Maintenance Work Initialisation and

Authorisation • Effective Development and Implementation

of Total Productive Maintenance • Autonomous Maintenance • Planned Maintenance • 5S in Maintenance • What is CMMS and Anatomy of CMMS? • Maintenance Competence, Training and

Awareness • Organising Maintenance Resources• Occupational Safety and Health in

Maintenance Management

Who Should AttendMaintenance Managers / Engineers / Supervisors / Technicians and those who are involved in the planning and executing the maintenance activities.

9.0 MAINTENANCE & TECHNICAL

22

9.3 Kemahiran Penyelenggaraan untuk Juruteknik Date : Apr 28-29Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives Understand maintenance concepts Differentiate the activities of maintenance Select the right type of maintenance Maintain basic equipment condition and

operating standards Manage spare parts effectively Apply appropriate stocking strategies Apply the seven-step process of

implementing preventive maintenance Identify the behavioural requirements for

maintenance personnel

ContentsModule 1• Penyelenggaraan• Jenis-Jenis Penyelenggaraan• Pemeliharaan Keadaan Asal Mesin• Pengekalan Piawai Operasi• Penyelenggaraan Pencegah Efektif• Pengurusan Alat Ganti• Tatatertib Unggul Penyelenggaraan

Who Should AttendAll maintenance personnel will find this programme beneficial.

9.4 Operation and Maintenance of Electrical InstallationDate : To be advisedDuration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the course, participants will be able to: Upgrade knowledge and experience Reduce down time due to failure of the

electrical installation system or equipment Reduce maintenance cost

Contents• Definition of maintenance• Types of maintenance• What to maintain: - Substation - Switchboard - Transformer - Standby Generator - Uninterruptible Power Supply (UPS) - Electrical Motors (Pump) - Underground Cable - Street Lighting

Who Should AttendEveryone who are directly or indirectly involve in the operation and maintenance of electrical installation, such as Maintenance Manager, Maintenance Engineer, Executive, Chargeman, Technician, etc.

23

9.5 Practical Approach to Boiler Operation, Maintenance and ManagementDate : Sept 7-8Duration : 2 daysScheme : SBLFees : FMM Members RM650 Non-Members RM880In-House Training Available

Objectives At the end of the programme, participants will be able to: Increase their confidence to operate

and supervise steam plant Explain the importance of the

components used in steam plant Describe the principles of operation and

maintenance of steam plant Understand the concepts such as water

treatment, combustion system and materials used in the steam plant

Provide some proper guidelines and procedures in maintaining the boilers.

Contents • Steam Plant Operation• Steam Plant Management• Boiler Construction• Boiler Operation Start / Stop• Understanding of Water Treatment in

Steam Plant• Routine Inspection / DOSH Inspection

Requirement• Combustion System Fuel• Fact and Machinery Act• Steam Traps Operation and Maintenance• Boiler Efficiency• Boiler Maintenance and Repairs

Who Should AttendPracticing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, and Junior Engineers

24

10.1 FMM Certificate in Boilerman (Engine Drive Steam Boiler) (BM)Date : April 8-11Duration : 4 daysScheme : SBLFees : FMM Members RM1,800 Non-Members RM2,100In-House Training Available

Objectives Upgrade the knowledge and skills of

personnel handling and operating steam Boilers and to further upgrade the skills of Boilerman.

Establish a level of sound theoretical and practical knowledge and skills pertaining to Boilers in order to efficiently manage and handle steam boilers towards better work performance.

Prepare participants to sit for the Boilerman Examinations conducted by Jabatan Keselamatan dan Kesihatan Pekerjaan (JKKP/DOSH).

Contents• Acts and Regulations Related to Boilers• Types of Steam Boilers• Essential Fittings and Mountings• Preparation for Mandatory Inspection• Types of Test Related to Boilers• Boiler Maintenance• Boiler House/Room Requirements• Construction of Boilers• Water Treatment• Boiler Commissioning and Accessories

Who Should AttendAt least 2 years of working experience as a Steam Engine or Steam Boiler Attendant (directly handling Boiler) or at least 3 years working experience as an Apprentice or Journeyman Fitter in a Steam Plant or Engineering Workshop (indirectly handling Boiler).

10.2 FMM Certificate in Safety and Health Officer (Approved by DOSH)Date : To be advisedDuration : 22 daysScheme : SBLFees : FMM Members RM3,700 Non-Members RM4,000In-House Training Available

Objectives Provide in-depth professional knowledge

and skills for sound and effective Occupational Safety and Health management practices.

Enhance the legal knowledge pertaining to Occupational Safety and Health and be acquainted with necessary know-how and techniques for performing various Occupational Safety and Health activities.

Create opportunities for career advancement and development in Occupational Safety and Health within an organisation.

Prepare participants for Safety and Health Officer Examination conducted by the National Institute of Occupational Safety and Health (NIOSH).

Contents• Occupational Safety and Health

Management• Occupational Safety and Health

Legislation• Occupational Health• Occupational Safety

Who Should AttendSafety and Health Officers/Committee Members, Human Resource Officers, Engineers and Supervisors from various sectors of industries.

10.0 CERTIFICATE PROGRAMMES

25

10.3 FMM Certificate in Steam EngineerDate : To be advisedDuration : 4 daysScheme : SBLFees : FMM Members RM2,000 Non-Members RM2,300In-House Training Available

Objectives Provide in-depth professional knowledge

and skills for sound and effective Boiler/Steam Plant Operations and Management practices and be acquainted with the necessary know-how for operating steam plant successfully.

Equip with necessary tools and skills needed to be a Certified Steam Engineer.

Enhance the knowledge pertaining to boiler management, which is perhaps the best way to avoid losses.

Equip with the latest information on steam plant.

Prepare participants for the Steam Engineer’s Examination conducted by JKKP leading to a Certified Steam Engineer.

Contents • Safety Steam Plant Operation• Factories and Machinery Act• Boiler Construction / Boiler Efficiency• Boiler Operations / Boiler Fittings• Combustion System• Boiler Damage and Repair• Steam Traps Operations and Maintenance• Steam Turbine• Material Treatment• Chemical Cleaning

Who Should AttendPracticing Boiler Operators, Technicians and Mill Engineers, Shift Charge Engineers, Junior Engineers and those who are interested to upgrade their career in steam plant operations. This could range from small process plants to major utilities. Industry may include factories, hotels, hospitals, plantations, etc.

10.4 FMM Certificate in Human Resource / Industrial Relations ManagementDate : To be advisedDuration : 15 daysScheme : SBLFees : FMM Members RM3,600 Non-Members RM4,000In-House Training Available

Objectives At the end of the programme, participants would have gained: Knowledge and awareness of the

operational and strategic roles of Human Resource in an organisation.

An understanding of the principles and practices of compensation management.

An understanding of performance management, meaning and nature of organisational behaviour.

An understanding of and insight into the laws, systems and practices of Industrial Relations in Malaysia.

Understanding of the Employment Act.

Contents • Introduction Module 1 : Human Resource ManagementModule 2 : Malaysian Employment LawModule 3 : Industrial Relations Practices in

Malaysia Who Should AttendFor Human Resource personnel who want to acquire an in-depth knowledge and applications of Human Resource management and Industrial Relations in an organisation.

26

10.5 FMM Certificate in Energy ManagementDate : To be advisedDuration : 14 daysScheme : SBLFees : FMM Members RM4,500 Non-Members RM4,800In-House Training Available

Objectives To be made aware of the importance of

energy conservation and energy efficiency issues

To be able to use the knowledge and skills gained to execute energy efficiency practices in their working place, which may include HVAC systems, electrical systems, steam generators, furnaces and internal combustion engines

To be able to use various tools and procedures in energy management, energy auditing and energy planning

To gain knowledge on new technologies and advances in the efficient utilisation of energy

To be certified as a qualified energy efficiency manager at workplace

ContentsModule 1• Introduction to Energy Management• Energy Efficiency in HVAC System• Energy Efficiency in Electrical Systems• Energy Efficiency in Mechanical Systems• Energy Audit• Economic Analysis• Advances and New Technologies in

Energy Efficiency

27

FMM Institute offers training courses to be conducted at your premise on dates of your choice as in-house training! This mode of training is cost effective and can be customized to meet your training objectives.

All FMM Institute’s training programmes can be offered on in-house basis.

The benefits of in-house training:

Customized to meet objectives Cost effectiveness Convenience and flexible scheduling On site practical session

All programmes are claimable under the SBL scheme from PSMB. Selected programmes can be offered under the SBL-KHAS scheme.

Experienced and Highly Qualified Facilitators with Relevant Industry ExperienceOur teams of professional facilitators who specialized in their respective fields are highly qualified with years of experience from manufacturing industries to service sectors.

Popular In-House Programmes

1. Industrial Safety • Kesihatan & Keselamatan Dalam Pekerjaan (OSHA)• Occupational First Aid Skills & CPR• Safe Forklift Driving Skills• Safety Operation and Maintenance of Electrical Installation

2. Quality & Productivity Improvement• 5S Implementation• Housekeeping Management At The Workplace: 6S• ISO 9001:2008 QMS Internal Auditor Training

3. Supervisory & Motivations Skills• Kemahiran Mengurus Kakitangan Berprestasi Rendah • Kepimpinan Berkesan dan Kemahiran Interpersonal untuk Penyelia• Motivasi Berkesan Dalam Organisasi• Motivasi Diri dan Kerjaya Ke Arah Kecemerlangan• Sikap Kerja Positif

IN-HOUSE TRAINING

28

4. Engineering & Maintenance• Certificate in Boilerman• Electrical Chargeman A4-2

5. Communication & Clerical Development• Basic English Communication Skills• Effective Communication Skills at the Workplace• Kemahiran Pengurusan Masa• Pentadbiran Pejabat dan Pengendalian Mesyuarat• Program Pembangunan Pekeranian• Teknik Pengurusan Rekod & Fail Pejabat Yang Efektif

6. Management & Performance Development• Developing A Positive Work Attitude• Essential Management Skills• Leadership Development Programme• Pemikiran Kreatif & Inovatif• Pengukuhan Pasukan• Pengurusan Emosi dan Stress• Personal Empowerment and Motivation• Transformasi Minda Ke Arah Kecemerlangan

7. Human Resource• Effective Disciplinary Management - Misconduct & Domestic Inquiry

8. Productions and Logistics• Inventory and Store Management• Pengurusan Stor & Stok Yang Sistematik• Practical Costing and Cost Control to Maximize Profit• Strategic Procurement

9. Sales• Selling in Tough Times

10. Specialized Training• Tree Feller Training

29

List of Approved SMEs Skills Upgrading Programmes

123456

789

10111213

141516

17

181920212223

2425262728

29303132333435

Logistics Management in ManufacturingSupply Chain ManagementWarehouse Management in the 21st CenturyWarehouse Safety and Manual Material HandlingEffective Logistics ManagementINCOTERMS and Its Interpretation in International Trade and Shipping DocumentationMaterials Planning and ControlInventory and Stores ManagementPerancangan dan Pengawalan InventoriOperasi Stor dan GudangEffective Negotiation Skills for PurchasersEffective Purchasing ManagementStrategic Procurement, Negotiation Skills and Cost Reduction TechniquesProduction Planning and ControlSijil Pengurusan Stor dan GudangUnderstanding ISO 9001:2008 Quality Management System RequirementsISO 9001:2008 Quality Management System Internal Audit5S Implementation7 Alat QC dan Perlaksanaan QCCTeknik Kawalan Kualiti untuk QCTeknik-Teknik Peningkatan ProduktivitiAccident Prevention at WorkplaceHow to Develop an Effective Safety and Health CommitteeSafe Forklift Driving SkillsSafety and Health at WorkplaceOccupational First Aid Skills and CPRMengendali Bahan Kimia Dengan SelamatEquipment Efficiency Through Maintenance ManagementPenyelenggaraan Asas Untuk JuruteknikBasic Electricity and TroubleshootingBasic Programmable Logic Controller (PLC)Certificate in BoilermanCertificate in Energy ManagementCertificate in Electrical MaintenanceCertificate in Electrical Chargeman AO

D2 2 2 2 2 2

2 2 2 2 2 2 2

2 132

2

2 2 2 2 2 2

2 2 2 2 2

2 224

141117

ARM1,000RM1,000RM1,000RM1,100RM950RM950

RM950RM950

RM1,000RM950

RM1,000RM950RM950

RM950RM3,250RM950

RM950

RM950RM950RM950RM950RM950RM950

RM950RM950RM950RM950RM950

RM950RM950RM950

RM1,800RM4,500RM2,500RM3,500

No Approved Fee(RM)

Duration(Day)SMEs Skills Upgrading Programme

30

REGISTRATION FORM

FMM INSTITUTE (Sabah Representative Office)Tel: 088-447 580 Fax: 088-447 570

E-mail: fmmsabah@fmm.org.my /florisa@fmm.org.my / nelly@fmm.org.my

Dear Miss/Madam,Please register the following participant(s) for the programme(s) below:

Programme : …………………………………..………………………………………………………........….

Date : ………………………………………………………..………….………………………………… Name : ............................................................ Designation: .........................

Name : ........................................................... Designation: ….......................(If space is insufficient, please attach a separate list)

Submitted by: Name : ……………………………………………………………………………………………………...

Designation : ...……………………………………………………………………………………………………

Company : ...........................................................................................................

Address : ……………………………………………………………………………………………………...

Tel No : .............................................…….. Fax No:........................................

E-mail : ........…………………....………………………………………………………………………..

Registration Details• Registration is on a first-come-first served basis. All fees for public programmes include course materials, meal and

Certificate of Attendance. • Completed registration form that is faxed, mailed or e-mailed to FMM Institute would be deemed as confirmed. • Upon sending the registration form, you are deemed to have read and accepted the terms and conditions.• Cheque made in favour of the “FMM Institute” should be forwarded a week before the date of the commencement

of each programme.• The FMM Institute reserves the right to cancel or reschedule the above programme and all efforts will be taken to

inform participants of the changes.• Cancellation:a) Must be in writing with reasonsb) 7 days before the course - No payment chargedc) 3-6 days before the course - 50% payment chargedd) < 3 days before the course - Full payment chargede) Participants who did not turn-up will be charged full paymentf) However, replacement can be accepted at no additional cost.

31

SABAH STATE PUBLIC HOLIDAYS FOR 2015

Listed below are the gazetted public holidays for Year 2015 for Sabah State.

New Year

Nabi Muhammad’s Birthday

Chinese New Year

Chinese New Year (2nd Day)

Good Friday

Workers’ Day

Wesak Day

Harvest Festival

Harvest Festival (2nd Day)

SPB Yang di Pertuan Agong’s Birthday

Hari Raya Puasa*

Hari Raya Puasa (2nd Day)*

National Day

Malaysia Day

Hari Raya Qurban 1436H*

Sabah Yang di-Pertua’s Birthday

Awal Muharam 1437 Hijrah

Deepavali*

Nabi Muhammad’s Birthday

Christmas

Thursday

Saturday

Thursday

Friday

Friday

Friday

Sunday

Saturday

Sunday

Saturday

Friday

Saturday

Monday

Wednesday

Thursday

Saturday

Wednesday

Tuesday

Thursday

Friday

January 1

January 3

February 19

February 20

April 3

May 1

May 3

May 30

May 31

June 6

July 17

July 18

August 31

September 16

September 25

October 3

October 14

November 10

December 24

December 25

DateDayOccasion

NOTE:1. Where a holiday falls on a weekly rest day (Friday or Sundays as applicable), the following

day will be substituted as a Public Holiday, and if such following day is also a Public Holi-day, then the next day following it shall be a Public Holiday.

2. Where a Public Holiday falls on another Public Holiday, the following day will be substi-tuted as a Public Holiday.

* Subject to change

32

Monthly Training Schedule 2015

Equipment Efficiency through Main-tenance ManagementInventory and Stores Management

Behavior-Based-Safety & Performance MeasurementsKemahiran Penyeliaan Yang Berkesan

Pengurusan JawatankuasaKeselamatan dan Kesihatan Pekerjaan7 Steps of Highly Effective Autonomous Maintenance TrainingPentadbiran Pejabat dan Pengendalian MesyuaratPractical Costing and Cost Control to Maximize ProfitsExcellent Sales Negotiation to Win Sales

Certificate in Boilerman

Bengkel Produktiviti: Pelaksanaan 5STransitioning into ISO 9001:2015 Quality Management SystemKemahiran Penyelenggaraan Untuk Juruteknik

650

650

650

650

1800

650

650

650

650

650

650

650

650

880

880

880

880

2100

880

880

880

880

880

880

880

880

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

January

Date / Day Fees (RM)Members Others

PSMB Scheme

Programme Title

February

March

April

Jan 20-21 Tue & WedJan 29-30 Thu & Fri

Feb 4-5Wed & Thu

Feb 5-6Thu & Fri

Mar 5-6Thu & FriMar 9-10

Mon & TueMar 16-17Mon & TueMar 17-18Tue & WedMar 23-24Mon & Tue

Apr 8-11Wed-Sat

Apr 13-14Mon & TueApr 13-14

Mon & TueApr 28-29Tue & Wed

33

Monthly Training Schedule 2015

Occupational First Aid Skills & CPR

7 Steps of Highly Effective Autonomous Maintenance TrainingLeadership Development ProgrammeEffective Warehouse Management

Practical Accounting and Records Management SkillsAplikasi dan Amalan 5S Dalam Pengurusan Rekod dan Fail

Accident and Incident Investigation, Recording and Reporting (NADOPOD)Drafting a Marketing Plan

Integrating the ISO 14001:2015 EMS into ISO 9001:2015 QMS

650

650

650

650

650

650

650

650

650

880

880

880

880

880

880

880

880

880

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

May

June

July

May 7-8Thu & Fri

May 18-19Mon & TueMay 20-21Wed & ThuMay 28-29Thu & Fri

Jun 8-9Mon & TueJun 15-16

Mon & Tue

Jul 2-3Thu & FriJul 13-14

Mon & TueJul 27-28

Mon & Tue

Aug 4-5Tue & WedAug 10-11Mon & Tue

Occupational Safety and Health Leadership in the WorkplacePractical Human Resource Management Skills

650

650

880

880

SBL

SBL

August

34

Monthly Training Schedule 2015

Practical Approach to Boiler Operation, Maintenance and ManagementManaging Office Records and Files EffectivelyKaizen: Strategy to Continuous Improvement

Transitioning into ISO 9001:2015 Quality Management SystemSafety Management for Executive and SupervisorEffective Logistics Management

Budgeting for Effective Cost ControlStrategi Mengendalikan Pekerja BermasalahIntegrating the ISO 14001:2015 EMS into ISO 9001:2015 QMS

Program Pembangunan Pekeranian

Strategic Procurement, Negotiation and Cost Reduction

650

650

650

650

650

650

650

650

650

650

650

880

880

880

880

880

880

880

880

880

880

880

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

SBL

September

October

November

December

Sept 7-8 Mon & TueSep 14-15Mon & TueSep 21-22Mon & Tue

Oct 12-13Mon & TueOct 19-20

Mon & TueOct 29-30Thu & Fri

Nov 11-12Wed & ThuNov 23-24Mon & TueNov 23-24Mon & Tue

Dec 7-8Mon & TueDec 14-15Mon & Tue

35

Map to FMM Sabah Office, Kota Kinabalu

36