Training at Telenor
Training at TelenorGroup MembersNosharwan
Khalid12-arid-2546Nasir Mansoor Ahmed12-arid-1612Shahjehan
Khan12-arid-2547Shaila anjum12-arid-1759
COMPANY BACKGROUNDTelenor Group is among the largest mobile
operators in the world with 180 million mobile subscriptions and a
workforce of approximately 33,000.Telenor Pakistan has reported a
subscriber base of over 36 million, making it Pakistan's second
largest mobile operator.The company acquired the GSM license in
2004 and began commercial operations on March 15, 2005Telenor
Pakistan's corporate headquarters are in Islamabad, with regional
offices in Karachi, Lahore, Faisalabad, Multan, Hyderabad and
Peshawar.Training YES! It is a PROJECTIt is a project because it is
non routine activity limited by time and cost. KPIs were designed
to measure performance before and after training.
OBJECTIVESTo improve interpersonal communication skills among
employees.To get participants to share their views on what they
think IPC is all about.To make participants aware of the concepts
and principles of IPC.For participants to gain a framework for IPC
skillsUnderstand interpersonal and motivational skillsBy the end of
the session, the participants will be able to demonstrate
non-verbal and verbal skills for encouraging others to talk.To
improve listening skills and understand how false information can
be spread.
DELIEVERABLES01TNA (Training Need Analysis)02Training
facilitation methodVideosQuestioningLecturingRole playsCase
studiesHandoutsEvaluation of day03Major Activities at workEngage
activitiesProblem solvingBrainstormingHigh participation
techniquesEvaluation of day04Evaluation Make reportMILESTONEAs
Telenor is one of the growing company of the country so, it is also
facing a lot of challenges in order to make its human resource as
its competitive advantages. There are some milestones over life of
project. 1. To conduct a training needs analysis.2. To make
employees realize about the importance and benefits of this
training project. 3. To design a training program.4. Implementing a
training. 5. Evaluation before, during and after training.
TRAINING EXECUTION
