TRAINING AND SKILLS DEVELOPMENT PROGRAMMES...Training and Skills Development Programmes TRAINING COURSES Our variety of available courses and our flexibility in creating customised

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TRAINING AND SKILLS DEVELOPMENT PROGRAMMES

TRAINING AND SKILLS DEVELOPMENT PROGRAMMES

SKILLS DEVELOPMENT AND B-BBEE

4

SKILLS LEVIES AND TRAINING 6

OUR TRAINING AND DEVELOPMENT SOLUTION

6

STANDARD TRAINING PRODUCT OPTION

7

OUR TRAINING TEAM 8

OUR TRAINING FACILITIES 10

TRAINING COURSES 12

LEARNERSHIPS 26

LEARNERSHIP SUCCESSES 36

SERR SYNERGY - TRAINING AND SKILLS DEVELOPMENT

38

THE IMPACT EDUCATIONAL OPPORTUNITIES HAVE ON OTHERS

38

LEARNER TESTIMONIALS 42

CONTENTS

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Training and Skills Development Programmes

At SERR SYNERGY we recognise the importance of adult education and the inevitability thereof in the Economic and Skills development revolution of South Africa.

Keeping abreast with industry trends, while remaining competitive, is therefore fundamental when bridging gaps between organisations’ current realities, their skills shortages and employees’ career aspirations.

The short supply of skilled staff remains a serious obstacle to the competitiveness of industries in our country.

SKILLS DEVELOPMENT AND B-BBEE

Skills development is imperative for businesses to comply with Broad-Based Black Economic Empowerment (B-BBEE or BEE) requirements.

Skills development has become a strategic priority for businesses that wish to attain or retain an acceptable BEE level and also meet the requirements of the Skills Development Act.

With the revised BEE scorecard, companies can earn maximum skills development points if they spend the required 3% or 6% of their annual payroll on SETA-accredited training initiatives (depending on the business category).

BEE

SCO

REC

AR

D -

100%

EQUITY OWNERSHIP - 20%

MANAGEMENT & EMPLOYMENTEQUITY - 15%

SKILLS DEVELOPMENT - 20%

PREFERENTIAL PROCUREMENT &ENTERPRISE DEVELOPMENT - 40%

SOCIO-ECONOMICDEVELOPMENT - 5%

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We understand the operational challenges that businesses face daily and that they may not always have the time to attend to training initiatives or strategies.

SERR SYNERGY has compiled a very unique training product thatfocuses on 4IR skills whereby businesses can benefit from various skills development programmes as well as a range of SETA-accredited training within their organisation.

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SKILLS LEVIES AND TRAINING

By paying your Skills Development Levies (SDLs) monthly, you qualify for and have access to:

• Skills development grants (mandatory and discretionary).

• Substantial tax allowances when you implement Learnerships in your company.

• Increase your B-BBEE compliance levels.

Businesses that are unaware of these incentives and claiming processes will forfeit valuable revenue.

Depending on the training package you have selected, we also provide a Skills Development Facilitator (SDF) service that assists businesses in claiming back portions of their Skills Development Levies (SDLs) already paid to SARS. This service is not included in all training product options.

OUR TRAINING AND DEVELOPMENT SOLUTION

The Coronavirus pandemic will force many businesses to follow a working from home policy that will require a new skills set from workers. We have combined online and conventional classroom mandatory training, accredited and nonaccredited training courses into one comprehensive product that is available on an affordable monthly retainer basis.

We also offer learnership programmes specifically designed for businesses that wish to qualify for additional tax rebates and SETA funding, as well as those that wish to maximise their BEE points and qualify for additional bonus points.


OUR ACCREDITED TRAINING GUARANTEES THE FOLLOWING:

• Our training material is aligned with the unit standards and qualifications stipulated in the National Qualification Framework.

• We only use SETA-qualified and -registered training and assessment facilitators.

• Assessment results of all our learners are verified by the SETA and uploaded onto the National Learner Record Database (NLRD). This means that all competent

learners will be awarded the

relevant credits for the unit

standards.

• Learners therefore accumulate credits towards full qualifications.

• The accredited training course information can be used to your benefit when completing your Workplace Skills Plan (WSP) and BEE scorecard.

SDF AND TRAINING PRODUCT OPTION

Our SDF and Training product option also includes the services of a Skills Development Facilitator (SDF). *Please refer to the specific service

offering on our Quotation document.

Kindly contact our office for a training or skills development option that suits your specific business requirements.

SKILLS DEVELOPMENT FACILITATOR SERVICES INCLUDE THE FOLLOWING:

• Registration of the business with the relevant SETA.

• Acting as a SDF for the business.

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• Completion and submission of an annual Workplace Skills Plan (WSP) and Pivotal Plan.

• Completion and submission of quarterly reports.

• Claiming annually from your industry-specific SETA.

• Introduction of accredited training programmes for the business to be presented by accredited training providers.

• Introduction of learnerships and youth subsidies.

• Drafting of an Employment Equity Plan.

• Submission of annual Employment Equity reports.

• Assistance with the establishment of Training and Employment Equity Committees.

OUR TRAINING TEAM

We at SERR SYNERGY are proud of our qualified team of professionals with extensive knowledge of a broad spectrum of learning and development roles and diverse industries.

Our international exposure and expertise in the training environment have equipped us to support our clients with their distinctive set of training and educational requirements.

Whatever your particular training needs or challenges, we are able to assist with a practical solution.


Our team is made up of SAQA-qualified facilitators as well as a number of associate facilitators and assessors. This provides us with a level of stability and at the same time flexibility to deal with projects of various sizes in a cost-effective manner.

Our team is supported by a well-organised administrative team that has the knowledge, skill and experience to co-ordinate first-class training for our clients.

We have regional representation in Gauteng, Cape Town and Durban and have strategically placed regional training teams in the various regions to support learning interventions and relevant training activities on behalf of our clients.

SYDNEY MAREE

Mandatory Training Manager

CHARMAINE MERTZ

Senior Training Facilitator

PEDZISAI MARIRMBA

Discretionary Training Manager

MARIUS FERREIRA

Training & OHS Manager

ANITA SEYDEL

National Training Manager

BABSIE DU PLESSIS

Assistant National Training Manager

MEET SOME OF OUR TEAM MEMBERS:

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OUR TRAINING FACILITIES

Our modern training venues are located regionally in Gauteng, Cape Town and Durban.

Our approach to training is having the learner at heart:

• All of our venues are conveniently located, with access to public transport.

• We use only state-of-the-art training equipment.

• Our facilities have hygienic refreshment rooms and designated eating areas.

• All of our training venues are Health and Safety compliant.



For a site visit to any of our training facilities, please contact us and it will be arranged.

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TRAINING COURSES

Our variety of available courses and our flexibility in creating customised training courses make it easy for learners to obtain the skills they need for their specific workplace or industry.

Our courses are up-to-date and outcomes based, with industry-related learning material.

OUR CUSTOMERS ENJOY THE FOLLOWING:

• Businesses are not limited to the number of employees they want to nominate for training.

• Since these are SETA-accredited training courses, businesses qualify for a bigger refund on their SDLs (mandatory and discretionary grants).

• Depending on the specific needs of your sector/industry and SETA-specific requirements, businesses can expect a maximum of 69,5% of their SDLs to be refunded.

• Depending on the number of learners to be trained, training can be conducted at the premises of the client - minimum of five learners to qualify.

• Various online courses are available.


STATUTORY TRAINING

Various statutory regulations determine mandatory or compulsory training in the areas of:

• First Aid

• Fire-fighting

• Occupational Health and Safety, and more.

We offer the following comprehensive range of training Courses (accredited and non-accredited) and Learnership programmes:

VISION 2030 TRAINING

Group A – (MANDATORY)

SAQA ID CREDIT VALUE

NQF LEVEL

NO. OF DAYS

MODE OF TRAINING PROGRAMME NAME

252250 3 1 1 Blended / Online training

Apply Fire fighting Techniques

244383 2 2 2 Classroom training

Conduct continuous Hazard Identification & Risk Assessment within the workplace (HIRA)


Conduct investigation into workplace incidents (Incident & Accident Investigator)

115093 4 3 2Blended / Online training

Control workplace hazardous substances (Hazmat)


Demonstrate basic understanding of the procedure for submission of compensation claims for injuries & occupational disease (COIDA)

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Group A – (MANDATORY)


NQF LEVEL

NO. OF DAYS



Demonstrate knowledge and application of Occupational Health and Safety Act, 85 of 1993 (OHSA) (as amended) & the responsibility of management in terms of the Act (Legal Liability)


Demonstrate knowledge and understanding of relevant current occupational health and safety legislation (OHS legislation)


Describe the functions of the Workplace Health & Safety Representative (Health & Safety Representative) (SHE Rep)


Evacuation Warden

Accredited (Dept. of Labour)

5 1 2Blended / Online training

First Aid Level 1 & AED & Practical face-to-face session







- - 3 1Blended / Online training

HIV Awareness


Group B – (DIGITAL & IT SKILLS)

SAQA ID CREDIT VALUE GRADE

NO. OF ONLINE HOURS


- - Grade 12 2Blended / Online training

Digital Communication Etiquette


Digital Literacy for Small Business Owners

- - Grade 12 2Online / Classroom training

Excel (Advanced)(Classroom training for 2 days). Online option available if qualified.


Excel (Basic)(Classroom training for 1 day). Online option available if qualified.


Excel (Intermediate)(Classroom training for 2 days) Online option available if qualified.


Microsoft Word (Advanced)(Classroom training for 2 days.) Online option available if qualified.


Microsoft Word (Basic)(Classroom training for 1 day.) Online option available if qualified.

- - Grade 12 2 Online / Classroom training

Microsoft Word (Intermediate)(Classroom training for 2 days.) Online option available if qualified.

- - Grade 12 2 Blended / Online training

Online PR & Communication in the Digital Age


PowerPoint (Advanced)(Classroom training for 2 days.) Online option available if qualified.

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Group B – (DIGITAL & IT SKILLS)


NO. OF ONLINE HOURS



PowerPoint (Basic)(Classroom training for 1 day.) Online option available on request.


PowerPoint (Intermediate)(Classroom training for 2 days.) Online option available on request.


Social Media Applications

Group C – (FOURTH INDUSTRIAL REVOLUTION (4IR))


NO. OF ONLINE HOURS


- -Grade

12 – Post Matric

2Blended / Online learning

Adaptive Thinking Skills (Levels 1, 2 & 3)

- -Grade

12 – Post Matric

2Blended / Online Learning

Assertive Communication

- -Grade

12 – Post Matric


Cognitive Flexibility (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Collaboration (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Complex Problem-solving (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Creativity (Levels 1, 2 & 3)


Group C – (FOURTH INDUSTRIAL REVOLUTION (4IR))


NO. OF ONLINE HOURS


- -Grade

12 – Post Matric


Critical Thinking (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Develop and apply Negotiation Skills (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Developing Millennials / Centennials’ talents in the workplace

- -Grade

12 – Post Matric


Emotional Intelligence and acumen (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Entrepreneurial innovation and creative intelligence (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Judgement & Decision-making prowess (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


People Management (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Prepare for Change

- -Grade

12 – Post Matric


Service Orientation (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Social Intelligence & Leadership (Levels 1, 2 & 3)

- -Grade

12 – Post Matric


Technology, Ethics & Governance

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Group D – (MANAGEMENT)


NO. OF ONLINE HOURS


- -Grade

12 – Post Matric


Business Coaching & Mentoring

- -Grade

12 – Post Matric


Change Management

- -Grade

12 – Post Matric


Corporate Governance & Ethical Management

- -Grade

12 – Post Matric


Cultural Intelligence (Diversity & cross-cultural awareness)

- -Grade

12 – Post Matric


Developing your Management Potential (Levels 1, 2 and 3)

- -Grade

12 – Post Matric


Director and fiduciary duties

- -Grade

12 – Post Matric


Finance for Non-finance Managers

- -Grade

12 – Post Matric


Fundamentals of Project Management (Level 1)

- -Grade

12 – Post Matric


Managing Millennials and new generations

- -Grade

12 – Post Matric


Project Management Tools & Techniques (Level 2)

- -Grade

12 – Post Matric


Transformation Management

- -Grade

12 – Post Matric


Diversity Management


Group E – (GENERAL AND PRIORITY SKILLS)


NO. OF ONLINE HOURS


- - Grade 10 – 12 2

Blended / Online Learning

Basic Office Administration Skills

- - Grade 10 – 12 2


Basics of Accounting and Bookkeeping

- - Grade 10 – 12 2


B-BBEE Codes and Verification readiness

- - Grade 10 – 12 2


Business Communication Skills

- - Grade 12 2Blended / Online Learning

Company Policies & Procedures

- - Grade 10 – 12 2


Corporate Wellness

- - Grade 10 – 12 2


Dealing with and managing conflict in the workplace

- - Grade 10 – 12 2


Grammar & E-mail Etiquette

- - Grade 10 – 12 2


Financial reporting requirements for small businesses

- - Grade 10 – 12 2


General Occupational Health and Safety (OHS) in the workplace

- - Grade 10 – 12 2


HIV/AIDS in the workplace


How to complete tender documents

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Group E – (GENERAL AND PRIORITY SKILLS)


NO. OF ONLINE HOURS


- - Grade 9 - 12 - Classroom

training

Hygiene & cleaning in the workplace (One-day Classroom training)

- - Grade 10 – 12 2


Internal & External Customer Service

- - Grade 10 – 12 2


Personal Budgeting & Debt Management


Sales & Marketing Techniques


Finance for Non-finance Managers


Affirmative Action Awareness


We offer the following accredited Skills Programmes:

ACCREDITED SKILLS PROGRAMMES

ADMIN, COMMUNICATION, MANAGEMENT AND GENERAL SKILLS PROGRAMMES


NQF LEVEL

NO. OF DAYS



Explain and perform all arrest techniques when working at heights

262735 15 2 5 Classroom training Operate a Grader

262734 8 2 5 Classroom training Operate a Tip Truck

262805 5 2 5 Classroom training Operate a Roller

262744 15 2 5 Classroom training Operate an Excavator

262790 8 2 5 Classroom training Operate a Service Truck

262729 15 2 5 Classroom training Operate a Tracked Dozer

119074 4 2 5 Classroom training Erect and dismantle scaffolding

113907 / 84161 / 152341

10 2; 3; 5 5 Classroom training Authentic Self Leadership

8420 / 9533 7 2;3 3 Classroom

trainingTeamwork & Conflict Management


Provide one-on-one Coaching in the Workplace

13934 / 7570 9 3 3 Classroom

trainingMeeting Communication & Computer skills

7567 / 7456 10 3 3 Classroom

trainingPersonal Finance & Computer Skills

SP 0879/14 14 3 3 Classroom

trainingWork in a team – Small group activities

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NQF LEVEL

NO. OF DAYS


SP 83946/3

4 3 2 Classroom training HIV/AIDS in the workplace


Talking about safety in the workplace


Produce work processing documents for business

7790 / 7791 / 7836

10 3; 4 3 Classroom training Customer Service

7790 / 13929 / 110009

10 3; 4 5 Classroom training Business Administration

110021 / 7456 / 10022

15 3; 4 5 Classroom training Personal Effectiveness

10023 / 13914 / 13918 / 13916 / 13917 / 14224

25 3; 4; 5 4 Classroom training

Goal Alignment – The power behind effective problem solving

12153 / 110023

11 4 3 Classroom training Written Business Communication

13941 / 13945

11 4 3 Classroom training Finance and Asset Management

242821 / 242822 / 242824

28 4 7 Classroom training Supervisory Development Skills





NQF LEVEL

NO. OF DAYS


10326 / 10324 / 10323

22 4 5 Classroom training

Customer Relations & Sales Techniques

10321 / 10327

22 4 5 Classroom training

Contact Centre Performance & Coaching

242824 / 242819

22 4 5 Classroom training Leading & Motivating a Team

242813 / 11473

13 4 3 Classroom training Performance Management


Project Management Fundamentals

114589 4 4 2 Classroom training Time Management

13948 5 5 2 Classroom training Negotiation Skills

120305 8 5 2 Classroom training Emotional Intelligence

59201/5 17 5 3 Classroom training Managing in an ethical manner

49793/4 10 5 3 Classroom training Teamwork (Small group activities)

59201/1 32 5 5 Classroom training

Manage to achieve goals and improve effectiveness

120300 / 252037 / 15224

18 5 3 Classroom training Leadership

152027 / 252031

10 5 4 Classroom training Relationship Management

252043 / 117853 / 114226

24 5 7 Classroom training Diversity & Conflict Management

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NQF LEVEL

NO. OF DAYS


117871 15 5 5 Classroom training Facilitation Skills

116924 / 14664 14 / 3 5; 1 2 Classroom

training Diversity

336681 5 / 8 5; 6 3 Classroom training Distribution Management

116339 10 6 2 Classroom training Risk Management


Strategic Supply Chain Management


TECHNICAL SKILLS PROGRAMMES


NQF LEVEL

NO. OF DAYS


SP 0566/11 46 2 10 Classroom training

Production and Finishing Operator

SP 0650/12 37 2 7 Classroom training Production Machine Operator

SP 009/06-17 6 2 5 Classroom

trainingMerchandising, Promotions and Displays

SP 0905/14 11-17 2 3 Classroom training Stock Counting (lean workflow)


Routine maintenance using tools and equipment (Asset Care)

SP 111/07(2) 14 3 3 Classroom training

Apply SHEQ procedures and systems (Efficient workplace organisation)

SP 111/07(1) 8 3 3 Classroom training

Apply quality assurance systems (Quality Assurance)


Production quality assurance skills (Quality Assurance)

SP 0887/ 14-17 19 3 3 Classroom

training Logistics and Planning Phase 3

SP 0202/07 17 4 12 Classroom training Automotive Sales Cadet

SP 0369/09 17 4 3 Classroom training Forecourt Attendant

PLEASE NOTE: When your employees attend SETA-accredited training, it has significant B-BBEE value, and businesses that spend the required 3% or 6% respectively of their annual payroll on accredited training will receive a substantial B-BBEE benefit (conditions as per the B-BBEE scorecard - Skills Development criteria).

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OUR VALUE-ADDED SERVICE

Our 12-month, industry-specific and generic learnership programmes are designed to suit those businesses that want to qualify for additional tax rebates

and SETA funding, and wish to maximise their B-BBEE points and qualify for bonus points. These learnership programmes have proved to optimise SDL

refunds, increase profit and cash flow, and ensure a more productive and motivated workforce.

LEARNERSHIPS

Learnerships are structured learning programmes during which the learner spends some time learning theory and some time learning practical skills in the workplace.

It leads to a formal qualification that is registered in terms of the National Qualifications Framework (NQF). Such a qualification is designed to provide not only technical and work-specific skills, but also life skills such as communication and teamwork.


LEARNERSHIPS

SCHEDULE A – LEARNERSHIP PROGRAMMES

NQF LEVEL

SAQA ID PROGRAMME NAME SETA ENTRY

REQUIREMENTS

1 57937 GETC: Hygiene and Cleaning SERVICES GRADE 9

1 59300 General Education & Training Certificate: Transport TETA GRADE 9

1 61755General Education and Training Certificate: Business Practice

SERVICES GRADE 9

1 71751General Education and Training Certificate: Adult Basic Education and Training

W & R GRADE 9

1 59552General Education & Training Certificate: Environmental Practice

LGSETA GRADE 9

1 58026General Education & Training Certificate: Food & Beverage Handling Practices

Foodbev SETA GRADE 9

1 49411 General Education & Training Certificate: Construction

CETA (CONSTRUCTION) GRADE 9

2 23833 National Certificate: Business Administration Services SERVICES GRADE 10

2 24133 National Certificate: Construction Road Works

CETA(CONSTRUCTION) GRADE 10

2 24273 National Certificate: Community House Building

CETA(CONSTRUCTION) GRADE 10

2 49091 National Certificate: Furniture Making – Wood

FPM(FIBRE PROCESSING & MANUFACTURING)

GRADE 10

2 49280National Certificate: Wholesale & Retail Distribution

W & R GRADE 10

2 50307National Certificate: Bread and Flour Confectionary Baking

FOODBEV GRADE 10

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LEARNERSHIPS


NQF LEVEL


REQUIREMENTS

2 58206National Certificate: Wholesale and Retail Operations

W & R GRADE 10

2 58781 National Certificate: Production Technology MERSETA Grade 10

2 62709 National Certificate: Service Station Operations W & R GRADE 10

2 71950National Certificate: Automotive Components – Manufacturing and Assembly

MERSETA GRADE 10

2 79686National Certificate: Metal and Engineering Manufacturing Process

MERSETA GRADE 10

2 49605 National Certificate: Environmental Practice LGSETA GRADE 10

3 50285 National Certificate: Professional Driving TETA GRADE 11

3 57831 National Certificate: Freight Handling TETA GRADE 11

3 58785 National Certificate: Production Technology MERSETA GRADE 11

3 58577 National Certificate: General Security Practices

SAS SETA(Safety & Security) GRADE 11

3 59386 National Certificate: Fresh Meat Processing FOODBEV GRADE 11

3 61591National Certificate: Information Technology: End user Computing

MICTS GRADE 11

3 63409National Certificate: Wholesale & Retail Operations

W & R GRADE 11


LEARNERSHIPS


NQF LEVEL


REQUIREMENTS

3 67465National Certificate: Business Administration Services (online option) (LP 23655)

SERVICES GRADE 11

3 83946National Certificate: Management (LP 83986: Stores & Warehousing)

SERVICES GRADE 11

3 49752 National Certificate: Environmental Practice LGSETA GRADE 11

3 65409 National Certificate: Building & Civil Construction

CETA (CONSTRUCTION) GRADE 11

3 57886 National Certificate: Welding application & Practice MERSETA GRADE 11

3 71989National Certificate: Automotive Components – Manufacturing & Assembly

MERSETA GRADE 11

3 79666National Certificate: Metal & Engineering Manufacturing Process

MERSETA GRADE 11

3 79407 National Certificate: Polymer Compound Manufacturing MERSETA GRADE 11

4 50081Further Education & Training Certificate: Leadership Development

LGSETA GRADE 12

4 / 5 50080Further Education and Training Certificate: Project Management

SERVICES GRADE 12

4 57712

Further Education and Training Certificate: Generic Management (LP General Management)

SERVICES GRADE 12

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LEARNERSHIPS


NQF LEVEL


REQUIREMENTS

457712 LP 79286

Further Education and Training Certificate: Generic Management (LP Process Manufacturing)

MERSETA GRADE 12

4

57712

LP 93950

Further Education and Training Certificate: Generic Management (LP Human Resource Support)

SABPP GRADE 12

4 57713Further Education and Training Certificate: Specialist Security Practices

SAS SETA(Safety and Security) GRADE 12

4 59097Further Education and Training Certificate: Real Estate

SERVICES GRADE 12

4 61595Further Education and Training Certificate: Business Administration Services

SERVICES GRADE 12

4 64289

Further Education and Training Certificate: Automotive Sales and Support Services

MERSETA GRADE 12

4 66249Further Education and Training Certificate: New Venture Creation

SERVICES GRADE 12

4 58779Further Education & Training Certificate: Production Technology

MERSETA GRADE 12

4 50309Further Education & Training Certificate: Environmental Practice

LGSETA GRADE 12


LEARNERSHIPS

SCHEDULE B – LEARNERSHIP PROGRAMMES

NQF LEVEL SAQA ID PROGRAMME NAME SETA ENTRY

REQUIREMENTS

5 59201

National Certificate Generic Management Effective components:

• Generic Management

• Skills Development Manager

SERVICES GRADE 12

5 49794 National Diploma: Productivity SABPP GRADE 12

5 74149 National Certificate: Supply Chain Management TETA GRADE 12

5 59201 LP66069

National Certificate: Generic Management (Skills Development Manager)

SABPP GRADE 12

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ADDITIONAL POINTS TO BE CONSIDERED REGARDING LEARNERSHIP PROGRAMMES:

• All the above learnership courses run over a period of 12-18 months;

• The learnership courses involve a certain number of days of face-to-face classroom training as indicated above, as well as in-service training and assignments;

• NQF level 1 courses require learners to have a basic ability to read and write;

• NQF level 2 and 3 courses require learners to have an advanced secondary school qualification (grades 10 – 12);

• NQF level 4 courses require learners to have the equivalent of a matric certificate;

• NQF level 5 courses require learners to have a tertiary qualification.


NON-ACCREDITED TRAINING – EMPOWERMENT TRAINING AND DEVELOPMENT (ETD)

SCHOOL LEVEL NAME OF COURSE DURATION

FIRST TIER (ENTRY-LEVEL COURSES)

Grade 6(unskilled and semi-skilled staff)

1. Fundamentals of Mathematics for life skills2. Fundamentals of English writing skills3. Introduction to B-BBEE policy4. Basics of development5. Introduction to business environment6. Perseverance7. Self-mastery8. Positive mindset9. Continuous learning10. Dealing with your emotions11. Increasing your productivity12. Effective thinking habits

1 day each

SECOND TIER (COMMUNICATION AND INFORMATION)

Grade 8(skilled staff)

1. Business communication skills2. Acquiring writing skills3. Acquiring budget skills4. Fundamentals of computer skills (Word, Excel and

Internet)5. Mathematics for personal and business finance6. Basic bookkeeping7. Fundamental knowledge of B-BBEE environment8. How to ask the right questions9. How to respond to feedback10. Email and telephone etiquette11. How to complete various workplace forms (leave

forms, etc.)

1 day each

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THIRD TIER (BASIC KNOWLEDGE OF BUSINESS AND LAW)

Grade 10(supervisors)

1. Understand organisational structures and the business environment

2. Basic of corporate governance and compliance legislation

3. Plan and prepare for meetings4. Meetings protocol, co-ordinate meetings, minor

events and travel arrangements5. Finance for non-financial managers6. Accounting basics7. Teamwork8. Dealing with conflict in the workplace9. Time management10. Stress and mind management11. Health and safety in the workplace12. The purpose and application of the Disciplinary

Code13. Leave policies and procedures14. Use of company property15. Rules pertaining to social media16. CCMA procedures17. Performance management systems

1 day each




FOURTH TIER (FIDUCIARY DUTIES)

Grade 12(managers)

1. Financial reporting requirements for small businesses

2. Office administration

3. Advance B-BBEE legislation

4. Basic principles of fiduciary duty responsibilities

5. Corporate law and governance requirements

6. General corporate legal compliance in South Africa and the impact of legislation on a business (Consumer Protection Act / POPI / OHSA, etc.)

7. Business sectors and commercial environments

8. Business ethics and professionalism

9. Business finance

1 day each

(At least 7 courses per learner per tier are recommended to achieve reasonable competency outcomes)

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LEARNERSHIP SUCCESSES

We have successfully implemented learnerships for the following customers:

SETA COMPANY LEARNERSHIP

SERVICESMatrolab

Generic Management (SAQA 57712)

CETA Community House Building (SAQA 24273)

SERVICES

Shell Case 208

Generic Management (SAQA 57712)

MBT Petroleum

Brandvlei Verspreiders

Lumar Foods

Kostermann

Matrocast

More Asphalt

WHOLESALE & RETAIL

Ntinga Nat Cert : Wholesale and Retail (SAQA 58206)

MERSETA ZF ServicesFETC: Automotive Sales and Support Services (SAQA 64289)

MERSETA ZF ServicesNat Cert: Automotive Components : Manufacturing and Assembly (SAQA 71950)

MERSETA ZF LemforderNat Cert: Automotive Components : Manufacturing and Assembly (SAQA 71950)

* For more learnership successes or references please contact our office or visit our website.

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WHY CHOOSE SERR SYNERGY?

• We recognise the importance of training, learners and clients.

• We have national representation, with conveniently located venues and superior training facilities.

• We have international training and development experience in most industries.

• Our training is SETA accredited.

• We offer value-adding service at affordable rates with different payment options.

• We have tailor-made training and development programmes to suit our customers’ unique needs.

• We have a dynamic and energetic team of qualified professionals.

• We operate in a customer-centric environment by putting learners and our customers first.


THE IMPACT EDUCATIONAL OPPORTUNITIES HAVE ON OTHERS

OLGA MUDZUDI

Olga is 25 years old, she holds a National Certificate in Information and Technology – Computer Science from Tshwane College. OLGA MUDZUDI

SERR SYNERGY - TRAINING AND SKILLS DEVELOPMENT

Training and development are essential to the success of any business.

We are actively involved in our community and practise the following internally:

As part of our community outreach and contribution, we have unemployed learners on learnerships as well as a disabled employee that forms part of our workforce.Below are some of their stories, demonstrating the massive difference that these learning opportunities made in their lives. They were offered an educational opportunity they had never had previously.

EMPLOYEE SKILLS PERFORMANCE


NTOMBI MAHLANGU

With no work experience she was unemployed and actively looking for an opportunity to learn while gaining workplace skills and experience.

Being one of our learners on the Generic Management learnership, she now learns every day and is currently exposed to theory and practical workplace duties in areas such as functioning in a team, communicating effectively with others, as well as general administration responsibilities.

Olga agrees that on completion of this learnership she will be more employable with a level of workplace experience, which will most definitely open doors for her in the workplace where she can establish her own career.

NTOMBI MAHLANGU

Ntombi is 29 years old and holds an Electrical Installation / Engineering Certificate. She gained some experience as a stock controller and field marketer for a leading supermarket group. During this time

her duties included customer service and stock taking but she had limited development opportunities.

Being unemployed at the time of signing up for our learnership, she hoped to learn more about generic management elements and to develop herself in order to perform management duties. Since then, she has attended the theory classes and gained a wide spectrum of experience in general office duties.

She feels that her previous work experience, together with the current learnership and practical experience she gains at SERR SYNERGY, will enable her to develop various management skills and manage her own team one day. One day she wants to start her own business in Arts and Culture and has a great interest in beading work.


MULANGA NEMUTANZHELA

“...experience in general office duties, dealing professionally with customers and fellow colleagues as well as learning how to motivate others.”

her baking experience, together with implementing aspects from the generic management learnership, in order to successfully run her own business.

PATRICK MOLOTSHWA

Patrick is one of our employees and is 23 years old with a hearing disability. He was born with this disability and his hearing impairment prevents him from receiving any sounds through his ears.

He lives in Bronkhorstspruit with his family and, with the involvement, financial support and motivation of

MULANGA NEMUTANZHELA

Mulanga is 26 years old and holds a qualification in IT Networking. She gained work experience as a baker at a leading supermarket group before she enrolled for our Generic Management learnership.

Since then her development included attending classroom theory sessions. She also gained experience in general office duties, dealing professionally with customers and fellow colleagues as well as learning how to motivate others.

One of her aspirations in life is to start her own bakery where she can apply


PATRICK MOLOTSHWA

the community and private sponsors, he attended school and holds a matric from Transoranje School for the Deaf. He uses a hearing aid to amplify sounds and can read lips in Afrikaans and write in English - what a combination!

Patrick works in our IT department and assists the IT team with various functions. One of his responsibilities is to compare and check numbers and identify duplications and differences on Excel spreadsheets.

He inspires others with his optimistic view of life and by not limiting himself. He wants to get a formal qualification, get married, provide for his family and have his own car and house one day.

“One of his responsibilities is to compare and check numbers and identify duplications and differences on Excel spreadsheets.”

42 © SERR SynergyTraining and Skills Development Programmes

“My training with SERR SYNERGY supplied me with knowledge that will contribute to better work performance. Your facilitator was well prepared.” Stian de Witt – BROTHERSIT

“I am still new in my job and the training attended with SERR SYNERGY will help me with planning and applying time management principles. Overall a good course and content. “ Mark Barrett – BROTHERSIT

“Superb training that is what I will say. We want more! You have broadened my scope about customers and the important role they play in our workplace. I can even use some of the learning in my personal life.” Tsetso Kekgetho – ARCADIA HOTEL

“My training experience was excellent! It gave me knowledge about general Health and Safety and the hazards and dangers at work and also the courage to help other people. The teacher was very good.” Thabo P Sebothma – ENGEN WILLOWS

LEARNER TESTIMONIALS

Our attention to detail, personal touch and commitment to offering quality training and development solutions to our customers, resulted in our credibility among our clients and learners.

Below is feedback from some of the learners that attended our accredited training:

43© SERR Synergy Training and Skills Development Programmes

“Thanks for everything and a great facilitator. It was an awesome two days. We learned a lot of things about customers that we don’t always apply and didn’t know before. “ Mmapheladi Malete – KWALATA LODGE

“I was very impressed with the course and the professionalism of the facilitator, we learnt about time management elements that we can apply at work and can use some of those elements to balance our time management in life. Overall it was uplifting and great!” Bianca Vogel – MAXXIS

“The customer care training impacted the way I treat my customers and also refreshed and expanded my current knowledge around what is important for our customers. I learnt how to handle customers in challenging situations which I will now apply at work. Outstanding!” Johnathan M Walker - MAXXIS

“It matters not how strait the gate,

How charged with punishments the scroll,

I am the master of my fate:I am the captain of my soul”Extraction from a poem by William Ernest Henley, 1888

We invite you to contact us and find out more about our training and development product solutions, as well as other value-adding services that SERR SYNERGY can offer to your business.

NOTES

My SERR SYNERGY Consultant:

Name and Surname:

Contact number:

E-mail address:

“A service to many leads to greatness”

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For more information on our range of business legal compliance services, please contact us.CONTACT US

CAPE TOWN78 On Edward78 Edward StreetBellvilleCape Town

t +27 (0) 21 910 1334f +27 (0) 21 910 2117e [email protected]

DURBAN 166 Rodger Sishi RoadWestvilleDurban


UPINGTONOffice 1De Drift PlazaPlot 1070Louisvale Road

Upington


PRETORIA Alenti Office Park, Block E457 Witherite RoadThe Willows Ext 82Pretoria


BLOEMFONTEINUnit 11st Floor Offices10 Barnes StreetArboretumBloemfontein


JOHANNESBURG 1st Floor, Precision HouseCnr New Road/6th RoadInternational Business GatewayMidrand


You can also find out more about our comprehensive range of product service solutions on our website www.serr.co.za

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TRAINING AND SKILLS DEVELOPMENT PROGRAMMES...Training and Skills Development Programmes TRAINING COURSES Our variety of available courses and our flexibility in creating customised