PROCEEDINGS

The Sixth International Working Conference

TOTAL QUALITY MANAGEMENT –

ADVANCED AND INTELLIGENT APPROACHES

Edited by Professor Dr. Vidosav D. MAJSTOROVIĆ

6th – 10th June, 2011. Belgrade, SERBIA

ii

The Sixth International Working Conference

TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES

International Program Committee: Honorary Chairs: Prof. Dr. L. Alting (Dk), Prof. Dr. G. Arndt (Au), M. Debenham (UK), Prof. Dr. S. Karapetrovic (Ca), Prof. Dr. F. Jovane (I), Prof. Dr. L. Monostori (H), Prof. Dr. H. Osanna (At), Prof. Dr. T. Pfeifer (G), Prof. Dr. G. Sohlenius (S), Prof. Dr. J Stanic (Ser), Prof. Dr. N. Suh (USA), Prof. Dr. H. VanBrussel (B), Prof. Dr. A. Weckenmann (G), Prof. Dr. A. van der Wiele (Nl). Conference Chair and Founder : Prof. Dr. V. Majstorovic (Ser). Members: Prof. Dr. I. Angeli (Cy), Prof. Dr. B. Ačko (Sl), Prof. Dr. D. Axinte (UK), Prof. Dr. H. Bley (G), Prof. Dr. M. Bobrek (BiH), Prof. Dr. P. Bojanić (Ser), Prof. Dr. C. Bouzakis (Gr), Prof. D. Brissaud (F), Dr. P. Brenner (G), Prof. Dr. A. Brun (I), L. Cagnazzo (I), Prof. Dr. P. Castka (NZ), Dr. J. Caldeira (Pl), (Miss) Dr. Eng. L. Catellani (I), Prof. Dr. E. Chlebus (Pl), Prof. Dr. K. Cho (K), Prof. Dr. G. Chryssolours (Gr), Prof. Dr. P. Cunha (Po), Prof. Dr. L. DeChiffre (Dk), B. Dimitrijević (Ca), Prof. Dr. N. Dragulanescu (Ro), Prof. Dr. N. Durakbasa (At), Prof. Dr. J. Duflou (Be), Prof. Dr. F. Fang (Ch), (Mrs) Prof. Dr. A. Fisher (Is), Prof. Dr. M. Frota (Br), A. Gentili (I), (Mrs) Prof. Dr. D. Grubišić (Hr), Prof. Dr. I. Inasaki (J), Dr. R. Isaksson (S), Dr. L. Jalba (Ro), Prof. Dr. A. Jesus (Br), Prof. Dr. J. Jedrzejewski (Pl), Prof. Dr. Z. Katz (SA), Prof. Dr. F. Kimura (J), (Mrs) Prof. Dr. A. Kjellberg (S), Prof. Dr. P. Kopacek (At), Prof. Dr. J. P. Kruth (Be), Prof. Dr. A. Kusiak (USA), Prof. Dr. P. Kuhlang (At), Prof. Dr. S. Lu (USA), (Mrs) Prof. Dr. V. Marinkovic (Ser), Prof. Dr. G. Maropoulos (UK), (Mrs) Prof. Dr. A. Marcheva (Bu), (Mrs) I. Mezinska (Lv), Prof. Dr. V. Milačić (Ser), Prof. Dr. Z. Miljkovic (Ser), Prof. Dr. A. Molina (Mx), Prof. Dr. P. Molnar (H), Prof. Dr. G. Morel (F), Prof. Dr. S. Naruo (J), (Mrs) L. Nitu (Ro), (Mrs) Dr A. Paci (I), Prof. Dr. H. Panetto (Fr), Dr. R. Paskevicius (Lt), Dr. G. Pegs (UK), (Mrs) Prof. Dr. S. Pejčić-Tarle (Ser), MSc. Z. Pendić (Ser), Prof. Dr. C. Periera (Br), (Mrs) Prof. Dr. L. Petrova-Galabova (Bu), S. Rosu (Ro), Prof. Dr. R. Roy (UK), Dr. S. Ruprai (Au), Dr. I. Sheps (Is), (Miss) Prof. Dr. T. Sibalija (Ser), Prof. Dr. M. Sphitalini (Is), Prof. Dr. M. Soković (Sl), Prof. Dr. D. Stanivuković (Ser), Prof. Dr. V. Stojiljkovic (Ser), Prof. Dr. V. Spasojević-Brkić (Ser), Prof. Dr. S. Takata (J), Prof. Dr. T. Sorin (Ro), Prof. Dr. M. Taisch (I), Prof. Dr. R. Teti (I), Prof. Dr. M. Trajanovic (Ser), Prof. Dr. R. Tuokko (Fi), Prof. Dr. K. Ueda (J), Prof. Dr. G. Zhang (Ch), Prof. Dr. S. Yamada (J), (Mrs) Prof. Dr. G. Ušćebrka (Ser), Prof. Dr. F. Vernadat (Fr), Prof. Dr. E. Westkaemper (G). MAIN PATRON - Carlsberg Srbija doo., Belgrade. MAIN SPONSORS: - CIRP, Paris, France. - Ministry for Science and Technology, Serbia, Belgrade. - Informatics, Belgrade. - National Institute for Metrology, Belgrade. - Metalac Holding, Gornji Milanovac. - Company Actavis, Leskovac. - Fresenius Medical Care, Belgrade. - Institute for Nuclear Scince ‟‟Vinča‟‟ – Department for certification, Belgrade. - Microelectronica S.A., Bucharest, Romania. - Company „‟Sloboda‟‟, Čačak. - Gemont, Belgrade, - Galenika Pharmaceutical Company, Belgrade.

Organized by Mechanical Engineering Faculty, Laboratory for Production Metrology and TQM, Belgrade, Serbia. Note: This Proceedings is publication science character. Ministry for Education and Science of the Republic of Serbia has financially supported this Conference. Technical editor: Milica Radovanović, Mechanical Engineering Faculty, Belgrade. Copies printed: 500. Belgrade, May 2011.

vii

ACKNOWLEDGMENT The Belgrade University, Mechanical Engineering Faculty, Laboratory for Production Metrology and TQM, wishes to thank all authors, participants, institutions, associations, organizations and companies for their kind contributions and support in organizing the 6

th International Working Conference ’’TOTAL QUALITY

MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES’’. This traditionally Conference will be held as a part of INTERNATIONAL QUALITY CONVENTION, Belgrade - 2011. This Convention will be held between 6

th – 11

th June, 2011 in Belgrade, Serbia.

MAIN PATRON - Carlsberg Srbija doo., Belgrade.

MAIN SPONSORS: - CIRP, Paris, France. - Ministry for Science and Technology, Serbia, Belgrade. - Informatics, Belgrade. - National Institute for Metrology, Belgrade. - Metalac Holding, Gornji Milanovac. - Company Actavis, Leskovac. - Fresenius Medical Care, Belgrade. - Institute for Nuclear Scince ‟‟Vinča‟‟ – Department for certification, Belgrade. - Microelectronica S.A., Bucharest, Romania. - Company „‟Sloboda‟‟, Čačak. - Gemont, Belgrade. - Galenika Pharmaceutical Company, Belgrade.

National Honorary Committee: Prof. Dr. N. Hajdin, President of Serbian Academy Science and Arts; Prof. Dr. M. Nedeljković, State Secretary for Sciences of Technology; Prof. Dr. M. Milovanĉević, Dean of Mechanical Engineering Faculty, Belgrade; Prof. Dr. A. Sedmak, Director of Innovation Centre, Mechanical Engineering Faculty, Prof. Dr. V. Luĉanin, Vice-Dean for Research, Mechanical Engineering Faculty, Prof. Dr. Lj. Tanović, Chief of Production Engineering Department, Mechanical Engineering Faculty. National / International Sponsors Honorary Committee: Prof. Dr. F. Jovane, CIRP, Paris; Aleksandra Rankovic, Carlsberg Srbija doo, Belgrade; S. Vuletić, Carlsberg Srbija, Ĉelarevo; S. Srećković, Informatics, Belgrade; MSc. Vida Ţivković, National Institute for Metrology, Belgrade; P. Jakovljević, Metalac Holding, Gornji Milanovac; Maja Gedošev, Company Actavis, Leskovac; Z. Spasić, Fresenius Medical Care, Belgrade; Dr. P. Popović, Institute for Nuclear Scince ‟‟Vinĉa‟‟ – Department for certification, Belgrade, Dr. L. Jalba, Microelectronica S.A., Bucharest, Romania; M. Luković, Company „‟Sloboda‟‟, Ĉaĉak; G. Ušendić, Gemont, Belgrade; Mr Ph Ruţica Nikolić, Galenika Pharmaceutical Company, Belgrade.

The 6th International Working Conference TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES

International Program Committee: Honorary Chairs: Prof. Dr. L. Alting (Dk), Prof. Dr. G. Arndt (Au), M. Debenham (UK), Prof. Dr. S. Karapetrovic (Ca), Prof. Dr. F. Jovane (I), Prof. Dr. L. Monostori (H), Prof. Dr. H. Osanna (At), Prof. Dr. T. Pfeifer (G), Prof. Dr. G. Sohlenius (S), Prof. Dr. J Stanic (Ser), Prof. Dr. N. Suh (USA), Prof. Dr. H. VanBrussel (B), Prof. Dr. A. Weckenmann (G), Prof. Dr. A. van der Wiele (Nl). Conference Chair and Founder : Prof. Dr. V. Majstorovic (Ser). Members: Prof. Dr. I. Angeli (Cy), Prof. Dr. B. Aĉko (Sl), Prof. Dr. D. Axinte (UK), Prof. Dr. H. Bley (G), Prof. Dr. M. Bobrek (BiH), Prof. Dr. P. Bojanić (Ser), Prof. Dr. C. Bouzakis (Gr), Prof. D. Brissaud (F), Dr. P. Brenner (G), Prof. Dr. A. Brun (I), L. Cagnazzo (I), Prof. Dr. P. Castka (NZ), Dr. J. Caldeira (Pl), (Miss) Dr. Eng. L. Catellani (I), Prof. Dr. E. Chlebus (Pl), Prof. Dr. K. Cho (K), Prof. Dr. G. Chryssolours (Gr), Prof. Dr. P. Cunha (Po), Prof. Dr. L. DeChiffre (Dk), B. Dimitrijević (Ca), Prof. Dr. N. Dragulanescu (Ro), Prof. Dr. N. Durakbasa (At), Prof. Dr. J. Duflou (Be), Prof. Dr. F. Fang (Ch), (Mrs) Prof. Dr. A. Fisher (Is), Prof. Dr. M. Frota (Br), A. Gentili (I), (Mrs) Prof. Dr. D. Grubišić (Hr), Prof. Dr. I. Inasaki (J), Dr. R. Isaksson (S), Dr. L.

viii

Jalba (Ro), Prof. Dr. A. Jesus (Br), Prof. Dr. J. Jedrzejewski (Pl), Prof. Dr. Z. Katz (SA), Prof. Dr. F. Kimura (J), (Mrs) Prof. Dr. A. Kjellberg (S), Prof. Dr. P. Kopacek (At), Prof. Dr. J. P. Kruth (Be), Prof. Dr. A. Kusiak (USA), Prof. Dr. P. Kuhlang (At), Prof. Dr. S. Lu (USA), (Mrs) Prof. Dr. V. Marinkovic (Ser), Prof. Dr. G. Maropoulos (UK), (Mrs) Prof. Dr. A. Marcheva (Bu), (Mrs) I. Mezinska (Lv), Prof. Dr. V. Milaĉić (Ser), Prof. Dr. Z. Miljkovic (Ser), Prof. Dr. A. Molina (Mx), Prof. Dr. P. Molnar (H), Prof. Dr. G. Morel (F), Prof. Dr. S. Naruo (J), (Mrs) L. Nitu (Ro), (Mrs) Dr A. Paci (I), Prof. Dr. H. Panetto (Fr), Dr. R. Paskevicius (Lt), Dr. G. Pegs (UK), (Mrs) Prof. Dr. S. Pejĉić-Tarle (Ser), MSc. Z. Pendić (Ser), Prof. Dr. C. Periera (Br), (Mrs) Prof. Dr. L. Petrova-Galabova (Bu), S. Rosu (Ro), Prof. Dr. R. Roy (UK), Dr. S. Ruprai (Au), Dr. I. Sheps (Is), (Miss) Prof. Dr. T. Sibalija (Ser), Prof. Dr. M. Sphitalini (Is), Prof. Dr. M. Soković (Sl), Prof. Dr. D. Stanivuković (Ser), Prof. Dr. V. Stojiljkovic (Ser), Prof. Dr. V. Spasojević-Brkić (Ser), Prof. Dr. S. Takata (J), Prof. Dr. T. Sorin (Ro), Prof. Dr. M. Taisch (I), Prof. Dr. R. Teti (I), Prof. Dr. M. Trajanovic (Ser), Prof. Dr. R. Tuokko (Fi), Prof. Dr. K. Ueda (J), Prof. Dr. G. Zhang (Ch), Prof. Dr. S. Yamada (J), (Mrs) Prof. Dr. G. Ušćebrka (Ser), Prof. Dr. F. Vernadat (Fr), Prof. Dr. E. Westkaemper (G).

Sponsored by The International Academy for Production Engineering (CIRP), Paris, France.

Co – sponsored by: Japanese Union of Scientist and Engineers (JUSE); Tokyo; Japan. European Organization for Quality (EOQ); Brussels; Belgium. European Foundation for Quality Management (EFQM); Brussels; Belgium. American Society for Quality (ASQ); Milwaukee; USA International Federation for Information Processing (IFIP); Laxenburg; Austria. WG 5.7 Integration and Production Management International Measurement Confederation (IMEKO); Budapest; Hungary. TC 14 Measurement of Geometrical Quantities International Federation of Automatic Control (IFAC); Laxenburg; Austria. TC 5. 1 Manufacturing Plant Control TC 5.2 Manufacturing Modelling for Management and Control TC 5.3 Enterprise Integration and Networking Australian Organization for Quality Inc. (AQA), Blackwood, Australia Asia Pacific Quality Organization (APQO), Rizal, Philippines

Organized by The University of Belgrade, Mechanical Engineering Faculty, Laboratory for Production Metrology and TQM, Belgrade, Serbia.

Technical organized by United Association of Serbia for Quality (UASQ), Belgrade, Serbia.

ix

CONFERENCE INFORMATION DATE: 6th – 11th June, 2011. VENUE: Mechanical Engineering Faculty, str. Kraljice Marije 16, Belgrade / Hall CeNT (first floor), Hall 514 (5th floor), Hall 518 (5th floor), Cocktails / Refreshments: Club CeNT (first floor), Registration desk (first floor). OFFICIAL LANGUAGE The official language of the Conference is English. WEB- SITE & E – MAIL For further information please visit web-site: www.mas.bg.ac.rs or www.jusk.org E - mail: vidosav.majstorovic@sbb.rs or jusk@eunet.rs IMPORTANT DATES Early Registration: Before May 15th, 2011. Late Registration: After May 15th, 2011. Welcome Cocktail: June 6th, 2011. Opening Session: June 7th, 2011. Opening Cocktail: June 7th, 2011. Conference Dinner (informal): June 7th, 2011. Excursion tour: June 10th, 2011. Workshop 1 / RTD 1: June 6th, 2011. Special Conference: June 8 th, 2011. Closing Plenary Session: June 9th, 2011. Farewell Cocktail: June 9th, 2011. CONFERENCE (Registration Office) Prof. Dr. Vidosav D. MAJSTOROVIĆ Address: Mechanical Engineering Faculty, Kraljice Marije 16 11020 Beograd, PF 35, SERBIA Tel. : + + 381 (0) 11 33 02 407 Fax: + + 381 (0) 11 33 70 364 E – mails: vidosav.majstorovic@sbb.rs or jusk@eunet.rs Web – www.mas.bg.ac.rs or www.jusk.org

xxvii

CONTENTS .

0. TURNING EU 2020 STRATEGY INTO ACTION FOR SUSTAINABLE GROWTH.………..........opp-1 Opening Plenary Presentation, Francesco Jovane, Manufuture Vice-president, Dipartimento di Meccanica, Politecnico di Milano, Milano, Italy.

1. APPLIANCE OF THE MATURITY METHOD IN THE DEVELOPMENT OF ENDOSCOPIC GEOMETRY INSPECTION FOR SHEET - BULK METAL FORMING TOOLS……….......................................................01 Keynote paper, Albert Weckenmann

1, Bernd-Arno Behrens

2, Eduard Reithmeier

3, Gökhan Akkasoglu

1, Milan

Vucetic2, Christoph Ohrt

3, Teguh Cahyono

2, Sven Hübner

2, Markus Kästner

3, 1

Chair Quality Management and Manufacturing Metrology (QFM), Friedrich-Alexander-University Erlangen-Nuremberg, Germany;

2Institute of Metal

Forming and Metal-Forming Machines (IFUM), Leibniz Universität Hannover, Germany,3Institute of Measurement

and Automatic Control (IMR), Leibniz Universität Hannover, Germany.

2. TOTAL QUALITY CONTROL FOR CUTTING TOOLS’ PVD COATINGS, BASED ON INNOVATIVE PROCEDURES…………………………………………………………………………………..…..….............09 Keynote paper, K.- D. Bouzakis

1,2, G. Skordaris

1,2, A. Tsouknidas

1,2, E. Bouzakis

1,2, G.

Gerardis1,2,

1Laboratory for Machine Tools and Manufacturing Engineering, Mechanical Engineering

Department, Aristoteles University of Thessaloniki, Greece, 2Fraunhofer Project Center Coatings in

Manufacturing, Centre for Research and Technology Hellas (CERTH) Thessaloniki, Greece, and Fraunhofer Institute for Production Technology (IPT) Aachen, Germany.

3. IDENTIFICATION AND REDUCTION OF THERMAL ERRORS IN HIGH PERFORMANCE 5-AXIS MACHINING CENTRE…………….............................................................................................................19 Keynote paper, Prof. Dr. J. Jedrzejewski, Dr. W. Kwasny, Prof. Dr. W. Modrzycki, Wroclaw University of Technology, Wroclaw, Poland.

4. IS THERE A NEED TO CHANGE THE 8 QUALITY MANAGEMENT PRINCIPLES?……………......25 Keynote paper, Sheps Isaac, PhD, Chief Executive Officer, Carlsberg - UK.

5. INTELLIGENT TOLERANCING AND ADVANCED METROLOGY TO SUPPORT TOTAL QUALITY MANAGEMENT AND MODERN INDUSTRIAL FABRICATION……………………………………….........29 Keynote paper, M. Numan Durakbasa, P. Herbert Osanna, Vienna University of Technology, Institute of Production Engineering and Laser Technology, Department for Interchangeable Manufacturing and Industrial Metrology, Vienna, Austria.

6. EARLY IMPACT ASSESSMENT FOR SUSTAINABLE DEVELOPMENT OF ENABLING TECHNOLOGIES………………………..................................…………………………………………............35 Introduction paper, Maria Stella Chiacchio, Molecular Design Department, Consiglio Nazionale delle Ricerche, Rome, Italy.

7. EUROPEAN STANDARDS – A NECESSITY FOR ROMANIAN EDUCATION…………………........41 Ph.D. student in "Sciences of Education" – prof. drd. Manuela Stoica, Industrial High School „Toma N. Socolescu”, Ploiesti, Romania.

8. ONTOLOGICAL FRAMEWORK FOR PERFORMANCE MEASUREMENT OF SUPPLY CHAIN OPERATIONS……………………………………………………………….........................……………...........47 Milan Zdravković, Miroslav Trajanović, Laboratory for Intelligent Production Systems (LIPS), University of Niš, Faculty of Mechanical Engineering in Niš, Niš, Serbia.

9. ENGINEERING ONTOLOGY – STATE OF THE ART AND FUTURE EVELOPMENT …..………....53 Slavenko M. Stojadinovic, Prof. Dr. Vidosav D. Majstorovic, Chair for Production Engineering, Laboratory for Quality Management and Production Metrology, Faculty of Mechanical Engineering, Belgrade, Serbia.

10. INTELLIGENT MECHATRONIC EQUIPMENT FOR DIMENSIONAL CONTROL OF DIFFERENTAL GEARBOX.......................................................................................................................…...…….…........59 student eng. Alexandru Buga, eng. Mihai Hacman, National Institute of Research and Development for Mecatronics and Measurements Technique – INCDMTM, Bucharest, Romania.

11. WHITE AND DARK LAYER ANALYSIS USING RESPONSE SURFACE METHODOLOGY.……....63 Introduction paper, S. Di Renzo

1, P. A. Marques

2, G. Ambrogio

1, D. Umbrello

1, P. M. Saraiva

3, J. G.

Requeijo4,

1University of Calabria, Department of Mechanical Engineering, Rende (CS), Italy ;

2 UNIDEMI, ISQ

- Welding and Quality Institute, Department of Strategy and Special Projects, Porto Salvo, Oeiras, Portugal ; 3

University of Coimbra, Faculty of Sciences and Technology, Department of Chemical Engineering, Pólo II – Pinhal de Marrocos, Coimbra, Portugal, 4 UNIDEMI, Universidade Nova de Lisboa, Faculty of Sciences

xxviii

andTechnology, Caparica, Portugal.

12. FLOW STRESS CURVES USING MODIFIED BULGING TEST………………………........................69 Miljenko Math, Zdenka Keran, Petar Piljek,

Department of Technology, Faculty of Mechanical Engineering

and Naval Architecture, Zagreb, Croatia.

13. THE IMPROVEMENT OF WELDING QUALITY OF I-BEAMS FABRICATED FROM STEEL SHEET BY SUBMERGED ARC WELDING…………………………………….…………..........................................75 Mohammed T. Hayajneh, Abdullah F. Al-Dwairi, Sinan F. Obeidat, Industrial Engineering Department, Jordan University of Science and Technology, Jordan.

14. A NEW DESIGN FOR IMPROVING THE ASSEMBLY PROCESS OF PRODUCING 5-BURNES GAS OVEN………………………………………………..............................................……………................81 Mohammad D. Al-Tahat, Industrial Engineering Department, University of Jordan, Amman, Jordan.

15. A CASE STUDY: APPLICATION OF TAGUCHI APPROACH FOR PROCESS OPTIMIZATION OF TABLET COMPRESSION MACHINES OF HLL LIFECARE LIMITED, INDIA…………………................87

1 Dr. Koilakuntla Maddulety, Assistant Professor,

2 Mrs. Ekkuluri Padmavathi, Principal,

1 Operations

Management Group, National Institute of Industrial Engineering, Mumbai, India, 2 Asmira Academy English

High School, Mumbai, India.

16. IMPACT OF DURATION OF ISO 9000 CERTIFICATION POSSESSION ON ENTERPRISE BUSINESS PERFORMANCES..................................................................................................................93 Introduction paper, Vesna Spasojević Brkić

1, Milivoj Klarin

2, Aleksandar Ţunjić

3, 1

Assistant Professor,

Department of Industrial Engineering, Faculty of Mech. Eng., University of Belgrade, Belgrade, Serbia;

2Professor,

Department of Industrial Management,University of Novi Sad, Technical Faculty “Mihajlo Pupin” in

Zrenjanin, Zrenjanin, Republic of Serbia; 4 Assistant Professor,

Department of Industrial Engineering, Faculty of

Mech. Eng., University of Belgrade, Belgrade, Serbia.

17. SELF QUALITY SYSTEM THROUGH SELF ANALYSIS AND DISCERNING INTROSPECTION....99 Dipak Kumar Shukla, Faculty of Management Studies, ICFAI University Jharkhand, Ranchi, Jharkhand, India.

18. EVALUATION OF THE IMPLEMENTATION OF ISO 9001:2000 IN THE HASHEMITE KIGDOM OF JORDAN AND UNITED ARAB EMIRATES.............................................................................................105 Mohammad D. Al-Tahat* and Ayman Abu Gharbieh, Industrial Engineering Department, University of Jordan, Amman, Jordan.

19. QUALIFICATION PROGRAM FOR DEVELOPING NEW PARTS IN AUTOMOTIVE INDUSTRY................................................................................................................................................113 Sandro Doboviĉek, Duško Pavletić, Tonĉi Mikac, Milan Ikonić, Samir Ţic, University of Rijeka, Faculty of Engineering, Rijeka, Croatia.

20. VENDOR SELECTION AS THE MULTI-CRITERIA PROBLEM.......................................................119 Tunjo Perić

1, Zoran Babić

2;1Bakeries Sunce, Bestovje, Croatia,

2Faculty of Economics, University of Split,

Split, Croatia.

21. MANAGING CHANGE; WHY IT SUCCEEDS AND WHY IT FAILS.................................................125 Introduction paper, Liam Cassidy, LCL Consult Ltd., Dublin, Ireland.

22. COMPETENCES IN BREAKTHROUGH MANAGEMENT……………………...................................129 Drago Dubrovski, University of Primorska, Faculty of Management, Koper, Slovenia.

23. QUALITATIVE ASPECTS OF ORGANIZATIONAL CLIMATE WITHIN A ROMANIAN COMPANY…………………......................................................................................................................135 Dumitrescu Constantin Dan, Irimie Sabin Ioan, Tent Dacian Ionut, Manescu Trandafir Nicoleta, Management Department, Faculty of Management in Production and Transportation, Politehnica University of Timisoara, Timisoara, Romania.

24. QUALITY MANAGEMENT AND ORGANISATIONAL PERFORMANCE…………………..............139 MSc Sneţana Kneţević

1, Dr. Nikola Dondur

2;1Railway Technical School, Belgrade, Serbia;

2Associate

Professor, Department of Industrial Engineering, Faculty of Mech. Eng., University of Belgrade, Belgrade,

Serbia.

25. ORGANIZATIONAL CULTURE AS PREREQUISITE TO ATTAIN ORGANIZATIONAL EXCELLENCE…………………................................................................................................................145 Dr. Miloš Jelić, „Kirilo Savić“ Institute, Belgrade, Serbia.

xxix

26. ESTIMATION OF PROCESS CAPABILITY WITH REGARDS TO THE APPLICATION OF FIRE-RESISTANCE COATING…………………................................................................................................149 Prof. Biserka Runje, Ph. D.

1, B. Sc. Sanja Rakijašić

2, Prof. Vesna Alar, Ph.D.

3, B. Sc.Gorana Baršić

1;

1Department of Quality, Faculty of Mechanical Engineering and Naval Architecture, Croatia;

2Faculty of

Mechanical Engineering and Naval Architecture, Zagreb, Croatia;, 3Department of Welded Structures, Faculty

of Mechanical Engineering and Naval Architecture, Zagreb, Croatia.

27. TRIBODYNAMICS AND EVOLUTION OF HUMAN POPULATION IN EUROPE AND WORLDWIDE…………………..................................................................................................................153 Mara Kandeva

1, Margarita Manolova

2,

1Tribology Centre, Faculty of Mechanical Technology, Technical

University of Sofia, Sofia, Bulgaria; 2Interdisciplinary Civil Academy - Sofia, Bulgaria.

28. PATTERN RECOGNITION METHOD EVALUATION………………….............................................159 Rošický J., Studenovský P.

*;

1Department of Instrumentation and Control Engineering, Faculty of

Mechanical Engineering, Czech Technical University in Prague, Prague, Czech Republic; 2ADR-SYS, Prague,

Czech Republic.

29. TRAINING OF RADIAL BASIS FUNCTION NETWORKS WITH H∞ FILTER-INITIAL SIMULATION RESULTS…………………......................................................................................................................163 Najdan Vuković

1, Zoran Miljković

2, Bojan Babić

2, Boţica Bojović

2,

1 University of Belgrade-Faculty of

Mechanical Engineering, Innovation Center, Republic of Serbia, 2 University of Belgrade-Faculty of Mechanical

Engineering, Production Engineering Department, Republic of Serbia.

30. POTENTIAL FIELD TECHNIQUE IN MOBILE ROBOTICS………………….....................................169 Vlad Vaduva, INCDMTM Bucharest, Romania.

31. CONFORMITY ASSESSMENT OF A HIGH VOLTAGE ELECTRIC MOTOR PROTECTED BY FLAMEPROOF ENCLOSURE “Exd”………………….............................................................................173 MSc. Jadranka LABUS dipl.mech.eng., MSc. Dragana ĈANIĆ, dipl.mech.eng., Miroslav Tufegdţić dipl.fiz., The VINĈA Institute of Nuclear Sciences, Belgrade, Serbia.

32. A TAKE ON CUSTOMERS’ QUALITY PERCEPTION…………………............................................179 Introduction paper, B. Falk, Prof. Dr. R. Schmitt, Chair for Metrology and Quality Management, Laboratory for Machine Tools and Production Engineering, RWTH Aachen University, Aachen, Germany.

33. INTEGRATED MANAGEMENT SYSTEMS IN LATVIAN ENTERPRISES - RESULT OF EMPIRICAL RESEARCH………………….....................................................................................................................187 Dr. Iveta Mezinska

1, Dr. Janis Mazais

2,

1Assistant Professor, Institute for Quality Engineering, Riga

Technical University, Riga, Latvia; 2Prof., Dr.sc.ing., Institute for Quality Engineering, Riga Technical University,

Riga, Latvia.

34. CRISIS OF ISO 9001 CERTIFICATION…………………...................................................................197 Ph. Dr. Florin Rotaru, Lecturer, Ph. Dr. Sorin-George Toma

, Professor, Ph. Dr. Paul Marinescu, Professor,

Faculty of Business and Administration - University of Bucharest, Romania; University of Bucharest, Bucharest, Romania.

35. THE INTEGRATED MANAGEMENT SYSTEM IMPORTANCE IN THE MILITARY MEDICAL ACADEMY BELGRADE HEALTHCARE SERVICE DEVELOPMENT PROCESS…………………........201 Invitation paper, Prof. PhD Nebojša Jovic

1, PhD Predrag Popovic

2, Ljubisa Kovacevic

2,

1Military Medical

Academy, Belgrade, Serbia, 2VINCA Institute of Nuclear Sciences, Belgrade, Serbia.

36. QUALITY MANAGEMENT SYSTEMS IMPROVENENTS – THE SIGNIFICANCE OF BENEFIT....207 Dr. eng. Wolniak Radoslaw, Production Engineering Department, Silesian Technical University, Faculty of Organization and Management, Poland.

37. CONFORMITY OF INTEGRATED MANAGEMENT SYSTEMS - HOW CAN BE MEASURED?….213 Introduction paper,

1L. NITU,

2L. D. NITU,

3GH. SOLOMON,

1Romanian Association for Quality - ARC,

Bucharest Romania, 2Romanian Society for Certification – ROCERT, Bucharest, Romania,

3Politehnica

University Bucharest, Romania.

38. RESEARCH ON TQM PRACTICE IN SERBIA…………………........................................................219 V. Radlovaĉki

1, I. Beker

1, V. Majstorović

2, M. Peĉujlija

1, B. Kamberović

1, M. Delić

1, 1

Department for Industrial Engineering and Management, Faculty of Technical Sciences, Novi Sad, Serbia,

2Department for

production engineering, Faculty of Mechanical Engineering, Belgrade, Serbia.

39. QUALITY AND SAFETY ASSURANCE AT BELENE NPP PROJECT IMPLEMENTATION.…......223 Bogomil Manchev

1, Boyka Nenkova

2;

1Risk Engineering Ltd., Sofia, Bulgaria;

2GCR Ltd., Sofia, Bulgaria.

xxx

40. IMPROVEMENT OF PROCESSES IN SOFTWARE DEVELOPMENT BY APPLYING SIX SIGMA MODEL APPROACH…………………......................................................................................................229 Ph.D. Aida Habul

1, M.Sc. Amila Pilav - Velic

2, Emir Kremic dipl.el.ing.

3;

1Associate Professor of University

Sarajevo, Faculty of Economics, Sarajevo, Bosnia and Herzegovina; 2Teaching Assistant of University

Sarajevo, Faculty of Economics, Sarajevo, Bosnia and Herzegovina; 3M.Sc. Applicant at International Burch

University, Faculty of Engineering and Information Technology, Bosnia and Herzegovina.

41. PERFORMANCE MEASUREMENT – ONE OF THE FUNDAMENTAL ELEMENTS OF TQM........235 Robert Minovski, PhD., Prof., Katarina Nikolik, B.Sc., Delco Jovanovski, PhD., Prof., Faculty of Mechanical Engineering, Skopje - University of St. Cyril and Methodius, Skopje, FYR Macedonia.

42. CONSIDERING QUALITY ASPECTS TO ESTIMATE THE BENEFIT OF MODERN PICKING STRATEGIES..........................................................................................................………….....………..243 Introduction paper, Refflinghaus, R., Strothotte, D., Dortmunder Initiative zur rechnerintegrierten Fertigung (RIF) e.V., Dortmund, Germany.

43. INNOVATION STRATEGY OF SERBIA AS A DRIVING FORCE FOR RESEARCH & DEVELOPMENT......................................................................................................…………......……….251 Aleksandar S. Sedmak, Emina Dzindo, Jasmina Milenkovic;

University of Belgrade - Faculty of Mechanical

Engineering, Belgrade, Serbia.

44. NOVEL ROTATING CONE VISCOUS MICROPUMP WITH SLIP FLOW………...…………….........257 Khaled M. Bataineh

*1, Yazan Taamneh

2,

1Department of Mechanical Engineering, Jordan University of

Science and Technology, Irbid, Jordan, 2Department of Mechanical Engineering, Tafila Technical University,

Tafila-Jordan.

45. THE SYNERGY BETWEEN ACTIVITY-BASED COSTING/MANAGEMENT AND QUALITY MANAGEMENT........................................................................................................…….……………......261 Jana Majerová, Department of Business Economics, Faculty of Economics and Administration, Masaryk University, Brno, Czech Republic.

46. THE ROLE OF KNOWLEDGE IN IMPROVING THE QUALITY OF BUSINESS WITHIN SERBIAN COMPANIES............................................................................................................……....………..…….265 Dejan ĐorĊević, Ph.D.

1, Dragan Ćoćkalo, Ph.D.

2, SrĊan Bogetić, Ph.D.

3, 1

Professor, University of Novi Sad, Technical Faculty “Mihajlo Pupin” in Zrenjanin, Republic of Serbia,

2Assistant Professor, University of Novi

Sad, Technical Faculty “Mihajlo Pupin” in Zrenjanin, Republic of Serbia, 3Professor, Belgrade Business School,

Republic of Serbia.

47. USING A PORTFOLIO OF BUSINESS GAMES IN THE HIGHER EDUCATION OF INDUSTRIAL AND MECHANICAL ENGINEERS – THEORETICAL AND PRACTICAL EXPERIENCES GAINED AT THE VIENNA UNIVERSITY OF TECHNOLOGY........................................................…………...............271 Introduction paper, A. P. Kuhlang, B. T. Edtmayr, C. H. Meusburger,

1Vienna University of Technology,

Institute of Management Science, Vienna, Austria.

48. COMPARATIVE ANALYSIS OF PROJECT VARIANTS FOR RAILWAY ROADS...………............277 Maya IVANOVA, Assoc. Prof., Rosina MLADENOVA, MSc-Eng., Nikolay ARNAUDOV, MSc-Eng., University of Transport ”Todor Kableshkov”, Sofia, Bulgaria.

49. BUSINESS IMPROVEMENT THROUGH APPLICATION OF ERGONOMIC ISO GUIDEANCE ON WORLD WIDE WEB USER INTERFACE..................................................................……………............281 Aleksandar Zunjic, Vesna Spasojecic Brkic, Department of Industrial Engineering, University of Belgrade, Faculty of Mechanical engineering, Belgarde, Serbia.

50. “TO LOOK DOES NOT MEAN TO SEE”.............................................................…………..............287 Simone Smolinska, Quality & Continuous improvement management, Le Belier, Ajka, Hungary., Italy.

51. THE ROLE OF SIMULATION IN LOGISTIC PROCESS MANAGEMENT IN RETAIL SUPPLY CHAINS...................................................................................................................………………...….....291 Svetlana Nikoliĉić

1, Tihomir Ostojić

2, Vladeta Gajić

1, Predrag Atanasković

1,

1 University of Novi Sad;

Faculty of Technical sciences, Novi Sad, Serbia, 2 Somboled d.o.o. Sombor, Sombor, Serbia.

52. CASE STUDY OF MONITORING AND MEASURING PROCESS IN SLOVAK COMPANY…........295 Ing. Monika Fedorĉáková, PhD., Department of Management and Economics, Faculty of Mechanical Engineering, Technical University of Kosice, Košice, Slovakia.

53. CONNECTING QUALITY TOOLS OF DIFFERENT METHODLOGIES IN HEALTHCARE CONTEXT…………………........................................................................................................................299

xxxi

Introduction paper, Syed Ali Abbas Shirazi, Prof. Liliane Pintelon, Center for Industrial

Management/Traffic & Infrastructure, Faculty of Engineering, Department of Mechanical Engineering, Catholic University of Leuven, Heverlee, Belgium.

54. MODELS OF EXCELLENCE IN DENTAL HEALTH CARE - STATE AND FUTURE DEVELOPMENT………………….............................................................................................................303 MSc. Jasmina Tekić

1, Prof. Dr. Vidosav Majstorovic

2, Prof. Dr. Dejan Markovic

1, Ass. Prof. Dr.

Angelina Nikodijević 1, Prof. Dr. Dragoslav Stamenkovic

1,

1University of Belgrade, Faculty of Dentistry,

Belgrade, University of Belgrade, 2 Faculty of Mechanical Engineering, Belgrade, Serbia.

55. BUSINESS QUALITY IMPROVEMENT BY USING E-SERVICES FOR CUSTOMER RELATIONSHIP MANAGEMENT..............................................................................……………............315 Milisavljevic M. Stevan, Mirkovic R. Milan, Sevic D. Dragoljub, Mitrovic M. Slavica, Department of Industrial Engineering and Management, Faculty of Technical Sciences, Novi Sad, Vojvodina, Serbia.

56. QUANTITATIVE METHODS IN DECIDING UPON RISKS OF THE PROJECT IN SERVICE OF..........................................................................................................................…………….....…....….319 PhD Branko Djedovic, Faculty of Small and Medium Enterprises Management, Belgrade, University Business Academy-Novi Sad; PhD Rade Knezevic, Faculty of Strategic and Operational Management, Belgrade; BSc Bratislav Drenovac, Serbian Armed Forces, Belgrade, Serbia.

57. TQM PRACTICE IN SERVICE ORIENTED ORGANIZATION - ANTECEDENS OF EMPLOYEE SATISFACTION AND LOYALTY........................................................................………………...........….325 M. Arsic, Dj. Nikolic, Z. Zivkovic, Management Department, Technical Faculty in Bor, Bor, Serbia.

58. NEW TRENDS IN RESEARCH AND INNOVATION: INTERNATIONALIZATION OF RESEARCH ACTIVITIES.............................................................................................................……………….....…...331 Introduction paper, Dr. Augusta Maria Paci, Molecular Design Department, Consiglio Nazionale delle Ricerche, Rome, Italy.

59. CONTEMPORARY TRENDS TOWARDS BUSINES EXCELLENCE....................……………….....335 Introduction paper, Assist. Prof. Lydia Pet ova Gala ova, Ph.D., Ming. – Technical University of Sofia, Boyce Enova, Masc. – GSR. Ltd. – Chief Expert, QMS Manager, GCR Ltd., Sofia, Bulgaria.

60. BOMBARDIER AEROSPACE ACHIEVING EXCELLENCE SYSTEM..................…………………..341 Bratislav Tomić

1, Dragon D. Milanović

2, Slobodan Pokrajac

2; 1Senior Quality Coordinator, Bombardier

Aerospace, Toronto, Ontario, Canada; 2Professor, Faculty of Mechanical Engineering, Belgrade University,

Serbia.

61. THE IMPACT OF TOTAL QUALITY MANAGEMENT PRACTICES ON COMPANY PERFORMANCE IN CROATIAN MANUFACTURING INDUSTRY..............................………………..................................347 Toni Lariat, Vojislav Above, Inez Suit, Trade Department, Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia.

62. EFQM EXCELLENCE MODEL - STRONG BASE FOR SUSTAINABLE SUCCESS OF THE CROATIAN ORGANIZATION…......................................................................................…………….…..353 Prof. Dr. T. Lariat

1, Prof. Dr. J.Samaraţajar

2,

1Dean of Faculty of Economics, Zagreb and Head of

Department of Trade, Zagreb, Croatia; 2Higher lecturer at Liberates Business College, Trade Department,

Zagreb, Croatia.

63. SELF-ASSESSMENT THROUGH BUSINESS EXCELLENCE MODELS A CASE STUDY……...359 Muhammad Tasleem, Dr. Newer Khan;

National University of Sciences & Technology, Islamabad,

Pakistan.

64. RESEARCH ON THE COLLABORATION CAPABILITIES OF BULGARIAN SMEs IMPLEMENTED TOTAL QUALITY MANAGEMENT..............................................................………………...............…....365 Introduction paper, Svetoslav Dimkow, Business Faculty, Technical University – Sofia, Sofia, Bulgaria.

65. ENCOURAGEMENT OF CONTINUOUS IMPROVEMENT, OPEN INNOVATIVE ORGANIZATIONAL CULTURE AND SELF-ASSESSMENT AS THE BASIS FOR QUALITY AND BUSINESS EXCELLENCE.......................................................................................…………………..........................371 Karmen Kern Pipan, Ministry of Higher Education, Science and Technology, Metrology Institute, Ljubljana,

Slovenia; Mirko Sokovic, Faculty of Mechanical Engineering, University of Ljubljana, Ljubljana, Slovenia.

66. BUSINESS EXCELLENCE THROUGH PEOPLE PROCESSES CHALLENGES AND OPPORTUNITIES IN INDIAN CONTEXT................................................................................................375 Sukumaran, P.P.

1, Mukul S. Joshi, Ph.D.

2 Marcheva, A. M., Ph.D.

3,

1 Chief People‟s Officer, Gammon India

Limited, Veer Savarkar Marg, Mumbai, Maharashtra, India, 2Deputy General Manager, Organization

xxxii

Development, H.R. Department, Gammon India Limited, Veer Savarkar Marg, Mumbai, Maharashtra, India, 3Assis. Prof. Department of Strategic Planning, D. Tsenov Academy of Ecomonics, Svishtov, Bulgaria.

67. A CONCEPTUAL FRAMEWORK FOR TQM IMPLEMENTATION AT TABUK UNIVERSITY.....…381 Awad Hamad Alhwiti, Curricullum and Instruction Department, Tabuk University, Kingdom of Saudi Arabia.

68. THE EFQM EXCELLENCE MODEL AND ITS APPLICATION IN ORGANIZATION......…….....….389 Prof. Edita Hekelová, PhD. - Marián Gašparík, Slovak University of Technology in Bratislava, BRATISLAVA, Slovakia.

69. MACHINED SURFACE QUALITY IMPROVEMENT BY USING OF SPECIAL CUTTING TOOL......................................................................................................................………….....………....393 Introduction paper, Peter Monka

1, Katarína Monková

2,

1Department of Manufacturing Technologies,

Faculty of Manufacturing Technologies of Technical Universty in Košice with the seat in Prešov, Prešov, Slovakia,

2Department of Technological Devices Design, Faculty of Manufacturing Technologies of Technical

Universty in Košice with the seat in Prešov, Prešov, Slovakia.

70. CONDITIONS OF HARDMACHINING MATERIALS MACHINABILITY USABLE IN BIOMEDICINE………………….................................................................................................................397 assoc. prof. Ing. Andrej Czán, Ph.D. - assoc. prof. Ing. Dana Stanĉeková, Ph.D. - Ing. Michaela Mrázová - Ing. Ján Šemcer, Department of Machining and Manufacturing Engineering, Faculty of Mechanical Engineering of the University of Zilina, Zilina, Slovakia.

71. MODELING AND ESTIMATION OF THE GEOMETRIC QUALITY OF MACHINED WORKPIECES ON CNC MACHINE TOOLS AND CONVENTIONAL LATHE......................................….......................401 P.Martin

2, D.Danov

1, G.Mishev

1, 1Technical University of Plovdiv, Bulgaria,

2ENSAM Metz, France.

72. APPLICATION AND ACCURACY OF 3D-DIGITIZATION SYSTEMS IN THE FIELD OF DENTISTRY...........................................................................................................……......……………...409 I. Budak

1, B. Trifković

2, T. Puškar

3, M. Hadţistević

1, Dj. Vukelić

1, J. Hodoliĉ

1; 1

Department for Production Engineering, Faculty of Technical Sciences, Novi Sad, Serbia;

2 Clinic for Prosthodontic Dentistry, Faculty of

Dentistry, Rankeova 4, Belgrade, Serbia; 3 Department of Dentistry, Faculty of Medicine, Novi Sad, Serbia.

73. THE MISLEADING APPROACH OF <QUALITY ASSURANCE> CONCEPT IN EDUCATION.......415 Introduction paper, Prof. univ. Dr. ing. Nicolae DRĂGULĂNESCU, “Polytechnica” University of Bucharest, Bucharest, Romania, Prof. drd. Remus CHINĂ, Education, Research, Youth and Sport Ministry, Bucharest, Romania, Ph.D student in "Sciences of Education", Romania.

74. ACTUAL PROBLEMS OF QUALITY AND MANAGEMENT OF ENGINEERING EDUCATION AND KNOWLEDGE..........................................................................................................…………….....…….421 Mara Kandeva

1, Emilia Assenova

2, Margarita Daneva

3; 1

Tribology Centre, Faculty of Mechanical Technology, Technical University of Sofia, Bulgaria;

2Society of Bulgarian Tribologists; Sofia,

Bulgaria;3Interdisciplinary Civic Academy; Sofia, Bulgaria.

75. QUALITY ASSURANCE IN EDUCATION – THE ROMANIAN WAY.....................…………............427 PhD. Remus Chină, General Management, Human Resources and School Network Ministry of Education, Youth and Sports, Bucharest, Romania.

76. STUDENTS’ PERCEPTION OF THE QUALITY IN THEIR INTERPERSONNAL COMMUNICATION..................................................................................................………………….......431 Prof. univ. dr. ing. Nicolae DRĂGULĂNESCU, “Polytechnica” University of Bucharest, Bucharest, Romania.

77. TEACHER PERFORMANCE EVALUATION USING 360 DEGREE FEEDBACK ASSESSMENT TO ACHIEVE QUALITY............................................................................................…………………......437 Prof. Dr. Ahmed. El kashlan, Dr. Motaz –Elfeki, Academy for Science and Technology, Productivity and Quality Institute, Alexandria. Egypt.

78. VIRTUAL ENTREPRISE NETWORK SOLUTIONS TO BUILD A KNOWLEDGE MANAGEMENT SYSTEM IN AN INDUSTRIAL HOLDING................................................................................................441 Introduction paper, Sebastian Marius Rosu

1, George Dragoi

2, Anca Draghici

3, 1

Special Telecommunication Service, IT Department, Bucharest, Romania,

2”Politehnica” University of Bucharest,

Faculty of Engineering in Foreign Languages, Bucharest, Romania, 3Polytechnic University of Timisoara,

Faculty of Management in Production and Transport, Timisoara, Romania.

79. EcoQFD - QUALITY FUNCTION DEPLOYMENT WITH ENVIRONMENTAL PERSPECTIVE........445 Alessandro Brun and Xixi Fan, Department of Management, Economics and Industrial Engineering,

xxxiii

Politecnico di Milano, Milan, Italy.

80. ENTERPRISE NETWORK MANAGEMENT TO IMPROVE THE COMMUNICATIONS QoS..….....451 Sebastian Marius Rosu

1, George Dragoi

2, Marian Marius Popescu

1, 1

Special Telecommunication Service, IT Department, Bucharest, Romania,

2Polytechnic University of Bucharest, Faculty of Engineering in Foreign

Languages, Bucharest, Romania.

81. INFLUENCE OF CONSTRUCTIVE-FUNCTIONAL ELEMENTS OF THE LASER HEAD SYSTEMS ACCURACY............................................................................................................…………………........455 Dr. eng. Popan Gheorghe, Eng. Ileana Tacutu, Prof. Dr. eng. Palade Doru Dumitru, Eng. Lung Ioan, INCDMTM Bucharest, Romania.

82. KNOWLEDGE MANAGEMENT CONCEPT AS THE FACTOR OF COMPETITIVE ADVANTAGE OF A MODERN RAILWAY.............................................................................................................................459 MSc. Dejan Stojkovic, dr Ratko Djuricic, Railways of Republic of Srpska S.C. Doboj, RS - Bosnia and Herzegovina; Traffic Faculty Doboj, Doboj, RS – Bosnia and Herzegovina.

83. Q-LEARNING FRAMEWORK AS A SOLUTION FOR AN OBSTACLE AVOIDANCE PROBLEM IN UNKNOWN ENVIRONMENT.....................................................................................……………....….....463 Introduction paper, M. Mitić, Z. Miljković, B. Babić, V. Majstorović, University of Belgrade-Faculty of Mechanical Engineering, Production Engineering Department, Belgrade, Republic of Serbia.

84. DEVELOPMENT OF CALCULABLE PARAMETERS FOR THE DESIGN OF SHEAR CUTTING PROCESSES AND ASSESSMENT OF THE COMPONENT QUALITY WITH THE APPLICATION OF HIGH CUTTING SPEEDS.......................................................................................…..............................469 Prof. Neugebauer

1, Dr.-Ing. V. Kräusel

1, T. Barthel

1, V. Germann

2,

1Fraunhofer Institute for Machine Tools

and Forming Technology, Chemnitz; 2VW do Brasil – Industriade Veiculos Automotores Ltda. Estrasa PR 25,

CPI 7011; SAU JOSE DOS PINHAIS PR CEP, Basilien.

85. LUBRICATION PREDICTION IN DIGITAL MANUFACTURING.............................................……..475 Boţica Bojović

1, Milica Petrović

1, Zoran Miljković

1, Bojan Babić

1, Lidija Matija

2, 1

University of Belgrade - Faculty of Mechanical Engineering, Production Engineering Department, Belgrade, Republic of Serbia,

2

University of Belgrade - Faculty of Mechanical Engineering, NanoLab, Belgrade, Republic of Serbia.

86. SEMANTIC INTERPRETATION OF THE PRODUCT MODEL FEATURES IN PRODUCT QUALITY ASSESSMENT..........................................................................................................…………………......481 Milos S. Stojkovic, Miodrag T. Manic, Milan B. Trifunovic, Nikola M. Vitkovic, University of Nis, Faculty of Mechanical Engineering in Nis, Nis, Serbia.

87. PERFORMANCE INDICATORS IN HIGHER EDUCATION INSTITUTIONS WITH SPECIAL REFERENCE TO CROATIA....................................................................................................................485 Introduction paper, Dragana Grubišić, Ph. D., Faculty of Economics, University of Split, Split, Jelena

Kekez Poljak, mr., Sinj, Croatia.

88. QUALITY AND SOCIAL RESPONSIBILITY OF ORGANIZATIONS. THE CASE OF UNIVERSITY OF BUCHAREST....................................................................................................……..............….........491 Sorin-George Toma, Paul Marinescu, Florin Rotaru, Faculty of Administration and Business, University of Bucharest, Romania.

89. THE IMPACT OF STUDENT EVALUATION ON THE TEACHING SERVICE QUALITY……..........497 Dragana Grubišić, Ph. D., Faculty of Economics, University of Split, Split, Jelica Fabris, dipl. oec Faculty of Economics, University of Split, Split, Croatia.

90. GENERIC COMPETENCES IN HIGHER EDUCATION – STUDENT PERCEPTION ………….......501 M. Gerasimovic

1, L. Miskeljin

2, U. Bugaric

3, Lj.Stanojevic

4 ,

1Institute for Improvement of Education,

Belgrade, Serbia, 2Preschool Teacher College, Kikinda, Serbia,

3University of Belgrade - Faculty of Mechanical

Engineering, Serbia, 4Megatrend University, Faculty of International Economics, Belgrade, Serbia.

91. PARTNERSHIP IN EDUCATION AS A CAPITALIZATION FORM OF HUMAN AND SOCIAL CAPITALS...............................................................................................................………....…………....505 Y.V.Martyakova, Doctor of Economics, Institute of Industrial Economics of NAS of Ukraine, Donetsk, Ukraine.

92. IMPACT ON THE OPERATIONAL EFFICIENCY PROMOTED BY A SIX SIGMA PROGRAM IN A BRAZILIAN PETROCHEMICAL INDUSTRY.............................................................……….…….....…..511 Introduction paper, Irlam R. Aragão, M.Sc. in Production Engineering, Q&P Team, Braskem America,Brasil; Francisco B. Costa, Master in Business Administration, Specialist Quality and Productivity Braskem S.A., Brasil; Abel Ribeiro de Jesus, Professor and Head of the Mechanical Engineering Department at

xxxiv

the Polytechnic School of Federal University of Bahia, Brazil; PhD Student in the Industrial Engineering Program, Federal University of Bahia. Academic Visitor May-Nov. at Strathclyde University, Glasgow, UK.

93. HOW TO INTEGRATE SIX SIGMA WITH ISO 9001 QUALITY MANAGEMENT SYSTEMS…......517 Pedro Alexandre de Albuquerque Marques, UNIDEMI, Department of Strategy and Special Projects, ISQ – Welding and Quality Institute, Porto Salvo, Portugal; José Fernando Gomes Requeijo, UNIDEMI, DEMI – Department of Mechanical and Industrial Engineering, Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa, Campus Universitário, Caparica, Portugal; Pedro Manuel Tavares Lopes de Andrade Saraiva, Department of Chemical Engineering Faculty of Sciences and Technology, University of Coimbra Pólo II - Pinhal de Marrocos, Coimbra, Portugal; Francisco José Frazão Alves Guerreiro, Department of Strategy and Special Projects, ISQ – Welding and Quality Institute, Porto Salvo, Portugal.

94. SIX SIGMA AND EFQM – INTEGRATION FOR EXCELLENCE...........................………................525 Diogo Balestrin de Oliveira, Pontifical Catholic University of Paraná Curitiba, Brazil; Pedro Alexandre Marques, UNIDEMI, Department of Strategy and Special Projects, ISQ – Welding and Quality Institute, Oeiras, Portugal; Pedro Manuel Saraiva, Department of Chemical Engineering University of Coimbra, Coimbra, Portugal; José Gomes Requeijo, UNIDEMI, Department of Mechanical and Industrial Engineering, Universidade Nova de Lisboa, Caparica, Portugal.

95. FOOD INDUSTRY AND SIX SIGMA METHODOLOGY........................................…........................531 Ass. Prof. Dr. Dragan Zikic

1, Prof. Dr. Gordana Uscebrka

1, Ass. Prof. Dr. Tatjana Sibalija

2, Prof. Dr.

Vidosav Majstorovic2, 1Faculty of Agriculture, Novi Sad; Belgrade University, Mechanical Engineering Faculty,

Belgrade, Serbia.

96. APPLICATION OF LEAN SIX SIGMA METHOD IN EDUCATION PROCESS......……………….....537 Dragan Pavlović, Prof. dr PeĊa Milosavljević, Srdjan Mladenović, Faculty of Mechanical Engineering, University of Niš, Niš, Serbia.

97. AUGMENTATION OF STANDARDIZED QUALITY MANAGEMENT SYSTEMS: AN EMPIRICAL VIEW......................................................................................................................………………...….......543 Keynote paper, Stanislav Karapetrovic, Department of Mechanical Engineering, University of Alberta, Edmonton, Canada; Martí Casadesús, Departament d´Organització, Gestió Empresarial i Desenvolupament de Producte, Universitat de Girona, Girona, Spain, Iñaki Heras, Departamento de Organización de Empresas, E.U.E. Empresariales, Universidad del País Vasco, San Sebastián, Spain.

98. TOTAL QUALITY MANAGEMENT AS A THEORY OF CHANGE........................………………......547 Keynote paper, Pr Gilles Barouch, Academic Director – Institute for Quality Management, Bordeaux Management School, Talence Cedex, France.

99. A MODEL OF GENERIC KNOWLEDGE-BASED SYSTEM FOR MULTIRESPONSE PROCESS DESIGN...................................................................................................................……………......……..553 Keynote paper, Tatjana V. Šibalija

1, Vidosav D. Majstorović

2,

1Faculty of International Engineering

Management, European University, Belgrade, Serbia; 2 Faculty of Mechanical Engineering, University of

Belgrade, Belgrade, Serbia.

100. EVALUATION OF THE DEGREE OF FULFILLMENT OF THE EFQM EXCELENCE MODEL CRITERIA BY THE SMEs IN ROMANIA...................................................................……………............559 Keynote paper, Marieta OLARU

1, Ghiorghita STOLERIU

2, Claudia Adriana LANGA

3, Diana SANDRU

4 1

Bucharest Academy of Economic Studies, Romania, 2 Tecnoservice Bucuresti SA, Romania,

3 Romsir SRL,

Bals, Romania, 4 Bucharest Academy of Economic Studies, Romania.

101. HOW QUALITY MANAGEMENT SYSTEMS CAN IMPROVE EFFICIENCY, PRODUCTIVITY AND EFFECTIVENESS. A CASE STUDY OF ADVANCED TECHNOLOGY LABORATORIES OF CYPRUS NATIONAL GUARD...................................................................………………….....................................565 Keynote paper, Prof. Dr. Ioannis Angeli, Department of Mechanical Engineering and Materials Science and Engineering, Cyprus University of Technology, Cyprus.

Appendix 1. 7th International Working Conference ’’TOTAL QUALITY MANAGEMENT – ADVANCED AND INTELLIGENT APPROACHES’’ 2011 – First call..................................................................................569

6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT

APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade,

SERBIA.

272

USING A PORTFOLIO OF BUSINESS GAMES IN THE HIGHER

EDUCATION OF INDUSTRIAL AND MECHANICAL ENGINEERS –

THEORETICAL AND PRACTICAL EXPERIENCES GAINED AT THE

VIENNA UNIVERSITY OF TECHNOLOGY UDC: 331.103; 364.2:37; 378.

Introduction paper

A. P. Kuhlang, B. T. Edtmayr, C. H. Meusburger

Vienna University of Technology, Institute of Management Science,

Theresianumgasse 27, 1040, Vienna; peter.kuhlang@tuwien.ac.at.

Paper received: 19.03.2011.; Paper accepted: 28.03.2011.

Abstract: At the Department of Industrial and Systems Engineering at the Vienna University of Technology (VUT) a

very differentiated teaching approach is used in the field of industrial engineering. Selecting the relevant knowledge

domains for industrial engineers on the job in the German-speaking world, a comprehensive profile of requirements

of operational competencies has been identified. Based on that and the state-of-the-art knowledge in the field of

cognitive science, didactic ways and methodologies have been deducted to help the students develop the skills

needed. This paper elaborates especially on activity-based learning in context of business games. The resulting

insights can lead to broad usage of business games in the education of industrial and manufacturing engineers.

Key Words: Industrial Engineering Competencies, Industrial Engineering Education, Business Games.

1. KNOWLEDGE DOMAINS OF FUTURE

INDUSTRIAL ENGINEERS

The increasing complexity in our corporate world

results in a steady demand for employees who are

capable of keeping track of the business unit as a

whole. To achieve this goal, both a diversified

education and the ability to get familiar with complex

subject areas and situations quickly and thoroughly

are essential. To prepare industrial engineering

students for this challenge and make all-rounder out of

them, the two main pillars - industrial economics and

engineering - are combined in an integrative approach,

to give them the ability to independently deal with

diverse tasks, and enable their so called operational

competence [1]. Operational competence is defined as

the interaction of professional, methodical, social [2]

and personal competency [3].

1.1 Social and personal competency

These two levels of competence are sometimes

referred to as soft skills in literature. Social

competency describes different personality traits that

influence the way people interact with one another [4]

whereas personal competency is the ability to assess

situations, to act systematically and to focus on goals.

These competencies have evolved over time through

interactions with the environment and can only be

developed within certain bounds [5]. Because of that,

imparting soft skills, especially in academic education,

is by far more difficult than teaching technical or

professional skills. Therefore, the key for teaching

social and personal competency at university

successfully, lies in the extensive use of team work,

discussions and presentations in the courses.

Table 1 includes a list of skills in the field of social

and personal competency, that are important to future

industrial engineers. The primary source of these skills

is a study, which deals with industrial engineering

education in Germany [1].Therefore, to achieve

environment adequate operational competence for all

alumni, the university has to ensure that all parts of

this model are equally well covered and coordinated

during academic education. Based on the latest

scientific and applied discourse in the German-

speaking world, concrete knowledge domains and

skills of future industrial engineers have been

collected.

Table 1. Soft Skills

soft skills

social competency

capacity for teamwork, ability to cooperate, ability to

manage conflict, communication skill, foreign languages,

rhetorical skills, international/intercultural skills, ability to

motivate others, sense of responsibility, assertiveness,

decisiveness, leadership potential, appropriate behavior

personal competency

autonomy, reflexivity, assertiveness, creativity, ability to

self-motivate, goal-oriented behavior, willingness to perform

/ ability to work under pressure, readiness to make decisions,

flexibility, concentrativeness, willingness to familiarize

oneself with new subject areas, integrity

1.2 Methodical and professional competency

Methodical competency is defined as the ability to

effectively apply methodical procedures of problem-

solving [1], therefore it includes the basic knowledge

of working techniques and procedures. Professional

competency ultimately describes knowledge of the

occupational area itself, or, in other words, expertise

[6].

6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT

APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade,

SERBIA.

273

Table 2 gives an overlook of the expertise and

methodical skills, an industrial engineer in the field of

mechanical engineering should have from a Central

European point of view. The results of an IfaA task

force [7], consisting of members of several large

German industrial enterprises, who discussed the

future requirements of industrial engineers, serves as a

basis for this enumeration. The results of this task

force have been complemented with findings of

Baumgartner et. al.[1], the MTM Basic - IE training

course manual [8] and the IfaA trend indicator [9] as

well as the curricula for industrial engineers in the

field of mechanical engineering at the Universities of

Technology Dortmund and Graz, the RWTH Aachen

and the Karlsruhe Institute of Technology.

These are instructions for authors typesetting for

the International Journal Total Quality Management &

Excellence.

Table 2. Hard skills of future industrial engineers

hard skills – factor personnel

human resources management

capacity / staff planning, employee motivation, requirements

analysis, performance assessment, compensation regulation,

remuneration group definition, work time models / shift

planning, management style, group and team work

Qualification

methodology competency, work instruction, employee

training, information management, staff briefing

ergonomics & safety

motion studies, workplace design, work process planning,

accident prevention / instructions, safety at work, workload

and satisfaction analysis

hard skills – factor material

logistics, material management and internal transport

container management / load carrier, supply chain

management, process organization, material flow

optimization, logistics planning, supplier management,

storage, JIT / JIS, milk runs, variant management, range of

coverage, material requirements planning, bill of material

usage, make-or-buy decision, material stock and material in

circulation

hard skills - factor machinery

operating means planning, manufacturing facility design

and plant layout

functional specifications, machine programming, tool

management, machinery layout planning, jigs and fixtures

design, toolingmachine design, operating means and

installation optimization, equipment planning, procurement

of spare parts and replacements

manufacture technique and planning

optimization of technology and processing operation, cost

accounting technology and processing, selection of

processing steps and sequence, selection of technology /

new technologies

hard skills - factor processes

manufacturing systems

lean production implementation, design for manufacturing

and assembly, CIP (continuous improvement process),

standardized tasks, 5S, value stream analysis and mapping

improvements management

failure and quality measurements (DOE, FMEA, SPC etc.),

design change, employee suggestion program, value

analysis, improvement of methods, product and process

quality improvement and assurance, project management,

risk assessment, six sigma, total quality management

maintenance

TPM (total productive maintenance), maintenance and

service, reliability testing

production planning and control

process organization, process flow optimization, batch

sizing, work process analysis, definition of work operations

and sequences, process inspection, production and schedule

monitoring

work preparation and time management

throughput time measurement and optimization, phasing and

sequencing, process planning, shift and capacity planning,

work plan creation, work evaluation, allowed time

calculation, performance degree evaluation, allowance time

surcharge evaluation, work structurization, time studies, job

description/description of activities, work instruction, work

method standardization, work method analysis and

optimization, automation / mechanization

layout planning

factory planning and design, indoor layout planning

hard skills – superordinate issues

business administration

accounting, calculation of cost, cost accounting, financial

controlling, location decision-making, benchmarks

(national/international), performance measuring / KPI,

performance remuneration design

labor law

company agreements, communication with works council,

occupational health and safety regulations

2. DIDACTIC CONCEPT OF THE

DEPARTMENT OF INDUSTRIAL AND

SYSTEMS

Based on this comprehensive profile of industrial

engineering requirements and state-of-the-art

knowledge in the field of cognitive science, the

Department of Industrial and Systems Engineering at

VUT established didactic and methodological ways to

help the students develop the skills needed. Starting

with traditional attendance courses via different

eLearning approaches to physical business games and

complex computer-based simulations, a great variety

of different methodologies is used. All these

methodologies can be assigned to three different

teaching principles:

Auditory and visual learning – at attendance

courses.

Autonomous learning, self-examination and

repetition – with blended learning courses.

Activity- and problem-based learning – with

business games.

Using these three methods, which meet the needs

of all types of learners, the students get a holistic

understanding of planning, managing, organizing,

improving and simulating business processes. In this

context, holistic understanding includes theoretical

6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT

APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade,

SERBIA.

274

concepts and models as well as practical methods and

their application plus all aspects in between.

2.1 Attendance courses with eLearning

enrichment

All students at the Department of Industrial and

Systems Engineering start their academic career with

basic knowledge courses. Most of these courses are

held as lectures, but also with these traditional lectures

the full potential, which arises from the use of

information technology, is taped out. Therefore in a

strict sense, all courses use some kind of eLearning

approach, for example tables, diagrams, animations or

video sequences are presented in the lectures, as well

as electronic scripts, lecture slides or further

information material, which are made available for

download.

2.2 Blended learning approach

The Internet provides alternative methods of

communication and cooperation as well as new

approaches to independently acquire knowledge in

specified subject areas. Especially the autonomy in the

learning process leads to a higher degree of self-

organization of the students and promotes the

development of media literacy [10].

Blended learning is an integrative approach, which

includes attendance classes as well as autonomous

online learning as equally important components. As

to that, a combination of attendance classes, audio-

visual online presentations, online multiple choice

tests, a bulletin board and hard copy scripts give the

students an understanding of the subject matter in a

smart way. The basic idea behind this activity-based,

hybrid approach is to give the students the opportunity

of flexible and independent learning as well as to

enable and ensure the sustainability of knowledge

acquisition. The great advantage of this approach is

that a by far larger number of students can be reached

a lot more effectively, than without eLearning.

2.3 Activity- and problem-based learning

The main idea of activity-based learning is to let

the students, in the true sense of the word, experience

the so far learned theories, methods and tools. To

accomplish that, acting, by itself, is used as a teaching

method. Mostly through business games the students

are brought into situations, where they have to

participate actively in solving a problem or get a task

done. Therefore the main goal of activity-based

learning is to cultivate operational competence [3].

Another important objective is to generate transferable

knowledge in order to close the gap between

knowledge and action. Graduates often lack the skill

to apply academic knowledge to occupational

problems, in particular to assess, diagnose and manage

authentic labor situations.

Problem-based learning extends this concept by

putting an incompletely formulated problem

description at the beginning of the learning process, so

that the first step for the students in solving such a

problem is to define, analyze and structure it. Hence

these problems are not well-defined, like those being

used to deepen or test the already present knowledge,

but ill-defined. Ill-defined problems deal with realistic

real-world topics, mostly in the form of a case study

that allows different solution processes, and pushes

the students to acquire new knowledge [11]. For this

reason, the problem formulation should be chosen in a

way, where the existing skills of the students are not

sufficient to be able to define a solution, which

motivates them to autonomously acquire the further

knowledge needed. To sum up, problem oriented

education helps the students to develop the power of

judgement, and it trains them using social and

informational resources to find practicable solutions to

complex problems [11].

A big advantage of business games in activity

oriented education is that students get immediate

feedback on the effects of their actions for the sequel

or outcome of the game situation. Thus they can test

different decisions, actions and principles and

therefore verify and consolidate theories they learned

in previous lectures. Especially this practice-oriented,

autonomous use of all their so far at university

adopted knowledge leads to extremely motivated

students [12]. Furthermore business games enable the

students to trial and error on a wide variety of topics

without the fear of any consequences whatsoever. This

process of making mistakes explicitly is a

fundamental part of the learning which helps the

students develop a no blame culture and the need to

sometimes think outside the box [11].

There are three categories of business or

simulation games: those that primarily support tactical

skills like pilot training in flight simulators, those that

help the students create new knowledge and

understanding like business simulations, and finally

those that boost strategic acting [10]. To support

industrial engineer education, the Department of

Industrial and Systems Engineering uses the latter two

categories of business games. As an example, the

emergence of the Bullwhip Effect can be shown to

students really strikingly by simulating a supply chain.

By changing different system parameters, the students

can identify coherences and structures of the simulated

world. They can build up and verify their own

cognitive model of that economic effect [13].

In addition to transfer of methodical and

professional knowledge, or hard skills, business games

are also a perfect match to promote autonomous, goal-

oriented working in interdisciplinary and sometimes

even international teams, which ultimately helps to

develop soft skills. Due to the fact that especially

social and personal competencies are emerging as

major needs for future industrial engineers, the

significant amount of additional time needed to

coordinate the teamwork should be gladly accepted

[2]. Experience has also shown, that all students are

6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT

APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade,

SERBIA.

275

highly motivated when it comes to business games.

This motivation can be explained through a realistic

subject-specific task as well as through the

opportunity to work in teams and make decisions

under time pressure in a close to reality environment.

3. BUSINESS GAMES OFFERED AT THE

DEPARTMENT OF INDUSTRIAL AND

SYSTEMS ENGINEERING

At Vienna University of Technology, the industrial

engineering students can choose from a wide variety

of different business games. All these games have in

common that they are thematically settled in important

operating areas of future industrial engineers.

The innovative concept of business game usage is

based on a holistic view on the value-adding chain.

The key element of all business games is a fictitious

training factory. Inside this factory business games

that, for example, deal with general management,

digital factory planning or assembly optimization are

established. At the edge of the training factory

business games are situated that deal with logistics

topics like supply chain management or milkruns.

This approach helps to give the students an integrated

understanding (theoretical concepts, methods, models)

on planning, design, management, improvement and

simulation of a manufacturing process and a supply

chain as a whole.

The following paragraphs (3.1. – 3.7.) give an

overview of all currently offered business games by

the Institute of Management Sciences (Departement of

Industrial Engineering) at Vienna University of

Technology.

3.1. General Management business game

This computer based competitive business game

simulates an oligopoly of several enterprises in the

same industry. All of these companies are represented

by a decision team of students who try to maximize

their own company‘s profit. The effects of their

management decisions (production planning, logistical

decisions, human resource issues, financial aspects,

risk decisions, etc.) are presented to the students as

figures of the profit and loss statement and the balance

sheet. This business game is designed to teach the

students entrepreneurial and holistic thinking.

3.2. Supply Chain business game

Basically, this business game is an internet-based

adaption of the 1960 at the Massachusetts Institute of

Technology developed ‗MIT Beer Distribution

Game‘. It‘s a simulation of a four-stage supply chain

that illustrates the Bullwhip Effect by game theory.

The students learn to know, in an impressive manner,

the importance of an integrated information exchange

along the supply chain.

3.3. Milkrun business game

Based on a variety of information the students

have to develop optimized transport concepts for an

entire supply chain. They have to define transport

routes, include suppliers into these routes and

ascertain delivery frequencies. With the help of this

business game, students realize the potential of

milkruns in supply logistics by an autonomously

performed case study.

3.4. Production Planning business game

Production planning and control is the basis of

every manufacturing company and should therefore be

adequately trained by industrial engineering students.

This business game simulates a manufacturing process

with five different working stations (planning,

picking/warehouse, preliminary assembly, final

assembly, quality assurance, outbound logistics) and a

customer. The students have to assembly different

basic shapes out of magnetic rods and metal balls. At

a later stage they have to put together these basic

shapes to build a range of products that the customer

can order. By using different production planning and

control methods throughout the game, the students

understand the benefits as well as the problems of the

different approaches.

3.5. Lean-Assembly business game

In this business game the students learn, with the

aid of Lego Technic wheel loaders, to implement and

optimize a flow manufacturing approach step by step.

They have to plan and realize the whole

manufacturing process. While assembling the wheel

loaders they have to measure the throughput of their

assembly line.

With this business game, the students practice

value stream mapping, time management methods,

ergonomic workstation design, manufacturing control

and logistical issues resulting in sustainable

knowledge of these topics.

3.6. Lean Office business game

The participants of the Lean Office business game

learn in teamwork to systematically identify

weaknesses in administrative processes and take

remedial action to optimize these processes. At the

beginning of this case study is a company that faces a

capacity bottleneck at the ordering process that leads

to dissatisfied customers. Throughout a series of

game-rounds, the students have to continuously

analyze and optimize the ordering process.

3.7. Digital Factory Planning business game

Due to its intense nature, this business game is, in

addition to the General Management business game,

the top-of-the-range offer for the students. It covers all

aspects of material flow planning, indoor layout

design and (digital) factory planning. The game is

characterized through very frequent use of IT

technologies in the form of factory planning tools as

6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT

APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade,

SERBIA.

276

well as web-based communication systems. Because

this business game is played in cooperation with

partner universities in Europe and the US, the students

have to interact with their fellow team members over

electronic communication channels, to work on the

planning project.

4. BUSINESS GAMES EMBEDDED IN

THE CURRICULUM

Table 3 establishes the connection between the

business games and all for this paper relevant courses

in the industrial engineering curriculum of Vienna

University of Technology in its relevant version of

October 2009. The table illustrates the coverage of all

in the first part of this paper identified competency

areas by the presented business games. It is completed

by all those courses of the curriculum that try to

establish the same skills in a traditional manner.

The relevance of business games in higher

education of industrial engineers at Vienna University

of Technology can be shown through interpretation of

Table 3 on the basis of the European Credit Transfer

and Accumulation System (ECTS). Bachelor students

have the possibility to additionally enhance issue-

areas of courses worth up to 64 credits (out of 180

credits required for a bachelor degree) through

business games. The topics of master courses worth

up to 76.5 ECTS (out of 120 ECTS required) are

supported by business games meaning that,

theoretically, industrial engineering students at TU

Vienna can cover and deepen the topics of about 36%

of bachelor-courses and up to 64% of master-courses

by business games. This noticeable increase is

explained by the fact that most of the business games

are addressed by students in higher semesters already

have gathered knowledge of the topics through classic

courses and lectures.

Furthermore, the business games of the

Department of Industrial and Systems Engineering

5. CONCLUSION

The offered business games support an optimal

combination of methodical and professional

competency as well as social and personal competency

in higher education at Vienna University of

Technology. As mentioned at the beginning, this

ultimately leads to empowerment and operational

competence of the alumni. By operating the business

games, the future industrial and manufacturing

engineers have the possibility to interdisciplinarily

interconnect and consolidate with all of at the

university adopted knowledge. This is especially

important for employees in management positions, as

many engineers will become sooner or later. They

have to be capable of making decisions on the basis of

comprehensive company information from different

subject areas and implement them with determination.

Due to the fact that most of the business games are

pretty new, there is as yet only qualitative feedback

from the students themselves that unanimously

confirms the benefits of the use of business games.

Further qualitative research on the impacts of business

games on higher education of industrial engineers is

planned as soon as there is sufficient data available.

REFERENCES

[1] Baumgarten, H., Schmager, B., Industrial Engineering in

Education and Praxis (Wirtschafts-ingenieurwesen in

Ausbildung und Praxis), p.77-78, 2007.

[2] Bremer, C., Researching and Acting in the Net:

Instruments for active, cooperative learning in an virtual

learning environment, (Forschend und handelnd im Netz:

Instrumente für aktives, kooperatives Lernen in virtuellen

Lernumgebungen), p.5-9, 2000.

[3] Ballin, D., Brater, M., Activity –oriented Learning with

Multimedia, (Handlungsorientiert lernen mit Multimedia),

p.33-38, 1996.

[4] Verband Deutscher Wirtschaftsingenieure e.V., Criteria

of Success in Industrial Engineering, (Erfolgskriterien im

Wirtschaftsingenieurwesen), 2010.

[5] Wellhöfer, P., Key Qualification Social Competence,

(Schlüsselqualifikation Sozialkompetenz), p.17, 2004.

[6] vom Brocke, J., Buddendick, C., Schneider, D., Action

Competence at E-Learning: A Theoretical Reference

Framework to Foster Competence of Teachers at

Universities, (Handlungskompetenz im E-Learning: Ein

theoretischer Bezugsrahmen zur Kompetenzentwicklung von

Lehrenden an Hochschulen), p.420, 2007.

[7] Brombach, J., Industrial Engineering as a Chance for

Future, (Industrial Engineering als Chance für die Zukunft),

p.26-28, 2010.

[8] Deutsche MTM-Vereinigung e.V., Basic – IE course

document, (Basic - IE Lehrgangsunterlage), 2010.

[9] Institut für angewandte Arbeitswissenschaft e.V., IfaA

Trend Barometer Evaluation August 2010, (IfaA

Trendbarometer - Auswertung August 2010), 2010.

[10] Schüssler, I., Opportunities of Online Learning – three

examples from educational praxis, (Möglichkeiten des

Online-Lernens - drei Beispiele aus der pädagogischen

Praxis), p.2-5, 2003.

[11] Reusser, K., Problem Oriented Learning – deep

structure, configurations, effects, (Problemorientiertes

Lernen - Tiefenstruktur, Gestaltungsformen, Wirkung),

p.159-166, 2005.

[12] Fürstenau, B., Encouragement of Problem- solving

Skills at Lessons Based on Business Games, (Förderung von

Problemlösefähigkeit im planspielgestützten Unterricht),

p.13, 1999.

[13] Schwendenwein, W., Theorie of Teaching and

Examinating, (Theorie des Unterrichtens und

Prüfens), p.92-94, 2000.

6th International Working Conference ’’TOTAL QUALITY MANAGEMENT - ADVANCED AND INTELLIGENT

APPROACHES’’, With Second Special Conference ’’Manufuture in Serbia 2011‟‟, 7th – 11th June, 2011, Belgrade,

SERBIA.

277

Table 3. Overview of competency areas covered by business games and traditional courses

Soft

Skills Hard Skills

soci

al c

om

pet

ency

per

sonal

co

mp

eten

cy

hu

man

res

ou

rces

qual

ific

atio

n

erg

on

om

ics

and

saf

ety

logis

tics

, …

oper

atin

g m

eans

pla

nn

ing

, …

man

ufa

ctu

re t

echn

ique,

...

man

ufa

ctu

ring

syst

ems

imp

rovem

ents

man

agem

ent

mai

nte

nan

ce

pro

du

ctio

n p

lann

ing,

…

wo

rk p

rep

arat

ion

, …

layou

t p

lann

ing

busi

nes

s ad

min

istr

atio

n

labo

r la

w

busi

nes

s g

ames

General Management 1 1 1 1 1 1 1 1

Supply Chain Management 1 1 1 1

Milk-Run 1 1 1 1 1 1 1 1 1

Production Planning and Control 1 1 1 1 1 1 1 1

Lean-Assembly / Training Factory 1 1 1 1 1 1 1 1 1 1 1

Lean-Office 1 1 1 1 1 1 1 1

Digital Factory Planning and Design 1 1 1 1 1 1 1 1

indu

stri

al e

ngin

eeri

ng c

ours

es a

t T

U V

ienna

incl

ud

ing E

CT

S (

abri

dged

ver

sio

n o

f th

e cu

rric

ulu

m)

bac

hel

or

Accounting 6 1

Basics of Cost Accounting 3 1

Basics of Finance 4 1

Corporate Planning and Control 3 1

Fundamentals about Engineering Design 3 1

Fundamentals about Transportation Systems 3 1

Fundamentals of Manufacturing Engineering 5 1

Industrial Law and Social Legislation 3 1

Industrial Manufacturing Systems 4 1

Labor Science 4 1

Logistics 4 1 1

Machine Elements Design Practical 7 1

Machining and Forming 3 1

Methods in Product Development 4 1

Human Resource Management 4 1 1 1

Product Management 3 1

Production Management 4 1 1 1 1 1

Soft Skill Lectures 9 1 1

Stochastic 3 1

Systems Design and Project Management 3 1

mas

ter

Business Evaluation 5 1

Corporate Strategic Planning Simulation 3 1

Digital Factory Planning 2 1

Ergonomic Design and Occupational Safety 3 1 1

Factory Planning 5 1

Human Personnel Management 3 1 1

Industrial Psychology 3 1 1

Logistics in Automotive Industry 3 1 1

Maintenance and Reliability 3 1

Modern Methods in Production Management 3 1

NC Machine Tools 3 1

Occupational Health and Safety Act in Practice 3 1

Process Management 6 1 1

Production Control (PROST) 3 1

Production Logistics 3 1 1

Production Planning and Control Systems 3 1

Project Management 4 1

Quality Management 3 1 1

Quality Management Tools 3 1

Selforganizing Production Systems 3 1

Soft Skill Lectures 4,5 1 1

Strategic Management 3 1

Supply Chain Management and Procurement 3 1

Work Planning and Control 5 1 1