Total Quality Management

Presented by :

Chiew Kai Heng Lawrence Julisyazwani Ng Wei Yee Chandran

Explain the role of ISO standards in any organizations development. Its advantage and disadvantages and applications in industry.

What is ISO ?- ISO means International Standard Organisation- Began in 1946 when delegates from 25 countries met at the Institute of Civil Engineering in London.- Its central secretariat is in Geneva,Switzerland and it has the authority to issue certificate of quality management and quality environment.- ISO has published more than 19,500 international standards covering almost all industry.- Today,ISO made up of 163 member countries around the world. And became the world largest developer and publisher of International Standard.

- It is NGO(Non Government Organization) which helps to promote the business by providing them the solution of quality problems.- ISO do not decide when to develop a new standard, but responds to a request from industry or other stakeholders such as consumer groups. Typically, an industry sector or group communicates the need for a standard to its national member who then contacts ISO.- ISO standards are based on global expert opinion,the standards and developed by groups of experts and technical committees from all over the world.These experts negotiate all aspects of the standard, including its scope, key definitions and content.

- ISO standards are developed through a multi-stakeholder process,the technical committees are made up of experts from the relevant industry, but also from consumer associations, academia, NGOs and government.

- ISO standards are based on a consensus which based approach and comments from all stakeholders are taken into account.

Meaning of ISO 9000 :-ISO 9000 is the latest version of the organisation which give those who satisfy the following conditions:-

- Fulfills the quality requirements of customers.- Customers satisfaction.- Continue improvement in quality management.- Proven records on how and where raw materials were kept and products were processed.

ISO 9000 is more powerful too to get confidence in the market,the company can invite customers to check the quality before purchasing the products where customers can understand its value.

Meaning of ISO 14000

ISO 14000 is the standard certificate which gives the business organisation who fulfill the condition relating to the quality environment.Means all measure related to the protection of the environment.

In summary,ISO 9000 control product's quality while ISO 14000 controls environment quality.

After getting the ISO standards,the company will have to maintain and control its quality where it is the objective of the ISO standards.

Improve Employee MotivationAnd MoraleEmployee morale effects organizational productivity.

Enhanced Company ReputationHelp to improve the image of the organizations.

ADVANTAGES

Create A More Efficient, Effective OperationProvides guidelines for establishing the system and making it effective.

Enhanced Customer SatisfactionImprove quality, customer satisfaction, sales customer retention.

Reduce Waste And Increase ProductivityThe workers can do their jobs right at the first time. Saving costs and operations time.

.

DISADVANTAGESHeavy Emphasis on DocumentRequirements gobble up time

Length of The Certification Process18 to 20 months or even longer

DISADVANTAGESFocus on Certification OnlyISO become an end pointFocus on next audit

Force People to Change Method

TheISO 9000- Quality management system

ISO 9000 standards are produced by an international consensus of countries with the aim of creating global standard of product & service quality.

The standard form a quality management system & applicable to any organization.

ISO 9000 provides a framework and systematic approach to managing business processes to produce/service base on customer expectations.

TheISO 9000- Quality management system To improve business processes & save money

To increase in business process efficiencies, reduction in waste and improved product quality.

To qualify new customers and become essential requirement.

To enter global markets (Many countries are required ISO standards)

ISO 14000 Environmental Management

The ISO 14000 family addresses various aspects of environmental management.

The very standards , ISO 14001(environmental management system)

The ISO 14004(General EMS guidelines labeling, performance evaluation, life cycle analysis, communicating and auditing.

*Identify & control the impact , products *Improve environment performance *Implement system approach- objectives, targets and demonstrating achievement

ISO 14000 Environmental Management

ISO 14001 is tool that can be used to meet objectives:

InternalProvide assurance to management the control Assure employee working for an environmental responsible

ExternalProvide assurance on environmental issues to stakeholders(community, regulatory agencies and customer)Support the organizations claims on the own environmental policies,Plans and actions

******