The Dynamic Role of IT – AITP CIO Panel, April 2016 Partner with business units and

stakeholders, innovate with a business driven perspective

Anticipate business needs / direction and build solutions to allow the business to move quickly and nimbly, i.e., cloud roapmap

Applying sound principles to technology approach and acquisition -- standardize, templatize, simplify

Requires more time spent training & learning, developing new skills, reworking the IT model

Where IT spends its time - AITP CIO Panel, April 2016

Acquiring and deploying hardware-based solutions

Reviewing vendor & carrier services invoices, chasing bill credits

Managing installations, outages, and upgrades

Dealing with licensing and maintenance costs & renewals

BLOCKING AND TACKLING

How do you Navigate an Unmanageable Number of Choices?

Core Competencies

Global Network Sourcing

Mobility

Broadband Cable &

DSL

Data CenterConnectivity

Conferencing &

Collaboration

Cloud Connectivity

MPLS/DIA

Global Sourcing

Cloud/Managed “As a Service” Solutions

Mobility(MaaS)

Unified Communications

(UCaaS)Network

(NaaS)Contract

(CaaS)

“As a Service” Technology ExpertOur Value-Added Role

The Heart of “As a Service”

“As a Service” Model

Blocking &

Tackling

Focus

Better, Faster,

Cheaper

Important but

Tactical

Expertise Sourcing

“As a Service” Examples

Mobility As a Service

Unified Communications As a Service

Network As a Service (Managed SD WAN)

Contract As a Service

MaaS

UCaaS

CaaS

NaaS

1st Generation• Mobility Phones• Carrier Contracts• Internal procurement,

config. & deployment

2nd Generation• MDM for security• Handle all config.• Different group than

group handling Mobile Carrier interaction

3rd Generation • Mobile TEM for Cost

Management• 3rd vendor to manage• May fall under a 3rd dept.

internally

Next Generation• Fully Managed-all

aspects• Outsource: Helpdesk,

procurement, MDM,TEM, deployment, config.

• Predictable Cost Model

Mobility As a Service (MaaS)

1st Generation• Traditional PBX- licensing

& upgrades• Internal Expertise-

Program• Costs- Maintain &

upgrade

2nd Generation• Server based PBX• Procure Audio Conf.

service & Web Conf. service

• Often 3 different providers

3rd Generation • Addition of Video Conf. • Unification of Audio &

Web Acceleration

Next Generation• True Unified

Communications - IM, Presence, Conf. & Collaboration, Faxing, Voice Messaging, Video

Unified Communications As a Service (UCaaS)

1st Generation• WAN• MPLS as Primary

2nd Generation• Redundancy• MPLS or DIA as

secondary

3rd Generation • Acceleration• Application Prioritization

Next Generation• Fully Managed Outsource• SD WAN• Dual Connections• Optimized & Managed

Network As a Service (NaaS)

1st Generation• End of Contract:

Customer negotiates with carrier

2nd Generation• End of Contract:

Customer pursues competitive quotes directly

• Test the market

3rd Generation • End of Contract:

Customer has Communications Broker provide quotes & migration services

Next Generation• Renegotiation during

contract term• Full service audit &

Benchmark• No need to switch

carriers

Contract Negotiation As a Service (CaaS)

Inc. 5000 Fastest Growing Companies 3 Consecutive Years

In business for over 12 years.

Manage over $60 million in combined annual billing for voice, data, mobility, and cloud services.

Long term partnerships with carriers and vendors, and customers

Average tenure of employee is 8 years.

Our Value in the Pre-Sales Process.

Consult with client regarding your objectives for change or growth.

Present options to change the model and discuss the advantages of a new architecture (Converged, SIP, Cloud)

Engage the solution vendors on your behalf to acquire competitive pricing for comparative

Facilitate contract negotiations, coordinate services orders and professionally project manage the implementation process

Simplify a complex and frustrating process.

Our Value in the Implementation Process

We own the solution implementation process.

A TeleProviders Operations Manager will serve as your Project Manager to oversee the entire implementation.

We remain an engaged resource for lifecycle management throughout the relationship.

TeleProviders is trained and supported as part of the vendors team.

Our Value in the Post Sales Process

Provide a complete inventory of services upon project completion and sign-off

Review your first carrier services invoice to ensure all services are properly billed.

Quarterly account review of all services managed by TeleProviders including Project Status, Contract Status, Trouble Ticket History, and Invoice review.

Escalation of open trouble tickets with carrier

Point of consistency regardless of carrier reorganization and account ‘shuffle’.

We love to make our Clients look like…