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Tour Operation & System Development
(BKKSJ)
Workshop
Tour Operation & SystemDevelopment Department
SJ Mrs. Alisara Kidmai
Inbound Tour Service Division
Tour Systems Development & Service Division
Mrs. Vorajit VingpravatMrs. Soontharee Kattiyakulvanich
SJ-ISJ-D
TOUR & Hotel Inbound Co-
ordinators
for both FIT and GIT Supervise, control and coordinate
for irregularity cases Coordinate with accounting for
both TG and Hotels / Agent Help desk (in term of operation) Refund
TOURS System Development TOURS System Training Users Manual Preparation System Development of application
under SP System & Equipment Expansion
Plan Help Desk (in term of System) Prepare Pricelist
D/B Admin
Contents
ROH Open Sales with Non-TG Flight1
ROH Distribution Through Internet2
Website Integration3
ROH on Web4
ROH Open Sales with non TG flight
ROH Open Sales with Non-TG Flight
1
1. For PNR having at least one TG intercontinental or regional flight, normal agent commission rate will be applied. For e.g.
Normal Comm. = 20%
Fly with TG
Actual Comm. Received
ROH Open Sales with Non-TG Flight
20%
2. For PNR having “Star Alliance carriers flight” (without TG ) , 5% less of normal commission rate will be offered. For e.g..
Normal Comm. = 20%
Fly with Star Alliance
Actual Comm. Receive = 20-5
ROH Open Sales with Non-TG Flight
15%
3. For PNR having “any other carriers flight ” (without TG or Star alliance), 10% less of normal commission rate will be offered. For e.g.
Normal Comm. = 20%
Fly with other carriers
Actual Comm. Receive = 20-10
ROH Open Sales with Non-TG Flight
10%
ROH Distribution Through Internet
http://roh.thaiairways.com/
2
ROH DTI
Tool to distribute ROH product
to Retailers and Sub-agents
Problems mostly occurred :
Password Lock
Not receiving new password
ROH DTI
ROH DTI
Password Lock
ROH DTI
Not Receiving New Password
Application Form for
Retailer & Sub-agent
Website Integration3
System integration between ROH System and Wholesalers’ Websites
Website Integration
To provide accurate and dynamic information
To reduce work load
Website Integration
Electronic file is available
Need some development from your IT team
Website Integration
ROH on Web
www.thaiairways.com
4
Demonstration
