Total ‘Student Experience’ Benchmarking: Total ‘Student Experience’ Benchmarking:

Benchmarking © Tribal Education Limited 2005

What is it?

Tool to deliver; Internal & External Benchmarking of “Student Experience”

from module to whole instituition, alumni and employment status

Compare data across institutions Year on year trends Driver for quality improvements Marketing collateral for courses / institutions Greater insight than National Survey

Benchmarking © Tribal Education Limited 2005

Why do we need it?

Institution Benefits

Student Benefits

Staff Benefits

Benchmarking © Tribal Education Limited 2005

Benefits to the Institution

Use information to develop Key Performance Indicators to improve the service to their customers and measure the distance travelled over a time period.

The analysis is robust and reliable as only similar institutions are being used as comparators.

Identify areas of concern in detail

Use to maximise resources through an understanding of where they need to invest.

With an effective continual improvement strategy, the quality of service offered to their customers should be improved.

Effective Marketing Data can be produced as the analysis will show where the Institution differentiates itself from its competitors.

Improved performance within the National Student Survey League Table

Cost-effective approach to large scale questionnaire administration

Benchmarking © Tribal Education Limited 2005

Benefits to the Students

Simple method of completing the Module Evaluation Feedback forms via web

A platform for students to inform the institution where investment is required.

A confidential system for students to use to voice their opinions and without concern.

Receive improvement services due to the institutions continual improvement programme.

Institution can act on findings to ensure that students expectations are being met.

Benchmarking © Tribal Education Limited 2005

Benefits to the Staff

Method of understanding which elements of teaching they are doing well and also where they need to improve.

The elimination of paper-based methods and their associated work-loads.

Reduced inputting errors offering more reliable data.

It will inform staff what elements of their teaching influences the performance of students.

Staff can ask “bespoke” questions unique to their course

A reduced requirement of additional surveys due to comprehensive level of analysis.

Benchmarking © Tribal Education Limited 2005

How will it work?

To Benchmark Internally and Externally where Learners are realising an enhanced Student Experience. Accounting for Student Background Comparing certain ‘Profiles of Institutions’

To identify what influences Learner Perceptions prior to the National Student Survey in their Final Year.

To enhance the experience of existing and future students through identification of ‘areas of concern’.

To provide strategic information to Institutions into understanding where they are different.

Identify any significant correlation between elements of Student Experience and Performance at varying levels of the process.

Benchmarking © Tribal Education Limited 2005

The Integrated Approach

STUDENTEXPERIENCE

Data Source: StudentFeedback / Evaluation via

SITS E-Vision

ADMISSIONSDATA

Data Source: HESA Record

DESTINATION /EMPLOYMENT

Data Source: IncentiveDriven Employment Survey

QUALIFICATIONACHIEVED

Data Source: HESA Record

Phase One ‘Value Added’ Analysis

Phase Two ‘Value Added’ Analysis

What elements of the Student Experience are influencing theStudent Performance and their Employment role after completing education?**

**(based on comparable students)

Benchmarking © Tribal Education Limited 2005

Easy to use Web based graphical interface

Clear results presentation

Simple menu driven navigation

Flexible results filtering and refinement

How is the Data Presented?

Benchmarking © Tribal Education Limited 2005

Simple menu driven navigation of result areasInstitution to module level

Internal or external benchmark comparison

Student experience factors

Benchmarking © Tribal Education Limited 2005

Flexible result filtering and refinementStudent types – e.g. full/part time, gender, nationality

Entry status – e.g. entry qualifications, previous institution

Benchmarking © Tribal Education Limited 2005

A Continual Improvement Programme

CourseStart

Year 1 Year 2

Placement?

Year 3

CourseEnd

Year 4

PROGRESSION

HolisticStudent Year 0Questionnaire

HolisticStudent Year 1Questionnaire

HolisticStudent Year 2Questionnaire

HolisticStudent Year 4Questionnaire

HolisticStudent Year 3Questionnaire

Employ 1 Employ 2

Module Evaluations / Course Questionnaires Graduate Questionnaires

(Phase Two)

Plan

Do

Check

Act

Benchmarking © Tribal Education Limited 2005

Enables HEIs to benchmark their Student Expectations

Drives Key Performance Indicators

Tangible Benefits to All Stakeholders

Continual Improvement Programme

Improved Performance in the National Student Survey Table

More Robust Reporting

Project Summary