Total PARCO Newsletter 2019 Apna Hai Total Edition 4 · TPPL’s Technical Services Team (a part of Lubricant’s Sales Support Services department) has been engaged in providing

INTRODUCING OUR CUSTOMER HELPLINE

APNA HAI TOTAL Fourth Edition2019

INTRODUCING MUAWIN,AT YOUR SERVICE 24/7

CEO’S MESSAGE | APNA HAI TOTAL

02 | FOURTH EDITION - 2019

Hello Dear Readers!

Welcome to another edition of our 2019 Newsletter.

To work towards our vision of being the most preferred energy company in Pakistan, we constantly strive to introduce sustainable business operations and innovative products and services. Moreover, we plan to achieve all these objectives whilst keeping abreast of the latest technologies and modern solutions to capitalize on as we steer further into the digital age.

Our continued commitment in partnering with the most prominent organizations from a wide array of industries further reflects the efforts that go into finding solutions for our customers along every step of the way. You will come across highlights within this edition that mirror this stance and portray the effectiveness of our organization in embracing the role of being a leading oil and gas marketing company within the nation. In doing so, we are proud to state that not only is Total PARCO a brand of choice for customers, but also for prominent business entities as well.

As we also want to be a champion in customer proximity, listening to our customers’ voices and understanding their needs is pivotal to us. The developments at our outlets, terminals and Bonjour Shops that you will read about in this edition will reaffirm this. This is also why we’ve worked towards providing an additional solution in the form of our Muawin Customer Helpline to encourage consumers to connect with us more. Finally, I see first-hand the passion and heart that goes into this organization in delivering quality solutions for our customers and stakeholders. I also see the glue that strengthens us all together, the catalyst that spurs our resolve and teamwork – it is the commitment and pride in belonging to the Total PARCO brand. I sincerely hope that you enjoy going over all the happenings in the world of Total PARCO in this edition. As always, we would love to hear feedback from you as well. Happy Reading!

HIGHLIGHTSTHE SUMMER OF SIGNINGS

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08TEXTILE SPECIALTY PRODUCT MISSION

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05KEAMARI TERMINAL(KT)

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10TOTAL PARCO’S ASSOCIATION WITH FRANCE

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Olivier SabriéCEO - TOTAL PARCO PAKISTAN LIMITED

Olivier’sCorner

Our continued commitment in partnering with the most prominent organizations from a wide array of industries further reflects the efforts that go into finding solutions for our customers along every step of the way.

TOTAL PARCO QUALITY CAMPAIGN | APNA HAI TOTAL

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Delivering solutionsthrough the TOTAL PARCOQuality Campaign TOTAL PARCO’s Health, Safety, Environment & Quality (HSEQ) department - in coordination with the Consumer Sales Department (CSD) - launched a “Quality Campaign” earlier this year for both existing and potential key customers. The initiative involves a multi-facet approach including – but not limited to - sample drawing procedures, on-site fuel testing and safe decantation procedures training at customers’ premises. The campaign also consists of a surprise visit for quality checks of tank lorries by the Quality Control van, quality testing of product, product knowledge and sampling training of the staff involved, and attaining feedback of customers on mobile video/feedback form. The idea behind the campaign was to utilize TPPL’s quality tools/equipment and HSE expertise as a distinct marketing advantage as well.

The activity itself certainly has a major value addition impact to TPPL’s products & services, alongside being highly appreciated by customers, who have acknowledged the Quality Van as being an excellent and efficient service to resolve any customer quality issue in the shortest time possible.

During the first phase, key TPPL customers were engaged, while potential customers are planned to be targeted in subsequent phases, with a list of key customers having been identified in each region for engagement. Out of a total of 20 engagement sessions planned for existing customers in 2019, the diligence of both the HSEQ and CSD teams has resulted in the successful conduction of 15 engagement sessions already.

SAFE-TO-LOAD (STL) DIGITALIZATION | APNA HAI TOTAL

In accordance with TPPL’s growing focus on embracing digitalization - coupled with the company’s firm commitment towards safe transport mechanisms - the STL digital platform was introduced to not only cater to increased productivity, but also to take another huge step in leading the industry from the front when it comes to digitalization of processes and operations.

The platform – in the form of a Digital App – allows for close contact and monitoring with Carriage Contractors, to eradicate inefficiencies by opening up channels of smooth coordination in terms of safety, thereby also advocating the implementation of TPPL’s safety standards. This is achieved by utilizing digital transformation to report and communicate any anomalies pertaining to safe working methods, with the transport team actively present in the loop to oversee and act wherever deemed appropriate.

This initiative not only makes the entire fleet data available with the click of a button - thereby improving productivity - but also supports better decision making. Moreover, the added bonus of utilizing an efficient, paper free environment is also a step towards a more modern and sustainable method of operating.


SAFE-TO-LOAD (STL)DIGITALIZATION

TEXTILE SPECIALTY PRODUCT MISSION | APNA HAI TOTAL

With the challenges that have sprung forth in the textile sector in terms of productivity, supply chain and maximizing value-addition, the need of the hour called for innovation in this field, especially considering textiles is a major contributor of Pakistan’s exports. In keeping with the company’s value of Pioneer Spirit, TPPL took the initiative by the reigns, resulting in a textile specialty product mission being arranged in Pakistan. This involved a visit of the Segment Manager and Technical Staff from TOTAL HQ to support TPPL in the field of textile specialty fluids and greases. One of the product ranges in our offering is that of Coning Oil, which is used during the manufacturing of fine count multifilament yarn on high speed winding processes. Pakistan has three major yarn producers that import Coning Oil from various sources. The biggest prospect for this product was a large scale industry based in Karachi with significant annual consumption. Previously, Coning Oils manufactured by China were being employed for use; however after successful presentation and negotiation a product trial was agreed upon.

The trial was initiated on 3 machines, for which an initial order was placed, following the success of which additional quantities were ordered. With the completion of these trials, TPPL can be a local market leader for the sector in question. Further plans to initiate local production of this range are already in the pipeline as well. This project has also supported towards developing additional avenues, as based on this lead, work was also commenced in the Hydraulic Sector, which possesses the second highest volume (after lubricants) in this particular industry.

Along with Coning Oils, an additional opportunity came in the face of Knitting Oils, which TPPL capitalized on by meeting representatives of a large scale Knitting company in Faisalabad. Based on the satisfactory results of the meeting, TPPL successfully obtained approval to go for trial of knitting oil as well, further portraying the determination and performance-minded attribute of the company to maximize on value addition wherever possible.


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Textile SpecialtyProduct Mission

LUBRICANT TECHNICAL CAPACITY BUILDING | APNA HAI TOTAL

While talking about sales and services, Technical Knowledge remains the key in dealing with competition. Trainings for front line staff have always been an essential part for the success of any business. In order to enhance the technical competency and understanding of internal and external stakeholders with respect to Lubrication, TPPL’s Technical Services Team (a part of Lubricant’s Sales Support Services department) has been engaged in providing technical trainings to the sales teams, customers and business partners affiliated with the lubricant business in Pakistan.

These technical trainings are aimed at capacity building in lubrication and affiliated topics, with the sessions being segregated into interactive modules to inculcate gradual learning in the participants. The main modules of the TPPL technical training include - but are not limited to - Fundamentals of Lubrication, Understanding Raw Material components, Engine Lubrication and Best Lubrication practices. Upon completion of each module / sub module, a training participation certificate is awarded to trainees.

At the start of 2019, TPPL technical team ventured forth to conduct training for all retail sales staff as well as


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Lubricant TechnicalCapacity Buildingat TOTAL PARCO

Distributor Sales Force (DSF) on lubricants’ basics and the merits of Total’s Lubricant product range. These trainings were designed to be techno-commercial in nature, with a distinct focus on handling of techno-commercial queries. The internal trainings were concluded in May, whereby more than 200 participants were trained on basics of lubrication and the commercial sales aspect of Total’s Blockbuster Lubricant range. Also in 2019, the technical services team opted to undertake the training of a range of customers, which included distributors, cement plants, textile mills etc., to share the latest lubrication concepts, innovations and information related to lubrication of industrial equipment. Some notable customer trainings undertaken in 2019 include Bestway Cement, Pioneer Cement, Kohat Cement, Millat Equipment, MTU & RA Engineering, SM Jaffer, Huthinson Ports (Kict), SOS Technical Training Institute and Novatex. Going forward, the technical team has plans to keep this momentum moving with a host of trainings planned for Industrial Oils team, TPPL non-sales staff, Automotive Oils DSF refresher training, and additional trainings to be provided for external customers as well.

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Keeping in view the skill enhancement objective of the retail team and to provide them with relevant exposure of the practices and standards outlined by the Total Group, a 5 day specialized training was organized by TPPL in Collaboration with TOTAL CAMPUS, which is a learning initiative specializing in designed customized trainings using experienced resources within the Total Group.

The Retail team was divided into two groups, with the sessions being conducted simultaneously. The trainings were designed and delivered by three seasoned retail professionals of the Total Group, namely Mr. Abdool-Mehsaar TAKUN, Training Project Manager International (France), Mr. Mohammed Jalal ANIK, International Projects Manager Commercial (France) and Mr. Felipe DEL-ROSARIO, Regional Manager Commercial Training (Singapore). These trainers took the team on an engrossing journey of immense learning, stemming from a wide collective pool of experience.

This program not only facilitated the team in understanding how to manage their portfolios efficiently, but also provided the opportunity to learn from the best in the business. Moreover, this was a great platform for the team to acquire insights into how the Total Group manages its retail network, the salient teachings from which could be applied at a local level as well.

RETAIL TERRITORY MANAGERS TRAINING | APNA HAI TOTAL


STICK TO BASICS:RETAIL TERRITORYMANAGERS TRAININGWITH TOTAL CAMPUS

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THE SUMMER OF SIGNINGS | APNA HAI TOTAL

08 | FOURTH EDITION - 2019 09 | FOURTH EDITION - 2019

On 14th June, 2019, TOTAL PARCO Pakistan Limited (TPPL) ventured forth into a strategic agreement with the prominent multinational food manufacturing organization, The Kellogg Company, that houses multiple well-known brands amidst its portfolio. The recent partnership will ensure a strong presence of Kellogg’s items – ranging from Pringles to Kellogg’s cereals and nutritional products – across TPPL’s Bonjour Shops in Pakistan (through Kellogg’s distribution partner, United Brands Limited).

This initiative, and the relentless efforts from the team that went behind making this possible, marks another successful step for TPPL in steadfastly aligning itself with the company’s value of always maintaining a Performance Minded attitude. Moreover, the increase in the product

offering at Bonjour Shops now will provide a wide array of selection options provided by the Kellogg Company for our valued customers to choose from upon visiting TPPL retail stations.

The signing ceremony was held in TPPL’s Head Office in Lahore where CEO TPPL, Mr. Olivier Sabrie, was present, with senior management from both TPPL and the Kellogg Company attending the event as well. On the occasion, Mr. Olivier Sabrie stated that TPPL stands as one of the leading oil marketing companies of Pakistan when it comes to business development in the Shop, Food & Services (SFS) category. He further went on to state that with TPPL’s current network of more than 240 shops further growing, the company’s convenience stores chain offers customers a variety of categories for their daily and “on the go” needs. On the agreement, he added that TPPL promises quality products to its customers, with the strategic alliance with Kellogg being an endorsement of the value that TPPL associates with the offerings at retail outlets and associated services.

THE SUMMER OF SIGNINGSTHE SUMMER OF SIGNINGSTHE COMPANY

TOTAL PARCOenters strategic partnership with

On 2nd July, 2019, TPPL entered into a strategic business partnership with Idemitsu Lube Pakistan (Pvt.) Limited, a prominent Japanese lubricant manufacturing company that has started operations in Pakistan in 2019. TPPL has been

previously engaged with the company for the past 10 years as it operated from Dubai under Idemitsu Lube Middle East & Africa. Displaying the company’s value of Pioneer Spirit, TPPL capitalized upon Idemitsu’s official entrance to the Pakistani market with this agreement, thereby ensuring that not only more business is captured, but the already steadfast relationship between the organizations works towards flourishing even more. As TPPL also already possesses a strong foundation with the businesses of 3 prominent Japanese automotive companies – namely, Suzuki, Honda Cars & Yamaha – this strategic agreement would further enhance ties and work towards growing sales and profitability for all entities involved. This initiative further embeds TPPL’s place as a company that is always encompassed by a Performance-Minded attitude – a fact which is a reflection of another one of our core values as well.

TOTAL PARCOjoins hands with

LUBE PAKISTAN

TPPL strives towards not only elevating itself to higher platforms at every step, but ensuring that the level of quality and consistency is maintained throughout in ethical, operational and business processes. This commitment and zeal was further mirrored in the renewal of the agreement with Coca Cola Beverages Pakistan Limited (CCBPL) in the SFS category on the 1st of July, 2019. What makes this signing further unique is that this is the 13th consecutive year whereby the agreement has been successfully renewed with one of our most trusted, valued business partner – a truly remarkable achievement.

TOTAL PARCOsigning ceremony with

PAKISTAN

TOTAL PARCOsteps into business alliance with

The new image Bonjour shops will continue to provide Coca Cola products the ideal platform to be displayed upon,

which in turn would result in increased footfall at our retail stations and allied facilities. Both companies’ common vision of finding innovative solutions for customers’ ever-changing needs and increasing sales have allowed for the evolution of ideas, opening avenues for progressive steps such as these.

The signing ceremony took place at CCBPL’s Head Office in Lahore, in the presence of CEO TPPL - Mr. Olivier Sabrie, CCBPL General Manager Pakistan – Mr. Ahmet Ertin, and senior management from both organizations. On the occasion, Mr. Olivier Sabrie thanked the entire Coca Cola contingent for valuing the opportunity of once again collaborating with one of the leading Oil Marketing Companies of Pakistan, adding that he hoped to see both the companies excel with tremendous leaps and bounds.

An agreement was signed with Daraz at the TPPL Head Office to better serve customers by increasing ease of access of TPPL product offerings. The agreement also serves to enlarge TPPL’s footprint in the E-commerce

marketplace as Total PARCO’s online flagship store was launched on Daraz with offerings including TOTAL Lubricants & Car Care range of products.

TOTAL PARCOsign agreement to offer

lubricants & car care products online

&

With such an arrangement, TPPL acquired a new route to market and marked an important entry into the e-commerce segment. This initiative will enhance the brand’s visibility by being a one-stop online store providing easy access to TPPL’s range of products for its valued customers. Speaking on the occasion Mr. Olivier Sabrie, CEO TPPL, mentioned that understanding and prioritizing our customers by keeping their needs top-of-mind will enable us to create seamless user experiences to stay abreast of ever-changing trends and will help us further build on customer loyalty. As a result of this step, TPPL now provides one of the broadest offerings of auto care and engine oils in the country.

TPPL’s positioning as a leading Oil Marketing Company in the SFS category was further emphasized when on 29th July 2019, TPPL stepped into a strategic agreement with Rupali Foods for the presence of the latter’s Whistlez biscuit snacks category across TPPL’s Bonjour Shops. TPPL’s emphasis on innovation puts it at the forefront in terms of developing business in this category, with the New Image Bonjour Shops aligned towards introducing products and concepts that enhance customers’ shopping experience at retail sites. TPPL remains certain that the presence and promotion of Whistlez biscuit snacks range at Bonjour shops will facilitate Rupali Foods’ aim to launch

value-based offerings in this category. The company is also confident that the presence of Rupali Foods’ quality products would in turn generate increased customer presence at retail stations as well.

The signing ceremony took place at the TPPL Head Office in Lahore, with CEO TPPL, Mr. Olivier Sabrie signing the agreement along with CEO Rupali Foods, Mr. Ahmed Feerasta. Members from senior management from both organizations were also present to witness the signing.

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KEAMARI TERMINAL (KT) | APNA HAI TOTAL

10 | FOURTH EDITION - 2019 11 | FOURTH EDITION - 2019

KEAMARITERMINAL (KT)

FACTS & FIGURES: Average monthly throughput for 2019 at KT:

Innovations and expansions at the terminal:

The Keamari Terminal contains a plethora of innovative facilities, which are continuously evaluated to implement the latest technical standards. As part of the initiative to further improve upon the operations and processes at Keamari Terminal, an expansion project had been underway since 2017. In conjunction with this project, new storage tanks have been added - each with a capacity of 3000 MT - along with extensive piping for the delivery of fuel. Another impressive feat that has been accomplished is the construction of a new gantry which includes six loading bays with multi-grade filling for MG and HSD, including two decanting points. This gantry is fed through a dedicated new pumping system for maximum flow and to speed up the decanting of tank trucks. The most modern equipment has been installed here, including Metering System Loading Arms, Swing Ladders and a Fall Arrest System. As a result of this addition, the product filling efficiency at the terminal has been increased from 2800 MT to 4000 MT per day.

TPPL is always aligned towards ensuring the implementation of the highest levels of safety across all our locations, and the Keamari Terminal is no exception. In keeping with our value of Safety, construction of new pump rooms has been completed which abide by global standards of the Total Group. Moreover new fire pumps have been installed that have increased fire pump capacity from 2000 GPM to 3000 GPM. The fire piping network has also been converted from 8” to 12” diameter pipeline. This will aid in enabling terminal operations to overcome any incident on an immediate basis. Furthering TPPL’s commitment to Safety, a foam piping network has been laid and foam generators have been mounted.

All this portrays how Keamari Terminal, whilst operating at highest levels of optimization, also employees the latest innovations. This continuous innovation is a mantra adhered to at the terminal to find the best possible products and

3,008 KLof EXCELLIUM HOBC

19,739 KLof High Speed Diesel (HSD)

46,815 KLof Motor Gas (MG)

solutions. In keeping with this, the terminal also possesses a state-of-the-art research laboratory with a cooperative fuel research engine, using which monthly sample testing is conducted.

The high degree of technical competence and capability, whilst maintaining safety standards at Keamari Terminal is indeed a benchmark within the industry. The terminal is certain to continue developing further, thereby increasing in strategic importance and creating new avenues for growth and innovation.

• Treatment plant was installed in 2006.

• Installation of Oil Water Separator for treatment of contaminated oil water mixed product

• A specialized Additive Injection System for EXCELLIUM HOBC to improve system performance is present

More Features!

• Obtained ISO 9000 Certification in 1997, OHSAS 18001:2007 & ISO 14001:2004 Certifications in 2007

• IMS (Integrated Management System) Certification in 2018

Certifications:

The Keamari Terminal was built in 1937 over a land of 13.2 Acres, and currently possesses a total storage capacity of 30,954 MT. Holding the title of the oldest terminal, it is a flagship location for TPPL and serves as one of the primary foundations of the fuels’ supply chain. The facility is the only owned terminal able to receive imported white oils through pipeline connectivity with Karachi Port. The town of Keamari itself is one of the oldest areas of Karachi and is a main coastal town on Hawke's Bay. Considering that the area houses some of the country’s major economic installations - including the port of Karachi - the presence of the terminal here is ideal and has a geo strategic importance of its own.

The continued performance of the terminal stands as testament to the commitment of the 81 employees who are a part of it. The fact that some of the employees are also third generation workers at the terminal further portrays the sheer dedication and will of the workforce present. The people at the terminal are committed towards safe operations by following the Total Groups’ Golden Rules, keeping Safety as top priority.

The modus operandi in terms of receipt of the products at Keamari Terminal involves acquiring products from local refineries including National Refinery Limited (NRL), Pakistan Refinery Limited (PRL) and Ocean Tankers.

FACTS & FIGURES: The storage capacity of tanks at KT comprises of:

Among the TPPL terminals, KT manages the highest throughput, with a skilled staff that works with 0 Total Recordable Incident Rate (TRIR) value.

4,746 MTof EXCELLIUM HOBC

13,628 MTof High Speed Diesel (HSD)

12,580 MTof Motor Gas (MG)

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BOWLING VAGANZA | APNA HAI TOTAL


TPPL always strives to provide a healthy work life balance to employees so that they manage to unwind, relax & take a break from the day to day work routine. Moreover, these planned activities also serve to strengthen the bond between employees even further, ensuring that they also engage in fun together as a cohesive unit. In order to maximize this spirit to the fullest, a “Bowling Vaganza” was arranged in Lahore and Karachi for TPPL employees.

At both the events, the zeal to participate was tremendous, portraying the eagerness of employees to be a part of this activity. This year’s annual bowling event was the perfect match to beat the heat. The participants were divided into teams, and asked to provide a team name and identity. Following a small warm up session, the employees dove right into the fun-filled competition. It was an absolute treat to see employees engage and enjoy themselves in a stress-free environment. Accompanying the bowling tournament itself was a lucky draw, fun filled games and a prize distribution ceremony, after which the memorable evening was finally rounded up by Hi-Tea arrangements. TPPL believes that nothing is as significant and constructive as a positive workplace culture, which is why steps are actively taken to provide avenues such as these to build a helpful and encouraging environment.

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TOTAL PARCO SUPPORTS THE PRESENTATION OF

MOLIERE’S ‘THE SCHOOL FOR WIVES’ PLAY

MOLIERE’S ‘THE SCHOOL FOR WIVES’ PLAY | APNA HAI TOTAL


TPPL, along with the local performing-arts group

Theatre Wallay, collaborated with the Alliance

Francaise and the Embassy of France to present a

theatrical play on 14th July, 2019.

The play, held inside the Diplomatic Enclave Club 21

in Islamabad, was called The School for Wives

(L’École des Femmes) by Moliere - a world famous

dramatist, often considered by many in the literary

circles as the French equivalent of Shakespeare. The

play delves into the machinations of a patriarchal

society, depicting the manner in which women have

to combat and take decisions, whilst not

succumbing to the pressures and expectations of

the society they live in. An intriguing aspect of the

play was how, in spite of being written in the 1660s,

it could still resonate with audiences today,

portraying that while so much time has passed, the

way of the world may have not changed very much

since.

The occasion was also graced by the French

Ambassador Mr. Marc Barety, with the overall

response shown for participation in the event being

overwhelming and the play and cast being lauded for

their efforts. This initiative further reaffirms TPPL’s

stance in acting as a catalyst to support cultural

heritage & dialogue within Pakistan, with the play

being planned to be conducted in further selected

cities during the year as well.

TOTAL PARCO’S ASSOCIATION WITH FRANCE | APNA HAI TOTAL


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In line with the company’s French roots, TPPL celebrated the national Bastille Day of France on the 15th of July, 2019. The felicitations started out with a congratulatory message and image placed within the special supplement for Bastille Day in the local Dawn newspaper, which was circulated nationwide.

Along with this, TPPL also had the privilege to be a part of a selective group of companies sponsoring the official Bastille Day celebrations conducted by the French Embassy in Serena Hotel. The event was attended by a host of prominent dignitaries and ministers, including the Federal Minister for Planning, Development & Reforms, Mr. Khusro Bakhtiar.

The exclusive, invite-only event started off with the national anthem of both countries, followed by a speech by the French Ambassador praising the long-lasting relationship between Pakistan & France. The Minister, Mr. Khusro, also took the opportunity to say a few words on the occasion pertaining to the presence of multiple French companies in Pakistan, amidst which he highlighted Total as being one of the key organizations. With an investment of more than 250 Million US$ in the last 5 years and a focus towards significantly investing in storage terminals, retail network development and other high-level projects of national interest, TPPL’s firm and successful presence portrays one of the biggest French investments in the history of the country - a fact which was well acknowledged by the audience on the day of the event.

PROUDLY CELEBRATINGTOTAL PARCO’S ASSOCIATION

WITH FRANCE

PARIS

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PAKISTAN'S TOP FEMALE ENTREPRENEUR JOURNEYED TO PARIS | APNA HAI TOTAL


TPPL hosted Total’s Startupper Challenge for the first time in Pakistan, where local young entrepreneurs were encouraged to come forth with innovative ideas and projects that would work towards the betterment of society. This year also marked the introduction of the Top Female Entrepreneur Award to encourage women entrepreneurs to take part, within which the award from Pakistan was given to Ms. Bisma Asif. As part of the Challenge, the 55 “Top Female Entrepreneurs” from all over the globe were invited to Paris to represent their country and become ambassadors of women’s entrepreneurship in their region. The following is Bisma’s journey of experiencing Paris and attaining international entrepreneurial exposure:

First things first, Bisma – how did you feel before heading out to Paris?I went to the Airport with a lot of excitement because it was my first ever trip abroad. I had never travelled outside of Pakistan, and being able to visit Paris as Top Female Entrepreneur of the region was not only a great opportunity, but a very special moment to cherish for me. I would like to thank Total PARCO for making this unique opportunity become possible.

Tell us more about your first few days in Paris and the program itself:On the first day, we were all split to our groups of incubators. My Incubator was School Lab - an innovation studio that has built an outstanding ecosystem to design and deliver great innovations to market. After lunch in the Incubator we underwent training on how to do a pitch, followed by a scrumptious dinner in the evening. On our second day, we went for an incubation session where we learned about design thinking and observation. In the evening, we engaged in a fun team building exercise in the form of a blind music test. Singing with the other women, dancing together, waving our flags while dressed up in our respective cultural dresses is a very fond memory that I will cherish forever. How did you feel about your experience with Total and the Startupper competition there? It was exhilarating. We had a breakfast session with Mr. Momar Nguer, the President of Total Marketing & Services, on our third day there. His insight into the business and advice for all of us for our future careers was extremely inspiring and valuable. This was followed by a digital women empowerment session and our pitch where we represented our host nations as the respective Top female entrepreneurs from each region. What seemed like an overwhelming experience at the start became one of the most uplifting moments of my life, as all of us women supported each other and were proud of making it there.

You must have been tired after all of this - what did you do in the remainder of the days in Paris? On the contrary, all of the energy resonating in the French capital seemed to be spurring us on more! On our fourth day in Paris, we were taken on a ‘Learning Expedition’ in which we visited some of the local start-ups of Paris; this gave me a whole new outlook on the way businesses can be developed. Following this, we visited the sprawling head office of Total in Paris and had a mentoring session in Total Booster, which is a network of accelerators of projects and businesses open to all collaborators of Total. Seeing all of the intensity and zeal going into the concept of entrepreneurship here was extremely motivational and instilled within me a sense to achieve and learn more.

Your journey sounds amazing and truly inspirational – how did your trip wrap up? For our final day’s training, we headed over to my incubator School Lab and learned about Business Modeling and Roadmap, following which we had a debriefing session. We shared our experiences with each other and recounted the wonderful memories we had constructed together. It was indeed a very informative and memorable experience. I made so many friends from all over the world.

I went to Paris alone but came back to my homeland with a lot of memories, learning, unique experiences and most importantly some lovely friends. I did not realize how attached I had gotten with every little thing there – from my room and friends to the incubator and being the representative of Total from Pakistan. I would once again like to extend my full appreciation to Total PARCO for not only giving me the platform to experience this everlasting journey but also the support in enabling me to better myself and my project so that I can give back to the community.

PAKISTAN'S TOP FEMALE ENTREPRENEUR INTHE STARTUPPER CHALLENGE JOURNEYED TO

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TPPL is committed to promoting a culture of best practices and align activities with the business strategies, corporate policies and ethical business operations of the Total Group. It is with this frame of mind that TPPL routinely organizes Business Ethics and Compliance trainings at office and depot locations across Pakistan.

Employee cognizance and consciousness through regular conduction of compliance awareness sessions is essential in building a culture that monitors various risks facing the company, assessing them routinely at all levels and within all functions on a continuous basis. A robust compliance program for anticorruption and antifraud is also strictly adhered to at TPPL.

In addition to this, routine Business Ethics trainings are also conducted by the legal department, with the sessions most recently being concluded in terminals at Machike, Keamari and the Lube Oil Blending Plant. These informative trainings are designed to facilitate professionals in conducting business with integrity and honesty, in accordance with a code of guiding principles. As a resultant of this initiative, TPPL’s credibility and reputation as an ethical organization is further cemented. Some of the salient points touched upon in both these sessions range from prevention of bribery and anti-corruption, to due diligence and compliance with safety rules. The feedback from employees for these sessions was positive, with participants both appreciating the information and commending the initiative.


BUSINESS ETHICS & COMPLIANCE TRAININGS AT TOTAL PARCO | APNA HAI TOTAL

If you would like to subscribe to the upcoming editions of the publication via e-mail insteadof in a hard copy format, please let us know on the following e-mail address:

[email protected]

A special thanks goes out to the following contributors of Apna Hai TOTAL Fourth Edition 2019 for providing amazing content and playing their role in making this publication possible:

• Naveen Saeed • Nida Wasif • M. Salman Zaheer• Junaid Ahmed • M. Nasir Khan • Abdur Rehman

THANKYOU

BUSINESS ETHICS &COMPLIANCE TRAININGSAT TOTAL PARCO

Documents

Total PARCO Newsletter 2019 Apna Hai Total Edition 4 · TPPL’s Technical Services Team (a part of Lubricant’s Sales Support Services department) has been engaged in providing