Tools you can’t live without

Carlos Orozco, BSClinical Research Center Informatics

May 31, 2013

I HAVE NO FINANCIAL RELATIONSHIP TO DISCLOSE

REDCapLogin page: https://redcap.vanderbilt.edu/

RocketLogin page: https://starbrite.vanderbilt.edu/research/rocket.html

Site BuilderSignup page: http://www.mc.vanderbilt.edu/root/vumc.php?site=wcds&doc=1067Login page: https://www.mc.vanderbilt.edu/sitebuilder/login.html

Sharepoint (Intranet)Information page: http://its.vanderbilt.edu/search/gsa/SHAREPOINTSite request page: https://int.vanderbilt.edu/Login page: http://sharepoint.vanderbilt.edu/

LyncInformation page: http://its.vanderbilt.edu/uc/lync/Client download: http://its.vanderbilt.edu/news/2012/lync-standard-accounts

IVRInformation page: http://www.mc.vanderbilt.edu/crc/informatics

CRC Interactive Voice Response System

Why?

• Facilitate traditional telephone data collection• Leverage labor intensive tasks

CRC Interactive Voice Response System

Advantages

• Fully automated surveys• From simple to complex branching logic• Simple design & implementation• 4 Week average project cycle from design to implementation• Inbound & Outbound call support• Live call forwarding/transfer• Custom voice prompts• MySQL database backend • Data retrieval using REDCap• Over two years of IVR programming & design experience

CRC Interactive Voice Response System

Sample IVR Applications

• Longitudinal studies• Satisfaction or follow-up surveys• Applicant screening• Study hotline

CRC Interactive Voice Response SystemDesign Template

CRC Interactive Voice Response SystemCall Schedule

CRC Interactive Voice Response System

Workflow

Complete design template*

Review with CRC Informatics

Implement modifications/corrections

Test project is built & tested*

Implement modification/corrections*

Test new modification*

Project is moved to production status

CRC Interactive Voice Response System

How do I request access to the resource?

• Contact Carlos Orozco @ 3-2144 (carlos.orozco@vanderbilt.edu) http://www.mc.vanderbilt.edu/crc/informatics

•Apply for VICTR funding or add/amend existing project to include IVR on StarBRITE :

•https://starbrite.vanderbilt.edu/user/research/index.html