TOMI RENAN R. PECO10 Robles Street, Santolan, Pasig City,
Philippines 1610Mobile !6"#"$"$6%"00 & !6"#'%"%"6'$6E(ail.
to(irenan)pe*o+yahoo.*o(OBJECTIVETo ,or- .or a gro,ing an/ .ast
pa*e organi0ation ,here a strong ba*-gro1n/ in *o(p1ter net,or-s,
e2*ellent *o((1ni*ation s-ills, an/ a *o(plete -no,le/ge o. net,or-
se*1rity an/ operating syste(s *an be .1lly 1tili0e/ to i(pro3e
operations.CAREER HISTORYTECHNICAL SUPPORT REPRESENTATIVE 4
No3e(ber '011 5 presentSitel Philippines CorporationResponsible .or
tal-ing to *1sto(ers in an enth1siasti* an/ ta*t.1l ,ay .or
resol3ing any ser3i*e iss1es or *o(plaints they (ay ha3e.Duties
6i3ing *1sto(ers a *o1rteo1s ,el*o(e. 7sing ele*troni* /atabases to
bring 1p *1sto(er in.or(ation. Pro*essing all *1sto(ers
transa*tions e..i*iently an/ e..e*ti3ely. Ret1rning *1sto(er phone
*alls. A**1rately 1p/ating *1sto(ers re*or/s. Resol3ing *1sto(er
iss1es an/ *o(plaints. Consistently a/hering to b1siness pro*e/1re
g1i/elines. Ta-ing part in ser3i*e re3ie, (eetings an/ *o(ing 1p
,ith i/eas on ho, to i(pro3e *1sto(er ser3i*e.!EY S!ILLS AND
CO"PETENCIESTe#hni#al Support$Custo%er Ser&i#e O3er " years o.
e2perien*e in Te*hni*al S1pport an/ E2*ellent C1sto(er Ser3i*e.
8ighly (oti3ate/ Te*h5S1pport Pro.essional s-ille/ in
tro1bleshooting so.t,are, har/,are an/ basi* net,or-ing s1*h as
s,it*h h1b an/ ro1ting proto*ols, 1tili0ing a/3an*e/ resol1tion
pro*e/1res. Mi*roso.tO..i*e pro.i*ien*y an/ ti(e (anage(ent s-ills.
E2*ellent na3igating o. Ma*intosh an/Mi*roso.t Operating Syste(.
9no,le/geable in *on.ig1ring *o(p1ters an/ installation o. har/,are
*o(ponents. E2*ellent 3erbal an/ ,ritten *o((1ni*ation s-ills. 6oo/
eye .or /etail: ,ell organi0e/, s-ille/ in setting priorities.
Pro3en ability to ,or- 1n/er stress an/ gra3eyar/ shi.ts ,hile
(eeting *hallenging /ea/lines. Strong organi0ational s-ills.
Colle*te/ in.or(ation thro1gh *lient phone *alls to i/enti.y an/
report pro/1*t proble(s. S1**ess.1l in (astering ne, s-ills thro1gh
han/s5on e2perien*e.Personal P1n*t1al an/ al,ays on ti(e. ;ell
groo(e/ an/ al,ays ha3ing a s(art appearan*e. Al,ays ha3ing a
positi3e o1tloo-. O1t5stan/ing analyti*al an/ proble(5sol3ing
ability. Sharp,
