Confidential 1

Confidential

Contents

2

• Who is TokuSaku

• TokuSaku’s Approach

• Service Offerings

• Advantages of Partnering with TokuSaku

• Client Portfolio

Confidential 3

Company Background

Founded

• Founded in Seattle, Washington

in 2007 by business and IT

process professional from Ernst

& Young

• Puget Sound based company

with over 40 senior process and

strategy consultants

Core Values

• Efficient, delivering high quality

services at lean rates

• Objective and dedicated to driving

the best solutions with innovative

approaches

• Loyal to the client, always putting the

needs of the customer first and

foremost

• Humble, focused on driving success

"with" our clients

• Open, honest and trustworthy

• Accountable, providing benefits and

value to our clients

• Fun, making sure that we keep it fun

and focused

Confidential

Project Execution of the Past

4

• Projects were segmented into

three key phases

• Most phases were done by

different resources, either internal

or external

• Key impacts included:

– Inefficient use of resources and

capital

– Impact in customer and

stakeholder satisfaction

– Minimized time for strategy and

business case creation

– Lack of full business case

validation

Focus

Variation

Noise

Confidential

TokuSaku’s Approach

5

TokuSaku’s founder is a 2nd degree black belt in Judo and has applied

the same principles to ensure long term client success

Judo (柔道) means "gentle way”

TokuSaku’s disciplined approach brings clarity to the core issues at hand and

ensures focus and alignment throughout the project to their resolution. • We work to understand all facets of your situation, not just the presenting problem

• We partner with you to achieve success as you’ve defined it

• We help filter out the distractions and the “noise” in order to obtain better results in less time

Confidential

Framework for Seamless Execution

6

• Break the

problem down

• Understand

scope of the

impacted area

• Ensure clear

expectations

• Lay foundation for

future success

• Create a

multifaceted

approach

• Establish goals

and measures to

gauge success

• Use data to

design & improve

roadmaps &

process

• Transform the

way work gets

done

• Ensure all parties

are involved in

the change

• Assess results

• Validate against

initial goals

• Look for

improvements

• Transition project

Unbalance Fit Execute Validate

Confidential

Focus on the Whole Picture

7

Ensures all aspects of the problem are addressed

Forms/Methods - Kata (型)

• Approaches that TokuSaku

utilize to ensure client success

• Drives projects from the

business perspective

Techniques - Waza (技)

• Tools utilized within the forms

• Scalable to meet client needs

and business constraints

Confidential

Services and Offerings that

Meet Customer Needs

Our strength is ‘around’ the system not ‘in’ the system.

8

Kata (型) – Forms/Methods Waza (技) – Techniques

Confidential

Execution Examples

9

Solution Identified No No Yes Yes

Problems

Encountered

How do we identify a

solution quickly

We have a business

specific problem and

don’t know what

solutions will drive the

highest ROI

We know what the “tool”

is but we need the right

approach to address

people and process

changes

Our program is

launched but how do we

measure success and

ongoing improvement

Outcomes

Expected

• High impact solutions

• Short durations

• Addresses critical

needs

• Establishes foundation

for future success

• Solution portfolio

• Aligned business

cases

• Roadmap for

implementation

• Solution execution

• High acceptance

rates, low push back

• Identification of

success measures

• Core KPIs

• Action response

processes

• Draft Service Level

Agreements

Forms/Katas • Business Case

Development • Process Improvement • Change Management • BI Strategy

Techniques/Wazas • Rapid Project

Planning

• Core Process

Mapping • Training • ROI Analysis

Industries High-Tech, Manufacturing, Banking & Finance, Import/Export, healthcare, insurance

Disciplines Human Resources, Information Technology, Finance, Operations

Unbalance Fit Execute Validate

Confidential

Advantages of TokuSaku

10

Client Focused

• Solutions and terms tailored to fit your business needs

Solution Agnostic

• Focused on improving your business, not on implementing pre-defined

solutions

People

• Well-rounded professionals disciplined to deliver on:

– Your time

– Your budget

– Your scope

• Creative problem-solvers

• Holistic thinkers

Confidential

Clients

11

Confidential 12

Matt Iseri,

President

600 First Avenue, Suite #230

Seattle, WA 98104

206.805.1888

WWW.TOKUSAKU.COM

MattIseri@TokuSaku.com

425.830.6487