Training needs assessment

-How is it done?BY:Babli Pannu

Set of activities aimed to facilitate learning of KSAs among people in the organisation to improve

their current job performance and contribute to achievement of organisational goals.

Training

Education is not for knowing more, but for behaving differently- Ruskin Bond

Knowledge & Action Education & Training Training & Learning: Two points of view Learning & Action

Few concepts

Analyze

Design

DevelopImplement

Evaluate

A result based training design model

Results

An investigation into whether training or some other organisational intervention can solve a performance problem or enable a

desirable new performance in the workforce.

Analysis Phase

Needs analysis is a systematic basis for how to influence performance (Stout, 1995)

Trigger

OrganisationalAnalysis

PersonAnalysis

Identify performanc

eDiscrepancy

OperationalAnalysis

Training Needs

Non-trainingNeeds

Needs Analysis Process

Process of determining what knowledge, skills and attitudes (KSAs) employees need to

perform their job in a way they are required to perform those.

Identifies the gap between present and expected KSAs and also identify how this

gap can be bridged.

Needs Assessment

Training needs Needs assessment process Needs assessment model Basic needs assessment techniques An example

How is it done?

Training Needs

Present Needs&

Future Needs

Individual,Occupational

&Organisational

Needs

DetermineThe purpose

IdentifyData needed

Design Data Gathering Process

Needs Assessment Process

Analyse & Verify data

GatherData

Set TrainingPriorities

Allison Rosset’s Needs Assessment Model

• Observe the work environment & read background materialPlannin

g• Select an appropriate method & then gather dataDoing

Using •Analyse the data, identify causes & make recommendations

Need Assessment Techniques

Observation

Questionnaire

Key Consultation

Print Media

Interviews

Focus Groups

Tests

Work Samples

Manufacturing operations interested in increasing productivity, product quality & safety performance of business.

In line with company-wide strategy of increasing shareholder value, individual dignity & delivering high customer service

Established a group to direct training activities. First step to establish supervisor training Interviews & then surveys conducted

Owens Corin Insulation Business

Supervisor deficiencies- two way communication, active listening skills, time management, setting performance expectations & handling conflict.

Training program formed with help of this data that was conducive to organization's facility & culture.

Thus this case, shows various steps of needs assessment process.

Establish relationship with top management Establish relationship with other

organisational members Form liaison teams

For effective needs assessment

THANK YOU!