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Tivoli Automation for Proactive Integrated Service ManagementGain advantage with Tivoli Automation portfolio
© 2012 IBM Corporation
Optimizing the World’s Infrastructure24 October 2012, Moscow
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Acknowledgements, disclaimers and trademarks© Copyright IBM Corporation 2012. All rights reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software.
References in this publication to IBM products, programs or services do not imply that they will be made available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth, savings or other results. All statements regarding IBM future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.
Information concerning non-IBM products and services was obtained from a supplier of those products and services. IBM has not tested these products or services and cannot confirm the accuracy of performance, compatibility, or any other claims related to non-IBMproducts and services. Questions on the capabilities of non-IBM products and services should be addressed to the supplier of those products and services.
All customer examples cited or described are presented as illustrations of the manner in which some customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer and will vary depending on individual customer configurations and conditions. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results.
Prices are suggested U.S. list prices and are subject to change without notice. Starting price may not include a hard drive, operating system or other features. Contact your IBM representative or Business Partner for the most current pricing in your geography.
IBM, the IBM logo, ibm.com, Tivoli, the Tivoli logo, Tivoli Enterprise Console, Tivoli Storage Manager FastBack, and other IBM products and services are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at "Copyright and trademark information" at ibm.com/legal/copytrade.shtml
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• Speed delivery• Improve economics• Drive innovation
• Improve operating dexterity• Redesign client relationships• Uncover new profit opportunities
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.. issues with application performance are impacting corporate revenues by up to 9%.”“Poor application performance translates to lost revenue, research shows”, Network World
.. issues with application performance are impacting corporate revenues by up to 9%.”“Poor application performance translates to lost revenue, research shows”, Network World
“Organizations spend 54% of each outage detecting and identifying.”– EMA Decreasing IT Operational Costs by Accelerating
Problem Resolution, EMA
“Organizations spend 54% of each outage detecting and identifying.”– EMA Decreasing IT Operational Costs by Accelerating
Problem Resolution, EMA
“Nearly 60% of survey respondents reported the inability to identify issues before end users are impacted…”“Poor application performance translates to lost revenue, research shows”, Network World
“Nearly 60% of survey respondents reported the inability to identify issues before end users are impacted…”“Poor application performance translates to lost revenue, research shows”, Network World
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How do you manage the Service?
Z Series, P Series, Blade, SUN, UNIX etc.
Virtualization?
OS?
Z Series, P Series, Blade, SUN, UNIX etc.
Virtualization?
OS?
Applications?Websphere,
Webloagic, SAP, DB2, Oracle, Microsoft, SQL,
Exchange, Lotus, Composite Apps etc.
Applications?Websphere,
Webloagic, SAP, DB2, Oracle, Microsoft, SQL,
Exchange, Lotus, Composite Apps etc.
Corporate IT Assets, Communication and
Service Desk Support
Corporate IT Assets, Communication and
Service Desk Support
Internal / External Users of the Service or Business Critical Apps, Endpoint management
Internal / External Users of the Service or Business Critical Apps, Endpoint management
Remote Offices, Remote DC,
Corporate Access
Remote Offices, Remote DC,
Corporate Access
Mobile Device Access to Service, Mobile
Endpoint Management
Mobile Device Access to Service, Mobile
Endpoint Management
Network Equipment Network Devices
Connectivity
Network Equipment Network Devices
Connectivity
Systems
Applications
IT Assets / Support
Employees / Customers
Mobile Devices
Remote Office / DC
Networks
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Tivoli Automation Portfolio for Proactive Service Management
Smart Cloud
APM / Monitoring / Provisioning / ISDM / Cost Management
Smart Cloud
APM / Monitoring / Provisioning / ISDM / Cost Management
Smart Cloud
APM / Provisioning / Cost Management / Workload
Automation
Smart Cloud
APM / Provisioning / Cost Management / Workload
Automation
Smart Cloud
Control Desk / Provisioning / Endpoint Manager
Smart Cloud
Control Desk / Provisioning / Endpoint Manager
Smart Cloud
APM / Control Desk / Provisioning / Endpoint
Manager
Smart Cloud
APM / Control Desk / Provisioning / Endpoint
Manager
Smart Cloud
APM / Provisioning / Workload Automation / Endpoint Manager
Smart Cloud
APM / Provisioning / Workload Automation / Endpoint Manager
Tivoli Endpoint Manager
Virtual Desktop
Tivoli Endpoint Manager
Virtual Desktop
Netcool Family
Omnibus, Network Manager, Network Change Manager, Impact, Network Analytics,
Network Performance Manager
Netcool Family
Omnibus, Network Manager, Network Change Manager, Impact, Network Analytics,
Network Performance Manager
Applications
Systems
IT Assets / Support
Employees / Customers
Mobile Device
Remote Office / DC
Networks
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Seethe end-user experience
Follow changing workloads
Mobile devices & smart endpoints
Private, public & hybrid clouds
Highly virtualized applications, storage & networks
Application DiscoveryVisibility into application resource
dependency
End User Experience
Transaction performance
monitoring to ensure SLA compliance
Transaction Tracking
Rapid problem isolation through
transaction path analysis
Deep Dive
Domain-specific operations tools for diagnosis and
repair
Predictive Analytics
Proactive Management to reduce outages &
improve business performance
shared data & common services
See steps across the
cloud
Understandapplication
dependenciesDrill into an issue
Visibility, Control and Automation
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Take the guesswork out of end user experience management with smart drill downs
Easy to understand dashboards track availability, performance, and capacity
Role-specific screens for both Operators and Application Development teams
Built on best practices, yet easily customizable with a wide variety of widgets
Runs on smart devices
End to End Service Visibility…
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Success is driven through a holistic approach to delivering and managing services that adapts to changing business priorities…
VISIBILITY CONTROL AUTOMATION See and understand
your business in real time
Transform and adapt while
limiting risks
Standardize best practices and achieve
greater efficiency
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5 of 5 Top global investment banks
8 of 10 Top insurance companies
9 of 10 Top wholesale banks
7 of 10 Top automakers
14 of 20 Top financial services
Industry leading solution
Extensive customer base
Gartner Magic Quadrant Leadership: APM IT Event Correlation & Analysis
Strong Positive in Gartner Market Scope: Network Configuration & Change
Management
Business Service Management IT Service Management Support
Tools Data Canter Automation
EMA Radar Leadership: APM for Cloud Services: Best
Cloud Vision & Design; Value Leader Multi-Component APM Solutions
Business Service Mgmt: Service Impact: Strong Value, Best Business Impact
#1 in Overall Service Assurance, Fault and Event Management, Performance Monitoring
IDC Market Share: #1 Overall System and Network
Management #1 Performance Management #1 Event Management #1 Network Management Software
Analyst and industry leadership
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IBM SmartCloud Monitoring and Provisioning
IBMSmartCloud ProvisioningIBMSmartCloud Monitoring
End-to-end element visibility Proactive problem analysis Intelligent workload placement License optimization Capacity planning
Highly resilient cloud manager Hypervisor agnostic platform Advanced image management Image lifecycle composition
Start small and scale up Real-time capacity on-demand Analytics based optimization
Visibility and Control of Optimized IT Infrastructures and workloads
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See Value Quickly
NEW! Out-of-the-box dashboards provide at-a-glance KPI readouts from anywhere
NEW! Get SmartCloud APM up and running quickly in your environment with new agentlesstransaction tracking technology
Leverage IBM Expertise
NEW! Built-in IBM expert advice guides operators to possible root causes and recommended actions.
NEW! Impact analysisdashboards allow you to easily pinpoint which parts of your user base are being
Comprehensive Coverage
NEW! Supports the latest IBM and non-IBM middleware.Updated support for DataPower, DB2, WAS, SAP and more
NEW! Monitor both traditional and cloud-based applications.
Optimize end user performance and prevent outages
IBM SmartCloud Application Performance Management
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IBM Endpoint Manager
Mobile Lifecycle ManagementSecurity threat detection and
automated remediationAdvanced management for
iOS, Android, Symbian, Windows Phone
Extends IBM’s existing 550,000 endpoint deployment
Extending Enterprise endpoint management to Mobile
Reduce ExpenseAssures Security
IBM Endpoint Manager
Enterprise Servers, Desktop and now Mobile
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