FINAL PROJECT ON

“PERFORMANCE MANAGEMENT & HR

POLICIES”

Submitted By:

RAJA FAHEEM ANWAR

Department of Business

Administration

College of Information Technology,

Lahore

2006-2007

FINAL PROJECT ON

“PERFORMANCE MANAGEMENT & HR

POLICIES”

BY

Raja Faheem Anwar

A Project submitted in partial fulfillment of the requirements for the Degree Program

MBA (Exe) (Masters in Business Administration)

AL-KHAIR

University of Azad Jammu & KashmirAffiliated Campus C.I.T.5/68 Usman Block New Garden Town Lahore

2006-2007

Approved by Mr. Javed Warraich

Principle College of Information

Technology

A C K N O W L E D G M E N T

I HAVE NO WORDS TO EXPRESS MY DEEPEST SOURCE OF GRATITUDE TO ALMIGHTY, COMPASSIONATE, SUPREME ALLAH, WHO ENABLE ME TO COMPLETE THIS PROJECT WORK. I FIRMLY BELIEVE THAT GOD NEVER SPOILS ANY EFFORT. EVERY PIECE OF WORK IS REWARDED ACCORDING TO THE NATURE AND DEGREE OF DEVOTION FOR IT. I OFFER MY HUMBLEST WORDS OF THANKS TO HIS HOLY PROPHET (PEACE BE UPON HIM) WHO IS FOREVER SOURCE OF GRATITUDE.

ORDINARY WORDS OF GRATITUDE ARE NOT ENOUGH TO ACKNOWLEDGE THE LOVE AND GUIDANCE PROVIDED BY MY FAMILY MEMBERS, ESPECIALLY BY MY PARENTS. THEIR LOVE AND PRAYERS ENABLE ME TO COMPLETE OUR WORK.I ALSO EXPRESS MY GRATITUDE TO MRS. BINA SAAD (PROJECT DIRECTOR), MISS KANWAL FAYAZ (HEAD OF EXAMINATION DEPARTMENT), AND ESPECIALLY MY BEST FRIEND MR. IMRAN KHURSHID FOR THEIR GREAT COOPERATION FOR COMPLETION OF WORK AND PROJECT REPORT.

I AM VERY THANKFUL TO PROFESSOR MR. JAVED WARRAICH (PRINCIPLE C.I.T LAHORE).WHO HELPED ME THROUGHOUT IN DEVELOPMENT AND ADVICE ME IN EVERY PORTION OF THE PROJECT.

I WISH TO ACKNOWLEDGE THE ADVICE, HELP AND ENCOURAGEMENT GIVEN TO ME BY MR. RAJA TAHIR MAHMOOD (DIRECTOR OPERATIONS LINE CRAFT PRIVATE LIMITED, LAHORE, MISS SADIA NOREEN ANWAR (FIELD EXECUTIVE AC NIELSEN PAKISTAN), MR. ASAD IMRAN JANJUA (FINANCE DEPARTMENT BEACONHOUSE SCHOOL SYSTEM), MR. FAISAL HAYAT ADVOCATE (MAHAL LAW ASSOCIATES), MOST OF ALL MY DELOVED SISTERS UZMA MUNIR ANWER (CITY BANK ISLAMABAD) HINA MUNIR (MASS COMMUNICATION DEPARTMENT UNIVERSITY OF SARGODHA) AND RAJA MUNIR ANWER JANJUA LAW ASSOCIATES.

I AM GRATEFUL TO MY I.T. FACULTY FOR PROVIDING A NICE CHANCE TO WORK IN SUCH KIND OF ENVIRONMENT AND FOR HIS GUIDANCE AND HELP FOR ME.I AM AGAIN VERY THANKFUL TO MR. JAVED WARRAICH (PRINCIPLE CIT LAHORE) FOR HIS GREAT HELP AND VALUABLE TIME HE SPENT WITH ME.

REST PRAISE IS AGAIN TO ALMIGHTY ALLAH, BLESSINGS AND AFFECTIONS OF WHOM THIS WORK IS FINISHED. WE ARE PRAYERFUL TO MY PARENTS, TEACHERS, BROTHERS, FOR THEIR LONG LIFE. WE ARE PRAYERFUL TO ALL MY FRIENDS FOR THEIR SUCCESSFUL FUTURE WITH HOPE THAT WE WILL NOT FORGET EACH OTHER.

_______________________Raja Faheem Anwar

May not spare them to

SCOPE OF PROJECT

Human Resource Management department is considered as

backbone of an organisation. Organisations cannot meet their

organisational goals without help and support of this department.

This department performs the following core functions in

organisations:

Recruitment and Selection

Training and Development

Performance Management

Compensation and Benefits

Managing health and safety

Employee Relations

Termination of employment

In this project I will discuss about the Performance Management

& Compensation and Benefits management program of Haleeb

Foods, and HR Practices and policies of Standard Chartered Bank

and ICI Pakistan.

College of Information Technology Al-Khair University (AJK)

5/68 Usman Block New Garden

IN THE NAME OF ALLAH THE MOST

GRACIOUS AND MOST MERCIFUL

Raja Faheem Anwar

Dedicated

To

Uzma Munir

Hina Munir

&

My Dear CAT

TABLE OF CONTENTS

CHAPTER # 1

Topic

Page #

Title Page

Acknowledgment

Scope of study

History and background of the organization

2

Structure of the organization 6

The functional structure 7

The horizontal structure 8

II NN T T H EH E N N A M EA M E O O FF A A L L A HL L A H

SS U B H A N A H UU B H A N A H U , T, T H EH E M M O S TO S T GG R A C I O U SR A C I O U S

TT H EH E M M O S TO S T MM E R C I F U LE R C I F U L ……

Administration

10

Organizational strategies

11

Performance appraisal 13

Compensations

23

Performance appraisal system in Haleeb Foods

27

Performance development review

34

Compensation practices at Haleeb foods

39

Analysis of performance management at Haleeb foods

55

Recommendations 67

CHAPTER # 2

Standard chartered bank

70

Network of the bank

71

History of standard chartered 73

Corporate goals 74

Vision & mission statement

75

Objectives & strategies 76

Five core values 77

The believe 79

The governing body of the bank

80

Organizational chart in Pakistan

82

Development of employees

84

Goals and strategies

85

ICI 88

History of ICI 89

ICI business 92

Vision statement 93

Standard chartered human resource policies

95

Resourcing 98

Man power 99

Job description and competency profile

101

Career leader 105

Job description

109

Training and development

113

ICI Human resource

115

Human resource policies 117

Training and development

123

Career development

125

Performance management

131

Compensation package 133

Safety, health & environment 138

Whistle blowing 147

Bibliography 148