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©2018 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only. Walgreens’ Mobile Messaging Journey Erin Neus-Cheong, Director of Digital Product Management

Title option A - GSMA...2 Walgreens has defined convenience… • More than 9800 drugstores • Approximately 76% of the US population lives within 5 miles of a Walgreens or Duane

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©2018 Walgreen Co. All rights reserved. Confidential and proprietary information. For internal use only.

Walgreens’ Mobile

Messaging Journey

Erin Neus-Cheong, Director of Digital Product Management

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Walgreens has defined convenience…• More than 9800 drugstores• Approximately 76% of the US population lives within 5 miles of a

Walgreens or Duane Reade store • Over 990M prescriptions filled annually• 88 Million active Balance Rewards members

Confidential and Proprietary. ©2018 Walgreen Co. All rights reserved.

*as of August 2017

Walgreens digital’s mission is to redefine convenience

Confidential and Proprietary. ©2018 Walgreen Co. All rights reserved.

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Walgreens Digital Strategy

Reimagine Connect Extenddigital experiences to

our stores

Walgreens through

digital solutions

our greatest assets to an

innovative ecosystem

RBS, QP

In-Store-Mode

Clip2Card

Confidential and Proprietary. ©2018 Walgreen Co. All rights reserved.

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Walgreens’ Digital Portfolio

Email

& SMSWearablesWalgreens.com Walgreens API

(Developer)

program

Walgreens

mobile appVoice

Assistant

Confidential and Proprietary. ©2018 Walgreen Co. All rights reserved.

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Confidential and Proprietary. ©2018 Walgreen Co. All rights reserved.

Reimagine Across Our Businesses…

Rx Refills Photo Prints Digital Coupons Telemedicine

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Confidential and Proprietary. ©2018 Walgreen Co. All rights reserved.

Reimagining MessagingFrom SMS…

Rx Refill Coupon Clipping Rx Reminders

8Confidential and Proprietary. ©2018 Walgreen Co. All rights reserved.

Reimagining MessagingTo RCS…

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Thank you!