TITANSOLUTIONS

COMPANY PROFILE 2011

This document outlines the core business values and aspects of Titan Solutions along with the roles that the company plays towards the socio-economic responsibilities it has with the companies and individuals that attribute to the success of Titan Solutions.

2 2

Page intentionally left blank.

3 3

CONTENTS

PREFACE / INTRODUCTION 4

OVERVIEW 4

SKILLS 4 EXPERIENCE 4 SERVICES 5 WHY UTILISE TITAN SOLUTIONS? 5 OUR BLACK EMPLOYMENT POLICY 6 AIM 6 HISTORY 6 VISION 6 CUSTOMER ORIENTATION 7 OUR PLEDGE 7 MISSION STATEMENT 8 OUR PHILOSOPHY 8

TITAN TEAMS 8

DIVISIONS 10

FACILITY MANAGEMENT 10 PORTFOLIOS RETAIL, OFFICE, INDUSTRIAL 10 KEY OBJECTIVES 10 DEVELOPMENT 11 OVERVIEW 11 SERVICES 11 PROJECT MANAGEMENT 12 CLEANING 13 OVERVIEW 13 EXPERIENCE 13 STAFF CONTROL 13 CONTINGENCY PLAN 13 CHEMICALS 13 SERVICE LEVEL AGREEMENTS (SLA) 15

SAFETY & SECURITY 17

SAFETY 17 OHSA COMPLIANCE 17

COMPANY DETAILS 18

COMPANY REFERENCES 18 ACCREDITATIONS 18

4 4

Preface / Introduction Titan Solutions, a closed corporation duly incorporated in terms of the company laws of South Africa, under the registration number 2001/057518/23, is a black empowerment company founded in 2001 as a specialist property maintenance, project management and property development company. A strong emphasis is placed on our customers needs and our wide variety of services offered to our clients. We are proud to announce that we are at a level 1 (135%) BEE Certification. Our client base includes Government, Corporate and Private Sector Clients. We are currently vendors for various banking groups and Property Management Companies.

After reading through this company profile we hope it meets with your approval and presents the opportunity for the utilisation of our services in the near future.

Overview

Skills In these times where there is such a skill shortage for artisans and skilled labour throughout South Africa it is difficult to know who to trust and what to expect from the end result of a project. Titan Solutions takes away the worry and risk of contracting out work due to the fact that the Titan Solutions team consists of a dynamic enthusiastic group of specialists who are responsible for the execution of work in a reliable, efficient and professional manner.

Experience Titan Solutions since its establishment back in 2001 has had a wide range of experience with notable achievements From January 2008 February 2011 Partitioning + 89 000 m2

Painting (New applications) + 67 000m2 Painting (existing Structures) + 98 000m2 Carpeting + 49 000m2

Tarring + 21 000m2

The replacement and installation of over 7000 m of Poly Carbonate sheeting Over 4000 m of IBR Cladding and the laying of concrete hardstand slabs at a particular site. The construction of various Mezzanine levels including structural certifications. In terms of building upgrades the supply and fitment of steel swing gates, , industrial box gutters, precast walls, palisade fencing, dry walling & partitioning, paving and bird proofing, electrical installations are but a few of the key services where we have had regular, high volumes of work to complete as projects.

5 5

Services

Titan Solutions believes that there is no job too big or too small, ultimately when providing a service the exact same principles apply to larger projects as they do for the smaller ones. On request we also issue Completion Certificates once jobs are completed which can then be kept on record.

Our specialist services have been well established and we pride ourselves on quality workmanship and service excellence.

Why Utilise Titan Solutions?

The Utilisation of Titan Solutions will provide the following benefits:

1. An undertaking by Titan Solutions to provide a service that no other company in South Africa can provide.

2. A service that will be regarded as value for money 3. Free Up internal Resources 4. Improve Focus 5. Reduce or Control Operating Costs 6. The provision of an all round specialist maintenance services without the time consuming effort

of outsourcing contractors and evaluating quotes. 7. Reliability and Minimum Downtime 8. Staff Satisfaction and Increased Productivity 9. Single Point of Delivery and Accountability 10. Health, Safety and Environmental Compliance

Non-Technical Infrastructure

Services

Tenant Installation and Management Space Planning and Interior Design Plastering and Painting Tiling, Carpeting and Installation of Wood Laminate Flooring Interior Plants Security/Risk Management Parking Waste Management

Technical Infrastructure

Services

Building Maintenance and Repair Building Signage Estate Maintenance Ceilings & Partitioning Compactors Construction Electrical and Lighting Internal Signage Mechanical Services Plumbing Developments

Business Support Services

Project Management Office Cleaning OHSAct Management & Consultancy

6 6

Our Black Employment Policy At a Level 1 (135%) BBEE level Titan Solutions is a Black Economic Empowered Company. We identify with the policies adopted by our country in creating opportunity for all races, genders and religions. At Titan Solutions we provide both employees and our members an equal opportunity to ensure growth and to sustain long- term profitability.

We intend on furthering this principle by employing black empowerment companies who have to go through a stringent evaluation to ensure that our clients receive service excellence and that our reputation is not jeopardised in any way. Aim Our aim is to provide exceptional service and workmanship which is cost effective for companies. In addition to this we strive to render our services in a Reliable, Efficient, and Professional manner.

History Titan Solutions started in 2001 as an electrical cable supplier under the company name of Titan Cables initially which supplied large volumes and types of copper cabling. This venture ultimately evolved into Titan Solutions when one of the major clients dealt with property and the need for both electrical as well as a property maintenance services was required. At first private clients were the main sources of income for the business however after marketing the company more extensively Titan Solutions was awarded several orders with Investec Property Group and its subsidiaries. During this time Titan Solutions also serviced Metboard Properties, Treslo Trading and Growthpoint Properties who now use Titan Solutions as one of their preferred service providers.

Vision At Titan Solutions our vision is to obtain the leading edge in the property market. We intend to do so by ensuring that our clients receive service excellence in conjunction with our primary aim.

7

Provide Partner Levels with other Vendors Titan Solutions has several Vendor Partners who assist the company in being a competitive service provider. As a BEE initiative Titan Solutions has taken upon a task of utilising small, medium and micro enterprises (SMMEs) who ordinarily do not have the financial capability to take on large projects and enables them to develop their enterprises into fully independent companies. Titan Solutions provides these SMMEs, as a mentor with advice and support with our main objective to develop these entrepreneurs such that they are able to maintain sustainable businesses. There are several criteria for these businesses to qualify for this initiative; businesses must:-

Be Black Owned Have been operating for at least 2 years Provide relevant services to the property industry i.e. Electrical, Plumbing, Partitioning, General

Building etc. Have suitable references of previous projects or contracts

Titan Solutions is also registered as a Plascon and Dulux Approved Applicator affording us to provide better pricing on these paints as a vendor partner.

Customer Orientation Our values are centred on Reliability, Efficiency and Professionalism. At Titan Solutions we firmly believe that by guarantee of service excellence to our clients we will sustain growth and develop into a leader of the property maintenance market. We will always have an uncompromised attitude that will demonstrate our high flexibility in meeting our clients needs at competitive rates. We have open-door policy where our clients are welcome to air any concerns they may have with us in order to come to a common resolution; to date we are proud to state that we have a completely clean track record which is largely due to the way we handle business and our clients.

Our Pledge We strive for service excellence, outstanding workmanship, reliability, an efficient service and professionalism when you choose to utilise our services.

Assuring you that we will exceed our client expectations.

8

Mission Statement Titan Solutions is committed to making South Africa a better place for all and to contribute to the development of black empowerment businesses .We intend doing so by:

Introducing our clients to expert and specialised black empowerment property specialist. Our clients will be rendered a service that surpasses all their expectations We will build and develop strategic relationships with our clients with the intent to promote integrated

delivery of specialised services. We will deliver service excellence to the retail, commercial and residential sectors. We intend to position ourselves in the market as a company that is making a difference in the property

industry and in our country, by employing black empowerment companies to render a service on our behalf