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Thomas John Strang 517.677.9249 [email protected] 10524 Peakview Place Unit 1 Littleton,
CO 80127
Professional Summary: A professional with a broad range of skills and experience in sales/marketing. Exceptional relationship building and communication skills with a proven track record generating consistent revenue growth. Poise under pressure to deliver results on time and on budget. Core strengths include:
Sales Marketing Guests Relations
Analysis/Reporting Problem Solving Coordination
Communication Staff Supervision Training
Professional Experience:
Lime Painting LLC Denver, ColoradoAccounts Manager 2016 - Present
Motivated/self-starter and the ability to work under pressure Build and maintain relationships with clients Develop and maintain excellent sales tactics Effectively manage time and establish priorities Adhere to company presentation guidelines and policies Strong interpersonal skills Manage assigned territory while developing new clientele
FireKeepers Casino Hotel Battle Creek, Michigan 2010 - 2016Positions Held: Executive Casino HostCasino HostVIP Concierge SupervisorPlayers Club SupervisorAurora (VIP) Lounge Player Representative
Responsible for maintaining and growing a base of 425 clients by building personal and business relationships through selling properties amenities, arranging hotel stays, concert/events, and dinner accommodations. Promoted casino gaming on a daily basis by attending local and regional events. Investigated and efficiently resolved customer issues and concerns.
Promoted four times in five years Met bonus incentive cap each of the last four quarters since implemented Increased players list by at least 20% the last two years (trips, average play, and actual) Arranged and anticipating VIP guests needs prior visiting property Assisted VIP guests needs while on property Built effective active listening skills while guiding customers through the gaming process Mastered feature-Advantage/Benefit sales techniques Selling and promoting casino credit to increase coin-in, average daily play, and guests actual play
per visit by 25% each the pasted three quarters Developed a “Play to Ticket,” promotion to drive VIP trips each day to increase average daily play
by 15% Development of compensation and upgrade policy through Patron and Vis Explore software to
increase average daily play and actual revenue to the bottom line by 20% or greater
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Developing monthly Banquet Event Orders and par levels for VIP Aurora Lounge through Red Rock Software
Managing Aurora Lounge staff through customer service and their food experience Managing Players Club Representatives to hold standards for Rewards Club, Call Center, Tickets
Sales, and FireKeepers Casino Hotel
Coldwater Surgery Coldwater, MichiganAdministrative Assistant (Part Time) 2004 – 2012
Managing policies and procedures Front desk responsibilities Greeting and scheduling patients Coordination of benefits and insurance processing Filing
Country Inn & Suites Kalamazoo, Michigan Receptionist & Event Set-up 2008 – 2009
Involved in all aspects of customer facing operations Working under in a highly demanding customer service driven environment Processed reservations and setup conference rooms for business clientele Mastered night audit operations Set-up and organized group functions Trained fellow employees
Angel Posting House & Livery Guildford, EnglandReceptionist & Event Banqueting Coordinator 2008 – 2008
Oversaw front of house operations Set-up and organize functions including business conferences, weddings, and private parties Working well under pressure in a high demanding customer service driven environment
Education:
Grand Valley State University Grand Rapids, MichiganBSC Business Hospitality Management 2005 – 2008
Includes: Hospitality Management, Marketing, Fundamentals of Hospitality, Sports Marketing, Human Recourse Management, Hospitality Law, Food and Beverage Service Systems, Information Analysis, and Event/Meeting Planning
Grand Rapids Community College Grand Rapids, MichiganGeneral Educational Classes 2003 – 2005(Teacher Training Course)
Volunteer Work Big Brothers Big Sisters (mentoring program for under privileged children)
o Built relationships and helped improve their skills socially and in school Kids Kingdom (community project)
o Helped build a playground for my local community Athletic charitable events
o Partake in local CrossFit and 5k, 10k races to help raise awareness/money for my community
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References
John Sennish, M.D. Jim WiseColdwater Surgery FireKeepers Casino HotelGeneral Surgeon Vice President of Marketing(517) 279-4720 [email protected]@gmail.com (269) 660-5721
Dustin Ploehn Lauren MaceroniFireKeepers Casino Hotel FireKeepers Casino HotelPlayers Club Manager Senior Executive Casino [email protected] [email protected](269) 832-7526 (269) 425-0353 Brian Decorah Terry Keith FireKeepers Casino Hotel Gaming CommissionPresident & CEO (269) 841-1072(269) 660-5475 [email protected]@firekc.com
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