ThistleThe Magazine of Jardine Matheson

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Group Chairman Celebrates 50 years with Jardines> page 3

Group Managing Director Attends Asia-Pacific Summit in Hawaii> page 6

Gala Celebrates Mandarin Oriental’s Paris Debut> page 9

Hongkong Land – Expanding its Commercial Property Portfolio Across Asia

Past, Present and FutureAs we enter the new Year of the Dragon, it is a good time to reflect on the past, make the

most of the present and look to the future.

At a special dinner held at Mandarin Oriental, Tokyo on 8th December, directors of our

main listed companies and country heads came together to celebrate Group Chairman,

Sir Henry Keswick’s 50 years with Jardine Matheson. A presentation described the Group’s

colourful history during the past half century and the Chairman’s great contribution in

building the business to where we are today.

In our feature on pages 14 to 19, we see how Hongkong Land, one of Asia’s leading

property investment, management and development groups, is making the most of the

present by extending its brand across Asia and positioning itself for further expansion.

As to the future, I shall be stepping down as Group Managing Director at the end of March

after six challenging but very enjoyable years in this position, and so this is the last time

I shall address you in this column.

Since I joined Jardines in 1969, there have been many changes. At that time, we were

primarily an agency house with the majority of our business in Hong Kong and despite

our long history we were a much smaller group than we are now. Today, we also have

market leading businesses in many sectors with an excellent position in Southeast Asia

complementing our historically strong position in Greater China. We have a sound balance

sheet providing a springboard for further expansion. While great businesses and sound

finances are important ingredients for success, I believe that even more important is the

professionalism, dedication and enthusiasm of our staff. And I would like to thank you all

sincerely for your tremendous efforts in driving growth across our Group.

I have every confidence that in the future, the Group will continue to develop and prosper,

reaching new heights, and I look forward to my ongoing association with Jardines as a

non-executive director of our principal listed companies.

Anthony Nightingale

At the Centre 2

Group Chairman Celebrates 50 years with Jardines

Asia Pacific Regional Board Meeting Held in Japan

Group Results Reflect Satisfactory Market Conditions

Group Managing Director Visits Southwest China

Projects …

Leadership 8

Gala Celebrates Mandarin Oriental’s Paris Debut

Gammon Joint Venture Wins Strategic Rail Network Contract

Jardine Lloyd Thompson Expands its Presence in Italy and Chile

New Attractions at Mandarin Oriental Hotels …

Spirit 26

CENTRAL Rat Race Raises Record Funds for MINDSET

MINDSET Participates in World Congress

Party Time for Boys’ and Girls’ Clubs

Association Families

IKEA Soft Toys Help Fund Rural Projects …

Feature 14

Hongkong Land – Expanding its Commercial Property Portfolio Across Asia

People 34

Hactl Unveils Vision 2015

Senior Management Changes

Group Celebrates St Andrew’s Day

Enterprise at Work … Jardine OneSolution

Performance 20

Prestigious Awards for Marina Bay Financial Centre

Wellcome Hong Kong Brands Awards Break All Records

Outstanding Customer Service from Group Companies in Hong Kong …

18

CON

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AT THE CENTRE

Group Chairman Celebrates 50 years with Jardines

Group Chairman Celebrates 50 years with Jardines

Asia Pacific Regional Board Meeting Held in Japan

A special dinner was held at Mandarin

Oriental, Tokyo on 8th December

2011 to celebrate Group Chairman

Sir Henry Keswick’s 50 years with

Jardine Matheson. The event was

attended by directors of a number of

the Group’s main listed companies and

country heads.

During the dinner, Group Managing

Director Anthony Nightingale gave a

well-received illustrated presentation

of Sir Henry’s half century with the

Group, which began in Hong Kong in

1961, the same year that the Group was

listed on the Stock Exchange there.

Paying tribute to Sir Henry,

Mr Nightingale said, “In the past

50 years since its flotation, Jardine

Matheson has developed and

prospered, and in doing so has

overcome many challenges and

setbacks, both commercial and

political. Using comparable figures, the

Group’s after tax profits have increased

100 fold over the period, rising from

US$14 million to US$1.4 billion, while

our market capitalization has grown by

nearly 200 times.

“An important ingredient in this

success is the leadership, the

vision and the determination of

Henry Keswick.”

As a record of his 50 years with the

Group, Sir Henry was presented with a

limited edition ‘Semicentennial’ report

for Jardine Matheson, in which he

features prominently, and an engraved

gold watch.

For the first time, the Jardine Matheson

Group’s annual Asia Pacific Regional

Board (APRB) meeting was held in

Japan, at Mandarin Oriental, Tokyo. The

event brings together Board members,

country heads and chief executives of

the Group’s main listed companies.

The APRB programme consisted of

a series of presentations covering

matters relating to the global economic

situation, politics in Japan, and

opportunities and challenges in

mainland China, as well as updates

on Group businesses. Guest speakers

were Taro Aso, a former Prime Minister

of Japan, and Jesper Koll, Head of

Japan Equity Research at J P Morgan.

The Jardine Matheson Group has

significant links with Japanese

companies, in particular Astra’s

relationships in the motor and heavy

equipment industries, and the Group’s

valued relationships with the country’s

three largest banks.

The APRB meeting ended with a

cocktail reception hosted by Group

Chairman Sir Henry Keswick for

government officials, local business

partners and colleagues based

in Japan.

A presentation on Group Chairman Sir Henry Keswick’s half century with Jardine Matheson was given by Group Managing Director Anthony Nightingale during the special dinner held to mark the event at Mandarin Oriental, Tokyo.

Participants at the Jardine Matheson Asia Pacific Regional Board Meeting held on 9th December 2011 at Mandarin Oriental, Tokyo.

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Group Results Reflect Satisfactory Market Conditions

The Jardine Matheson Group’s

Interim Management Statement

for the period 1st July to 8th

November 2011 reported that

satisfactory market conditions

were being experienced by many

of its businesses and confirmed

that, despite the uncertain global

economic environment, overall

results were ahead of 2010.

Jardine Pacific’s operations

continued to produce some

strong performances, although

Gammon Construction’s result

had been affected by two difficult

projects. Jardine Motors achieved

good sales in Hong Kong, but its

earnings were lower due to the poor

trading conditions in the United

Kingdom and reduced margins in its

mainland China operations. Jardine

Lloyd Thompson was trading well in

difficult markets.

Hongkong Land’s commercial

property interests were benefiting

from high levels of occupancy and

mostly positive rental reversions.

Dairy Farm was continuing to trade

ahead of the same period last year

with growth in sales and earnings.

Mandarin Oriental’s Tokyo property

continued to be impacted by low

levels of occupancy, but demand in

most of its other markets enabled

average room rates to increase

further. Jardine Cycle & Carriage saw

some improvement in income from

its non-Astra motor interests. Astra

itself was delivering strong results

with good performances across all

its major business segments.

Lord Powell Visits Beijing

During a visit to

Beijing, Matheson

& Co Director Lord

Powell of Bayswater

met with Chen Yuan,

Chairman of the

Development Bank

of China, to discuss

the outlook for the

Chinese economy.

Midnight Gun Marks Beginning of 2012

The traditional Jardines’ Midnight

Gun Salute to the New Year was fired

by Mrs Christina Nightingale, wife of

Jardine Matheson Group Managing

Director Anthony Nightingale, who is

retiring at the end of March after six

years in the position.

Mr Nightingale has served in a

number of senior executive positions

since joining the Group in 1969 and

joined the Board in 1994. He will

remain associated with the Group as

a non-executive director of its main

listed companies.

Mr Nightingale also holds a

number of positions in the public

sector. He is a Non-Official

Member of the Commission on

Strategic Development, a Member

of the Committee on Strategic

Enhancement of Hong Kong as an

International Finance Centre, a

Member of the Committee on Real

Estate Investment Trusts of the

Securities and Futures Commission,

a Vice President of the Real Estate

Developers Association of Hong

Kong and a Council Member of the

Employers’ Federation of Hong

Kong. He is Chairman of the Sailors

Home and Missions to Seamen, a

Hong Kong Representative to the

APEC Business Advisory Council,

Chairman of the Hong Kong-APEC

Trade Policy Study Group Limited,

and a Member of the Mayor of

Chongqing’s International Economic

Advisory Council.

The Jardines’ Midnight Gun fired by Mrs Christina Nightingale heralds the arrival of 2012.

Farewell for Indonesian Ambassador

Jardine Matheson Chairman

Sir Henry Keswick (centre)

and Director Simon Keswick

(fifth left) attended a farewell

reception at the Mandarin

Oriental Hyde Park, London,

for the departing Indonesian

Ambassador to the United

Kingdom, His Excellency Yuri

Octavian Thamrin (fourth left).

Group Increases Stake in Jardine Lloyd Thompson to Over 40%

Group Managing Director Visits Southwest China Projects

and Hongkong Land Chief Executive

Y K Pang.

First stop was Chengdu where

Mr Nightingale visited Zung Fu’s new

Mercedes-Benz Nanxing showroom.

Mr Nightingale also toured

the site of Hongkong Land’s

new development project,

W E City. His final stop

in Chengdu was to call

on Jinjiang District Party

Secretary Zhou Siyuan.

Next stop was Chongqing

where Mr Nightingale was

accompanied by the Head of

the Chongqing Land Bureau,

Zhang Dingyu, and his

Deputy, Dong Jianguo, to see the site

for Zung Fu’s first dealership in the city.

Over the next two days Mr Nightingale

visited Jardine Matheson’s many

projects in Chongqing including all

three of Hongkong Land’s major

residential property projects, which

together constitute one of the largest

foreign investments in the city.

Mr Nightingale was also received by

the Mayor of Chongqing, Huang Qifan,

called on the Party Secretary of the

Liangjiang New Area, Weng Jieming,

and met British Consul General Simon

Lever and Madam Zou Xiaoping,

Director of the Liangjiang Forum

Preparation Committee.

Jardine Matheson Group Managing

Director Anthony Nightingale travelled

to Southwest China to visit Group

projects in Chengdu and Chongqing.

He was accompanied by Jardine

Matheson China Chairman David Hsu

Third right: Jardine Matheson Group Managing Director Anthony Nightingale and his delegation with (centre) Mayor of Chongqing Huang Qifan.

The Jardine Matheson Group has

increased its shareholding in Jardine

Lloyd Thompson (JLT) from 30.35% to

over 40.35%. This was achieved through

a £166 million (US$209 million) partial

cash offer, which received a strong

positive response from shareholders.

The offer for 10% of the share capital of

JLT, which is listed on the London Stock

Exchange, was made at a price of

765 pence per share. This represented

a premium of 23.6% to the closing

price of the shares on the last

business day before the

announcement of the offer.

The structure of the partial offer was

designed to provide JLT with a stable

platform from which to pursue its

growth strategy while allowing it to

benefit from the reinforced support of

the Jardine Matheson Group in Asia

and elsewhere.

“I believe that the strengthening of

the ties between Jardine Matheson

and JLT will benefit our clients, our

people, the partners with which we

trade and our shareholders,” said

JLT Chief Executive Dominic Burke.

“It represents a material vote

of confidence in JLT at a time of

considerable economic turmoil, as

well as a long-term commitment to

JLT’s independence.”

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Group Managing Director Attends Asia-Pacific Summit in Hawaii

Second left: Group Managing Director Anthony Nightingale participating in a discussion panel at the APEC CEO Summit in Honolulu, Hawaii. Fellow panelists were from left: Bill English, Deputy Prime Minister and Minister of Finance, New Zealand; Jerry Webman, Chief Economist, Oppenheimer Funds; and the panel’s Moderator, Diane Brady, Senior Editor and Content Chief, Bloomberg Businessweek.

Zung Fu Driving its Network Across Southern China

Almost a quarter of a century after

Jardine Motors Group subsidiary

Zung Fu first established a presence

in mainland China, the company is

driving forward its ambitious plan to

be the number one Mercedes-Benz

dealer in Southern China.

Long before mainland China became a

market for luxury cars, Zung Fu set up

the first of a series of repair workshops

in 1986. In 1993, Shenzhen Zung Fu

was opened as the first Mercedes-

Benz authorized service centre in

Southern China. From these initial

strategic moves, Zung Fu (China) has

built up a network of 23 Mercedes-

Benz and 11 smart car outlets as well

as four StarElite outlets, which sell

well-maintained and certified pre-

owned cars from Mercedes-Benz.

Today, Zung Fu (China) is the biggest

Mercedes-Benz dealership network in

South, Mid-South and Southwestern

China, with a customer base of over

80,000. In 2011, the company sold

more than 20,000 units of Mercedes-

Benz and smart vehicles, which

represents 40% year on year growth.

In South China, it has achieved a 50%

market share.

“Over the next three years, Zung Fu

plans to grow its network further to

more than 40 outlets spread over

Southern China,” said Zung Fu Chief

Executive Michael Lee.

From its earliest days in Southern

China, Zung Fu’s strategy has been

to predict the economic development

In his role as Hong Kong’s

representative to the Asia-Pacific

Economic Cooperation Business

Advisory Council (ABAC), Jardine

Matheson Group Managing Director

Anthony Nightingale attended the

Fourth 2011 ABAC Meeting and related

events of the APEC Economic Leaders’

Meeting (AELM) held in Honolulu,

Hawaii in November.

Mr Nightingale chaired the meeting

of the ABAC Action Plan and Advocacy

Working Group (APAWG) to enhance

working linkages with APEC, track the

progress of ABAC’s recommendations

to APEC and develop action and

advocacy plans on key ABAC priorities.

Mr Nightingale will continue to serve

as the ABAC APAWG Chair in 2012.

During the AELM, Mr Nightingale was

also invited to be one of the panelists

in the session ‘Investment Frontiers:

Where is the Smart Money Going?’

at the APEC CEO Summit. Fellow

panelists included the Deputy Prime

Minister of New Zealand, Bill

English. In addition, Mr Nightingale

also attended a small group APEC

Leaders’ dinner with the Malaysian

Prime Minister, Najib Razak.

The highlight for Mr Nightingale of

the weeklong event was attending

the small group ABAC Dialogue

with five APEC Economic Leaders,

which included President Hu

Jintao of China, and the Presidents

of Chile, the Philippines and

Vietnam. US President Obama

also sat in on the first part of the

hour-long meeting during which

Mr Nightingale and 14 other ABAC

representatives discussed key

messages and recommendations

on the business sector’s priorities

and concerns with the Leaders.

Subjects covered included Regional

Economic Integration, Sustainable

Growth, Support for Small and

Medium Enterprises, and Growth

and Job Creation.

potential of evolving cities and pre-

empt competitors by being the first

Mercedes-Benz dealer to establish a

presence in their key areas.

For example, Zung Fu made a move

into Changsha, the provincial capital

of Hunan and now a key city in the

Mid-South, in 2004. In 2008, Hunan

Zung Fu was relocated and upgraded

to become the largest car dealer in the

region. In 2011, Xiangtan Zung Fu was

set up to extend the network in Hunan

province into more major cities.

“Similarly, Zung Fu was among the

first luxury car dealers to recognize the

potential of Chengdu when, in 2000,

the Chinese Government announced

its plans to encourage investment

in this vast underdeveloped

Western region,” explained Mr Lee.

“Subsequently Chengdu Zung Fu

opened as the first Mercedes-Benz

dealer in Sichuan province in 2001.”

Last November, Zung Fu opened its

second dealership in Chengdu –

Chengdu Zung Fu Nanxing – and a

third, Chengdu Zung Fu Yixing, is due

to open in the first half of this year.

“Both Chengdu and Chongqing in

Sichuan Province form an important

economic hub in the Southwest

region of China. Hence, continuous

investment in this area is very

important for Zung Fu’s future

development,” said Mr Lee.

With this in mind, Zung Fu’s next

strategic move will be into the

Chongqing market where it expects to

establish a dealership by 2013. This

will enable the group to maximize the

business potential of the area and

create a stronger network comprising

the dealerships in Chengdu and

Chongqing and in the years ahead, the

addition of other new dealerships in

Sichuan province’s second tier cities.

Zung Fu plans to extend its presence

in other areas too, in order to maintain

its leading market position. Currently

the group is exploring potential

new markets in Guangxi and several

other provinces, as well as planning

to further expand its network in

Guangdong Province’s second and

third tier cities.

“The enormous economic growth of

the region and subsequent consumer

demand for high-end vehicles has

created a period of impressive

growth. Zung Fu’s careful strategic

planning has ensured that we have

been well-placed to make the most of

that and this is a situation we expect

to capitalize on further in the years

ahead,” said Mr Lee.

Jardine Motors Group Chief Executive Adam Keswick (centre right) and Jardine Pacific Finance Director Geoffrey Brown (centre left) attended the opening ceremony of Chengdu Zung Fu Nanxing, Zung Fu’s second dealership in the city.

Zung Fu, which has grown to become the largest Mercedes-Benz dealer group in Southern China, is continuing to expand its network further.

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LEADERSHIP

Gala Celebrates Mandarin Oriental’s Paris Debut

Gammon Joint Venture Wins Strategic Rail Network Contract

A Gammon joint venture with Leighton

Asia has commenced work on a

HK$8.9 billion (US$1.15 billion) contract

awarded by the MTR Corporation to

construct the West Kowloon Terminus

Station North for the Guangzhou-

Shenzhen-Hong Kong Express Rail

Link (XRL), which forms part of China’s

strategic national express rail network.

This is the biggest and final XRL civil

contract and the second XRL contract

secured by the joint venture, following

the award of the West Kowloon Terminus

Approach Tunnel South project.

Construction will take place in a highly

urbanized environment, requiring

sensitive management of road and

utility diversions. Excavation to a

depth reaching 33 metres will require

the removal of 1.7 million cubic metres

of earth and the placement of 600,000

cubic metres of concrete and 150,000

tonnes of reinforcement steel.

On completion, the project will

provide a world-class rail terminus

and serve as an international gateway

to China. A key element is a dramatic

steel and glass roof structure that

will be a prominent feature of the

Kowloon skyline.

“The joint venture is particularly

delighted that our technical

competence and reputation for

excellent quality have enabled us

to win another prestigious contract

on the XRL. We are confident we will

safely deliver a development of the

highest quality,” said Gammon Chief

Executive Thomas Ho.

Gala Celebrates Mandarin Oriental’s Paris Debut

From left: MOHG Chief Executive Edouard Ettedgui with Mandarin Oriental ‘fans’ Vanessa Mae, Kenzo Takada, Helene Grimaud and Liam Neeson at the gala to celebrate the debut of Mandarin Oriental, Paris.

Mandarin Oriental, Paris celebrated

its entry into Paris society with a

glamorous gala attended by more

than 500 celebrities, dignitaries and

society guests.

Guests were treated to a performance

from internationally-renowned

virtuoso violinist Vanessa Mae, an

amazing display by the award-winning

Guangzhou Acrobatic Troupe of China

and a ‘dance of the fans’ invoked by

choreographer Blanca Li, whose show

was inspired by Mandarin Oriental’s

fan symbol.

Among the celebrities present were

Alain Delon, Liam Neeson, Maggie

Cheung, Kenzo Takada, Helene

Grimaud, Bruno Frisoni, Pierre

Gagnaire, Mireille Darc, Patricia Kaas,

Frank Leboeuf, Aurélie Dupont and

Julie Depardieu.

“This chic gala was the perfect way

to celebrate the arrival of our luxury

brand in Paris,” said Mandarin

Oriental Hotel Group Chief Executive

Edouard Ettedgui. “We look forward to

establishing the hotel as a benchmark

in the city for service excellence,

elegance and style.”

A computer-generated impression of how the station concourse at West Kowloon Terminus will look on completion of the contract won by the Gammon joint venture.

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in 2020. Alta is the

holding company of

Orbital Corredores de

Seguros, the fourth

largest insurance

broker in Chile, and

Alta Re, a reinsurance

broker which

commenced operations

in April 2010. It has

been a member of

the JLT International

Network since 2010.

“These developments are further

steps forward in JLT’s strategy of

building our international reach and

relevance with a focus on our core

specialisms,” said JLT Chief Executive

Officer Dominic Burke.

Zung Fu Fun Day for Mercedes-Benz Customers

Kids enjoy the games at the ‘Zung Fu Fun

Day 2011’, which was attended by more

than 3,000 Mercedes-Benz customers in

Hong Kong and held at the AsiaWorld Expo

adjacent to Hong Kong International Airport.

The latest Mercedes-Benz models including

the new CLS, C-Class, SLK and C-Coupe were

on show, along with a wide selection of

AMG products.

Jardine Lloyd Thompson Expands its Presence in Italy and Chile

Asia Risk Council Turns Five

The Asia Risk Council (ARC), which was

established by Jardine Lloyd Thompson

(JLT) in 2007, has marked its fifth

anniversary. The Council was set up to

provide a forum for ‘decision makers

on risk’ from across Asia to meet their

peers and debate issues to help raise

the region’s culture of risk awareness.

A record 85 JLT clients and prospective

clients participated in the fifth

annual meeting, which was held in

Hong Kong. Delegates came from

11 countries, across major industries,

which included transportation,

finance, telecommunications and

power, as well as from government

and non-governmental agencies.

The focus of the event was on

emerging risks, with further sessions

addressing issues such as Corporate

Social Responsibility; dealing with

natural disasters; and risks

associated with the advent of

cloud computing.

“The ARC has achieved significant

growth in attendance since its

inception, which attests to its high

relevancy and recognition as the

premier risk management event in

Asia,” said JLT Asia Managing

Director – Risk Consulting Paul Clarke.

Jardine Lloyd Thompson (JLT) is

expanding its presence in Italy and Chile.

Italian Deal Lays Foundation for Future Growth

In Italy, JLT has signed heads of

agreement to combine its existing

Italian broking business Jardine Lloyd

Thompson S.p.A. with the business of

Marine & Aviation S.p.A (M&A), one

of the oldest brokers in the Italian

insurance market. Following the

transaction, JLT will have a 25% interest

in the newly formed joint venture and will

have representation on the board with

JLT senior employees forming part of the

ongoing senior management team. JLT

will also acquire a 25% interest in Marine

Aviation & General (London) Ltd.

Jardine Lloyd Thompson has expanded its presence in Chile.

Chile Acquisition Adds Leading Firms to JLT Group

In Chile, JLT has completed the

acquisition of an initial 50.1% interest

in the share capital of Alta SA with

an option to acquire a further 25%

At the topping-out ceremony for World Trade Centre II are from left: Tom Aaker, Chief Executive Officer, Standard Chartered Bank; Y K Pang, Chief Executive, Hongkong Land; Dr Ing. Fauzi Bowo, Governor, DKI Jakarta; Elizabeth Proust, Director General, Total E&P Indonesie; Dr Vince Cable, Secretary of State for Business, Innovation and Skills, Government of the United Kingdom; Siti Hartati Murdaya, President Director, Central Cipta Murdaya; and David Fletcher, President Director, Permata Bank.

Hongkong Land Achieves Significant Milestones

Hongkong Land has achieved

significant milestones in Singapore

and Jakarta.

In Singapore, the third and final tower

at joint venture development Marina

Bay Financial Centre (MBFC) has been

topped out. The completion of Tower 3

at MBFC makes the development one

of the largest providers of prime Grade

A office space – nearly three million

square feet – in Singapore.

Guest of honour at the symbolic

topping-out ceremony was Teo Chee

Hean, Singapore’s Deputy Prime

Minister, Co-ordinating Minister for

National Security and Minister for

Home Affairs.

In Jakarta, PT Jakarta Land, in which

Hongkong Land has a 50% interest,

has celebrated the topping-out of

World Trade Center II.

The 30-storey World Trade Center II

office tower in the heart of Jakarta’s

Central Business District (CBD) will be

the most modern commercial building

in Indonesia when it is completed in

the middle of this year.

“The topping-out of World Trade

Center II is a symbol of our long-term

commitment to the Indonesian market

and our absolute focus on developing

and managing high-quality, market-

leading buildings in key CBD locations

around Asia,” said Hongkong Land

Chief Executive Y K Pang.

New Attractions at Mandarin Oriental Hotels

Mandarin Oriental hotels in Hong

Kong, Jakarta and Kuala Lumpur

have each launched new culinary

attractions, while in Singapore a new

luxurious ‘Spa at Mandarin Oriental’

has been introduced.

In Hong Kong, The Excelsior has

unveiled a new look for Chinese

restaurant, Yee Tung Heen, inspired

by the Chinese dramatic art of Bian

Lian (Sichuan opera). Guests also

enjoy ‘culinary art pieces’ provided by

Executive Chef Ho Wah using the best

ingredients from Southern China.

At Mandarin Oriental, Jakarta,

Chinese restaurant Xin Hwa has

undergone a number of changes to

enhance its ambience and interior

and introduced its new chef, Chan Yiu

new all-day dining

venue. Mosaic

boasts an elegant

interior and features

a mix of local and

international cuisine.

Meanwhile in

Singapore, the new

‘Spa at Mandarin

Oriental’ has already

received the coveted

Forbes ‘Five Star Award’

for excellence, and

is one of only two spas in the city to

achieve this honour. Facilities include

six treatment rooms, a reflexology

area, a tea lounge and one-to-one

consultation areas. There are also

two private Spa Suites and a VIP

Treatment Suite.

The spa at Mandarin Oriental, Singapore offers a sanctuary of healing, relaxation and calm.

So, an expert in authentic Cantonese

and Szechuan cuisine.

Guests at Mandarin Oriental, Kuala

Lumpur now have another award-

winning restaurant to choose from

with the opening of Mosaic, a

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Market Place by Jasons Brand Campaign Brings Tremendous Results

MTR trains on the Hong Kong and Tsuen Wan lines have been transformed into Market Place by Jasons shopping aisles.

Strong Group Presence at Cambodia Investment Conference

The Jardine Matheson Group had

a strong presence at the biennial

investment conference organized

by the International Business

Chamber of Cambodia and held in

Phnom Penh.

For the third time, the Group was

a lead sponsor of the ‘Global

Challenges, Cambodia’s Responses’

event, which also provided a good

opportunity to showcase the Group’s

increasing interest in Cambodia with

its high GDP growth rate, emerging

middle class and increasing

consumer wealth.

The Jardine Matheson booth at the

entrance to the conference hall

attracted considerable attention and

was visited by Deputy Prime Minister

and Minister of the Economy and

Finance Keat Chhon, as well as the

Minister of the Council of Ministers

and Deputy Prime Minister Sok An.

Jardines’ current presence

in Cambodia dates from the

beginning of the 2000s with

the establishment of Jardine

Schindler (Cambodia) Ltd. This

was followed in 2009 by a 12.25%

investment by JSH Asian Holdings

Limited in ACLEDA Bank Plc,

Cambodia’s largest bank, and a

US$35.7 million Hongkong Land

purchase last year of development

properties in Phnom Penh and

Siem Reap.

Market Place by Jasons has launched

the second stage of its Hong

Kong-wide marketing campaign

‘Your Lifestyle Supermarket’. This

follows on from the first ten-week

stage launched in May 2011, which

successfully boosted brand awareness

and popularity.

The second stage features widespread

television advertising of the brand,

as well as on Mass Transit Railway

(MTR) trains, buses and minibuses.

A key element is the transformation of

the inside of MTR trains on the Island

and Tsuen Wan lines into Market

Place by Jasons supermarket aisles.

Brand building activities have also

been extended into events such as

the annual Hong Kong Wine & Dine

Festival, amongst other customer

engagement activities, in-store events

and promotions.

Over the last four years, Market Place

by Jasons has expanded rapidly in

Hong Kong to its current 16 stores.

Hactl Launches New IT System for SuperTerminal 1

Hong Kong Air Cargo Terminals

Limited (Hactl) has introduced a

totally new cargo management

system, COSAC-Plus, to SuperTerminal

1, the world’s largest independent air

cargo handling facility. This follows

almost three years’ development and

a HK$240 million (US$31 million)

investment.

COSAC-Plus is the third generation

of the groundbreaking cargo

management system first introduced

by Hactl in 1976 at Hong Kong’s

former airport, Kai Tak. Developed by

HACTL Solutions Ltd, an independent

company established in 2009, the

new system embodies hundreds of

improvements and handles images

for the first time.

“COSAC-Plus builds on the impressive

functions of its two predecessors, and

presents a greatly-enhanced system

in a modern, user-friendly format,”

said HACTL Solutions Director Tan

Chee Hong.

Left: Jardine Matheson Country Chairman, Vietnam Alain Cany with the Deputy Prime Minister of Cambodia, Sok An at the Jardines’ booth at the ‘Global Challenges, Cambodia’s Responses’ investment conference.

JEC Wins New Business

In Shanghai, JEC is to supply one

of the largest combined cooling,

heating and power (CCHP) systems in

mainland China for two

substations in Hongqiao

Business District, Core

Area Phase 1.

Hongqiao Business

District is the first

low-carbon economic

development in

Shanghai. As an

example of energy

efficiency and emission

reduction, in addition

to power generation,

JEC will recover the

waste heat from jacket

water and the exhaust emissions of

gas engines and use them to supply

cooling and heating respectively.

In Hong Kong, a JEC joint venture is

to upgrade the preliminary sewage

treatment works at Sandy Bay,

Cyberport, Wah Fu, Aberdeen and Ap

Lei Chau. This means that JEC is now

involved in the upgrading of all such

works in the Harbour Area Treatment

Scheme Stage 2A project.

Reflecting JEC’s expertise in providing

reliable power supplies for critical

facilities, the company is to supply the

standby generating plant for a data

centre facility in Kwai Chung.

Two Firsts for Jardine Aviation Services

deployed by JAS’ Airport Dispatch

& Station Control and Occupational

Health & Safety departments for the

transportation of flight documents and

personnel, as well as ramp patrolling.

“These smart electric drives are a

visible example of how JAS takes

advantage of technical innovation

to cope with the carbon issue at the

airport,” said JAS General Manager,

Marketing Services Dave Li.

Jardine Aviation Services provides ramp handling services for All Nippon Airways’ Boeing 787 Dreamliner aircraft.

Jardine Aviation Services (JAS) has

scored two recent ‘firsts’ at Hong Kong

International Airport.

Successful Debut of Dreamliner

In one, JAS successfully handled the

world’s first commercial flight of the

new Boeing 787 Dreamliner operated

by All Nippon Airways (ANA) from Tokyo

to Hong Kong in October 2011.

JAS ground handling teams greeted

the Dreamliner with professional flight

operations, load control and ramp

handling services. The Dreamliner’s

arrival marked a new era of aviation

industry, as it is one of the world’s

greenest aircraft in terms of noise

production and fuel efficiency.

JAS has been a trusted ground handling

partner for ANA since 2005 and has

recently extended the scope of its

operations for the airline to also cover

passenger services, thus providing an

integrated airport-service solution.

JAS Pioneers Green Airport Mobility

In the second ‘first’, JAS, as a selected

pilot programme partner of Mercedes-

Benz Hong Kong, has introduced two

zero-emission smart electric cars to its

fleet as part of its green initiatives to

reduce carbon emissions at Hong Kong

International Airport.

In what is a one-year trial programme,

the two electric drives are currently

A computer-generated visual of how the combined cooling, heating and power system located at the North substation in the Shanghai Hongqiao Business District will look on completion.

Jardine Engineering Corporation (JEC)

has won a series of new contracts in

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FEATURE

Hongkong Land – Expanding its Commercial Property Portfolio Across Asia

Hongkong Land – Expanding its Commercial Property Portfolio Across Asia

From Hong Kong where the group

has established one of the best

commercial property portfolios in the

world, Hongkong Land is currently

developing its brand across Asia,

applying its expertise and experience

to evolving new commercial districts

and setting new standards of

partnership, integrity and excellence.

Founded in Hong Kong in 1889 and

closely involved from the outset in

the growth of the city, Hongkong

Land is today one of Asia’s leading

property investment, management

and development groups. It owns and

manages some 450,000 sq. m.

(five million sq. ft.) of prime

commercial space that defines the

heart of Hong Kong’s Central Business

District (CBD) as well as managing a

further 450,000 sq. m. in Singapore,

along with operations in Macau,

Vietnam, Thailand and Indonesia.

The group also develops premium

residential properties in a number of

cities in the region.

“Hongkong Land helped to form and

then develop Hong Kong’s city centre

into the stylish area of

business efficiency and

metropolitan lifestyle that

it is today,” said Hongkong

Land Chief Executive

Y K Pang, “and it is from

here that we are expanding

our business throughout

the region, while continuing

to reinvest in Hong Kong.”

In Singapore, Hongkong

Land has worked closely

with Government

authorities and its joint

venture partners to create

the new financial and

business district of Marina

Bay, while in Macau,

‘One Central Macau’ is fast

becoming the enclave’s

premier destination. In

mainland China, where

Hongkong Land recently

won the tender to develop

an integrated retail centre on a

premier site in the heart of Beijing,

the group will apply its successful

Central concept to what is expected to

become an international landmark in

the city. In other markets too such as

Vietnam, Cambodia and Indonesia,

Hongkong Land is helping to improve

city areas, set new benchmarks for

architectural and retail standards,

and introduce new property

management capabilities.

“Hongkong Land’s properties in

Hong Kong and other Asian centres

are recognized as market leaders and

house the world’s foremost financial,

business and luxury retail names,”

explained Mr Pang. “Each property

commands a prime location and

when completed, each is managed

by our own specialist teams. They

work around the clock to deliver the

very personal property management

standards and tenant services for

which Hongkong Land has become an

industry byword.”In Hong Kong, the Landmark’s skylighted Atrium is home to many of the world’s most famous fashion brands.

Marina Bay Financial Centre – Hongkong Land’s latest joint venture development in Singapore’s new Central Business District.

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Brand Central Sets the Standards

Sustainability has been integral to

Hongkong Land’s business philosophy

for many years and the group is

committed to the ongoing reduction

of carbon emissions from its buildings

through energy efficiency, the use of

new technologies and materials and

applying best practices.

“We have a very strong track record,

too, of pioneering products and

solutions that benefit our environment

as well as our tenants,” said Mr Chow.

Most recent has been the

introduction of a green roof

project during a complete

retrofit of the podiums

of both The Landmark

Atrium and The Rotunda,

Exchange Square to create

a rooftop environment

that can sustain plant

life and is aesthetically

pleasing, while

reducing the buildings’

carbon footprints.

Hongkong Land has also

been actively involved in

enhancing the public areas

around its buildings. In

Hong Kong, the group has

worked closely with the

Hong Kong Government

since 2003 on ‘CENTRAL Cityscape’,

an initiative which focuses on features

such as trees and greenery, signage

and lighting to create a welcoming

ambience and, where possible,

enhance personal safety and security

too through improved pavements

and drainage, and railings separating

pedestrians from traffic.

“We believe that through initiatives

like Cityscape we can contribute to the

life and well-being of the communities

around our buildings,” said Mr Chow.

the key pillars of product, service and

marketing excellence,” said Executive

Director, Commercial Property,

Raymond Chow. “It conditions our

thinking and defines our every action.

Even as the best, we believe we can

always strive for better.”

Regarding its clients as partners,

Hongkong Land endeavours to

proactively manage their tenancies

and ensure they run as smoothly as

possible. Its Customer Service Centre

supports these relationships, while

ongoing upgrades such as improved

directional signage, and state-of-

the-art lifts and escalators ensure

that its buildings operate efficiently

and effectively.

“We pride ourselves on our long-term

relationships with our clients, many

of whom will often be with us for over

15 years,” said Mr Chow. “Indeed, we

even have clients who have been with

us for three generations – grandfather,

father and now, son.”

Hongkong Land’s Central portfolio

sets the standards for all the group’s

developments around the region.

Comprising 12 premium commercial

properties interlinked by a network of

footbridges, this hub forms the heart

of the city’s CBD. The office buildings

are occupied by many of the world’s

leading multinational companies and

banks, while its 54,700 sq. m. of retail

space houses the flagship stores of

virtually every global luxury brand,

one of the greatest concentrations

anywhere in the world.

Over the years, Hongkong Land has

continued to refine and upgrade its

Central portfolio ensuring that it keeps

pace with technology and trends and

remains the location of choice for both

local and international businesses,

as well as the preferred destination

of local and visiting shoppers,

particularly those from the growing

mainland China market. Most recently

this has included the refurbishment

of The Landmark, Prince’s Building

and The Forum. Integrated facilities

such as The Landmark Mandarin

Oriental hotel and new retail concept,

Landmark Men, also play an important

role in defining Hongkong Land’s

reputation for innovation. The latter,

which opened in mid-2011, required a

complete revamp of The Landmark’s

first basement floor to create a

one-stop fashion hub for the male

trendsetter. Another innovation has

been to increase the emphasis on

Central as a dining destination, with

the area now boasting four restaurants

with Michelin Stars.

Underpinning the success of Central is

Hongkong Land’s continual quest for

excellence, which is exemplified in the

levels of property management and

customer service it offers. “Excellence

is at the core of all we do and forms

Prince’s Building was the first Hongkong Land property to undergo ‘CENTRAL Cityscape’ refurbishment, not only enhancing its ambience, but that of the surrounding areas as well.

Singapore

In Singapore, Hongkong Land

manages a portfolio of assets that

represents the approximate size of

Hong Kong. The group first entered

this key market just over a decade ago

with its first project, the wholly-owned

office development, One Raffles Link

and its retail component, CityLink Mall.

This was followed by joint venture

project One Raffles Quay, a two-

tower office development specifically

designed to meet the requirements

of leading financial institutions

and multinationals. Most recently,

Hongkong Land has been playing a key

role in the joint venture project, Marina

Bay Financial Centre (MBFC), which

is creating a new financial district

for Singapore on a prime waterfront

site and is one of the most ambitious

mixed-use developments under

construction anywhere in the world.

The entire development comprises

three office towers offering

278,700 sq. m. of prime Grade A office

Developing New Markets in Asia

Singapore’s growth as a global

business and financial hub.”

Indonesia

Hongkong Land first established a

presence in Indonesia in 2003 through

its 50% joint venture PT Jakarta

Land, which owns and manages the

Metropolitan Complex in the heart of

the capital. Currently this comprises

80,000 sq. m. of prime office space in

three buildings. Another 57,000 sq. m.

of office and retail space will come

on stream later this year with the

completion of World Trade Center II.

This is the most advanced commercial

office building in Jakarta and the

first certified sustainable office

building in the CBD. In addition,

there is significant land for future

development which will meet the

growing demand from multinational

corporations and leading Indonesian

companies for premium office space in

Jakarta’s CBD.

“Through the land bank we have the

opportunity to further grow our city

centre portfolio, while also seeking

opportunities to expand our footprint,”

explained Mr Garman.Through its 50% interest in Jakarta Land, Hongkong Land is poised to benefit from the future growth of the Indonesian capital’s Central Business District.

space, two residential towers with 649

luxurious apartments and penthouses,

and Marina Bay Link Mall, which will

provide 16,350 sq. m. of retail space.

“This project is drawing on our key

strengths and expertise in city centre

developments,” explained Executive

Director, South Asia, Robert Garman.

“When completed in 2013, MBFC

will play a vital role in advancing

One Raffles Quay – a joint venture commercial development in the new financial district of Singapore.

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the flooding, we are working hard on

marketing and promotions to ensure

a swift return to normal business

and pedestrian traffic, as well as

raising substantial sums of money for

flood relief.”

Cambodia

Last year, Hongkong Land took its

first steps into Cambodia with the

purchase of a property portfolio

consisting of four freehold sites in

Phnom Penh – a one-hectare site in

the CBD, which is to be developed;

a smaller riverfront property in the

key tourist area; and two serviced

apartment buildings, Colonial

Mansions I and II – and one leasehold

site in Siam Reap.

Colonial Mansions are currently

undergoing a major refurbishment,

which will set new standards for city

centre serviced apartment living

when completed, as well as ensure

that Hongkong Land’s brand values

are maintained at the highest levels.

One Central Macau has quickly established itself as the flagship luxury retail centre in Macau.

Vietnam

Hongkong Land was an early investor

in Vietnam in 1995 as its economy

and infrastructure began to develop.

Central Building located next to

Hanoi’s iconic landmark Hoan Kiem

Lake was followed by 63 Ly Thai To,

which is near the Opera House. The

two prime properties, which comprise

office and retail space, are both market

leaders with blue chip tenants.

As Vietnam continues to develop,

Hongkong Land is currently exploring

opportunities to expand its presence

to Ho Chi Minh City.

“We were ahead of the game when we

moved into Vietnam and are keen to

retain our market leading position with

further investment in other key areas

of the country,” said Mr Garman.

Thailand

Gaysorn Shopping Centre in Bangkok

is a prime example of Hongkong

Land’s ability to apply its brand

Central concept outside Hong Kong.

Following the establishment of a joint

venture with leading Thailand property

developer, the Gaysorn Group, in

2001, to refurbish, lease and manage

Gaysorn, Hongkong Land effectively

created what is today the city’s

premier luxury retail centre. Located in

the legendary Ratchaprasong Square

shopping area, Gaysorn houses many

of the world’s leading designer labels

and Thailand’s top brands.

In spite of recent political unrest and

the challenges of heavy city centre

flooding, Hongkong Land takes a long-

term view on the potential of Thailand.

“We feel Thailand has a promising

future,” said Mr Garman. “Following

“We believe the Cambodian property

market offers great growth potential in

the long term,” said Mr Garman.

Macau

Although it is only two years since it

came on stream, One Central Macau

has quickly established itself as the

flagship luxury retail centre in Macau.

A waterfront mixed-use project

in the heart of the city, One Central

Macau comprises seven residential

towers, a three-level shopping mall

housing many of the world’s

leading luxury brands, the 213-room

Mandarin Oriental, Macau hotel and

‘The Residences & Apartments at

Mandarin Oriental, Macau’, the first

to open in Asia.

“We spring-boarded brand Central

into Macau and within a very short

time have created the ultimate

urban luxury lifestyle in the heart

of the city’s gaming paradise,” said

Raymond Chow.

Well Positioned for the Future

With its strong balance sheet

and cash flow, Hongkong Land

enters 2012 well positioned for

further expansion when suitable

opportunities arise. Although the

global economy remains uncertain,

the Asian economies are robust,

creating increasing demand from

both foreign and local companies

for more office space as they grow

their businesses in the region.

As Hongkong Land’s commercial

developments get underway in

Beijing and the group grows its

presence in other parts of the

region, it remains firmly focused

on its goal of developing and

managing high-quality, market-

leading buildings in CBD locations

around Asia.

At the same time, the group continues

to enhance its office and retail

properties in its key Hong Kong market.

“Hong Kong is the original hub and

we never lose sight of its importance in

terms of its location and international

position. Singapore is now also

gaining substantial importance as

the hub for South Asia and as a key

financial centre in Asia,” said Raymond

Chow. “With key holdings in both

markets, the advantage of working

with international retailers and global

companies, and being Asia’s premium

landlord, we are well placed to take

advantage of any opportunity in

the Asia region. We want to be the

best at what we do and we tend to

take a long-term view rather than be

influenced by short-term trends.”

The current redevelopment of The Forum at Exchange Square is the latest example of Hongkong Land’s ongoing efforts to upgrade and enhance its properties.

Hongkong Land is to develop an integrated retail centre on a site in Wangfujing located in the heart of Beijing.

Mainland China

Hongkong Land’s development of its

brand in Asia achieved a significant

step forward last year when it won a

key tender to develop an integrated

retail centre on a site in Wangfujing

located in the heart of Beijing.

Although the group has been involved

in the residential property market

in mainland China for more than

15 years, this will be a strategic

long-term commercial project for

Hongkong Land.

The 131,100 sq. m. development is in

the western part of Wangfujing Dajie,

an area that has a long history in

China and is already seen as the prime

commercial and retail location in the

city. Hongkong Land’s development

will house leading brands from

around the world and plans include a

luxury Mandarin Oriental hotel.

“Beijing is an important centre

for business in Asia and these

investments are in line with our

strategy to grow our property

portfolio in key commercial centres,”

said Mr Chow.

Outside Beijing, Hongkong Land

is exploring opportunities for

commercial developments in other

mainland China cities such as

Shanghai, while also looking at

the potential of the country’s fast

developing second tier cities.

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Prestigious Awards for Marina Bay Financial Centre

PERFORMANCE

SCALA finalists are initially shortlisted

based on industry votes, with the

category winners then selected

against numerous criteria by a judging

panel of industry experts.

Hactl’s selection

for the top award

was influenced

by a number of

factors including its

proven IT expertise

and systems,

its vast airline

network coverage,

the high quality

of its ground

transportation

links and its

Hactl Scoops Handling Award for Fifth Year Running

Prestigious Awards for Marina Bay Financial Centre

Hongkong Land joint venture

development Marina Bay Financial

Centre (MBFC) in Singapore has

received prestigious awards from the

International Real Estate Federation

(FIABCI) and MIPIM Asia, the region’s

leading real estate exhibition

and conference.

MBFC Phase 1 and Marina Bay

Residences won the Office and

Residential (High Rise) categories

respectively in the inaugural FIABCI

Singapore Property Awards, which aim

to help promote Singapore’s merits in

design and architecture, and recognize

excellence in real estate development

projects or individual properties. MBFC

was evaluated on overall concept,

architecture and design, development

and construction, community benefit,

environmental impact, financial

and marketing.

As a winner of the Singapore awards,

MBFC is now eligible to participate in

the FIABCI Prix d’Excellence Awards, an

initiative to recognize top quality real

estate projects around the world.

Meanwhile, Phase 1 of the MBFC

development clinched the Gold award

for the Mixed-Use category in the

MIPIM Asia Awards 2011, which honour

outstanding real estate projects in the

Asia Pacific region. MBFC also won the

Participants’ Choice Award, which is

presented to the project that receives

the most delegate votes.

The awards recognize MBFC’s

achievements in successfully

maximizing the potential of its prime

waterfront location, as well as the

economic and social advantages the

development brings to the community.

MBFC was one of 80 projects from

15 countries to participate in the

2011 awards.

“These latest awards reinforce MBFC’s

position as a world-class integrated

development that plays a key role

towards Singapore’s vision of being a

key financial hub,” said Wilson Kwong,

Chief Executive Officer of Raffles Quay

Asset Management.

The Hongkong Land joint venture team celebrates its MIPIM Asia 2011 Gold Award for Phase 1 of its Marina Bay Financial Centre development in Singapore.

comprehensive abilities in handling

specialized cargo.

“It is a great honour for Hactl to win

this title for the fifth consecutive

year,” said Managing Director Mark

Whitehead. “However, we are not

in any way complacent. Hong Kong

and Hactl both face their separate

major challenges for the future,

but our dual aim is to ensure that

Hong Kong retains its status as the

region’s most important air cargo

hub, and that Hactl remains the

handling agent by which all others

are measured both in Hong Kong

and elsewhere.”Left: Neil Morrison, Partner, Supply Chain & Logistics, Stones International, presenting the ‘Air Cargo Terminal of the Year’ trophy to Hactl Executive Director Kenneth Bell.

Hong Kong Air Cargo Terminals Limited

(Hactl) has been named ‘Air Cargo

Terminal of the Year’ for the fifth year

running at the prestigious Supply Chain

Asia Logistics Awards 2011 (SCALA).

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Mandarin Oriental is Readers’ Choice

Mandarin Oriental Hotel Group

(MOHG) achieved high marks in the

2011 Condé Nast Traveler magazine

‘Readers’ Choice Awards’, with 14

hotels capturing top placements in the

survey. Five of the group’s properties

ranked among the Top 50 hotels

globally, including Mandarin Oriental,

Bangkok, Mandarin Oriental, Hong

Kong, Mandarin Oriental, Prague,

Mandarin Oriental Dhara Dhevi, Chiang

Mai and Mandarin Oriental, Boston.

Notably, Mandarin Oriental, Prague

was named the ‘#1 Best Hotel in

Northern Europe’, with Mandarin

Oriental hotels in Munich and Geneva

also winning awards in the same

category. The legendary Mandarin

Oriental, Bangkok was named the ‘#2

Best Hotel in all of Asia’, with sister

properties in Hong Kong, Chiang Mai,

Singapore and Tokyo also recognized

among the top 125 hotels in Asia.

Mandarin Oriental, Boston ranked

fourth on the list of the 200 Best

Hotels in the United States, with the

group’s properties in New York, Miami

and San Francisco also scoring top

placements. Mandarin Oriental,

Las Vegas, which opened at the

end of 2009, also garnered its first

spot in the annual survey.

Over 28,000 survey responses

were tabulated to determine the

winners of the 2011 Readers’

Choice Awards, one of the highest

honours in the travel industry.

Top Pastry Chefs Battle it Out in Just Desserts

Meanwhile, two of MOHG’s top

pastry chefs in the USA have been

battling it out on the reality television

show, ‘Top Chef Just Desserts’.

Pastry Chefs Nelson Paz and Matthew

Petersen from Mandarin Oriental,

Boston and Mandarin Oriental,

Washington DC respectively were two

of the 14 ‘chef testants’ competing for

the prestigious title and grand prize of

‘Top Chef Just Desserts’.

In the end, Chef Petersen made it

into the final three and was voted the

season’s ‘Fan Favorite’, which earned

Pastry Chef Nelson Paz of Mandarin Oriental, Boston has become renowned for his creative desserts and pastries.

Success Again for Hongkong Land Legal Services Team

For the fourth time, the Legal Services team of Hongkong

Land has been named ‘Real Estate In-House Team of the

Year’ at the Asian Legal Business (ALB) Awards. Hongkong

Land previously won the ALB Award in 2006, 2009 and 2010.

Initiated by Asian Legal Business Magazine in 2000, the

ALB Hong Kong Law Awards recognize excellence and

outstanding achievement in Hong Kong’s leading law firms

and in-house legal teams.

“It is an honour for us to again win this award against keen

competition from other leading companies,” said Hongkong

Land Executive Director and Group Counsel David Lamb.

“It truly reflects the contribution and dedication of the

Hongkong Land’s Legal Services team.”Hongkong Land’s Legal Services team celebrates winning ‘Real Estate In-House Team of the Year’ at the Asian Legal Business Awards for the fourth time.

him a US$10,000 cash prize. Chef

Paz, who was knocked out after three

rounds, has since become a Boston

celebrity with many local fans coming

in to Asana or M Bar & Lounge where

he manages the dessert collection and

pastries, asking to taste his creations.

“Mandarin Oriental is proud that

two of our talented chefs have been

recognized by the producers of

Top Chef Just Desserts,” said MOHG

Corporate Director of Food & Beverage

David Nicholls.

Wellcome Hong Kong Brands Awards Break All Records

Now in their 12th year, Wellcome

Hong Kong’s most recent ‘Favourite

Brands Awards’ broke all previous

records with the participation of 101

business partners.

The 101 brands were nominated

for their outstanding performance

across nine categories including the

signature ‘Top 10 Favourite Brands

Awards’, which are voted for by

consumers, the ‘Rising Star Award’

and 27 Outstanding Category

Performance Awards.

“Wellcome Hong Kong works

closely with its trade partners in

striving to secure the best value

for local shoppers,” explained

Wellcome Hong Kong Chief

Executive Choo Peng Chee. “Our

Favourite Brands Awards add value

for shoppers and revenue for the

brands. The campaign also enables

Wellcome to access a much clearer

picture of its customers’ unique

tastes and evolving market trends.

It creates a ‘win-win-win’ platform

for Wellcome, our trade partners

and customers.”

Wellcome Taiwan has been

presented with a Government award

by Taiwan Premier Wu Tun-Yi for its

excellent performance in creating

job opportunities. The company was

one of 30 commended for its efforts

in offering more job opportunities

during the third quarter of last year.

“Wellcome Taiwan recruits potential

staff through campus recruitment

Job Opportunities Accolade for Wellcome Taiwan

Wellcome Taiwan focuses on hiring talented staff and providing better service to customers.

Raft of Awards for Dairy Farm Singapore

Dairy Farm Singapore has won a

raft of recent awards, which reflect

its leadership position in the

retail market.

At the annual Singapore Retail

Association Ball, Dairy Farm carried

off several awards including ‘Green

Retailer of the Year’ and ‘Manager

of the Year’, which

was won by Jassie

Ling, Marketing

Communications

Manager of Cold

Storage Supermarkets.

At the Agri-Food &

Veterinary Authority

of Singapore Food

Safety Awards night

2011, Cold Storage

once again won a ‘Food Safety

Partner’ award.

“This further affirms our commitment

to delivering not just the freshest,

but the highest quality and safest

food to our customers,” said

Winstone Chee, Operation Director,

Cold Storage Supermarkets.

activities and works with colleges

and vocational schools to provide

a sandwich training programme,”

explained Senior Human Resources

Manager Simon Chang. “Wellcome

Taiwan is also involved with many

Government-organized recruitment

activities and is recognized for

its efforts in employing disabled

staff too.”

Dairy Farm Singapore was named ‘Green Retailer of the Year’ for initiatives such as ‘Bring Your Own Bag’.

The favourite brands of Wellcome Hong Kong consumers.

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Outstanding Customer Service from Group Companies in Hong Kong

The outstanding customer service

provided by several Jardine Matheson

Group companies in Hong Kong was

recognized in the 2011 Service

& Courtesy Awards organized by

the Hong Kong Retail Management

Association (HKRMA). Dairy Farm,

Pizza Hut and Maxim’s Cakes all

scored several awards in the annual

contest, which aims to upgrade the

standards of customer service of

frontline retail staff and increase the

overall service competitiveness of

Hong Kong’s retail industry.

Dairy Farm Hong Kong Sweeps Up Seven Awards

Dairy Farm Hong Kong won a

total of seven awards in the 2011

competition, which involved over 787

participants from 135 retail brands.

Altogether some 19 Dairy Farm

entrants from Mannings, Wellcome,

IKEA and 7-Eleven were among the

172 finalists.

Of the 44 individual winners, Dairy

Farm achieved its impressive seven

awards in the categories of Personal

Care Products, Supermarkets,

Furniture & Home Accessories, and

Convenience Stores.

Pizza Hut Hong Kong Service & Courtesy Pays Off Once Again

For the 17th consecutive year, Pizza

Hut Hong Kong’s emphasis on

service and courtesy paid off in the

HKRMA competition.

Putting its ‘Customer Mania’

concept into practice and embracing

HKRMA’s slogan ‘Innovating

Service to Embrace Challenges’,

Pizza Hut Restaurant Manager

Joanna Ip won the championship

at the supervisory level, while Ying

Wong was the winner of the ‘Junior

Frontline’ level in the Fastfood/

Restaurants Category.

Astra Awards Reaffirm Business Values

Recognition for Maxim’s Cakes

Two members of staff at Maxim’s Cakes

were also among the winning finalists.

Tammy Hung Wai Lai and Man Nga Sze

received their awards for excellent

service in the supervisory and frontline

level categories respectively.

Each of the finalists underwent several

rounds of assessment including mystery

shopper evaluation and two interviews.

Cutting-edge Performance and

Sustainable Growth that Embodies

the Spirit of Indonesia’ with the

winners being assessed not only

on increasing business growth

and profit, but also on their efforts

with regard to environmental

preservation and community livelihood

development programmes.

The Astra Award winners were Astra

Daihatsu Motor for its ‘excellent strategy

and execution in delivering outstanding

performance’; Federal International

Finance for ‘excellent operation and

culture in sustaining business growth’;

and United Tractors Pandu Engineering

for ‘excellent design and engineering

capabilities in driving business growth’.

Right: Hong Kong Retail Management Association 2011 Service & Courtesy Awards’ winner Tammy Hung Wai Lai of Maxim’s Cakes says excellent service comes from the heart.

Centre: The winners of the Astra Green Company Awards were presented with their trophies by (right) Astra Director Johannes Loman accompanied by (left) Chief of Corporate Communication, Security, Environment & Social Responsibility Arief Istanto.

‘Winning Concept, Winning System

and Winning Team’ collectively

known as the ‘3W Concept’ form

the underlying platform of Astra’s

businesses from year to year, Astra

President Director Prijono Sugiarto

told a 350-strong audience at the

annual Astra Awards ceremony.

“Astra’s success today has been

achieved by adhering to the strength

of teamwork, rather than the strengths

of individuals, and by hard work,” said

Mr Sugiarto.

The theme of the 2011 awards

programme was ‘Celebrating

Jardine OneSolution Outshines Competitors

Jardine OneSolution (JOS) Hong Kong

has outshined its competitors for the

fourth consecutive year in the Small

and Medium Enterprise (SME) market

to be named winner of the ‘Consulting

and Systems Integration’ category

at the SMBWorld Awards 2011. The

annual awards recognize technology

providers who give strong support

to SMEs through their products or

solutions.

JOS in the Top Regional 20

Meanwhile JOS’ position as a

prominent vendor in the Asia

Pacific region has once again been

substantiated by being named in

the ‘Top Regional 20’ of the 2011

MIS Strategic 100 for the third

consecutive year and in the ‘Top 100’

for the fifth year running. Companies

shortlisted by MIS Asia, one of the

region’s leading IT management

magazines, are assessed by an

independent panel of highly

experienced global business and

information and communications

technology leaders from a wide

variety of sectors and industries.

Left: Chairman of THACO Tran Ba Duong receives his Ernst & Young ‘Entrepreneur of the Year Award’ 2011.

Entrepreneur Award for THACO Chairman

The Chairman of Truong Hai Auto Corporation

(THACO), in which Jardine Cycle & Carriage holds a

32% interest, Tran Ba Duong, has been named one

of five Ernst & Young 2011 Entrepreneurs of the

Year Vietnam.

This is the first time that the awards, which

recognize strategic vision and success in business,

have been made in Vietnam. The recipients were

selected by a prestigious independent panel

of judges based on their entrepreneurial spirit,

financial performance, communities/global

impact, innovation, personal integrity/influence

and strategic direction.

Astra FIF on Top for Third Year Running

Astra company Federal International Finance (FIF), which

primarily offers financing for Honda motorcycles, has won

the Service Quality Award 2011 for the third consecutive

year. FIF came top of the ‘Automotive Financing 2W

Services’ category in the awards programme, which is

run by Marketing Magazine and the Center for Customer

Satisfaction & Loyalty.

“This prestigious award is a reflection of consumers’ trust

in FIF, as well as an acknowledgement of the hard work put

in by FIF employees who have given their best services amid

the increasingly competitive financing industry,” said FIF

Marketing Director Hendry Christian Wong.

Astra company Federal International Finance (FIF), which offers financing services for Honda motorcycles, has been recognized for its service quality for the third consecutive year.

The 2011 MIS Strategic 100 certificate awarded to JOS by MIS Asia.

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SPIRIT

CENTRAL Rat Race Raises Record Funds for MINDSET

On Mental Health from the Jardine Ambassadors

The sixth annual CENTRAL Rat

Race raised a record-breaking

HK$2.62 million (US$337,000) for

MINDSET and saw participation from

over 450 individuals.

The ‘Rat Race Cup’ was won by CB

Richard Ellis Limited, while Craig

Shute from the same company won

the ‘Big Rat Cup’ for being the fastest

senior executive. The ‘Junior Rat Cup’

went to Stephanie Tsang for being

the fastest, and New Life Psychiatric

Rehabilitation Association won a

new race, the ‘NGO Rat Cup’, which

pits pairs of representatives from

local NGOs.

“This is the sixth year that MINDSET

has been the beneficiary of the

CENTRAL Rat Race, and we couldn’t

be more grateful for the support

provided by Hongkong Land and

the local business community each

year,” said MINDSET Chairman and

Jardine Matheson Group Managing

Director Anthony Nightingale. “Too

often in an executive’s life, mental and

physical health are overlooked at the

expense of work. This event is a fun

and effective way to raise awareness

of how important mental health is and

maintaining good work-life balance.”

During the Race, runners in creative

costumes or business attire pass

briefcases as batons while navigating

a 2.5km course through CENTRAL’s

Grade A commercial buildings

and interconnecting pedestrian

walkways to highlight its convenience

and efficiency as a world-class

business centre.

“This year we had a fantastic turnout

which underscores the fact that the

CENTRAL Rat Race remains one of

Hong Kong’s signature charity events,”

said Hongkong Land Chief Executive

Y K Pang.

CENTRAL Rat Race Raises Record Funds for MINDSET

Watched by Mr Rat, Hongkong Land Chief Executive Y K Pang (left) presents the record-breaking proceeds of the 2011 CENTRAL Rat Race to MINDSET Chairman and Jardine Matheson Group Managing Director Anthony Nightingale.

MINDSET Singapore Roadshow Highlights Mental Health

Paintings by service members of Hougang Care Centre were well received by the public at the MINDSET Singapore roadshow.

In conjunction with World Mental Health

Day, the Social Enterprise team of

MINDSET Singapore staged a roadshow at

CityLink Mall to highlight mental health.

The event was partnered by Singapore

Anglican Community Services, which

includes Simei Care Centre, Hougang Care

Centre, Community Rehabilitation and

Support Service, and Temasek Cares.

The roadshow focused on showcasing the

employability of people who have suffered

from mental illness by sharing their

stories of recovery, as well as selling their

handmade items and paintings.

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Thanks to MINDSET Supported Sichuan Project Social Workers

MINDSET Participates in World Congress

MINDSET was represented at the

2011 World Congress of the World

Federation for Mental Health when

MINDSET Steering Committee Member

and Group General Counsel Giles

White addressed participants on the

‘Private Sector’s Role in Mental Health:

MINDSET’s Experience’.

Speaking at the event, which was

held in Cape Town, South Africa,

Mr White said that the MINDSET

structure had evolved over time as

its effectiveness was tested across

the Group. Most recently, a group of

12 senior executives within Group

companies had been appointed as

‘MINDSET Coordinators’.

“They also now play a key role in

enhancing employees’ participation in

MINDSET and mental health activities,

and in supporting the work of the

Jardine Ambassadors,” said Mr White.

Mr White explained that MINDSET

operates with the same attention to

detail and commitment that Jardines

applies to its businesses.

“We set measurable objectives for

MINDSET and target specific sectors

where we can leverage our position in

the community,” he said.

Outlining the success of MINDSET,

Mr White said that in 2010 about

5,000 people suffering or recovering

from mental illness and their carers

and families had benefited directly

from its programmes. More than

63,000 students, teachers and

family members in Hong Kong had

also benefited from the Health in

Mind programme.

Mr White said that he was

particularly proud of the considerable

achievements of the Jardine

Ambassadors who in 2010 spent

over 37,000 hours working on

MINDSET projects.

Two representatives of the 12 Sichuan social workers present MINDSET Steering Committee members (second left) Neil McNamara and (second right) James Riley with a painting as a token of their appreciation of MINDSET’s support in the ‘Sichuan Expanded School Mental Health Network’ project.

The social workers involved in a

MINDSET supported project to help

schoolchildren in Sichuan recover from

the 2008 earthquake there have been

thanked for their efforts at a lunch

held in the Penthouse of Jardine House

in Hong Kong.

The social workers, most of whom

are in their twenties, have completed

their contracts on the project, which

has been conducted by the Hong Kong

Polytechnic University and supported

by MINDSET.

Speaking at the lunch, which

was attended by MINDSET

Steering Committee members and

representatives from Dairy Farm and

Zung Fu who have business operations

in Sichuan, Dr Timothy Sim of Hong

Kong Polytechnic University said that

over the past three years, the ‘Sichuan

Expanded School Mental Health

Network’, as the project is known,

had accumulated useful experience

in promoting the mental health of

students, their families and their

teachers living in the Mianzhu and

Wenchuan communities.

Dr Sim said that while the physical

reconstruction of the towns and

schools affected by the earthquake

was nearing completion, social and

psychological reconstruction still has

a long way to go.

“As we enter into the next phase of

work, we will continue to construct

with our students and their significant

others, healthier and happier paths of

growth and development.”

Group Activities Promote Social Inclusion

Service users from three Hong Kong

agencies have participated in several

recent Jardine Matheson Group

activities, with the aim of promoting

social inclusion and the acceptance

of people recovering from mental

illnesses amongst Group staff.

At the annual Jardine Sports

Association Sports Day for staff and

their families, service users from

New Life Psychiatric Rehabilitation

Association set up and manned a

games booth featuring various games

designed around the theme of positive

thinking. These were well received and

enjoyed by all the participants.

At the annual Gammon Family Fun Day,

50 members of The Boys’ and Girls’

Clubs Association of Hong Kong joined

staff to watch the entertainment and

join in the family games. Everyone had

a great time, and the service users also

went home with an array of gifts.

Meanwhile, 20 members from Baptist

Oi Kwan Social Services visited IKEA’s

store at Mega Box where they received

practical tips about making the best

use of space. The service users were

also treated to a delicious Swedish

breakfast before their tour of the store,

which was led by two IKEA designers

who answered the visitors’ many

questions on ways to save space.

Children enjoyed playing the games at the Gammon Family Fun Day.

The Spirit of Christmas at MINDSET Place

MINDSET Place residents, Jardine Ambassadors and MINDSET Steering Committee members all entered into the spirit of Christmas at the party organized by the Ambassadors.

The spirit of Christmas was in evidence

at MINDSET Place when residents

were entertained at a Christmas party

organized by Jardine Ambassadors.

The home for people suffering from

chronic mental illness was set up by

MINDSET in 2010 and is operated by

New Life Psychiatric Rehabilitation

Association with professional health

and social workers offering a high

standard of care, training, and social

activities for the residents.

MINDSET Steering Committee

members Giles White, Neil McNamara,

Ritchie Bent and Michael Hobson

joined in the festivities where they

acted as the panel of judges for a

series of games and sang Christmas

carols together with the Ambassadors

and MINDSET Place residents.

During the event, residents split

into three groups and competed in

decorating Christmas tree outfits,

which they had designed and sewn

and then worn to the party. Santa

Claus also made an appearance and

with the assistance of MINDSET

Steering Committee members

handed out presents to the residents

consisting of personal items donated

by Mannings and its suppliers.

“The party was full of cheer

and laughter throughout,” said

Jardine Ambassador and Santa

Claus for the day, Jeffrey Tse of

Jardine OneSolution.

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Busy Programme for Health in Mind Students

Students involved in MINDSET’s

Health in Mind programme have

been busy participating in a range of

activities designed to increase their

understanding of mental illness.

The tenth year of the Health in Mind

programme was officially launched

with an orientation camp, which was

held at Wu Kai Sha Youth Village in

Hong Kong. Over 140 students joining

the first year of the programme

participated in the event, which

helped to build team spirit and

self-confidence.

Subsequently, the new Health in

Mind students attended a workshop

at Kwai Chung Hospital, which aimed

to equip them with the necessary

knowledge and skills to interact with

people suffering or recovered from

mental illness.

Conducted by Senior Nursing Officer

Francis Woo, the workshop also

included a visit to various facilities

inside the hospital such as the Patient

Resources and Social Centre.

Students in the second year of the

Health in Mind programme learned

how to better understand emotion in

a workshop conducted by Kwai Chung

Hospital Senior Clinical Psychologist

Dr Raymond Chan.

Dr Chan helped students to look at

emotion from different angles and

introduced a ‘Five Steps’ module

to help students to manage their

emotions better.

Meanwhile, the 71 students with the

highest participation rate in their first

year of the current Health in Mind

programme were rewarded with a visit

to SuperTerminal 1, which is operated

by Hong Kong Air Cargo Terminals

Limited. The students were impressed

by the state-of-the-art design and the

highly automated and sophisticated

cargo handling and storage systems in

the terminal.

A water game played at the Health in Mind programme orientation camp cooled the participants, but strengthened their team spirit.

Party Time for Boys’ and Girls’ Clubs Association Families

It was party time for members of The Boys’ and Girls’ Clubs

Association of Hong Kong when Jardine Ambassadors visited its Tze

Wan Shan Centre.

Altogether 57 adults and children from 27 families enjoyed games

and delicious food prepared by the Ambassadors, as well as six

parent-child activities designed to strengthen their relationships.

The highlight of the party was when Santa Claus distributed

presents to all the participants. Each family received a fortune bag

filled with rice, oil and canned food, while each child was given a

Christmas stocking with candies and toys.

“It was a joy to see the smiles on participants’ faces and all the

Ambassadors were touched by the thousand thanks they expressed

to us,” said Jardine Ambassador Clement Kei from Zung Fu.

Jardine Ambassadors Judy Li of 7-Eleven and Andrew Wong of Hactl dress for the occasion at the Christmas party for members of The Boys’ and Girls’ Clubs Association of Hong Kong.

Jardines Team Joins Pok Oi Cycle for Millions

A Jardine Matheson Group team comprising representatives

from 13 different group companies was among the

participants in the HSBC Pok Oi Cycle for Millions to raise

funds for Pok Oi Hospital, a charity organization that

provides diversified medical, educational and community

services in Hong Kong.

The event, which involved a ten kilometre cycle through

the Lau Fau Shan wetlands area of the New Territories,

attracted a turnout of some 5,000 cyclists. It also included

a series of environmental activities to promote a green and

healthy lifestyle.Twenty bikers from Jardine Matheson Group companies joined the HSBC Pok Oi Cycle for Millions.

Wellcome Hong Kong Charity Bears Spread the Joy of Christmas

A group of 28 children aged from

six to ten years old enjoyed a real

treat when the JEC Caring Team in

Hong Kong, in collaboration with

Hong Kong Children & Youth

Services, took them to the

Noah’s Ark theme park

for a day.

The aim of the

outing was to

promote care for the

environment and the

message of love.

Wellcome Hong Kong helped to spread

the joy of Christmas through the

launch of three ‘Wellcome Cares’

bears – Love, Joy and Care.

Introduced as part of the ‘Wellcome

Cares’ philosophy, which strives to

support and contribute to a variety

of worthy causes, Wellcome donated

Kids Enjoy Day Out with JEC Hong Kong

The three ‘Wellcome Cares’ bears helped to spread the joy of Christmas in over 260 Wellcome Hong Kong stores.

During the visit, the group took in

most of the park’s attractions. The

children particularly enjoyed the

exhibition halls, including the 4D

theatre, which showed the amazing

power of nature and the challenges

that the planet is facing.

HK$5 to hunger relief charity

‘Feeding Hong Kong’ for each bear

sold to support those in need during

Christmas 2011. The bears were on

sale in over 260 Wellcome stores

around Hong Kong.

“Through this initiative, Wellcome

joined forces with its customers

to help citizens share in the joy of

Christmas and experience the gift

of giving,” explained Wellcome

Hong Kong Chief Executive Officer

Choo Peng Chee.

JEC’s Caring Team and the group of children at the Noah’s Ark theme park.

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JLT Philippines Participates in Charity Building Project

Malou Penuela, Patricia Garcia and Roselyn Vallente of JLT Philippines paint the town.... white!

Gammon Walkathon Supports Charity

Gammon and the Hong Chi

Association joined hands for the

second year running to walk from

Hong Kong to Guangzhou to raise

funds to support the services provided

to people with intellectual disabilities.

A total of 30 Gammon staff and

nine Hong Chi trainers and trainees

completed the 75 kilometre walk

and raised a total of HK$200,000

(US$26,000) for Hong Chi from

Gammon’s business partners and

staff. The walkers started from Hong

Chi’s Pinehill Village at Tai Po and

ended at the CITIC bank building in

Guangzhou, which was constructed

by Gammon in 1996.

Giant Shopping Spree for Orphans

Left: Dato’ John Coyle, Dairy Farm Regional Director, East Asia with (centre) Minister of Domestic Trade, Cooperatives and Consumerism, Dato’ Sri Ismail Sabri Yaakob, and (right) Azmin A Aziz, Giant Malaysia General Manager, Human Resouces Development, and three of the orphans.

During the month of Ramadan, Giant

Malaysia took 255 children from six

orphanages on a shopping spree at

Giant Hypermarket Kota Damansara

followed by a breaking-of-fast meal.

Minister of Domestic Trade,

Cooperatives and Consumerism Dato’

Sri Ismail Sabri Yaakob and his two

Deputy Ministers, accompanied by

Dairy Farm Regional Director for East

Asia Dato’ John Coyle, visited the store

to give the children a helping hand with

their shopping as they browsed the

aisles for new clothes and shoes. Some

children took the opportunity to shop

for their favourite snacks as well. After

shopping, the children were invited to

break their fast in a marquee specially

erected in the hypermarket’s car park

where they enjoyed an evening of

fellowship with the Giant management

team. The total contribution from Giant

amounted to RM 33,300.

“Ramadan is a time for spiritual

reflection as well as for empathy with

those who are less fortunate,” said

Mr Coyle. “With this in mind, this

particular treat fitted well as part of

Giant’s ongoing programme of giving

back to the community.”

Fifty-eight employees of Jardine

Lloyd Thompson (JLT) Philippines

participated in a ‘Juan Builds’

employee engagement programme

from Habitat for Humanity

Philippines, which saw them

involved in build and community

service activities at BayaniJuan,

approximately 90 minutes south

of Manila.

Over a two-day period, the JLT

volunteers hauled more than 3,000

concrete interlocking blocks and

painted nine houses. In addition,

they planted 58 rambutan and Indian

mango seedlings. The volunteers

also took part in lessons on health

and nutrition, arts and craft, and

the distribution of nutritional food

packs to children, and ended each

day with a storytelling session

for 200 children organized by the

Alitaptap Foundation.

JLT’s choice of activities reflected

their employee principles of

innovation, creativity, and dedication.

“We came here to give or to share

something that we have, but I think

we are the ones who have learned

from this experience,” commented

one JLT employee.

IKEA Soft Toys Help Fund Rural Projects

IKEA Hong Kong, which is an active

participant in the group’s worldwide

‘Soft Toys for Education’ charity

campaign, has been seeing firsthand

how some of the funds are spent.

Ten IKEA Hong Kong staff from

its stores, warehouse and office

travelled to rural Vietnam to visit

several projects that are funded by

money raised through the campaign,

where for every soft toy sold, IKEA

Hong Kong donates HK$10 to Save

the Children and UNICEF to help

children in need. They also brought

with them various necessities for

children purchased

from an additional

sum of over

HK$20,000

raised by their

colleagues.

The IKEA Hong

Kong group

visited two small

mountain towns –

Ba Che and Dong

Ngu – some eight

hours journey by jeep from Hanoi.

Save the Children projects in Ba Che

will receive funding from IKEA for the

Astra Aids Students

Astra has been continuing to

help students in Indonesia

as part of its corporate social

responsibility programme.

In commemoration of National

Education Day, Astra inaugurated

an additional building to support

the learning process at two adjacent

public elementary schools in Sungai

Bambu, North Jakarta. To date, Astra

has provided educational assistance

worth over Rp 1 billion (US$109,000)

to 51 schools in the form of hardware,

software and ‘brainware’. During

2010, Astra also gave out scholarships

to a total of 4,219 students, while

Astra Cooperative awarded 2,202

scholarships, and Amaliah Astra

Foundation, 551.

For the current academic year,

there has been a 4.5% increase

in recipients of the scholarships

awarded by Astra Cooperative with a

total of 2,300 handed out – 1,035 to

elementary school students, 617 to

junior high school students, 436 to

high school students, and 212 to

university students.

“Now in its 11th year, this scholarship

programme is part of Astra

Cooperative’s welfare programme

and aims to help ease the burden of

the annual education expenses of

members’ children,” explained Astra

Cooperative Executive Chairman &

Supervisor Pongki Pamungkas.

Recipients of the student scholarships from Astra Cooperative together with Astra management.

The IKEA Hong Kong team that visited the Save the Children projects being funded by the group in Vietnam.

first time this year, while projects in

Dong Ngu have been receiving aid for

the last three years.

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PEOPLE

Hactl Unveils Vision 2015

the best people in our business,”

states the vision statement.

The new vision was launched during

four communication days when Hactl’s

Managing Director Mark Whitehead

Hactl Unveils Vision 2015

Hong Kong Air Cargo Terminals Limited

(Hactl) has unveiled a new corporate

vision designed to help it stay ahead

of the competitive and ever-changing

landscape of the air cargo market.

The vision to be the leading air cargo

terminal in Hong Kong by 2015 will be

guided by upholding Hactl’s five core

values for the last 35 years – Respect,

Trust, Teamwork, Integrity, and

Professionalism – and by providing

leadership and excellent management.

“We believe this goal is achievable by

consistently delivering exceptional

service with greater flexibility to our

customers; diversifying our business

streams; continuing to invest in

innovative technologies and by

attracting, engaging and developing

Hactl’s dedicated team of professional staff are committed to its new corporate vision.

and Executive Directors met with

all members of the Hactl team to

share what it would mean to them

and to emphasize the company’s

commitment to it.

Senior Management Changes

Following the announcement of

the appointment of Ben Keswick as

Group Managing Director and Adam

Keswick as Deputy Managing Director

of Jardine Matheson, both with effect

from 1st April 2012, there have been

further management changes that

result from these appointments.

At Jardine Cycle & Carriage, Alex

Newbigging has been appointed

Group Managing Director with effect

from 1st April 2012. Mr Newbigging

is currently the Chief Executive of

JEC. He will be replaced there by Warren Bishop

Alex Newbigging

Ben Birks

Wilson Kwong

Wilson Kwong who is currently Chief

Executive Officer of Hongkong Land’s

Singapore joint venture property

management company, Raffles Quay

Asset Management (RQAM). His role

at RQAM will be taken over by Warren

Bishop, who is Chief Executive Officer

at Tradeport, Hongkong Land’s joint

venture logistics centre at Hong Kong

International Airport.

At Jardine Pacific, Ben Birks will

become Chief Executive reporting to

Adam Keswick as the Chairman of

Jardine Pacific. Mr Birks is currently

Chief Executive of Dairy Farm’s IKEA

operation in Hong Kong.

Adam Keswick will retain his current role

as Chief Executive of Jardine Motors.

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Group Celebrates St Andrew’s Day

Wellcome Education Awards Offer a Brighter Future

As part of its ‘Wellcome Cares’

philosophy, Wellcome Hong Kong

has made education awards to

100 children of staff members.

The children, who were selected for

their good academic performance,

were given funds to combat the

rising cost of textbooks and other

study-related expenses.

“We treasure our people and care

for them and their families,” said

Wellcome Hong Kong Chief Executive

Choo Peng Chee. “With this education

scheme, we hope to enable our staff’s

youngsters to build a brighter future

for themselves and their families.”

The Jardine Matheson Group celebrated

St Andrews Day on 30th November 2011 in

the traditional manner.

At Jardine House in Hong Kong, business

associates and friends gathered in the

Penthouse to partake in the ceremony of

‘testing the capacity of the wooden spoon’,

a tradition which dates back 75 years to

1936 in Shanghai. At that time, the spoon

was proven to hold an imperial quart,

then the equivalent of a bottle of whisky.

In Bermuda, the Group’s celebrations were

attended by the Governor and Lady Gozney,

the US Consul General and two bagpipers,

instead of the usual single player. The

second piper, Pipe Major Ian Duncan of

the Atholl Highlanders in Perthshire,

Scotland, was visiting Bermuda on a recce

for the visit in June this year of over 50 of

the Highlanders.

Greetings in verse were also exchanged

between Hong Kong, Bermuda and

Matheson & Co. in Lombard Street, London. Jardine House in Bermuda was the venue for the Group’s St Andrew’s Day celebrations there.

Recipients of the Wellcome Hong Kong education awards celebrate with their families.

Flanked by two pipers Jardine Matheson Group Managing Director Anthony Nightingale (2nd right) celebrates St Andrew’s Day at Jardine House in Hong Kong with St Andrew’s Society Chieftain Jacqui Donaldson and Jardine Executive Training Scheme trainees Joshua Sum and Hugo Marland.

The Strategic HR Programme – A Group-wide Initiative

The 14 Strategic HR Programme delegates, joined by Jardine Lloyd Thompson Asia Chief Executive Officer Warren Merritt, during their visit to CPIC in Shanghai.

Group Executives Dance the Night Away

Over 600 guests danced the night

away at the annual Jardines Executive

Dinner Dance (JEDD) for senior

executives and their partners.

The 2011 event was organized by

a committee chaired by Hongkong

Land and held at the Hong Kong

Convention Centre with the theme

‘JEDD Live 2011 – A Musical Journey

from Classical to Jazz, Rock to Pop’.

Dinner was preceded by a cocktail

reception, which included games

and entertainment. Celebrity

impersonators greeted guests and

were photographed with them, while

a ‘Living Jukebox’ allowed guests to

select any song in a pre-set menu and

have it sung by the female performer

inside the jukebox.

Group Managing

Director Anthony

Nightingale and JEDD

Chairman Raymond

Chow got the rest

of the evening off to

a good start in the

style of ‘Hard Rock’

performers when

they smashed two

ceremonial guitars

on stage. During

dinner, guests

enjoyed music and

dance performances including an

outstanding act by Frank Sinatra and

Barbara Streisand lookalikes.

Another highlight of the evening,

which also included table prizes,

a music quiz and a ‘best dressed’

competition, was the lucky draw for

40 luxurious prizes. First prize was

an eight-inch Golden Record in the

value of HK$150,000; second prize,

cash vouchers of HK$100,000; and

third prize, two Xi – GUCCI Grammy

Gold watches.

Left: Group Managing Director Anthony Nightingale and (right) Jardines Executive Dinner Dance (JEDD) Chairman Raymond Chow get the entertainment at the annual event off to a good start in the style of ‘Hard Rock’ performers.

Following on from the success of the

Director Development Initiative (DDI),

Group Human Resources launched

a similar initiative for the Group’s

Human Resources Directors ((HRD)

designed to open their minds to new

ways of doing things and to initiate 14

business-related change initiatives.

The Strategic HR Programme (SHRP)

adopts an action learning approach

and takes participants into different

types of businesses to meet their

respective HR Directors and other

senior executives for discussions about

‘how’ they do things. At the end of the

process, they reported back to the

Jardine Matheson Holdings board as to

what they had done as a result of their

exposure to these other companies.

“During the past three years we have

recognized that the ‘topography’

of HR has changed and that the

traditional ‘western’ model of HR

based on the gradual growth of a

business, is progressively becoming

less relevant,” explained Head of

Group HR Ritchie Bent. “A new,

more agile and pragmatic form of

HR management is emerging, which

is already being practised by many

Asian companies, and we think it is

time that we explored this more fully.

The SHRP gave our HR Directors the

opportunity to question their practices

in terms of what is working for them

and what isn’t.”

In the programme, which has just

concluded, participants from 14 Group

companies visited businesses in Hong

Kong, Shanghai and Singapore, as

well as receiving insights from two

professors, one from the Hong Kong

University of Science and Technology

Kellogg Business School, and the

other from INSEAD Singapore.

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JSA Continues 60th Anniversary Celebrations

Jardine Sports Association (JSA) has continued

its 60th anniversary celebrations with two

major events – the annual Singing Contest and

Sports Carnival.

More than 1,800 music lovers attended the Singing

Contest, which was held at Queen Elizabeth Stadium.

Outstanding performances were given by 18 singers

from 14 companies, with Raymond Tam from Jardine

OneSolution (JOS) crowned champion, a title he

previously won in 1994.

Some 3,200 people participated in the JSA Sports

Carnival, including nearly 400 athletes.

The perpetual Wilken Quaich initiated in memory of

Harry Wilken, JSA Vice-chairman from 1985 to 1995,

was presented for the first time to Overall Team

Champion JOS.

Igniting the ‘Olympic’ flame at the Jardine Sports Association (JSA) Carnival are from left: JSA Council members Steve Lo, Sino Cheng, and Michael Lee; Jardine Matheson directors Y K Pang, Giles White and James Riley (also JSA Chairman); and JSA Athletics Convenor Spencer Lee.

Group Legal Conference Held in Jakarta

For the first time, the Jardine Matheson

Group Legal Conference was held in

Jakarta. Some 71 participants including

lawyers, company secretaries and tax

managers from around the Group met

for the two-day event.

On the first day Group General

Counsel Giles White discussed the

legal implications regarding foreign

ownership and an IT consultant

Astra President Director Prijono Sugiarto (front row, ninth from left) joins Group General Counsel Giles White and participants at the 2011 Group Legal Conference, which was held in Jakarta.

addressed the gathering on the risks

and implications associated with the

use of cloud computing. This was

followed by a team building session,

which challenged the participants’

creativity, communication and

problem-solving skills, as well as

team co-operation. The second day

focused on enhancing the participants’

understanding of Indonesia, with a

presentation by Standard Chartered

Managing Director and Senior

Economist Fauzi Ichsan on the

Indonesian economy, and one by Astra

Director Simon Dixon about Astra’s

market leading businesses.

Participants also visited Group

operations in Jakarta including Giant

hypermarkets, Jakarta Land’s World

Trade Center project and the Astra

Honda Motor Cycle Plant.

Group HR Conference Focuses on Supporting High Growth Environments

Two hundred Human Resources

directors and managers attended

the Jardine Matheson Group’s annual

Human Resources (HR) Conference

held in Guangzhou, which focused

on how to manage in high-growth

environments. The conference was

well supported, with over 30 delegates

each from Astra and Dairy Farm,

several Chief Executive Officers (CEOs)

from various Jardines businesses and

three external business heads.

The first day examined the various

challenges businesses face in China

and included a ‘Hard-Talk’-style

interview with five CEOs, followed by

a series of business symposiums. On

the second day, the emphasis turned

towards the HR challenges associated

with the business issues raised during

the previous day.

“This conference has given me some

real insights into the difficulties

our business heads face, and in

particular, the role HR can play in

overcoming these,” remarked one

Dairy Farm delegate.

Group Communications Conference Goes to Disneyland

On the first night of the Group’s annual Human Resources Conference in Guangzhou, the 200 delegates each donned a hat ‘to reflect their personality’.

The Jardine Matheson Group

Communications Conference was held

against the dynamic backdrop of Hong

Kong Disneyland at the theme park’s

conference centre.

Some 43 corporate communications

professionals from across the Group

attended the conference, which

began with opening remarks from

Group Corporate Secretary and

Director, Group Corporate Affairs, Neil

McNamara, about communications

issues facing Group businesses.

This was followed by an improvised

theatre workshop led by an external

training consultant where participants

were asked to use their creativity,

imagination and lateral thinking

in several improvisation exercises.

Participants then heard from a social

media consultant about the

latest trends in the use of

social media in marketing.

Over lunch Peter Lowe,

Vice President, Hotel

Operations, F&B and

Business Solutions

& Events, Hong Kong

Disneyland, gave a lively

presentation about the

success of the Disney

service culture. The

conference then continued

with an interactive session

on branded customer

service where various case studies

were outlined to illustrate the use

of emotional appeal by successful

brands. Participants were also given

guidance on tools that would enable

them to better understand a brand and

how to align it with customer service.

At the end of the conference,

participants were given free tickets to

enjoy the Disneyland Park.

Corporate communications professionals from across the Group discussed the elements that create successful brands at the Group Communications Conference.

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ENTERPRISE AT WORK... Jardine OneSolution

Following a downturn in global IT spending in the aftermath

of the financial crisis, IT products distribution and service

company Jardine OneSolution (JOS) identified the need to

develop a more sustainable growth model. In late 2009, the

decision was made to introduce the ‘Mid-Market Customer

Expansion Programme’ targeting mid-market business end

users. This would not only drive new customer acquisition

beyond JOS’ well-established corporate enterprise customer

segment, but also fit well with its core competencies.

Key objectives for the programme included an aggressive

year-on-year growth target of 50% across the JOS group

in Hong Kong, China, Singapore and Malaysia. This was

well in excess of the overall market growth rate of 5% to

8% and at a time when JOS’ competitors were focusing on

defensive strategies.

The programme required a full spectrum of business

initiatives including the review and strengthening of sales,

marketing and product management, creative tactical

promotion activities, and aggressive service contract

replacement/acquisition promotions. The development of

close teamwork with key vendors and strategic partners was

also essential, as was teamwork within JOS itself.

“Regional teams from Hong Kong, China, Singapore and

Malaysia worked together to achieve the growth targets and

sustain the business model,” said JOS Director, Strategic

Marketing, Joseph Koc.

The project required a ‘mindset’ change on the part of staff

from a defensive/cost control culture to a more offensive/

enterprising culture. Certain key changes were also

made to support proper implementation of the necessary

go-to-market strategies. These included dedicated sales

resources to support customer retention and growth and a

shift in sales management approach from ‘account based

resources’ (ABR) to ‘territory based resources’ (TBR).

“We also had to address the branding and positioning

of JOS amongst competition in the mid-market customer

segment, and the strengthening of our partnerships with

third party industry players,” added Mr Koc.

At the beginning of 2010, marketing and communications

staff from different regions led by JOS’ Strategic Marketing

Department went on to develop ‘back-bone’ marketing

strategies to ensure alignment of the marketing and

promotion plans.

“These strategies were well orchestrated go-to-market team

efforts by the various regions,” said Mr Koc.

By the end of 2010, all targets had been achieved with a

49% increase in new customers and sales revenue and an

overall 50% year-on-year growth rate.

“This was thought by many to be impossible, but we at JOS

proved them wrong by demonstrating our determination to

pursue growth,” said Mr Koc.

During 2011, even more aggressive targets were set with the

goal of no less than 100% year-on-year growth for the next

three years.

“With continuing emphasis on teamwork, we believe that

our innovative go-to-market strategies will unlock the full

potential of the mid-market segment for JOS’ long-term

sustainable benefit. JOS is confident of upholding its

corporate culture of ‘Play to Win!’” concluded Mr Koc.

Jardine OneSolution (JOS) representatives from Hong Kong and Macau worked together with other JOS teams from around the region on the highly successful Mid-Market Customer Expansion Programme.

Please address your comments or

suggestions regarding Thistle to the

Thistle Editor,

c/0 Group Corporate Affairs,

Jardine Matheson Limited,

48/F Jardine House,

Central, Hong Kong

gca@jardines.com

Thistle is published by

Jardine Matheson Limited on behalf of

the Jardine Matheson Group.

www.jardines.com